# ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShiftCare the right Home Care solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233684/ShiftCare/reviews --- ShiftCare 4.6 (145) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ShiftCare Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JR Julie R SchedulingHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease.“ November 3, 2025 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be.“ October 1, 2024 BL Brooks L Medical AssistantMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “It makes your schedule, has great security and the best customer support.“ April 26, 2026 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows.“ October 1, 2024 KF Karen F ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues.“ October 16, 2024 CP Cynthia P OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.“ November 11, 2025 SH Scott H Disability Support WorkerIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers.“ May 18, 2025 JS Jason S OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The product is unstable, support is unreliable, and the company’s integrity is questionable.“ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bridie S. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Shiftcare makes managing our support service easy" August 1, 2023 5.0 Its very satisfactory Pros Its meets the needs of our NDIS business. Cons I dont like the way information from Shiftcare appears on invoices and payslips. Reason for choosing ShiftCare functionality and price Switched from [CareLineLive](https://www.capterra.com/p/10004033/CareLineLive/) Shiftcare was a better fit for an NDIS business. Review Source Response from ShiftCare August 10, 2023 Hi Bridie! Thank you so much for taking the time to relieve, and we really appreciate your feedback regarding the appearance of information on invoices and payslips. Your feedback has been noted! Thanks again and please reach out to our support team if we can assist with anything :-) KC Kylie C. Director Individual & Family Services Used the software for: 6-12 months ### "Best move we made as a business!" April 29, 2025 5.0 Wonderful! Answers are prompt whenever there is a question or issue. If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts Pros Ease of use. The program is built in a way that anyone can navigate. The information is easy to find when needed, and shift building is super simple. In app messaging is fantastic for compliance and prompt communication. Cons Could do with more data availability and a few tweaks to make the workflow faster Review Source JM Julia M. Service Delivery Manager Individual & Family Services Used the software for: 6-12 months ### "Good but could be better" April 29, 2025 3.0 Overall, it functions quite well. But I would love additional features to make it really useful and efficient for our work. Pros Mostly easy to roster and capture client info. It's reasonably intuitive. Cons I have selected to receive only certain email notifications but receive all of them instead. I emailed the shiftcare team about this issue months ago and never received a reply. I would like an option for admin/service delivery to capture notes on clients, more like a CRM function. If we write shift notes against our admin shift, we can't attach a client name to put it on their profile. We are now using a separate program for this. The document upload button is at the bottom of the page and you always have to scroll down to find it - really annoying once you have a long list of documents. I can create new types of staff qualifications in the settings section, but I can't find how to add these qualifications to staff profiles. I would prefer all of the screens to just scroll down instead of having to click to the next page to view everything. For admin shifts, can you easily add in a lunch break without having to create a split shift? I'd like to easily be able to export individual incident reports into OUR template in Word or PDF - the export for communications at the moment is pretty ugly and is only in PDF. Review Source KF Karen F. Manager Hospital & Health Care Used the software for: Less than 6 months ### "ShiftCare Support is amazing" October 16, 2024 5.0 My experiences with ShiftCare have been so positive. I set up ShiftCare for my organisation and was able to access the Support Team immediately for any questions or assistance. Pros The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues. ShiftCare is intuitive and work flows organically which supports a consistent staff work practice. Cons It would be great to have folder options in the documents section and an alert at the top of the page in red to easily identify high risk information for staff. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Brevity appeared more challenging to navigate and was not as user friendly. The set up fee was also oppressive for a small organisation. Review Source Response from ShiftCare October 29, 2024 Hi Karen, thank you for your feedback. We're glad to hear our Help Centre has helped you to support your team. SH Scott H. Disability Support Worker Individual & Family Services Used the software for: 1-2 years ### "ShiftCare Review" May 18, 2025 5.0 The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive. Pros ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. Cons There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful. Review Source Response from ShiftCare May 21, 2025 Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team GG Gerry G. Client Intake and Scheduling Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Shift Care review." May 1, 2025 3.0 Yeah, it's an ok system. Could be more straight forward - have to click too many buttons to do something which is annoying. Pros Sending SMS through it. Self explanatory system. Cons Character limit on SMS No pop-up option for important information when clicking into a client profile. Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans. Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) ShiftCare was meant to be more user friendly. Manager made the decision. Review Source KW Kim W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Office Manager/Compliance" April 28, 2025 3.0 Mostly I find ShiftCare a great tool to use New updates are really good Pros Easy to use instruction videos constant updates and real time notifications of updates Cons unable to put in plan dates in main page where the NDIS number goes unable to fully colour code the scheduler Review Source Response from ShiftCare April 30, 2025 Thanks for the great feedback! We're glad to hear ShiftCare’s ease of use and real-time updates are working well for you. We appreciate your suggestions around plan dates and scheduler colour coding - feedback like this helps us improve. If you’ve got more ideas, we’re all ears. Thank you, The ShiftCare Team JR Julie R. Scheduling Hospital & Health Care Used the software for: I used a free trial ### "Best care in good time." November 3, 2025 5.0 I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. Review Source Response from ShiftCare April 21, 2026 Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. MC Marcelle C. Director Office Manager Consumer Services Used the software for: 2+ years ### "Shiftcare is AMAZING " April 28, 2025 5.0 From the moment we signed on the ease of early how to manage shiftcare was incredible . Shiftcare itself was so easy to learn and manage Pros The ease and customer service is probably the best we have had . We find it easy and so do our staff Cons I would love the new features with basic package , but understandable that we need to upgrade to premium . Review Source Response from ShiftCare April 30, 2025 Hi Marcelle, Thanks so much for the glowing review - we're thrilled to hear ShiftCare has been easy for you and your team to use! Making your day-to-day smoother is exactly what we’re here for, so it means a lot to know we’re on the right track. We’re also really happy to hear our customer service team has made a great impression. They’re all about making sure you feel confident and supported. We totally get your point about the new features. While some sit in the premium tier to support growing teams, your feedback helps us improve at every level. Thanks again for being part of the ShiftCare community. If you need anything, we’re here for you. AS Amy S. Team Leader Hospital & Health Care Used the software for: 1-2 years ### "Shiftcare Review" July 14, 2025 3.0 Pros It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good. Cons The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming. Review Source Response from ShiftCare July 16, 2025 Thanks so much for your feedback! We're glad to hear you found ShiftCare easy to use and liked the rostering features. We really appreciate you highlighting the issues with mobile admin functionality - we know how important it is to manage things on the go, and we’re working to improve that experience. Thanks again for helping us get better! SB Stacey B. Owner Manager Consumer Services Used the software for: Less than 6 months ### "Scheduling and Billing simplicity " December 26, 2023 5.0 So far since I have missed the switch to Shift Care , I couldn’t be happier. It is so user-friendly for my staff and myself, and has been a huge time saver support staff, if any questions arise, right there to promptly answer any questions. Glad I made the move! Pros The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care. Cons I do not have anything i don’t like with shift care at this time. I am satisfied. Reason for choosing ShiftCare Support staff Explained thoroughly No start up cost Ease of use Thorough training Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/)[PDFCreator](https://www.capterra.com/p/170829/PDFCreator/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) I made the switch because I had to use four different programs to get an accomplished with what I can accomplish an easy to use Shift Care. Review Source Response from ShiftCare January 9, 2024 Thank you