# Page 5 | Lightspeed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Lightspeed the right Marine solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233553/Lightspeed/reviews --- Lightspeed 3.9 (158) [View alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Lightspeed ## Showing most helpful reviews Showing 101-125 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Scott H. General Manager Automotive Used the software for: 6-12 months ### "More Attentive Support and Software built with User Feedback" January 28, 2022 5.0 The software is great. Initially, the support was great. Over the last 4 years the support has gotten terrible. Also, we cannot get payment Terminals that work with Lightspeed in Canada and it doesn't seem to be a big deal to them. How can dealers using their software not being able to take integrated payment not be the # 1 priority of the whole company? The CRM System seems to be ok, but it should be easier for the salespeople to be alerted of the next follow-up they set with a customer. Pros Ease of Use, certain systems within Lightspeed, and its integration with other platforms. Cons As a Canadian Dealer, we can't even get payment terminals! We often come across things that make it apparent the software is built by software developers, not by people within the industry who use the software. Reason for choosing Lightspeed It was the most advanced. Review Source CF Casey F. Parts Manager Recreational Facilities and Services Used the software for: 2+ years ### "Excellent Dealership Software!" January 28, 2022 5.0 Excellent dealership management program with great customer support! Pros I love that all departments of our dealership - Sales, Service, Parts, F&I - are all integrated and work together. It's truly a complete dealership program! Cons As with any dealership software, there is a bit of a learning curve. I am still learning about features I didn't know we had! Review Source Response from Lightspeed DMS January 31, 2022 Hi Casey, Thank you for taking the time to review Lightspeed. We appreciate your support! Thanks! Lightspeed TW Terry W. Parts Manager Retail Used the software for: 2+ years ### "Lightspeed in a motorsports retail business" January 28, 2022 4.0 Overall a good DMS for retailing, lacks customization and management tools to manipulate inventory. Pros Features, ease of use for new employees, simple for a counter person to ring someone out Cons Lack of management tools compared to previous versions, EVO was dumbed down compared to NXT for managers Review Source Response from Lightspeed DMS January 31, 2022 Hi Terry, Thank you for taking the time to review Lightspeed. We appreciate the support and are always here at 800-521-0339 or Lightspeed.Sales@cdk.com. Thanks! Heather JV Jonathan V. Owner Retail Used the software for: 2+ years ### "Customer support is the most terrible I have ever experiences" February 2, 2022 1.0 Like I mentioned software is good. Just no customer service or support. Pros Capable of doing everything we need. And incorporating information across departments. Cons I hate that when we need help troubleshooting a problem that we don’t have a customer service contact that will actually answer the phone, return a call or answer a an email. Spend a shit ton of money to have zero customer support. It’s disgraceful. Reason for choosing Lightspeed I’m not sure Review Source wT wade T. parts manager Retail Used the software for: 2+ years ### "Lightspeed Evo for Motorsports Industry" January 29, 2022 4.0 as long as it works, its almost perfect when something needs tech support, you may be waiting for a while Pros it integrates seamlessly into the motorsports market all the major brands and companies use it along with a multi open window feature Cons reports take a while to understand the wording to get the desired results and that some functions can not be deleted Reason for choosing Lightspeed lightspeed is supporded more by our industry and its affiliates Review Source DB David B. President Recreational Facilities and Services Used the software for: 2+ years ### "Over sold and under delivered" February 2, 2022 3.0 Over sold by the salesmen at a dealer meeting, under delivered by the company, very poor help on set up, very expensive , over all very disappointed Pros Nothing ,not worth the money, not recommended Cons Not for Canadian use, not recommended, not worth the money Reason for choosing Lightspeed I was in the wrong place at the wrong time and the promises how good light speed was turned out not to be true Review Source AI Abe I. President Retail Used the software for: 2+ years ### "Review of EVO-Lightspeed" January 28, 2022 5.0 I have been with Lightspeed for 29 years. Pros Ease of use and functionality. Ease if training for new staff. Cons There is nothing I do not like about it. It is pricey though, and I do not like that. Reason for choosing Lightspeed Ease of use and functionality. Review Source Response from Lightspeed DMS January 31, 