--- title: "ShiftCare Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShiftCare Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/233684/ShiftCare/" page_type: "product" language: "en" --- # ShiftCare Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShiftCare ## What is ShiftCare? A full-featured home health care software where care providers can manage scheduling, billing & invoicing, documents, and progress notes, all in one place. Includes contact management, interaction tracking, EVV, lead management, and an easy-to-use mobile app version for caregivers on the go. Streamline processes and cut back on admin time with ShiftCare so you can focus on providing a higher standard of care. ## What is ShiftCare used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Home Care](https://www.capterra.com/home-care-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Overall rating Based on 145 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $8 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Home Care / 2026 - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ShiftCare alternatives Highest Rated [4.8 (49)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,304)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,471)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) ## FAQs about ShiftCare Overview ### What problems does ShiftCare solve? ShiftCare solves fragmented home care administration by combining rostering, client records, staff documents, clock-ins, case notes, timesheets, billing, and payroll handoff in one system. It helps care coordinators, NDIS providers, home care agencies, and support workers prevent overlapping visits, missed updates, compliance gaps, and manual invoicing delays while managing mobile teams. Answer based on 122 reviews Overview ### Which roles and teams benefit most from ShiftCare? ShiftCare is most used by care business leaders, including directors, owners, CEOs, and managing directors, who need oversight of scheduling, compliance, and service delivery. Operations managers, office administrators, and payroll teams rely on it to coordinate staff, manage records, and streamline billing, while support workers use it to track visits and client care. Answer based on 145 reviews Overview ### What company size and industries is ShiftCare built for? ShiftCare serves small businesses in care delivery, with 100% of reviewers from small companies and 37% from Hospital & Health Care. It is built for home care agencies, aged care, IDD providers, support coordinators, and allied health professionals, with additional use in Individual & Family Services at 22% and Health, Wellness and Fitness at 17%. Answer based on 145 reviews Features and Usability ### What are the key features of ShiftCare? ShiftCare includes core care management features like client and staff management, shift scheduling, clock in/out with GPS visit verification, and progress notes. Differentiating features include mobile access for real-time schedules and availability, document management with compliance alerts, and billing and invoicing with Xero integration. Answer based on 85 reviews Pricing ### How much does it cost and what fees or limitations are included? ShiftCare starts at $8/user/month for Basic, with Professional at 13 and Premium at 20 per user monthly, plus a free trial. Reviewers often call the pricing fair and affordable, but some say per-user costs add up at scale, and billing or NDIS price guide support may need careful testing. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does ShiftCare integrate with? ShiftCare integrates with 11 third-party tools, with reviewer-confirmed links to Xero, QuickBooks Online, Employment Hero, QuickBooks Desktop, and FormDr. Official integrations also include Google Calendar, HubSpot CRM, MYOB Business, ADP GlobalView Payroll, Paychex Flex, and QuickBooks Payroll, covering accounting, payroll, scheduling, and CRM needs. Answer based on 36 reviews Getting Started and Support ### How easy is it to onboard and train a team on ShiftCare? ShiftCare is generally quick to onboard, with live online sessions, webinars, videos, and documentation that help teams learn core tasks fast. Carers and other frontline users often get comfortable quickly with minimal training, while admins and users managing broader scheduling or invoicing functions may need more time and occasional support. Answer based on 23 reviews Getting Started and Support ### What customer support options does ShiftCare offer, and how do users rate the experience? ShiftCare offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and quick during onboarding and issue resolution, with training resources also valued. A smaller group reports inconsistent follow-up, confusing onboarding, or unresolved product issues. Answer based on 45 reviews Bugs and issues ### Does ShiftCare have bugs or reliability issues? ShiftCare works reliably for many care providers, but some teams still run into glitches, refresh issues, and feature gaps. Small agencies often find day-to-day scheduling and invoicing stable, while office admins mention mobile usability limits, occasional app problems, and update-related quirks that can add manual checking. Answer based on 38 reviews ## Who uses ShiftCare? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 16,719 Scheduling reviews Capterra reviewers point to these as the top features buyers look for in scheduling software: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) ShiftCare supports all three of the features reviewers rank highest: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses coordinate appointments as changes happen, manage bookings with fewer errors, and keep schedules organized in one place, allowing teams to work more efficiently and respond faster to day-to-day scheduling needs. Real-time Scheduling 4.8 (58) 93.10% of 58 reviewers that rated this feature as important or highly important This capability lets you update and communicate shift changes instantly. Some reviewers find real-time scheduling valuable for last-minute adjustments, keeping staff informed via mobile, and ensuring everyone sees updates immediately, which helps maintain smooth operations and timely care. Booking Management 4.5 (40) 97.50% of 40 