--- title: "ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShiftCare the right Home Care solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233684/ShiftCare/reviews/" page_type: "reviews" language: "en" --- ShiftCare 4.6 (145) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 25th, 2026 # Reviews of ShiftCare Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JR Julie R SchedulingHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease.“ November 3, 2025 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be.“ October 1, 2024 BL Brooks L Medical AssistantMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “It makes your schedule, has great security and the best customer support.“ April 26, 2026 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows.“ October 1, 2024 KF Karen F ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues.“ October 16, 2024 CP Cynthia P OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.“ November 11, 2025 SH Scott H Disability Support WorkerIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers.“ May 18, 2025 JS Jason S OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The product is unstable, support is unreliable, and the company’s integrity is questionable.“ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bridie S. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Shiftcare makes managing our support service easy" August 1, 2023 5.0 Its very satisfactory Pros Its meets the needs of our NDIS business. Cons I dont like the way information from Shiftcare appears on invoices and payslips. Reason for choosing ShiftCare functionality and price Switched from [CareLineLive](https://www.capterra.com/p/10004033/CareLineLive/) Shiftcare was a better fit for an NDIS business. Review Source Response from ShiftCare August 10, 2023 Hi Bridie! Thank you so much for taking the time to relieve, and we really appreciate your feedback regarding the appearance of information on invoices and payslips. Your feedback has been noted! Thanks again and please reach out to our support team if we can assist with anything :-) KC Kylie C. Director Individual & Family Services Used the software for: 6-12 months ### "Best move we made as a business!" April 29, 2025 5.0 Wonderful! Answers are prompt whenever there is a question or issue. If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts Pros Ease of use. The program is built in a way that anyone can navigate. The information is easy to find when needed, and shift building is super simple. In app messaging is fantastic for compliance and prompt communication. Cons Could do with more data availability and a few tweaks to make the workflow faster Review Source JM Julia M. Service Delivery Manager Individual & Family Services Used the software for: 6-12 months ### "Good but could be better" April 29, 2025 3.0 Overall, it functions quite well. But I would love additional features to make it really useful and efficient for our work. Pros Mostly easy to roster and capture client info. It's reasonably intuitive. Cons I have selected to receive only certain email notifications but receive all of them instead. I emailed the shiftcare team about this issue months ago and never received a reply. I would like an option for admin/service delivery to capture notes on clients, more like a CRM function. If we write shift notes against our admin shift, we can't attach a client name to put it on their profile. We are now using a separate program for this. The document upload button is at the bottom of the page and you always have to scroll down to find it - really annoying once you have a long list of documents. I can create new types of staff qualifications in the settings section, but I can't find how to add these qualifications to staff profiles. I would prefer all of the screens to just scroll down instead of having to click to the next page to view everything. For admin shifts, can you easily add in a lunch break without having to create a split shift? I'd like to easily be able to export individual incident reports into OUR template in Word or PDF - the export for communications at the moment is pretty ugly and is only in PDF. Review Source REL Ruth Esther L. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommended " February 19, 2025 5.0 We've used shiftcare for close to 7 years and we have seen how far the improvements have come. Love the prompt support and the continues improvements. Pros The user friendly tools and latest improvements. Prompt support through the chat and efficiency. Cons Would be great if we could have a careplan to fill in the software instead of uploading as attachments Alternatives considered [iCare](https://www.capterra.com/p/124123/iCare/) Reason for choosing ShiftCare simpler option, staff choice, user friendly Review Source Response from ShiftCare March 3, 2025 Hi Ruth, Thank you for your positive review - we're thrilled to hear you're loving ShiftCare! We will pass on your feedback to our product team.  Paula A. CEO Hospital & Health Care Used the software for: I used a free trial ### "It the pick of the lot" July 10, 2023 5.0 Easy to learn to use and teach staff. Pros I found it all very user friendly and easy to learn how to use. Customer support has been excellent. Cons I would have preferred if it had forms also so we could do service agreements in here. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Brevity was way too clunky - I did like that it has service agreements in it, but otherwise it was way harder to use then shiftcare. Review Source Response from ShiftCare August 10, 2023 Hi Paula, Thank you so much for taking the time to leave a positive review, we really appreciate it! We pride ourselves on being easy to use and on our great customer support! Thanks again! KK Kourtney-lee K. Compliance and Service Delivery Government Administration Used the software for: 6-12 months ### "Dont bother with it, its expensive for what it is." May 1, 2025 1.0 I hate it, im sick of the videos just write the dam instructions down and ill work it out. Im sick of asking for help on the system and trying to steamline a process for it when they keep updating the thing. I get passed around to get answers then when things are set up... another bloody problem, i have to double check and handle it all because of it. Pros Able to have staff manage their documentation as well as review it. Cons The bloody cost of it, per user when it should just be purchase the software and cya. Alternatives considered [Astalty](https://www.capterra.com/p/274996/Astalty/) Reason for choosing ShiftCare I dident, I have astalty, im looking at moving over to them as soon as its done, shift care is crappy Review Source GG Gerry G. Client Intake and Scheduling Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Shift Care review." May 1, 2025 3.0 Yeah, it's an ok system. Could be more straight forward - have to click too many buttons to do something which is annoying. Pros Sending SMS through it. Self explanatory system. Cons Character limit on SMS No pop-up option for important information when clicking into a client profile. Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans. Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) ShiftCare was meant to be more user friendly. Manager made the decision. Review Source KW Kim W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Office Manager/Compliance" April 28, 2025 3.0 Mostly I find ShiftCare a great tool to use New updates are really good Pros Easy to use instruction videos constant updates and real time notifications of updates Cons unable to put in plan dates in main page where the NDIS number goes unable to fully colour code the scheduler Review Source Response from ShiftCare April 30, 2025 Thanks for the great feedback! We're glad to hear ShiftCare’s ease of use and real-time updates are working well for you. We appreciate your suggestions around plan dates and scheduler colour coding - feedback like this helps us improve. If you’ve got more ideas, we’re all ears. Thank you, The ShiftCare Team AS Amy S. Team Leader Hospital & Health Care Used the software for: 1-2 years ### "Shiftcare Review" July 14, 2025 3.0 Pros It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good. Cons The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming. Review Source Response from ShiftCare July 16, 2025 Thanks so much for your feedback! We're glad to hear you found ShiftCare easy to use and liked the rostering features. We really appreciate you highlighting the issues with mobile admin functionality - we know how important it is to manage things on the go, and we’re working to improve that experience. Thanks again for helping us get better! MC Marcelle C. Director Office Manager Consumer Services Used the software for: 2+ years ### "Shiftcare is AMAZING " April 28, 2025 5.0 From the moment we signed on the ease of early how to manage shiftcare was incredible . Shiftcare itself was so easy to learn and manage Pros The ease and customer service is probably the best we have had . We find it easy and so do our staff Cons I would love the new features with basic package , but understandable that we need to upgrade to premium . Review Source Response from ShiftCare April 30, 2025 Hi Marcelle, Thanks so much for the glowing review - we're thrilled to hear ShiftCare has been easy for you and your team to use! Making your day-to-day smoother is exactly what we’re here for, so it means a lot to know we’re on the right track. We’re also really happy to hear our customer service team has made a great impression. They’re all about making sure you feel confident and supported. We totally get your point about the new features. While some sit in the premium tier to support growing teams, your feedback helps us improve at every level. Thanks again for being part of the ShiftCare community. If you need anything, we’re here for you. VB Vanessa B. Corporate Manager Hospital & Health Care Used the software for: Less than 6 months ### "Very happy!" June 30, 2023 5.0 Very positive. I believe it will save us a lot of time as a team. Pros The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too! Cons When using on a volume scale, it becomes costly quickly. I'd also love to see a chat function integrated dow the track, to allow staff to communicate in team chats about clients etc. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/)[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing ShiftCare It offered more features that we were chasing for our current stage of business. Review Source Response from ShiftCare July 13, 2023 Hi Vanessa, it's awesome to hear that you're happy with ShiftCare! We are always working on new features so let us know if you have any more ideas. TW Terry W. Chief Operating Officer Individual & Family Services Used the software for: Less than 6 months ### "Best business decision this year" April 30, 2024 5.0 support is amazing, easy for our team to take on and learn. Pros Shift Care has made a huge improvement to our efficiency and reduced time and errors in payroll and invoicing. Together with Pay Cat we are compliant and all our team are happier. Cons nothing stands out, there are some issues with scheduling travel in the best way, however overall a big improvement for our company. Reason for choosing ShiftCare Ease of use, functionality and support via the implementation team, and the online help features. Review Source Response from ShiftCare May 3, 2024 Hi Terry, thank you very much for your kind review. We are delighted to hear that this has helped you to improve your payroll and invoicing! We're delighted you are a part of the ShiftCare family, and we're happy to hear it's the best decision you have made this year! AS Alex S. Office Manager Individual & Family Services Used the software for: Less than 6 months ### "Excellent Product" January 17, 2024 5.0 Pros Availability of tutorials on Facebook as well as a live helpdesk and an FAQ site that answers all questions. ShiftCare also compiles all the different apps we previously used into one platform. Gives excellent functionality for the staff side with the mobile app. Constantly updating the platform and taking on feedback from users to create even better functionality. Cons So far we haven't found any issues with ShiftCare. Switched from [CommCare](https://www.capterra.com/p/234148/CommCare/) ShiftCare is easier to use and has a mobile app. Review Source Response from ShiftCare February 5, 2024 Hi Alex, Thank you for your positive review. We're glad to hear you are enjoying all of the features on the app and that you have found the good fro helping your staff. If you need any our amazing customer care team are here to help! LA Loris A. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "ShiftCare is a big help " October 10, 2024 4.0 Overall, ShiftCare is a great tool in streamlining operations and maintain our records. Pros Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. We also like that we are able to manage who sees what documents. Cons The new forms feature could use some improvements. For instance, we sent out a staff survey and the responses did not come with a summary of all responses which could have been useful to see the most voted responses, and not have to go through each response. Also, for questions with multiple possible choices, the record comes up with no response selected. These were already reported to chat support. It would be great to be able to use keywords when searching for particular messages in the Communication tool especially when we would like to review past messages. Also, for documents, it would be great to be able to have another category like "N/A" and "Pending" aside from "Not Specified". For instance, in Compliance, we added "Visa Documentation", where we upload copies of staff's visa copies. However, not all visa holders have sent in visa copies and other staff are Australian citizens so no visa required, however, for both kinds of staff, their Visa Documentation indicates "not specified". It would be great if we could tick "N/A" for staff who are Australians and "Pending" for visa holders. Lastly, it would be great for office staff to not have to share an account to save on costs. Review Source Response from ShiftCare October 27, 2024 Hi Loris, thank you very much for your positive review. We appreciate your feedback. CL Charles L. Director Mental Health Care Used the software for: 1-2 years ### "Great Softwear and product." June 6, 2022 5.0 My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway. Pros When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel. Cons There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident. Reason for choosing ShiftCare One of the directors who had IT experiance had reccomended we use this product. Review Source Response from ShiftCare June 7, 2022 Hi Charles, thanks so much for your feedback, we're really happy you've tapped in and managed to save the time you have. I have also shared your feedback regarding incident reports with our product team. They're on it & about to release an incident note template, with plans to further expand on this in the future. JR Janette R. Company Owner Individual & Family Services Used the software for: Less than 6 months ### "Shiftcare" August 17, 2023 5.0 Our overall experience with shiftcare has been fantastic so far, we love how user friendly it is. We cannot wait to utilise the rest of the features of shiftcare like the integration with xero and invoices . Pros I love how shifecare is so user friendly. I love how we can see client profiles with ease and can put so much information in for the client. Cons I dont like how our workers have limitations to put in information to the calander and book, amend and repeat shifts. Reason for choosing ShiftCare We chose shiftcare as it seemed more user friendly that other products we looked at. We also were able to speak to a representative on the phone which was a massive tick for us with customer service. Review Source Response from ShiftCare August 29, 2023 Hi Janette, we appreciate the time you took out of your busy day to leave this feedback! Thank you so much! Glad to hear your experience has been overall positive, we will take onboard your feedback regarding the limitations to further improve our platform. Happy to be on this journey with you! TE Tracy E. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Makes book work and scheduling easier " May 28, 2023 4.0 Scheduling is easier invoicing is great and it integrates well with other software such as xero. Pros What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home. Cons Sometimes, it doesn't allow change of addresses. Reason for choosing ShiftCare Userfriendly and ease of systems Review Source Response from ShiftCare June 15, 2023 Hi Tracy. Thank you so much for your positive feedback! We're glad to hear it has made bookwork and scheduling easier for you. Your support is much appreciated. HV Heidi V. Office Manager Mental Health Care Used the software for: Less than 6 months ### "Shiftcare review after using it for 2 months" August 24, 2023 5.0 The staff and help functions are amazing. The staff are efficient, prompt and knowledgeable and reply to a query immediately. Pros The seamless integration with Xero. It saves a lot of time for our admin staff. It is easy to book Support workers for their shifts and keeping track of where everybody is during the day. Cons I find it difficult to return to a previous page. Always end up having to navigate through the pages again. Reason for choosing ShiftCare The other products were too expensive. With a few alternatives, I never got a reply to my initial interest. Review Source Response from ShiftCare August 29, 2023 Hi Heidi, thank you so much for your review! We are glad to hear you've had such a good experience in the time you've been with us! The support team may be able to assist you with the navigation issues, please feel free to contact them on support@shiftcare.com Thankful to be on this journey with you! SA Saheed A. Director and Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Product" March 22, 2024 5.0 Setting up Empress Support Services was easy, and explaining it to the support team was a breeze. My overall experience has been excellent. Pros Dashboard Scheduling Rostering Timesheet Involving