# Salesforce Einstein Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Salesforce Einstein Software - reviews, pricing plans, popular comparisons to other Predictive Analytics products and more. Source: https://www.capterra.com/p/233618/Salesforce-Einstein/reviews --- # Salesforce Einstein Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salesforce Einstein ## What is Salesforce Einstein? Salesforce Einstein is an artificial intelligence platform from Salesforce that helps companies deliver personalized customer experiences, boost productivity, and innovate without coding. The website provides an overview of Einstein's AI capabilities across sales, service, marketing, commerce, and analytics products to guide sellers, boost agent productivity, grow customer relationships and revenue, recommend products, and automate analytics. ## What is Salesforce Einstein used for? [Predictive Analytics](https://www.capterra.com/predictive-analytics-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Einstein?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Einstein) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Einstein 4.0 (3) VS. [4.5 (387)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting Price Contact vendor Starting Price $1851 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.2 (2,090) Value For Money 4.0 (1) Value For Money 4.2 (1,486) Customer Service 4.0 (1) Customer Service 4.2 (1,370) ## Salesforce Einstein alternatives [MATLAB](https://www.capterra.com/p/125813/MATLAB/) [4.6 (2,090)](https://www.capterra.com/p/125813/MATLAB/reviews/) Starting price $203.63 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/125813/MATLAB/) [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) [4.6 (1,869)](https://www.capterra.com/p/176586/Power-BI/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176586/Power-BI/) [SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/) [4.4 (119)](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/) Highest Rated [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,348)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) [View all alternatives](https://www.capterra.com/p/233618/Salesforce-Einstein/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Machine Learning 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Predictive Analytics 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Chatbot 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Data Visualization 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Natural Language Processing 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Salesforce Einstein 9 features Software program that continuously adjusts its behavior based on observed data AI-based platform which conducts a conversation via auditory or textual methods AI method of discovering or extracting data patterns from larger volumes of data Graphical representation of data Use AI to generate content in the form of text, images, videos, etc. Enable businesses to implement machine learning algorithms on business data such as sales and revenue Process and analyze human language in text or audio form Predict future data based on historical data sets Receive data and information in real time Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 4.0 (1) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 3 reviews Filter by rating 5(0) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SM Stefan M. Senior Account Executive Information Technology and Services ### "Powerful Analitical tool extention to SalesForce" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 5, 2023 Pros Einstein is intuitive and use to use. It is very easy to install. For the Users it is a question of few cllicks to make it work. For existing SalesForce CRM users it is very fast and easy to extend. I m using the Sales platform that helps us evaluate the business opportunities from CRM based on all customer interactions through the various communication channels (Teams meetings, Outlook mails etc) Cons Although the AI is very powerful the outcomes must be treated with causion as it takes time for the algoritm to learn, but also users write in different languages, use slang etc that can be misinterpreted by the system.Some of the functions in the menu might be difficult to understand for non Sales Force users. Generating reports require deeper knowledge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Isaiah A. IT Solutions Specialist Non-Profit Organization Management ### "Nice to have as an option, but lacking. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 11, 2023 I was able to create an okay bot with Einstein for my users, but it could've been a lot better. Pros The interface for creating and maintaining an Einstein bot is nice and easy to use. A lot of the basic functions are straight-forward and not hard to integrate. I like the reliability of the chatbot and how quick it would update when changes were made. Responses were fast as well. Cons Natural Language Processing (Intent) never worked for me. I entered the right amount and Utterances, but I could not get the bot to intelligently understand free text. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tim W. IT-Consultant Information Technology and Services ### "Data analysis directly in the CRM system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 17, 2022 Under Einstein Salesforce summarizes various additional programs for data analysis in Salesforce (e.g. Sales Cloud). My review mainly refers to the data analysis functionalities provided in Tableau CRM (formerly Einstein Analytics). Pros The biggest advantage is obvious: Tableau CRM is directly integrated into Salesforce, so data integration is very easy. With the so-called Recipies, simple data preparation can be performed in a goal-oriented way, even by non-IT employees. The result visualization in Lenses and Dashboards works well. I would describe the selection of machine learning algorithms through Einstein Discovery (integrated in Tableau CRM) as below average. There is no extendibility. Nevertheless, the algorithms are sufficient for most use cases. Cons For comprehensive requirements, one quickly reaches the limits of the functional scope and has to implement workarounds. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)