# Mergo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mergo the right Email Marketing solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233691/Mergo/reviews --- Mergo 4.6 (45) [View alternatives](https://www.capterra.com/p/233691/Mergo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Mergo Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews TR Thay R Community Manager and Talent CoordinatorHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “The interface is intuitive, and it keeps everything organized, which is perfect for staying on top of my workflow.“ September 18, 2025 SD Steve D Sales and SupportOutsourcing/Offshoring, Self-employedUsed the software for: Less than 6 months. “The only downside I've encountered is the learning curve for some advanced features. While the basics are easy to grasp, it took a bit of time to fully utilize all the capabilities.“ August 21, 2024 WA Wayne A attorneyLegal Services, Self-employedUsed the software for: 6-12 months. “Customer service is often lacking, but Mergo excels in this area.“ October 1, 2025 MH Michael H OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “More recently, my Mergo open rates dropped to as low as 20%, and support seemed to have no clue. When I asked for a refund (I just bought it two weeks ago and had to drop my sending to 50/day due to the poor open rates) due to the poor open rates and unsubscribe glitch, they've ignored me.“ October 25, 2022 AG Amit G FounderPhotography, Self-employedUsed the software for: 1-2 years. “Its very easy to use and we can organise and track responses“ June 27, 2022 FS Faris S Business DevelopmentFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Ease of use, automates some very tedious tasks and is attractively priced.“ June 27, 2022 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charles M. Sales Manager Computer Software Used the software for: Less than 6 months ### "Mergo checks all the boxes! " November 14, 2024 5.0 My overall experience has been simple, effective, and satisfactory. Pros Fast customer service. Simple interface but had every single feature I wanted. Cons The sidebar interface could be designed slightly better with buttons instead of one long dropdown. But it still works well. Switched from [Instantly Design](https://www.capterra.com/p/186076/Instantly-Design/) Pricing was too high for what my team needed. Review Source Response from Scriptit November 22, 2024 Thank you, Charles, for your thoughtful review! We're thrilled to hear Mergo meets your needs and that our customer service and features have made a positive impact. We appreciate your feedback on the sidebar design and will consider it for future updates. Thanks for choosing Mergo! KB Kevin B. President Airlines/Aviation Used the software for: 2+ years ### "Great tool " February 17, 2026 5.0 Great experience over all. Very easy to use once you get the hang of it. Use almost every day when sourcing options for my clients. Pros Ease of use. Really helps me in my business when sourcing options for my clients by sending multiple emails to vendors in one shot. Cons Not sure how to format to address each client by first name. If I could understand how to do that it would be great. Review Source Response from Scriptit February 20, 2026 Hi Kevin, Thank you so much for your review and for trusting Mergo for over two years. We’re really glad to hear it helps you streamline your sourcing and reach vendors efficiently. Personalizing each message with your client’s first name is absolutely possible. You can follow this quick guide to set it up https://help.mergo.app/article/24-mergetags We truly appreciate your support! Reach out to support@mergo.app if you have any questions. Best, Folgo Team. BT Bien T. Credit Control Real Estate Used the software for: Less than 6 months ### "A chance to still keep improving" September 18, 2025 3.0 Going great so far, been able to send emails a lot easier, but been struggling with the interface, it's too confusing and kinda lacking a bit much to what they offer Pros It helps send emails on bulks and keep things on track, adding such personalized emails helps a bit. Cons the interface still needs to be improve and hopefully you can re-route things on your own to what emails to be sent who are copied in, not just the need to have a collumn of CC, because sometimes it doesn't work. Review Source Response from Scriptit October 1, 2025 Hi Bien, Thank you for sharing your feedback and for giving Mergo a try. We are glad it helps you send bulk and personalized emails more easily. We also hear your comments about the interface and CC functionality, and your input is very helpful as we continue working on improvements. Best, Mergo Team TR Thay R. Community Manager and Talent Coordinator Human