Cons Incident Reporting needs to be worked on Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Easy to navigate and Phone APP use was great Review Source Response from ShiftCare March 26, 2024 Hi Saheed, thank you for your positive review. We're glad to hear your overall experience has been excellent! We appreciate your feedback regarding the Incidents Reports and we will pass it onto our team. LC Lisa C. Scheduling Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "ShiftCare Scheduling App" March 15, 2024 5.0 My experience with ShiftCare has been great! Pros I like the mobile access the best! Our staff are out in the community with home care - not at a central office and it is good to know staff are getting to clients on time and are able to upload progress reports, the attendance has improved significantly and staff appreciate seeing their schedule in real-time as well as able to input their unavailability. I also like the feature to repeat the schedule and the choices available. When I had a question about the platform, the response from Shiftcare was quick. Cons So far there isn't anything that I do not like Review Source Response from ShiftCare March 18, 2024 Hi Lisa, thank you for your positive review and feedback. We're very happy to hear you are enjoying the features we have to offer on our app to improve your carers and clients' experience. Also happy to hear that our support team were able to assist quickly, they're great! DM Daniel M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great option for the mid tier organisations" April 11, 2023 4.0 Great platform that is user friendly and easy to integrate and train new staff. Pros Shiftcare helps to ensure the right staff to be allocated on time and to provide the highest quality service. The ability to read shift notes at the click of a button along with the Xero integration make invoicing and staff payments a breeze. Cons The transport kilometres being divided between participants living in a shared environment needs to be done manually when invoicing. Not a huge issue unless you have a large amount of SIL homes. Review Source KX Krystal X. Director Individual & Family Services Used the software for: 1-2 years ### "Great Software" June 18, 2022 4.0 Shiftcare is the backbone of our business and I would not be able to function without it. I like how easily I have been able to adjust my subscription to reflect the exact number of staff I have at any one time. Shiftcare are always updating and improving their platform. I am very happy with it! Pros Learning to use Shiftcare was easy and there is usually ongoing training and updates available from their support team. I have been able to get good responses from support if I ever needed more assistance and these have fixed my issues quickly. Cons The mobile platform for the administrator role doesn't allow me to easily update or add shifts for my staff, so I usually log-on using a laptop if I am not in my office location. I find the notifications icon frustrating, as I am not able to delete individual notifications and let others remain in that menu if I am not ready to read them yet. Review Source Response from ShiftCare June 21, 2022 Hi Krystal, thanks so much for your feedback. I have discussed your comments regarding the mobile app with our developer team. Mobile is a big focus at the moment and your comments will not fall on deaf ears :-) TM Tyler M. Founder & CEO Hospital & Health Care Used the software for: 1-2 years ### "Recommended for small to med size businesses" October 5, 2023 4.0 Overall it’s a great product Pros Shiftcare has helped take my small sole trader business and turn it into a medium sized company. It’s easy to use format helps keep me, my team, and our participants / participant representatives organized. Cons I wouldn’t recommend for larger businesses. There are certain features lacking from the software, but nothing that interferes with what it’s meant to do. The additional features would just help streamline certain thingsFor example, notifications and email reminders around expiring documentation.Being able to have individual shift specific messages pop up for support team. Review Source Response from ShiftCare October 13, 2023 Hi Tyler. Thank you for your review. Glad to hear your experience has been overall positive, we will take onboard your feedback regarding the limitations to further improve our platform. Happy to be on this journey with you! CM Christine M. Director Mental Health Care Used the software for: Less than 6 months ### "Trust me, Shift care app is really good, user friendly and no complication. Also I get emails from customer service checking if i need help" April 22, 2024 5.0 I am now getting to know it well, I still have a lot to learn but getting there Pros rostering . Before had a shift care, I was doing rostering on the excel spreadsheet, it was very manual work, Cons actually nothing. I love it, It had made my job very easy Reason for choosing ShiftCare I just thought to myself let me give a trial as I have friends who recommended it to me Review Source Response from ShiftCare April 25, 2024 Hi Christine, we are pleased to hear you are enjoying our app, our user-friendly features and that it has made your life a lot easier! That's great! BT Beaudene T. Director Mental Health Care Used the software for: 6-12 months ### "BEST APP FOR NDIS " March 6, 2024 5.0 The fast response from the support team, the easiness to use the app and system Pros the trial was enough for us to know this was the best system to use as a new and growing provider, it was simple and user friendly. you receive outstanding consistent support from the team and took minutes to set up Cons I love everything, affordable, simple and easy to use Review Source Response from ShiftCare March 8, 2024 Hi Beaudene, Thank you for your 5-star review. We're glad you are enjoying all the features ShiftCare has to offer and that is is wasy for your team to use. Our support team are amazing and we're gald to hear that yo've had a positive interaction with them. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.