# ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShiftCare the right Home Care solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233684/ShiftCare/reviews --- ShiftCare 4.6 (145) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of ShiftCare Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JR Julie R SchedulingHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease.“ November 3, 2025 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be.“ October 1, 2024 SH Scott H Disability Support WorkerIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers.“ May 18, 2025 Daniel M DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows.“ October 1, 2024 KF Karen F ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues.“ October 16, 2024 CP Cynthia P OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.“ November 11, 2025 KC Kylie C DirectorIndividual & Family Services, 51 - 200 employeesUsed the software for: 6-12 months. “Answers are prompt whenever there is a question or issue. If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts“ April 29, 2025 JS Jason S OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The product is unstable, support is unreliable, and the company’s integrity is questionable.“ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bridie S. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Shiftcare makes managing our support service easy" August 1, 2023 5.0 Its very satisfactory Pros Its meets the needs of our NDIS business. Cons I dont like the way information from Shiftcare appears on invoices and payslips. Reason for choosing ShiftCare functionality and price Switched from [CareLineLive](https://www.capterra.com/p/10004033/CareLineLive/) Shiftcare was a better fit for an NDIS business. Review Source Response from ShiftCare August 10, 2023 Hi Bridie! Thank you so much for taking the time to relieve, and we really appreciate your feedback regarding the appearance of information on invoices and payslips. Your feedback has been noted! Thanks again and please reach out to our support team if we can assist with anything :-) KF Karen F. Manager Hospital & Health Care Used the software for: Less than 6 months ### "ShiftCare Support is amazing" October 16, 2024 5.0 My experiences with ShiftCare have been so positive. I set up ShiftCare for my organisation and was able to access the Support Team immediately for any questions or assistance. Pros The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues. ShiftCare is intuitive and work flows organically which supports a consistent staff work practice. Cons It would be great to have folder options in the documents section and an alert at the top of the page in red to easily identify high risk information for staff. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Brevity appeared more challenging to navigate and was not as user friendly. The set up fee was also oppressive for a small organisation. Review Source Response from ShiftCare October 29, 2024 Hi Karen, thank you for your feedback. We're glad to hear our Help Centre has helped you to support your team. JM Julia M. Service Delivery Manager Individual & Family Services Used the software for: 6-12 months ### "Good but could be better" April 29, 2025 3.0 Overall, it functions quite well. But I would love additional features to make it really useful and efficient for our work. Pros Mostly easy to roster and capture client info. It's reasonably intuitive. Cons I have selected to receive only certain email notifications but receive all of them instead. I emailed the shiftcare team about this issue months ago and never received a reply. I would like an option for admin/service delivery to capture notes on clients, more like a CRM function. If we write shift notes against our admin shift, we can't attach a client name to put it on their profile. We are now using a separate program for this. The document upload button is at the bottom of the page and you always have to scroll down to find it - really annoying once you have a long list of documents. I can create new types of staff qualifications in the settings section, but I can't find how to add these qualifications to staff profiles. I would prefer all of the screens to just scroll down instead of having to click to the next page to view everything. For admin shifts, can you easily add in a lunch break without having to create a split shift? I'd like to easily be able to export individual incident reports into OUR template in Word or PDF - the export for communications at the moment is pretty ugly and is only in PDF. Review Source JT James T. Owner Civic & Social Organization Used the software for: 1-2 years ### "Great for small business" October 9, 2024 5.0 Very easy and most importantly affordable Pros It’s easy to use and great for small businesses Cons Nothing, so far it’s been very easy to understand Alternatives considered [Pocket HRMS](https://www.capterra.com/p/157434/Pocket-HCM/) Reason for choosing ShiftCare Affordability and much easier to use than pocket watch Review Source Response from ShiftCare October 21, 2024 Thank you for your review James! BR Brayden R. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Shiftcare " October 2, 2024 5.0 Excellent, never ran into any trouble however know if i do i can ask question and get a response quickly. Pros Easy to use, and not only a rostering platform but also works for invoicing. Cons Not as friendly to use on a mobile. Only issue. Switched from [TurnPoint](https://www.capterra.com/p/168147/TurnPoint-Care/) Ease of use and can do much more than other providers Review Source GG Gerry G. Client Intake and Scheduling Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Shift Care review." May 1, 2025 3.0 Yeah, it's an ok system. Could be more straight forward - have to click too many buttons to do something which is annoying. Pros Sending SMS through it. Self explanatory system. Cons Character limit on SMS No pop-up option for important information when clicking into a client profile. Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans. Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems. Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) ShiftCare was meant to be more user friendly. Manager made the decision. Review Source SH Scott H. Disability Support Worker Individual & Family Services Used the software for: 1-2 years ### "ShiftCare Review" May 18, 2025 5.0 The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive. Pros ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. Cons There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful. Review Source Response from ShiftCare May 21, 2025 Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team KW Kim W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Office Manager/Compliance" April 28, 2025 3.0 Mostly I find ShiftCare a great tool to use New updates are really good Pros Easy to use instruction videos constant updates and real time notifications of updates Cons unable to put in plan dates in main page where the NDIS number goes unable to fully colour code the scheduler Review Source Response from ShiftCare April 30, 2025 Thanks for the great feedback! We're glad to hear ShiftCare’s ease of use and real-time updates are working well for you. We appreciate your suggestions around plan dates and scheduler colour coding - feedback like this helps us improve. If you’ve got more ideas, we’re all ears. Thank you, The ShiftCare Team JR Julie R. Scheduling Hospital & Health Care Used the software for: I used a free trial ### "Best care in good time." November 3, 2025 5.0 I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. Review Source Response from ShiftCare April 21, 2026 Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. AS Amy S. Team Leader Hospital & Health Care Used the software for: 1-2 years ### "Shiftcare Review" July 14, 2025 3.0 Pros It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good. Cons The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming. Review Source Response from ShiftCare July 16, 2025 Thanks so much for your feedback! We're glad to hear you found ShiftCare easy to use and liked the rostering features. We really appreciate you highlighting the issues with mobile admin functionality - we know how important it is to manage things on the go, and we’re working to improve that experience. Thanks again for helping us get better! MS Melissa S. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best decision we made!" December 1, 2023 5.0 After having headache after headache with our last software, I finally found Shiftcare and it was the answer to all of our problems! Shiftcare and it's team, were everything that we needed, from customer service excellence to software proficiency! Sometimes we all dread change but this was by far the best change we have had yet! Thank you to the team for making the transition smooth and effortless! Pros Shiftcare was by far, the best decision we made! It not only cut my costs to a fraction of the last company but the customer service is amazing and the software is seamless! Cons I really have no complaints, and any requests for features I would like, are being worked on by the team! They have been very attentive and understanding! Alternatives considered [Caretime](https://www.capterra.com/p/229462/Caretime/)[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing ShiftCare The price and customer service was better than competition. Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) The other company had less than average customer service. The other company erroneously charged me plus required me to provide them with a card to charge monthly though never providing me with a detailed invoice ahead of time. They would provide one if I asked. The other company charged me per client which became very expensive and when I asked for a lower price, they gave a very small discount per client which did not amount to a reasonable deal. When I discussed all of my concerns the customer satisfaction specialist raised his voice and attempted to argue with me. Honestly, it was a very stressful situation that I am glad to have behind me. Shiftcare is 100% different and better because of it. Review Source Response from ShiftCare December 6, 2023 Hi Melissa, Thank you very much for your kind and positive review. We're so glad to hear you love our software and that your experience with our customer service team has been amazing. They are a great team who work very hard to help our customers. Very happy to hear you have no complaints and you are enjoying our software. If you ever have any issues, don' hesitate to reach out. AE Aleesha E. Support Manager Hospital & Health Care Used the software for: 6-12 months ### "Best Product for Scheduling of Support Workers" November 22, 2023 5.0 RECOMMEND IT 100%!!! Its the best system Ive used and suits our business perfectly! Pros The price made it affordable for us and we are now able to manage compliance easily. Scheduling the team is super easy and has made communicating change of shifts a breeze. Cons Nothing to report on this, myself and the team love it! Switched from [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) Metcare (Umantec) was super expensive, had zero support, and the platform itself was really unreliable and time consuming to use. Would not recommend it to anyone. The people running it do not care about you at all just want your money. Review Source Response from ShiftCare December 6, 2023 Hey Aleesha, Thank you for your positive review. We are pleased to hear that our software has helped you to manage compliance easily and our scheduling features have been very useful! If you ever have any issues, don't hesitate to reach out to our amazing customer service team, they are always happy to help! LE Leigh E. Managing Director Individual & Family Services Used the software for: 1-2 years ### "Comprehensive Product" July 22, 2024 5.0 The program is easy to use and the support is second to none. They are always available to answer a question or assist with an issue in a timely manner. Great program and would highly recommend. Pros The functions of ShiftCare allows us to run our business to a high standard, to track /amend shifts, record notes, store data and complete invoicing and payroll. Cons Nothing really but a big program with lots of functions to learn. Reason for choosing ShiftCare Functions, compatibility, ease of use and support. Review Source Response from ShiftCare July 29, 2024 Thanks for your positive review Leigh! RR RAJEEV R. Director Hospital & Health Care Used the software for: Less than 6 