Resources Used the software for: 6-12 months ### "Mergo – a total time-saver!" September 18, 2025 5.0 I’ve been using Mergo for a long time, mainly for my campaigns, and it’s been a huge help. It makes monitoring everything super easy, and the follow-up process is seamless. I love how intuitive it is and how much it streamlines my workflow. Highly recommend for anyone looking to manage email campaigns efficiently! Pros I love how Mergo helps me manage and monitor my campaigns effortlessly. It makes following up with contacts super easy and saves me a ton of time. The interface is intuitive, and it keeps everything organized, which is perfect for staying on top of my workflow. Cons Honestly, I haven’t run into anything major I dislike. It does everything I need for running and tracking my campaigns. Review Source Response from Scriptit October 1, 2025 Hi Thay, Thank you for such a wonderful review! We’re delighted to hear that Mergo makes managing and monitoring your campaigns easier and helps streamline your workflow. It’s great to know it’s saving you time and keeping things organized. We appreciate your input! Best, Mergo Team TF Tony F. Founder Computer Software Used the software for: 6-12 months ### "Great Email Sending Tool" March 3, 2026 5.0 Very positive. Been using for over a year now. Flexible plans and very easy to upgrade when you need to. Pros Customer service was fast and very helpful. The app works as intended. Very easy and intuitive to manage. Cons Lack of clarity of send limits with Google. But support was super helpful. Sometimes the "send limit" is inaccurate due to Gmail. Review Source Response from Scriptit March 6, 2026 Hi Tony, Thank you for your great review and for sharing your experience with Mergo. We're really glad to hear that you find the app easy to use and that our support team could help when needed. You are absolutely right that Gmail sending limits can sometimes be unclear or change. We're continuously working on improving how this is communicated inside the app. We really appreciate your support! The Mergo Team US Ujwwal S. founder Retail Used the software for: 6-12 months ### "Must Try Mergo" September 19, 2025 5.0 Our experience has been excellent, and we are managing our campaigns seamlessly. We are managing our follow-ups in the same sheet that helps us to take the decision. Pros Value for money. Its easy to use and cost is very good you can manage sequences in the same sheet. we can schedule the emails also. Cons every time we have to sent the send the follow-ups. If we could do in one time that will be more beneficial. Review Source Response from Scriptit October 24, 2025 Hi Ujwwal, Thank you for your great review! We’re glad to hear you find Mergo easy to use and valuable for managing your campaigns. We also appreciate your suggestion about automating follow-ups feedback like this helps us keep improving. Best, Mergo Team FC Francesco C. acting as Head of marketing Telecommunications Used the software for: 1-2 years ### "Great value for money tool to manage email bulk send" September 12, 2025 5.0 Pros The product is easy to use after you read the documentation, a bit limited in the usage but good value for money, nice to send a off campaign and one off email marketing Cons the complexity of using it at beginning and the clunkyness, sometimes going back on a workfow is hard and you loose all the data Review Source Response from Scriptit September 17, 2025 Hi Francesco, Thank you for sharing your thoughts! We’re glad Mergo has been a valuable tool for your marketing campaigns, and we completely understand your feedback on the learning curve and workflow navigation. That insight is really useful for us to keep improving the experience. Best, Mergo Team MD Mahnaz D. Professional photographer Photography Used the software for: Less than 6 months ### "Improve the Mergo" September 12, 2025 5.0 I like it so far but, it can be better by having online customer support instead of email and more online videos. Pros Easy to use and high value for the money i pay. I love the email management nd info that it provide if the email has bedn sent , bounced and etc. Cons Just one follwup can be send instead of few and it does have limited date. I think it would be better if they add calendar. Review Source Response from Scriptit September 17, 2025 Hi Mahnaz, Thank you for your wonderful feedback! We are so glad to hear that Mergo has been easy to use and valuable for your photography business. We also appreciate your suggestions on follow-ups, calendar features, and more support options. For now, you can always reach us directly at support@mergo.app and we will be happy to help. Best, Mergo Team WA Wayne A. attorney Legal Services Used the software for: 6-12 months ### "Beautifully simple to