# Page 3 | ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ShiftCare the right Home Care solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233684/ShiftCare/reviews --- ShiftCare 4.6 (145) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of ShiftCare ## Showing most helpful reviews Showing 51-75 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Christine P. CEO Hospital & Health Care Used the software for: 1-2 years ### "Best Database for shifts" June 25, 2022 5.0 Very happy, it has everything I was looking for. It is affordable Great staff Helps us to comply with NDIS audit Pros 1\. It is very easy to use for both admin (those you create and change shifts) as well as for staff (who uses the app from their phone). 2. It is linked to a GPS, so when workers clock on we can see where they were. This is so useful for auditing. 3. Shiftcare staff are very professional and always ready to help. I like that they are constantly improving the site. It is affordable and price can constantly change according to the number of staff we have We can share notes with other staff members so other healthcare involved can know about it the health condition of our common client Cons 1\. Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients). But. it might be just us, the way we are running the payments. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing ShiftCare It is more specific for our field (NDIS). It allows to write progress notes (crucial) and to upload all the documents. Review Source Response from ShiftCare June 27, 2022 Hi Christine, thank you for such a thorough review. It is great to hear of the value you're getting out of the software. I've also forwarded your 'cons' to the team :-) MD Mike D. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Essential Software for Managing Community Support Workers" April 19, 2023 5.0 ShiftCare provides a secure central point for my team to enter and review client case notes from the mobile phone app. This was the primary function for which I signed up to ShiftCare. I have since upgraded to the top level of subscription to provide my team with the ability to enter their own shifts. This functionality more than justifies the additional expense of the top tier subscription in terms of the time that it saves me in not having to enter each shift myself. There are still some features that could use further development (Caregiver access to client details from the mobile app without needing to add this separately in a different section, Caregiver ability to enter shifts from the desktop app, functionality to add and update medication names, dosages and times) however I have seen a number of updates adding additional functionality since I subscribed to this product. ShiftCare is arguably the most useful tool my business uses. Pros ShiftCare provides a comprehensive platform for me to manage staff and clients in my small NDIS business providing psychosocial supports to people in their homes and in the community. In real time I can see when and where staff log on and off shifts, and when they enter case notes and mileage. I especially like the functionality of staff being able to enter their own shifts, meaning that they don't need to contact me when organising ad-hoc appointments with their clients. Cons Due to the nature of our work - visiting a number of different clients in different locations during the same day - I find it time consuming to schedule individual appointments for each client then enter separate blocks of time to fill in between appointments to capture a staff member's entire shift i.e. if a staff member is working from 10am to 6pm and seeing 3 clients in different locations during that time, I need to enter each client visit separately then create dummy appointments for paid time between clients. Reason for choosing ShiftCare ShiftCare represents the best value for money considering the features my business requires and the available budget Review Source JS Jacqueline S. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good integration for payroll and scheduling" July 27, 2024 4.0 Pros scheduling way ahead of time. Payroll integration Cons App needs a lot more functionality, you can't do much in it at all. Customer service often haven't been able to find solutions to my problems as much as they try and help and are lovely. Review Source Response from ShiftCare August 2, 2024 Thanks for your review Jacqueline, if you ever have any issues or problem you can contact our amazing customer service team at support@shiftcare.com DM Danielle M. Chief Nursing Officer Hospital & Health Care Used the software for: 6-12 months ### "Love ShiftCare" September 25, 2023 5.0 Pros ShiftCare has been great for my growing Home Care company Cosmed At Home! The software system and app are very user friendly and all my nurses love it! The customer service is great as well \[sensitive content hidden\] was wonderful when we were on-boarding our company with the this system! Cons Haven't been able to find anything that I do not like yet. So far everything works well with my home care company Review Source Response from ShiftCare October 4, 2023 Hi Danielle! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive. If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! TE Tracy E. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Makes book work and scheduling easier " May 28, 2023 4.0 Scheduling is easier invoicing is great and it integrates well with other software such as xero. Pros What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home. Cons Sometimes, it doesn't allow change of addresses. Reason for choosing ShiftCare Userfriendly and ease of systems Review Source Response from ShiftCare June 15, 2023 Hi Tracy. Thank you so much for your positive feedback! We're glad to hear it has made bookwork and scheduling easier for you. Your support is much appreciated. AE Aleesha E. Support Manager Hospital & Health Care Used the software for: 6-12 months ### "Best Product for Scheduling of Support Workers" November 22, 2023 5.0 RECOMMEND IT 100%!!! Its the best system Ive used and suits our business perfectly! Pros The price made it affordable for us and we are now able to manage compliance easily. Scheduling the team is super easy and has made communicating change of shifts a breeze. Cons Nothing to report on this, myself and the team love it! Switched from [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) Metcare (Umantec) was super expensive, had zero support, and the platform itself was really unreliable and time consuming to use. Would not recommend it to anyone. The people running it do not care about you at all just want your money. Review Source Response from ShiftCare December 6, 2023 Hey Aleesha, Thank you for your positive review. We are pleased to hear that our software has helped you to manage compliance easily and our scheduling features have been very useful! If you ever have any issues, don't hesitate to reach out to our amazing customer service team, they are always happy to help! HV Heidi V. Office Manager Mental Health Care Used the software for: Less than 6 months ### "Shiftcare review after using it for 2 months" August 24, 2023 5.0 The staff and help functions are amazing. The staff are efficient, prompt and knowledgeable and reply to a query immediately. Pros The seamless integration with Xero. It saves a lot of time for our admin staff. It is easy to book Support workers for their shifts and keeping track of where everybody is during the day. Cons I find it difficult to return to a previous page. Always end up having to navigate through the pages again. Reason for choosing ShiftCare The other products were too expensive. With a few alternatives, I never got a reply to my initial interest. Review Source Response from ShiftCare August 29, 2023 Hi Heidi, thank you so much for your review! We are glad to hear you've had such a good experience in the time you've been with us! The support team may be able to assist you with the navigation issues, please feel free to contact them on support@shiftcare.com Thankful to be on this journey with you! HH Hayden H. Director Mental Health Care Used the software for: 1-2 years ### "Good product for the money you spend, major drawbacks but overall good quality." July 4, 2022 4.0 It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like. Pros Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms. Cons Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero. Reason for choosing ShiftCare Pricing model Review Source Response from ShiftCare August 5, 2022 Thank you Hayden - some good food for thought which I've shared with our dev team. We take pride in our software being simple and user friendly so any inefficiencies or frustrations are priorities for us to solve. SA Saheed A. Director and Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Product" March 22, 2024 5.0 Setting up Empress Support Services was easy, and explaining it to the support team was a breeze. My overall experience has been excellent. Pros Dashboard Scheduling Rostering Timesheet Involving Cons Incident Reporting needs to be worked on Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Easy to navigate and Phone APP use was great Review Source Response from ShiftCare March 26, 2024 Hi Saheed, thank you for your positive review. We're glad to hear your overall experience has been excellent! We appreciate your feedback regarding the Incidents Reports and we will pass it onto our team. RB Ros B. Admin Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "ShiftCare is an easy to use and intuitive process." June 23, 2023 5.0 Overall, it is a great product. A short learning time with great support and the regular online educational session in Zoom meetings make that an easy process. Continued improvements as they listen to what we need. Pros When we were setting up the desktop with ShiftCare, I was quite surprised at how easy and intuitive it was to get it set up. Took a bit of time but the bulk document upload option made it so much easier. Cons It gets a bit frustrating to need to 'refresh' the screen after changes being made in some of the screens.. Switched from [Eziway Tech](https://www.capterra.com/p/250775/Eziway/) They cancelled the product midway through our first contract year. Review Source Response from ShiftCare July 13, 2023 Ros, thank you so much for taking the time to leave a review! We are really glad that you found the software easy to set up. LC Lisa C. Scheduling Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "ShiftCare Scheduling App" March 15, 2024 5.0 My experience with ShiftCare has been great! Pros I like the mobile access the best! Our staff are out in the community with home care - not at a central office and it is good to know staff are getting to clients on time and are able to upload progress reports, the attendance has improved significantly and staff appreciate seeing their schedule in real-time as well as able to input their unavailability. I also like the feature to repeat the schedule and the choices available. When I had a question about the platform, the response from Shiftcare was quick. Cons So far