--- title: "CareSmartz360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareSmartz360 Software - reviews, pricing plans, popular comparisons to other Home Care products and more." source_url: "https://www.capterra.com/p/233554/CareSmartz360/" page_type: "product" language: "en" --- # CareSmartz360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CareSmartz360 ## What is CareSmartz360? CareSmartz360 is an AI-powered, enterprise-grade home care management platform built for large, multi-location agencies, franchisors, and staffing providers operating at scale. The platform centralizes scheduling, 45+ state EVV integrations, billing, payroll, caregiver management & compliance workflows into one system designed to reduce operational fragmentation across locations. The GPS-enabled caregiver mobile app supports real-time clock-in/out, open shift management, multilingual access, secure communication, and visit verification to improve accountability and coordination. AI-powered tools, including automated scheduling and predictive caregiver retention insights, help reduce manual workload and standardize processes across locations. CareSmartz360 offers advanced data migration & dedicated onboarding support. Trusted by 1,000+ agencies, CareSmartz360 helps enterprise home care organizations scale with compliance and control. ## What is CareSmartz360 used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Hospice](https://www.capterra.com/hospice-software/) Recognitions Shortlist Overall rating Based on 191 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Starting price $10 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Home Care / 2026 - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Home Health Care / 2026 ## CareSmartz360 alternatives Highest Rated [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (157)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233554/CareSmartz360/alternatives/) ## FAQs about CareSmartz360 Overview ### What problems does CareSmartz360 solve? CareSmartz360 solves scheduling chaos, communication gaps, and manual admin work for home care agencies by combining caregiver availability, open shifts, EVV, billing, payroll, and client records in one system. Agency owners, schedulers, care coordinators, and field caregivers benefit from faster shift coverage, cleaner documentation, stronger compliance tracking, and better caregiver-client matching. Answer based on 165 reviews Overview ### Which roles and teams benefit most from CareSmartz360? CareSmartz360 is most used by home care owners, administrators, and agency executives who need visibility into operations, compliance, and business performance. Office managers, schedulers, and care coordinators rely on it to manage staffing, visit scheduling, caregiver-client coordination, billing workflows, and day-to-day service delivery across the agency. Answer based on 190 reviews Overview ### What company size and industries is CareSmartz360 built for? CareSmartz360 is built mainly for small home care agencies, with 98% of reviewers from small businesses and 64% in Hospital & Health Care. It serves enterprise, private duty, franchisor, independent, multi-location, and non-medical home care organizations, with additional use in Health, Wellness and Fitness at 26%, especially for Home Care. Answer based on 190 reviews Features and Usability ### What are the key features of CareSmartz360? CareSmartz360 includes core home care tools like scheduling, clock in/out with EVV and GPS, billing and payroll, and caregiver and client management. Differentiator features include the mobile app for open shift requests and task updates, plus compliance tracking, reporting, assessments, and care plan management. Answer based on 90 reviews Integrations ### Which third-party tools and platforms does CareSmartz360 integrate with? CareSmartz360 integrates with 10 third-party tools, including payroll and accounting platforms such as Paychex, Paychex Flex, RUN Powered by ADP, ADP Workforce Now, and QuickBooks Online. Its catalog also includes HHAeXchange, Checkr, Availity, Waystar, and Viventium Software for billing, compliance, and home care operations. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on CareSmartz360? CareSmartz360 offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say caregivers and first-time users often pick up basic tasks quickly, while admins and nontechnical users may need more time for setup, compliance workflows, reporting, and newer features. Answer based on 55 reviews Getting Started and Support ### What customer support options does CareSmartz360 offer, and how do users rate the experience? CareSmartz360 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, helpful, thorough, and strong on follow-up and training, though some report long waits, slower replies at times, and frustration with onboarding or billing-related support. Answer based on 90 reviews Features and Usability ### How well does CareSmartz360 handle clocking and scheduling? CareSmartz360 handles caregiver scheduling and clocking well for many home care agencies, especially mobile teams in the field. It gives caregivers easy access to shifts, clock-in and clock-out, EVV, and task tracking, though some offices report update-related bugs, confusing workflows, and limits for complex or highly customized scheduling needs. Answer based on 51 reviews Features and Usability ### How good is CareSmartz360 for billing and payroll? CareSmartz360 offers billing and payroll tools that work well for many home care agencies needing one system for operations. Office teams often find invoicing, timesheets, and payroll processing easier, but some agencies report integration gaps, occasional calculation or setup issues, and billing corrections that can take extra steps. Answer based on 41 reviews ## Who uses CareSmartz360? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 815 Home Care reviews Capterra reviewers point to these as the top priorities when choosing home care software: - **Scheduling** (**67%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**62%**) - **Client Management** (**57%**) CareSmartz360 supports all three of the features reviewers rate most highly: **Scheduling**, **HIPAA Compliant**, and **Client Management**. Together, these capabilities help home care providers coordinate caregiver visits, protect sensitive health information, and keep client records organized, allowing teams to deliver consistent care and manage daily operations more efficiently. Scheduling 4.6 (87) 82.76% of 87 reviewers that rated this feature as important or highly important With this capability, you can easily schedule multiple visits, manage staff assignments, and track attendance. Users think the scheduling aspect is flexible, user-friendly, and efficient, allowing bulk scheduling and quick changes for multiple caregivers and clients. HIPAA Compliant 4.7 (62) 74.19% of 62 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Client Management 4.6 (71) 69.01% of 71 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Mobile Access 4.6 (90) 74.44% of 90 reviewers that rated this feature as important or highly important You benefit from mobile access for clocking in/out, viewing schedules, and recording care notes. Some users say the app is convenient and easy for both caregivers and agencies, though a few mention occasional freezing and limited dashboard functionality on phones. Care Plan Management 4.6 (55) 65.45% of 55 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Billing & Invoicing 4.5 (68) 64.71% of 68 reviewers that rated this feature as important or highly important It helps you simplify billing and invoicing with clear processes, detailed reports, and QuickBooks integration. Reviewers indicate the process is easy to learn, saves time compared to manual methods, and reduces mistakes, though some mention integration improvements are needed. CareSmartz360 66 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: It helps you simplify billing and invoicing with clear processes, detailed reports, and QuickBooks integration. Reviewers indicate the process is easy to learn, saves time compared to manual methods, and reduces mistakes, though some mention integration improvements are needed. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Caregiver Management: Manage caregiver's training, scheduling, supervision, performance evaluation, etc. - Caregiver Scheduling: CareSmartz360 gives you a streamlined way to manage caregiver shifts, send real-time notifications, and track availability. Reviewers appreciate how easy it is to update schedules, communicate with staff, and keep everyone informed, making shift management straightforward. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Reporting: Generate reports to assess the financial performance of an organization - For Long Term Care: Specifically for long term care providers - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: You benefit from mobile access for clocking in/out, viewing schedules, and recording care notes. Some users say the app is convenient and easy for both caregivers and agencies, though a few mention occasional freezing and limited dashboard functionality on phones. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: With this capability, you can easily schedule multiple visits, manage staff assignments, and track attendance. Users think the scheduling aspect is flexible, user-friendly, and efficient, allowing bulk scheduling and quick changes for multiple caregivers and clients. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Visit Verification: Process that confirms a caregiver's visit and services provided - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (191) 4.6 Based on 191 reviews ## Pricing Value for money 4.7 (181) Basic $10.00 Other,Per Month Value for money 4.7 (181) 4.7 Based on 181 reviews ## Integrations [ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Checkr](https://www.capterra.com/p/177814/Checkr/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Availity](https://www.capterra.com/p/68854/Availity/)[ Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/)[ HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (187) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (187) 4.8 Based on 187 reviews ## User reviews Overall rating 4.8 Based on 191 reviews Filter by rating 5(155) 4(30) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent FA Frank A. Owner Administrator Hospital & Health Care ### "Streamlined Home Care Operations in One Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2026 Overall, my experience with CareSmartz360 has been positive. The platform provides a comprehensive set of tools for managing day-to-day home care operations, including scheduling, client and caregiver management, billing, and accounting. Having these functions centralized in one system makes managing operations more convenient and organized. The onboarding, training resources, and ongoing support are also valuable, especially when learning the platform or introducing new workflows. Like any software, there are a few areas where the user experience could be more streamlined, particularly around customization and certain multi-step processes. Overall, CareSmartz360 has been a reliable and useful solution for managing home care operations, and the combination of functionality, industry-specific features, and support makes it a platform I would consider a good fit for home care agencies. has context menu Pros One of the things I appreciate most about CareSmartz360 is having so many essential home care functions available in a single system. Managing schedules, caregivers, clients, billing, and accounting from one platform makes day-to-day operations much more organized and eliminates the need to constantly switch between different tools. The platform is also relatively easy to navigate once you get familiar with how everything works. I’ve found the training materials and support team useful when getting started or trying to understand specific features. While there is still room to enhance customization and simplify certain processes, the overall functionality, convenience, and support make CareSmartz360 a valuable solution for managing