2022 Hi Abe, Thank you for reviewing Lightspeed, we're glad to hear your experience with us has been overall positive. Thanks! Lightspeed IS Ian S. Parts & Accessories Manager Retail Used the software for: 2+ years ### "LightspeedEVO In Marine Retailer" October 26, 2021 5.0 Pros Integrates management of all departments into once package. Cons Mobile version is too limited. I'd love to see a full-featured version for iPad or macOS to not lock LightspeedEVO usage to Windows PCs. Review Source Response from Lightspeed DMS October 27, 2021 Hi Ian, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed RD Rachel D. office Recreational Facilities and Services Used the software for: 2+ years ### "Good system " November 9, 2021 4.0 Pros Fairly easy to use, most everything at my fingertips, would like to see it a little easy to pull things up when not at the office Cons would like to be able to access more from the mobile app Review Source Response from Lightspeed DMS November 12, 2021 Hi Rachel, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed JS Jennifer S. office Maritime Used the software for: 2+ years ### "Lightspeed works but it is not the easiest to set up or do accounting entries" October 25, 2021 3.0 It is not the easiest to use or set up Pros Sales deals functionality and the repair orders but repair orders reporting is lacking Cons That you cannot DELETE a mistake when making a journal entry, reverse is a pain Review Source Response from Lightspeed DMS October 27, 2021 Hi Jennifer, Thank you for taking the time to provide feedback with your experience with Lightspeed. Thank you for your note about fixing mistakes and repair orders reports, these items will be noted for improvements. Thank you! Lightspeed jP james P. parts associate Maritime Used the software for: 2+ years ### "Lightspeed Review" February 2, 2022 5.0 Lightspeed is a great tool when it comes to maintaining and controlling our inventory. Pros I love how this software is integrated in with mercury and volvo and provides automatic updates on superseeded parts and pricing. Cons Sometimes when tracking through a superseeded number in price books it will take you through 5-6 other superseeded #'s before you get to the final part # that they are currently using now. Review Source CT Connie T. Controller Recreational Facilities and Services Used the software for: 2+ years ### "Excellent Program" October 20, 2021 5.0 Pros It is easy to use, love the live aspect of it. Cons Getting support in a timely manner is a difficult task. Submitting requests online for assistance and receiving answers back several weeks later is not beneficial in a live enviroment. Review Source Response from Lightspeed DMS October 22, 2021 Hi Connie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you! Lightspeed BE Bobby E. Owner Retail Used the software for: 2+ years ### "LightspeedEVO " October 15, 2021 5.0 Great company Pros Integration of all modules . Sales, service, accounting and payroll Cons Price books out of date , build a boat feature Review Source Response from Lightspeed DMS October 20, 2021 Hi Bobby, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed HG Hunter G. Technician Sporting Goods Used the software for: 2+ years ### "Lightspeed for marine dealers" October 15, 2021 4.0 Helps to streamline processes Pros Covers most aspects of the business - makes for good inventory, sales and service management. Cons Difficult to find instructions and get help Review Source Response from Lightspeed DMS October 19, 2021 Hi Hunter, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Please contact 800-521-0309 or lightspeed.sales@lightspeeddms.com for support. Thank you! Lightspeed JE Joel E. Principal Retail Used the software for: 2+ years ### "Industry Standard" February 2, 2022 5.0 Overall it is a very good solution. Closing a few gaps would make it fantastic. Pros Dynamic search, customizable reports, accounting suite. Cons Some features are half-baked. CRM is poor, texting function very rudimentary, customer service is mostly good, but sometimes tough to get an answer for a time sensitive issue. Reason for choosing Lightspeed No accounting module with DX One was a non-starter. Review Source RF Rodney F. parts Automotive Used the software for: 2+ years ### "lightspeed" February 7, 2022 5.0 I have been using lightspeed since it was unix based so I have seen a lot of changes. I have only spent a short amount of time on one dms that wasn't lightspeed and it was easier to use in some ways but lacked the depth that lightspeed has in reporting and history access. Pros integration with other departments. reporting has endless options Cons only cons are lack of training on product. online training can be frustrating at times. Review Source WT Wai T. parts clerk Maritime Used the software for: 2+ years ### "Comment form parts department" October 29, 2021 4.0 Pros Clear and accurate information for our parts inventory is very helpful in the parts department Cons For customer info: is it possible to add more than 1 email account? Review Source Response from Lightspeed DMS November 9, 2021 Hi Wai, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed RH Robert H. GM Maritime Used the software for: 2+ years ### "Could be so much more..." February 11, 2022 3.0 So far just mediocre.. Pros Inventory control for parts and service. I also like it for sale inv control. Cons Ease of working a deal.There just are some things i think it should do that it doesn't . Im coming from Using Renolds and Reynolds that really worked for me.. Reason for choosing Lightspeed I didn't . We do have training next month and im hoping to get help fin tuning some things.. Review Source RR Rory R. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "Lightspeed review" October 22, 2021 5.0 Good Pros The features are very broad covering multiple layers Cons There are several procedures that are too complex and require a very in depth knowledge of the software to complete. Review Source Response from Lightspeed DMS October 25, 2021 Hi Rory, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you! Lightspeed RL Ray L. dealer Recreational Facilities and Services Used the software for: 2+ years ### "Integrated Major Unit sales, Parts and Service feeding accounting." February 11, 2022 4.0 Integrated modules supports store operation. Pros Integrated Major Unit sales, Parts and Service feeding accounting. Cons Some reports not as useful compared to Lightspeed NXT. Parts receiving, allocation and tracking in store could be easier and more functional/ Reason for choosing Lightspeed Continuity of data and users who interfacw with the system, Review Source cR carla R. office adm Sporting Goods Used the software for: 2+ years ### "lightspeed" October 20, 2021 4.0 the changes that may occur between the computers and the software Pros ease of invoices, work orders, check out, deals Cons would like to see the an easier way to delete things that maybe ordered and not received by mistake taken out of the area Reason for choosing Lightspeed brp recommended it at the time Switched from [Simply Accounts](https://www.capterra.com/p/128351/Simply-Accounts/) simply was not used by brp at the time Review Source Response from Lightspeed DMS October 22, 2021 Hi Carla, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed MF Marilyn F. OWNER Recreational Facilities and Services Used the software for: 2+ years ### "easy to use " October 20, 2021 4.0 Pros very similar to what we had previously so was east to learn Cons it has a few more steps to complete a transaction that what we previously had Review Source Response from Lightspeed DMS October 22, 2021 Hi Marilyn, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed SP Scott P. Parts Manager Automotive Used the software for: 2+ years ### "My review" October 20, 2021 4.0 Pros User friendly, fairly easy to navigate. Cons There are a few applications that have to many steps in my opinion. Review Source Response from Lightspeed DMS October 22, 2021 Hi Scott, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed NV Nathan V. Secretary of Ministry Retail Used the software for: Less than 6 months ### "Lightspeed is the whole package" April 6, 2022 5.0 Lightspeed is the whole package. Please let me explain: Our group's bookstore desperately needed a POS/Inventory system. No way to track inventory or profit margin. Also want to note that it's just myself. I am responsible for the book work of 18 churches within our group as well as the Christian Bookstore store front and everything involved with that. I am also limited to only 28 hours a week. I said that to say this, without the incredible performance, kindness, patience and persistence of the lightspeed team, I would have never been able to stand up a POS/Inventory solution by myself. On Top of the fact that their product is so simple to use and so straight forward, incredibly intuitive. I love everything about the Lightspeed team and their product!!! Pros Product is Incredibly Intuitive and Stable Lightspeed team is very patient and there to help at a moment's notice We are a nonprofit group, and they were able to stick within our budget and we saved $$ by going to Lightspeed I can't say enough about this group and there product Cons I have yet to find a con with using the Lightspeed software and there are especially NO cons of the Lightspeed Team Review Source GS Gaston S. Sales Manager Retail Used the software for: 2+ years ### "Incumbent Software" January 28, 2022 4.0 Love it, wouldnt choose anyone DMS Pros The vast amount of capabilities this software can do. Tech support always there to help! Cons Integration was a little difficult when we switched to the CRM. Reason for choosing Lightspeed One Stop Shop Review Source Response from Lightspeed DMS February 2, 2022 Hi Gaston, Thank you for taking the time to review Lightspeed. We are happy to hear your experience is overall positive. Thank you! Lightspeed Similar Products Featured