there isn't anything that I do not like Review Source Response from ShiftCare March 18, 2024 Hi Lisa, thank you for your positive review and feedback. We're very happy to hear you are enjoying the features we have to offer on our app to improve your carers and clients' experience. Also happy to hear that our support team were able to assist quickly, they're great! KL Kerri L. Founder and CEO Hospital & Health Care Used the software for: Less than 6 months ### "Allard Home Care's Use of ShiftCare" June 19, 2024 5.0 I am so glad that we found ShiftCare. When we started our home care company, we were very new to the industry. ShiftCare provided us with remarkable customer service right from the very start, helping us feel so much more comfortable as we launched the business. The team at ShiftCare is diligent with checking in to see how things are going, and is quick to respond to any questions we might have. Pros ShiftCare is incredibly user-friendly. Every aspect of our business that utilizes ShiftCare runs smoothly due to the excellent design, functionality, and customer service. Cons I honestly have nothing that I could categorize as the thing I like "least" about ShiftCare. It's all been excellent! Reason for choosing ShiftCare ShiftCare's customer service is what sold us on ShiftCare. Review Source VB Vanessa B. Corporate Manager Hospital & Health Care Used the software for: Less than 6 months ### "Very happy!" June 30, 2023 5.0 Very positive. I believe it will save us a lot of time as a team. Pros The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too! Cons When using on a volume scale, it becomes costly quickly. I'd also love to see a chat function integrated dow the track, to allow staff to communicate in team chats about clients etc. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/)[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing ShiftCare It offered more features that we were chasing for our current stage of business. Review Source Response from ShiftCare July 13, 2023 Hi Vanessa, it's awesome to hear that you're happy with ShiftCare! We are always working on new features so let us know if you have any more ideas. FP Frank P. Support Worker Mental Health Care Used the software for: Less than 6 months ### "Easy to understand" August 2, 2023 5.0 I'm relieved that I found ShiftCare; rostering staff can be tricky, however, ShiftCare makes it simple. My staff all enjoy using ShiftCare as it organises tasks and progress notes. Pros It's super easy to navigate and understand for both our administration and support workers. Cons Thankfully, we haven't had any problems thus far. Review Source Response from ShiftCare August 10, 2023 Hi Frank! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive. If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! AR Annie R. Key Relationship Manager Hospital & Health Care Used the software for: 1-2 years ### "Recommend to everyone" July 24, 2023 4.0 Once able to navigate the system (not difficult) have found it tremendously helpful communicating with both staff & clients with access. Pros The real time scheduling and the support team Cons As an administrator i some times am unable to approve notifications recieved on my phone. Review Source Response from ShiftCare August 10, 2023 Hi Annie, Thanks so much for taking the time to leave a review! We really appreciate it. Glad to hear that you've found the platform helpful and easy to use, and we appreciate the feedback. Thanks again! TW Terry W. Chief Operating Officer Individual & Family Services Used the software for: Less than 6 months ### "Best business decision this year" April 30, 2024 5.0 support is amazing, easy for our team to take on and learn. Pros Shift Care has made a huge improvement to our efficiency and reduced time and errors in payroll and invoicing. Together with Pay Cat we are compliant and all our team are happier. Cons nothing stands out, there are some issues with scheduling travel in the best way, however overall a big improvement for our company. Reason for choosing ShiftCare Ease of use, functionality and support via the implementation team, and the online help features. Review Source Response from ShiftCare May 3, 2024 Hi Terry, thank you very much for your kind review. We are delighted to hear that this has helped you to improve your payroll and invoicing! We're delighted you are a part of the ShiftCare family, and we're happy to hear it's the best decision you have made this year! Paula A. CEO Hospital & Health Care Used the software for: I used a free trial ### "It the pick of the lot" July 10, 2023 5.0 Easy to learn to use and teach staff. Pros I found it all very user friendly and easy to learn how to use. Customer support has been excellent. Cons I would have preferred if it had forms also so we could do service agreements in here. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Brevity was way too clunky - I did like that it has service agreements in it, but otherwise it was way harder to use then shiftcare. Review Source Response from ShiftCare August 10, 2023 Hi Paula, Thank you so much for taking the time to leave a positive review, we really appreciate it! We pride ourselves on being easy to use and on our great customer support! Thanks again! TW Tari W. Marketing, Communication and Compliance Hospital & Health Care Used the software for: 1-2 years ### "Highly recommended for Disability Services" March 18, 2022 4.0 Great product that is functional, easy to operate with excellent support. Pros Easy to use, has great functionality, responsive team with great support when needed. Cons Features are always being added and improved. A few small glitches from recent updates will take you back to current weeks when working on previous weeks in reports Review Source Response from ShiftCare June 21, 2022 Thanks Tari, our team has been really busy with new features and will keep refining to get rid of any of those pesty glitches :-) DM Daniel M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great option for the mid tier organisations" April 11, 2023 4.0 Great platform that is user friendly and easy to integrate and train new staff. Pros Shiftcare helps to ensure the right staff to be allocated on time and to provide the highest quality service. The ability to read shift notes at the click of a button along with the Xero integration make invoicing and staff payments a breeze. Cons The transport kilometres being divided between participants living in a shared environment needs to be done manually when invoicing. Not a huge issue unless you have a large amount of SIL homes. Review Source NF Nilusha F. Executive Support Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "A platform that makes it possible." December 29, 2021 5.0 Great, makes my job easier. I can manage a multi location business without stress. Pros Shiftcare is a great software that does the overall management of rostering, progress noting, clocking in and out, staff timesheets and client billing and much more. Cons At times when you say for eg: archive a staff, it does not immediately do so, but it tends to refresh itself and update. Reason for choosing ShiftCare We had our IT browse for other similar products and ended up stating Shiftcare is the best for what we need. Review Source XL Xanthia L. Staff Trainer Consumer Services Used the software for: 6-12 months ### "Great Softwire for Support Workers " August 28, 2023 5.0 Pros At Wattle Blue we like the ease booking shifts with our clients that can be accessed by our support worker for before, during and after their shifts. Cons App can glitch on occasions, issues with adding more than one expense Review Source Response from ShiftCare October 3, 2023 Hi Xanthia, we appreciate the time you took out of your busy day to leave this feedback! Thank you so much! Glad to hear your experience has been overall positive, we will take onboard your feedback regarding our app and the occasional glitch when adding expenses. We are always working to improve the platform :-) jW jenny W. Owner Individual & Family Services Used the software for: 1-2 years ### "NMO shift care review " June 10, 2024 5.0 The shift care app has made my life and job an ease, it has taken the daily hassle away of assigning shifts and managing invoices along with staff payment Pros Accessibility and price, user friendly app Cons There is nothing not too like about shift care Reason for choosing ShiftCare NDIS affiliated; user friendly can access anywhere anytime Review Source Response from ShiftCare June 16, 2024 Hi Jenny, thank you for your review! KJ Kiarra J. NDIS Supports Mental Health Care Used the software for: 6-12 months ### "Amazing product - would recommend for NDIS and Aged Care providers " June 6, 2023 5.0 Pros Easy use for staff. Staff can start and end their shift, put in any case notes and kms etc and it sends straight to accounts for payroll and billing. Cons Nothing to dislike about shift care, just wish my company found this app earlier!! Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) Brevity was not secure and very complex to use. Review Source Response from ShiftCare June 15, 2023 Hey Kiarra, thank you so much for taking the time to leave a positive review. We are glad ShiftCare works so well for your company! LW Leeann W. Disability support Hospital & Health Care Used the software for: Less than 6 months ### "I use this software everyday" June 7, 2023 5.0 Easy. Pros I like my staff being able to be linked as a team and then they can see each other's notes as well as any documents such as OT or behaviour reports that I have loaded onto shiftcare. Cons At first I found it hard to change headings and up load documents but when I had a bit of a read of the help menu I found that it's actually very simple Reason for choosing ShiftCare Had a better all around range of things that I needed. Scheduling, client and staff information Review Source Response from ShiftCare June 15, 2023 HI Leeann, Thanks so much for taking the time to leave a review! We are really glad ShiftCare works so well for you. TM Tyler M. Founder & CEO Hospital & Health Care Used the software for: 1-2 years ### "Recommended for small to med size businesses" October 5, 2023 4.0 Overall it’s a great product Pros Shiftcare has helped take my small sole trader business and turn it into a medium sized company. It’s easy to use format helps keep me, my team, and our participants / participant representatives organized. Cons I wouldn’t recommend for larger businesses. There are certain features lacking from the software, but nothing that interferes with what it’s meant to do. The additional features would just help streamline certain thingsFor example, notifications and email reminders around expiring documentation.Being able to have individual shift specific messages pop up for support team. Review Source Response from ShiftCare October 13, 2023 Hi Tyler. Thank you for your review. Glad to hear your experience has been overall positive, we will take onboard your feedback regarding the limitations to further improve our platform. Happy to be on this journey with you! 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