home care operations. has context menu Cons The main area I think CareSmartz360 could improve is the flexibility and simplicity of certain features. Some workflows can require a few extra steps, and new users may need some time and training before they feel completely comfortable navigating the platform. I would also like to see more customization options in certain areas, particularly for reports and specific agency workflows. That said, these are more opportunities for improvement than major concerns. Once the platform is set up and users become familiar with it, it provides a comprehensive set of tools for managing home care operations. has context menu Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reasons for choosing CareSmartz360 We chose CareSmartz360 because it felt like a practical fit for the way a home care agency operates. During the evaluation process, we were looking for a platform that could support our core operations without making the overall process unnecessarily complicated. The ability to manage different parts of the business from a centralized system was important, but so was having access to training and support when needed. CareSmartz360 gave us a good combination of functionality and flexibility while still being approachable for users who may not have extensive technical experience. The platform isn't perfect, and there are areas where additional customization and streamlined workflows would be beneficial, but overall it offered the right combination of capabilities, industry focus, and long-term usability compared with the alternatives we considered. has context menu Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IY Imran Y. CEO Individual & Family Services ### "Very flexible, especially with forms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 CareSmartz360 has been a great software option for managing different aspects of our home care agency. I like that it combines scheduling, caregiver and client management, documentation, and other administrative functions into one platform. My favorite feature is definitely the forms section. The ability to customize forms and make them work for our agency’s specific needs is something I find very useful. Every agency has different processes, so having that flexibility makes a big difference. Overall, CareSmartz360 is easy to work with and gives you a lot of flexibility without having to rely entirely on standard, one-size-fits-all forms. Pros The feature I personally appreciate the most is the forms functionality. I really like having the ability to customize forms instead of being limited to a fixed set of templates. Being able to adjust forms to fit our agency’s specific workflows and documentation needs makes the software much more practical. Cons The main area I would improve is the overall design and visual layout of the platform. Some sections could have a more modern and streamlined interface, and certain pages can feel a little busy when navigating through different options. A cleaner, more intuitive design would make an already useful platform even easier to use. Alternatives considered [eCaring](https://www.capterra.com/p/182217/Home-Care-IT/) [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reasons for choosing CareSmartz360 I chose CareSmartz360 because it offered a good combination of affordability, ease of use, and flexibility. The overall cost was reasonable for our agency, and I found the platform easy to operate and straightforward to get set up and enrolled. One of the biggest deciding factors for me was the customizability of the forms. Having the ability to create and customize forms around our agency’s specific needs was a major advantage compared with solutions that are more rigid. I also appreciated the straightforward pricing and the fact that I didn’t feel like I was constantly being hit with unexpected fees or additional charges for the features we needed. For a home care agency, keeping software costs predictable is important. Overall, CareSmartz360 gave us the functionality we needed at a cost that made sense, while still being easy to implement and flexible enough to fit our workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Chimene W. CEO Hospital & Health Care ### "Reliable Software Backed by an Excellent Support Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 7, 2026 Overall, my experience with CareSmartz360 has been very positive. It has helped simplify many aspects of managing a home care agency by bringing key operational functions together in one platform. The software is reliable, and the support team has consistently been responsive whenever assistance has been needed, which has made a significant difference in our day-to-day experience. Pros What I appreciate most about CareSmartz360 is its flexibility and the way it adapts to the needs of growing home care agencies. The platform offers a wide range of tools that help manage both clinical and administrative tasks without feeling fragmented. I also like that it integrates with industry partners and compliance requirements, which reduces the amount of manual follow-up needed. Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow. Cons One area where CareSmartz360 could improve is the level of personalization available within certain modules. While the platform offers a comprehensive set of features, having more options to tailor dashboards, notifications, and workflows to an agency's specific preferences would make the experience even better. In addition, some newly introduced features can take a little time to become familiar with, so more in-app guidance or tutorials would be helpful. These are relatively minor improvements, and they don't take away from the overall value and reliability of the platform. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing CareSmartz360 When comparing different home care software solutions, CareSmartz360 offered the best overall balance of cost, usability, and customer service. The pricing was reasonable considering the breadth of features available, making it a practical investment for our agency. Another deciding factor was the quality of customer support. Whenever I've contacted the support team by phone, I've been able to connect with someone quickly, and they've consistently taken the time to understand and resolve my questions. has context menu Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Leroy F. Director Hospital & Health Care ### "Reliable and Easy-to-Use Home Care Management Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2026 Overall, my experience with CareSmartz360 has been very positive. The platform has helped simplify our daily operations by consolidating scheduling, EVV, billing, payroll, and caregiver management into a single system. It is easy to use, reliable, and supported by a responsive customer service team that is always available when assistance is needed. While there are a few areas that could be improved, such as additional reporting customization and some workflow enhancements, the platform continues to evolve through regular updates. Pros It brings all the essential home care operations into a single platform. Scheduling, EVV, billing, payroll, caregiver management, and reporting are well integrated, reducing manual work and improving operational efficiency. The customer support team is responsive and knowledgeable, and they are proactive in resolving issues and gathering feedback for future improvements. The platform is regularly updated with new features, showing a strong commitment to continuous improvement. Cons One area that could be improved is reporting and dashboard customization, as some reports require additional configuration to obtain the exact insights needed. Because the platform offers a wide range of features, new users may experience a slight learning curve during onboarding. The mobile experience could also be enhanced with a few additional administrative capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS NANA S. Chief Operations Officer Hospital & Health Care ### "Chief Operations Officer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 great experience - extremely happy customer. \[sensitive content hidden\] are my favorite guys. They are always will schedule a call to discuss whatever Pros great software and professionals delivering top notch solution driven service. Anytime you call or email about anything these folks are happy and willing get to work Cons I have not come across anything I don't like about caresmarts team. Always available to respond and act. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kim M. Owner Hospital & Health Care ### "CareSmartz 360 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 13, 2026 Over all It has been ok. There have been alot of learning curves. The specialist team like \[sensitive content hidden\] really come in handy. Pros The updated system is what attracted me. The onboarding was also very thorough. The customer service is excellent as well. Cons It has a lot of learning curves. Some features do not integrate well with other systems. It's not simple to down load the 835 to update your systems as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Amanda R. Administrator Hospital & Health Care ### "Reliable Home Care Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 Overall, our experience has been very positive. CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively. Pros CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. The Platform is easy to use, and the support team is responsive. Cons The client portal could be more user-friendly and intuitive for families and clients. User-interface could be a bit simpler and easier to navigate. Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reasons for choosing CareSmartz360 CareSmartz was the best value for our budget. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH L'Shanna H. Owner Hospital & Health Care ### "Empowering Home Care Agencies with Better Technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform. The system helps reduce manual work, improves operational efficiency, and supports compliance requirements. I also appreciate the responsive support team and the company's commitment to continuously enhancing the platform based on customer needs. has context menu Pros CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place. The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. Cons As a feature-rich platform, CareSmartz360 has a learning curve for new users, especially when setting up advanced workflows or state-specific compliance requirements. However, the available training resources and support team help make the onboarding process smoother, and the platform becomes much easier to navigate with regular use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michelle B. Executive Assistant Hospital & Health Care ### "Caresmartz 360 " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 16, 2026 Learning the system with a more hands on approach has helped me understand what the system has to offer. Pros Easy to access and move around the system. The help features are in good quality of understanding how to find or do something. Cons At my own fault, not learning the system in depth as I am now. I have a better understanding of what is can and cannot do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IO Isoken O. Administrator Health, Wellness and Fitness ### "Excellent software that can be customized to grow with any agency" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2026 Great software for any startup and growing agency. we started with caresmartz in 2021 without any prior experience with home care software. We have been happy with experience, the software have improved overtime. Customer service is excellent Pros Caresmartz 360 is the only software product we have used and we have been happy with it. I like the workflow and i like the interface Cons The reporting feature needs improved, especially now with AI, it shouldn't be very difficult to find relevant data that can help with decision making and overall operation of the agency Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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