# Coinbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Coinbase the right Cryptocurrency Wallets solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233816/Coinbase-Wallet/reviews --- Coinbase 4 (142) [View alternatives](https://www.capterra.com/p/233816/Coinbase-Wallet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Coinbase Ease of use 4.3 Customer Service 3.6 ## Pros and Cons in Reviews AK Alexander K CounsellorMental Health Care, Self-employedUsed the software for: More than 2 years. “I have used it to grow my cryptocurrency holdings and facilitate trades and investments.“ November 3, 2024 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “I didn't lose my logins, I didnt make a bad choice in which crypto to trade in, I chose a stable coin, and I chose one of the biggest and oldest crypto wallets/companies on the market. How are we supposed to hold any faith for this system as a whole if, after years of ordinary operation, one update brings the whole thing crashing down?“ March 13, 2026 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Customer phone support is instant and the staff on the phone are amazing.“ March 13, 2026 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “I have even tried sending it to another wallet on a different platform/provider, but still no luck. When I try to log in to this same Base wallet using the PC/Browser option, it states that "This Wallet is no longer supported."“ March 13, 2026 TO Thomas O DirectorOnline Media, 2 - 10 employeesUsed the software for: 1-2 years. “I like how quick you can buy and sell crypto. And how fast transfer to your account when you sell.“ May 31, 2024 lw larry w trainerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “customer service is a long wait and it almost makes you jump through hoops to verify ive been on the phone waiting in a chat que for 3 hours which will timeout if you dont type every 3 minutes .“ January 15, 2025 Vincenzo Bernardino R FreelanceMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “It was the first Crypto Platform I ever used, I got there via Earn.com, an interesting project later bought by Coinbase.“ November 18, 2024 IJ Ikiera J Customer Care Resolution CoordinatorTransportation/Trucking/Railroad, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I don’t like the fees it takes off from the withdrawals but I suppose they have to make their money somehow & they don’t have all the cryptocurrencies listed on the software as well so that’s a downside“ June 16, 2024 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vincenzo Bernardino R. Freelance Marketing and Advertising Used the software for: 2+ years ### "Safe, efficient, easy." November 18, 2024 5.0 It was the first Crypto Platform I ever used, I got there via Earn.com, an interesting project later bought by Coinbase. Through their educational content with incentives I familiarized myself with ICOs, Airdrops and trading. Pros The friendly user experience helped me understand better crypto when I first got into it years ago. Cons I don't have any particular complain, but the portfolio dashboard might benefit from a revamp that shows more information in less taps. Review Source AT ANDREW T. Owner Food & Beverages Used the software for: 2+ years ### "Only way to go in the US" April 5, 2025 5.0 Fantastic, I use them for all crypto purchases Pros Simplicity, and that when other platforms shut down they stayed available Cons Fees used to be a little high but they got betterq Switched from [Binance](https://www.capterra.com/p/252490/Binance/) Coinbase kept the availability of using th eUS dollar Review Source VR Verified Reviewer Director Education Management Used the software for: 2+ years ### "Base Wallet is Potentially Broken, Assets Are Stuck Behind an Update Wall/ Developer Preview of the App?" March 13, 2026 1.0 So I have used the Coinbase wallet for years with no complaints and downloaded the new Base wallet/app a few days ago. I then sent some crypto assets to my new Base wallet. It received the assets no problem. I even sent some more just so that I had enough Ethereum for "gas fees" and so on. All the assets arrived without issue. So then I tried to send the assets (USDT) from the new Base wallet to my Coinbase exchange wallet/address, but it failed. It says that I need to upgrade to the Ethereum network (check screenshots below). When I select upgrade, it states "Upgrade failed. Please try again". I have re-tried this whole process multiple times on multiple devices. I have even tried sending it to another wallet on a different platform/provider, but still no luck. When I try to log in to this same Base wallet using the PC/Browser option, it states that "This Wallet is no longer supported." it was a "Developer preview"!? (screenshot below) I have spent hours working with Coinbase support to try and figure it out. In all fairness, the on-the-phone support team has been excellent and really supportive. However, the 