# Page 4 | Lightspeed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Lightspeed the right Marine solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233553/Lightspeed/reviews --- Lightspeed 3.9 (158) [View alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Lightspeed ## Showing most helpful reviews Showing 76-100 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AE Ashley E. Administration Retail Used the software for: 2+ years ### "Between Stores" October 15, 2021 4.0 Pros Inventory invoices for our product is easy to navigate Cons I feel like the invoices for packing slips could be updated some. It would be easier to be able to change a vendor name or amount with out having to void the invoice and restart at the entering process. Review Source Response from Lightspeed DMS October 20, 2021 Hi Ashely, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Your note regarding packing slips and invoicing is a great point, thank you for alerting us to a possible feature improvement. As always, if you need anything our support team is available to you. Thank you! Lightspeed BH Brad H. Partner Retail Used the software for: 2+ years ### "Great product, needs better customer service" January 28, 2022 5.0 Great product. Easy to use Pros It is reliable and produces accurate numbers Cons The customer support has gotten worse each year since we signed up for it. Reason for choosing Lightspeed Ease of use Review Source Response from Lightspeed DMS January 31, 2022 Hi Brad, Thank you for taking the time to review Lightspeed. We are diligently working on improving customer support. Like most businesses during the last couple years, we have also struggle to hire and keep people. But we are happy to say for the first time in the last couple of years that we are currently at full staff in our support team. The challenge now is getting them up to speed so they can help our customers. Thank you for your continued patience and support. -Lightspeed AA Anthony A. OWNER Retail Used the software for: 2+ years ### "Good Product once you get the hang of it, just wish it was cheaper" October 29, 2021 4.0 Customer service is amazing, Tech support is always on point. Pros Everything working together, one product to do everything Cons Overall costs is way too high, especially for something with so many glitches. At the end of the day its jut a piece of software and having to pay more and more every month for more users is getting out of control. Review Source Response from Lightspeed DMS November 9, 2021 Hi Anthony, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed TM Tom M. Principal Maritime Used the software for: 2+ years ### "Lightspeed for marine dealerships" October 15, 2021 5.0 I am familiar with all options and in spite of shortcomings I feel lightspeed is the best. Pros The software looks after all aspects of all departments of our business Cons Reporting is n sufficient. Many basic features are missing from this software. Reason for choosing Lightspeed More pros than cons. Pre-developed software always misses some items and Lightspeed seemed the best fit. Review Source Response from Lightspeed DMS October 18, 2021 Hi Tom! Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed GS Gerwyn S. General Manager Automotive Used the software for: 2+ years ### "outdoor world review" October 29, 2021 4.0 System is user friendly and the online help works very well. However support sometimes is slow to get responses. Pros CRM element throughout the system and the reporting element. The mobile app and the relatively quick addition of new features. Cons Building reports and trying to integrate two reports. Review Source Response from Lightspeed DMS November 3, 2021 Hi Gerwyn, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed BP Brandon P. Service/Parts Manager Retail Used the software for: 2+ years ### "Lightspeed Marine Industry" October 21, 2021 3.0 We are doing better at keeping up with customers and communication. Pros The texting and being able to keep up with customers is the most useful thing as well as adding photos to work orders. Cons The system is way too complicated to get simple tasks completed like parts ordering/receiving and needs to be simplified/less steps. Review Source Response from Lightspeed DMS October 22, 2021 Hi Brandon, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your team has been able to keep up with customers and communication better. As always, if you need anything our support team is available to you. Thank you! Lightspeed NC Nathan C. Admin Wholesale Used the software for: 2+ years ### "Review on Lightspeed" October 15, 2021 4.0 very pleased with the ease and overall product of lightspeed. Pros tracking movement of product, tracking service repair orders, tracking accounting in sales and service. Cons there are several items that need updated/upgraded in the service sector on the scheduler and repair orders however, lightspeed does well in listening and attempting to add these Review Source Response from Lightspeed DMS October 20, 2021 Hi Nathan, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed JO Justin O. manager Maritime Used the software for: 2+ years ### "Daily use of Lightspeed" January 28, 2022 4.0 It is a very useful system, very easy to operate and teach new employees how to use. Pros Lightspeed allows me to access the available inventory from other dealers using this system. Cons Implementation of updates are NOT reversible, even if there is an issue Review Source Response from Lightspeed DMS January 31, 2022 Hi Justin, Thank you for taking the time to review Lightspeed. We're glad to hear your overall experience has been positive. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed Thomas B. Parts General Manager Automotive Used the software for: 2+ years ### "lightspeed is a great erp for dealerships" February 4, 2022 5.0 Pros Solid and almost unbreakable. Definitely something that will work without fail Cons Not easily customizable. Only does what it's designed to do. Review Source LCC Larry Cunningham C. Owner/GM Retail Used the software for: 2+ years ### "CDK Lightspeed EVO" February 2, 2022 4.0 Good with some limitations and necessary work arounds Pros Overall integration of accounting with the different modules. Cons Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules Reason for choosing Lightspeed Cost and Reviews Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Too many software systems being used to run the business Review Source BH Brandon H. parts manager Retail Used the software for: 2+ years ### "Feature rich" February 2, 2022 5.0 Pros The integration of the software to provide website updates is fantastic. There is also a robust dealer network already in place for unit and parts location and transfers Cons The major con to this software is that there is not anyway to have a local backup of data. Everything is on a server at a different location. Because it is internet based, any internet hiccup makes running the business near impossible. However, that is the world we live in now. Review Source cM chris M. parts manager Retail Used the software for: 2+ years ### "review" January 28, 2022 4.0 Overall, we are pleased with the software Pros integration was easy. features in evo are big improvement over nxt. ability for multiple invoices being open is great. Cons the inability to be logged into multiple terminals with the same user is extremely inconvenient at times. Review Source Response from Lightspeed DMS January 31, 2022 Hi Chris, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed BA Bob A. PARTS MANAGER Retail Used the software for: 2+ years ### "Bourbon RV" February 2, 2022 4.0 My experience with the software has been favorable and seems to work well for us. Pros I think the system is easy to use and very manageable Cons We used to be able to do a search in parts inventory for items from a particular vendor which was very handy. Can't do that any more. When at the buying show, I was hooked up lightspeed on my I Pad. While trying to make purchase decisions, 2 things are mandatory; sales history and product cost. Neither are available through the app that runs it. Spoke to the guys at the show about it. Review Source CC Colette C. Bookkeeper Recreational Facilities and Services Used the software for: 2+ years ### "Lightspeed EVO" October 21, 2021 4.0 Pros This product is very user friendly, training is very helpful, support is great. Cons I find some of the reporting is very time consuming as we have to create our own. Review Source Response from Lightspeed DMS October 25, 2021 Hi Colette, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you! Lightspeed EP Eric P. GM Maritime Used the software for: 1-2 years ### "Lightspeed issues" October 18, 2021 3.0 We had hoped lightspeed would help further streamline things but it continues to be cumbersome. Pros What I liked most was the apparent integration which we have found to be far from user friendly Cons Our inventory still does not function properly and getting pricing added we are nickel and dimed. The software is not intuitive and is difficult to use. Reason for choosing Lightspeed We chose lightspeed since we had already been using it but we have found the newer version to be cumbersome and not as compadible as we hoped. Review Source Response from Lightspeed DMS October 20, 2021 Hi Eric, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed CB Cathy B. ACCOUNTS MANAGER Recreational Facilities and Services Used the software for: 2+ years ### "Lightspeed " October 15, 2021 5.0 Pros It is a great program for the parts department, inventory management etc Also the customer support is usually excellent. Cons The accounting feature is not the best, seems this software is geared more towards the sales and service dept. Review Source Response from Lightspeed DMS October 20, 2021 Hi Cathy, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed KW Karen W. OFFICE MANAGER Consumer Services Used the software for: 2+ years ### "My Opinion" October 29, 2021 4.0 Very good Pros Invoicing/payroll - very easy to track/input/do month end processing Cons having to void/delete invoices - have alot of extra time spent correcting Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Needed