# IBM Blueworks Live Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IBM Blueworks Live Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more. Source: https://www.capterra.com/p/233619/IBM-Blueworks-Live --- # IBM Blueworks Live Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IBM Blueworks Live ## What is IBM Blueworks Live? IBM Blueworks Live is a cloud-based platform that transforms the way teams build and refine business processes. It offers a unique, collaborative environment that bridges the gap between process mapping and actionable insights. With an intuitive, web-based interface, IBM Blueworks Live empowers teams to document, analyze and streamline processes with unprecedented ease and efficiency, with no downloads necessary. It's designed for dynamic collaboration, enabling stakeholders to connect, share insights and drive improvements in real-time, from anywhere. ## What is IBM Blueworks Live used for? [Business Process Management](https://www.capterra.com/business-process-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $53 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IBM Blueworks Live?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ibm.com&name=IBM Blueworks Live) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IBM Blueworks Live 4.5 (12) VS. [4.4 (80)](https://www.capterra.com/p/181735/BIC-Platform/reviews/) Starting Price $53 Per User, Per Month Starting Price $125 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (12) Ease Of Use 4.3 (80) Value For Money 4.0 (11) Value For Money 4.2 (70) Customer Service 3.9 (12) Customer Service 4.4 (75) ## IBM Blueworks Live alternatives [4.4 (15,358)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (2,254)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (13,565)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,049)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130182/Zapier/) [View all alternatives](https://www.capterra.com/p/233619/IBM-Blueworks-Live/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 4.7 (6) 133.33% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications User Management 4.3 (6) 150.00% of 6 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Business Process Automation 5.0 (5) 140.00% of 5 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Templates 3.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is Access Controls/Permissions 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Storage 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system IBM Blueworks Live 42 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Create, design and modify the flow and processes of tasks in a project Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Create, manage and track all task activities and progression Track the status and progress of tasks Sample files or documents that could be customized as needed or used as is Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.0 (11) Free Trial Public $53.00 Per User,Per Month Value for money 4.0 (11) 4.0 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (12) 3.9 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 12 reviews Filter by rating 5(7) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AD Anthony D. CTO Information Technology and Services ### "Simplicity with Power" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 11, 2024 I love Blueworks Live as a VERY straightforward tool to use with customers trying to document processes. It saves time, money, and frustration. I have used a bit of process knowledge with this tool to show value leagues above what is provided by just implementing other process improvement approaches. It supports SIPOC and all data needed to drive Lean Six Sigma analysis. I feel the tool is a simple way to drive process improvements across any industry vertical and any size of company. Pros User Interface - Forces Basic BPMN standards - Linked and embedded subprocess functionality is leagues above any other tool - Login is simple, controls are robust - Discovery map is great for quick documentation - Once you are trained on the little layout things, the process maps are pretty easy to work with Collaboration is superb - Permission controls are great for small teams - Different levels of membership is nice Beyond Documentation - Analysis functionality is excellent - Export to Word is really NICE - Did I say analysis feature is awesome yet? - Versioning is superb - You create versions easy and can switch back and forth on a whim. Cons \- Exports outside of Word are almost useless - Transferring from tenant to another tenant is not easy without losing your information - Viewer licenses cost a lot since you have to buy a large amount at a minimum with virtually no permissions - Playback feature is nice, but confusing to setup - I am still not sure why running a process is part of this offering, very misleading Switched from [Visio](https://www.capterra.com/p/201133/Visio/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Separation of duty between analysts and consistency in how diagrams are managed. Alternatives considered [Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/) [ProcessMaker](https://www.capterra.com/p/118311/ProcessMaker-BPM-Software/) [SS&C Blue Prism](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/) [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) [Camunda](https://www.capterra.com/p/145407/Camunda-BPM/) Reasons for choosing IBM Blueworks Live Nothing has come close over the years. Pega has a great process modeler built into their suite, but for just modeling this is the best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ James J. Director, RTR Packaging and Containers ### "Good tool for workflowing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 10, 2024 Overall, good experience with the tool. It makes it easy to workflow a process Pros Easy to create a workflow and simple to edit a workflow once created. Only minimal issues noted in cons. Cons Hard to move boxes where you look like to position them sometimes Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Easier to use and share the end product with other users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Hope M. AEMS Airlines/Aviation ### "AEMS Full-scale " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 10, 2024 Guides me to follw the processes and plan my exercises and follow the procedure . Pros Guidance on how to do my work and plan accordingly to procedures and intiate meetings . Cons Doesn't have feature that remind you to view processes on the procedures as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Elis Regina J. Senior Finance Account Retail ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2024 I like the experience of reading and finding in the platform. I think we can navigate in a easy way inside the tool. Pros We can find the tools very easy and the layout is very friendly Cons I think the structure of the tools could be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DV Daniel V. Process management Hospitality ### "Very useful for starting your organization in process modeling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 9, 2024 I find it a very effective tool for modeling and monitoring processes. I understand that it is part of a larger suite that meets more needs, but as a starting point for an organization that is beginning to model and control processes, I find it very effective. Pros The integration of artifacts, and the ease of creating workflows. Cons which does not allow generating any other type of model, for example, a network (systems) model or a model based on the key users of the processes. Switched from [ARIS](https://www.capterra.com/p/212659/ARIS/) because i switched job. in this new company does not have the same resources. Alternatives considered [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/) [ARIS](https://www.capterra.com/p/212659/ARIS/) [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Reasons for choosing IBM Blueworks Live the price i lower compared to others also as an initial exercise for BPM is enough Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kristin M. Business Intelligence Process Specialist Non-Profit Organization Management ### "Great Mapping Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2024 Overall, I have had a great experience working in IBM's Blueworks Live product. Pros Ease of use and how it will auto create a document for you as you work through your process map Cons Entering in Details takes a bit of time. Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) This makes more sense and takes a lot less time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Miranda D. Fraud Solutions Strategist Banking ### "Blueworks Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 9, 2024 Pros the easy process flow and the multiple swim lanes and milestones Cons its not very user friendly when looking for instructions to do certain things Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Daphine M. Data Analyst Pharmaceuticals ### "Daphine's review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2024 I haven't had too many issues with Blueworks Live. Overall it's been good. Pros The step by step directions it provides makes it easy to follow. Cons In my opinion, the swim lanes could be better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Stephanie R. Senior Manager Financial Services ### "Great tool - improve support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 October 9, 2024 It does a great job for what it's supposed to do, but like I said before - support needs work as well as ease to get users into the system Pros The ability to customize the workflows and export in meaningful ways Cons Setting up users is SO difficult... and support isn't great. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reasons for choosing IBM Blueworks Live Visio is much more difficult to use, and not dynamic. Also, BWL is secure, and you can easily work with the details in each step, attach items, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Bharat k. Senior Consultant Information Technology and Services ### "IBM Blueworks tool user experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 9, 2024 Overall experience was good. I have been using this tool to document client process maps, conduct business process redesign, etc. we love it and our clients like it too! Pros The tool is intuitive, easy to use. I really liked those additional options wherein we can document change impact, SLA's , KPI's, etc. It acts like a one stop solution for all our documentation needs Cons Comments get lost when we copy a process, UI needs improvement, Text size doesn't get adjusted automatically Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reasons for choosing IBM Blueworks Live IBM Blueworks has got better features compared to the rest Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233619/IBM-Blueworks-Live/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Visio vs IBM Blueworks Live](https://www.capterra.com/compare/201133-233619/Visio-vs-IBM-Blueworks-Live)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)