# Page 2 | Ncontracts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ncontracts the right Risk Management solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233877/Ncontracts/reviews --- Ncontracts 4.6 (155) [View alternatives](https://www.capterra.com/p/233877/Ncontracts/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Ncontracts ## Showing most helpful reviews Showing 26-50 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use QF Quentin F. Vendor Management Program Lead Financial Services Used the software for: 2+ years ### "Ncontracts Review" May 23, 2025 5.0 I use a veriety of Ncontract products. Nvendor, Ncontinuity, Nrisk, Nfindings, and a new service I am just onboarding Ntelligent or NCA contracts. Pros Very easy to use and learn. All products are very similar to use. Help desk is very quick and will get back to you within a day. Cons Do not see anything that I do not like about Ncontracts. Customer service is exceptional, most that I have been involved with are slow to respond, but not this company. Very hard to find anything I do not like about Ncontracts. Review Source LD Lisa D. General Counsel Financial Services Used the software for: 1-2 years ### "Terrible Customer Service" July 14, 2025 2.0 Ncontracts provides the worst customer service I've ever experienced. It's a shame because their (acquired) Venminder vendor risk management product is good. Pros We became a customer of Venminder, a vendor risk management platform, several months before it was acquired by Ncontracts. It was a good service before Ncontracts. Cons Customer service is the worst I've experienced since Venminder was acquired by Ncontracts. They charge for things that should be free, like doing a bulk download of our contracts. The customer service agents verge on incompetent, taking a week or longer to respond to an inquiry. And the turnaround time for services is far, far too long. This is not the company we originally signed up to do business with. Switched from [Agiloft](https://www.capterra.com/p/101273/Agiloft/) We needed more risk management features. Review Source Response from Ncontracts July 24, 2025 Hi Lisa, Thank you for sharing your experience. We understand your frustration with the changes since the Venminder acquisition, and we appreciate your honest feedback. We recognize that our customer service response times have not met the standard you expect, and we're working to improve this. The transition has presented challenges, but that doesn't excuse falling short of your needs. We value the trust you placed in Venminder originally and are committed to earning back your confidence in our service. Thank you for your patience as we continue to enhance our support processes. Sincerely, Matthew WN Whitney N. Lending Compliance Specialist Banking Used the software for: 2+ years ### "Best Software Choice" May 23, 2025 5.0 Customer service is always responsive right away, the software is always top notch, and easy to navigate. Pros NContracts software is always up to date with the most recent changes. This makes HMDA scrubbing an easier process and assures that you are reporting correctly. Cons Nothing, everything is wonderful. The programs run smoothly without hiccup and you can rest assure is up to date with the regulations. Review Source KM Karl M. EVP Financial Services Used the software for: 1-2 years ### "A powerful tool to manage your third party risk management" April 8, 2025 4.0 Pros Ncontracts is a great third party risk management tool that allows organizations like us have a hands on grip of all of our third parties. It is feature-rich and very customizable to tailor to our needs. Cons Its overall security features are lacking compared to competitors. We had issues integrating its authentication system to our SSO solution. As such, our users are still manually logging in everyday. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "Contact Management and Banking Tools" April 18, 2025 5.0 Pros This product has a very organized dashboard makes it easy to get to where you need quickly Cons Not a lot of complaints. This service does what we need very well. Review Source BK Britney K. Executive Vice President Banking Used the software for: 2+ years ### "N Contracts" September 12, 2024 4.0 Pros NContracts provided Vendor and Business Continuity solutions to the bank at a time when we needed to advance our Vendor Management and Business Continuity programs within our bank and has been helpful with monitoring and storage of the necessary information. Cons NContracts costs compared to some other solutions is higher, There is some issues within the program that make it harder for a small institution to utilize. Also no way to mass export information in the case of de-conversion. Review Source LP Leeann P. Sr. Risk Analyst Financial Services Used the software for: 1-2 years ### "Ncontracts User Review" April 3, 2024 4.0 Overall, the software is very user-friendly. It has options to create/build additional setup if needed. Support has always been very quick to respond, are knowledgeable and willing to help. They have webinars to continually learn for free and a good knowledge base to use for lookup. I would recommend this software. Pros I appreciate the available