# Coinbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Coinbase the right Cryptocurrency Wallets solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233816/Coinbase-Wallet/reviews --- Coinbase 4 (142) [View alternatives](https://www.capterra.com/p/233816/Coinbase-Wallet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Coinbase Ease of use 4.3 Customer Service 3.6 ## Pros and Cons in Reviews AK Alexander K CounsellorMental Health Care, Self-employedUsed the software for: More than 2 years. “I have used it to grow my cryptocurrency holdings and facilitate trades and investments.“ November 3, 2024 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “I didn't lose my logins, I didnt make a bad choice in which crypto to trade in, I chose a stable coin, and I chose one of the biggest and oldest crypto wallets/companies on the market. How are we supposed to hold any faith for this system as a whole if, after years of ordinary operation, one update brings the whole thing crashing down?“ March 13, 2026 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Customer phone support is instant and the staff on the phone are amazing.“ March 13, 2026 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “I have even tried sending it to another wallet on a different platform/provider, but still no luck. When I try to log in to this same Base wallet using the PC/Browser option, it states that "This Wallet is no longer supported."“ March 13, 2026 Vincenzo Bernardino R FreelanceMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “It was the first Crypto Platform I ever used, I got there via Earn.com, an interesting project later bought by Coinbase.“ November 18, 2024 lw larry w trainerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “customer service is a long wait and it almost makes you jump through hoops to verify ive been on the phone waiting in a chat que for 3 hours which will timeout if you dont type every 3 minutes .“ January 15, 2025 lw larry w trainerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “its great to have the ability to buy and sell crypto“ January 15, 2025 IJ Ikiera J Customer Care Resolution CoordinatorTransportation/Trucking/Railroad, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I don’t like the fees it takes off from the withdrawals but I suppose they have to make their money somehow & they don’t have all the cryptocurrencies listed on the software as well so that’s a downside“ June 16, 2024 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leah G. Auto Detailer Automotive Used the software for: 2+ years ### "I LOVE it. " August 12, 2024 5.0 Pros This makes managing, buying and selling crypto easier than any other app hands down. Cons I really have nothing bad to say about the app whatsoever. Switched from [Crypto.com](https://www.capterra.com/p/255186/Cryptocom/) Ease of use for sure and the price, as well as integration with other platforms. Review Source AT ANDREW T. Owner Food & Beverages Used the software for: 2+ years ### "Only way to go in the US" April 5, 2025 5.0 Fantastic, I use them for all crypto purchases Pros Simplicity, and that when other platforms shut down they stayed available Cons Fees used to be a little high but they got betterq Switched from [Binance](https://www.capterra.com/p/252490/Binance/) Coinbase kept the availability of using th eUS dollar Review Source VR Verified Reviewer Director Education Management Used the software for: 2+ years ### "Base Wallet is Potentially Broken, Assets Are Stuck Behind an Update Wall/ Developer Preview of the App?" March 13, 2026 1.0 So I have used the Coinbase wallet for years with no complaints and downloaded the new Base wallet/app a few days ago. I then sent some crypto assets to my new Base wallet. It received the assets no problem. I even sent some more just so that I had enough Ethereum for "gas fees" and so on. All the assets arrived without issue. So then I tried to send the assets (USDT) from the new Base wallet to my Coinbase exchange wallet/address, but it failed. It says that I need to upgrade to the Ethereum network (check screenshots below). When I select upgrade, it states "Upgrade failed. Please try again". I have re-tried this whole process multiple times on multiple devices. I have even tried sending it to another wallet on a different platform/provider, but still no luck. When I try to log in to this same Base wallet using the PC/Browser option, it states that "This Wallet is no longer supported." it was a "Developer preview"!? (screenshot below) I have spent hours working with Coinbase support to try and figure it out. In all fairness, the on-the-phone support team has been excellent and really supportive. However, the 7-day period during which the engineering team was supposed to have solved this has now expired, and I get the impression that this might not get solved for weeks, if not months. I understand that crypto is volatile and all of that, but what we are talking about here is basic app functionality. I didn't lose my logins, I didnt make a bad choice in which crypto to trade in, I chose a stable coin, and I chose one of the biggest and oldest crypto wallets/companies on the market. How are we supposed to hold any faith for this system as a whole if, after years of ordinary operation, one update brings the whole thing crashing down? I hope that Base/Coinbase can resolve this. But I think people need to know that they run the risk of having their assets stuck within a buggy app. Pros \- Old Coinbase wallet was reliable, fast, and simple. - Coinbase exchange is easy to use, fast and good. - Customer phone support is instant and the staff on the phone are amazing. Cons \- New Base app has the potential to TRAP your assets behind an Update bug. - Engineering team takes long to engage with and solve technical issues. Review Source CS Cody S. Assistant Manager Retail Used the software for: 2+ years ### "Need crypto then you NEED Coinbase" November 28, 2024 5.0 Overall my experience has been great The fees are minuscule the operating system in user interface is sleek and easy to use it's definitely operator friendly Pros Coinbase is