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.6 (86) 83.72% of 86 reviewers that rated this feature as important or highly important ShiftCare offers clear calendar management, letting you view, share, and update schedules for staff and clients. Users think it’s easy to use, provides useful views, supports recurring shifts, and helps everyone stay coordinated, though some want better color coding and more flexible recurring options. Mobile Access 4.5 (104) 86.54% of 104 reviewers that rated this feature as important or highly important Mobile access helps you manage shifts, clock in/out, and record notes from anywhere. Some users say it’s user-friendly and essential for field staff, but note limited admin functionality and occasional login issues, while staff find it convenient for real-time updates and documentation. Calendar Sync 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Billing & Invoicing 4.4 (52) 69.23% of 52 reviewers that rated this feature as important or highly important It gives you integrated billing and invoicing, including seamless Xero and MYOB exports. Reviewers indicate it simplifies invoice generation, reduces manual errors, and is easy to use, though some mention minor syncing bugs and limited invoice customization options. ShiftCare 125 features ### All Features - Absence Management: Manage and track employee attendance - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: It gives you integrated billing and invoicing, including seamless Xero and MYOB exports. Reviewers indicate it simplifies invoice generation, reduces manual errors, and is easy to use, though some mention minor syncing bugs and limited invoice customization options. - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: ShiftCare offers clear calendar management, letting you view, share, and update schedules for staff and clients. Users think it’s easy to use, provides useful views, supports recurring shifts, and helps everyone stay coordinated, though some want better color coding and more flexible recurring options. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Caregiver Management: Manage caregiver's training, scheduling, supervision, performance evaluation, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - EMR/EHR: Create and securely store digital patient records - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - For Long Term Care: Specifically for long term care providers - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geriatric Care: Providing medical care for elderly patients - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Incident Management: Manage and track all disruptions and incidents - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging/Shift Dispatching: Communicate via cell phone, text, or e-mail messages in real-time to fill gaps and ensure proper coverage. - Mobile Access: Mobile access helps you manage shifts, clock in/out, and record notes from anywhere. Some users say it’s user-friendly and essential for field staff, but note limited admin functionality and occasional login issues, while staff find it convenient for real-time updates and documentation. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Location: Manage and support multiple locations - No-Show Tracking: Track and monitor patient no-show rates - Online Scheduling: Track and organize online shifts - Overtime Calculation: Manage and record overtime hours for hourly employees - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Physician Management: Track and organize physician schedules and pertinent information - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Predictive Analytics: Predict future data based on historical data sets - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: This capability lets you update and communicate shift changes instantly. Some reviewers find real-time scheduling valuable for last-minute adjustments, keeping staff informed via mobile, and ensuring everyone sees updates immediately, which helps maintain smooth operations and timely care. - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Scheduling: With ShiftCare’s scheduling feature, you can easily organize, modify, and publish staff rosters. Reviewers appreciate its intuitive interface, flexibility for different shift types, and the ability to manage schedules from anywhere, noting it streamlines shift planning and reduces confusion. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Scheduling: Schedule shifts via online calendars and available employees - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking by Client: Track time worked per client - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Timesheet Management: Track the amount of time spent on a job or task - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Visit Verification: Process that confirms a caregiver's visit and services provided - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (145) 4.4 Based on 145 reviews ## Pricing Value for money 4.5 (135) Free Trial [View pricing plan details](https://www.capterra.com/p/233684/ShiftCare/pricing/) Basic $8.00 Per User,Per Month It includes: - Submit Progress Notes - Manage Team Availability - Time & Attendance - Caregiver App - Staff Scheduling Professional $13.00 Per User,Per Month It includes: - All Basic Features - Generate Invoices - Job Board - Advanced Staff Rostering - Teams Premium $20.00 Per User,Per Month It includes: - All Pro features - Custom Forms - Advanced Incident Management - Client Signatures - Publish Shifts - Track Client Funds Custom Pricing Contact vendor for details It includes: - Advanced Workforce Management - Custom Pay Rules and Agreements - Multi Entity Account Hierarchy - Franchise and Group Configuration - Single Sign On Security (SSO) NEW - Open API and Payroll, Billing, and EVV Integrations - Guided Implementation Support - Dedicated Customer Success Manager Value for money 4.5 (135) 4.5 Based on 135 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[ Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (139) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (139) 4.7 Based on 139 reviews ## User reviews Overall rating 4.6 Based on 145 reviews Filter by rating 5(106) 4(29) 3(6) 2(1) 1(3) Mentioned topic Sorted by