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A full-featured home care agency software where care providers can manage scheduling, billing & invoicing, documents, and progress notes, all in one place. Includes contact management, interaction tracking, lead management, and an easy-to-use mobile app version for caregivers and support workers on the go. Streamline processes and cut back on admin time with ShiftCare so you can focus on providing a higher standard of care.
Provider
ShiftCare
Located In
Australia
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Webinars, Documentation, Videos
Support
Chat, FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support
Home health agencies, aged care, support coordinators and allied health professionals. We offer both a web platform and mobile-friendly app for admin teams and employees.
Content Source: ShiftCare
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Reviewers praise ShiftCare for its effective shift management capabilities. They find the progress notes feature particularly useful, allowing staff to document their shifts easily before heading home. Moreover, the mobile app functionality is well-received, enabling both admin and employees to access and manage shifts conveniently from their phones.
Users appreciate ShiftCare's integration with Xero, which simplifies invoicing and staff payments. They find the scheduling system easy to use and value the quick invoicing process. However, some users express concerns about pricing details not updating on newer shifts and the appearance and accuracy of invoices, which sometimes do not match their requirements.
Pros
The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care.
The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too.
Easy to use, Shiftcare themselves have great communication and customer service skills, Answered all my questions and were able to help us effectively take off.
The great thing about ShiftCare is that it is easy to use, has a feature for progress notes and mileage which is required for us. It suits the business well and I would recommend it.
Cons
I am a sole trader so I am the only worker but I have to pay for 5 staff that I don’t have.
Billing feature is poor, causes time management to suffer. Support experience not consistent.
No I don't have a big dislike yet. Probably the fact you can drop and drag a file into the instructions for employees is frustrating.
Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients).
"Shiftcare makes managing our support service easy"
Overall: Its very satisfactory
Pros: Its meets the needs of our NDIS business.
Cons: I dont like the way information from Shiftcare appears on invoices and payslips.
Vendor Response
"Best decision we made!"
Overall: After having headache after headache with our last software, I finally found Shiftcare and it was the answer to all of our problems! Shiftcare and it's team, were everything that we needed, from customer service excellence to software proficiency! Sometimes we all dread change but this was by far the best change we have had yet! Thank you to the team for making the transition smooth and effortless!
Pros: Shiftcare was by far, the best decision we made! It not only cut my costs to a fraction of the last company but the customer service is amazing and the software is seamless!
Cons: I really have no complaints, and any requests for features I would like, are being worked on by the team! They have been very attentive and understanding!
Vendor Response
"It does what it needs to "
Overall: It’s been good learning the process
Pros: I like the scheduling part very easy after you learn it
Cons: It’s hard to understand at first but after you learn it it’s fairly easy
Vendor Response
"Makes our life a lot easier!"
Overall: ShiftCare has streamlined our scheduling and client management, making daily operations smoother and more efficient
Pros: Love the reliability and the way our staff interact with it. The Job Board is one of our favourite time saving features
Cons: Scheduling form a mobile device can be fiddly sometimes, but no a big deal
Vendor Response
"Best business decision this year"
Overall: support is amazing, easy for our team to take on and learn.
Pros: Shift Care has made a huge improvement to our efficiency and reduced time and errors in payroll and invoicing. Together with Pay Cat we are compliant and all our team are happier.
Cons: nothing stands out, there are some issues with scheduling travel in the best way, however overall a big improvement for our company.
Vendor Response
