# ShiftCare Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShiftCare Software - reviews, pricing plans, popular comparisons to other Scheduling products and more. Source: https://www.capterra.com/p/233684/ShiftCare --- # ShiftCare Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShiftCare ## What is ShiftCare? A full-featured home health care software where care providers can manage scheduling, billing & invoicing, documents, and progress notes, all in one place. Includes contact management, interaction tracking, EVV, lead management, and an easy-to-use mobile app version for caregivers on the go. Streamline processes and cut back on admin time with ShiftCare so you can focus on providing a higher standard of care. ## What is ShiftCare used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Home Care](https://www.capterra.com/home-care-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Overall rating Based on 145 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $8 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ShiftCare alternatives Highest Rated [4.8 (48)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,255)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) ## FAQs about ShiftCare Overview ### What problems does ShiftCare solve? ShiftCare solves messy home care and disability support operations by centralizing rostering, client records, shift notes, clock-ins, timesheets, compliance documents, billing, and invoicing. Care coordinators, office admins, support workers, and growing providers use it to prevent schedule overlaps, reduce payroll errors, track field staff in real time, and cut manual admin. Answer based on 122 reviews Overview ### Which roles and teams benefit most from ShiftCare? ShiftCare is most used by care business leaders, operations managers, and administrative teams who need to coordinate staff, clients, and service delivery efficiently. Support coordinators, disability support workers, and therapy teams rely on it for scheduling, client notes, compliance tracking, and keeping care plans, visits, and communication organized. Answer based on 145 reviews Overview ### What company size and industries is ShiftCare built for? ShiftCare serves small businesses in healthcare, with 100% of reviewers from small businesses and 37% in hospital and health care. It is built for home care agencies, aged care, IDD providers, support coordinators, and allied health professionals, with additional use in individual and family services at 22% and health, wellness and fitness at 17%. Answer based on 145 reviews Features and Usability ### What are the key features of ShiftCare? ShiftCare includes core care management features like client and staff management, shift scheduling, clock in/out with GPS visit verification, and progress notes. Differentiating features include mobile access for real-time schedules and case notes, document management with compliance alerts, plus billing, invoicing, and Xero integration for payroll and accounts. Answer based on 85 reviews Pricing ### How much does it cost and what fees or limitations are included? ShiftCare starts at $8/user/month for Basic, with Professional at 13 and Premium at 20 per user monthly, plus a free trial. Reviewers often call the pricing fair and affordable, but some say per-user costs add up at scale, lower tiers limit features, and billing tools may need testing. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does ShiftCare integrate with? ShiftCare integrates with 10 third-party tools, with reviewer-confirmed connections to Xero, QuickBooks Online, Employment Hero, QuickBooks Desktop, and FormDr. Official catalog integrations also include Google Calendar, HubSpot CRM, MYOB Business, ADP GlobalView Payroll, and Paychex Flex, covering accounting, payroll, scheduling, and CRM use cases. Answer based on 36 reviews Getting Started and Support ### How easy is it to onboard and train a team on ShiftCare? ShiftCare is generally quick to onboard for carers and other frontline staff, who often learn the app with minimal training. It offers live online sessions, webinars, videos, and documentation. Admins and teams using broader scheduling or invoicing features may need more time, especially when updates change workflows. Answer based on 23 reviews Getting Started and Support ### What customer support options does ShiftCare offer, and how do users rate the experience? ShiftCare offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and quick during onboarding and issue resolution, with useful training resources. Some report inconsistent follow-through, confusing onboarding, or unresolved problems, but overall sentiment toward support is positive. Answer based on 45 reviews Bugs and issues ### Does ShiftCare have bugs or reliability issues? ShiftCare works reliably for many care providers, but some teams still run into glitches, refresh issues, and feature gaps. Home care agencies and admin staff often say support responds quickly when problems appear, though mobile usability, scheduling limitations, invoicing quirks, and some recent updates can create extra manual work. Answer based on 38 reviews ## Who uses ShiftCare? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 133 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 133 reviews Health & Medical 22% Health & Medical 22% Administrative 22% Entrepreneurs/ Owners 13% Customer Services & Support 10% Others 33% Top industries Based on 133 reviews Hospital & Health Care 43% Individual & Family Services 26% Health, Wellness and Fitness 21% Mental Health Care 7% Other 3% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.5 (104) 86.54% of 104 reviewers that rated this feature as important or highly important Mobile access helps you manage shifts, clock in/out, and record notes on the go. Some reviewers find it user-friendly and essential for field staff, but note limited admin functionality and wish for more control and capabilities in the mobile app. Calendar Management 4.6 (86) 83.72% of 86 reviewers that rated this feature as important or highly important ShiftCare offers clear calendar management, letting you view, share, and update schedules for staff and clients. Users think it’s easy to navigate, supports recurring shifts, and helps everyone stay organized with multiple viewing options and public holiday notifications. Real-time Scheduling 4.8 (58) 93.10% of 58 reviewers that rated this feature as important or highly important It gives you instant updates and flexibility to adjust shifts as changes happen. Reviewers indicate real-time scheduling keeps staff informed, allows quick edits or cancellations, and makes coordination straightforward for both admin and support workers. Billing & Invoicing 4.4 (52) 69.23% of 52 reviewers that rated this feature as important or highly