--- title: "ResDiary Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ResDiary Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more." source_url: "https://www.capterra.com/p/23375/ResDiary/" page_type: "product" language: "en" --- # ResDiary Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ResDiary ## What is ResDiary? ResDiary is an all-in-one restaurant management platform that combines reservations, table management, and marketing tools to help venues run smoother, smarter services. Trusted by over 10,000 restaurants, hotels, bars, and cafés worldwide, it centralises bookings from your website, Google, and social media into one easy diary. Operators can manage seating plans, control table flow, and handle deposits or pre-payments with ease. Powerful analytics, EPOS/PMS/CRM integrations, and automated reminders reduce no-shows, boost efficiency, and uncover growth opportunities. ResDiary also helps build customer loyalty through vouchers, events, and personalised campaigns - all with predictable, commission-free pricing designed to maximise profitability. ## What is ResDiary used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £109 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ResDiary?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.theaccessgroup.com/en-gb/construction/products/fonn/&name=ResDiary) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ResDiary 2.9 (9) VS. [4.9 (4,789)](https://www.capterra.com/p/228571/Yodeck/reviews/) Starting Price £109 Usage Based, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.8 (9) Ease Of Use 4.8 (646) Value For Money 2.9 (8) Value For Money 4.8 (526) Customer Service 3.2 (6) Customer Service 4.7 (560) ## ResDiary alternatives [4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (646)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [Now Book It](https://www.capterra.com/p/220182/Now-Book-It/) [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220182/Now-Book-It/) [KickFin](https://www.capterra.com/p/217029/KickFin/) [4.9 (117)](https://www.capterra.com/p/217029/KickFin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217029/KickFin/) [View all alternatives](https://www.capterra.com/p/23375/ResDiary/alternatives/) ## FAQs about ResDiary Overview ### What company size and specific industries is ResDiary built for? ResDiary is designed for hospitality businesses of all sizes, including restaurants, hotels, bars, cafés, and multi-venue operators. It fits companies that need booking management, table control, and tools to support growth across customer-facing venues. Features and Usability ### What are the key features of ResDiary? ResDiary offers booking management and reservations management, plus table management, availability management, and wait list management for restaurant operations. It also includes online booking, group reservations, calendar management, reminders, SMS messaging, and reporting and analytics, along with CRM, customer history, access controls, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? ResDiary starts at £109 per month for the Connect plan, which covers up to 150 bookings. Express costs £139 monthly for up to 450 bookings, Pro is £209 for up to 1,000 bookings, and Ultimate is £315 for unlimited bookings. All plans include usage-based pricing and no pricing reviews are available. Integrations ### Which third-party tools and platforms does ResDiary integrate with? ResDiary integrates with SumUp Point of Sale, plus catalog platforms such as 3SPOS, Bepoz, Mews, OrderMate, PAR PixelPoint POS, Google Maps, Facebook Business Suite, and D-EDGE. It also connects with Airship, Elina, Hop, Maitre'D, Newbridge, Profitroom, and ResortSuite PMS. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does ResDiary offer? ResDiary provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does ResDiary offer? ResDiary provides Email/Help Desk support and a Knowledge Base for self-service help. Without reviewer feedback on support experiences, no user sentiment about response times or helpfulness is available to describe. ## Features AI summary Based on 1,432 Restaurant Management reviews Capterra reviewers highlight these as the features buyers value most when choosing Restaurant Management software: - **Order Entry** (**54%** of reviewers rated this feature as critical) - **Online Ordering** (**46%**) - **Order Management** (**45%**) ResDiary supports **Order Management**, giving restaurants a way to track and handle orders more efficiently. However, it does not offer **Order Entry** or **Online Ordering**. Instead, it provides **Sales Reports** (**44%**) and **Reporting/Analytics** (**41%**), which still give teams useful visibility into performance and revenue trends. These features help businesses monitor sales activity, spot patterns, and make better day-to-day decisions. Order Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Reservations Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Access Controls/Permissions 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Billing & Invoicing 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Availability Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Booking Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations ResDiary 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Scheduling: Plan an event's time and location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Reservations: The ability to reserve times in groups. - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Sales Reports: Reports specific to sales analysis for trends and strategies - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Table Management: Assign waitstaff and coordinate the table services - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.3 (9) 3.3 Based on 9 reviews ## Pricing Value for money 2.9 (8) [View pricing plan details](https://www.capterra.com/p/23375/ResDiary/pricing/) ResDiary Connect £109.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users ResDiary Express £139.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users ResDiary Pro £209.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users ResDiary Ultimate £315.00 Usage Based,Per Month It includes: - Commission free bookings - Customisable booking widget - Table Management - Yield Management - Promotions and Special Events - Credit Card guarantee & payment - Customisable diner booking notifications - Advance reporting - Marketing software integration - 24/7 support - Unlimited users Value for money 2.9 (8) 2.9 Based on 8 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[ Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Rotaready Evo](https://www.capterra.com/p/150252/Rotaready/)[ iVvy Venue Management](https://www.capterra.com/p/141909/IVvy/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (6) 3.2 Based on 6 reviews ## User reviews Overall rating 2.9 Based on 9 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(4) Mentioned topic Sorted by most recent CM Chris M. CEO Hospitality ### "Poor value and difficult to use" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 7, 2026 Expensive, overcomplicated ( its is certainly nothing like as cheap as $69/ month stated on the page!!) Pros It is a very comprehensive piece of software. It covers table bookings, timings and cancellations. it is too hard to edit shortcuts ( which are few). It is too difficult to interact with unless you happen to be a large chain style restaurant - for which this software was clearly designed. Cons The interface is unintuitive. Setup is unnecessarily complicated and general UI is very poor. It is hard to navigate with excessive complicated windows within windows and option that can only be arrived at by licking through many menus. It is also very expensive at £154/ monthGBP ($207.73USD equiv) Switched from [eResidentCare](https://www.capterra.com/p/85296/eResidentCare/) eRes by Kernow Software - an option that wasn't listed decided to close down their operations Alternatives considered [TablePlus](https://www.capterra.com/p/170642/TablePlus/) Reasons for choosing ResDiary At the time it seemed like a good idea and the cost was not based on charging commission for each booking made. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tessa H. Venue manager Food & Beverages ### "Good Product" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 January 16, 2025 Was positive to start and system had everything I needed but with staff changes within their business it was difficult to get help. Pros Similar to another product I had used previous Cons Customer service and communication, software itself worked well but struggled to get help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jack T. HR & Operations Hospitality ### "Great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 13, 2022 Really revolutionised our booking experience for customers. Great support, great training. Pros Takes most of the work out of customer bookings - a lot of automation and customisation. Works incredible well once you properly assign all the parameters. Cons Once you add payments, things become a bit more complicated. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reasons for choosing ResDiary Price point, integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG FRANCOIS G. Director Restaurants ### "BAD EXPERIENCE OVERALL" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 22, 2021 REALLY BEEN DISAPOINTED ON THE WAY OUR CONTRACT WAS TERMINATED. WOULD NOT RECOMMEND TO PEOPLES IN OUR INDUSTRY Pros NO COVERS CHARGES - FIXED MONTHLY PAYMENTS Cons FEATURES | NOT USER FRIENDLY | NO CUSTOMER SERVICE OR FOLLOW UP ONCE THE ACCOUNT WAS SET UP TERRIBLE TRAINING Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kunyu L. manager Hospitality ### "this think is designed to waste my life & Money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 October 4, 2019 The sale Rep coming to try to sell Resdiary to me, and he did it at the end, don't ask me how persuasive he was, don't ask me how promising he sounds, he obviously did a good job to sell me the product. But I regret about buying it for very single second when I am using it. I did ask him for a trial, but he said there is no trial, look like he was lying to me, as in this website it does tick yes for trial. I thought that I am an old school don't like computer technology, however, my staffs all told me today this thing just wasting their time and made their life more complicated, and they are not going to use it!! What should I do now, the sale rep just got me to sign it up for 3 months, he said that is the minimum contract. What the hell! I feel he just force me to try a ridiculous software for 3 months! This is a freedom country, do I have the right to return a product that I am not happy with?? Should I go to fare go? I don't know why those people give it a five-star review, this is just so misleading. I say they either staff from the company or people who like complicated live. So if you want to make your life complicated and make your business miserable, I highly recommend to use the Resdiary. This software is the best, but not one of, the choice. Pros Nothing!! Cons To complicate to use, wasting time, wasting money, wasting energy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Campus Manager Hospitality ### "Good mix of functionality and usability" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 13, 2018 Overall a very nice piece of kit, gets the job done and I have never encountered any outages server-side so the web app has always been accessible. Pros Really user-friendly, almost looked like it was designed for customers to book a table themselves on the employee interface. Multiple views were easy to switch between and were often changed by my colleagues to suit how they prefer to see the bookings. Cons I think this may have been a problem at our end, although our manager insisted it wasn't, but I would always get the error "maximum covers exceeded for this time period" even though there was plenty of space. This then meant you would have to manually and carefully check if we had enough free covers for times when it was busy. As I said this may have been at the fault of the restaurant but it was confusing nonetheless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Peter D. Director Hospitality ### "Best Table & Reservations Management Solution available " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 17, 2018 Pros Very smart and easy to use solution. I can see why it is so popular. The solution actually works and thinks like a restaurant operates. Great value and always adding new features. Cons Reports are good but need a face-lift. Looking forward to all their new developments. The new look of ResDiary.com and all their apps is very cool and stylish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rochelle B. Reservations Hospitality ### "Kill Me!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 October 3, 2017 There is nothing good I can say I like about this system. It can take bookings (if you have that amount of time to waste in your life) Cons Probably one of the worst reservation systems I have ever used. Unnecessarily over-complicated. The layout is like a badly designed excel document. I can't believe we've left BookaTable for this! It takes longer to try a put a booking into the system now and completely wastes my time. Arrrgh! And no, I won't get used to this over time. It is simply user-unfriendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WW Will W. General Manager Restaurants ### "8 years working with ResDiary in multiple establishments is testament to its versatility" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 9, 2017 Time saved Pros Quite a deep cloud-based system, with levels of functionality and settings that mean you can customise it for almost any restaurant that accepts bookings or has a waiting list. Cloud based software means it's responsive to customer booking input and they have a great widget for online bookings. So much to like. Cons The strength of this software (its versatility) also makes it complex for non-tech savvy people to set up, however the Dimmi team will assist with this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/23375/ResDiary/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [OpenTable vs ResDiary](https://www.capterra.com/compare/17313-23375/OpenTable-for-Restaurants-vs-ResDiary)