Implement" October 1, 2025 5.0 While not tech-savvy, I found Mergo very easy to use. Customer service is often lacking, but Mergo excels in this area. Pros 1\. Simplicity of use. 2. Outstanding customer service responses to help me use. I was honestly amazed at its simplicity. Cons Nothing. It's a great product-all I could ask for. I would urge all to try, excellent customer service. Review Source Response from Scriptit October 3, 2025 Hi Wayne, Thank you for your kind words and for sharing your experience. We are so glad to hear that Mergo was simple to implement and that our support team has been helpful along the way. We truly appreciate your input and are happy it’s been a smooth fit for your legal practice. Best, Mergo Team LP Laura P. SALES Accounting Used the software for: Less than 6 months ### "REVIEW ABOUT MERGO" September 13, 2025 4.0 Overall, it is good but sometimes it is not convenient but it is ok because everything will have something Pros I like most about mergo is it can appear in our Gmail/Outlook for me to keep track and follow my mail Cons I don't like because sometimes it is error. Anh I can't see the last email campaign. That is I want for mergo Review Source Response from Scriptit September 17, 2025 Hi Laura, Thank you for your feedback! We are happy to hear Mergo helps you track emails directly in Gmail and Outlook. We also understand your point about occasional errors and missing campaign visibility, and your input helps us keep improving. Best, Mergo Team FS Faris S. Business Development Food & Beverages Used the software for: Less than 6 months ### "Good product covers most of our needs " June 27, 2022 4.0 Overall experience is very good and I would recommend others to use it to deliver more efficient campaigns. Pros Ease of use, automates some very tedious tasks and is attractively priced. Cons Need to be able to preview messages one by one to know exactly what is going on Review Source Response from Scriptit June 29, 2022 Hi Faris. Glad that our app is helping you automate your emailing tasks. Thanks for sharing your ideas/suggestions. We're continuously working and looking for ways to improve our app. Please submit a feature request. You'll be on the list to receive an update if we have any news to share about your request. http://bitly.ws/svyV > Randy - Mergo Support pD paul D. Director Sports Used the software for: 6-12 months ### "disappointing support" September 7, 2023 1.0 Lots of emails from them, but no support when you need it Pros when it works its ok, but the problem is that it often doesn't work when you need it, no customer service response either Cons Subscription is unreliable, one minute it works one minute it doesn't, don't buy it if your campaigns are time-critical or important Review Source Response from Scriptit September 18, 2023 Hi Paul. Thank you for your feedback. We sincerely apologize for the inconvenience. I'm not sure I understand the issue you had regarding subscription reliability, if you can share some details with our support team it would be super helpful. Regarding support, we do offer support by email and try to answer everything in a timely manner. Sorry if it was not satisfying when you contacted us, we promise to do better next time! MC Mary C. Leadership Facilitator Sports Used the software for: 6-12 months ### "Great software" June 24, 2022 5.0 Overall, great product. I will continue to use this and recommend to colleagues. Pros Easily set up campaign emails to go out and provides great detail on who interacts with the emails. Very easy to use. Cons Sometimes it is difficult to start new campaigns and clearing the notes from excel. Review Source Response from Scriptit June 28, 2022 Hi Mary. We're happy that you like Mergo's user-friendly and intuitive interface. Did you know that you don't have to clear the notes if you want to reuse the same campaign sheet? Once the initial campaign is sent successfully: select the relevant draft, and click the SEND EMAILS button. Mergo will automatically clear and overwrite the initial notes with new ones. Hope this helps. > Randy - Mergo Support EG Erin G. Account Manager Consumer Services Used the software for: 1-2 years ### "Best tool!" June 22, 2022 5.0 Pros Extremely easy to use within Google Sheets and customizing fields is seamless. Cons If a campaign could include more than 1 automated follow up, that would be ideal! Review Source Response from Scriptit June 28, 2022 Thank you for using our app, Erin. And we're happy that you find it easy to use and seamless. We haven't added automated multiple follow-ups yet. But I think that's a great idea! Please upvote here http://bitly.ws/stPS. We'll notify you if there's an update on this request. All the best! > Randy - Mergo Support AG Amit G. Founder Photography