most recent BL Brooks L. Medical Assistant Medical Practice ### "Lifesaver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2026 Shiftcare keeps everything together in one space. All of your documents, appointments and billing remains in this one program! Lifesaver for someone that needs help with organization. Pros Shiftcare is top of the line if appointment management is your main concern! It is excellent value for money and I have yet to see a reporting of bugs and issues. It makes your schedule, has great security and the best customer support. Cons I don’t have any cons to list about Shiftcare. It’s the best for employers with a large team of people to keep track of everything necessary. Switched from [ShiftWizard](https://www.capterra.com/p/178376/ShiftWizard/) Referred by employees to try this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jason S. Owner Hospital & Health Care ### "Big mistake in choosing Shiftcare" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 12, 2025 Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. Pros The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. Cons ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing ShiftCare Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Cynthia P. Owner Hospital & Health Care ### "Use anyone other than Shiftcare" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 11, 2025 I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned. Pros The UI is pretty good for a home health agency scheduling software and the price was attractive to me Cons Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I went back to WellSky. So much better as a product and company. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing ShiftCare I wish I hadn’t made the decision. I have regretted it ever since. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Julie R. Scheduling Hospital & Health Care ### "Best care in good time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. AS Amy S. Team Leader Hospital & Health Care ### "Shiftcare Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 July 14, 2025 Pros It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good. Cons The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2025 Thanks so much for your feedback! We're glad to hear you found ShiftCare easy to use and liked the rostering features. We really appreciate you highlighting the issues with mobile admin functionality - we know how important it is to manage things on the go, and we’re working to improve that experience. Thanks again for helping us get better! BA Beatrice A. Director Hospital & Health Care ### "ShiftCare is a good scheduling App" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 3, 2025 Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you! Pros Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good. Cons Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay. Alternatives considered [Sentry](https://www.capterra.com/p/166136/Sentry/) Reasons for choosing ShiftCare Unsure sorry. I can't remember. It was too long ago. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 4, 2025 Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team SH Scott H. Disability Support Worker Individual & Family Services ### "ShiftCare Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2025 The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive. Pros ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. Cons There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2025 Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team FL Faye L. Manager Health, Wellness and Fitness ### "Good for scheduling. Limited with everything else." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 May 15, 2025 Moderate. The payroll could not be broken down into different time periods so integration into Xero was useless. Pros Scheduling was easy. The system interface is easy to use and the helpdesk was very accessible with people who are reachable at all times Cons Shiftcare had some privacy breaches as there were teams that could access information from other team teams through incident report etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2025 Thanks for your feedback, it’s really appreciated. We’re glad to hear scheduling and our support team worked well for you. We're actively improving how roles and permissions are managed, and we know that Xero integration should make life easier, not harder so we’re working on making that smoother too. Your input helps us do better, thank you! CG Claire G. Director Individual & Family Services ### "Great system for scheduling and invoicing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2025 A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. Pros I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. Cons Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reasons for choosing ShiftCare At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 8, 2025 Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same. JS Janelle S. Founder Individual & Family Services ### "New Business- Shiftcare has made it easier!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2025 From what I have experienced so far, I am still learning, it seems to be good. Response of staff online and through phone check-ups has been great. Pros Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support Cons As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 6, 2025 Hi Janelle - thank you so much for your kind review and for sharing your experience as a new business using ShiftCare! We’re really pleased to hear that you’re finding the platform easy to use and that our support team has been helpful along the way—it means a lot to us. We also really appreciate your feedback about admin access on mobile. You’ll be glad to know that we’re actively developing new administrative features for mobile users, so admins and managers can do more on the go. We’ll be sure to keep you updated as these improvements roll out. Thanks again for being part of the ShiftCare community—we’re excited to support you and your team as you grow. [View all Reviews](https://www.capterra.com/p/233684/ShiftCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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