# Page 2 | Gupshup Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Gupshup the right SMS Marketing solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/233786/Gupshup/reviews

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Gupshup

4.3 (35)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Gupshup

## Showing most helpful reviews

Showing 26-35 of 35 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PR

Prabhat R.  
Senior Project EnginEngineer  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Excellent Service with Gupshup Tech. "

January 30, 2022

5.0

Excellent experience working with Gupshup. They never let us down.

Pros

Processing and delivery of SMSes to end user.

Cons

Not Any. Actullay the software is so fine and easy to use.

Reason for choosing Gupshup

Ease of deployment and customer support.

Review Source

CJ

Chandan J.  
Senior Business Analyst  
Consumer Goods  
Used the software for: 2+ years

### "Great product for mobile marketing with awesome support and operational team"

December 21, 2021

5.0

Pros

1\. The platforms comes as very user friendly 2. The features which are provided works very efficiently 3. Very supportive operational and support team 4.Most competitive pricing

Cons

1\. Real time dashboard needs to be more robust

Review Source

VP

Vikram P.  
CRM Manager  
Education Management  
Used the software for: 2+ years

### "Easy to use"

January 18, 2022

5.0

Pros

It is easy to use panel, easy access to put content for whitelisting and deploy the campaign in a short notice.

Cons

Need to have scheduler functionality and need to mention reason for rejection of template.

Review Source

KM

Kiran M.  
Senior Product Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Gupshup Review <> Rapido"

January 11, 2022

4.0

Pros

The product was easy to use and the process of integration was smooth with no hassles. The support and sales team are super helpful.

Cons

The DIY customization feature of the bots on the go would be a beneficial feature for our use case.

Review Source

AW

Antony W.  
Product Operations manager  
E-Learning  
Used the software for: 1-2 years

### "Highly recommend "

January 24, 2022

5.0

Pros

Gupshup is straight to the point on the surface but can also allow you to deep dive and get creative with business requirements improving the funnel reporting and analytics.

Cons

Can be improved on WA daily report individual number capacity.

Review Source

AKS

Atul Kumar S.  
CRM  
Retail  
Used the software for: 1-2 years

### "GupShup Review"

January 8, 2022

4.0

Satisfactory

Pros

On the call customer support which is appreciated the most

Cons

Reporting machenism is what I feel is not robust

Review Source

KS

Karan S.  
P&L Manager  
E-Learning  
Used the software for: 6-12 months

### "Good Tool for CRM "

May 23, 2023

4.0

Good

Pros

Easy to use. UI and features are easy to use and implement

Cons

Customer support. Expecting something more instant and quick

Review Source

PS

Prakash S.  
Sr. Engineering Manager  
Entertainment  
Used the software for: 1-2 years

### "Reliable SMS patner"

January 7, 2022

5.0

Pros

Product is easy to use and customer care is very helpful.

Cons

Reporting section can be improved. This could have more stats to give insight

Review Source

AA

Amit A.  
CRM Executive  
Consumer Goods  
Used the software for: 2+ years

### "Review - Amit Desai - MyGlamm"

January 5, 2022

4.0

\- High Service level - Continuous improvement - Good Tech Support

Pros

Newly introduced analytical dashboard is useful.

Cons

Adding DLT template failure report on dashboard will be helpful.

Review Source

AKR

Arun Kumar R.  
Growth Marketing Lead  
Financial Services  
Used the software for: Less than 6 months

### "Review on the Conversational Chatbot usage"

January 12, 2022

5.0

Pros

Speed of delivery Thought leadership in the domain

Cons

Nothing as such Would be great to see more real time innovation

Review Source

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