# CareSmartz360 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CareSmartz360 Software - reviews, pricing plans, popular comparisons to other Home Care products and more.

Source: https://www.capterra.com/p/233554/CareSmartz360/pricing

---

# 

 CareSmartz360 Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CareSmartz360

## What is CareSmartz360?

CareSmartz360 is an AI-powered, enterprise-grade home care management platform built for large, multi-location agencies, franchisors, and staffing providers operating at scale. The platform centralizes scheduling, 45+ state EVV integrations, billing, payroll, caregiver management & compliance workflows into one system designed to reduce operational fragmentation across locations. The GPS-enabled caregiver mobile app supports real-time clock-in/out, open shift management, multilingual access, secure communication, and visit verification to improve accountability and coordination. AI-powered tools, including automated scheduling and predictive caregiver retention insights, help reduce manual workload and standardize processes across locations. CareSmartz360 offers advanced data migration & dedicated onboarding support. Trusted by 1,000+ agencies, CareSmartz360 helps enterprise home care organizations scale with compliance and control.

## What is CareSmartz360 used for?

[Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Hospice](https://www.capterra.com/hospice-software/)

Overall rating

Based on 181 user reviews

Reviews sentiment

Positive

97%

Neutral

2%

Negative

2%

Starting price

$10

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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## CareSmartz360 alternatives

Highest Rated

[4.7 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/)

Starting price

$200.00

Per User, Per Month

[4.6 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/)

Starting price

$8.00

Per User, Per Month

[4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/)

Starting price

$200.00

Per User, Per Month

[4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/)

Starting price

$295.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/233554/CareSmartz360/alternatives/)

## Who uses CareSmartz360?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

4.6 (83)

72.29% of 83 reviewers that rated this feature as important or highly important

You benefit from convenient mobile access for clocking in/out, viewing schedules, and managing tasks on the go. Reviewers indicate it’s easy for caregivers to use, supports agency needs, and is reliable, though a few mention occasional app freezes.

Scheduling

4.6 (80)

81.25% of 80 reviewers that rated this feature as important or highly important

With this capability, you can easily set up, modify, and track schedules for multiple caregivers and clients, even weeks in advance. Reviewers appreciate the user-friendly interface, flexibility in scheduling, and the ability to bulk schedule or assign shifts efficiently.

Billing & Invoicing

4.5 (68)

64.71% of 68 reviewers that rated this feature as important or highly important

It gives you a simple, clear process for creating invoices and managing billing, with helpful integration to QuickBooks. Reviewers appreciate the time savings, ease of use, and detailed reporting, though some mention the process involves a lot of clicking.

Caregiver Scheduling

CareSmartz360 offers you quick, real-time schedule changes and notifications for caregivers, making shift management straightforward. Users think it saves time, simplifies communication, and keeps everyone updated on schedules and availability with minimal effort.

Client Management

4.6 (65)

66.15% of 65 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

HIPAA Compliant

4.7 (58)

72.41% of 58 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

CareSmartz360 66 features

Track outstanding invoices and the money owed from clients

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Creation, administration, and evaluation of assessments or tests

Automatically create schedules based on business needs or employee availability and qualifications

It gives you a simple, clear process for creating invoices and managing billing, with helpful integration to QuickBooks. Reviewers appreciate the time savings, ease of use, and detailed reporting, though some mention the process involves a lot of clicking.

Track and manage schedules and meetings via an integrated calendar

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage caregiver's training, scheduling, supervision, performance evaluation, etc.

CareSmartz360 offers you quick, real-time schedule changes and notifications for caregivers, making shift management straightforward. Users think it saves time, simplifies communication, and keeps everyone updated on schedules and availability with minimal effort.

Communicate using direct chat or messages within the system

Process of submitting and following up on claims with insurance companies

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Track employees' arrival and departure timings for payroll purposes

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Online portal where employees can access and track their own information

Create and securely store digital patient records

Public or private sharing of digital files such as documents, audio/video, images, and more

Generate reports to assess the financial performance of an organization

Specifically for long term care providers

Store, manage and track all forms in a centralized location

Use AI to generate content in the form of text, images, videos, etc.

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage the care, assistance, or services that take place in patient's home

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Meal and snack planning, scheduling and distribution

Administer and track medication inventory, schedules, dosage, and side-effects

You benefit from convenient mobile access for clocking in/out, viewing schedules, and managing tasks on the go. Reviewers indicate it’s easy for caregivers to use, supports agency needs, and is reliable, though a few mention occasional app freezes.

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

A repository of patient data, including their past and current health issues, treatment history, and more

Patients can register for appointments in advance online

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Accept, record, and reconcile financial transactions

Manage employee salary processes, data, taxes, and records administration efficiently

System of devices or tools that help perform, test and capture patients' diagnostics in real-time

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Ability to record, store, update, and retrieve information

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

With this capability, you can easily set up, modify, and track schedules for multiple caregivers and clients, even weeks in advance. Reviewers appreciate the user-friendly interface, flexibility in scheduling, and the ability to bulk schedule or assign shifts efficiently.

