--- title: "ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShiftCare the right Nurse Scheduling solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233684/ShiftCare/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- ShiftCare 4.6 (197) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of ShiftCare Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SH Scott H Disability Support WorkerIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers.“ May 18, 2025 CP Cynthia P OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.“ November 11, 2025 JR Julie R SchedulingHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease.“ November 3, 2025 JS Jason S OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The product is unstable, support is unreliable, and the company’s integrity is questionable.“ November 12, 2025 BL Brooks L Medical AssistantMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “It makes your schedule, has great security and the best customer support.“ April 26, 2026 FL Faye L ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The payroll could not be broken down into different time periods so integration into Xero was useless.“ May 15, 2025 KC Kylie C DirectorIndividual & Family Services, 51 - 200 employeesUsed the software for: 6-12 months. “Answers are prompt whenever there is a question or issue. If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts“ April 29, 2025 FL Faye L ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Shiftcare had some privacy breaches as there were teams that could access information from other team teams through incident report etc“ May 15, 2025 ## Showing most helpful reviews Showing 1-25 of 197 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janieka D. ### "Streamlines Care Operations, Though Setup Can Be Challenging" November 6, 2026 3.5 I keep our rostering, staff communications, client notes, and invoicing in one place with ShiftCare, reducing paperwork and coordination. Pros I like that ShiftCare keeps our rostering, staff communications, client notes, and invoicing in one place, reducing paperwork and coordination. The AI chatbot is very helpful. It answers questions when it already has the answers, so I don’t have to speak to a staff member. Cons I found the initial setup kind of hard and needed staff to assist. There are many things that could be improved, but I can't name them. Review Source RS Ruby S. ### "Streamlines Operations, Though Form Building Needs Work" November 6, 2026 5.0 I use ShiftCare to keep client records in one place. It helps us with invoicing, and its Xero integration helps us with timesheets and payroll. Pros I like the dashboards, especially for financials and payments, and being able to email invoices directly to plan managers from ShiftCare. The built-in price book makes invoicing easy and helps us get accurate amounts; it also updates when the NDIS price guide changes. I like that I can roster staff and clients, add progress notes and report incidents, and that ShiftCare flags possible incidents in red before I read the case notes. It scans the notes, which streamlines the process and saves me time. Exporting case notes is easy, and ShiftCare has pretty much all the functions we need to run our business. It also keeps client records in one place, and its Xero integration helps us with timesheets and payroll. Setup was very easy. I found the guidelines, help, check-ins, webinar invitations and YouTube videos helpful, and I use the ShiftCare AI agent, Carrie, daily when I need support or don’t understand something. ShiftCare has really helped us streamline our business, and so far we’re very happy with it. Cons I’m still finding form building a bit touch and go. I haven’t been able to get forms working properly or build in risk assessments, so we have to upload documents from OneDrive instead. I may need to ask ShiftCare for help or have someone walk us through it. Review Source Natasha G. Support worker Used the software for: Less than 1 year ### "Easy, Uncomplicated to Use with Clear Wording" November 5, 2026 5.0 One of the features I really like about ShiftCare is the flexibility it gives you when completing shift notes. Sometimes, as a support worker, you need to leave quickly to get to your next client, attend an appointment or pick up your children from school. ShiftCare allows you to clock out at the end of your shift and return to complete your notes later when you have more time. I find this feature very convenient because it takes the pressure off having to complete everything before leaving and allows me to manage my time more effectively. Pros It’s very easy and uncomplicated to use, with clear wording throughout. Cons The only issue I have with ShiftCare is that once shift notes have been submitted, there doesn’t seem to be an option to go back and check whether they’ve been completed. Sometimes I can’t remember if I’ve submitted my notes, so I end up writing them again just to be sure. It would be really helpful if there were a way to view or confirm previously submitted shift notes to avoid unnecessary duplication. Review Source Relationship Used the software for: 3-5 years ### "Shift care Huge benifits" November 9, 2026 5.0 Enjoying the extra side tabs incedent reporting I would not use any thing else Comunication for everyone to see and read Pros Easy all in one app no need to make it complicated for team clients or family That may want to have access tofamily access Cons Nothing it secure friendly and so efficent Millage can be tracked Log in and out of shifts Tracking of how our clients are cared Review Source Psychologist Used the software for: 3-5 years ### "Shiftcare - value for a small business " November 9, 2026 4.0 Pros I like the user interface, reports, as well as the ability to customise how you view each month. It is also nice and simple to set up and add new clients. As a small business it is fit for purpose. Cons What I would like to see more of from Shiftcare, is a platform access option that enables sole traders to utilise it. Currently you must pay for a minimum number of staff, regardless of whether it is used or not. Unfortunately in this economy, it is difficult as a healthcare provider to meet your overheads given the volatility of the system. Review Source Director Used the software for: 1-3 years ### "Generally positive experience" November 9, 2026 4.0 Pros Consistently improving and looks to actively implement customer feedback on a regular basis. Customer service and response time to contact is prompt, and the AI assistant functionality works well. Cons Lack of ability to set different times zones for national providers adds a degree of difficulty to rostering that could seemingly be easily avoided. Hopefully an improvement that could be added in the future. Alternatives considered [Vertex](https://www.capterra.com/p/160387/Vertex-SMB/) Reasons for choosing ShiftCare Consistent reviews, particularly those regarding continuous improvement Review Source RN Used the software for: 1-3 years ### "Sceptical at first, but turns out i love it! " November 9, 2026 4.0 The ShiftCare app is good value for money and turns out its quite easy to use, im not very good with technology to be honest, but i have been able to wrap my head around it fairly well. It really helps to streamline my rostering and i like that at the end of each week i can create a billing report for each client to utilise to simplify doing invoices to! It is especially useful to be able to have staff clock in and out and know that they cant clock out late if they aren't actually still at the shift. Pros Good value for money. love that i can put a appointment note in a client shift booking so that staff know what to expect when they arrive and i find that makes it so that staff cant claim they didnt know. customer support has been quite good to, loads better than xero, i really appreciate that any time of day/night i get a repsonse to my panicked seek help questions. Recently unfortunately a staff member receieved a text about her shiftcare app faulting and she clicked the link within the text, sadly that was a scam/phishing text, buttttt ShiftCare picked up on it extremely fast, it was wild, i had notification within a few minutes that something had happened and they promptly had the staff reset passwords etc and no data or information was accessed - i feel because the response was so fast. so the security is great to. I was really sceptical initially, but am loving it. Cons I have had some difficulties syncing it with xero, but there is a good chance that's on me. It is also infuriating that as business owner, by "admin" account cant actually use the app on mobile, honestly that is daft. in order to do that you need to create an extra account (with a different email) and that account then uses up a spot within the subscription, i do feel this should be rectified. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) it was too fiddly and didnt have half the features of shiftcare, it also cost more money at the time. Alternatives considered [Astalty](https://www.capterra.com/p/274996/Astalty/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reasons for choosing ShiftCare overall value and layout of the webpage, seemed more likely to be something i would be able to wrap my head around. i also loved that it had gps location function as i had some difficulty with staff clocking out times being disputed by clients - and this feature solved that. Review Source Admin Used the software for: Less than 1 year ### "ShiftCare customer review " November 8, 2026 5.0 My experience has been good so far I would recommend it to anyone who is considering a software or a system to help them manage their NDIS company it helps us with customers appointments reminders and communication with our employees and other staff paperwork management which is a very good tool to keep track of workers paperwork Pros I like that it’s functional and easy to use from admin side and easy to use by workers through the app, made life easier as a business manager Cons It can often be quite challenging to obtain a comprehensive price guide and the full breakdown of line items for the NDIS. Many participants and service providers find that the information is not always straightforward to access, and even when it is available, it can be confusing or time‑consuming to interpret. The price guide is an essential resource for understanding the costs of supports, planning budgets, and ensuring that services are billed correctly, so any difficulty in accessing or navigating it can create frustration. Having clear, easily accessible line items and pricing details is crucial for both effective planning and compliance with the scheme. Review Source Director Used the software for: Less than 1 year ### "Good features " November 8, 2026 4.0 Pros The scheduling function is great although can be frustrating at times. It makes sense and is relatively easy to use. The app is handy and simple to view. Cons Changing shifts can be a bit clunky at times - if there are multiple shifts on the same day for the same worker. Switched from [RotaWiz](https://www.capterra.com/p/10025399/RotaWiz/) Better functionality and reviews available online Alternatives considered [Astalty](https://www.capterra.com/p/274996/Astalty/) Reasons