# Page 3 | Ncontracts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Ncontracts the right Risk Management solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233877/Ncontracts/reviews --- Ncontracts 4.6 (155) [View alternatives](https://www.capterra.com/p/233877/Ncontracts/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Ncontracts ## Showing most helpful reviews Showing 51-75 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kristen S. Training Coordinator Banking Used the software for: 6-12 months ### "Look No Further - OnSemble is the Intranet Software to Pick!" March 10, 2020 5.0 Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor! Pros 1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways! Cons The only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Ncontracts OnSemble was the better pick for us for a few reasons, the biggest one being ease of use. Whether you are a design expert or someone brand new to the game - the software is extremely easy to learn and build. Review Source KC Kara C. ITS Core Systems Analyst Financial Services Used the software for: 2+ years ### "User Friendly and Great Support" April 29, 2020 4.0 The support has been wonderful. My CSM is very personable and interested in how we use the platform Pros The ease of use of the software is great as I do not have a background in web development. I am able to share my knowledge and train other "power users" very easily. Overall this platform is user friendly. The software has numerous add-on applications and has integration capabilities which is very helpful. Cons Ways to share streaming media can be tricky. We often have to use outside services to host streaming media and then come up with creative ways to present it on our portal. Otherwise hosting it directly on the platform's server can cause long loading times or strain on the systems performance. Our end users often request changes to the native document search on the platform. There can always be improvements in that aspect. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Review Source jL jacqueline L. VP Asst. Cashier Banking Used the software for: 2+ years ### "Great customer service" April 17, 2024 5.0 Pros Support and Account Managers/Relationship managers are very responsive. Fairly easy to navigate the system. Cons Some of the programs don't "talk" to each other as smoothly as we'd like, but they are working on those improvements. Review Source VR Verified Reviewer Internal Communications Specialist Banking Used the software for: 6-12 months ### "A go-to resource for our team!" September 4, 2019 5.0 OnSemble is the perfect solution to connect our team that is spread across 15 locations. We use it as a communications channel and source of truth for procedures, processes, information and forms. On top of a great product, the OnSemble support team is AMAZING! Very engaged, accessible and responsive. I feel like they care as much about the success of our portal and end users as we do! Pros We've been a Passageways customer since 2012 and are extremely pleased with the robust capabilities. While it's great as is, the commitment to continually upgrading features and functionality is very much appreciated. We're looking forward to a full redesign next year to take greater advantage of the many recently launched enhancements.Can't wait to make a great intranet even better! Cons Love the existing platform, but would like to see a mobile app in the future! Review Source Response from Ncontracts September 10, 2019 Thank you very much for your review of OnSemble! We appreciate you being with us for so long, and I'll be sure to pass along the kudos to the Support team. There are some exciting things coming soon. JP Jaclyn P. Marketing and Business Development Assistant Banking Used the software for: 2+ years ### "OnSemble as an Internal Marketing Tool" January 19, 2017 4.0 We use OnSemble as our internal marketing communication and resource for employees to find any internal forms, procedures, info on products, training, and much more. The more that we do get employee buy-in to using it, the more we discover that we can do with it. I do feel that Passageways is constantly trying to update the features and functionality, and they definitely have some fabulous customer service! Anything I have ever needed or didn't understand, I've gotten exceptional support on from their team. Pros What I like the most is all of the different functions and uses for managing content and forming communication that you can use it for, you don't have to use them all, but they are available for when the product grows and your institution grows and you can add on more things as your needs change. Cons Really the only thing that I don't like about it is something that is in the process of being updated, which is that the portal is not currently responsive. We have people in our organization that have many different size screens and resolutions, so no one layout fits them all well. Review Source Response from Ncontracts September 5, 2019 Thank you for taking the time to review OnSemble! We really appreciate your positive feedback on this software. As for the responsiveness, please connect