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Track time worked per client

Process that confirms a caregiver's visit and services provided

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (181)

4.6

Based on 181 reviews

## Pricing

Value for money

4.8 (171)

Basic

$10.00

Other,Per Month

Value for money

4.8 (171)

4.8

Based on 171 reviews

## Integrations

[

ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[

Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Checkr](https://www.capterra.com/p/177814/Checkr/)[

Waystar](https://www.capterra.com/p/45512/ZirMed/)[

Availity](https://www.capterra.com/p/68854/Availity/)[

Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/)[

HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (177)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (177)

4.8

Based on 177 reviews

## User reviews

Overall rating

4.8

Based on 181 reviews

Filter by rating

5(151)

4(24)

3(3)

2(2)

1(1)

Mentioned topic

Sorted by most recent

JB

Julie B.

Director

Hospital & Health Care

### "Thumbs Up!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 24, 2026

Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into.

Pros

I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed.

Cons

There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Answer phone

Airlines/Aviation

### "Positive note "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

February 5, 2026

Great , they value everything you have to say and they understand where everyone come from and how people feel

Pros

It was all about the customers. Their product was very good they value the customers and how people feel.

Cons

The wait was kinda long and took a while to get the product.Took awhile to get through on customer support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EG

Erin G.

Executive Director

Hospital & Health Care

### "Home Care Agency solution: Caresmartz360"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 4, 2026

As a home care agency owner, I would highly recommend Caresmartz30 as a comprehensive solution to timekeeping and all asepcts of homecare.

Pros

Fair and budget friendly fees. One stop shop for all services; billing, payroll, scheduling, timekeeping and reporting

Cons

As much as I enjoyed the training process for onboarding as a new client, the timespan was 6 weeks. I would have preferred a shorter timespan.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Mariah S.

Caregiver

Health, Wellness and Fitness

### "Great Software With Excellent Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 25, 2025

Overall, it has significantly streamlined our agency’s operations. Tasks that used to take hours—like scheduling and billing—now take minutes. Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is. CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board.

Pros

The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together. The interface is user-friendly, and the customer support team is outstanding. They respond quickly, provide clear guidance, and genuinely care about solving issues. Frequent updates show they’re constantly improving the software.

Cons

There’s a slight learning curve at the beginning due to the number of features. Some advanced reports can take time to customize, but once set up, they work smoothly. I’d also like to see even more mobile app enhancements for caregivers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Marcus S.

CEO

Health, Wellness and Fitness

### "CEO & Founder "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 19, 2025

Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know!

Pros

The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.

Cons

Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JT

Justin T.

President

Health, Wellness and Fitness

### "Looking forward to growing with Caresmartz as they role out updates"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

November 14, 2025

Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper.

Pros

Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100%

Cons

Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily.

Alternatives considered

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Reasons for choosing CareSmartz360

CareSmartz didn't require a 1 year contract. Meaning if I don't like it I can switch.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NL

NADINE L.

founder

Health, Wellness and Fitness

### ""Dazzle in Distress" save by Caresmartz360 Team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2025

RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT.

Pros

THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!!

Cons

I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!!

Switched from

[Caretime](https://www.capterra.com/p/229462/Caretime/)

terrible service and contacting if you need service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Maria G.

Owner

Health, Wellness and Fitness

### "5 Stars for Caresmartz"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2025

Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable.

Pros

They are so professional. Their personalized customer support is outstanding and makes it very easy to use.

Cons

There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully.

Switched from

[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)

We needed an app with more features and Caresmartz had more features AND also was an equal enough price.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Albert S.

Administrator

Hospital & Health Care

### "Very good software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 21, 2025

The company had Great communication and customer support. They are very contactable compared to the program we currently use.

Pros

Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours.

Cons

It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal.

Alternatives considered

[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)

Reasons for choosing CareSmartz360

The software and dashboard were clearer and more intuitive.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DA

Damilola A.

Owner

Hospital & Health Care

### "Ease of use and it's all-in-one platform."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 5, 2025

CareSmartz360 mobile app is easy to use for caregivers, allowing them to view schedules, clock in and out, and track tasks on the go.

Pros

I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training.

Cons

I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Popular comparisons

[GEOH vs CareSmartz360](https://www.capterra.com/compare/207985-233554/GeoH-vs-CareSmartz360)[eRSP vs CareSmartz360](https://www.capterra.com/compare/129443-233554/eRSP-vs-CareSmartz360)[AxisCare vs CareSmartz360](https://www.capterra.com/compare/135068-233554/Non-Medical-Homecare-Scheduling-vs-CareSmartz360)[ShiftCare vs CareSmartz360](https://www.capterra.com/compare/233554-233684/CareSmartz360-vs-ShiftCare)[InMyTeam vs CareSmartz360](https://www.capterra.com/compare/215860-233554/InMyTeam-vs-CareSmartz360)

[AlayaCare vs CareSmartz360](https://www.capterra.com/compare/147424-233554/AlayaCare-vs-CareSmartz360)[WellSky Personal Care vs CareSmartz360](https://www.capterra.com/compare/126968-233554/Non-Medical-Private-Pay-System-vs-CareSmartz360)[Alora Home Health vs CareSmartz360](https://www.capterra.com/compare/69030-233554/Alora-Homecare-Software-vs-CareSmartz360)[HHAeXchange vs CareSmartz360](https://www.capterra.com/compare/140366-233554/eXchange-Suite-vs-CareSmartz360)[myUnity Home Care & Hospice vs CareSmartz360](https://www.capterra.com/compare/201299-233554/MyUnity-Home-Health-Hospice-Software-vs-CareSmartz360) 

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