--- title: "CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CareSmartz360 the right Home Care solution for you? Explore 191 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233554/CareSmartz360/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-07" --- CareSmartz360 4.8 (191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 7th, 2026 # Reviews of CareSmartz360 Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews LH L'Shanna H OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place.“ June 18, 2026 AS Albert S AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It did not fit our unique scheduling requirements. “ September 21, 2025 AR Amanda R AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively.“ June 24, 2026 SK Sarah K OwnerIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “I don't have anything that I didn't like about the program. If something was not working for our business format CareSmartz360 modified our program to address the issue.“ March 14, 2025 MS Marcus S CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.“ November 19, 2025 MB Michelle B Executive AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “At my own fault, not learning the system in depth as I am now.“ June 16, 2026 DA Damilola A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training.“ September 5, 2025 MS Melissa S owner and director of opsMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. “ November 2, 2023 ## Showing most helpful reviews Showing 1-25 of 191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brian B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Top tier support" August 18, 2025 5.0 The platform was easy to adopt incredibly easy to use made payroll and billing very easy. I would’ve liked to see more integrations with third-party vendors. Pros The support team is the best out there. The AI features to kick off support make triage a breeze and then if you need any actual help, they’re always there to pick up the phone get on the chat. They’re not afraid of getting engaged quickly. Cons Not as many integrations as I would like. I would’ve hoped to see Moore around training. CareGiver rewards AI scheduling things of that nature. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 We chose for cost and ease of implementation. Review Source SJ Sheila J. Co-Owner Hospital & Health Care Used the software for: 6-12 months ### "Making Life Easier " March 27, 2025 4.0 Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me. Pros Having client management/scheduling and caregiver stuff all in one place has made life easier. Cons When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing CareSmartz360 Cost per client to use and that we are not charged per user. Also it seemed simple enough to use. Review Source RM Regina M. Executive Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Potential but Poor Follow Through" April 23, 2021 2.0 We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions. Pros It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts. Cons We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier. Reason for choosing CareSmartz360 We were promised the things on our Must-Have list, unfortunately none of those are features CareSmartz360 actually has yet. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Poor customer support/lacked features we needed. Review Source LH L'Shanna H. Owner Hospital & Health Care Used the software for: 1-2 years ### "Empowering Home Care Agencies with Better Technology" June 18, 2026 5.0 What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform. The system helps reduce manual work, improves operational efficiency, and supports compliance requirements. I also appreciate the responsive support team and the company's commitment to continuously enhancing the platform based on customer needs. has context menu Pros CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place. The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. Cons As a feature-rich platform, CareSmartz360 has a learning curve for new users, especially when setting up advanced workflows or state-specific compliance requirements. However, the available training resources and support team help make the onboarding process smoother, and the platform becomes much easier to navigate with regular use Review Source AS Albert S. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Very good software" September 21, 2025 5.0 The company had Great communication and customer support. They are very contactable compared to the program we currently use. Pros Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours. Cons It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing CareSmartz360 The software and dashboard were clearer and more intuitive. Review Source MS Marcus S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "CEO & Founder " November 19, 2025 5.0 Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know! Pros The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos. Cons Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive. Review Source KM Kim M. Owner Hospital & Health Care Used the software for: 1-2 years ### "CareSmartz 360 review" July 13, 2026 4.0 Over all It has been ok. There have been alot of learning curves. The specialist team like \[sensitive content hidden\] really come in handy. Pros The updated system is what attracted me. The onboarding was