Used the software for: 1-2 years ### "Simple and affordable" June 27, 2022 5.0 Pros Really useful plugin for gmail. We use it to send a follow up email to guests after an event. Its very easy to use and we can organise and track responses Cons none. The plugin works as it should and integrated well with gmail. Review Source Response from Scriptit June 29, 2022 Hello Amit. Thanks for using our app! And we're glad that you like Mergo's simplicity and affordability. > Randy - Mergo Support MA Meena A. NA Information Technology and Services Used the software for: Less than 6 months ### "My experience with Mergo Tool" September 11, 2024 5.0 Efficient mass email tool for Gmail. Easy to use interface. Good personalization features. Helpful tracking capabilities. Overall, effective for small to medium-scale email campaigns within Gmail's ecosystem. Pros The ability to send personalized multiple emails efficiently through Gmail. Mergo streamlines the process of creating and sending multiple customized emails, saving time for users who need to reach out to large groups while maintaining a personal touch. Cons The 500 emails per day limit for @gmail accounts. While Mergo itself is a useful tool, this restriction is actually imposed by Gmail's daily sending limit for personal accounts. This cap can be limiting for users who need to send larger volumes of personalized emails. It's worth noting that this isn't a flaw of Mergo itself, but rather a limitation set by Google for @gmail.com accounts. Business accounts using Google Workspace typically have higher sending limits. Review Source Response from Scriptit September 19, 2024 Dear Meena, Thank you for your great review! I’m glad Mergo has helped streamline your email outreach with its personalization and tracking features. I understand the Gmail sending limit can be restrictive, but appreciate your understanding that it’s a Gmail constraint. Feel free to reach out if you need any assistance! Best regards, Guillemine VR Verified Reviewer Conference Manager Events Services Used the software for: 1-2 years ### "Excellent Add-on : Mergo" September 27, 2024 5.0 I am using this add-on from past 1.5 years and very pleased to recommend it to all. Pros It's perfect add-on for merge emailing where you can save your invaluable time. It's great for sending main information within your team and colleagues. Cons There are limits of sending. Sometimes, it shows only 500 and sometimes 1000. Review Source Response from Scriptit October 22, 2024 Thank you for your review! We're delighted that Mergo has helped you save time with merge emails and internal communications. Regarding the sending limits, please note that these are set by Google, not by Mergo. We're glad you're enjoying the product and appreciate your recommendation! RB Rossi B. Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good to use and room for a bit of improvement " February 26, 2025 4.0 Pros Its very easy to use once installed and the instructions are comprehensive Cons It would be good if the side bar was more ope. And user friendly Alternatives considered [Yet Another Mail Merge](https://www.capterra.com/p/168100/Yet-Another-Mail-Merge/) Reason for choosing Mergo Price was the main factor for my choosing Review Source Response from Scriptit February 27, 2025 Hi Rossi, Thanks for your feedback! We're happy to hear you found Mergo easy to use. While the sidebar is part of Google’s design, we’re always working to improve Mergo in other ways to enhance your experience. Let us know if you have any other thoughts! Best, Mergo Team DD Dilip D. Conference Manager Events Services Used the software for: 1-2 years ### "Useful add-on for merge mailing" October 8, 2024 5.0 It was a nice experience with Mergo since we are using it from past one year. Pros Excellent add-on for merge emails for limited subscribers/users. Cons Sending limits are very less although it shows 2000 per day. You can't send that many emails in a single day. Review Source Response from Scriptit October 22, 2024 Thank you, Dilip, for your feedback! We're glad to hear Mergo has been useful for your merge mailing needs. Regarding the sending limits, please note that the daily quota is determined by Google, not Mergo. We appreciate your understanding and hope Mergo continues to enhance your email campaigns! MS Mohamed S. freelance Hospital & Health Care Used the software for: I used a free trial ### "good review" December 13, 2024 5.0 Pros very easy in use and good at sending emails Cons nothing it is very easy in use and good at sending emails Review Source Response from Scriptit December 16, 2024 Thank you, Mohamed, for your kind words! We're thrilled to hear you found Mergo easy to use and effective for sending emails. If you ever have questions or need