Stacey for sharing your positive experience with ShiftCare! We're thrilled to hear that our platform has been user-friendly for both you and your staff. It's great to know that our support team's commitment to exceptional customer service has made a significant impact, they're always happy to help. AS Alex S. Office Manager Individual & Family Services Used the software for: Less than 6 months ### "Excellent Product" January 17, 2024 5.0 Pros Availability of tutorials on Facebook as well as a live helpdesk and an FAQ site that answers all questions. ShiftCare also compiles all the different apps we previously used into one platform. Gives excellent functionality for the staff side with the mobile app. Constantly updating the platform and taking on feedback from users to create even better functionality. Cons So far we haven't found any issues with ShiftCare. Switched from [CommCare](https://www.capterra.com/p/234148/CommCare/) ShiftCare is easier to use and has a mobile app. Review Source Response from ShiftCare February 5, 2024 Hi Alex, Thank you for your positive review. We're glad to hear you are enjoying all of the features on the app and that you have found the good fro helping your staff. If you need any our amazing customer care team are here to help! CR Christian R. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommend " September 23, 2024 5.0 A great and easy to use platform with 10/10 customer service. Pros Ease to use, great customer service, well priced. Cons not having an admin version of app, forcing us to use safari on phone which is clunky. Review Source Response from ShiftCare September 26, 2024 Hi Christian, thank you for your review! RR RAJEEV R. Director Hospital & Health Care Used the software for: Less than 6 months ### "Best NDIS CMS" July 26, 2024 5.0 It's have been great. The weekly onboarding support catch-up with a representative has been fantastic. Pros The basics of a client management system are the same as any other product on the market. What makes Shiftcare stand out for an NDIS business is - GPS clock in a clock out function: Reduces risk of fraud. - Seamless integration with payroll and accounting software - Reduces double handling of information - Customised templates to meet business needs Cons \- Automatic address suggestion has USA addresses in there. Just make it Australia-specific. Reason for choosing ShiftCare Mentioned in the 'pros' section above. Review Source JH Jaz H. Administration Hospital & Health Care Used the software for: Less than 6 months ### "ShiftCare is amazing, wish we were using ShiftCare from the start." June 5, 2023 5.0 The simplicity of ShiftCare is impeccable, our workers have never had issues with using the website or App. Pros ShiftCare is easy to use, easy to understand, easy to manage, easy to use for invoicing, easy to find our clients and employees information when needed. Cons We don't feel there is anything that needs to be improved. We have never had any issues with ShiftCare. If we don't know how to do something its very easy to find the solution in the help section. If we still cant find an answer ShiftCare is very easy to navigate to talk to someone about our issue and we have always had a quick reply. We have always had someone help us with our enquiry or fix the problem for us. Review Source Response from ShiftCare June 15, 2023 Hi Jaz, it's fantastic to hear that ShiftCare has been working so well for your company! We take great pride in providing an easy-to-use platform that is both intuitive and efficient. We appreciate you taking the time to leave your thoughts on the software. JM Joshua M. Administration Mental Health Care Used the software for: 6-12 months ### "Simple and easy to use shift management software" June 28, 2022 4.0 ShiftCare has streamlined our scheduling and management of supports. ShiftCare has also simplified our approach to client and staff management of their information and documents. Pros Its ease of use with minimal training or direction required is advantageous. Allows users to easily record shift times, progress notes and expenses. Notifications are a helpful feature for admins when managing/reviewing shifts. Cons Mobile app could be improved to include more features present on the web version. Reminders for staff to complete case notes for completed shifts would be useful. Review Source Response from ShiftCare June 29, 2022 Thanks Joshua - Our app team have some great updates in the pipeline to improve the mobile experience. Appreciate the feedback! Pondai M. coordinator Hospital & Health Care Used the software for: 1-2 years ### "- A Comprehensive Solution for Aged Care & NDIS Providers" September 18, 2023 5.0 Pros One of the standout features of ShiftCare is its user-friendly interface. From the very beginning, the software was intuitive to navigate and easy to set up. This is crucial in our industry, where staff members may not have extensive technical backgrounds. The learning curve is minimal, allowing our team to quickly adapt to the platform Cons It can