Dashboard to quickly see where I stand within the software. I enjoy the colorful setup and the system was very easy to learn. Cons The reports could be a little more dynamic to create and offer all of the fields available but if I ever need a report that I can't create, support is always willing to create for me. Review Source AM Andrea M. Marketing Manager Financial Services Used the software for: 6-12 months ### "Customized intranet portal to fit our corporate culture & needs" December 21, 2020 5.0 Pros It is completely customizable! Our portal does not look like anyone else's - though we were able to look at other portal designs for inspiration. There are so many portal features to choose from that we could pick and choose what we believed would work best for our team members. Also, there is a lot of room to grow! Our portal changes constantly as we incorporate new pages and features. Cons It is important to ask a lot of questions during implementation. Some features have some hidden idiosyncrasies that we're not positive we would have known about if we hadn't asked about something else. While they do have 24/7 support, when you ask a question, you are often sent an article back so you have to troubleshoot on your own. They have pushed all support into an online ticketing system - picking up the phone isn't an option anymore. Be prepared if you have a question to receive links to articles, rather a direct answer to your specific question. Reason for choosing Ncontracts Provided in-person implementation support, training and provides round the clock support. It also had the features that we were looking for to reinforce our culture, improve corporate communications/readership (and track them!), and provide a place for employee engagement. Review Source MW Melinda W. Executive Assistant Financial Services Used the software for: 6-12 months ### "Loving our OnSemble Intranet - Compass" November 18, 2020 4.0 OnSemble has given us a mechanism to have more current communication without blasting out ALL emails. The central repository for resources and documents has proven to help keep documents up to date and reduce duplication. The help desk module has streamlined several processes. Overall, we are happy with OnSemble. It has brought us more current with our practices and is helping to get away from using email blasts and server folders for everything. After a year, we are still learning and revising and updating and refreshing. We are looking forward to additional updates to take some of the pain points away from our current version. Pros We were looking for a one-stop-shop for employee communication, documentation and other processes needing streamlined. OnSemble has provided a great platform for this. While it has not solved all our internal needs, it has provided a valuable, flexible and fun resource. \*Central repository for documentation, policies, procedures and forms, etc. \*Search function that makes finding documents a snap. \*Ability to personalize pages, giving departments flexibility to build to their needs. \*The help desk module has been excellent to work with and has been implemented for all but one area. \*The supply/inventory module has made supply ordering for branches so much easier and user-friendly. \*Building pages, once the basics are down, is pretty easy, even for the least "techy" person. \*Customer support is fantastic and they have an online forum where you can collaborate with other OnSemble users. \*Ability to create roles where people can be divided into different categories, allowing for confidentiality where and when needed. Cons \*System Permissions module seems to be a bit out of date and does not appear to have upgrades to its functionality. This was a feature we were hoping to use more robustly. \*Forms module appeared to be something we could utilize, but does not customize as easily as we had hoped. However, we know other users have used it successfully. \*There are periodic bugs that don't seem to make sense or will only be repaired with updates. \*There is a risk of creating too many layers of permissions, making it cumbersome and confusing if you do not create a good mapping from the onset. \*Implementation seemed a little clunky, but it may have been we did not know the right questions to ask in the beginning. Review Source MW Misty W. Compliance and Quality Control Manager Financial Services Used the software for: 2+ years ### "Great Support - User Friendly!" April 2, 2024 5.0 We have had a great working relationship with NContracts. They have experienced staff that understand what we try to achieve and help us get positive results from our efforts. Pros We moved from Excel spreadsheets to the NContracts portal. Wow! Our data is easy to upload and analyze both. We get fantastic reports that we utilize in executive meetings, audits and internal reviews. We have excellent support from the staff any time we have a question. Implementation was a breeze. We were up and running in a couple of weeks. Cons I do not think we utilize the portal to it's full abilities. It can do much more then I ask! Review Source AW Audra W. Marketing Associate Banking Used the software for: 1-2 years ### "OnSemble, Our Most Reliable Team Member" December 