--- title: "ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShiftCare the right Home Care solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233684/ShiftCare/reviews/" page_type: "reviews" language: "en" --- ShiftCare 4.6 (145) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of ShiftCare Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JR Julie R SchedulingHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease.“ November 3, 2025 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be.“ October 1, 2024 BL Brooks L Medical AssistantMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “It makes your schedule, has great security and the best customer support.“ April 26, 2026 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows.“ October 1, 2024 KF Karen F ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues.“ October 16, 2024 CP Cynthia P OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.“ November 11, 2025 SH Scott H Disability Support WorkerIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers.“ May 18, 2025 JS Jason S OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The product is unstable, support is unreliable, and the company’s integrity is questionable.“ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bridie S. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Shiftcare makes managing our support service easy" August 1, 2023 5.0 Its very satisfactory Pros Its meets the needs of our NDIS business. Cons I dont like the way information from Shiftcare appears on invoices and payslips. Reason for choosing ShiftCare functionality and price Switched from [CareLineLive](https://www.capterra.com/p/10004033/CareLineLive/) Shiftcare was a better fit for an NDIS business. Review Source Response from ShiftCare August 10, 2023 Hi Bridie! Thank you so much for taking the time to relieve, and we really appreciate your feedback regarding the appearance of information on invoices and payslips. Your feedback has been noted! Thanks again and please reach out to our support team if we can assist with anything :-) REL Ruth Esther L. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommended " February 19, 2025 5.0 We've used shiftcare for close to 7 years and we have seen how far the improvements have come. Love the prompt support and the continues improvements. Pros The user friendly tools and latest improvements. Prompt support through the chat and efficiency. Cons Would be great if we could have a careplan to fill in the software instead of uploading as attachments Alternatives considered [iCare](https://www.capterra.com/p/124123/iCare/) Reason for choosing ShiftCare simpler option, staff choice, user friendly Review Source Response from ShiftCare March 3, 2025 Hi Ruth, Thank you for your positive review - we're thrilled to hear you're loving ShiftCare! We will pass on your feedback to our product team.  JM Julia M. Service Delivery Manager Individual & Family Services Used the software for: 6-12 months ### "Good but could be better" April 29, 2025 3.0 Overall, it functions quite well. But I would love additional features to make it really useful and efficient for our work. Pros Mostly easy to roster and capture client info. It's reasonably intuitive. Cons I have selected to receive only certain email notifications but receive all of them instead. I emailed the shiftcare team about this issue months ago and never received a reply. I would like an option for admin/service delivery to capture notes on clients, more like a CRM function. If we write shift notes against our admin shift, we can't attach a client name to put it on their profile. We are now using a separate program for this. The document upload button is at the bottom of the page and you always have to scroll down to find it - really annoying once you have a long list of documents. I can create new types of staff qualifications in the settings section, but I can't find how to add these qualifications to staff profiles. I would prefer all of the screens to just scroll down instead of having to click to the next page to view everything. For admin shifts, can you easily add in a lunch break without having to create a split shift? I'd like to easily be able to export individual incident reports into OUR template in Word or PDF - the export for communications at the moment is pretty ugly and is only in PDF. Review Source Paula A. CEO Hospital & Health Care Used the software for: I used a free trial ### "It the pick of the lot" July 10, 2023 5.0 Easy to learn to use and teach staff. Pros I found it all very user friendly and easy to learn how to use. Customer support has been excellent. Cons I would have preferred if it had forms also so we could do service agreements in here. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Brevity was way too clunky - I did like that it has service agreements in it, but otherwise it was way harder to use then shiftcare. Review Source Response from ShiftCare August 10, 2023 Hi Paula, Thank you so much for taking the time to leave a positive review, we really appreciate it! We pride ourselves on being easy to use and on our great customer support! Thanks again! SH Scott H. Disability Support Worker Individual & Family Services Used the software for: 1-2 years ### "ShiftCare Review" May 18, 2025 5.0 The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive. Pros ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. Cons There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful. Review Source Response from ShiftCare May 21, 2025 Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team GG Gerry G. Client Intake and Scheduling Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Shift Care review." May 1, 2025 3.0 Yeah, it's an ok system. Could be more straight forward - have to click too many buttons to do something which is annoying. Pros Sending SMS through it. Self explanatory system. Cons Character limit on SMS No pop-up option for important information when clicking into a client profile. Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans. Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) ShiftCare was meant to be more user friendly. Manager made the decision. Review Source JR Julie R. Scheduling Hospital & Health Care Used the software for: I used a free trial ### "Best care in good time." November 3, 2025 5.0 I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. Review Source Response from ShiftCare April 21, 2026 Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. KW Kim W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Office Manager/Compliance" April 28, 2025 3.0 Mostly I find ShiftCare a great tool to use New updates are really good Pros Easy to use instruction videos constant updates and real time notifications of updates Cons unable to put in plan dates in main page where the NDIS number goes unable to fully colour code the scheduler Review Source Response from ShiftCare April 30, 2025 Thanks for the great feedback! We're glad to hear ShiftCare’s ease of use and real-time updates are working well for you. We appreciate your suggestions around plan dates and scheduler colour coding - feedback like this helps us improve. If you’ve got more ideas, we’re all ears. Thank you, The ShiftCare Team AS Amy S. Team Leader Hospital & Health Care Used the software for: 1-2 years ### "Shiftcare Review" July 14, 2025 3.0 Pros It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good. Cons The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming. Review Source Response from ShiftCare July 16, 2025 Thanks so much for your feedback! We're glad to hear you found ShiftCare easy to use and liked the rostering features. We really appreciate you highlighting the issues with mobile admin functionality - we know how important it is to manage things on the go, and we’re working to improve that experience. Thanks again for helping us get better! MC Marcelle C. Director Office Manager Consumer Services Used the software for: 2+ years ### "Shiftcare is AMAZING " April 28, 2025 5.0 From the moment we signed on the ease of early how to manage shiftcare was incredible . Shiftcare itself was so easy to learn and manage Pros The ease and customer service is probably the best we have had . We find it easy and so do our staff Cons I would love the new features with basic package , but understandable that we need to upgrade to premium . Review Source Response from ShiftCare April 30, 2025 Hi Marcelle, Thanks so much for the glowing review - we're thrilled to hear ShiftCare has been easy for you and your team to use! Making your day-to-day smoother is exactly what we’re here for, so it means a lot to know we’re on the right track. We’re also really happy to hear our customer service team has made a great impression. They’re all about making sure you feel confident and supported. We totally get your point about the new features. While some sit in the premium tier to support growing teams, your feedback helps us improve at every level. Thanks again for being part of the ShiftCare community. If you need anything, we’re here for you. RB Ros B. Admin Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "ShiftCare is an easy to use and intuitive process." June 23, 2023 5.0 Overall, it is a great product. A short learning time with great support and the regular online educational session in Zoom meetings make that an easy process. Continued improvements as they listen to what we need. Pros When we were setting up the desktop with ShiftCare, I was quite surprised at how easy and intuitive it was to get it set up. Took a bit of time but the bulk document upload option made it so much easier. Cons It gets a bit frustrating to need to 'refresh' the screen after changes being made in some of the screens.. Switched from [Eziway Tech](https://www.capterra.com/p/250775/Eziway/) They cancelled the product midway through our first contract year. Review Source Response from ShiftCare July 13, 2023 Ros, thank you so much for taking the time to leave a review! We are really glad that you found the software easy to set up. LA Loris A. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "ShiftCare is a big help " October 10, 2024 4.0 Overall, ShiftCare is a great tool in streamlining operations and maintain our records. Pros Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. We also like that we are able to manage who sees what documents. Cons The new forms feature could use some improvements. For instance, we sent out a staff survey and the responses did not come with a summary of all responses which could have been useful to see the most voted responses, and not have to go through each response. Also, for questions with multiple possible choices, the record comes up with no response selected. These were already reported to chat support. It would be great to be able to use keywords when searching for particular messages in the Communication tool especially when we would like to review past messages. Also, for documents, it would be great to be able to have another category like "N/A" and "Pending" aside from "Not Specified". For instance, in Compliance, we added "Visa Documentation", where we upload copies of staff's visa copies. However, not all visa holders have sent in visa copies and other staff are Australian citizens so no visa required, however, for both kinds of staff, their Visa Documentation indicates "not specified". It would be great if we could tick "N/A" for staff who are Australians and "Pending" for visa