--- title: "CareSmartz360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareSmartz360 Software - reviews, pricing plans, popular comparisons to other Home Care products and more." source_url: "https://www.capterra.com/p/233554/CareSmartz360/" page_type: "product" language: "en" --- # CareSmartz360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CareSmartz360 ## What is CareSmartz360? CareSmartz360 is an AI-powered, enterprise-grade home care management platform built for large, multi-location agencies, franchisors, and staffing providers operating at scale. The platform centralizes scheduling, 45+ state EVV integrations, billing, payroll, caregiver management & compliance workflows into one system designed to reduce operational fragmentation across locations. The GPS-enabled caregiver mobile app supports real-time clock-in/out, open shift management, multilingual access, secure communication, and visit verification to improve accountability and coordination. AI-powered tools, including automated scheduling and predictive caregiver retention insights, help reduce manual workload and standardize processes across locations. CareSmartz360 offers advanced data migration & dedicated onboarding support. Trusted by 1,000+ agencies, CareSmartz360 helps enterprise home care organizations scale with compliance and control. ## What is CareSmartz360 used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Hospice](https://www.capterra.com/hospice-software/) Recognitions Shortlist Overall rating Based on 187 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Starting price $10 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Home Care / 2026 - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Home Health Care / 2026 ## CareSmartz360 alternatives Highest Rated [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (94)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (154)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233554/CareSmartz360/alternatives/) ## FAQs about CareSmartz360 Overview ### What problems does CareSmartz360 solve? CareSmartz360 solves scheduling chaos, communication gaps, scattered client and caregiver records, and time-consuming billing, payroll, EVV, and compliance tracking. Home care agencies, schedulers, care managers, administrators, and field caregivers use it to match caregivers to clients, fill open shifts faster, reduce manual data entry, and keep office and field teams aligned. Answer based on 163 reviews Overview ### Which roles and teams benefit most from CareSmartz360? CareSmartz360 is most used by home care business owners, administrators, and executive leaders who need visibility into staffing, scheduling, billing, and overall agency performance. Office managers, schedulers, and care coordinators rely on it to manage caregiver assignments, streamline daily operations, and keep client care delivery organized and compliant. Answer based on 187 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is CareSmartz360 built for? CareSmartz360 is built primarily for small home care agencies, with 98% of reviewers from small businesses and 64% in Hospital & Health Care. It serves private duty, independent, multi-location, franchise, enterprise, and non-medical home care organizations, with additional use in Health, Wellness and Fitness at 26%, mainly for home care. Answer based on 187 reviews Features and Usability ### What are the key features of CareSmartz360? CareSmartz360 includes core home care features such as caregiver scheduling, EVV with GPS tracking, clock in/out and time tracking, billing and payroll, and client and caregiver management. Differentiating capabilities include the mobile app for open shifts and tasks, plus reporting, care documentation, and compliance tracking in one system. Answer based on 88 reviews Integrations ### Which third-party tools and platforms does CareSmartz360 integrate with? CareSmartz360 integrates with 10 third-party tools, including Paychex Flex, QuickBooks, QuickBooks Online Advanced, RUN Powered by ADP, and ADP Workforce Now for payroll and accounting. It also connects with HHAeXchange, Checkr, Availity, Waystar, and Change Healthcare Platform to support billing, compliance, and healthcare operations. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on CareSmartz360? CareSmartz360 offers in-person training, live online sessions, webinars, videos, and documentation. Many teams say caregivers and everyday staff learn core tasks quickly, especially scheduling and clock-in/out. Admins, new agencies, and users setting up workflows, billing, or compliance features usually need more time, follow-up sessions, and hands-on support. Answer based on 54 reviews Getting Started and Support ### What customer support options does CareSmartz360 offer, and how do users rate the experience? CareSmartz360 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, patient, knowledgeable, and thorough, with strong follow-up and training. Some report longer waits for live agents, slower replies on certain issues, and wanting more hands-on setup guidance. Answer based on 88 reviews Features and Usability ### How well does CareSmartz360 handle clocking and scheduling? CareSmartz360 handles daily scheduling and caregiver clock-ins well for many home care agencies, especially mobile teams. Caregivers often like the app for viewing shifts, tasks, and time tracking, while office staff value calendar visibility and EVV tools. Some agencies, though, find updates, bugs, and complex scheduling workflows frustrating. Answer based on 49 reviews Features and Usability ### How good is CareSmartz360 for billing and payroll? CareSmartz360 keeps billing and payroll in one system, which helps many home care agencies reduce manual admin work. Office teams often find invoicing, timesheets, and payroll processing easier, especially with connected scheduling and EVV data. Some agencies, however, run into integration gaps, setup complexity, access-control limits, or billing corrections that take extra steps. Answer based on 41 reviews ## Who uses CareSmartz360? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 804 Home Care reviews Capterra reviewers point to these as the top priorities when choosing Home Care software: - **Scheduling** (**67%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**61%**) - **Client Management** (**58%**) CareSmartz360 supports all three features buyers rate most highly: **Scheduling**, **HIPAA Compliant**, and **Client Management**. Together, these capabilities help businesses coordinate caregiver visits, protect sensitive health information, and keep client records organized, allowing teams to deliver more consistent care and manage daily operations more efficiently. Scheduling 4.6 (85) 82.35% of 85 reviewers that rated this feature as important or highly important With this capability, you can efficiently plan and manage multiple caregiver and client schedules, including recurring and bulk entries. Users think scheduling is user-friendly, flexible, and helps track staff, though some mention initial setup requires training. HIPAA Compliant 4.7 (60) 73.33% of 60 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Care Plan Management 4.6 (51) 62.75% of 51 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Mobile Access 4.6 (86) 73.26% of 86 reviewers that rated this feature as important or highly important CareSmartz360 offers convenient mobile access for caregivers and agencies to clock in/out, view schedules, and complete care notes. Reviewers indicate it’s easy to use, supports EVV, and enables quick problem-solving, though some mention occasional app freezes. Billing & Invoicing 4.5 (68) 64.71% of 68 reviewers that rated this feature as important or highly important It helps you simplify billing and invoicing, saving time compared to manual processes. Reviewers appreciate its easy integration with QuickBooks, clear reporting, and user-friendly design, though a few mention the need for improved integration and some initial learning. Caregiver Scheduling CareSmartz360 gives you a streamlined way to manage caregiver shifts, send reminders, and update schedules in real time. Some reviewers find it easy to adjust schedules, track staff availability, and appreciate that notifications keep everyone informed and coordinated. CareSmartz360 66 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: It helps you simplify billing and invoicing, saving time compared to manual processes. Reviewers appreciate its easy integration with QuickBooks, clear reporting, and user-friendly design, though a few mention the need for improved integration and some initial learning. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Caregiver Management: Manage caregiver's training, scheduling, supervision, performance evaluation, etc. - Caregiver Scheduling: CareSmartz360 gives you a streamlined way to manage caregiver shifts, send reminders, and update schedules in real time. Some reviewers find it easy to adjust schedules, track staff availability, and appreciate that notifications keep everyone informed and coordinated. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Reporting: Generate reports to assess the financial performance of an organization - For Long Term Care: Specifically for long term care providers - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: CareSmartz360 offers convenient mobile access for caregivers and agencies to clock in/out, view schedules, and complete care notes. Reviewers indicate it’s easy to use, supports EVV, and enables quick problem-solving, though some mention occasional app freezes. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: With this capability, you can efficiently plan and manage multiple caregiver and client schedules, including recurring and bulk entries. Users think scheduling is user-friendly, flexible, and helps track staff, though some mention initial setup requires training. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Visit Verification: Process that confirms a caregiver's visit and services provided - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (187) 4.6 Based on 187 reviews ## Pricing Value for money 4.8 (177) Basic $10.00 Other,Per Month Value for money 4.8 (177) 4.8 Based on 177 reviews ## Integrations [ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Checkr](https://www.capterra.com/p/177814/Checkr/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Availity](https://www.capterra.com/p/68854/Availity/)[ Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/)[ HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (183) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (183) 4.8 Based on 183 reviews ## User reviews Overall rating 4.8 Based on 187 reviews Filter by rating 5(154) 4(27) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent NS NANA S. Chief Operations Officer Hospital & Health Care ### "Chief Operations Officer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 great experience - extremely happy customer. \[sensitive content hidden\] are my favorite guys. They are always will schedule a call to discuss whatever Pros great software and professionals delivering top notch solution driven service. Anytime you call or email about anything these folks are happy and willing get to work Cons I have not come across anything I don't like about caresmarts team. Always available to respond and act. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kim M. Owner Hospital & Health Care ### "CareSmartz 360 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 13, 2026 Over all It has been ok. There have been alot of learning curves. The specialist team like \[sensitive content hidden\] really come in handy. Pros The updated system is what attracted me. The onboarding was also very thorough. The customer service is excellent as well. Cons It has a lot of learning curves. Some features do not integrate well with other systems. It's not simple to down load the 835 to update your systems as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Amanda R. Administrator Hospital & Health Care ### "Reliable Home Care Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 Overall, our experience has been very positive. CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively. Pros CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. The Platform is easy to use, and the support team is responsive. Cons The client portal could be more user-friendly and intuitive for families and clients. User-interface could be a bit simpler and easier to navigate. Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reasons for choosing CareSmartz360 CareSmartz was the best value for our budget. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH L'Shanna H. Owner Hospital & Health Care ### "Empowering Home Care Agencies with Better Technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform. The system helps reduce manual work, improves operational efficiency, and supports compliance requirements. I also appreciate the responsive support team and the company's commitment to continuously enhancing the platform based on customer needs. has context menu Pros CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place. The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. Cons As a feature-rich platform, CareSmartz360 has a learning curve for new users, especially when setting up advanced workflows or state-specific compliance requirements. However, the available training resources and support team help make the onboarding process smoother, and the platform becomes much easier to navigate with regular use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michelle B. Executive Assistant Hospital & Health Care ### "Caresmartz 360 " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 16, 2026 Learning the system with a more hands on approach has helped me understand what the system has to offer. Pros Easy to access and move around the system. The help features are in good quality of understanding how to find or do something. Cons At my own fault, not learning the system in depth as I am now. I have a better understanding of what is can and cannot do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IO Isoken O. Administrator Health, Wellness and Fitness ### "Excellent software that can be customized to grow with any agency" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2026 Great software for any startup and growing agency. we started with caresmartz in 2021 without any prior experience with home care software. We have been happy with experience, the software have improved overtime. Customer service is excellent Pros Caresmartz 360 is the only software product we have used and we have been happy with it. I like the workflow and i like the interface Cons The reporting feature needs improved, especially now with AI, it shouldn't be very difficult to find relevant data that can help with decision making and overall operation of the agency Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Julie B. Director Hospital & Health Care ### "Thumbs Up!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 24, 2026 Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into. Pros I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed. Cons There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Answer phone Airlines/Aviation ### "Positive note " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 5, 2026 Great , they value everything you have to say and they understand where everyone come from and how people feel Pros It was all about the customers. Their product was very good they value the customers and how people feel. Cons The wait was kinda long and took a while to get the product.Took awhile to get through on customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Erin G. Executive Director Hospital & Health Care ### "Home Care Agency solution: Caresmartz360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2026 As a home care agency owner, I would highly recommend Caresmartz30 as a comprehensive solution to timekeeping and all asepcts of homecare. Pros Fair and budget friendly fees. One stop shop for all services; billing, payroll, scheduling, timekeeping and reporting Cons As much as I enjoyed the training process for onboarding as a new client, the timespan was 6 weeks. I would have preferred a shorter timespan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mariah S. Caregiver Health, Wellness and Fitness ### "Great Software With Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 25, 2025 Overall, it has significantly streamlined our agency’s operations. Tasks that used to take hours—like scheduling and billing—now take minutes. Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is. CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board. Pros The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together. The interface is user-friendly, and the customer support team is outstanding. They respond quickly, provide clear guidance, and genuinely care about solving issues. Frequent updates show they’re constantly improving the software. Cons There’s a slight learning curve at the beginning due to the number of features. Some advanced reports can take time to customize, but once set up, they work smoothly. I’d also like to see even more mobile app enhancements for caregivers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233554/CareSmartz360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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