# CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CareSmartz360 the right Home Care solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CareSmartz360 Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews DA Damilola A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training.“ September 5, 2025 JG Jenelyn G Admin AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience.“ August 6, 2024 MS Marcus S CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.“ November 19, 2025 VT Veena T SchedulerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It can be quite challenging for new users to navigate the platform without prior experience or training.“ June 27, 2025 UA Ubah A AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer support is outstanding; always helpful and responsive when we need assistance.“ July 14, 2025 AS Albert S AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It did not fit our unique scheduling requirements. “ September 21, 2025 JG Jenelyn G Admin AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized care“ August 6, 2024 SK Sarah K OwnerIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “I don't have anything that I didn't like about the program. If something was not working for our business format CareSmartz360 modified our program to address the issue.“ March 14, 2025 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BE Baker E. Operations Director Hospital & Health Care Used the software for: 6-12 months ### "Caresmartz" March 19, 2025 5.0 overall it was great. There was great customer service Pros Very nice to use when you first start a small homecare business. Very user friendly Cons Only had basic features and as we grew it became more complicated for scheduling clients and staff Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Had more features that better met our needs and made scheduling way easier Review Source MS Marcus S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "CEO & Founder " November 19, 2025 5.0 Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know! Pros The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos. Cons Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive. Review Source RM Regina M. Executive Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Potential but Poor Follow Through" April 23, 2021 2.0 We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions. Pros It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts. Cons We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier. Reason for choosing CareSmartz360 We were promised the things on our Must-Have list, unfortunately none of those are features CareSmartz360 actually has yet. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Poor customer support/lacked features we needed. Review Source MS Mariah S. Caregiver Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software With Excellent Support" November 25, 2025 5.0 Overall, it has significantly streamlined our agency’s operations. Tasks that used to take hours—like scheduling and billing—now take minutes. Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is. CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board. Pros The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together. The interface is user-friendly, and the customer support team is outstanding. They respond quickly, provide clear guidance, and genuinely care about solving issues. Frequent updates show they’re constantly improving the software. Cons There’s a slight learning curve at the beginning due to the number of features. Some advanced reports can take time to customize, but once set up, they work smoothly. I’d also like to see even more mobile app enhancements for caregivers. Review Source EG Erin G. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Home Care Agency solution: Caresmartz360" January 4, 2026 5.0 As a home care agency owner, I would highly recommend Caresmartz30 as a comprehensive solution to timekeeping and all asepcts of homecare. Pros Fair and budget friendly fees. One stop shop for all services; billing, payroll, scheduling, timekeeping and reporting Cons As much as I enjoyed the training process for onboarding as a new client, the timespan was 6 weeks. I would have preferred a shorter timespan. Review Source AMP Ana Marie P. Care Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "CareSmartz360 is a Smart Choice for business " June 4, 2025 4.0 I like most of its functionalities, especially the ability to generate reports, as this is crucial in managing a business. Additionally, having multiple report formats available is also beneficial. Pros They have excellent customer service. The technical support team is very attentive and always ready to help. You get quick replies and they guide you on navigating the system in a very professional way. Cons For someone, who is not as tech-savvy as I am, it takes a bit of time to explore and learn all its features. They provide tutorial videos and webinars; you just have to invest a little bit of time. Review Source UA Ubah A. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Reliable All-in-One Solution for Homecare Management" July 14, 2025 5.0 Our overall experience with CareSmartz360 has been very positive. The platform has made managing our homecare operations much more efficient, from scheduling and billing to caregiver communication and compliance tracking. It has helped reduce administrative burden and improved the quality of service we provide. While there’s a learning curve in the beginning, the excellent support team has always been there to guide us. It’s become an essential tool for running our agency smoothly. Pros What I like most about CareSmartz360 is how comprehensive and user-friendly it is. Everything we need, scheduling, billing, time tracking, caregiver management all in one platform. The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer support is outstanding; always helpful and responsive when we need assistance. Cons Minor glitches once a while in the mobile app. That said, the support team are very responsive and usually quick to resolve any issues with no time. Review Source LT Linda T. Manager Staffing and Recruiting Used the software for: 1-2 years ### "Schedule pro" July 23, 2025 5.0 I have enjoyed using a cloud based scheduler. Must better than paper and pencil! I appreciate the ongoing improvements and the attempts to get feedback from customers Pros I love the ease of the platform AND the customer service. I appreciate that I receive almost immediate help, when I need it! Help is always available Cons Sometimes the mobile app just isn't enough. I wish I could do more from the mobile app, as this is a very part time position and Il not always at my desk. Review Source DA Damilola A. Owner Hospital & Health Care Used the software for: 6-12 months ### "Ease of use and it's all-in-one platform." September 5, 2025 5.0 CareSmartz360 mobile app is easy to use for caregivers, allowing them to view schedules, clock in and out, and track tasks on the go. Pros I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training. Cons I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage. Review Source VR Verified Reviewer Answer phone Airlines/Aviation Used the software for: Less than 6 months ### "Positive note " February 5, 2026 5.0 Great , they value everything you have to say and they understand where everyone come from and how people feel Pros It was all about the customers. Their product was very good they value the customers and how people feel. Cons The wait was kinda long and took a while to get the product.Took awhile to get through on customer support. Review Source AA Adriana A. Agency Administrator Hospital & Health Care Used the software for: Less than 6 months ### "CareSmartz360 is appreciated " February 14, 2024 5.0 Our over all experience with Caresmartz360 was great and could not be happier with the system, we know if we have any questions we are able to reach out and get the help we need! Pros One of the most important things we like about CareSmartz360 was the individualized training program, we are grateful we did receive the scheduled training and we were able to ask questions after every training session. Cons So far we have no dislikes or complaints. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 We chose CareSmartz360 because of the support and the great follow up. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) We had to pay extra is we needed any more training and the support was not there. Review Source MH Monique H. DOO Hospital & Health Care Used the software for: 2+ years ### "Carseasmartz360 review" January 21, 2025 5.0 I have been using the system for 3 years. Great onboarding team. Support is great when you have questions. Pros Ease of use. The system has an auto clock in and out for live-in caregivers. Cons No direct billing system synced with the system Review Source DP Danielle P. Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Best Home Care Software Program on the Market" October 24, 2024 5.0 5 stars experience so far to date. We will not be going anywhere. Pros I can appreciate the customer service that comes with this platform. They are very quick to respond and are always knowledgable in the areas that I need assistance. I love all the features associated with the caregiver and agency apps. Overall helps our business run seamlessly. Cons There isn't anything I don't like about Caresmartz. Reason for choosing CareSmartz360 After interview several companies Caresmartz had more to offer and everyone was very friendy. Review Source SB Suz B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I am a very satisfied customer " September 30, 2024 5.0 User Friendly, convenient, and customer support is easy to reach. Pros Customer Support is easy to contact and return calls promptly Cons Not being able to make changes using aphone. I don't alway have my computer with me when changes need to be made. Alternatives considered [Electronic Invoicing](https://www.capterra.com/p/218701/Electronic-Invoicing/) Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) Very poor customer support if any at all. Review Source FB Faynetta B. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Faynetta Burrle" September 19, 2024 5.0 Overall my experience is great. Caresmartz360 is one of the best decisions I made for my homecare agency. The training was top tier, and the system is user friendly. I highly recommend Caresmartz360 services, especially the EVV component. Pros I like that my employees can easily use the mobile App. The system is user friendly and the price was right. Cons Wait time to speak with a live agent in customer service. The chat is time consuming during a busy work day. Reason for choosing CareSmartz360 During the consult, the team seemed more friendly and knowledgeable about the product. I did not feel rushed when I had questions. The training was amazing and the price was right Review Source NA Nancy A. Service Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Noragis Home Care Inc." October 2, 2024 5.0 It has nothing but great and if I do need help there is always someone thee to help. Pros I like the ease of using the app on my computer and phone. Cons Sometimes it may go a little slow but I do think that just may be my internet. Review Source AA Anita A. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Assured care" August 26, 2024 5.0 Very good. There are times when I don't understand something and they are patient and thorough in explaining how to use the various applications Pros I like the ease of clocking in and out for all staff, the support I get if I have questions on using Caresmartz for documentation of clients and reports, and the ease of contacting Caresmartz when I need their help. Also, their patience. Cons Sometimes when sent a password it has expired immediately. Reason for choosing CareSmartz360 My boss chose CareSmartz360 Review Source JG Jenelyn G. Admin Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Caresmartz is users friendly" August 6, 2024 5.0 The mobile app is a strong addition, allowing caregivers to access their schedules, clock in and out, and manage tasks from anywhere. This enhances flexibility and improves communication between caregivers and the office. Pros The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized care Cons There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience. Reason for choosing CareSmartz360 convenient to use Review Source AY Ashley Y. Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Caresmartz360" July 11, 2024 5.0 My overall experience with CareSmartz360 was a positive one. The app is easy to use as a caregiver. The website is easy to navigate as an administrator. Pros The platform on the website was so easy to use. Everything was labeled nicely. You can tab through without an issue. Customer service is good. Cons I didn't really have anything I liked least about CareSmartz360. Review Source PS Portia S. Agency Director Hospital & Health Care Used the software for: 1-2 years ### "Good Times" July 3, 2024 4.0 Pros Customer support service team was right on point and always ready to assist. Cons Learning the overall system and getting use to it. Is was a complicated at times. Reason for choosing CareSmartz360 The start up cost. It was in our price range. Review Source JS Janelle S. Admin/Owner Hospital & Health Care Used the software for: 1-2 years ### "Best Platform For Startup Co. /EMR System " July 7, 2022 5.0 having all the information in one place at a reasonable yearly or monthly rate. Allows the company to keep everything together and not have to spend an excessive amount to do so Pros Best feature in healthcare is to be able to backtrack on missing documentation as it is needed per regulations. Its an excellent feature because a lot of staff neglect completing documentation. This allows us to go back edit and or add necessary notes. That's a big deal Cons a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant amount of time clicking and searching it takes away from your overall position, patient care focused Reason for choosing CareSmartz360 New Company , Cost effective Everything in one place Representative availability no robot !! Effective and personable training was outstanding Review Source MC Marley C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best site to start up your business " September 16, 2023 5.0 Impressed and glad I chose this EVV system for my company. Pros It was user friendly,inexpensive, customer service was excellent, and training was excellent! They truly want to make sure you understand the product after you purchase it and will help you in whatever way. I truly am impressed. Cons I honestly haven't found anything yet that I don't like. I am pretty impressed. Alternatives considered [Geo Rep](https://www.capterra.com/p/233574/Geo-Rep/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 User friendly, good price point, etc. Review Source LS Lori S. Owner/President Hospital & Health Care Used the software for: Less than 6 months ### "We are new customers but are happy so far" September 15, 2021 5.0 CareSmartz360 makes billing and invoicing much faster and easier since it integrates with Quickbooks online. It also has made payroll run smoother and faster. Pros We recently switched from Wellsky/ADL for Home Care to CareSmartz360. We find this software not only MUCH more inclusive with features and options, but customer service is always available with a chat box every time you log in, 24/7. We are still learning, but are finding it to make our daily operations run smoother and more efficiently. Cons Training was good, but a little short in the meetings. There is a pretty steep learning curve at first but this goes for any new software system. Reason for choosing CareSmartz360 See my remarks above. Review Source LH Leilani H. Administrative Secretary Health, Wellness and Fitness Used the software for: 2+ years ### "Opinion about Caresmartz" February 13, 2024 5.0 Good experience. Easy learning. I would recommend this product if anyone needed software. Pros I like the easiness of the software. I like that I rarely have to call or email for help. Cons I don't like that the caregivers aren't able to clock sometimes. Review Source AR Angela R. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "Caresmartz Software Review" March 8, 2023 5.0 My overall experience has been great, and the team has been amazing, trying to add features that we need. Pros The ease of being able to update assessments, pulling invoice for billing. Cons I would love to be able to have one profile for each caregiver for every office, as opposed to having to make a caregiver profile for each office. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.