holders. Lastly, it would be great for office staff to not have to share an account to save on costs. Review Source Response from ShiftCare October 27, 2024 Hi Loris, thank you very much for your positive review. We appreciate your feedback. TH Toby H. Director Hospital & Health Care Used the software for: 6-12 months ### "Makes our life a lot easier!" September 10, 2024 5.0 ShiftCare has streamlined our scheduling and client management, making daily operations smoother and more efficient Pros Love the reliability and the way our staff interact with it. The Job Board is one of our favourite time saving features Cons Scheduling form a mobile device can be fiddly sometimes, but no a big deal Review Source Response from ShiftCare September 12, 2024 Thanks for your review Toby, we're glad to hear you're enjoying our features CL Charles L. Director Mental Health Care Used the software for: 1-2 years ### "Great Softwear and product." June 6, 2022 5.0 My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway. Pros When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel. Cons There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident. Reason for choosing ShiftCare One of the directors who had IT experiance had reccomended we use this product. Review Source Response from ShiftCare June 7, 2022 Hi Charles, thanks so much for your feedback, we're really happy you've tapped in and managed to save the time you have. I have also shared your feedback regarding incident reports with our product team. They're on it & about to release an incident note template, with plans to further expand on this in the future. JR Janette R. Company Owner Individual & Family Services Used the software for: Less than 6 months ### "Shiftcare" August 17, 2023 5.0 Our overall experience with shiftcare has been fantastic so far, we love how user friendly it is. We cannot wait to utilise the rest of the features of shiftcare like the integration with xero and invoices . Pros I love how shifecare is so user friendly. I love how we can see client profiles with ease and can put so much information in for the client. Cons I dont like how our workers have limitations to put in information to the calander and book, amend and repeat shifts. Reason for choosing ShiftCare We chose shiftcare as it seemed more user friendly that other products we looked at. We also were able to speak to a representative on the phone which was a massive tick for us with customer service. Review Source Response from ShiftCare August 29, 2023 Hi Janette, we appreciate the time you took out of your busy day to leave this feedback! Thank you so much! Glad to hear your experience has been overall positive, we will take onboard your feedback regarding the limitations to further improve our platform. Happy to be on this journey with you! LE Leigh E. Managing Director Individual & Family Services Used the software for: 1-2 years ### "Comprehensive Product" July 22, 2024 5.0 The program is easy to use and the support is second to none. They are always available to answer a question or assist with an issue in a timely manner. Great program and would highly recommend. Pros The functions of ShiftCare allows us to run our business to a high standard, to track /amend shifts, record notes, store data and complete invoicing and payroll. Cons Nothing really but a big program with lots of functions to learn. Reason for choosing ShiftCare Functions, compatibility, ease of use and support. Review Source Response from ShiftCare July 29, 2024 Thanks for your positive review Leigh! CS Candice S. Director Non-Profit Organization Management Used the software for: 2+ years ### "Shiftcare review" July 31, 2023 5.0 Pros User-friendly, regular updates, minimal glitches, all in one system Cons Whenever we have suggested an improvement the customer service team respond quickly Reason for choosing ShiftCare We've used Shiftcare for 2+ years. We use it as our CRM on a daily basis. Not only do we manage our clients, but we also use this as our staff database. It's user-friendly and the customer service is second to none! Review Source Response from ShiftCare August 10, 2023 Hi Candice, thanks so much for taking time out of your day to leave a review. We are so pleased to hear that you've found ShiftCare user-friendly and a complete solution for your business in the 2+ years you've been with us. Thanks again, and we love being part of your business journey! JN Jade N. Director Individual & Family Services Used the software for: Less than 6 months ### "Empowering Care with Convenience: A Review of Shift Care" August 28, 2023 5.0 In summary, Shift Care stands as a valuable tool that simplifies the process of delivering support services. Its user-friendliness, efficient communication features, and mobile app contribute to its appeal. However, the disparity between the basic and pro versions, especially considering the financial feasibility for a small business, raises some concerns. Despite this, your dedication to assisting individuals with disabilities shines through, and it's clear that you prioritize their well-being above all else. Pros Shift Care offers an incredibly user-friendly experience, ensuring that users can easily access the support they need. The quick and efficient ways to connect with your staff demonstrate your dedication to providing prompt assistance. The inclusion of a mobile app is a fantastic touch, enhancing communication with staff members and streamlining the process of getting help. Cons While Shift Care has a lot to offer, there are some limitations to the basic version when compared to the pro version. For a small business like Just Support, which operates with four staff members, the affordability of the pro version might be a concern. It's disappointing to note that a key feature that could greatly improve efficiency is missing from the basic version. This could potentially hinder the overall experience for both your team and the people you're supporting. Review Source Response from ShiftCare October 3, 2023 Hi Jade! Thank you for your review. We're pleased that you value our dedication to quality service and convenience, especially with our mobile app. We acknowledge your concerns about the disparity between the basic and pro versions and their suitability for small businesses. Your feedback is invaluable, and we're committed to considering it for future enhancements! AP Angela P. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "AP Supports U Shiftcare review. " May 3, 2023 5.0 took a while to get used to all options, which I still am not up to speed with every aspect of Shiftcare, but it is a very useful business tool for all the team. Pros Access for Carers and Management and ability to monitor Carers shifts and supports providing, easy access for all. Cons for my own use, I would find it too time consuming to enter what I am currently using in my Calendar on a daily basis, to enter notes / meetings / documents this would take too long in Shiftcare for me to utilise at this stage on a daily basis. Brilliant for Carers not for Support Coordinator / Director. Review Source Response from ShiftCare June 15, 2023 Thanks Angela for taking the time to leave a review! We're glad that ShiftCare provides easy access for carers and management, allowing you to monitor shifts and provide support. We appreciate your feedback about entering daily notes, meetings, and documents, and we're continuously working on improving our platform. We're really happy to hear that it's a useful business tool for your team. If you ever need assistance, we're here to help! AR Annie R. Key Relationship Manager Hospital & Health Care Used the software for: 1-2 years ### "Recommend to everyone" July 24, 2023 4.0 Once able to navigate the system (not difficult) have found it tremendously helpful communicating with both staff & clients with access. Pros The real time scheduling and the support team Cons As an administrator i some times am unable to approve notifications recieved on my phone. Review Source Response from ShiftCare August 10, 2023 Hi Annie, Thanks so much for taking the time to leave a review! We really appreciate it. Glad to hear that you've found the platform helpful and easy to use, and we appreciate the feedback. Thanks again! TW Tari W. Marketing, Communication and Compliance Hospital & Health Care Used the software for: 1-2 years ### "Highly recommended for Disability Services" March 18, 2022 4.0 Great product that is functional, easy to operate with excellent support. Pros Easy to use, has great functionality, responsive team with great support when needed. Cons Features are always being added and improved. A few small glitches from recent updates will take you back to current weeks when working on previous weeks in reports Review Source Response from ShiftCare June 21, 2022 Thanks Tari, our team has been really busy with new features and will keep refining to get rid of any of those pesty glitches :-) NF Nilusha F. Executive Support Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "A platform that makes it possible." December 29, 2021 5.0 Great, makes my job easier. I can manage a multi location business without stress. Pros Shiftcare is a great software that does the overall management of rostering, progress noting, clocking in and out, staff timesheets and client billing and much more. Cons At times when you say for eg: archive a staff, it does not immediately do so, but it tends to refresh itself and update. Reason for choosing ShiftCare We had our IT browse for other similar products and ended up stating Shiftcare is the best for what we need. Review Source jW jenny W. Owner Individual & Family Services Used the software for: 1-2 years ### "NMO shift care review " June 10, 2024 5.0 The shift care app has made my life and job an ease, it has taken the daily hassle away of assigning shifts and managing invoices along with staff payment Pros Accessibility and price, user friendly app Cons There is nothing not too like about shift care Reason for choosing ShiftCare NDIS affiliated; user friendly can access anywhere anytime Review Source Response from ShiftCare June 16, 2024 Hi Jenny, thank you for your review! LW Leeann W. Disability support Hospital & Health Care Used the software for: Less than 6 months ### "I use this software everyday" June 7, 2023 5.0 Easy. Pros I like my staff being able to be linked as a team and then they can see each other's notes as well as any documents such as OT or behaviour reports that I have loaded onto shiftcare. Cons At first I found it hard to change headings and up load documents but when I had a bit of a read of the help menu I found that it's actually very simple Reason for choosing ShiftCare Had a better all around range of things that I needed. Scheduling, client and staff information Review Source Response from ShiftCare June 15, 2023 HI Leeann, Thanks so much for taking the time to leave a review! We are really glad ShiftCare works so well for you. Ruby Lee D. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Pleased with ShiftCare" September 21, 2023 5.0 Pros The software is completely easy to use and I can do some many things in one app. It's perfect! Cons I do not have any complaints at the moment. Review Source Response from ShiftCare October 3, 2023 Hi Ruby, Thank you so much for your positive review and feedback. We really appreciate it! We're happy to hear you find the app easy to use and enjoy its features :-) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.