--- title: "e-satisfaction.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about e-satisfaction.com Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/233675/e-satisfaction/" page_type: "product" language: "en" --- # e-satisfaction.com Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) e-satisfaction.com ## What is e-satisfaction.com? e-satisfaction.com is an Enterprise Feedback Management Software that captures the Voice of Customers. We use Customer Feedback to help you understand your customers, know where to focus and provide the best-in-class experiences they deserve & anticipate. The platform of e-satisfaction.com collects feedback during important moments of the customer journey and translates it into actions for the frontline, insights for the management and better reputation for the organization. ## What is e-satisfaction.com used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for e-satisfaction.com?[Manage this product listing](https://www.g2.com/products/e-satisfaction-com/claim_requests/new?auto=true) ## e-satisfaction.com Overview Updated September 2026 AI summary e-satisfaction.com provides businesses of all sizes with tools to measure and manage customer satisfaction and engagement. It offers survey structures such as NPS, CSAT, and CES, along with customizable forms, complaint monitoring, and multi-channel communication. The platform includes feedback management, segmentation, workflow automation, and supports analytics, reporting, and third-party integrations, all accessible through cloud-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### e-satisfaction.com 4.7 (3) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.5 (3,420) Value For Money 4.7 (3) Value For Money 4.4 (2,806) Customer Service 5.0 (3) Customer Service 4.5 (2,990) ## e-satisfaction.com alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about e-satisfaction.com Overview ### What company size and specific industries is e-satisfaction.com built for? e-satisfaction.com is designed for small and medium-sized businesses as well as large enterprises that want to improve customer recovery through customer feedback, identify pain points, and support growth. The description does not name specific industries, so it appears suited to a broad range of customer-facing organizations. Features and Usability ### What are the key features of e-satisfaction.com? e-satisfaction.com offers customer experience management features such as surveys and feedback, including NPS, CSAT, and CES survey structures. It also includes feedback management, complaint monitoring, customer segmentation, and negative feedback management, plus reporting and analytics tools like dashboards, real-time reporting, data visualization, and activity tracking. Getting Started and Support ### What training and onboarding options does e-satisfaction.com offer? e-satisfaction.com provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does e-satisfaction.com offer? e-satisfaction.com provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels suggest multiple ways to get help and find answers quickly. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,092 Customer Experience reviews Capterra data shows that buyers of customer satisfaction software rank the following features as their top priorities: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) e-satisfaction.com supports all three features that reviewers rate highest: **Customer Experience Management**, **Customizable Forms**, and **Feedback Management**. Together, these capabilities help businesses capture customer input in the right format, manage feedback more effectively, and improve the overall customer experience, allowing teams to respond to issues faster and make better service decisions. Customizable Forms 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Feedback Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customer Experience Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Workflow Automation 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows e-satisfaction.com 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) ### Starting price Free trial not available Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DM Dimitris M. eCommerce & Digital Marketing Manager Retail ### "Easy to Use and Super Useful Feedback!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2022 Pros Easy to use - implement, account manager is helpful in understanding all key metrics and insights too! Cons There are still some more features (e.g. product reviews) that I would like to see in the software, but I believe those features are already in the works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Vassilis N. Digital Acceleration Business Analyst Supermarkets ### "Easy to use, out of the box service with great potentials for development" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 18, 2022 Pros You can start using it day one. It's that easy and can be customized according to your business needs. Also, there is an excellent customer support ready to assist you in everything you may need. Cons The service could have had better growth rates according to the maturity it gets Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Themis B. Marketing Manager Retail ### "Customer after-care done right" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 14, 2022 We've used E-satisfaction from day 1 of their operations and have not stopped working with them since. Our company's reputation regarding customer experience is stellar and I firmly believe that e-satisfaction has played a very important part in strengthening our company's positioning. Pros The ability to customize the APIs so that you can target every segment of the customer at critical touchpoints and milestones such as while browsing, after a conversion and upon receiving the package as well as when picking it up off a store or visiting a store for the first time, gives you important information and makes e-satisfaction a de facto backbone of customer satisfaction for our business Cons There's not really much I have to say. The personalization and customization possibilities are so many that it's hard to pick something not to like. Maybe the attribution models could use a few more improvements so that they resemble google analytics a bit more but it's really not an issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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