10, 2020 5.0 With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out. Pros The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble. Cons Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Ncontracts OnSemble was the total package we were searching for, at the right price. We were able to stick with a state local company, who provided the services we were seeking for document retention streamlining. Review Source AB Anthony B. System Support Analyst II Banking Used the software for: 2+ years ### "ASB " June 25, 2021 4.0 The overall experience with OnSemble and the team has been positive. Our CSM's have been responsive and the tech team grabs our tickets and answers right away. The product is easy to use with relatively little training. Pros Announcements, calendar and discussions are the most beneficial parts of the software for use. They help with our communication need. As one of the Admins I like the PTE islands and that I can write in HTML to impact the page. Cons I would like to see improvement to sign ups on the calendar. Currently when limiting events it still allows users to sign up. It would be nice to give them notice (other than email) that it is full. Or create a new island that can be used as a sign up sheet. The framework is also boxy. It would be nice to have other shapes to the islands. Review Source RG Robin G. VP Corporate Programs Financial Services Used the software for: 2+ years ### "Vendor Management " April 27, 2021 5.0 This company is a pleasure to work with. Staff throughout the organization are proactive and very responsive to customer request and/or the need for assistance. Pros Simple, Intuitive, scalable vendor management solution enabling rapid end user adoption and the realization of tangible business benefits within a very short period of time. Easy navigation good screen layout, search, drill down, workload tracking , status reports and document management functionality. Combined with other Ncontract products such as Ncontracts, Ncontinuity and Nrisk provides the essentials to manage and take vendor management to new levels for improved cost and risk management. Cons Product could be enhanced by enabling one to track and report on vendor costs, manage vendor resiliency ratings, and the opportunity to create and generate program level reports against established key performance and risk metrics. Ability to undertake requirements gathering, RFI's and RFP's from within the solution and enhancing the survey functionality would be an added bonus along with the use of AI/ machine learning to provide concise summaries of agreements Reason for choosing Ncontracts Value for money, End user experience, Functionality, Price, Service Review Source KM Kristi M. Operations Coordinator Banking Used the software for: 6-12 months ### "Amazing solution" March 18, 2020 5.0 I can't say enough about the Passageways experience. Onboarding, support, guidance, and training is impressive. We have access to an expert customer success manager literally at any time during the day if we get stuck. We are encouraged to ask for training calls with no limit. Our CSM has actually helped us design and solution, based on our needs. I have never had such an amazing experience with a vendor. Pros This software does it ALL. We initially were searching for a solution to help store training and serve as an internal LMS system. After numerous demos and research, we visited with OnSemble reps and were blown away by functionality that far surpassed a training solution. In a matter of months, we have built and implemented a fully functional LMS system that houses all our training, enhancing learning and development for our front-end teller and Customer Service reps. MORE than this, we have built out an intranet system for our entire bank, complete with: centralized resource documents, an adorable employee recognition system, HR resources that house all our employee benefits, help desks to funnel work, and so much more. We have only scratched the surface with functionality that we WANT to build in. OnSemble has helped with our internal communications, employee engagement, and streamlining processes in a way we hadn't expected. Our employees LOVE this tool, and it will continue to change the way we operate from an efficiency standpoint! Cons The learning curve is a little challenging. However, once you play around in the tool and force yourself to TRY and TEST things, you will get it! I do recommend that your project team includes at least 1 very capable IT person. Reason for choosing Ncontracts Support & training included in the price, the abundance of functionality Review Source Karen Ann R. Paralegal Financial Services Used the software for: 2+ years ### "Essential to our Business" May 10, 2021 5.0 Very satisfied, we have bi-weekly meetings with our designated rep and have any issues quickly resolved. Pros I enjoy the ability to customize the program to fit our needs for a mid size credit union. In addition, I feel their program allows us to manage our contracts, stay on top of deadlines, and run reports needed to be successful. As well they are essential in our ability to meet our NCUA requirements with security reviews. Cons While I have used NContracts for the past three