with your Customer Success Manager, who can assist. EH Ellen H. Marketing Manager Banking Used the software for: 6-12 months ### "OnSemble Review" September 10, 2019 4.0 We've come leaps and bounds in our communications since using OnSemble. Our News Feed and announcement islands have helped consolidate and streamline communications. The search feature and document listings make it easy for staff to find what they are looking for, and the Help Desks have been extremely beneficial. Pros Our organization loves the set up and functionality. The user set-up, workgroup access, and island options have really helped us to increase our communication between locations and to engage our employees. What I love most is that our portal gives a landing page for our staff to come together, share information, resources, and feel connected. Cons I think some of the islands and features are still a little clunky and some of the designs look a little out-dated. It would be great of the site was more responsive to different devices, and if there was a mobile option for both iphone and Android. We'd also like to see improvements made for document sorting/display on list islands. It would be great if there were options to organize accordion drop-down menus for files, and if you could choose how uploaded documents would be displayed. Review Source Response from Ncontracts September 12, 2019 Thank you for taking the time to review OnSemble! I'm glad to hear that the portal is really helping to build a community at your bank. We definitely appreciate the feedback, and I will pass it along to our Product team. SB Samantha B. Executive Administrative Assistant Financial Services Used the software for: 6-12 months ### "Easy to Use and Super Convenient" September 4, 2019 5.0 OnSemble has made communication between departments and bank wide much more efficient. Before OnSemble, we had to email people directly for flyers, policies, memos, etc., but now it is all located in one location making it easier for all! We are a small community bank so we did not think this was something we needed, but after having we are thrilled and can't wait to see it evolve. Pros This software is very easy to use and user friendly. I have no background in building/maintaining an Intranet (nor have I ever used one) before and OnSemble made it so easy to maneuver. There is so much you can do and customize to make your own and if you're experiencing any issues Support is there to save the day! Cons While there is A LOT you can customize and make your own, there are some things that cannot be changed/altered and it can be frustrating. There are definitely ways to work around it though! Reason for choosing Ncontracts OnSemble seemed very user friendly and easy to maintain/build while also being cost efficient. These were the two main factors we considered before making a purchase and going through with an Intranet site all together. Review Source Response from Ncontracts September 10, 2019 Thank you very much for your review of OnSemble! I'm so glad you are finding it easy to use and a real game-changer for your bank. If you ever have questions or feel like you need additional training, let us know. AH Amber H. Corporate Communications Program Manager Financial Services Used the software for: 2+ years ### "Best customer support" February 13, 2020 4.0 Our employees now say they feel like they have a state-of-the-art intranet. They started using it so easily from day 1. Pros Honestly, intranet software is funky. It's all funky. Some of it's funkier than others, and I would say OnSemble is an acceptable level of funkiness. What REALLY makes the difference is your Customer Support Manager and the tech support team. They are good, kind people who truly want to make the product work for you. They work so hard to make you happy and they are a joy to go through this beast of a project with. That's why I would choose OnSemble again. This is my 4th intranet relaunch project, so I know what I'm talking about. Cons Some modules are built in a way that doesn't make sense from a user or author perspective, and you have to do some workarounds to get them to work "normal." I made a bunch of feature requests and am confident Passageways is working to improve their product. Review Source BR Bethany R. Relationship Banker Banking Used the software for: 2+ years ### "Onsemble has completely simplified and modernized our intranet!" July 19, 2018 5.0 Onsemble gave us the tools to create an intranet that is fully functional, modern, and efficient. Pros The ease of use empowers people of all different technical backgrounds to build professional quality pages. Not only are the pages aesthetically pleasing, but the build-in modules offer a whole other level of functionality to make our jobs easier. I have really enjoyed the process of creating pages that, visually and technically, would have not been possible without Onsemble. Cons There are certain modules that could use some improvement for customization. For example, the font and color of the Birthdays and Anniversary islands. I wish we could customize those things easily. But this is a small complaint in the big picture, and our Customer