# Page 2 | ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ShiftCare the right Home Care solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233684/ShiftCare/reviews --- ShiftCare 4.6 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 2 - Reviews of ShiftCare ## Showing most helpful reviews Showing 26-50 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jason S. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Big mistake in choosing Shiftcare" November 12, 2025 1.0 Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere. Pros The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know. Cons ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished. Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing ShiftCare Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched. Review Source JM Jackie M. Manager Individual & Family Services Used the software for: 1-2 years ### "NDIS Providers need Shiftcare!" April 29, 2025 4.0 overall, we could not operate without Shiftcare, so very useful. Our rosters are a live and moving document, and Shiftcare can be operated in real time. Pros The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available. Cons some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing ShiftCare appeared to be more geared to NDIS industry and therefore more features important to our business Switched from [BrightHR](https://www.capterra.com/p/151525/BrightHR/) required a better scheduling system that was not as complicated. Review Source Response from ShiftCare April 30, 2025 Thanks so much for the thoughtful review! We’re thrilled to hear ShiftCare has become such an essential part of your operations - especially when it comes to live rostering, billing, and staff management. You’re right: once things get moving, those “nice-to-have” features quickly become must-haves, and we’re proud to offer the tools NDIS providers really need. We appreciate your feedback around plan tiers too. We’re always reviewing how features are packaged, and your comments help us make more informed decisions to better support providers like you. Thanks again for choosing ShiftCare - we’re here to help make care simpler, every step of the way. The ShiftCare Team ZH Zeb H. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Good but needs some work" May 2, 2025 4.0 For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must!! Then improving the design and correcting all the glitches would go a long way too!! Pros Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms Cons NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing ShiftCare More focused towards NDIS management of clients Review Source Response from ShiftCare May 5, 2025 We sincerely appreciate your time and effort to submit this review, we are building out all of the mobile accessible admin functions now, and launching key features in this area this week. I appreciate the other items and we will focus on those as well. CG Claire G. Director Individual & Family Services Used the software for: 1-2 years ### "Great system for scheduling and invoicing" May 7, 2025 5.0 A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent. Pros I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic. Cons Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing ShiftCare At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had. Review Source Response from ShiftCare May 8, 2025 Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same. MC Marcelle C. Director Office Manager Consumer Services Used the software for: 2+ years ### "Shiftcare is AMAZING " April 28, 2025 5.0 From the moment we signed on the ease of early how to manage shiftcare was incredible . Shiftcare itself was so easy to learn and manage Pros The ease and customer service is probably the best we have had . We find it easy and so do our staff Cons I would love the new features with basic package , but understandable that we need to upgrade to premium . Review Source Response from ShiftCare April 30, 2025 Hi Marcelle, Thanks so much for the glowing review - we're thrilled to hear ShiftCare has been easy for you and your team to use! Making your day-to-day smoother is exactly what we’re here for, so it means a lot to know we’re on the right track. We’re also really happy to hear our customer service team has made a great impression. They’re all about making sure you feel confident and supported. We totally get your point about the new features. While some sit in the premium tier to support growing teams, your feedback helps us improve at every level. Thanks again for being part of the ShiftCare community. If you need anything, we’re here for you. CP Cynthia P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Use anyone other than Shiftcare" November 11, 2025 1.0 I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned. Pros The UI is pretty good for a home health agency scheduling software and the price was attractive to me Cons Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing ShiftCare I wish I hadn’t made the decision. I have regretted it ever since. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I went back to WellSky. So much better as a product and company. Review Source KK Kourtney-lee K. Compliance and Service Delivery Government Administration Used the software for: 6-12 months ### "Dont bother with it, its expensive for what it is." May 1, 2025 1.0 I hate it, im sick of the videos just write the dam instructions down and ill work it out. Im sick of asking for help on the system and trying to steamline a process for it when they keep updating the thing. I get passed around to get answers then when things are set up... another bloody problem, i have to double check and handle it all because of it. Pros Able to have staff manage their documentation as well as review it. Cons The bloody cost of it, per user when it should just be purchase the software and cya. Alternatives considered [Astalty](https://www.capterra.com/p/274996/Astalty/) Reason for choosing ShiftCare I dident, I have astalty, im looking at moving over to them as soon as its done, shift care is crappy Review Source BA Beatrice A. Director Hospital & Health Care Used the software for: 1-2 years ### "ShiftCare is a good scheduling App" June 3, 2025 4.0 Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you! Pros Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good. Cons Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay. Alternatives considered [Sentry](https://www.capterra.com/p/166136/Sentry/) Reason for choosing ShiftCare Unsure sorry. I can't remember. It was too long ago. Review Source Response from ShiftCare June 4, 2025 Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team REL Ruth Esther L. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommended " February 19, 2025 5.0 We've used shiftcare for close to 7 years and we have seen how far the improvements have come. Love the prompt support and the continues improvements. Pros The user friendly tools and latest improvements. Prompt support through the chat and efficiency. Cons Would be great if we could have a careplan to fill in the software instead of uploading as attachments Alternatives considered [iCare](https://www.capterra.com/p/124123/iCare/) Reason for choosing ShiftCare simpler option, staff choice, user friendly Review Source Response from ShiftCare March 3, 2025 Hi Ruth, Thank you for your positive review - we're thrilled to hear you're loving ShiftCare! We will pass on your feedback to our product team.  KC Kylie C. Director Individual & Family Services Used the software for: 6-12 months ### "Best move we made as a business!" April 29, 2025 5.0 Wonderful! Answers are prompt whenever there is a question or issue. If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts Pros Ease of use. The program is built in a way that anyone can navigate. The information is easy to find when needed, and shift building is super simple. In app messaging is fantastic for compliance and prompt communication. Cons Could do with more data availability and a few tweaks to make the workflow faster Review Source FL Faye L. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good for scheduling. Limited with everything else." May 15, 2025 2.0 Moderate. The payroll could not be broken down into different time periods so integration into Xero was useless. Pros Scheduling was easy. The system interface is easy to use and the helpdesk was very accessible with people who are reachable at all times Cons Shiftcare had some privacy breaches as there were teams that could access information from other team teams through incident report etc Review Source Response from ShiftCare June 4, 2025 Thanks for your feedback, it’s really appreciated. We’re glad to hear scheduling and our support team worked well for you. We're actively improving how roles and permissions are managed, and we know that Xero integration should make life easier, not harder so we’re working on making that smoother too. Your input helps us do better, thank you! JS Janelle S. Founder Individual & Family Services Used the software for: Less than 6 months ### "New Business- Shiftcare has made it easier!" May 5, 2025 4.0 From what I have experienced so far, I am still learning, it seems to be good. Response of staff online and through phone check-ups has been great. Pros Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support Cons As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also. Review Source Response from ShiftCare May 6, 2025 Hi Janelle - thank you so much for your kind review and for sharing your experience as a new business using ShiftCare! We’re really pleased to hear that you’re finding the platform easy to use and that our support team has been helpful along the way—it means a lot to us. We also really appreciate your feedback about admin access on mobile. You’ll be glad to know that we’re actively developing new administrative features for mobile users, so admins and managers can do more on the go. We’ll be sure to keep you updated as these improvements roll out. Thanks again for being part of the ShiftCare community—we’re excited to support you and your team as you grow. LA Loris A. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "ShiftCare is a big help " October 10, 2024 4.0 Overall, ShiftCare is a great tool in streamlining operations and maintain our records. Pros Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. We also like that we are able to manage who sees what documents. Cons The new forms feature could use some improvements. For instance, we sent out a staff survey and the responses did not come with a summary of all responses which could have been useful to see the most voted responses, and not have to go through each response. Also, for questions with multiple possible choices, the record comes up with no response selected. These were already reported to chat support. It would be great to be able to use keywords when searching for particular messages in the Communication tool especially when we would like to review past messages. Also, for documents, it would be great to be able to have another category like "N/A" and "Pending" aside from "Not Specified". For instance, in Compliance, we added "Visa Documentation", where we upload copies of staff's visa copies. However, not all visa holders have sent in visa copies and other staff are Australian citizens so no visa required, however, for both kinds of staff, their Visa Documentation indicates "not specified". It would be great if we could tick "N/A" for staff who are Australians and "Pending" for visa holders. Lastly, it would be great for office staff to not have to share an account to save on costs. Review Source Response from ShiftCare October 27, 2024 Hi Loris, thank you very much for your positive review. We appreciate your feedback. Daniel M. Director Hospital & Health Care Used the software for: 6-12 months ### "Highly Effective, Well-Priced Platform with Excellent Support and Room for UX Improvements" October 1, 2024 4.0 ShiftCare has streamlined our business operations, reducing admin time and errors significantly. The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry. Pros ShiftCare offers transparent pricing, flexible user management, and seamless Xero integration. The platform’s responsive customer support and regular improvements through a semi-public roadmap are standout features, making it highly user-friendly and efficient. Cons While ShiftCare is a robust platform, there are some areas that need improvement. The lack of a dedicated mobile admin app and a non-responsive website can make it difficult to manage tasks efficiently on the go. Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows. Managing recurring shifts could be smoother, as it currently requires excessive clicking through the month picker. There are also inconsistencies, such as the inability to bulk-edit kilometre pricing and the poor handling of split shifts, which don’t reflect correctly in the carer app or timesheets. Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be. Improving these areas would make a big difference in daily usage. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/)[Brevity](https://www.capterra.com/p/266848/Brevity/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing ShiftCare Transparent, affordable pricing; much more responsive pre-sales team; Xero integration; met our admin needs; good feature set Switched from [Payroller](https://www.capterra.com/p/10005338/Payroller/) Payroller's mobile app was significantly buggy, had poor cross-platform development, and very feature-limited. Review Source Response from ShiftCare October 3, 2024 Thank you very much for your detailed review Daniel. We appreciate your feedback! LE Leigh E. Managing Director Individual & Family Services Used the software for: 1-2 years ### "Comprehensive Product" July 22, 2024 5.0 The program is easy to use and the support is second to none. They are always available to answer a question or assist with an issue in a timely manner. Great program and would highly recommend. Pros The functions of ShiftCare allows us to run our business to a high standard, to track /amend shifts, record notes, store data and complete invoicing and payroll. Cons Nothing really but a big program with lots of functions to learn. Reason for choosing ShiftCare Functions, compatibility, ease of use and support. Review Source Response from ShiftCare July 29, 2024 Thanks for your positive review Leigh! TH Toby H. Director Hospital & Health Care Used the software for: 6-12 months ### "Makes our life a lot easier!" September 10, 2024 5.0 ShiftCare has streamlined our scheduling and client management, making daily operations smoother and more efficient Pros Love the reliability and the way our staff interact with it. The Job Board is one of our favourite time saving features Cons Scheduling form a mobile device can be fiddly sometimes, but no a big deal Review Source Response from ShiftCare September 12, 2024 Thanks for your review Toby, we're glad to hear you're enjoying our features CR Christian R. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommend " September 23, 2024 5.0 A great and easy to use platform with 10/10 customer service. Pros Ease to use, great customer service, well priced. Cons not having an admin version of app, forcing us to use safari on phone which is clunky. Review Source Response from ShiftCare September 26, 2024 Hi Christian, thank you for your review! KP Kristina P. Managing Director Individual & Family Services Used the software for: 1-2 years ### "Best software out there" June 13, 2024 5.0 Our company has experimented with various platforms for managing scheduling, timesheets, staff, and client documentation. Shiftcare effectively consolidates these functions, simplifying our operations. Pros Shiftcare facilitates the efficient operation of my business. Its user-friendly interface enables both administrative personnel and staff members to navigate and utilize its features effortlessly. Cons It would be beneficial if staff members were able to upload multiple documents or photographs to the platform simultaneously. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Some staff members provided negative feedback, and during testing, the Brevity system appeared overly complex. Switched from [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) It was way too expensive for the number of staff I had. Review Source Response from ShiftCare June 16, 2024 Thank Kristina for your positive review RR RAJEEV R. Director Hospital & Health Care Used the software for: Less than 6 months ### "Best NDIS CMS" July 26, 2024 5.0 It's have been great. The weekly onboarding support catch-up with a representative has been fantastic. Pros The basics of a client management system are the same as any other product on the market. What makes Shiftcare stand out for an NDIS business is - GPS clock in a clock out function: Reduces risk of fraud. - Seamless integration with payroll and accounting software - Reduces double handling of information - Customised templates to meet business needs Cons \- Automatic address suggestion has USA addresses in there. Just make it Australia-specific. Reason for choosing ShiftCare Mentioned in the 'pros' section above. Review Source sE sarah E. account Health, Wellness and Fitness Used the software for: 1-2 years ### "great product" June 2, 2024 3.0 I really enjoy using shiftcare, it completes my team with how punctual and professional it is for my workers and clients Pros It keeps my team and i on time and up to date of our shifts and clients. It notifies me when documents are ready for renewal and helps me stay on top of management smoothly. Cons once you understand shift care like any other app, it's really user friendly Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing ShiftCare It was more user friendly and your direct messages with support team is what sold me. Review Source Response from ShiftCare June 5, 2024 Hi Sarah, thank you for your positive review. We're glad to hear you are enjoying the platform. jW jenny W. Owner Individual & Family Services Used the software for: 1-2 years ### "NMO shift care review " June 10, 2024 5.0 The shift care app has made my life and job an ease, it has taken the daily hassle away of assigning shifts and managing invoices along with staff payment Pros Accessibility and price, user friendly app Cons There is nothing not too like about shift care Reason for choosing ShiftCare NDIS affiliated; user friendly can access anywhere anytime Review Source Response from ShiftCare June 16, 2024 Hi Jenny, thank you for your review! AR Angela R. Disability Support Hospital & Health Care Used the software for: 6-12 months ### "Shiftcare review" June 19, 2024 5.0 My overall experience with ShiftCare has been excellent. It's user-friendly, efficient, and has significantly improved our care coordination. The only downside is the price, but the benefits far outweigh the cost. Highly recommended! Pros I have been using ShiftCare for managing our care schedules and I couldn't be more pleased with the experience. What I liked most about ShiftCare is its user-friendly interface and comprehensive features that make organizing and coordinating care incredibly efficient Cons What I liked least about ShiftCare is the price when you get more workers. Reason for choosing ShiftCare it was easy to understand, visually appealing Review Source Response from ShiftCare June 23, 2024 Hi Angela, thank you for your review. We're glad to hear ShiftCare has helped you to run your business more efficiently LW Laney W. Finance Manager Individual & Family Services Used the software for: Less than 6 months ### "A Excellent User Friendly Rostering Program with Fantastic Customer Service" June 26, 2024 5.0 Very good, glad we moved from the previous roster program. Pros The program is easy to use and the support team is alway very responsive. I feel supported all the time. Cons Invoicing functions can be improved. Sycing method can be more defined. Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) ShiftCare is a lot more user-friendly and their customer service is excellent. Review Source Response from ShiftCare July 1, 2024 Thanks for your review Laney, we're glad to hear you find our software user-friendly JS Jacqueline S. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good integration for payroll and scheduling" July 27, 2024 4.0 Pros scheduling way ahead of time. Payroll integration Cons App needs a lot more functionality, you can't do much in it at all. Customer service often haven't been able to find solutions to my problems as much as they try and help and are lovely. Review Source Response from ShiftCare August 2, 2024 Thanks for your review Jacqueline, if you ever have any issues or problem you can contact our amazing customer service team at support@shiftcare.com RM Ricky M. Support worker Mental Health Care Used the software for: 1-2 years ### "ShiftCare Review" June 6, 2024 5.0 Pros My business has been with Shiftcare for around two years. It is a fantastic system. I save so much time in regards to rostering, sending invoices, Staff management, and so much more. It also communicates with my accounting software with a few clicks of a button. I highly recommend Shiftcare. Cons It has been a magnificent. I couldn't recommend it enough. Review Source Response from ShiftCare June 11, 2024 Hi Ricky, thank you for your review. We're delighted to hear you have been a part of the ShiftCare family for the past two years! thank you for recommending us. Talk to a Capterra advisor for free and get results within 15 minutes.