# Neoforce Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Neoforce Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/233988/Neoforce --- # Neoforce Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Neoforce ## What is Neoforce? Neoforce is a cloud-based SaaS platform offering a suite of tools to streamline business operations. Key features include Service Management (ITSM, ITIL, FMIS, ESM), Asset Management with a flexible data structure, a dedicated Customer Portal, integrated CRM, and Contract Management. Designed for scalability and customization, Neoforce provides a unified, user-friendly solution for businesses of all sizes. With transparent pricing and robust security, it's your all-in-one management solution. ## What is Neoforce used for? [IT Service](https://www.capterra.com/it-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39.95 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neoforce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://neoforce.nl/&name=Neoforce) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neoforce 4.8 (5) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €39.95 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.3 (3,603) Value For Money 4.8 (5) Value For Money 4.2 (2,658) Customer Service 4.6 (5) Customer Service 4.3 (2,766) ## Neoforce alternatives Highest Rated [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233988/Neoforce/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Maintenance Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Preventive Maintenance 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Neoforce 138 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Compare key metrics for the business against prominent players in the industry Create, manage, and send invoices or bills to customers Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions An itemized to do list that can be edited as tasks are completed Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Designed to serve commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Manage and track high-value assets including office equipment, furniture & more Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Designed to be used by kindergarten, primary, middle, and senior secondary schools. Search for specific words or phrases within a document or database Managing service requests, incidents, IT issues & support with a ticketing system Information, data and reports that are being tracked over time Analysis of impact/effect on IT services and other business processes Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage risks related to IT systems Establish procedures for monitoring locations of keys Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Adapt content to display differently based on viewer location Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Process of planning, procuring and controlling material flows along with supplier evaluation and shipping Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations Track parts inventory levels and manage re-stocking A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Adjust communications based on previous interactions or personal preferences Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Create, send, and track purchase orders and their statuses Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Creating relationships between different IT assets to define their status and dependencies in a network Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased For residential properties Assign available resources (human and/or non-human) to various projects and tasks Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage occupancy and space utilization in facilities and buildings Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Allow organizations to streamline the check-in process for visitors. An extended application or connector that enables users to perform additional services with their current set of tools Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Free Version Basic, 0 - 49 users €39.95 Per User,Per Month 50 users and more €24.95 Per User,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RL Rick L. Serverbeheer Information Technology and Services ### "Neoforce - a Force to be reckoned with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 21, 2024 Erg positief, alles is mogelijk en ze denken waar mogelijk graag met je mee. Ik heb het idee dat het Neoforce Team alles er aan doet de klant ervaring naar een nieuw niveau te tillen Pros De flexibiliteit om de software passend te maken naar je eigen specifieke organisatie / work flows. Cons Dat het nog een jong bedrijf is en daardoor minder personeel heeft. Bij grote feature requests en/of vragen moet je soms iets langer wachten Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Applicatiebeheerder Government Relations ### "Prettig, modern systeem met veel verschillende functionaliteiten" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 11, 2024 Over het algemeen erg tevreden met Neoforce. Het systeem heeft veel verschillende functies die tot op detailniveau gepersonaliseerd en/of aangepast kunnen worden. Daarbij kan het voor allerlei verschillende doeleinden gebruikt worden. Naarmate je het systeem beter en beter leert kennen begin je ook meer mogelijkheden te zien. Deze inzichten zorgen ervoor dat je het systeem nog beter kan inzetten in jouw organisatie. Pros Uitgebreid systeem met veel functionaliteiten. Erg fijn is dat je tot op detailniveau dingen kunt personaliseren en aanpassen. Cons Sommige details/knoppen zitten een beetje verstopt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2024 Bedankt voor je positieve review! We zijn blij dat je de uitgebreide functionaliteiten en personalisatie van Neoforce waardeert. We werken aan het verbeteren van de zichtbaarheid van sommige knoppen, en jouw feedback helpt daar zeker bij. Mocht je nog feedback hebben, dan horen we die graag! ME Marcel E. Informatiemanager Telecommunications ### "Flexibel en een geweldig goede service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 9, 2023 Wij gebruiken Neoforce voor assetmanagement waarmee we makkelijk onze controles en procedures faciliteren en uitgevoerde controles vastleggen. Pros Het zelf kunnen definiëren van datasets waardoor je bedrijfseigen zaken goed kunt vastleggen. In combinatie met triggers, actions waaronder webhooks geeft dit de mogelijkheid om echt te integreren/koppelen met andere programma's. Cons Dit zit voornamelijk in zaken die nog niet geimplementeerd zijn/waren in Neoforce maar we merken dat er enorm goed geluisterd wordt naar onze wensen die veelal bij een volgende release wel beschikbaar zijn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2024 Bedankt voor je review! Geweldig dat je de flexibiliteit van Neoforce en de integratiemogelijkheden waardeert. We waarderen je geduld met functies die nog in ontwikkeling zijn en zijn blij dat je onze service positief ervaart. JC Johan C. Functioneel beheerder Government Relations ### "Goede en duidelijke software met perfecte ondersteuning " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2023 Pros Neoforce is goed in te stellen zodat de applicatie matcht met wat je doet in je bedrijf. Het pakket is zeer flexibel en biedt heel veel mogelijkheden. Zoveel dat je dit nog niet direct door hebt in het begin. Het is fijn dat de heren en dames van support je daarbij ondersteunen en ook meedenken. Cons De software is voor veel doeleinden in te zetten en dat kan nogal overweldigend zijn. Gelukkig helpt support je hier goed bij. Switched from [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2024 Bedankt voor je positieve feedback! Fijn om te horen dat je de flexibiliteit van Neoforce en onze ondersteuning waardeert. We begrijpen dat de vele mogelijkheden in het begin wat overweldigend kunnen zijn, maar we zijn blij dat ons supportteam je daarbij goed heeft kunnen helpen. TW Tamara W. Huurdersbeheerder Real Estate ### "Ontzettend fijn systeem voor klantportaal" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2023 Wij gebruiken Neo4z als klantportaal. Hierdoor zijn de lijntjes naar de klanten kort en blijven onze klanten de aanvragen in eigen beheer houden. De lage kosten in combinatie met de fijne manier van werken zorgt voor veel ondersteuning in de dagelijkse gang van zaken. Pros Wij werken met veel plezier met het programma Neo4Z. Door de eenvoudige handhaving voor onze doelgroep, kunnen onze klanten eenvoudig aanvragen doen. Door de automatisering en de manier van insteek van het programma winnen wij veel tijd, die goed aan andere zaken kan worden besteed. Cons Ik ben de beheerder van ons portaal, maar als niet it-gerelateerde werknemer kan het weleens zoeken zijn hoe zaken geïmplementeerd moeten of kunnen worden. Dankzij de juiste ondersteuning is dit echter helemaal goedgekomen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2024 Bedankt voor je positieve review! We zijn blij dat Neoforce je helpt om tijd te besparen en klanten eenvoudig aanvragen kunnen doen. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)