important You benefit from streamlined billing and invoicing, including integration with Xero and MYOB. Reviewers appreciate its ease of use, automated invoicing, and accurate reporting, though some mention minor syncing issues and limited customization for invoices. Scheduling 4.7 (42) 88.10% of 42 reviewers that rated this feature as important or highly important With ShiftCare’s scheduling feature, you can easily organize, modify, and view staff rosters. Reviewers appreciate its user-friendly design, seamless shift entry, and helpful repeat function, making it simple to keep staff informed and schedules up to date. Client Management 4.4 (41) 78.05% of 41 reviewers that rated this feature as important or highly important Manage contact details and communication with clients ShiftCare 125 features Manage and track employee attendance Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients You benefit from streamlined billing and invoicing, including integration with Xero and MYOB. Reviewers appreciate its ease of use, automated invoicing, and accurate reporting, though some mention minor syncing issues and limited customization for invoices. Create, update, and manage bookings, itineraries, and reservations ShiftCare offers clear calendar management, letting you view, share, and update schedules for staff and clients. Users think it’s easy to navigate, supports recurring shifts, and helps everyone stay organized with multiple viewing options and public holiday notifications. Synchronize with other calendars to view mutual availability and schedules Track cancellations of policies, accounts, orders, appointments, etc. Manage the treatment plan and coordination between care providers and patients with special health care needs Manage caregiver's training, scheduling, supervision, performance evaluation, etc. Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Assign working shifts or tasks to employees based on their availability Create and securely store digital patient records Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Plan, manage, and track the financial activities of an individual or organization Software designed for the healthcare industry Specifically for long term care providers Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Ensure compliance with the General Data Protection Regulation protocols Use AI to generate content in the form of text, images, videos, etc. Providing medical care for elderly patients Establish measurable goals and objectives and track their progress over a specific period of time System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Automatically find mutually available meeting time slots across multiple calendars Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Manage and track all disruptions and incidents Captures invoice data and maintains comprehensive records for auditing and reporting purposes Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Manage billing and payments for a healthcare provider Records of patients' medical history Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate via cell phone, text, or e-mail messages in real-time to fill gaps and ensure proper coverage. Mobile access helps you manage shifts, clock in/out, and record notes on the go. Some reviewers find it user-friendly and essential for field staff, but note limited admin functionality and wish for more control and capabilities in the mobile app. Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Request two or more credentials to prove user's identity before granting access to systems Manage and support multiple locations Track and monitor patient no-show rates Track and organize online shifts Manage and record overtime hours for hourly employees Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Managing and tracking patient health, progress, communication, and treatment plans Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Generative AI models can create personalized recommendations for users based on their preferences and behavior. Track and organize physician schedules and pertinent information System of devices or tools that help perform, test and capture patients' diagnostics in real-time Predict future data based on historical data sets Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics It gives you instant updates and flexibility to adjust shifts as changes happen. Reviewers indicate real-time scheduling keeps staff informed, allows quick edits or cancellations, and makes coordination straightforward for both admin and support workers. Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allocate and manage resources, such as employees, equipment, facilities, and other assets Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held With ShiftCare’s scheduling feature, you can easily organize, modify, and view staff rosters. Reviewers appreciate its user-friendly design, seamless shift entry, and helpful repeat function, making it simple to keep staff informed and schedules up to date. Online portal through which end users can access the system, manage tasks, or obtain information Schedule shifts via online calendars and available employees Managing and trading shift details between employees Track and manage sick leave time Track employee skills, competencies, training & qualifications Send messages via SMS Schedule shifts for staff/employees, track hours worked, and manage staff payroll Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Tools that allow employees to request/schedule time off Track time worked per client Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Track the amount of time spent on a job or task Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Process that confirms a caregiver's visit and services provided Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (145) 4.4 Based on 145 reviews ## Pricing Value for money 4.5 (135) Free Trial [View pricing plan details](https://www.capterra.com/p/233684/ShiftCare/pricing/) Basic $8.00 Per User,Per Month It includes: - Submit Progress Notes - Manage Team Availability - Time & Attendance - Caregiver App - Staff Scheduling Professional $13.00 Per User,Per Month It includes: - All Basic Features - Generate Invoices - Job Board - Advanced Staff Rostering - Teams Premium $20.00 Per User,Per Month It includes: - All Pro features - Custom Forms - Advanced Incident Management - Client Signatures - Publish Shifts - Track Client Funds Value for money 4.5 (135) 4.5 Based on 135 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[ Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (139) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (139) 4.7 Based on 139 reviews ## User reviews Overall rating 4.6 Based on 145 reviews Filter by rating 5(106) 4(29) 3(6) 2(1) 1(3) Mentioned topic Sorted by most recent