7-day period during which the engineering team was supposed to have solved this has now expired, and I get the impression that this might not get solved for weeks, if not months. I understand that crypto is volatile and all of that, but what we are talking about here is basic app functionality. I didn't lose my logins, I didnt make a bad choice in which crypto to trade in, I chose a stable coin, and I chose one of the biggest and oldest crypto wallets/companies on the market. How are we supposed to hold any faith for this system as a whole if, after years of ordinary operation, one update brings the whole thing crashing down? I hope that Base/Coinbase can resolve this. But I think people need to know that they run the risk of having their assets stuck within a buggy app. Pros \- Old Coinbase wallet was reliable, fast, and simple. - Coinbase exchange is easy to use, fast and good. - Customer phone support is instant and the staff on the phone are amazing. Cons \- New Base app has the potential to TRAP your assets behind an Update bug. - Engineering team takes long to engage with and solve technical issues. Review Source CS Cody S. Assistant Manager Retail Used the software for: 2+ years ### "Need crypto then you NEED Coinbase" November 28, 2024 5.0 Overall my experience has been great The fees are minuscule the operating system in user interface is sleek and easy to use it's definitely operator friendly Pros Coinbase is a well-known name in the cryptocurrency world. It's built itself on a reputation of a brand you can trust. With it's easy to use interface anyone from beginners to pros can easily buy sell trade swap or store their cryptocurrency on coinbase or using coinbase wallet Cons There's not much I can say that I don't like about Coinbase The only real problems that I've seen are the major database breaches that not only affected coinbase but the industry as a whole so you can't blame coinbase for that. Review Source lW larry W. trainer Entertainment Used the software for: 2+ years ### "overall coinbase is worth it !" January 15, 2025 4.0 over all its a great value however it lacks a personal feel and can be cumbersome to navigate disquised as a security feature Pros its great to have the ability to buy and sell crypto it also has a wallet where you can buy and earn rewards you can link your paypal and pay without wait and cashout directly using your coinbase debit card or transfering to outside linked account Cons customer service is a long wait and it almost makes you jump through hoops to verify ive been on the phone waiting in a chat que for 3 hours which will timeout if you dont type every 3 minutes . ive had an hour long phone conversation several times to find resolution. Review Source MM Mqadi M. HR Accounting Used the software for: I used a free trial ### "Account Flagged and wiped out " January 25, 2025 1.0 Horrible experience and terrifying one because I wanted the funds Pros Coinbase wallet flagged and wiped and locked out my account of $50.000 and demanded that I 1 binance to reactivate it , and I paid $10.000 and still they refused to unlock it and allow me to make withdrawals Cons Nothing it's a horrible and terrible crypto currency exchange, their staff not friendly Switched from [Luno](https://www.capterra.com/p/233880/Luno/) Coinbase wallet it's operating like a scammers they don't use email address to give feedback to their clients they use WhatsApp which many scammers mode of operadi Review Source CR Charlie R. Owner Construction Used the software for: 6-12 months ### "New update june 2025 not good" June 20, 2025 1.0 Not good, new update is not safe for a day trader. I do like the amount of coins to choose from. Its easy to transfer money to. Just a terrible site experience since the new update Pros I did like the easiness of saling and buying. I thought this site would be good for day trading. It is not. Cons Since the new update, I have experienced sale orders being deleted, buy orders not there when pacific orders was set, really good orders where I would had made good money. Stop loss orders not feeling, screen jumping around on my portfolio page on labtop, or computer. I even woke up one morning with $$$ missing from my account. I would not recommend the site until the new update clitches are out. Also, you should take daily photos of your money. From what they say, you have to have photos showing you had the money. If not they can’t help. New update is dangerous to trust. Review Source CW Chris W. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "My Coinbase Review" February 10, 2025 5.0 I have had a great experience with Coinbase so far. No real complaints. Pros I like being able to hold and trade my crypto, and it feels secure. Cons sometimes the app can seem glitchy, perhaps when there is a high volume of users. Review Source SB Scott B. x Accounting Used the software for: 6-12 months ### "technical issue with a sell order" March 10, 2025 1.0 Pros Horrible customer support!Horrible customer support! Cons Had a technical issue with a sell order that was left open. Tech support said there was a bug going around and to wait, messaged later and they said it did have a bug and it would be escalated and to wait 7 days. I messaged back 6 times over the course of 14 days and every time I messaged they said to leave the open order as it was and wait for the team to respond. During this time I lost a lot of money. When I finally called in and the case was reviewed they said they couldn't do anything about the money and I couldn't speak to a manager. There was nothing to be done. Horrible customer service! Review Source PS Paras S. NA Banking Used the software for: Less than 6 months ### "Worst Coinbase" August 4, 2025 1.0 Pros User Interface is good. Freedly app and easy to access but I had a very disappointing experience with Coinbase when it came to withdrawing money. As a Canadian, I rely on Interac, which is typically free here. However, Coinbase charged me a 1% fee for transferring funds to my bank. I checked for withdrawal fees before signing up and didn’t find any information about this. Additionally, I found Coinbase's customer support to be unhelpful. The representatives seemed poorly trained and were not able to assist me effectively. Based on my experience, I cannot recommend Coinbase. I advise you to think carefully before signing up. Review Source AK Alexander K. Counsellor Mental Health Care Used the software for: 2+ years ### "Need Crypto? Use Coinbase." November 3, 2024 4.0 I have had a great overall experience with Coinbase. I have used it to grow my cryptocurrency holdings and facilitate trades and investments. I am also grateful for the educational materials Coinbase makes available for users. Pros My favorite thing about Coinbase is the Learn and Earn feature where users have the opportunity to learn about a new cryptocurrency and then are given a a few dollars worth for doing so. It’s a great way to motivate people to educate themselves about new cryptocurrencies. Cons I found it was sometimes difficult to make purchases. There were times when my debit card would work one day but not the next for no apparent reason. Review Source ZS Zhivko S. Marketer Computer Software Used the software for: 1-2 years ### "Best crypto wallet and platform" January 3, 2025 5.0 I use Coinbase to, receive crypto from one address to another. To get paid in crypto .... Pros Good place to keep crypto safe and discrete. Cons I can't complain using Coinbase...Like it all with all the futures and ways to learn Review Source RB Ryan B. Owner Retail Used the software for: 2+ years ### "Easy to Use Crypto" November 28, 2024 5.0 It was enjoyable and I learned many aspects of the crypto world. Pros I liked how easy it was to buy and send crypto. Cons I wish they had access to smaller coins and startups. Review Source PP Patrick P. manager Telecommunications Used the software for: Less than 6 months ### "Coinbase horrible customer support " January 22, 2025 1.0 Horrible customer support is non existence. If you put money in there be prepared to not have access to it. Pros At this point nothing. I cannot get them to respond to my query. Cons No customer support. I getting message "We're keeping your account safe To protect you from potential loss, you are currently unable to send crypto" Review Source VR Verified Reviewer Finances Financial Services Used the software for: Less than 6 months ### "Account verification" May 23, 2024 1.0 Pros Nothing, literally nothing good to say about this useless company Cons If I could, I'd leave zero stars. Coinbase has been effing me around for the last 4 months with getting my account verified to receive a Celsius Bankrupty payment. Useless support, save yourself the hastle, and use a different wallet and exchange. Review Source VR Verified Reviewer business operative assistent Information Technology and Services Used the software for: 1-2 years ### "CoinBase, a ood way to manage your investments" May 30, 2023 3.0 I use as way to visulize the evolution of the markets, os a stock or currency Pros Allows access to our portfolio and we can at any time view and manage our assets and their movements anywhere and any time Cons it is not very easy to customise market charts Review Source JA Justin A. Revenue protection 9fficer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "My coinbase experience " July 21, 2023 5.0 My overall experience , honestly is positive. Pros Ease of purchasing an asset, that and creating a coinbase wallet to store purchased asset .off the exchange. Cons When selecting tradable , I would of liked an option for on the exchange or through coinbase wallet .I might want to exchange coins on the exchange instead 9f eth gas fees on the wallet Switched from [Binance](https://www.capterra.com/p/252490/Binance/) Ease of use Review Source IB Ian B. Sole Proprietor Construction Used the software for: 1-2 