months ### "Best NDIS CMS" July 26, 2024 5.0 It's have been great. The weekly onboarding support catch-up with a representative has been fantastic. Pros The basics of a client management system are the same as any other product on the market. What makes Shiftcare stand out for an NDIS business is - GPS clock in a clock out function: Reduces risk of fraud. - Seamless integration with payroll and accounting software - Reduces double handling of information - Customised templates to meet business needs Cons \- Automatic address suggestion has USA addresses in there. Just make it Australia-specific. Reason for choosing ShiftCare Mentioned in the 'pros' section above. Review Source AR Angela R. Disability Support Hospital & Health Care Used the software for: 6-12 months ### "Shiftcare review" June 19, 2024 5.0 My overall experience with ShiftCare has been excellent. It's user-friendly, efficient, and has significantly improved our care coordination. The only downside is the price, but the benefits far outweigh the cost. Highly recommended! Pros I have been using ShiftCare for managing our care schedules and I couldn't be more pleased with the experience. What I liked most about ShiftCare is its user-friendly interface and comprehensive features that make organizing and coordinating care incredibly efficient Cons What I liked least about ShiftCare is the price when you get more workers. Reason for choosing ShiftCare it was easy to understand, visually appealing Review Source Response from ShiftCare June 23, 2024 Hi Angela, thank you for your review. We're glad to hear ShiftCare has helped you to run your business more efficiently RM Ricky M. Support worker Mental Health Care Used the software for: 1-2 years ### "ShiftCare Review" June 6, 2024 5.0 Pros My business has been with Shiftcare for around two years. It is a fantastic system. I save so much time in regards to rostering, sending invoices, Staff management, and so much more. It also communicates with my accounting software with a few clicks of a button. I highly recommend Shiftcare. Cons It has been a magnificent. I couldn't recommend it enough. Review Source Response from ShiftCare June 11, 2024 Hi Ricky, thank you for your review. We're delighted to hear you have been a part of the ShiftCare family for the past two years! thank you for recommending us. KM Karen M. Business Manager Individual & Family Services Used the software for: Less than 6 months ### "Fantastic System" May 25, 2023 5.0 Overall I am very satisfied with ShiftCare. You won't find a single system out there that won't incur feedback with personal preferences and I think overall, ShiftCre has nailed it.Notes and communication is should be easily recorded and separated, for example keep shift notes, incidents and case notes separate. Pros Incredibly simple to use, it syncs with accounting systems so well. It has been very easy to use and navigate and very minimal training required to use it. The app is very easy to use also, I love the constant support and information provided by ShiftCare and very rarely are there technical issues if any at all.Some systems over complicate things with their set outs and when there are too many options and functions it makes it overwhelming and that's why I love the simplicity of ShiftCare.I also find the colours great, I can be sensitive to certain colours being too bright or when there are too many colours it can also be overwhelming and I think ShiftCare has found the perfect balance.I love that ShiftCare simplifies everything and does a lot of the work for you. The reporting system is incredibly simple and easy to use as well. Cons I love how you can add things to the system like forms ect to work with your in-house documents. It would be great if there was a bulk upload for documents to save time.The schedule when opened should reflect the current week to avoid rostering errors.I also feel that shift care is slightly too expensive for app only users as well. Reason for choosing ShiftCare Simple functionality and great automatic processes. The Payroll and Invoicing and billing financial calculations are fantastic. Review Source Response from ShiftCare June 15, 2023 Hi Karen, thank you for your review of ShiftCare. We're really thrilled that you find our system simple to use. Your suggestions regarding bulk document uploads, schedule visibility, and pricing are noted. We're glad you chose ShiftCare and thank you for your support! CL Charles L. Director Mental Health Care Used the software for: 1-2 years ### "Great Softwear and product." June 6, 2022 5.0 My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway. Pros When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel. Cons There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident. Reason for choosing ShiftCare One of the directors who had IT experiance had reccomended we use this product. Review Source Response from ShiftCare June 7, 2022 Hi Charles, thanks so much for your feedback, we're really happy you've tapped in and managed to save the time you have. I have also shared your feedback regarding incident reports with our product team. They're on it & about to release an incident note template, with plans to further expand on this in the future. MD Mike D. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Essential Software for Managing Community Support Workers" April 19, 2023 5.0 ShiftCare provides a secure central point for my team to enter and review client case notes from the mobile phone app. This was the primary function for which I signed up to ShiftCare. I have since upgraded to the top level of subscription to provide my team with the ability to enter their own shifts. This functionality more than justifies the additional expense of the top tier subscription in terms of the time that it saves me in not having to enter each shift myself. There are still some features that could use further development (Caregiver access to client details from the mobile app without needing to add this separately in a different section, Caregiver ability to enter shifts from the desktop app, functionality to add and update medication names, dosages and times) however I have seen a number of updates adding additional functionality since I subscribed to this product. ShiftCare is arguably the most useful tool my