Success Manager does a great job of bringing our ideas to the technical team to see if its something that can be implemented in the future. Review Source Response from Ncontracts September 6, 2019 Thank you for taking the time to review OnSemble! I'm glad to hear that you've enjoyed working in it and how it's empowering to users. We really appreciate the suggestion, and I will pass that along to our Product team. EM Erin M. Project Support Specialist Financial Services Used the software for: 2+ years ### "Intranet Portal Review - OnSemble" May 21, 2019 5.0 I've been working with OnSemble for about 4.5 years. I've learned a lot about development and collaboration and have seen the platform change and improve year after year. Passageways is dedicated to providing the best product and is always making changes to their software to support the needs of their clients. Pros This software allows us to create and maintain an engaging usable intranet portal without hiring outside programmers or spending excessive time trying to figure out what we are doing. The end result is a professional, functional and aesthetically stunning intranet that is easy to use. Cons Because we house it on our internal server, some changes require a phone call to customer support and scheduling access to our server, however that is not the norm if you're not hosting it yourself. Review Source Response from Ncontracts September 5, 2019 Thank so much for taking the time to review OnSemble! We are thrilled you are enjoying it and that it's helping your team so much. RT Ryan T. Information Security Officer Banking Used the software for: 2+ years ### "Ncontracts Software Application Suite" May 21, 2021 5.0 Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management. Pros Ease of use and integration points between the various software applications. Cons Lack of custom report writing options available to the administrator. Alternatives considered [Venminder](https://www.capterra.com/p/132271/Venminder/) Reason for choosing Ncontracts Ease of use and great reference experiences. Switched from [WolfPAC](https://www.capterra.com/p/178566/WolfPAC-Integrated-Risk-Management/) Poor implementation, support and training options. The software was a BEAR to use compared to Ncontracts. Review Source KJ Kimberly J. Marketing Director Banking Used the software for: 1-2 years ### " OnSemble Review" October 22, 2020 4.0 Overall, the product delivers what we expect! The hands-on support we have received after implementation is fantastic. Some modules can be complicated; however, our assigned Customer Service Manager is always available to give us uninterrupted support and training. Pros Our site is engaging and unique to our organization. We love that OnSemble helped us customize an Employee Recognition preview window on the homepage, and it has a social media feel that the employees enjoy. Our employees also love having many of their needs located all in one place, whether it be procedures, training material, an employee’s contact information, event details, or a blog post from our \[SENSITIVE CONTENT HIDDEN\]. Having a one-stop-shop for resources is invaluable. Cons We are a small credit union and have minimal resources; therefore, the setup took much longer than expected. There is a bit of a learning curve; however, the most recent update is much more intuitive, and I am quickly learning the new admin processes. Review Source AB Andrew B. Digital Marketing Specialist Banking Used the software for: 2+ years ### "Almost everything you need in an intranet" February 12, 2020 5.0 We have most of our company documents centrally located now, and departments are able to manage their own content, rather than channeling all requests through a single point of contact. Pros There are several modules that are available for you to make your intranet as simple - or complex - as you need it to be. The portal flexibility is helpful. Cons Some of the modules may be too simple, or not fully customizable in the ways you expect - but Passageways Support and Consulting are available to help craft solutions that fit your needs. Reason for choosing Ncontracts We had experience using Passageways' board portal solution, OnBoard, and were pleased with how it worked compared to our previous board portal solutions - so when the time came to redesign our intranet, we transitioned towards their employee portal. Review Source VR Verified Reviewer Marketing Coordinator Insurance Used the software for: 6-12 months ### "Marketing coordinator" October 11, 2018 5.0 We've had a good experience. It's easy to learn and customer service is top notch. The team at Passageways are eager to help you and make you successful with their product. It's a huge improvement for us! Pros The drag and drop functionality is easy to use. It's easy to build pages, copy pages, and customize/brand. Creation of workgroups, user roles, etc allows you to customize permissions for individual users. Cons Some parts can seem a little dated. We've found a few bugs that can be annoying but generally don't have a huge impact on overall use. Review Source Response from Ncontracts September 6, 2019 Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board