--- title: "Coinbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Coinbase the right Cryptocurrency Wallets solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/233816/Coinbase-Wallet/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Coinbase 4 (142) [View alternatives](https://www.capterra.com/p/233816/Coinbase-Wallet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Coinbase Ease of use 4.3 Customer Service 3.6 ## Pros and Cons in Reviews AK Alexander K CounsellorMental Health Care, Self-employedUsed the software for: More than 2 years. “I have used it to grow my cryptocurrency holdings and facilitate trades and investments.“ November 3, 2024 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “I didn't lose my logins, I didnt make a bad choice in which crypto to trade in, I chose a stable coin, and I chose one of the biggest and oldest crypto wallets/companies on the market. How are we supposed to hold any faith for this system as a whole if, after years of ordinary operation, one update brings the whole thing crashing down?“ March 13, 2026 Vincenzo Bernardino R FreelanceMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “It was the first Crypto Platform I ever used, I got there via Earn.com, an interesting project later bought by Coinbase.“ November 18, 2024 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “I have even tried sending it to another wallet on a different platform/provider, but still no luck. When I try to log in to this same Base wallet using the PC/Browser option, it states that "This Wallet is no longer supported."“ March 13, 2026 Richard Tyr B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Customer phone support is instant and the staff on the phone are amazing.“ March 13, 2026 lw larry w trainerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “customer service is a long wait and it almost makes you jump through hoops to verify ive been on the phone waiting in a chat que for 3 hours which will timeout if you dont type every 3 minutes .“ January 15, 2025 lw larry w trainerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “its great to have the ability to buy and sell crypto“ January 15, 2025 CS Cody S Assistant ManagerRetail, 10,001+ employeesUsed the software for: More than 2 years. “There's not much I can say that I don't like about Coinbase The only real problems that I've seen are the major database breaches that not only affected coinbase but the industry as a whole“ November 28, 2024 ## Showing most helpful reviews Showing 1-25 of 142 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Used the software for: 3-5 years ### "Base Wallet is Potentially Broken, Assets Are Stuck Behind an Update Wall/ Developer Preview of the App?" March 16, 2026 1.0 So I have used the Coinbase wallet for years with no complaints and downloaded the new Base wallet/app a few days ago. I then sent some crypto assets to my new Base wallet. It received the assets no problem. I even sent some more just so that I had enough Ethereum for "gas fees" and so on. All the assets arrived without issue. So then I tried to send the assets (USDT) from the new Base wallet to my Coinbase exchange wallet/address, but it failed. It says that I need to upgrade to the Ethereum network (check screenshots below). When I select upgrade, it states "Upgrade failed. Please try again". I have re-tried this whole process multiple times on multiple devices. I have even tried sending it to another wallet on a different platform/provider, but still no luck. When I try to log in to this same Base wallet using the PC/Browser option, it states that "This Wallet is no longer supported." it was a "Developer preview"!? (screenshot below) I have spent hours working with Coinbase support to try and figure it out. In all fairness, the on-the-phone support team has been excellent and really supportive. However, the 7-day period during which the engineering team was supposed to have solved this has now expired, and I get the impression that this might not get solved for weeks, if not months. I understand that crypto is volatile and all of that, but what we are talking about here is basic app functionality. I didn't lose my logins, I didnt make a bad choice in which crypto to trade in, I chose a stable coin, and I chose one of the biggest and oldest crypto wallets/companies on the market. How are we supposed to hold any faith for this system as a whole if, after years of ordinary operation, one update brings the whole thing crashing down? I hope that Base/Coinbase can resolve this. But I think people need to know that they run the risk of having their assets stuck within a buggy app. Pros \- Old Coinbase wallet was reliable, fast, and simple. - Coinbase exchange is easy to use, fast and good. - Customer phone support is instant and the staff on the phone are amazing. Cons \- New Base app has the potential to TRAP your assets behind an Update bug. - Engineering team takes long to engage with and solve technical issues. Review Source R Reviewer NA Used the software for: Less than 1 year ### "Worst Coinbase" December 2, 2025 1.0 Pros User Interface is good. Freedly app and easy to access but I had a very disappointing experience with Coinbase when it came to withdrawing money. As a Canadian, I rely on Interac, which is typically free here. However, Coinbase charged me a 1% fee for transferring funds to my bank. I checked for withdrawal fees before signing up and didn’t find any information about this. Additionally, I found Coinbase's customer support to be unhelpful. The representatives seemed poorly trained and were not able to assist me effectively. Based on my experience, I cannot recommend Coinbase. I advise you to think carefully before signing up. Review Source R Reviewer Associé Used the software for: 1-3 years ### "Compte bloqué " November 13, 2025 1.0 Mon compte est bloqué depuis août 2025 et après de multiples mails et téléphones rien n’avance. On me demande de leur transmettre des informations, que il faut attendre que je vais recevoir un autre mail et rien !!! Je vous conseille de ne pas utiliser Coinbase, j’ai 12’000 fr investi et je ne peux rien faire même pas retirer mon argent!!! Pros Simple d’utilisation, transfert argent rapide, l’application est aussi simple d’utilisation et en français Cons Tout va pour le mieux quand tout fonctionne, par contre le jour où il y a un soucis c’est la que ça ce complique, le service client est une catastrophe! Review Source Leah G. Auto Detailer Used the software for: 3-5 years ### "I LOVE it. " August 13, 2024 5.0 Pros This makes managing, buying and selling crypto easier than any other app hands down. Cons I really have nothing bad to say about the app whatsoever. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Only way to go in the US" April 9, 2025 5.0 Fantastic, I use them for all crypto purchases Pros Simplicity, and that when other platforms shut down they stayed available Cons Fees used to be a little high but they got betterq Review Source R Reviewer Owner Used the software for: 3-5 years ### "My personal favorite crypto app and wallet!" May 9, 2025 5.0 Pros Using coinbase it is very simple to send any type of crypto currency from one wallet to another and to cash them out for cash when you are ready. Cons I wish it would accept my cashapp card when adding a debit card to my wallet as a source of payment. When i try it says to choose another card because that one isnt suported. Review Source R Reviewer Owner Used the software for: 3-5 years ### "My Coinbase Review" February 17, 2025 5.0 I have had a great experience with Coinbase so far. No real complaints. Pros I like being able to hold and trade my crypto, and it feels secure. Cons sometimes the app can seem glitchy, perhaps when there is a high volume of users. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "New update june 2025 not good" June 24, 2025 1.0 Not good, new update is not safe for a day trader. I do like the amount of coins to choose from. Its easy to transfer money to. Just a terrible site experience since the new update Pros I did like the easiness of saling and buying. I thought this site would be good for day trading. It is not. Cons Since the new update, I have experienced sale orders being deleted, buy orders not there when pacific orders was set, really good orders where I would had made good money. Stop loss orders not feeling, screen jumping around on my portfolio page on labtop, or computer. I even woke up one morning with $$$ missing from my account. I would not recommend the site until the new update clitches are out. Also, you should take daily photos of your money. From what they say, you have to have photos showing you had the money. If not they can’t help. New update is dangerous to trust. Review Source paul R. owner Used the software for: 3-5 years ### "Mixed feels" April 28, 2025 3.0 I have used them since 2017, overall it is still the most trusted exchange in my opinion. Pros easy to use, a lot of options to invest in different cryptos Cons Horrible customer service, fees if not using coinbase advanced are high. Review Source Scott B. x Used the software for: Less than 1 year ### "technical issue with a sell order" March 11, 2025 1.0 Pros Horrible customer support!Horrible customer support! Cons Had a technical issue with a sell order that was left open. Tech support said there was a bug going around and to wait, messaged later and they said it did have a bug and it would be escalated and to wait 7 days. I messaged back 6 times over the course of 14 days and every time I messaged they said to leave the open order as it was and wait for the team to respond. During this time I lost a lot of money. When I finally called in and the case was reviewed they said they couldn't do anything about the money and I couldn't speak to a manager. There was nothing to be done. Horrible customer service! Review Source R Reviewer Handyman helper Used the software for: 3-5 years ### "Ease of Use" June 5, 2025 4.0 It has been easy to use. It is easy to trade cryptocurrency. Pros This is a pretty good wallet for cryptocurrency. Probably the most well known and easiest to use. Cons So far nothing that I dislike. I have been using Coinbase for a while. Probably the most difficulty I have come across was when I had to verify my identity. Review Source R Reviewer Server Used the software for: 1-3 years ### "Coinbase is one of the top platforms I use for crypto trading " January 15, 2025 5.0 It’s been overall a pleasant experience. I have used them quite often and traded a good amount of crypto through them. They are one of my go to choices for trading and sending crypto Pros I like the learn and earn feature where you can earn free crypto by learning about new currencies and such. I also really liked the vast choices of currencies available to trade. Cons I least liked how I had to jump thru hoops to verify my identity it felt like. Review Source Sir E. Marketer Used the software for: 1-3 years ### "Best crypto wallet and platform" January 7, 2025 5.0 I use Coinbase to, receive crypto from one address to another. To get paid in crypto .... Pros Good place to keep crypto safe and discrete. Cons I can't complain using Coinbase...Like it all with all the futures and ways to learn Review Source VR Verified Reviewer Account executive Used the software for: Less than 1 year ### "Quiet simple to transact." January 10, 2025 4.0 Pros I used coinbase for international money transfers via cryptocurrency and takes less steps of transaction compared to Western Union. Cons Coinbase had a lot of charges on crypto transactions. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Fund locked, seems like a scam" November 27, 2024 1.0 Pros The web interface is good but useless if they freeze your money Cons It is like a scam, suddenly my account has gone under review and funds locked. I cannot move my money, even if I want to close the account I cannot. It is crazy that a financial institution can freeze your money as a scam service. Review Source R Reviewer CEO Used the software for: 3-5 years ### "The most stable coin(base) " February 20, 2024 5.0 Pros Coinbase is my preferred crypto exchange to date. The user experience is intuitive and helped me learn progressively how to trade more securely. The step from Regular to Advanced Trading is what got me to be a daily user of the platform. Cons It doesn't have the most coins on the exchange, but that also means it's less likely for beginners to get trapped into bad projects. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Brian’s Five Star review " July 3, 2023 5.0 I’m satisfied with the product and highly recommend it for those who want to invest. Pros How easy it is to use and transfer money. Cons I feel that an instant withdrawal and deposit feature into your bank account would help speed things up a bit. I can instantly deposit in the app but, getting it out takes a couple days. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Coinbase makes making crypto and money easy" August 23, 2023 5.0 Coinbase is made my crypto learning process so smooth and easy and I just love how smoothly everything is. Pros I like how easy the process is to change cryptos and sell them and make money it's just amazing. Cons There's nothing to dislike about coinbase it's the best wallet and exchanging place and it's just the best thing to use for any crypto anything. Review Source VR Verified Reviewer Freelancer Used the software for: 3-5 years ### "Good crypto exchange and wallet" November 28, 2022 4.0 The experience is good but I wish they could list more coins to save gas fees for the users Pros I use Coinbase to store my cryptos, I never had a problem with them. Everything is clear and easy to use for beginners. Unlike other complicated exchanges. Cons I feel like they are not listing some of the cryptos that users ask them to list Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "Simple and highly secure Crypto Wallet. " May 31, 2022 5.0 I love Coinbase Wallet and Coinbase is always my first choice in the Crypto world. It is one of the oldest crypto wallets that I use for a long and will use in future too. Pros Coinbase wallet is a simple and safest way to store and manage my crypto assets. Coinbase works with lightspeed in receiving and sending cryptocurrencies to other Coinbase users. Cons I am frequently travelling due to my work nature, Coinbase restricts me to logging in if they detect new IP and locations. I know this is for my account safety but it makes me irritating. Review Source Ankita S. Application Developer Used the software for: Less than 1 year ### "Coinbase: Ultimate Exchange for Crypto Maximist.." August 29, 2022 4.0 Pros Coinbase undoubtedly is the most Trusted,Secure, licensed & only Crypto exchange with its Stock listed at NASDAQ.. IMO Coinbase as an exchange is generally preferred by Large Institutions & Big whales for large Crypto deposits & trade.. Retail investors generally use Coinbase for Crypto wallets services as well as lending & rely less on trading due to its high trading fees.. Cons Well in my case I prefer coinbase for Crypto storage just due to its height security assurance else Coinbase charges heigher trading fees & Gas fees for Crypto Transfers in short not much recommend for retailers.. Review Source Priyanshu K. Data Analyst Used the software for: Less than 1 year ### "Coinbase :Institutions First Choice.. " July 27, 2022 4.0 Overall My Implemening Coinbase as Crypto Exchange for trading was not much Exciting & I switched to some other exchanges a/c my requirements.. Overall I would suggest Coinbase only for Institutions & not for Reatilers.. Pros Well my Crypto Journey Started with Coinbase as It is one of the most trusted,public & Institutions first choice Crypto exchange. High liquidity, Leading Ledger technology, Seemless Crypto to Crypto transfers, Lending, Nft marketplace are one of the most aesthetic features of Coinbase... Cons Well as an Reatil invester I have found much consequences while using Coinbase like Fixed charge of 0.25$ per trade, Issues while deposits, Limited Coins for trading where headache for me.. An an Reatil invester Coinbase did not look handy for me.. Review Source Otis I. Box cutter Used the software for: 1-3 years ### "This started my crypto journey" February 16, 2023 5.0 I use this as my go to web3 application and cryptowallet Pros I love the fact that my money goes up and down Cons How expensive gas can get sometimes so bad Review Source Revanth S. Application engineer Used the software for: 1-3 years ### "Amazing Crypto Wallet Application, Easy and Secure" February 13, 2022 5.0 I liked the interface layout, It's easy to do deposite, withdraw, trade and transfer tokens. Few offers were their just for trading, which will reward us with free crypto tokens. Pros The Crypto Wallet is safe and secure, all transactions I did are successful. It's quite Easy to do crypto trades and also fast. Variety of crypto tokens are their to invest and trade. Options to withdraw, deposite or transfer are easy to understand and use. Cons Verification process was tedious for me. Each time while opening application I had to login, I don't liked this. Review Source Bhabishya B. Content Writer Used the software for: 3-5 years ### "Best crypto wallet" January 19, 2022 5.0 Pros Everything about Coinbase Wallet is great. They support almost every crypto out there. And it's very easy to start using. They even have their own Chrome extension which is great and helps alot. Cons What I like the least about this software is that it's very difficult to buy crypto from the wallet. And the UI of the app is also not so great. Review Source Similar Products Featured