# Page 6 | ShiftCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ShiftCare the right Home Care solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233684/ShiftCare/reviews --- ShiftCare 4.6 (145) [View alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of ShiftCare ## Showing most helpful reviews Showing 126-145 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jack C. Director Hospital & Health Care Used the software for: 1-2 years ### "Would definitely recommend!" June 20, 2022 5.0 Rostering is extremely easy Pros Easy to use and great customer service support Cons The pricing, it is a bit expensive considering we do lots of shorter shifts and they charge per staff member. Some staff members only work 2 hours a week Review Source DB Dinah B. Disability Provider Individual & Family Services Used the software for: I used a free trial ### "Shift care review " September 27, 2023 5.0 Pros I like the ease of making shifts and adding groups in the one shift Cons Not sure, maybe put some research into it from existing customers Review Source Response from ShiftCare October 4, 2023 Hi Dinah, Thank you so much for your positive review and feedback. We really appreciate it! AT Antoine T. Director Individual & Family Services Used the software for: 1-2 years ### "Review" December 7, 2021 5.0 Good Pros Easy to use and manage my staff and clients Cons Nothing that I don't like about the platform Reason for choosing ShiftCare Price and user friendly Review Source cF christine F. Support Coordinator Mental Health Care Used the software for: 6-12 months ### "Fantastic Service " June 29, 2022 4.0 Great, very happy Pros It is very easy to navigate and detailed customer files. Cons I feel there a few features that could be helpful but I have advised the admin team and they ensured me it will be looked into. Reason for choosing ShiftCare Because Shiftcare was cheaper and easier to use. Review Source Response from ShiftCare August 5, 2022 Thank you Christine! TM Teara M. President Hospital & Health Care Used the software for: Less than 6 months ### "ShiftCare Review " September 20, 2023 5.0 No far it’s good Pros I love how easy it is to upload patient care plans along with patient information Cons I would like to see the system allow you to view the documents/care plans without having to download the forms Review Source Response from ShiftCare October 3, 2023 Hi Teara - thank you so much for your positive review! Glad that you have found it easy to use. We will take onboard your feedback regarding the document and care plans, we are always working to improve the platform :-) DZ David Z. Director Hospital & Health Care Used the software for: 6-12 months ### "Bang for your buck" July 16, 2023 5.0 Pros Good value and easy to use for scheduling staff and client management Cons More options with case notes, for example there is no flexibility with adding more options to add different case note templates Review Source Response from ShiftCare August 10, 2023 Hi David, We really appreciate you taking the time to leave a positive review on your ShiftCare experience! We will definitely take your feedback on board. Thanks again! NS Nesma S. Human Resources Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Friendly user" June 29, 2022 5.0 Overall experience is good and looking forward to discover all its features Pros It's easy to use it and its customer services are always available to guide me and answer my questions Cons Nothing so far, as we just started using it recently Reason for choosing ShiftCare Care master has a lot of features that I don't need, and was quite expensive, also the viewing of the scheduler was not so neat Review Source Response from ShiftCare August 5, 2022 Thank you Nesma. Excited for you to discover more of our features! SC Sandra C. Director of Nursing Hospital & Health Care Used the software for: Less than 6 months ### "Performed well - affordable." September 24, 2022 5.0 I would describe my overall experience as a win. My use of Shiftcare wasn't extensive, I do believe it was beneficial. The most important thing Shiftcare has to offer is a fair price. Ironically I would advise using a seperate billing solution or testing Shiftcares billing before making a decision. Problems solved: The need to manage all compontents of home health care. The need for affordability. Pros \- Affordable/fair price. - Trustworthy company. - Features/feature quality. Scheduling is excellent. Clock in/out is well documented. - Practical layout. - Learn to use in a reasonable amount of time. - Complaints are heard and addressed. Cons \- Billing feature is poor, causes time management to suffer. - Support experience not consistent. - Malfunctions -- minimally disruptive. Review Source LK Lama K. Support coordinator Civic & Social Organization Used the software for: Less than 6 months ### "Feedback " September 25, 2023 5.0 Pros Case Notes management The ability to document backwards my notes into the system Cons At this stage, I have one point There is no option to record the administration time spent with the client Review Source Response from ShiftCare October 3, 2023 Hi Lama - thank you so much for your review, we really appreciate it! We will take onboard your feedback regarding recording the administrative time, we are always working to improve the platform :-) DC Diane C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "It does what it needs to " October 2, 2023 3.0 It’s been good learning the process Pros I like the scheduling part very easy after you learn it