and that you are finding the customization helpful. If you ever feel like you are in need of additional training or see any bugs, let us know! PM Pamela M. Human Resources Banking Used the software for: 1-2 years ### "User friendly system with top notch support" October 10, 2018 5.0 Overall we have had an awesome experience with Onsemble and Passageways. The level of support that is available is fantastic. Our previous intranet provider was located in another country and any type of support was limited to their working hours which was TOTALLY opposite of ours. They also seemed to "nickel and dime" us on everything. Onsemble support has been easily accessible AND at a FANTASTIC price point. Pros Onsemble is easy to use and creates a high quality and very professional image within our organization. Anytime we have questions or experience technical difficulties I always feel like I receive 100% of the technicians attention until my problem is resolved. Cons the forms module is my least favorite app. It is very antiquated and I had higher expectations HOWEVER, I do believe that this module is on the radar for an upgrade. Yay :) Review Source Response from Ncontracts September 6, 2019 Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving your image across your bank. I hope the recent updates have helped with the module challenges you were having. SK Shane K. Training Coordinator Human Resources Used the software for: 2+ years ### "Easy to use product, with exceptional customer support!" September 12, 2019 5.0 The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier! Pros This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos. Cons If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently! Review Source Response from Ncontracts September 13, 2019 Thank you for taking the time to review OnSemble! I am so glad that ease of use is really coming across, and it's great to see that you found our Resources section to help you. If you ever need anything, your Customer Success Manager is always there too. KM Keith M. IT Specialist Financial Services Used the software for: 2+ years ### "New and improved." December 10, 2020 4.0 The Support Team is great, the software is solid and the product is growing (new releases & features), all signs of a stable organization and good experience. Pros The content management system (CMS) provides a number of widgets to create and manage an internal website (aka, Intranet). With the recently released upgrades, great improvements have been realized in capability and performance. And, one feature that I especially like is the site analysis functions to track page utilization. Oh, and the support team... Primo! Cons Before the latest release, the biggest dislike was probably screen layout difficulties. Now... some of the widgets are still a bit clunky in working, but overall the functionality is there to do most anything you need to in the interface. Review Source CP Cheree P. Compliance Specialist Banking Used the software for: 2+ years ### "Love everything about Ncontracts!" May 11, 2021 5.0 I would recommend Ncontracts to anyone. Nvendor and Ncontracts are very easy to use and can utilized as much or as little as you like and still be extremely effective. We love having all of our vendor information and due diligence in one easy place that all contract administrators have access to. Any vendor updates flow over to our Business Continuity Plan in Ncontinuity, so our BCP always has the most recent vendor contact information. We upload an employee data report monthly, so the BCP is always current with our call lists and crisis teams. During the past year with COVID and wildfires in CA, Ncontinuity has been invaluable. Pros Our bank has used Ncontracts for over eight years. We absolutely love the executive critical vendor summaries in Nvendor, most especially the SOC Report summaries. We start with those summaries and add our CUEC responses. Auditors and regulators love them! Cons Our least favorite feature of Ncontinuity is the difficulty of updating our information and then printing the final Business Continuity Plan. It has taken a lot of practice, but we are getting there. Reason for choosing Ncontracts We liked the contract review and the vendor due diligence executive summaries. Review Source JL Jessie L. Core Systems Specialist Financial Services Used the software for: 1-2 years ### "OnSemble and the Passageways Team Are Just What We Needed" January 27, 2017 5.0 OnSemble is exactly what we needed to create a more engaging, interactive portal for our employees. We have been able to build and maintain our portal, even those of us without a high amount of technical know-how, thanks to the simple-to-use design and the unsurpassed support from the Passageways team. Pros You don't have to have an education background in software to learn & manage the product effectively. Which also means that managing this is not time consuming. Also when we have ideas and suggestions Passageways is very open to them, asks questions to understand & works to include the new features or make the improvements you suggest. Cons At times some of the modules or islands don't function