# IBM Blueworks Live Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IBM Blueworks Live the right Business Process Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233619/IBM-Blueworks-Live/reviews --- IBM Blueworks Live 4.5 (12) [View alternatives](https://www.capterra.com/p/233619/IBM-Blueworks-Live/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IBM Blueworks Live Ease of use 4.4 Customer Service 3.9 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Anthony D. CTO Information Technology and Services Used the software for: 2+ years ### "Simplicity with Power" October 11, 2024 5.0 I love Blueworks Live as a VERY straightforward tool to use with customers trying to document processes. It saves time, money, and frustration. I have used a bit of process knowledge with this tool to show value leagues above what is provided by just implementing other process improvement approaches. It supports SIPOC and all data needed to drive Lean Six Sigma analysis. I feel the tool is a simple way to drive process improvements across any industry vertical and any size of company. Pros User Interface - Forces Basic BPMN standards - Linked and embedded subprocess functionality is leagues above any other tool - Login is simple, controls are robust - Discovery map is great for quick documentation - Once you are trained on the little layout things, the process maps are pretty easy to work with Collaboration is superb - Permission controls are great for small teams - Different levels of membership is nice Beyond Documentation - Analysis functionality is excellent - Export to Word is really NICE - Did I say analysis feature is awesome yet? - Versioning is superb - You create versions easy and can switch back and forth on a whim. Cons \- Exports outside of Word are almost useless - Transferring from tenant to another tenant is not easy without losing your information - Viewer licenses cost a lot since you have to buy a large amount at a minimum with virtually no permissions - Playback feature is nice, but confusing to setup - I am still not sure why running a process is part of this offering, very misleading Alternatives considered [Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/)[ProcessMaker](https://www.capterra.com/p/118311/ProcessMaker-BPM-Software/)[SS&C Blue Prism](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/)[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[Camunda](https://www.capterra.com/p/145407/Camunda-BPM/) Reason for choosing IBM Blueworks Live Nothing has come close over the years. Pega has a great process modeler built into their suite, but for just modeling this is the best. Switched from [Visio](https://www.capterra.com/p/201133/Visio/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Separation of duty between analysts and consistency in how diagrams are managed. Review Source DV Daniel V. Process management Hospitality Used the software for: I used a free trial ### "Very useful for starting your organization in process modeling" October 9, 2024 5.0 I find it a very effective tool for modeling and monitoring processes. I understand that it is part of a larger suite that meets more needs, but as a starting point for an organization that is beginning to model and control processes, I find it very effective. Pros The integration of artifacts, and the ease of creating workflows. Cons which does not allow generating any other type of model, for example, a network (systems) model or a model based on the key users of the processes. Alternatives considered [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[ARIS](https://www.capterra.com/p/212659/ARIS/)[SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Reason for choosing IBM Blueworks Live the price i lower compared to others also as an initial exercise for BPM is enough Switched from [ARIS](https://www.capterra.com/p/212659/ARIS/) because i switched job. in this new company does not have the same resources. Review Source BK Bharat K. Senior Consultant Information Technology and Services Used the software for: 1-2 years ### "IBM Blueworks tool user experience" October 9, 2024 3.0 Overall experience was good. I have been using this tool to document client process maps, conduct business process redesign, etc. we love it and our clients like it too! Pros The tool is intuitive, easy to use. I really liked those additional options wherein we can document change impact, SLA's , KPI's, etc. It acts like a one stop solution for all our documentation needs Cons Comments get lost when we copy a process, UI needs improvement, Text size doesn't get adjusted automatically Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing IBM Blueworks Live IBM Blueworks has got better features compared to the rest Review Source JJ James J. Director, RTR Packaging and Containers Used the software for: 6-12 months ### "Good tool for workflowing" October 10, 2024 5.0 Overall, good experience with the tool. It makes it easy to workflow a process Pros Easy to create a workflow and simple to edit a workflow once created. Only minimal issues noted in cons. Cons Hard to move boxes where you look like to position them sometimes Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Easier to use and share the end product with other users Review Source KM Kristin M. Business Intelligence Process Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Great Mapping Tool" October 9, 2024 5.0 Overall, I have had a great experience working in IBM's Blueworks Live product. Pros Ease of use and how it will auto create a document for you as you work through your process map Cons Entering in Details takes a bit of time. Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) This makes more sense and takes a lot less time Review Source SR Stephanie R. Senior Manager Financial Services Used the software for: 1-2 years ### "Great tool - improve support" October 9, 2024 4.0 It does a great job for what it's supposed to do, but like I said before - support needs work as well as ease to get users into the system Pros The ability to customize the workflows and export in meaningful ways Cons Setting up users is SO difficult... and support isn't great. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing IBM Blueworks Live Visio is much more difficult to use, and not dynamic. Also, BWL is secure, and you can easily work with the details in each step, attach items, etc. Review Source PKN Pavan Kumar N. Senior Consulting Banking Used the software for: 2+ years ### "Amazing processing mapping tool for all type of skillset" October 9, 2024 5.0 It is fantastic tool for all. Easy to learn. Pros Easy to use Makes process mapping fluid Easy to Learn Cons Rearranging the process steps is slightly cumbersome Review Source DM Daphine M. Data Analyst Pharmaceuticals Used the software for: 6-12 months ### "Daphine's review" October 9, 2024 5.0 I haven't had too many issues with Blueworks Live. Overall it's been good. Pros The step by step directions it provides makes it easy to follow. Cons In my opinion, the swim lanes could be better. Review Source ERJ Elis Regina J. Senior Finance Account Retail Used the software for: 6-12 months ### "Good experience" October 9, 2024 5.0 I like the experience of reading and finding in the platform. I think we can navigate in a easy way inside the tool. Pros We can find the tools very easy and the layout is very friendly Cons I think the structure of the tools could be better Review Source SE Shirley E. Business Apps Analyst Banking Used the software for: 6-12 months ### "Bluework Review" October 9, 2024 4.0 I really love this, to keeps the presentation of the workflow cleaner and organized. Pros It has the tutorial aids in the application that is helpful for new user, and makes it more user friendly; Cons I guess the only thing I would say is that it would be helpful to have more guides on the site to help new users. Some users do not want to watch a video and if there is a guide I may be struggling with finding it. Review Source HM Hope M. AEMS Airlines/Aviation Used the software for: 1-2 years ### "AEMS Full-scale " October 10, 2024 4.0 Guides me to follw the processes and plan my exercises and follow the procedure . Pros Guidance on how to do my work and plan accordingly to procedures and intiate meetings . Cons Doesn't have feature that remind you to view processes on the procedures as well. Review Source MD Miranda D. Fraud Solutions Strategist Banking Used the software for: Less than 6 months ### "Blueworks Review" October 9, 2024 4.0 Pros the easy process flow and the multiple swim lanes and milestones Cons its not very user friendly when looking for instructions to do certain things Review Source Similar Products Featured ## Related categories [Business Process Management](https://www.capterra.com/business-process-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.