years ### "Coinbase: A perfect entrance to the world of crypto!" September 8, 2022 5.0 Coinbase is the peanut butter to my jelly. Pros The ease of use, variety of options, and security. Cons Sometimes it can be hard to navigate, lack of specific options, and at times the fees. Review Source VR Verified Reviewer Freelancer Writing and Editing Used the software for: 2+ years ### "Good crypto exchange and wallet" November 25, 2022 4.0 The experience is good but I wish they could list more coins to save gas fees for the users Pros I use Coinbase to store my cryptos, I never had a problem with them. Everything is clear and easy to use for beginners. Unlike other complicated exchanges. Cons I feel like they are not listing some of the cryptos that users ask them to list Review Source Durga T. Managing Director Apparel & Fashion Used the software for: 2+ years ### "Simple and highly secure Crypto Wallet. " January 21, 2022 5.0 I love Coinbase Wallet and Coinbase is always my first choice in the Crypto world. It is one of the oldest crypto wallets that I use for a long and will use in future too. Pros Coinbase wallet is a simple and safest way to store and manage my crypto assets. Coinbase works with lightspeed in receiving and sending cryptocurrencies to other Coinbase users. Cons I am frequently travelling due to my work nature, Coinbase restricts me to logging in if they detect new IP and locations. I know this is for my account safety but it makes me irritating. Review Source Ankita S. Application Developer Information Technology and Services Used the software for: 6-12 months ### "Coinbase: Ultimate Exchange for Crypto Maximist.." August 12, 2022 4.0 Pros Coinbase undoubtedly is the most Trusted,Secure, licensed & only Crypto exchange with its Stock listed at NASDAQ.. IMO Coinbase as an exchange is generally preferred by Large Institutions & Big whales for large Crypto deposits & trade.. Retail investors generally use Coinbase for Crypto wallets services as well as lending & rely less on trading due to its high trading fees.. Cons Well in my case I prefer coinbase for Crypto storage just due to its height security assurance else Coinbase charges heigher trading fees & Gas fees for Crypto Transfers in short not much recommend for retailers.. Review Source Priyanshu K. Data Analyst Information Technology and Services Used the software for: 6-12 months ### "Coinbase :Institutions First Choice.. " July 8, 2022 4.0 Overall My Implemening Coinbase as Crypto Exchange for trading was not much Exciting & I switched to some other exchanges a/c my requirements.. Overall I would suggest Coinbase only for Institutions & not for Reatilers.. Pros Well my Crypto Journey Started with Coinbase as It is one of the most trusted,public & Institutions first choice Crypto exchange. High liquidity, Leading Ledger technology, Seemless Crypto to Crypto transfers, Lending, Nft marketplace are one of the most aesthetic features of Coinbase... Cons Well as an Reatil invester I have found much consequences while using Coinbase like Fixed charge of 0.25$ per trade, Issues while deposits, Limited Coins for trading where headache for me.. An an Reatil invester Coinbase did not look handy for me.. Review Source Otis I. Box cutter Tobacco Used the software for: 1-2 years ### "This started my crypto journey" February 15, 2023 5.0 I use this as my go to web3 application and cryptowallet Pros I love the fact that my money goes up and down Cons How expensive gas can get sometimes so bad Review Source Revanth S. Application engineer Information Technology and Services Used the software for: 1-2 years ### "Amazing Crypto Wallet Application, Easy and Secure" February 10, 2022 5.0 I liked the interface layout, It's easy to do deposite, withdraw, trade and transfer tokens. Few offers were their just for trading, which will reward us with free crypto tokens. Pros The Crypto Wallet is safe and secure, all transactions I did are successful. It's quite Easy to do crypto trades and also fast. Variety of crypto tokens are their to invest and trade. Options to withdraw, deposite or transfer are easy to understand and use. Cons Verification process was tedious for me. Each time while opening application I had to login, I don't liked this. Review Source Bhabishya B. Content Writer Entertainment Used the software for: 2+ years ### "Best crypto wallet" January 17, 2022 5.0 Pros Everything about Coinbase Wallet is great. They support almost every crypto out there. And it's very easy to start using. They even have their own Chrome extension which is great and helps alot. Cons What I like the least about this software is that it's very difficult to buy crypto from the wallet. And the UI of the app is also not so great. Review Source Similar Products Featured ## Related categories [Cryptocurrency Wallets](https://www.capterra.com/cryptocurrency-wallets-software/)[Cryptocurrency Exchange](https://www.capterra.com/cryptocurrency-exchange-software/)