BL Brooks L. Medical Assistant Medical Practice ### "Lifesaver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2026 Shiftcare keeps everything together in one space. All of your documents, appointments and billing remains in this one program! Lifesaver for someone that needs help with organization. Pros Shiftcare is top of the line if appointment management is your main concern! It is excellent value for money and I have yet to see a reporting of bugs and issues. It makes your schedule, has great security and the best customer support. Cons I don’t have any cons to list about Shiftcare. It’s the best for employers with a large team of people to keep track of everything necessary. Switched from [ShiftWizard](https://www.capterra.com/p/178376/ShiftWizard/) Referred by employees to try this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jason S. Owner Hospital & Health Care ### "Big mistake in choosing Shiftcare" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 12, 2025 Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. Pros The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. Cons ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing ShiftCare Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Cynthia P. Owner Hospital & Health Care ### "Use anyone other than Shiftcare" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 11, 2025 I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned. Pros The UI is pretty good for a home health agency scheduling software and the price was attractive to me Cons Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I went back to WellSky. So much better as a product and company. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing ShiftCare I wish I hadn’t made the decision. I have regretted it ever since. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Julie R. Scheduling Hospital & Health Care ### "Best care in good time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease. Pros ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need. Cons Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Thank you so much for the kind words! Really glad the scheduling and caregiver matching has made things easier for your team. There's always more to discover in the platform, so don't hesitate to reach out if you ever want a hand navigating any of the features. AS Amy S. Team Leader Hospital & Health Care ### "Shiftcare Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 July 14, 2025 Pros It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good. Cons The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2025 Thanks so much for your feedback! We're glad to hear you found ShiftCare easy to use and liked the rostering features. We really appreciate you highlighting the issues with mobile admin functionality - we know how important it is to manage things on the go, and we’re working to improve that experience. Thanks again for helping us get better! BA Beatrice A. Director Hospital & Health Care ### "ShiftCare is a good scheduling App" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 3, 2025 Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you! Pros Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good. Cons Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay. Alternatives considered [Sentry](https://www.capterra.com/p/166136/Sentry/) Reasons for choosing ShiftCare Unsure sorry. I can't remember. It was too long ago. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2025 Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team SH Scott H. Disability Support Worker Individual & Family Services ### "ShiftCare Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2025 The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive. Pros ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. Cons There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2025 Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team FL Faye L. Manager Health, Wellness and Fitness ### "Good for scheduling. Limited with everything else." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 May 15, 2025 Moderate. The payroll could not be broken down into different time periods so integration into Xero was useless. Pros Scheduling was easy. The system interface is easy to use and the helpdesk was very accessible with people who are reachable at all times Cons Shiftcare had some privacy breaches as there were teams that could access information from other team teams through incident report etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2025 Thanks for your feedback, it’s really appreciated. We’re glad to hear scheduling and our support team worked well for you. We're actively improving how roles and permissions are managed, and we know that Xero integration should make life easier, not harder so we’re working on making that smoother too. Your input helps us do better, thank you! CG Claire G. Director Individual & Family Services ### "Great system for scheduling and invoicing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2025 A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. Pros I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. Cons Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reasons for choosing ShiftCare At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same. JS Janelle S. Founder Individual & Family Services ### "New Business- Shiftcare has made it easier!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2025 From what I have experienced so far, I am still learning, it seems to be good. Response of staff online and through phone check-ups has been great. Pros Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support Cons As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2025 Hi Janelle - thank you so much for your kind review and for sharing your experience as a new business using ShiftCare! We’re really pleased to hear that you’re finding the platform easy to use and that our support team has been helpful along the way—it means a lot to us. We also really appreciate your feedback about admin access on mobile. You’ll be glad to know that we’re actively developing new administrative features for mobile users, so admins and managers can do more on the go. We’ll be sure to keep you updated as these improvements roll out. Thanks again for being part of the ShiftCare community—we’re excited to support you and your team as you grow. [View all Reviews](https://www.capterra.com/p/233684/ShiftCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Calendar vs ShiftCare](https://www.capterra.com/compare/213340-233684/Google-Calendar-vs-ShiftCare)[Connecteam vs ShiftCare](https://www.capterra.com/compare/153140-233684/Connecteam-vs-ShiftCare) [Calendly vs ShiftCare](https://www.capterra.com/compare/148036-233684/Calendly-vs-ShiftCare)