# Page 4 | ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ShiftCare the right Home Care solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233684/ShiftCare/reviews --- ShiftCare 4.6 (145) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of ShiftCare ## Showing most helpful reviews Showing 76-100 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Leeann W. Disability support Hospital & Health Care Used the software for: Less than 6 months ### "I use this software everyday" June 7, 2023 5.0 Easy. Pros I like my staff being able to be linked as a team and then they can see each other's notes as well as any documents such as OT or behaviour reports that I have loaded onto shiftcare. Cons At first I found it hard to change headings and up load documents but when I had a bit of a read of the help menu I found that it's actually very simple Reason for choosing ShiftCare Had a better all around range of things that I needed. Scheduling, client and staff information Review Source Response from ShiftCare June 15, 2023 HI Leeann, Thanks so much for taking the time to leave a review! We are really glad ShiftCare works so well for you. TM Tyler M. Founder & CEO Hospital & Health Care Used the software for: 1-2 years ### "Recommended for small to med size businesses" October 5, 2023 4.0 Overall it’s a great product Pros Shiftcare has helped take my small sole trader business and turn it into a medium sized company. It’s easy to use format helps keep me, my team, and our participants / participant representatives organized. Cons I wouldn’t recommend for larger businesses. There are certain features lacking from the software, but nothing that interferes with what it’s meant to do. The additional features would just help streamline certain thingsFor example, notifications and email reminders around expiring documentation.Being able to have individual shift specific messages pop up for support team. Review Source Response from ShiftCare October 13, 2023 Hi Tyler. Thank you for your review. Glad to hear your experience has been overall positive, we will take onboard your feedback regarding the limitations to further improve our platform. Happy to be on this journey with you! RA Rafael A. Manager Individual & Family Services Used the software for: 1-2 years ### "ShiftCare Works!" June 17, 2022 5.0 Pros Customised for the Social Services Industry, one stop shop to handle multi layers of our Business Cons The billing process can be improved but I believe this is something that is on the roadmap of improvements Reason for choosing ShiftCare Suited our Business model and we felt confident it would have a high uptake by our staff Review Source Response from ShiftCare June 21, 2022 Thanks Rafael! Ruby Lee D. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Pleased with ShiftCare" September 21, 2023 5.0 Pros The software is completely easy to use and I can do some many things in one app. It's perfect! Cons I do not have any complaints at the moment. Review Source Response from ShiftCare October 3, 2023 Hi Ruby, Thank you so much for your positive review and feedback. We really appreciate it! We're happy to hear you find the app easy to use and enjoy its features :-) CM Christine M. Director Mental Health Care Used the software for: Less than 6 months ### "Trust me, Shift care app is really good, user friendly and no complication. Also I get emails from customer service checking if i need help" April 22, 2024 5.0 I am now getting to know it well, I still have a lot to learn but getting there Pros rostering . Before had a shift care, I was doing rostering on the excel spreadsheet, it was very manual work, Cons actually nothing. I love it, It had made my job very easy Reason for choosing ShiftCare I just thought to myself let me give a trial as I have friends who recommended it to me Review Source Response from ShiftCare April 25, 2024 Hi Christine, we are pleased to hear you are enjoying our app, our user-friendly features and that it has made your life a lot easier! That's great! AS Adam S. Director Mental Health Care Used the software for: 1-2 years ### "Great Service" October 16, 2023 5.0 Great Pros Ease of useFunctionalityGood ServiceTraining Cons It is a really good service I think maybe if it was 100% consistent it would be better. Review Source Response from ShiftCare October 18, 2023 Hi Adam! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive. If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! TN Thi N. Support Coordinator Individual & Family Services Used the software for: Less than 6 months ### "A Great App" April 24, 2023 4.0 Pros Once set up, it eases - scheduling and invoicing. Cons Not enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation. Reason for choosing ShiftCare Option to rostering and invoicing. Both NDIS and Age Care. Review Source Response from ShiftCare June 15, 2023 Hi Thi, thanks for taking the time to leave a review! We're happy to hear that ShiftCare has eased your scheduling and invoicing once set up. Your feedback on automation has been noted. Thank you for choosing ShiftCare, if you have any further feedback, feel free to reach out! We're here to help. BT Beaudene T. Director Mental Health Care Used the software for: 6-12 months ### "BEST APP FOR NDIS " March 6, 2024 5.0 The fast response from the support team, the easiness to use the app and system Pros the trial was enough for us to know this was the best system to use as a new and growing provider, it was simple and user friendly. you receive outstanding consistent support from the team and took minutes to set up Cons I love everything, affordable, simple and easy to use Review Source Response from ShiftCare March 8, 2024 Hi Beaudene, Thank you for your 5-star review. We're glad you are enjoying all the features ShiftCare has to offer and that is is wasy for your team to use. Our support team are amazing and we're gald to hear that yo've had a positive interaction with them. CS Charles S. Owner Education Management Used