years and would not move to another platform, I would request to have a 10 key format when entering dates instead of a calendar function; however, this is a very minor change i'd make. Alternatives considered [Quantivate](https://www.capterra.com/p/135899/Quantivate/) Reason for choosing Ncontracts Price and current relationship with NContracts. NContracts fits our needs and no competitor could offer the same services for the same great price. Review Source CB Chondrea B. FVP - Credit and Compliance Banking Used the software for: 2+ years ### "Necessary Resource" April 3, 2024 5.0 My overall experience with NContracts has been superb! It's been a necessary resource for our bank. Pros Customer Service is very responsive and the ability to have a one on one consult twice a year with an expert is awesome! Cons Initially understanding the system and what the information was telling me was overwhelming. However having great customer service made that easier over time. Review Source ML Matt L. VP, Information Security Officer Banking Used the software for: 6-12 months ### "Ncontracts' Nvendor for vendor management" April 2, 2024 5.0 Good experience with good support and decent UI. Decent vendor review service but a lot of 3rd party vendors won't allow Ncontracts-type companies from requesting due diligence documentation so you end up having to do it yourself anyway. Pros I like the interface for the most part - it's typically intuitive and the support is very good and responsive when needed. Cons Navigating or updating multiple vendors - you can't middle click to open vendors in their own tabs which really hinders bulk updates. Reason for choosing Ncontracts I wasn't involved with this so I don't have any comment Review Source JC Jonathan C. Project Specialist Financial Services Used the software for: 1-2 years ### "Always ask for assistance if needed" December 11, 2020 4.0 Overall, Onsemble can deliver what you are looking for. I would not classify them as top tier yet, but if things keep improving then I may change my mind. Tech support is the best system support I have dealt with in my professional career. Their response time is fast and I know anyone that has an issue with the portal appreciates that. Pros I was thrown into our portal from day 1 and had to learn how to access a lot of it on my own and by attending the annual Passageways conference. It is safe to say, I feel a lot more comfortable now than I did 2 years ago. Something may break, but tech support does an amazing job of reaching out and resolving it for you. If the problem cannot be resolved through email, they have no issue with hopping on a call with you to resolve it. Cons We are not on the most updated version right now. However, going forward I feel that the portal could use a more modern look to it. We have run into a couple issues of not being able to do something exactly the same way in Chrome as we can do in Internet Explorer, which is not a huge deal, but can be inconvenient for staff at times. Reason for choosing Ncontracts I was not on the implementation team, but I know cost played a big factor in why we selected Passageways. Review Source KM Kathy M. Website & eServices Specialist Banking Used the software for: 2+ years ### "Fostering team info and collaboration" September 12, 2019 5.0 OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it! Pros We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it. Cons One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through. Alternatives considered [Igloo](https://www.capterra.com/p/84689/Igloo-Software/)[Noodle](https://www.capterra.com/p/67088/Noodle/) Reason for choosing Ncontracts We chose OnSemble because they have expertise in working with financial institutions. Review Source Response from Ncontracts September 13, 2019 Thank you for taking the time to review OnSemble! I am so glad that you were able to really make it your own, and it's great to see that you made it a central hub for everyone. If you ever need anything, your Customer Success Manager is always there too. EJ Erin J. Organizational Development Manager Financial Services Used the software for: 2+ years ### "When you purchase OnSemble- you buy into an amazing Support Team" December 10, 2020 5.0 We use our OnSemble portal EVERY DAY to share information, promos, procedures and policies with our team across the country. We also have built several pages that allow us to have fun activities going throughout the year - helping with Employee Engagement and driving new staff to experience all that OnSemble provides. I also cannot say enough good things about the Support and Tech teams at OnSemble. They are quick to respond and find the answer to any question or creative block I'm having. They also share with me the steps they took to resolve an issue so that I am able to do it myself later (I love that!). The addition of the Spark community where clients from around the country can share ideas has been great. Pros I love the ability to truly customize the look and feel of my company's intranet - I'm not stuck using certain layouts or formats, instead I can let my creativity out. Working through a merger of two credit unions with very different cultures, the OnSemble products helped us