business uses. Pros ShiftCare provides a comprehensive platform for me to manage staff and clients in my small NDIS business providing psychosocial supports to people in their homes and in the community. In real time I can see when and where staff log on and off shifts, and when they enter case notes and mileage. I especially like the functionality of staff being able to enter their own shifts, meaning that they don't need to contact me when organising ad-hoc appointments with their clients. Cons Due to the nature of our work - visiting a number of different clients in different locations during the same day - I find it time consuming to schedule individual appointments for each client then enter separate blocks of time to fill in between appointments to capture a staff member's entire shift i.e. if a staff member is working from 10am to 6pm and seeing 3 clients in different locations during that time, I need to enter each client visit separately then create dummy appointments for paid time between clients. Reason for choosing ShiftCare ShiftCare represents the best value for money considering the features my business requires and the available budget Review Source DM Danielle M. Chief Nursing Officer Hospital & Health Care Used the software for: 6-12 months ### "Love ShiftCare" September 25, 2023 5.0 Pros ShiftCare has been great for my growing Home Care company Cosmed At Home! The software system and app are very user friendly and all my nurses love it! The customer service is great as well \[sensitive content hidden\] was wonderful when we were on-boarding our company with the this system! Cons Haven't been able to find anything that I do not like yet. So far everything works well with my home care company Review Source Response from ShiftCare October 4, 2023 Hi Danielle! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive. If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! HH Hayden H. Director Mental Health Care Used the software for: 1-2 years ### "Good product for the money you spend, major drawbacks but overall good quality." July 4, 2022 4.0 It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like. Pros Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms. Cons Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero. Reason for choosing ShiftCare Pricing model Review Source Response from ShiftCare August 5, 2022 Thank you Hayden - some good food for thought which I've shared with our dev team. We take pride in our software being simple and user friendly so any inefficiencies or frustrations are priorities for us to solve. HW Huxsten W. Director/ Support Worker Individual & Family Services Used the software for: Less than 6 months ### "ShiftCare Review from Making Waves Support Services" August 17, 2023 4.0 Over-all very positive. Pros ShiftCare seems to be a great place which offers many critical features to a company, all relatively easy to access and helpful. It integrates with Xero which is amazing as it helps with invoices which are otherwise painful. Sammy Wilkins was amazing and helpful and walked My partner and I through most issues, I couldn't speak highly enough about her and she is one of the reasons we have chose this platform. Cons Integration of Xero is a bit clunky and requires a bit of help to understand what's going on and where. It takes a little searching around areas to find things but there's probably not much that can be done about this. Review Source Response from ShiftCare August 29, 2023 Hi Huxsten, Thank you so much for taking the time to leave such a great review! We are glad you had a great experience with Sammy and will pass this on to the wider team :-) Appreciate your feedback regarding Xero integration, we are always working to improve the platform so will take this onboard. AP Aiden P. Disanility support worker Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beyond disability limits review " May 31, 2024 5.0 Pros Easy to use, easy to roster and change roster at a moments notice Cons Shiftxare Cannot dupport all priceguides on ndis Review Source Response from ShiftCare June 5, 2024 Hi Aiden, thank you for your review. We're glad to hear you find the platform easy to use. FP Frank P. Support Worker Mental Health Care Used the software for: Less than 6 months ### "Easy to understand" August 2, 2023 5.0 I'm relieved that I found ShiftCare; rostering staff can be tricky, however, ShiftCare makes it simple. My staff all enjoy using ShiftCare as it organises tasks and progress notes. Pros It's super easy to navigate and understand for both our administration and support workers. Cons Thankfully, we haven't had any problems thus far. Review Source Response from ShiftCare August 10, 2023 Hi Frank! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive. If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! BH Belinda H. Manager Individual & Family Services Used the software for: Less than 6 months ### "Easy to use software for our private homecare business" December 2, 2021 5.0 We have only needed to use the online technical assistance to help us understand the software. So far everything has met our needs. Any time that I have emailed a ShiftCare representative, their response has always been efficient, friendly and professional. Pros We have found ShiftCare very easy to get started and affordable for start-up businesses like ours. We like the clock-in and out feature for staff members to use and the scheduler is very effective ensuring our client service times don't overlap. The document hub for staff certifications tells us as soon as any staff documents are out of date and we need to follow up. So far we haven't hit any major snags but if we do, I know that the back up customer support is available and efficient. There is plenty of information on the app (What's New on ShiftCare section to keep you informed but also know you can get in contact with the ShiftCare staff anytime and they can help you. Cons Nothing yet, still learning all the features and tailoring the software to meet our small business needs. Reason for choosing ShiftCare We read all the reviews and most current users where happy with the ease of use and customer support so together with the affordable subscription we decided to give ShiftCare a go. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.