--- title: "CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CareSmartz360 the right Home Care solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233554/CareSmartz360/reviews/" page_type: "reviews" language: "en" --- CareSmartz360 4.8 (189) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of CareSmartz360 Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews DA Damilola A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training.“ September 5, 2025 AS Albert S AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It did not fit our unique scheduling requirements. “ September 21, 2025 LH L'Shanna H OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place.“ June 18, 2026 SK Sarah K OwnerIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “I don't have anything that I didn't like about the program. If something was not working for our business format CareSmartz360 modified our program to address the issue.“ March 14, 2025 AR Amanda R AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively.“ June 24, 2026 MB Michelle B Executive AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “At my own fault, not learning the system in depth as I am now.“ June 16, 2026 MS Marcus S CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.“ November 19, 2025 MS Melissa S owner and director of opsMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. “ November 2, 2023 ## Showing most helpful reviews Showing 1-25 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brian B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Top tier support" August 18, 2025 5.0 The platform was easy to adopt incredibly easy to use made payroll and billing very easy. I would’ve liked to see more integrations with third-party vendors. Pros The support team is the best out there. The AI features to kick off support make triage a breeze and then if you need any actual help, they’re always there to pick up the phone get on the chat. They’re not afraid of getting engaged quickly. Cons Not as many integrations as I would like. I would’ve hoped to see Moore around training. CareGiver rewards AI scheduling things of that nature. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 We chose for cost and ease of implementation. Review Source SJ Sheila J. Co-Owner Hospital & Health Care Used the software for: 6-12 months ### "Making Life Easier " March 27, 2025 4.0 Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me. Pros Having client management/scheduling and caregiver stuff all in one place has made life easier. Cons When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing CareSmartz360 Cost per client to use and that we are not charged per user. Also it seemed simple enough to use. Review Source RM Regina M. Executive Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Potential but Poor Follow Through" April 23, 2021 2.0 We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions. Pros It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts. Cons We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier. Reason for choosing CareSmartz360 We were promised the things on our Must-Have list, unfortunately none of those are features CareSmartz360 actually has yet. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Poor customer support/lacked features we needed. Review Source LH L'Shanna H. Owner Hospital & Health Care Used the software for: 1-2 years ### "Empowering Home Care Agencies with Better Technology" June 18, 2026 5.0 What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform. The system helps reduce manual work, improves operational efficiency, and supports compliance requirements. I also appreciate the responsive support team and the company's commitment to continuously enhancing the platform based on customer needs. has context menu Pros CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place. The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. Cons As a feature-rich platform, CareSmartz360 has a learning curve for new users, especially when setting up advanced workflows or state-specific compliance requirements. However, the available training resources and support team help make the onboarding process smoother, and the platform becomes much easier to navigate with regular use Review Source AS Albert S. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Very good software" September 21, 2025 5.0 The company had Great communication and customer support. They are very contactable compared to the program we currently use. Pros Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours. Cons It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing CareSmartz360 The software and dashboard were clearer and more intuitive. Review Source MS Marcus S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "CEO & Founder " November 19, 2025 5.0 Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know! Pros The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos. Cons Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive. Review Source IO Isoken O. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent software that can be customized to grow with any agency" April 18, 2026 4.0 Great software for any startup and growing agency. we started with caresmartz in 2021 without any prior experience with home care software. We have been happy with experience, the software have improved overtime. Customer service is excellent Pros Caresmartz 360 is the only software product we have used and we have been happy with it. I like the workflow and i like the interface Cons The reporting feature needs improved, especially now with AI, it shouldn't be very difficult to find relevant data that can help with decision making and overall operation of the agency Review Source JB Julie B. Director Hospital & Health Care Used the software for: 2+ years ### "Thumbs Up!!" February 24, 2026 5.0 Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into. Pros I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed. Cons There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app. Review Source MB Michelle B. Executive Assistant Hospital & Health Care Used the software for: 2+ years ### "Caresmartz 360 " June 16, 2026 4.0 Learning the system with a more hands on approach has helped me understand what the system has to offer. Pros Easy to access and move around the system. The help features are in good quality of understanding how to find or do something. Cons At my own fault, not learning the system in depth as I am now. I have a better understanding of what is can and cannot do. Review Source VR Verified Reviewer Answer phone Airlines/Aviation Used the software for: Less than 6 months ### "Positive note " February 5, 2026 5.0 Great , they value everything you have to say and they understand where everyone come from and how people feel Pros It was all about the customers. Their product was very good they value the customers and how people feel. Cons The wait was kinda long and took a while to get the product.Took awhile to get through on customer support. Review Source KW Kendall W. Owner Hospital & Health Care Used the software for: 2+ years ### "Essential for Home Care Providers" October 1, 2024 5.0 Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client needs, so after more than 2 years, we're very happy with Caresmartz360. Pros In Home Care, scheduling dozens of Caregivers to work with dozens of Clients can become a nightmare. Caresmartz360 does what we need to get the job done professionally and without errors. Cons Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too. Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 Caresmartz360 had the design and type of scheduling interface we wanted, and communication from the company was great. Price is also fare. Review Source LR Latasha R. CEO Hospital & Health Care Used the software for: 6-12 months ### "CEO of the company" December 20, 2023 5.0 My experience has been great and they company has ensured that I was happy with the process of onboarding and understanding my features. Glad that say that I picked a great company. Pros The most impressive feature about this program to me is the customer service. They are very hands on. When I have an issue I can use the chat and they respond withing minutes and follow up with me. That is very important when you are just learning the business. Cons I wish that somethings were just a little more user friendly. But, overall, there is not much to not like. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 It was the price that sold me due, the features were almost the same. Review Source SH Syed H. Agency Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding! " July 29, 2022 5.0 Quick, easy and attentive to details. Pros This is robust software, more than I can imagine. I have used other software's in the past and they don't even come close to this one. The staff is always available for you to work through the onboarding process and beyond. I love the chat option as it allows me quickly to get someone's attention instead of int he past waiting for days. Cons I wish I had anything to say the least. This is as good as it gets, outstanding model created for Home Care Business. Switched from [Axxess HomeCare](https://www.capterra.com/p/212595/Axxess-HomeCare/) Dead system I was never happy with them to start with because it was very pricy. Software was slow and complexed. No good reporting and EVV is horrible. Review Source AJ Aftica J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great software for small business " July 2, 2025 5.0 I have nothing but a great experience I truly recommend if you waiting for better there isn’t any because this software is a game changer Pros Tracking my staff time and putting staff with clients giving my staff a easy way to see their duties Cons I can’t complain because this was a good software to use for my small business which is health care so if anything I wouldn’t trade them out for no other company Review Source AO Ade O. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Caresmartz360 Review" March 6, 2025 5.0 Pros Caresmartz360 made the billing and invoice so much easier Cons Nothing at all. Caresmartz360 was fine the way it is Review Source MH Monique H. DOO Hospital & Health Care Used the software for: 2+ years ### "Carseasmartz360 review" January 21, 2025 5.0 I have been using the system for 3 years. Great onboarding team. Support is great when you have questions. Pros Ease of use. The system has an auto clock in and out for live-in caregivers. Cons No direct billing system synced with the system Review Source AG Asif G. Admistrator Hospital & Health Care Used the software for: 6-12 months ### "Great software !" February 3, 2025 5.0 Amazing. This definitely help us streamline all our activities. Pros The caresmartsz360 was very easy to use and very user friendly. Cons Nothing. This was very easy to setup and configure. Review Source FB Faynetta B. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Faynetta Burrle" September 19, 2024 5.0 Overall my experience is great. Caresmartz360 is one of the best decisions I made for my homecare agency. The training was top tier, and the system is user friendly. I highly recommend Caresmartz360 services, especially the EVV component. Pros I like that my employees can easily use the mobile App. The system is user friendly and the price was right. Cons Wait time to speak with a live agent in customer service. The chat is time consuming during a busy work day. Reason for choosing CareSmartz360 During the consult, the team seemed more friendly and knowledgeable about the product. I did not feel rushed when I had questions. The training was amazing and the price was right Review Source AM Anett M. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "pros and cons from a home care agency" February 20, 2024 5.0 Once you get past the learning curve, the system is gives you the unique ability to manage your clients and caregivers in a very structured way. We will see how the prices go up as my company grows, but, overall it is a great software to have. Pros I really like the mobile accessibility and the way it can track employees and their performance. Cons The price is a little high. You can get 10 active clients pretty fast so you will see a pretty big price increase. Also, I wanted to customize the RN assessment form to reflect my personal form but it was very difficult to add anything or to make changes. Reason for choosing CareSmartz360 Honestly the persistence of \[sensitive content hidden\] and him willing to work with a start-up company such as myself. It was months later that I actually signed up from the first time we spoke. He was always professional, very knowledgeable, and patient. Review Source MV Medina V. Marketing Director Care Manager Hospital & Health Care Used the software for: 1-2 years ### "Why we like Caresmartz360." August 6, 2024 5.0 It covers all the aspects we need in running an efficient in home care agency. And provides the ongoing educational aspect for companies like us that continue to grow and evolve. Pros Easy to learn, simple to use. Covers all the aspects we need in running an efficient in home care agency. And it also provides the ongoing educational aspect for companies like us that continue to grow and evolve. Cons I do not have any problems or concerns as of yet. Review Source RA Rufina A. Office Manager Mental Health Care Used the software for: Less than 6 months ### "CareSmartz360 User Friendly" June 14, 2023 5.0 Excellent! The App, the desktop application & support. Pros We haven't started using the billing, invoicing or payroll feature of this software, but if it is anything compared to timekeeping feature, we will probably be using it soon. The training was incredibly easy to learn and once we got started on realtime, we had minimal disruption. The Caregivers picked up right away. Cons I wanted to be able to customize certain reports, and although CareSmartz allows us to customize reports, we haven't yet master that feature. Reason for choosing CareSmartz360 Price and professionalism of the sales rep. Review Source MM Meagan M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Owner " July 24, 2023 5.0 Right from the beginning caresmartz has been great! Again it’s easy to use and the customer service has been amazing. And I like the price Pros I like that it’s very easy to use and the custom tee service that I’ve had has been very helpful! Cons There are a few things that in miss. Minor things and I can’t even be more specific about it unless I’m using the program Review Source SD Sharvanekia D. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "CareSmartz360 Review for S.A.C HOMECARE" August 14, 2023 5.0 Pros The EVV compatibility and reports areas. You can run a report for just about anything you need to compile. Cons The application does not create a file if put in manually. Reason for choosing CareSmartz360 The people were very relatable and easy to communicate and follow during the demo teaching of the system and it's functions. Review Source KN Kimberly N. Staffing Coordinator Hospital & Health Care Used the software for: 2+ years ### "CareSmartz360 BEST PROGRAM" September 28, 2023 5.0 Super amazing program to use. Pros I love how friendly user this program is. It is very easy for clients/staff to chart and also it keeps everything organized. Cons Having to make two profiles for each caregiver. Review Source AA Anita A. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Assured care" August 26, 2024 5.0 Very good. There are times when I don't understand something and they are patient and thorough in explaining how to use the various applications Pros I like the ease of clocking in and out for all staff, the support I get if I have questions on using Caresmartz for documentation of clients and reports, and the ease of contacting Caresmartz when I need their help. Also, their patience. Cons Sometimes when sent a password it has expired immediately. Reason for choosing CareSmartz360 My boss chose CareSmartz360 Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.