create a portal that was not only the hub of where we shared information, but also allowed us to have fun along the way. Cons We are currently not using OnSemble for document storage/retention because of the search features - but with recent updates, these are getting better every day. Review Source CC Chip C. CTO Banking Used the software for: 2+ years ### "Ncontracts supports our business woth robust features and support" April 10, 2024 5.0 Pros The platform is easy to configure while providing some degree of flexibility to allow us to adapt to changes or custom fields needed for reporting. The integration between modules is very good which prevents our team from re-keying redundant information. Their support and training is also far superior than most other technology providers. Cons Initial configuration, while not difficult, does take some time to enter all of the necessary information. While much of the informational fields are not required, they are needed if you truly want the full benefit of the product. Review Source QF Quentin F. IT Network Risk Manager Banking Used the software for: 2+ years ### "Ncontracts review" May 5, 2022 5.0 Love the program, and would talk anyone else into using it. Pros The canned responses in their library for both risks and controls. Vendors are all in a listing and each due diligence vendor has its own questioner. Cons The reports could have another grouping for Auditors and Board of Directors. Reason for choosing Ncontracts Ncontracts bought Scout and converted it to a more useful product. Review Source MR Machelle R. Director of Compliance Financial Services Used the software for: 6-12 months ### "Should be a great tool that is easy to use" May 15, 2024 4.0 Overall, the individuals I've been working with have been great and once you reach the right person to help you, things seem to progress a little better. Pros Specific to NCommunity, we liked the ability to analyze data against benchmark data to be able to identify where we need to focus our CRA efforts. Cons The overall deployment of the application has been challenging. We are 3 months in and still haven't been able to use it. While everyone has been working to try to figure things out, it is still frustrating Reason for choosing Ncontracts We already had a relationship with NContracts Review Source AG Aimee G. VP of Lending Banking Used the software for: 2+ years ### "We are a lover of the intranet ( OnSemble!) " May 18, 2017 5.0 This is a great product for any sized organization! Keeps us " on the same page" with our employees! Pros We love how easy it is for us to use, being a smaller organization but growing organization it keeps us connected to all employees. not having an IT department or Marketing department its so simple for us to use and create and be innovative. Our staff loves how easy it is to use, and we love having fun and making it exciting for the staff. Easy to keep documents in one place and update them on the spot when new documents arise. Easy to get all the information you need in one spot. Personally for me, i love that I can make my own pages and have a "traveling desk" so no matter what office I am in, I am able to access almost everything I need by just logging into the portal. We also use it for openness of our organization giving the staff insight into the financials of the organization. We love love love the Portal Cons Sometimes it has bugs would be my con, however the support we get when this happens is quick and effective!!! Review Source Response from Ncontracts September 6, 2019 Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board and that are you finding it easy to use. If you ever feel like you are in need of additional training or for any new team members, let us know! Thank you for the Support team shout out too. BZ Bethany Z. Digital Marketing Designer II Banking Used the software for: 2+ years ### "OnSemble by Passageways" March 24, 2021 5.0 Pros I think the best selling point for this software is the support, because it doesn't matter what something looks like if it doesn't work. The OnSemble support team is absolutely excellent. Their response times are usually same day, and everyone is friendly and helpful above and beyond the minimum to get the customer off the phone and out of their hair. When you pair that wonderful support experience with the functionality and flexibility of their actual software product, no other intranet I've experienced compares. Our portal allows us to create a website-like experience for our users, increasing engagement and giving us a better ROI than other options I've used in the past. Cons This is something that their developers are working to upgrade, but many of the modules have aspects that look a little outdated design-wise or don't have the ability to customize colors and fonts the way I'd like in an ideal world. However, this is very minimal, and as I said, something their team is working to correct. Review Source Similar Products Featured ## Related categories [Contract Management](https://www.capterra.com/contract-management-software/)[Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Board Management](https://www.capterra.com/board-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.