for choosing ShiftCare Cost was the biggest contributing factor and integration with xero Review Source Operations Manager Used the software for: 3-5 years ### "Shiftcare Review" November 8, 2026 4.0 Overall, my experience with ShiftCare has been positive. It supports our day-to-day operations well, particularly rostering and managing client information. However, ongoing changes to the system without clear advance communication can be frustrating, as we often discover them while completing routine tasks. Better communication about updates and their impact would make the experience much smoother. Pros What I like most about ShiftCare is having rostering, client information, progress notes and staff communication in one place. The rostering functionality makes it easier to coordinate shifts, identify gaps in coverage and manage changes. Having everything connected gives us better oversight of day-to-day operations and reduces administration. Cons The main drawback for us is the workaround required for billing SIL properties. It adds administrative steps and complexity when managing shared supports and individual participant billing. A more streamlined, purpose-built SIL billing process would save time and reduce the risk of errors. Review Source Verified Reviewer 4.0 November 11, 2026 AI summary based on a full review ShiftCare provides valuable tools for care management, including workforce management and risk management, which enhance operational efficiency. Yet, there are concerns about the platform prioritizing new features over improving existing ones, leaving some basic functionalities underdeveloped. Log in to unlock the full review, detailed ratings, and pros & cons HR Used the software for: 1-3 years 4.5 November 9, 2026 AI summary based on a full review ShiftCare provides a straightforward way to manage staff schedules and client details, which enhances operational efficiency. A key limitation is its reporting capabilities, which could benefit from greater flexibility and better integration with other platforms. Log in to unlock the full review, detailed ratings, and pros & cons Care coordinator Used the software for: Less than 1 year 4.5 November 6, 2026 AI summary based on a full review ShiftCare provides valuable support and ease of use for managing various aspects of an NDIS business, including invoicing and scheduling. However, some essential features like incident reports come at a premium cost, which could be a drawback for some users. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 3.5 November 6, 2026 AI summary based on a full review ShiftCare offers a simple interface that streamlines invoicing and client management, making weekly tasks efficient. The setup process can be challenging for new users, and mobile invoicing is not currently supported. Log in to unlock the full review, detailed ratings, and pros & cons Manager Used the software for: 1-3 years 4.0 November 6, 2026 AI summary based on a full review This tool provides a significant benefit by ensuring that scheduling reflects everyone's availability, which aids in efficient management. Currently, there are no drawbacks noted in the review. Log in to unlock the full review, detailed ratings, and pros & cons Director Used the software for: 5+ years 4.5 November 5, 2026 AI summary based on a full review The system is straightforward to use, benefiting management and staff alike by providing clear insights into rostered hours and overtime. A potential downside is the high cost associated with moving to the next tier. Log in to unlock the full review, detailed ratings, and pros & cons Administrator prior used to be HR manager Used the software for: 1-3 years 5.0 November 5, 2026 AI summary based on a full review Using Shiftcare has streamlined processes by consolidating various functionalities into a single platform, which is a significant advantage. The only area for improvement noted is the limited features in the new training aspect. Log in to unlock the full review, detailed ratings, and pros & cons Jason Z. Information And Compliance Officer Used the software for: 1-3 years ### "Simple Onboarding and Improved Xero Integrations" November 5, 2026 4.5 Allows us to roster shifts and organise our team remotely Pros Simple to use, with straightforward onboarding for staff both onsite and in the office. Integrations with other software, such as Xero, are much improved compared with the early years. The UI could benefit from more stability, it is changing too often but hopefully it will slow down now. Prices are still okay, The AI is not helpful, we would prefer to be able to switch it off on a client / location basis, no lags so no issues with performance. Cons The mobile admin experience is still difficult to use and hard to view. Switched from [RosterElf](https://www.capterra.com/p/171356/RosterElf/) Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/)[RosterElf](https://www.capterra.com/p/171356/RosterElf/) Reasons for choosing ShiftCare It was cheaper and more suitable at the time Review Source Executive Leader Used the software for: 1-3 years 4.5 November 4, 2026 AI summary based on a full review This platform enhances operational efficiency by centralizing scheduling, incident management, and onboarding processes. A limitation noted is the difficulty in setting parameters for reports, which can be clunky. Log in to unlock the full review, detailed ratings, and pros & cons Daniel M. Director Used the software for: Less than 1 year ### "Highly Effective, Well-Priced Platform with Excellent Support and Room for UX Improvements" October 3, 2024 4.0 ShiftCare has streamlined our business operations, reducing admin time and errors significantly. The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. Pros ShiftCare offers transparent pricing, flexible user management, and seamless Xero integration. The platform’s responsive customer support and regular improvements through a semi-public roadmap are standout features, making it highly user-friendly and efficient. Cons While ShiftCare is a robust platform, there are some areas that need improvement. The lack of a dedicated mobile admin app and a non-responsive website can make it difficult to manage tasks efficiently on the go. Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows. Managing recurring shifts could be smoother, as it currently requires excessive clicking through the month picker. There are also inconsistencies, such as the inability to bulk-edit kilometre pricing and the poor handling of split shifts, which don’t reflect correctly in the carer app or timesheets. Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be. Improving these areas would make a big difference in daily usage. Switched from [Payroller](https://www.capterra.com/p/10005338/Payroller/) Payroller's mobile app was significantly buggy, had poor cross-platform development, and very feature-limited. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/)[Brevity](https://www.capterra.com/p/266848/Brevity/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[splose](https://www.capterra.com/p/240945/Splose/)[Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Reasons for choosing ShiftCare Transparent, affordable pricing; much more responsive pre-sales team; Xero integration; met our admin needs; good feature set Review Source Response from ShiftCare October 3, 2024 Thank you very much for your detailed review Daniel. We appreciate your feedback! Director Used the software for: 1-3 years ### "ShiftCare is a good scheduling App" June 4, 2025 4.0 Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you! Pros Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good. Cons Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay. Alternatives considered [Sentry](https://www.capterra.com/p/166136/Sentry/) Reasons for choosing ShiftCare Unsure sorry. I can't remember. It was too long ago. Review Source Response from ShiftCare June 4, 2025 Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team Office Manager Used the software for: Less than 1 year ### "Office Manager/Compliance" April 29, 2025 3.0 Mostly I find ShiftCare a great tool to use New updates are really good Pros Easy to use instruction videos constant updates and real time notifications of updates Cons unable to put in plan dates in main page where the NDIS number goes unable to fully colour code the scheduler Review Source Response from ShiftCare April 30, 2025 Thanks for the great feedback! We're glad to hear ShiftCare’s ease of use and real-time updates are working well for you. We appreciate your suggestions around plan dates and scheduler colour coding - feedback like this helps us improve. If you’ve got more ideas, we’re all ears. Thank you, The ShiftCare Team kC kyliecrambrook@mypowerfoundations.com.au C. Director Used the software for: Less than 1 year ### "Best move we made as a business!" April 30, 2025 5.0 Wonderful! Answers are prompt whenever there is a question or issue. If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts Pros Ease of use. The program is built in a way that anyone can navigate. The information is easy to find when needed, and shift building is super simple. In app messaging is fantastic for compliance and prompt communication. Cons Could do with more data availability and a few tweaks to make the workflow faster Switched from The program was too complex and buggy. The layout was not user friendly and it often took too long for replies when issues arose Review Source CEO Used the software for: 3-5 years ### "Highly recommended " February 26, 2025 5.0 We've used shiftcare for close to 7 years and we have seen how far the improvements have come. Love the prompt support and the continues improvements. Pros The user friendly tools and latest improvements. Prompt support through the chat and efficiency. Cons Would be great if we could have a careplan to fill in the software instead of uploading as attachments Switched from More user friendly less complicated, set up is easier, team members like better Alternatives considered [iCare](https://www.capterra.com/p/124123/iCare/) Reasons for choosing ShiftCare simpler option, staff choice, user friendly Review Source Response from ShiftCare March 3, 2025 Hi Ruth, Thank you for your positive review - we're thrilled to hear you're loving ShiftCare! We will pass on your feedback to our product team.  Compliance and Service Delivery Used the software for: Less than 1 year ### "Dont bother with it, its expensive for what it is." May 2, 2025 1.0 I hate it, im sick of the videos just write the dam instructions down and ill work it out. Im sick of asking for help on the system and trying to steamline a process for it when they keep updating the thing. I get passed around to get answers then when things are set up... another bloody problem, i have to double check and handle it all because of it. Pros Able to have staff manage their documentation as well as review it. Cons The bloody cost of it, per user when it should just be purchase the software and cya. Alternatives considered [Astalty](https://www.capterra.com/p/274996/Astalty/) Reasons for choosing ShiftCare I dident, I have astalty, im looking at moving over to them as soon as its done, shift care is crappy Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.