support, feel free to reach out. DY Dotan Y. Manager of Education and sustainability department Environmental Services Used the software for: I used a free trial ### "Using Mergo for the first time for replying google forms rspondents" January 20, 2025 5.0 useful, user friendly, very good costumer service Pros I used mergo for sending reply emails after filling google forms. And it did the work... I appreciate very much the costumer service after having a problem I couldn't solve. They answered very fast and tried to help, though I have managed to solve the problem before they did Cons I had some problems with sending the merged e-mail, and I could not find the solution through the app instructions. I had to retry several times to make it work Review Source Response from Scriptit January 21, 2025 Thank you, Dotan, for sharing your experience with Mergo! We're glad it helped you manage replies to Google Forms respondents and that you found our customer service responsive. We appreciate your feedback on improving app instructions and will work on making them clearer. HR Hardik R. PR Head Education Management Used the software for: I used a free trial ### "Mergo Review by Hardik Rokde" October 30, 2024 5.0 Yesterday we sent 105 personalized emails with attachments and though there were some mistakes made, they were from our side. Also since Mergo allows 30 free emails at a time it was a slightly difficult task for us to send those emails. Pros I liked the fact that it serves the purpose very well, that is sending personalized emails with personalized attachments to tons of people is made an easy task using Mergo. Cons To be honest there is nothing yet to dislike in Mergo as it is seamless and works properly without any errors. Review Source Response from Scriptit November 6, 2024 Hello Hardik, Thank you for sharing your experience with Mergo! We're glad to hear that Mergo has made personalized email campaigns easier for you and your team. If you ever need assistance or have suggestions, feel free to reach out. Best, The Mergo Team VM Vuddip M. Conference Manager E-Learning Used the software for: Less than 6 months ### "Excellent experience with Mergo" September 18, 2024 5.0 We are really grateful for the Mergo services which helps us develop our products. Pros It's very simple and easy for anyone who are looking for email automation for small subscriber's base. Cons Email limits are relatively lower than other services. Review Source Response from Scriptit September 30, 2024 Dear Vuddip, Thank you for your positive review and for choosing Mergo! We’re delighted to hear that our service has been helpful for your business. We look forward to supporting your continued success. Best regards, The Mergo Team RM Rajasheker M. Conference Secretary Broadcast Media Used the software for: Less than 6 months ### "Excellent add on for merge mailing" September 10, 2024 5.0 It was nice and smooth experience and perfect for merge mailing. Pros The process is very straightforward and helpful to setup in fraction of seconds. Cons There is no contact number on the website but email is there so no problem. However, keeping contact number helps more! Review Source Response from Scriptit September 16, 2024 Thank you so much for your positive feedback! We're thrilled to hear that you found our process straightforward and helpful. We appreciate your suggestion about adding a contact number, and we'll definitely consider this as we continue to improve our services. Your satisfaction is our priority, and we're glad to know you had a smooth experience. If you ever need further assistance, feel free to reach out via email, and we'll be happy to help. Thanks again for your valuable input! SD Steve D. Sales and Support Outsourcing/Offshoring Used the software for: Less than 6 months ### "Excellent Tool for Mail Merge" August 21, 2024 5.0 My overall experience with Mergo has been fantastic. It has transformed the way I manage bulk email campaigns, improving our efficiency and communication. I highly recommend Mergo to anyone looking for a reliable bulk email-sending tool. The benefits far outweigh the minor challenges, and the support provided makes it a worthwhile investment. Pros What I liked most about Mergo is its user-friendly interface and powerful features that significantly streamline bulk email management. Cons The only downside I've encountered is the learning curve for some advanced features. While the basics are easy to grasp, it took a bit of time to fully utilize all the capabilities. However, the support team was very responsive and helpful throughout this process. Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Expensive than Mergo but Streak is greater with Sales pipeline Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.