the software for: Less than 6 months ### "Great product for employees scheduling " July 14, 2024 4.0 It’s helping me scale my business. Now I can hire, schedule and manage employees anywhere. Pros I no longer need an office. Through this scheduling software, I can schedule and manage employees remotely. Cons I have no issues so far with ShiftCare. Reason for choosing ShiftCare This product is cost effective and ideal for a small business. Review Source Response from ShiftCare July 23, 2024 Hi Charles, thank you for your review. We're happy to hear our software has helped you to scale your business! JC Jade C. Support worker Individual & Family Services Used the software for: Less than 6 months ### "ShiftCare review from Employee/Support Worker Perspective " March 22, 2022 5.0 It’s been a fantastic resource for our support company, to streamline information about each shift and client details. Pros Shift care not only is a great rostering system with all your scheduled shifts clearly presented, but gives the employer the ability to add photos and documentation for each unique client, so that you have easy access to their important information at any time. I also really like that you can put in instructions for each shift, so my boss can communicate clearly if there are any routine changes, without having to text or email. It also comes up with the client’s home address and the notes will further outline where we need to pick them up from. Cons The notifications that say my “non-working day leave request” was declined when I never put in leave for that day - I just didn’t have a shift. Review Source Response from ShiftCare June 21, 2022 Thanks Jade! Having followed the feedback regarding progress notes and client management, we're putting even more resources into making these features even better. Our team are also looking into the "non-working day leave request" issue. DJJ Da Jin J. Operation Manager Human Resources Used the software for: 6-12 months ### "Highly recommend the app for your shift scheduling!!" September 20, 2023 5.0 I am new user of this app and it's very simple to learn and use. Nothing's complicated. Pros \-Simple to use-Straight forward-So far, all the functions I needed were there Cons At this stage, no Cons have been found. In the future, if you can embed this app with more other functions other than shifts, it will be better. Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) I moved company. Review Source Response from ShiftCare October 3, 2023 Hi Da Jin, we appreciate the time you took out of your busy day to leave this positive feedback! Thank you so much! Glad to hear your experience has been overall positive! Thank you for recommending ShiftCare! We're glad you find it straightforward and functional for shift scheduling. Your suggestion for additional features is noted. We're pleased to have you with us! KG Kelly G. Director Hospital & Health Care Used the software for: 6-12 months ### "SHIFTCARE = TIME SAVING " June 18, 2024 5.0 Makes my day flow when everything I need is in one place. Pros The simple flow once it was all set up and easy access to information. Cons A little confusing to start with but great customer service. Review Source Response from ShiftCare June 19, 2024 Thanks for your positive review Kelly! FA Fernando A. C.E.O. Hospital & Health Care Used the software for: 1-2 years ### "Excellent " June 20, 2022 4.0 Easy to use and practical accurate information Pros Product is easy to use . Integrated well with our business Cons more flexibility with invoicing and reporting Alternatives considered [Procura](https://www.capterra.com/p/124533/Procura/) Reason for choosing ShiftCare Cheaper and easier to sue and implement Review Source Response from ShiftCare June 21, 2022 Thank you Fernando! OC Olivia C. NDIS support worker Health, Wellness and Fitness Used the software for: Less than 6 months ### "ShiftCare Review " July 3, 2023 5.0 By using ShiftCare our staff communication is great and makes us provide a better health care experience for our clients. Pros I like using ShiftCare as it makes it super easy for me to write my shift notes an it makes me feel organized. Cons I don't think there are any cons about ShiftCare, Its super easy to use !! Review Source Response from ShiftCare July 13, 2023 Hi Olivia, it's fantastic to hear that you've found ShiftCare helps with communication and a better experience for your clients. Thanks so much for taking the time to leave a review! CT Cindy T. Managing Director Individual & Family Services Used the software for: Less than 6 months ### "Shiftcare Review" October 8, 2023 5.0 Shiftcare is streamlining processes within our business to give us time to focus on providing great services to our disabled and elderly clients rather than wasting time on administrative activities Pros Its easy to keep staff and client documentation up to date. Cons There are no improvements that I can see are needed yet. Alternatives considered [Brevity](https://www.capterra.com/p/266848/Brevity/) Reason for choosing ShiftCare Other products had many technological down time complaints and costs were high. Review Source Response from ShiftCare October 13, 2023 Hi Cindy! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive and that the software has helped you to focus on providing a great care service! If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! RM Rorelyn M. Managing Director Hospital & Health Care Used the software for: 1-2 years ### "Simple to use and aesthetically pleasing templates" July 3, 2022 4.0 Pros We have found Shiftcare easy to use and affordable for a small business like ours. The clock on and off feature is valuable and customer care and help is readily available. Cons As its my first experience of this type of software I am not having any issues with it at the moment. Review Source Response from ShiftCare July 5, 2022 Hi Rorelyn, thanks for the feedback - We look forward to you getting use out of our additional features! AB Annette B. Managing Director Hospital & Health Care Used the software for: 6-12 months ### "Disability Support Service Review for ShiftCare" April 11, 2023 5.0 excellent experience with set up and staff support Pros efficiency, easy to access information for all involved, staff team and accounts, very readable display Cons N/A - do not have any feedback for this question at this stage Reason for choosing ShiftCare recommended by another managing director of a disability support service Review Source Response from ShiftCare April 13, 2023 Thanks Annette, we hope you keep getting great value from the platform! KB Kerri B. Disability Support Worker Individual & Family Services Used the software for: 6-12 months ### "ShiftCare easy to use" February 12, 2024 5.0 I’m happy with the product. It’s easy to use and has all the functions I need to run my business. Pros ShiftCare is very easy to use. It has everything I need to successfully run my business Cons There are some applications that I am unsure of and would like more training on the product Reason for choosing ShiftCare I needed the scheduling function on shiftcare Review Source Response from ShiftCare February 13, 2024 Hi Kerri, Thank you for your positive review, and we're glad to hear you find our software easy to use. We have a Youtube channel that has many tutorials showing how to use our features. If you would like any help please contact our amazing support team, at support@shiftcrae.com. they are always happy to help! SF Seira F. Director Medical Practice Used the software for: 1-2 years ### "Love it !!" April 23, 2024 5.0 Great experience with how easy it is to get started and follow through set up and the customer service team is always happy amd willing to help. THANK YOU ! Pros Shiftcare allows for effective communication and efficiency while doing rosters within the company and the clocking on and off feature at locations ensures accuracy. Cons Shiftcare does not have a chat section for day to day communication with staff or Anouncements. How great would it be to have this feature :) Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[BrightHR](https://www.capterra.com/p/151525/BrightHR/) More professional, more clear and great updates on things like Price guides etc Review Source Response from ShiftCare April 28, 2024 Hi Seira, thank you for your kind review! We're delighted to hear you are having a great experience with our software! KB Katrina B. Director Hospital & Health Care Used the software for: 6-12 months ### "Shift Care " September 6, 2023 5.0 Excellent Pros Easy to set up and use.Imperative to organise Clients and staff. Works well and integrates easily to necessary platforms. Cons Overall Shift Care is excellent although upgrading to the second tier doesn’t really give you much more than the first, Review Source Response from ShiftCare October 3, 2023 Hi Katrina! Thank you for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive. If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! AB Andy B. Mental Health Peer Support Worker Mental Health Care Used the software for: 6-12 months ### "Great user experience" April 23, 2023 5.0 Really positive. Easy to use and stress free. Pros Having the ability to retrospectively add notes into the client's notes after initial submission. Cons The differences between mobile and website. Review Source PP Plant P. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Serenity at Home Support Services Inc." March 18, 2024 5.0 Fabulous, a total game changer in daily operations. Pros Scheduling and keeping track of extra visits clients may need in the future. Cons Haven't found anything I do not like yet. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing ShiftCare Price, adaptability, functionality, and ease of use Review Source Response from ShiftCare March 19, 2024 Hello! Thank you for your positive review and feedback. We're glad to hear ShiftCare has helped with your scheduling and your daily operations. SK Sam K. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "easy to shiftcare" May 27, 2024 5.0 Pleasant and satisfaction, cheap and affordable. Pros Great platform easy to keep record of staff and clients. Cons Billing and payment, Xero, and NDIS payment. Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) Because Shiftcare is cheaper and easier to use. Review Source Response from ShiftCare June 5, 2024 Hi Sam, thank you for your positive review! TP Tina P. CEO Hospital & Health Care Used the software for: Less than 6 months ### "ShiftCare Review from CEO" June 6, 2023 5.0 Pros Easy to use, Shiftcare themselves have great communication and customer service skills, Answered all my questions and were able to help us effectively take off Cons Nothing, its easy to use and great value for money Switched from [Brevity](https://www.capterra.com/p/266848/Brevity/) Brevity had no policies around privacy control, they were expensive and no customer service or training provided even though we purchased it Review Source Response from ShiftCare June 15, 2023 Hi Tina, thanks so much for taking the time to leave a positive review. We pride ourselves on our excellent customer service, so we are really pleased to hear they were so helpful! DA Damian A. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Stop your search now" July 17, 2023 5.0 Very positive Pros It addresses everything that is needed for running an NDIS business. Not only does it have the functionality but it has the support to help you navigate the program. Cons Nothing at this stage. I have been with Shift care for around 6 months and I'm completely satisfied with results. Reason for choosing ShiftCare The functionality and the competitive rate Review Source Response from ShiftCare August 10, 2023 Hi Damian, Thank you so much for the positive review! It's great to hear you've had such a good experience in your six months with ShiftCare. We are excited to grow with your business! Thanks again. 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