also very thorough. The customer service is excellent as well. Cons It has a lot of learning curves. Some features do not integrate well with other systems. It's not simple to down load the 835 to update your systems as well. Review Source MB Michelle B. Executive Assistant Hospital & Health Care Used the software for: 2+ years ### "Caresmartz 360 " June 16, 2026 4.0 Learning the system with a more hands on approach has helped me understand what the system has to offer. Pros Easy to access and move around the system. The help features are in good quality of understanding how to find or do something. Cons At my own fault, not learning the system in depth as I am now. I have a better understanding of what is can and cannot do. Review Source NS NANA S. Chief Operations Officer Hospital & Health Care Used the software for: 6-12 months ### "Chief Operations Officer" July 16, 2026 5.0 great experience - extremely happy customer. \[sensitive content hidden\] are my favorite guys. They are always will schedule a call to discuss whatever Pros great software and professionals delivering top notch solution driven service. Anytime you call or email about anything these folks are happy and willing get to work Cons I have not come across anything I don't like about caresmarts team. Always available to respond and act. Review Source VR Verified Reviewer Answer phone Airlines/Aviation Used the software for: Less than 6 months ### "Positive note " February 5, 2026 5.0 Great , they value everything you have to say and they understand where everyone come from and how people feel Pros It was all about the customers. Their product was very good they value the customers and how people feel. Cons The wait was kinda long and took a while to get the product.Took awhile to get through on customer support. Review Source KW Kendall W. Owner Hospital & Health Care Used the software for: 2+ years ### "Essential for Home Care Providers" October 1, 2024 5.0 Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client needs, so after more than 2 years, we're very happy with Caresmartz360. Pros In Home Care, scheduling dozens of Caregivers to work with dozens of Clients can become a nightmare. Caresmartz360 does what we need to get the job done professionally and without errors. Cons Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too. Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 Caresmartz360 had the design and type of scheduling interface we wanted, and communication from the company was great. Price is also fare. Review Source AA Adriana A. Agency Administrator Hospital & Health Care Used the software for: Less than 6 months ### "CareSmartz360 is appreciated " February 14, 2024 5.0 Our over all experience with Caresmartz360 was great and could not be happier with the system, we know if we have any questions we are able to reach out and get the help we need! Pros One of the most important things we like about CareSmartz360 was the individualized training program, we are grateful we did receive the scheduled training and we were able to ask questions after every training session. Cons So far we have no dislikes or complaints. Alternatives considered [AxisCare Home Care Software](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 We chose CareSmartz360 because of the support and the great follow up. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) We had to pay extra is we needed any more training and the support was not there. Review Source SK Sarah K. Owner Individual & Family Services Used the software for: 1-2 years ### "CareSmartz360 review" March 14, 2025 5.0 Our overall experience with CareSmartz360 was excellent. We were provided with training and help support throughout. The program also includes all the bells and whistles someone could need. It is a superb product. Pros CareSmartz360 has the best support team. There is online help which is very fast and responsive. There is phone help which is exactly the same. They are always there to assist you with any questions. Cons I don't have anything that I didn't like about the program. If something was not working for our business format CareSmartz360 modified our program to address the issue. Review Source AJ Aftica J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great software for small business " July 2, 2025 5.0 I have nothing but a great experience I truly recommend if you waiting for better there isn’t any because this software is a game changer Pros Tracking my staff time and putting staff with clients giving my staff a easy way to see their duties Cons I can’t complain because this was a good software to use for my small business which is health care so if anything I wouldn’t trade them out for no other company Review Source AO Ade O. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Caresmartz360 Review" March 6, 2025 5.0 Pros Caresmartz360 made the billing and invoice so much easier Cons Nothing at all. Caresmartz360 was fine the way it is Review Source DF DannyRay F. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Administrator" December 20, 2024 5.0 CareSmart 360 has been a great asset, streamlining scheduling, billing, and care plans. Its user-friendly design, GPS tracking, and excellent support make managing our agency efficient. While there’s a learning curve, the overall experience has been positive and transformative for our operations. Pros Tools for scheduling, care plans, billing, payroll, and client management streamline operations, reducing administrative burde Cons The software may be expensive for smaller agencies, especially when factoring in training and support costs. Review Source JM John M. Administartor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great support for a new Home Care business" December 23, 2024 5.0 Good overall experience and great support for a new business Pros Integration with Paychex and Quick Books Online. Cons Maybe some more customizable form options streamline onboarding a bit. Review Source NH Nancy H. payroll manager Staffing and Recruiting Used the software for: 2+ years ### "Caresmartz Review" August 7, 2023 5.0 Caresmartz360 has helped our business run smoothly. We are currently in the process of switching payroll providers and they have worked closely with us and the new provider to ensure a smooth transition. They put great effort into ensuring our satisfaction. Pros The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer service. Any time I have a question or am having an issue, someone responds immediately and looks into the issue. They keep me updated with the status. They will create new reports if there is a more specific one that I need. An employee will zoom with me if necessary to ensure I am getting the information I need. Cons I have never had an issue that hasn't been fixed to my satisfaction. Review Source RA Rufina A. Office Manager Mental Health Care Used the software for: Less than 6 months ### "CareSmartz360 User Friendly" June 14, 2023 5.0 Excellent! The App, the desktop application & support. Pros We haven't started using the billing, invoicing or payroll feature of this software, but if it is anything compared to timekeeping feature, we will probably be using it soon. The training was incredibly easy to learn and once we got started on realtime, we had minimal disruption. The Caregivers picked up right away. Cons I wanted to be able to customize certain reports, and although CareSmartz allows us to customize reports, we haven't yet master that feature. Reason for choosing CareSmartz360 Price and professionalism of the sales rep. Review Source MM Meagan M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Owner " July 24, 2023 5.0 Right from the beginning caresmartz has been great! Again it’s easy to use and the customer service has been amazing. And I like the price Pros I like that it’s very easy to use and the custom tee service that I’ve had has been very helpful! Cons There are a few things that in miss. Minor things and I can’t even be more specific about it unless I’m using the program Review Source LS Lori S. Owner/President Hospital & Health Care Used the software for: Less than 6 months ### "We are new customers but are happy so far" September 15, 2021 5.0 CareSmartz360 makes billing and invoicing much faster and easier since it integrates with Quickbooks online. It also has made payroll run smoother and faster. Pros We recently switched from Wellsky/ADL for Home Care to CareSmartz360. We find this software not only MUCH more inclusive with features and options, but customer service is always available with a chat box every time you log in, 24/7. We are still learning, but are finding it to make our daily operations run smoother and more efficiently. Cons Training was good, but a little short in the meetings. There is a pretty steep learning curve at first but this goes for any new software system. Reason for choosing CareSmartz360 See my remarks above. Review Source LH Leilani H. Administrative Secretary Health, Wellness and Fitness Used the software for: 2+ years ### "Opinion about Caresmartz" February 13, 2024 5.0 Good experience. Easy learning. I would recommend this product if anyone needed software. Pros I like the easiness of the software. I like that I rarely have to call or email for help. Cons I don't like that the caregivers aren't able to clock sometimes. Review Source AR Angela R. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "Caresmartz Software Review" March 8, 2023 5.0 My overall experience has been great, and the team has been amazing, trying to add features that we need. Pros The ease of being able to update assessments, pulling invoice for billing. Cons I would love to be able to have one profile for each caregiver for every office, as opposed to having to make a caregiver profile for each office. Review Source MB Maria B. Administrative Assistant Medical Practice Used the software for: 6-12 months ### "Review" September 20, 2023 5.0 Very user friendly platform for both office staff and field workers Pros Being able to run compliance reports for our caregivers Cons Being able to run a report for private pay clients to see if their care notes are missing Review Source SB Suz B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I am a very satisfied customer " September 30, 2024 5.0 User Friendly, convenient, and customer support is easy to reach. Pros Customer Support is easy to contact and return calls promptly Cons Not being able to make changes using aphone. I don't alway have my computer with me when changes need to be made. Alternatives considered [Electronic Invoicing](https://www.capterra.com/p/218701/Electronic-Invoicing/) Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) Very poor customer support if any at all. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.