a well-known name in the cryptocurrency world. It's built itself on a reputation of a brand you can trust. With it's easy to use interface anyone from beginners to pros can easily buy sell trade swap or store their cryptocurrency on coinbase or using coinbase wallet Cons There's not much I can say that I don't like about Coinbase The only real problems that I've seen are the major database breaches that not only affected coinbase but the industry as a whole so you can't blame coinbase for that. Review Source lW larry W. trainer Entertainment Used the software for: 2+ years ### "overall coinbase is worth it !" January 15, 2025 4.0 over all its a great value however it lacks a personal feel and can be cumbersome to navigate disquised as a security feature Pros its great to have the ability to buy and sell crypto it also has a wallet where you can buy and earn rewards you can link your paypal and pay without wait and cashout directly using your coinbase debit card or transfering to outside linked account Cons customer service is a long wait and it almost makes you jump through hoops to verify ive been on the phone waiting in a chat que for 3 hours which will timeout if you dont type every 3 minutes . ive had an hour long phone conversation several times to find resolution. Review Source MM Mqadi M. HR Accounting Used the software for: I used a free trial ### "Account Flagged and wiped out " January 25, 2025 1.0 Horrible experience and terrifying one because I wanted the funds Pros Coinbase wallet flagged and wiped and locked out my account of $50.000 and demanded that I 1 binance to reactivate it , and I paid $10.000 and still they refused to unlock it and allow me to make withdrawals Cons Nothing it's a horrible and terrible crypto currency exchange, their staff not friendly Switched from [Luno](https://www.capterra.com/p/233880/Luno/) Coinbase wallet it's operating like a scammers they don't use email address to give feedback to their clients they use WhatsApp which many scammers mode of operadi Review Source CR Charlie R. Owner Construction Used the software for: 6-12 months ### "New update june 2025 not good" June 20, 2025 1.0 Not good, new update is not safe for a day trader. I do like the amount of coins to choose from. Its easy to transfer money to. Just a terrible site experience since the new update Pros I did like the easiness of saling and buying. I thought this site would be good for day trading. It is not. Cons Since the new update, I have experienced sale orders being deleted, buy orders not there when pacific orders was set, really good orders where I would had made good money. Stop loss orders not feeling, screen jumping around on my portfolio page on labtop, or computer. I even woke up one morning with $$$ missing from my account. I would not recommend the site until the new update clitches are out. Also, you should take daily photos of your money. From what they say, you have to have photos showing you had the money. If not they can’t help. New update is dangerous to trust. Review Source CW Chris W. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "My Coinbase Review" February 10, 2025 5.0 I have had a great experience with Coinbase so far. No real complaints. Pros I like being able to hold and trade my crypto, and it feels secure. Cons sometimes the app can seem glitchy, perhaps when there is a high volume of users. Review Source SB Scott B. x Accounting Used the software for: 6-12 months ### "technical issue with a sell order" March 10, 2025 1.0 Pros Horrible customer support!Horrible customer support! Cons Had a technical issue with a sell order that was left open. Tech support said there was a bug going around and to wait, messaged later and they said it did have a bug and it would be escalated and to wait 7 days. I messaged back 6 times over the course of 14 days and every time I messaged they said to leave the open order as it was and wait for the team to respond. During this time I lost a lot of money. When I finally called in and the case was reviewed they said they couldn't do anything about the money and I couldn't speak to a manager. There was nothing to be done. Horrible customer service! Review Source PS Paras S. NA Banking Used the software for: Less than 6 months ### "Worst Coinbase" August 4, 2025 1.0 Pros User Interface is good. Freedly app and easy to access but I had a very disappointing experience with Coinbase when it came to withdrawing money. As a Canadian, I rely on Interac, which is typically free here. However, Coinbase charged me a 1% fee for transferring funds to my bank. I checked for withdrawal fees before signing up and didn’t find any information about this. Additionally, I found Coinbase's customer support to be unhelpful. The representatives seemed poorly trained and were not able to assist me effectively. Based on my experience, I cannot recommend Coinbase. I advise you to think carefully before signing up. Review Source TC Torlock C. Head of marketing and Development Computer Hardware Used the software for: 2+ years ### "Making the crypto space simple - easy to use and great for beginners" March 4, 2025 4.0 They really have simplified the crypto space from deposits, withdrawals, fiat conversion and pretty much everything else they do. Like the Google of the crypto space. Only wish it was more decentralised, but I suppose it does serve a very helpful purpose in the community. Pros The simple and pro charting is better than the vast majority of exchanges. Also, moving crypto into fiat and vice versa is so simple. Cons The fees can be high at times, especially for market orders. Review Source ZS Zhivko S. Marketer Computer Software Used the software for: 1-2 years ### "Best crypto wallet and platform" January 3, 2025 5.0 I use Coinbase to, receive crypto from one address to another. To get paid in crypto .... Pros Good place to keep crypto safe and discrete. Cons I can't complain using Coinbase...Like it all with all the futures and ways to learn Review Source AB Andrea B. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Fund locked, seems like a scam" November 19, 2024 1.0 Pros The web interface is good but useless if they freeze your money Cons It is like a scam, suddenly my account has gone under review and funds locked. I cannot move my money, even if I want to close the account I cannot. It is crazy that a financial institution can freeze your money as a scam service. Review Source LS Ledio S. Waiter Restaurants Used the software for: Less than 6 months ### "Good but can find better" January 16, 2025 4.0 Nice but needs a lot of improves and feauters Pros Its a popular cryptocurrency exchange platform , you can buy or sell , trade very easy , ive found better like Kraken but still nice Cons It has i higher transaction fees comparet to others Review Source IJ Ikiera J. Customer Care Resolution Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Coinbase reviews " June 16, 2024 5.0 I love Coinbase overall, it’s easy to use & navigate through. It’s a good trading platform & it’s really good for buying & selling crypto as well or if you just want to let your money sit that’s perfectly fine you can sit back & watch your money grow Pros I love how easy it is to navigate through all your investments & you can buy, sell & trade, it’s very simple, & you can cash out quickly, same day payouts which I love even more Cons I don’t like the fees it takes off from the withdrawals but I suppose they have to make their money somehow & they don’t have all the cryptocurrencies listed on the software as well so that’s a downside Review Source BB Brian B. Owner Retail Used the software for: 1-2 years ### "Brian’s Five Star review " June 30, 2023 5.0 I’m satisfied with the product and highly recommend it for those who want to invest. Pros How easy it is to use and transfer money. Cons I feel that an instant withdrawal and deposit feature into your bank account would help speed things up a bit. I can instantly deposit in the app but, getting it out takes a couple days. Review Source AG Ashley G. Owner Apparel & Fashion Used the software for: 1-2 years ### "Coinbase makes making crypto and money easy" August 21, 2023 5.0 Coinbase is made my crypto learning process so smooth and easy and I just love how smoothly everything is. Pros I like how easy the process is to change cryptos and sell them and make money it's just amazing. Cons There's nothing to dislike about coinbase it's the best wallet and exchanging place and it's just the best thing to use for any crypto anything. Review Source Shola O. Internship Financial Services Used the software for: 2+ years ### "Coinbase review by Shola" December 19, 2023 5.0 Great experience always. Extremely satisfying Pros Coinbase is the mother of all cryptocurrency buying and selling in the world. Their services are inch perfect. Cons I cannot send money into my local account in Nigeria Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 1-2 years ### "One of the best!" July 8, 2022 5.0 Pros Coinbase is one of the best platforms that exist to introduce you to the world of cryptocurrencies. It is simple, its interface is very clear and will help you understand what project is behind each cryptocurrency. Cons There are cryptocurrencies with which it does not work at the moment, and therefore if you want to buy them you will have to change platforms. Review Source Raúl S. Account Director Marketing and Advertising Used the software for: 1-2 years ### "The platform that helps you immerse yourself in the crypto world" July 8, 2022 5.0 Pros Apart from being a reliable platform to operate, I think they bet a lot on training in the world of cryptocurrencies, with tutorials and training Cons I do not find any fault, simply the requirement to be on top of your operations as in any other platform Review Source VR Verified Reviewer Life skills coordinator/Activities coordinator/ case worker Non-Profit Organization Management Used the software for: 1-2 years ### "Coinbase" November 4, 2022 3.0 Its been good. No complaints Pros I love the speed of my trades. I also love that I can see a coin about to rise and just convert whats in my account! Cons I wish they would track when my money doesn't get accepted. Review Source ME Muhammad E. Crypto Trader Capital Markets Used the software for: 2+ years ### "Secure and Safe " September 14, 2022 5.0 Overall I have found this wallet a best and reliable source to save our cryptocurrency. Pros I have liked its up to date feature of pricing and showing the up/down trend by numbers. Cons Its KYC verification is time taking and in most counteries its not available. So I suggest that the developers must think about it.... Review Source EK Ekuri K. Home health aide Hospital & Health Care Used the software for: 2+ years ### "Crypto currency for beginners " August 19, 2022 5.0 Pros I love that Coinbase offers ways to earn crypto and even cash out straight to paypal Cons I don’t have any negative comments about the software Review Source DD Devraj D. CEO Civil Engineering Used the software for: 2+ years ### "Worst Customer Support" January 13, 2022 2.0 I am using Coinbase Wallet from the beginning of my crypto journey, every time If I found any issue or have queried their customer support gives a late reply. And their customer support representative cannot be intended to solve my issue, they are more products base rather than customer-centric. I found Coinbase is profit-centric, not a service-centric centralized exchange. Pros Coinbase Wallet has a simple, clean, and user-friendly interface. It is best suited for new beginners but not suitable for pro traders. Cons I don't like their customer support service, their customer support reply late and don't solve my issue which is really disappointing. And another dislike is it is a centralized exchange so I have no whole control over my funds. Review Source VR Verified Reviewer Electrician Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Scammer, watch your coinbase wallet guys. Don't connect them with coinbase app. " July 6, 2022 1.0 Stole my money and don't even bother to refund. Stay away people Pros I liked absolutely nothing , nothing special to be fair Cons I liked at beginning then everything went pear-shape Review Source Similar Products Featured