# ResDiary Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ResDiary Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more. Source: https://www.capterra.com/p/23375/ResDiary --- # ResDiary Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ResDiary ## What is ResDiary? ResDiary is an all-in-one restaurant management platform that combines reservations, table management, and marketing tools to help venues run smoother, smarter services. Trusted by over 10,000 restaurants, hotels, bars, and cafés worldwide, it centralises bookings from your website, Google, and social media into one easy diary. Operators can manage seating plans, control table flow, and handle deposits or pre-payments with ease. Powerful analytics, EPOS/PMS/CRM integrations, and automated reminders reduce no-shows, boost efficiency, and uncover growth opportunities. ResDiary also helps build customer loyalty through vouchers, events, and personalised campaigns - all with predictable, commission-free pricing designed to maximise profitability. ## What is ResDiary used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £109 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ResDiary?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.theaccessgroup.com/&name=ResDiary) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ResDiary 2.9 (9) VS. [4.9 (92)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting Price £109 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.8 (9) Ease Of Use 4.8 (582) Value For Money 2.9 (8) Value For Money 4.8 (477) Customer Service 3.2 (6) Customer Service 4.9 (508) ## ResDiary alternatives Highest Rated [4.9 (4,646)](https://www.capterra.com/p/228571/Yodeck/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (550)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.4 (24)](https://www.capterra.com/p/165480/SevenRooms/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (66)](https://www.capterra.com/p/177074/TablesReady/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/23375/ResDiary/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Access Controls/Permissions 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Billing & Invoicing 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Availability Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Booking Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar ResDiary 47 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Track and manage schedules and meetings via an integrated calendar Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Electronically collect payments for goods or services Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Plan an event's time and location Use AI to generate content in the form of text, images, videos, etc. The ability to reserve times in groups. Manage and support multiple locations Book meetings and appointments through a website or digital platform Manage and track customer orders for goods, investments, or any other purchases Accept, record, and reconcile financial transactions Design, communicate, and distribute incentives to perform a specific action Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Reports specific to sales analysis for trends and strategies Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Assign waitstaff and coordinate the table services Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Estimated waiting time in the queue Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 3.3 (9) 3.3 Based on 9 reviews ## Pricing Value for money 2.9 (8) [View pricing plan details](https://www.capterra.com/p/23375/ResDiary/pricing/) ResDiary Connect £109.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users ResDiary Express £139.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users ResDiary Pro £209.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users ResDiary Ultimate £315.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users Value for money 2.9 (8) 2.9 Based on 8 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[ Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Rotaready Evo](https://www.capterra.com/p/150252/Rotaready/)[ iVvy Venue Management](https://www.capterra.com/p/141909/IVvy/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (6) 3.2 Based on 6 reviews ## User reviews Overall rating 2.9 Based on 9 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(4) Mentioned topic Sorted by most recent CM Chris M. CEO Hospitality ### "Poor value and difficult to use" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 7, 2026 Expensive, overcomplicated ( its is certainly nothing like as cheap as $69/ month stated on the page!!) Pros It is a very comprehensive piece of software. It covers table bookings, timings and cancellations. it is too hard to edit shortcuts ( which are few). It is too difficult to interact with unless you happen to be a large chain style restaurant - for which this software was clearly designed. Cons The interface is unintuitive. Setup is unnecessarily complicated and general UI is very poor. It is hard to navigate with excessive complicated windows within windows and option that can only be arrived at by licking through many menus. It is also very expensive at £154/ monthGBP ($207.73USD equiv) Switched from [eResidentCare](https://www.capterra.com/p/85296/eResidentCare/) eRes by Kernow Software - an option that wasn't listed decided to close down their operations Alternatives considered [TablePlus](https://www.capterra.com/p/170642/TablePlus/) Reasons for choosing ResDiary At the time it seemed like a good idea and the cost was not based on charging commission for each booking made. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tessa H. Venue manager Food & Beverages ### "Good Product" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 January 16, 2025 Was positive to start and system had everything I needed but with staff changes within their business it was difficult to get help. Pros Similar to another product I had used previous Cons Customer service and communication, software itself worked well but struggled to get help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jack T. HR & Operations Hospitality ### "Great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 13, 2022 Really revolutionised our booking experience for customers. Great support, great training. Pros Takes most of the work out of customer bookings - a lot of automation and customisation. Works incredible well once you properly assign all the parameters. Cons Once you add payments, things become a bit more complicated. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reasons for choosing ResDiary Price point, integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG FRANCOIS G. Director Restaurants ### "BAD EXPERIENCE OVERALL" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 22, 2021 REALLY BEEN DISAPOINTED ON THE WAY OUR CONTRACT WAS TERMINATED. WOULD NOT RECOMMEND TO PEOPLES IN OUR INDUSTRY Pros NO COVERS CHARGES - FIXED MONTHLY PAYMENTS Cons FEATURES | NOT USER FRIENDLY | NO CUSTOMER SERVICE OR FOLLOW UP ONCE THE ACCOUNT WAS SET UP TERRIBLE TRAINING Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kunyu L. manager Hospitality ### "this think is designed to waste my life & Money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 October 4, 2019 The sale Rep coming to try to sell Resdiary to me, and he did it at the end, don't ask me how persuasive he was, don't ask me how promising he sounds, he obviously did a good job to sell me the product. But I regret about buying it for very single second when I am using it. I did ask him for a trial, but he said there is no trial, look like he was lying to me, as in this website it does tick yes for trial. I thought that I am an old school don't like computer technology, however, my staffs all told me today this thing just wasting their time and made their life more complicated, and they are not going to use it!! What should I do now, the sale rep just got me to sign it up for 3 months, he said that is the minimum contract. What the hell! I feel he just force me to try a ridiculous software for 3 months! This is a freedom country, do I have the right to return a product that I am not happy with?? Should I go to fare go? I don't know why those people give it a five-star review, this is just so misleading. I say they either staff from the company or people who like complicated live. So if you want to make your life complicated and make your business miserable, I highly recommend to use the Resdiary. This software is the best, but not one of, the choice. Pros Nothing!! Cons To complicate to use, wasting time, wasting money, wasting energy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Campus Manager Hospitality ### "Good mix of functionality and usability" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 13, 2018 Overall a very nice piece of kit, gets the job done and I have never encountered any outages server-side so the web app has always been accessible. Pros Really user-friendly, almost looked like it was designed for customers to book a table themselves on the employee interface. Multiple views were easy to switch between and were often changed by my colleagues to suit how they prefer to see the bookings. Cons I think this may have been a problem at our end, although our manager insisted it wasn't, but I would always get the error "maximum covers exceeded for this time period" even though there was plenty of space. This then meant you would have to manually and carefully check if we had enough free covers for times when it was busy. As I said this may have been at the fault of the restaurant but it was confusing nonetheless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Peter D. Director Hospitality ### "Best Table & Reservations Management Solution available " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 17, 2018 Pros Very smart and easy to use solution. I can see why it is so popular. The solution actually works and thinks like a restaurant operates. Great value and always adding new features. Cons Reports are good but need a face-lift. Looking forward to all their new developments. The new look of ResDiary.com and all their apps is very cool and stylish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rochelle B. Reservations Hospitality ### "Kill Me!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 October 3, 2017 There is nothing good I can say I like about this system. It can take bookings (if you have that amount of time to waste in your life) Cons Probably one of the worst reservation systems I have ever used. Unnecessarily over-complicated. The layout is like a badly designed excel document. I can't believe we've left BookaTable for this! It takes longer to try a put a booking into the system now and completely wastes my time. Arrrgh! And no, I won't get used to this over time. It is simply user-unfriendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WW Will W. General Manager Restaurants ### "8 years working with ResDiary in multiple establishments is testament to its versatility" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 9, 2017 Time saved Pros Quite a deep cloud-based system, with levels of functionality and settings that mean you can customise it for almost any restaurant that accepts bookings or has a waiting list. Cloud based software means it's responsive to customer booking input and they have a great widget for online bookings. So much to like. Cons The strength of this software (its versatility) also makes it complex for non-tech savvy people to set up, however the Dimmi team will assist with this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/23375/ResDiary/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [OpenTable vs ResDiary](https://www.capterra.com/compare/17313-23375/OpenTable-for-Restaurants-vs-ResDiary)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)