more detail/options Review Source Response from Lightspeed DMS November 2, 2021 Hi Karen, Thanks for taking the time to review Lightspeed. We are glad to hear your overall experience has been positive. Thanks! Lightspeed NM Nick M. GM Retail Used the software for: 2+ years ### "Ease of use" January 28, 2022 4.0 good Pros The software is easy to use and helps us with accounts receivables Cons Support of the accounting package has been less then pleasant lately Review Source Response from Lightspeed DMS January 31, 2022 Hi Nick, Thank you for taking the time to review Lightspeed. We are diligently working on improving this. Like most businesses during the last couple years, we have also struggle to hire and keep people. But we are happy to say for the first time in the last couple of years that we are currently at full staff in our support team. The challenge now is getting them up to speed so they can help our customers. Thanks! Lightspeed LY Lee Y. Sales Manager Recreational Facilities and Services Used the software for: 2+ years ### "Intergration" January 28, 2022 3.0 Not great Pros I know the software so its ok. Very difficult to navigate and to have specific reports Cons Integration with website providers and poor process of making upgrades or changes Review Source Response from Lightspeed DMS January 31, 2022 Hi Lee, Thank you for taking the time to review Lightspeed. We have more integrations with website providers than any other DMS in the Recreation Industry. We have even better integration with ARI and Dealerspike. Please give us a call and we can see if we can help with the website provider your dealership currently uses. Support number: 800-521-0339. Thank you! Lightspeed JS John S. New Business Specialist Automotive Used the software for: 2+ years ### "Lightyears ahead of the competition" January 28, 2022 4.0 Pros I love the reporting capabilities. Anything I need can be pulled together in a report and exported to Excel so the data can be cross referenced with other reports and aid our buying decisions. I also like being able to see what other dealers have in stock. Cons Sometimes certain aspects don't function as logically as they should be. I would like to see the ability to sort inside part invoices so it prints in the order I choose which would aid in picking from bin locations. Review Source RK Robert K. President Automotive Used the software for: 2+ years ### "The 800 pound gorilla" January 28, 2022 5.0 Pros Lightspeed works well for running our multiline powersports store. It's easy getting new staff up to speed and the reporting is excellent. Cons It tends to go to sleep if you leave it alone for more than 10 minutes and is super slow to wake up. Reason for choosing Lightspeed They are the industry leader. Review Source Response from Lightspeed DMS January 31, 2022 Hi Robert! Thank you for taking the time to review Lightspeed, we are pleased to hear your overall experience has been positive. In regards to the sleep issue - give us a call and we can help you trouble shoot it. 800-521-0339 Thank you, Lightspeed MA Matt A. Sales Manager Automotive Used the software for: 2+ years ### "Ease of Use and Good Service" October 20, 2021 5.0 Pros There's lots of features that are beneficial to daily operations. Adding new forms for efficiency is easy and painless as well Cons Any issues get rectified quick so nothing stands out. Reason for choosing Lightspeed I didn't chose, but now chose to keep it part of our daily operations. Review Source Response from Lightspeed DMS October 22, 2021 Hi Matt, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed CK Craig K. General Manager Maritime Used the software for: 2+ years ### "We use and enjoy the lightspeed software" February 2, 2022 5.0 We are very happy with the service and value Pros We have just added other segments to our subscription. Now having the sale module we can be much more efficient Cons The software will take you some time to dial it in to your needs. This is not a one size fits all software Review Source SK Saba K. Business Manager Retail Used the software for: 2+ years ### "highly recomment" October 20, 2021 3.0 Generally a positive experience. Have not worked with any other programs so I can not really compare Pros Easy to use. has all the functions we need to run everything smoothly and communicate with clients and co-workers. Cons Aesthetics and look could be updated a bit. Review Source Response from Lightspeed DMS October 25, 2021 Hi Saba, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed JS Jason S. Sales Retail Used the software for: 2+ years ### "Review" October 21, 2021 3.0 I have had an average overall experience. Pros I like the inventory management side of the system. Cons The follow-up could be more user friendly with a better calendar system. Review Source Response from Lightspeed DMS October 25, 2021 Hi Jason, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to hear your experience with the inventory management side is working for your needs. We will take your notes as was to improve user experience. Thank you! Lightspeed Similar Products Featured