be difficult to navigate unless you ask for help Review Source Response from ShiftCare October 3, 2023 Hi Pondai, we appreciate the time you took out of your busy day to leave this feedback! Thank you so much! Glad to hear your experience has been overall positive. Happy to be on this journey with you! CS Candice S. Director Non-Profit Organization Management Used the software for: 2+ years ### "Shiftcare review" July 31, 2023 5.0 Pros User-friendly, regular updates, minimal glitches, all in one system Cons Whenever we have suggested an improvement the customer service team respond quickly Reason for choosing ShiftCare We've used Shiftcare for 2+ years. We use it as our CRM on a daily basis. Not only do we manage our clients, but we also use this as our staff database. It's user-friendly and the customer service is second to none! Review Source Response from ShiftCare August 10, 2023 Hi Candice, thanks so much for taking time out of your day to leave a review. We are so pleased to hear that you've found ShiftCare user-friendly and a complete solution for your business in the 2+ years you've been with us. Thanks again, and we love being part of your business journey! JN Jade N. Director Individual & Family Services Used the software for: Less than 6 months ### "Empowering Care with Convenience: A Review of Shift Care" August 28, 2023 5.0 In summary, Shift Care stands as a valuable tool that simplifies the process of delivering support services. Its user-friendliness, efficient communication features, and mobile app contribute to its appeal. However, the disparity between the basic and pro versions, especially considering the financial feasibility for a small business, raises some concerns. Despite this, your dedication to assisting individuals with disabilities shines through, and it's clear that you prioritize their well-being above all else. Pros Shift Care offers an incredibly user-friendly experience, ensuring that users can easily access the support they need. The quick and efficient ways to connect with your staff demonstrate your dedication to providing prompt assistance. The inclusion of a mobile app is a fantastic touch, enhancing communication with staff members and streamlining the process of getting help. Cons While Shift Care has a lot to offer, there are some limitations to the basic version when compared to the pro version. For a small business like Just Support, which operates with four staff members, the affordability of the pro version might be a concern. It's disappointing to note that a key feature that could greatly improve efficiency is missing from the basic version. This could potentially hinder the overall experience for both your team and the people you're supporting. Review Source Response from ShiftCare October 3, 2023 Hi Jade! Thank you for your review. We're pleased that you value our dedication to quality service and convenience, especially with our mobile app. We acknowledge your concerns about the disparity between the basic and pro versions and their suitability for small businesses. Your feedback is invaluable, and we're committed to considering it for future enhancements! HW Huxsten W. Director/ Support Worker Individual & Family Services Used the software for: Less than 6 months ### "ShiftCare Review from Making Waves Support Services" August 17, 2023 4.0 Over-all very positive. Pros ShiftCare seems to be a great place which offers many critical features to a company, all relatively easy to access and helpful. It integrates with Xero which is amazing as it helps with invoices which are otherwise painful. Sammy Wilkins was amazing and helpful and walked My partner and I through most issues, I couldn't speak highly enough about her and she is one of the reasons we have chose this platform. Cons Integration of Xero is a bit clunky and requires a bit of help to understand what's going on and where. It takes a little searching around areas to find things but there's probably not much that can be done about this. Review Source Response from ShiftCare August 29, 2023 Hi Huxsten, Thank you so much for taking the time to leave such a great review! We are glad you had a great experience with Sammy and will pass this on to the wider team :-) Appreciate your feedback regarding Xero integration, we are always working to improve the platform so will take this onboard. AP Angela P. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "AP Supports U Shiftcare review. " May 3, 2023 5.0 took a while to get used to all options, which I still am not up to speed with every aspect of Shiftcare, but it is a very useful business tool for all the team. Pros Access for Carers and Management and ability to monitor Carers shifts and supports providing, easy access for all. Cons for my own use, I would find it too time consuming to enter what I am currently using in my Calendar on a daily basis, to enter notes / meetings / documents this would take too long in Shiftcare for me to utilise at this stage on a daily basis. Brilliant for Carers not for Support Coordinator / Director. Review Source Response from ShiftCare June 15, 2023 Thanks Angela for taking the time to leave a review! We're glad that ShiftCare provides easy access for carers and management, allowing you to monitor shifts and provide support. We appreciate your feedback about entering daily notes, meetings, and documents, and we're continuously working on improving our platform. We're really happy to hear that it's a useful business tool for your team. If you ever need assistance, we're here to help! AR Angela R. Disability Support Hospital & Health Care Used the software for: 6-12 months ### "Shiftcare review" June 19, 2024 5.0 My overall experience with ShiftCare has been excellent. It's user-friendly, efficient, and has significantly improved our care coordination. The only downside is the price, but the benefits far outweigh the cost. Highly recommended! Pros I have been using ShiftCare for managing our care schedules and I couldn't be more pleased with the experience. What I liked most about ShiftCare is its user-friendly interface and comprehensive features that make organizing and coordinating care incredibly efficient Cons What I liked least about ShiftCare is the price when you get more workers. Reason for choosing ShiftCare it was easy to understand, visually appealing Review Source Response from ShiftCare June 23, 2024 Hi Angela, thank you for your review. We're glad to hear ShiftCare has helped you to run your business more efficiently BH Belinda H. Manager Individual & Family Services Used the software for: Less than 6 months ### "Easy to use software for our private homecare business" December 2, 2021 5.0 We have only needed to use the online technical assistance to help us understand the software. So far everything has met our needs. Any time that I have emailed a ShiftCare representative, their response has always been efficient, friendly and professional. Pros We have found ShiftCare very easy to get started and affordable for start-up businesses like ours. We like the clock-in and out feature for staff members to use and the scheduler is very effective ensuring our client service times don't overlap. The document hub for staff certifications tells us as soon as any staff documents are out of date and we need to follow up. So far we haven't hit any major snags but if we do, I know that the back up customer support is available and efficient. There is plenty of information on the app (What's New on ShiftCare section to keep you informed but also know you can get in contact with the ShiftCare staff anytime and they can help you. Cons Nothing yet, still learning all the features and tailoring the software to meet our small business needs. Reason for choosing ShiftCare We read all the reviews and most current users where happy with the ease of use and customer support so together with the affordable subscription we decided to give ShiftCare a go. Review Source RM Ricky M. Support worker Mental Health Care Used the software for: 1-2 years ### "ShiftCare Review" June 6, 2024 5.0 Pros My business has been with Shiftcare for around two years. It is a fantastic system. I save so much time in regards to rostering, sending invoices, Staff management, and so much more. It also communicates with my accounting software with a few clicks of a button. I highly recommend Shiftcare. Cons It has been a magnificent. I couldn't recommend it enough. Review Source Response from ShiftCare June 11, 2024 Hi Ricky, thank you for your review. We're delighted to hear you have been a part of the ShiftCare family for the past two years! thank you for recommending us. KX Krystal X. Director Individual & Family Services Used the software for: 1-2 years ### "Great Software" June 18, 2022 4.0 Shiftcare is the backbone of our business and I would not be able to function without it. I like how easily I have been able to adjust my subscription to reflect the exact number of staff I have at any one time. Shiftcare are always updating and improving their platform. I am very happy with it! Pros Learning to use Shiftcare was easy and there is usually ongoing training and updates available from their support team. I have been able to get good responses from support if I ever needed more assistance and these have fixed my issues quickly. Cons The mobile platform for the administrator role doesn't allow me to easily update or add shifts for my staff, so I usually log-on using a laptop if I am not in my office location. I find the notifications icon frustrating, as I am not able to delete individual notifications and let others remain in that menu if I am not ready to read them yet. Review Source Response from ShiftCare June 21, 2022 Hi Krystal, thanks so much for your feedback. I have discussed your comments regarding the mobile app with our developer team. Mobile is a big focus at the moment and your comments will not fall on deaf ears :-) Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Nurse Scheduling](https://www.capterra.com/nurse-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.