as simple or as straight forward as you would expect. But, as long as you share your frustration or suggestions for improvements with Passageways they do what they can to improve it to your satisfaction. Review Source Response from Ncontracts September 6, 2019 Thank you for taking the time to review OnSemble! I'm glad to hear that it's exactly what you've been looking for in a solution. We definitely appreciate the shout out for our Support team. If you ever feel like you are in need of additional training or for any new team members, let us know! AS Angela S. QA, Process & Project Mgmt Financial Services Used the software for: 6-12 months ### "The people at Passageways, from the CSMs to the tech support staff are AWESOME. " May 18, 2017 4.0 Pros I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them. Cons Ha! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices. I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes. Review Source Response from Ncontracts September 6, 2019 Thank you for taking the time to review OnSemble! I'm thrilled to hear that the Support and CSM teams are really doing it for you. If you ever feel like you are in need of additional training or for any new team members, let us know! MA Mike A. Systems Administrator Financial Services Used the software for: 1-2 years ### "Amazing customer service!" January 22, 2021 4.0 Overall I have enjoyed the product. After the latest release a lot of problems I had making content went away. The OnSemble team is always improving all aspects of their software. We do have an on going issue that we have not been able to fully solved yet, but their team has been super helpful along the way. Pros OnSemble takes care of us. No matter what their team is always there to help. They will spend countless hours helping us find a solution to any of our problems. Cons The permissions administration can be a little un-intuitive. It could use more integration with Active Directory. Review Source VR Verified Reviewer Vice President, IT Project Management Banking Used the software for: 2+ years ### "Recommended!" October 11, 2018 5.0 We now have much better collaboration. Pros The ease of use and the customer support is second to none! Cons Occasional limitations with software solved with workarounds. Review Source Response from Ncontracts September 5, 2019 Thank you for taking the time to review OnBoard! I'm happy to hear that it's going so well. However, we do appreciate that feedback, and I will mention it to our Product team. JA Johnathan A. VP / IT Director Financial Services Used the software for: 1-2 years ### "Amazing Intranet Software " March 31, 2020 4.0 A pleasure to use and changed our organization for the better. Pros We used this product to replace SharePoint and it ha been working wonders for us. From all of the features you get to stunning tech support you can't pick a better product. Cons The only issue I have as an admin in the portal is how you have to go to completely different settings to manage simple tasks. They have been fixing these issue those with their scheduled updates to the software. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Review Source RH Robert H. Senior Systems Administrator Financial Services Used the software for: 2+ years ### "Passageways OnSemble Review" January 21, 2017 5.0 1\. Overall Quality - We've had the Employee Portal for a very long time. We've seen different versions come and go. 2. Ease of Use - Super easy and friendly web interface. Don't need to be an HTML expert to customize the Portal. 3. Features & Functionality - Has everything we need internally from Employee Directory, procedures, to Helpdesk. 4. Customer Support - Is the best. Always willing to assist whether it be by phone or email. Definitely the best service out there! 5. Value for Money - Very affordable and the ROI is very much worth it Pros 1 stop shop for all of our internal needs Cons Nicer navigation/theme icons. I'm currently customizing our Portal with icons I get from a 3rd party. How about having an icon library where we could choose which navigation icons to use for our layout. Review Source Response from Ncontracts September 5, 2019 Thank you for taking the time to review OnSemble! We really appreciate your positive feedback on this software. As for the icons, please connect with your Customer Success Manager, who might have a better idea on what to do for these. CW Christine W. VP Security Officer Financial Services Used the software for: 2+ years ### "I love my NContracts suite!" April 27, 2021 5.0 This is a great company! I feel like I have made new friends. If I would ever decide to leave my current position I think I would like to work for NContracts, great people and a great product. Pros I like the way the different suites communicate with each other. I like the way I can customize the reports. I like the way I can assign tasks to others to help maintain the system. Cons There is nothing with the software that I dislike. I am able to make it do most of what I need. Reason for choosing Ncontracts NContracts had more features, better reporting, and easier to use and understand. 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