--- title: "LOFT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LOFT Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/233623/LOFT/" page_type: "product" language: "en" --- # LOFT Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LOFT ## What is LOFT? LOFT enhances the resident experience for apartment communities by streamlining tasks like leasing, moving, rent payments, and community engagement into one app. Key features include an all-in-one app for managing the rental journey, reducing the need for multiple apps. It offers smart checklists and integrations to simplify the move-in process, including utilities setup and parking reservations. Residents have flexible payment options, including credit/debit cards, bank accounts, and the LOFT Flex program, along with financial tools to help build credit. ## What is LOFT used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LOFT?[Manage this product listing](https://www.g2.com/products/realpage-loft/claim_requests/new?auto=true) ## LOFT Overview Updated August 2026 AI summary LOFT serves businesses of all sizes seeking customer loyalty solutions, with a focus on property management and residential housing providers. It offers client and member portals, transaction history, gamification elements, and third-party integrations, accessible via web and mobile platforms. LOFT supports account access, communication, and self-service tasks for organizations aiming to improve resident engagement and operational efficiency. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LOFT 3.5 (2) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.6 (1,623) Value For Money 3.0 (2) Value For Money 4.6 (1,549) Customer Service 3.5 (2) Customer Service 4.7 (1,591) ## LOFT alternatives [4.7 (726)](https://www.capterra.com/p/146693/PayHOA/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about LOFT Overview ### What company size and specific industries is LOFT built for? LOFT is designed for property management teams and residential housing providers of all sizes that need a resident portal and mobile app for self-service tasks. It fits organizations in apartments, multifamily housing, and similar residential sectors where residents and staff need simple access to routine requests and account management. Features and Usability ### What are the key features of LOFT? LOFT offers a client portal, member portal, tenant portal, and self-service portal for account access and communication. Core property management features include lease tracking, maintenance management, tenant tracking, and transaction history. It also includes electronic payments, online payments, transaction monitoring, contact database tools, gamification, and third-party integrations. Getting Started and Support ### What training and onboarding options does LOFT offer? LOFT provides webinars and documentation to help teams get started. Webinars support guided, live instruction for setup and feature overview, while documentation offers written reference material for self-paced learning and step-by-step checking as needed. Getting Started and Support ### What customer support options does LOFT offer? LOFT offers email/help desk and phone support for customer assistance. No reviewer feedback about support experience is available in the catalog data, so support quality, response speed, and helpfulness cannot be assessed here. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) LOFT includes **Third-Party Integrations**, which can connect loyalty data with other business systems. However, it does not include **Loyalty Program** or **Rewards Management**. Instead, it offers **Member Portal** (**31%**), giving businesses another way to support customer access and account visibility. Together, these capabilities help businesses connect systems, improve customer interactions, and provide teams with a clearer view of member activity. Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Client Portal 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Transaction History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Gamification Games or game-like elements to track progress and reward accomplishments Member Portal Online gateway through which members can access/update personal information LOFT 5 features ### All Features - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Gamification: Games or game-like elements to track progress and reward accomplishments - Member Portal: Online gateway through which members can access/update personal information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) Value for money 3.0 (2) 3.0 Based on 2 reviews ## Support, customer service and training options Customer Service 3.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (2) 3.5 Based on 2 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent NT Nick T. Assistant Property Manager Real Estate ### "Stay Active with ActiveBuilding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 11, 2025 ActiveBuilding is a great portal for residents. Especially residents in a tight nit community. Aside from the basics like paying rent with auto payments or submitting maintenance requests, you can also post to the community page or message other residents privately. It asks for consent, so it isn't selling or giving your info away. Pros The ability to post to a community feed with other residents. You could buy, sell, update, inform, and message other neighbors. Cons Setting up auto-payments or adding new credit cards seemed to always have difficulty. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mark S. Concierge Manager Real Estate ### "Active Building - A Passable Option" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 December 6, 2022 The software is no frills, and mostly reliable. Pros There are no outstanding features that make this software stand above its peers. Cons Search function within the resident management function is not reliable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.