Cons It’s hard to understand at first but after you learn it it’s fairly easy Review Source Response from ShiftCare October 9, 2023 Hi Diane, thank you for your review! Glad to hear your experience has been overall positive! If you ever have any issues, please feel free to reach out to our awesome support team. They are here to help! DD David D. Chief of Operations Hospital & Health Care Used the software for: 6-12 months ### "Shift Care Usage" September 4, 2023 4.0 quite pleasant overall Pros How user friendly it is. I barely have needed any support Cons the only con would be fixing minor bugs Review Source Response from ShiftCare October 3, 2023 Hi David, Thank you so much for your positive review and feedback. We really appreciate it! AP Aiden P. Disanility support worker Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beyond disability limits review " May 31, 2024 5.0 Pros Easy to use, easy to roster and change roster at a moments notice Cons Shiftxare Cannot dupport all priceguides on ndis Review Source Response from ShiftCare June 5, 2024 Hi Aiden, thank you for your review. We're glad to hear you find the platform easy to use. MH Mary H. disability support services Alternative Medicine Used the software for: Less than 6 months ### "easy to set and follow up" March 1, 2024 5.0 Pros I mostly use the schedual to add and cancel shift which is very easy and clear Cons i have no issue with any thing in shift care Review Source Response from ShiftCare June 13, 2024 Hi Mary, thank you for your positive review SB Shani B. CEO and Founder Hospital & Health Care Used the software for: Less than 6 months ### "Great! But still working on functionality" June 10, 2024 4.0 Pros Shiftcare is easy to use for our carers and is very intuitive. Cons There are still some functions that are missing/would be helpful. Like changing the note types, having nurses be able to see all the hours they've working, and forms attached to clients/carers. Review Source Response from ShiftCare June 12, 2024 Hi Shani, thank you for your review. WE are always working on new updates, but if you ever have any issues please reach out to our amazing support team at support@shiftcare.com JA Jaypee A. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "highly recommend shiftcare if you have under 50 staff" June 29, 2022 5.0 very good Pros we like the face that it is user-friendly Cons we have multiple locations and it doesn't allow me to create a separate schedular that shows 2 different groups of support workers from 2 different locations Reason for choosing ShiftCare better pricing model, user friendly, great support Review Source Response from ShiftCare August 5, 2022 Thank you Jaypee! AS Alicia S. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great program" October 17, 2023 5.0 Benefit of implementing rosters and staff notes. keeping track of client and staff documents Pros Easy to use, setting up clients and staff, exporting to accounting software Cons not anything that i have come accross atm Review Source Response from ShiftCare October 19, 2023 Hi Alicia! Thank you so much for taking the time to leave a positive review, we're really pleased to hear that your time with ShiftCare so far has been positive, and you find the software easy to use! AP Ana P. Manager Civic & Social Organization Used the software for: Less than 6 months ### "Shiftcare use" August 21, 2023 4.0 Pros Shiftcare is user friendly. I found that it was easy to work out how to use it. Cons Would like a better shift roster capability. Reason for choosing ShiftCare Recommended by another organisation. Review Source Response from ShiftCare August 29, 2023 Hi Ana - thank you so much for your lovely review! Glad that you have found it easy to use. We will take onboard your feedback regarding the shift roster capability, we are always working to improve the platform :-) PC Patrick C. Director Mental Health Care Used the software for: Less than 6 months ### "Shiftcare Works" March 1, 2023 5.0 Pros It is easy to pilot without asking for help. there are people ready to help and Shiftcare staff send you emails reminders or just to ask how you are finding it using the software. Cons The fact that there are different stages. Where you don't get everything in one basket but you have to pay a little more to get certain features. The least you pay the least functions you get. Reason for choosing ShiftCare It was recommended by some friend and i was looking for a product so i just purchased it. Review Source MY Ming Y. Manager Individual & Family Services Used the software for: Less than 6 months ### "User friendly and fantastic support " February 28, 2024 5.0 Pros Easy to use, lots of functionality, and great support. Cons Would be great if multilingual but still good for most of the users. Review Source Response from ShiftCare June 24, 2024 Thank you for your review Ming! RB Rosemarie B. Owner Hospital & Health Care Used the software for: 6-12 months ### "Ease of use" October 4, 2023 4.0 Pros Easy to set up. Supportive staff. Not too expensive. Cons n/a - I was looking for a Canadian company. But none the less, they were extremely trnsparent with pricing and converting of currency. Reason for choosing ShiftCare pricing was right. Review Source Response from ShiftCare October 9, 2023 Hi Rosemarie, Thank you so much for your positive review and feedback. We really appreciate it! We're happy to hear you find the our wonderful staff so supportive, and that the set-up was easy for you! 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