# IBM Blueworks Live Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is IBM Blueworks Live the right Business Process Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/233619/IBM-Blueworks-Live/reviews

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IBM Blueworks Live

4.5 (12)

[View alternatives](https://www.capterra.com/p/233619/IBM-Blueworks-Live/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of IBM Blueworks Live

Ease of use

4.4

Customer Service

3.9

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AD

Anthony D.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Simplicity with Power"

October 11, 2024

5.0

I love Blueworks Live as a VERY straightforward tool to use with customers trying to document processes. It saves time, money, and frustration. I have used a bit of process knowledge with this tool to show value leagues above what is provided by just implementing other process improvement approaches. It supports SIPOC and all data needed to drive Lean Six Sigma analysis. I feel the tool is a simple way to drive process improvements across any industry vertical and any size of company.

Pros

User Interface - Forces Basic BPMN standards - Linked and embedded subprocess functionality is leagues above any other tool - Login is simple, controls are robust - Discovery map is great for quick documentation - Once you are trained on the little layout things, the process maps are pretty easy to work with Collaboration is superb - Permission controls are great for small teams - Different levels of membership is nice Beyond Documentation - Analysis functionality is excellent - Export to Word is really NICE - Did I say analysis feature is awesome yet? - Versioning is superb - You create versions easy and can switch back and forth on a whim.

Cons

\- Exports outside of Word are almost useless - Transferring from tenant to another tenant is not easy without losing your information - Viewer licenses cost a lot since you have to buy a large amount at a minimum with virtually no permissions - Playback feature is nice, but confusing to setup - I am still not sure why running a process is part of this offering, very misleading

Alternatives considered

[Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/)[ProcessMaker](https://www.capterra.com/p/118311/ProcessMaker-BPM-Software/)[SS&C Blue Prism](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/)[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[Camunda](https://www.capterra.com/p/145407/Camunda-BPM/)

Reason for choosing IBM Blueworks Live

Nothing has come close over the years. Pega has a great process modeler built into their suite, but for just modeling this is the best.

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Separation of duty between analysts and consistency in how diagrams are managed.

Review Source

DV

Daniel V.  
Process management  
Hospitality  
Used the software for: I used a free trial

### "Very useful for starting your organization in process modeling"

October 9, 2024

5.0

I find it a very effective tool for modeling and monitoring processes. I understand that it is part of a larger suite that meets more needs, but as a starting point for an organization that is beginning to model and control processes, I find it very effective.

Pros

The integration of artifacts, and the ease of creating workflows.

Cons

which does not allow generating any other type of model, for example, a network (systems) model or a model based on the key users of the processes.

Alternatives considered

[Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[ARIS](https://www.capterra.com/p/212659/ARIS/)[SAP Signavio](https://www.capterra.com/p/137139/Signavio/)

Reason for choosing IBM Blueworks Live

the price i lower compared to others also as an initial exercise for BPM is enough

Switched from

[ARIS](https://www.capterra.com/p/212659/ARIS/)

because i switched job. in this new company does not have the same resources.

Review Source

BK

Bharat K.  
Senior Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "IBM Blueworks tool user experience"

October 9, 2024

3.0

Overall experience was good. I have been using this tool to document client process maps, conduct business process redesign, etc. we love it and our clients like it too!

Pros

The tool is intuitive, easy to use. I really liked those additional options wherein we can document change impact, SLA's , KPI's, etc. It acts like a one stop solution for all our documentation needs

Cons

Comments get lost when we copy a process, UI needs improvement, Text size doesn't get adjusted automatically

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reason for choosing IBM Blueworks Live

IBM Blueworks has got better features compared to the rest

Review Source

JJ

James J.  
Director, RTR  
Packaging and Containers  
Used the software for: 6-12 months

### "Good tool for workflowing"

October 10, 2024

5.0

Overall, good experience with the tool. It makes it easy to workflow a process

Pros

Easy to create a workflow and simple to edit a workflow once created. Only minimal issues noted in cons.

Cons

Hard to move boxes where you look like to position them sometimes

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Easier to use and share the end product with other users

Review Source

KM

Kristin M.  
Business Intelligence Process Specialist  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Mapping Tool"

October 9, 2024

5.0

Overall, I have had a great experience working in IBM's Blueworks Live product.

Pros

Ease of use and how it will auto create a document for you as you work through your process map

Cons

Entering in Details takes a bit of time.

Switched from

[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

This makes more sense and takes a lot less time

Review Source

SR

Stephanie R.  
Senior Manager  
Financial Services  
Used the software for: 1-2 years

### "Great tool - improve support"

October 9, 2024

4.0

It does a great job for what it's supposed to do, but like I said before - support needs work as well as ease to get users into the system

Pros

The ability to customize the workflows and export in meaningful ways

Cons

Setting up users is SO difficult... and support isn't great.

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reason for choosing IBM Blueworks Live

Visio is much more difficult to use, and not dynamic. Also, BWL is secure, and you can easily work with the details in each step, attach items, etc.

Review Source

PKN

Pavan Kumar N.  
Senior Consulting  
Banking  
Used the software for: 2+ years

### "Amazing processing mapping tool for all type of skillset"

October 9, 2024

5.0

It is fantastic tool for all. Easy to learn.

Pros

Easy to use Makes process mapping fluid Easy to Learn

Cons

Rearranging the process steps is slightly cumbersome

Review Source

ERJ

Elis Regina J.  
Senior Finance Account  
Retail  
Used the software for: 6-12 months

### "Good experience"

October 9, 2024

5.0

I like the experience of reading and finding in the platform. I think we can navigate in a easy way inside the tool.

Pros

We can find the tools very easy and the layout is very friendly

Cons

I think the structure of the tools could be better

Review Source

DM

Daphine M.  
Data Analyst  
Pharmaceuticals  
Used the software for: 6-12 months

### "Daphine's review"

October 9, 2024

5.0

I haven't had too many issues with Blueworks Live. Overall it's been good.

Pros

The step by step directions it provides makes it easy to follow.

Cons

In my opinion, the swim lanes could be better.

Review Source

SE

Shirley E.  
Business Apps Analyst  
Banking  
Used the software for: 6-12 months

### "Bluework Review"

October 9, 2024

4.0

I really love this, to keeps the presentation of the workflow cleaner and organized.

Pros

It has the tutorial aids in the application that is helpful for new user, and makes it more user friendly;

Cons

I guess the only thing I would say is that it would be helpful to have more guides on the site to help new users. Some users do not want to watch a video and if there is a guide I may be struggling with finding it.

Review Source

HM

Hope M.  
AEMS  
Airlines/Aviation  
Used the software for: 1-2 years

### "AEMS Full-scale "

October 10, 2024

4.0

Guides me to follw the processes and plan my exercises and follow the procedure .

Pros

Guidance on how to do my work and plan accordingly to procedures and intiate meetings .

Cons

Doesn't have feature that remind you to view processes on the procedures as well.

Review Source

MD

Miranda D.  
Fraud Solutions Strategist  
Banking  
Used the software for: Less than 6 months

### "Blueworks Review"

October 9, 2024

4.0

Pros

the easy process flow and the multiple swim lanes and milestones

Cons

its not very user friendly when looking for instructions to do certain things

Review Source

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