# Neoforce Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Neoforce Software - reviews, pricing plans, popular comparisons to other Service Desk products and more.

Source: https://www.capterra.com/p/233988/Neoforce/pricing

---

# 

 Neoforce Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Neoforce

## What is Neoforce?

Neoforce is a cloud-based SaaS platform offering a suite of tools to streamline business operations. Key features include Service Management (ITSM, ITIL, FMIS, ESM), Asset Management with a flexible data structure, a dedicated Customer Portal, integrated CRM, and Contract Management. Designed for scalability and customization, Neoforce provides a unified, user-friendly solution for businesses of all sizes. With transparent pricing and robust security, it's your all-in-one management solution.

## What is Neoforce used for?

[IT Service](https://www.capterra.com/it-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)

Top alternative

Featured

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€39.95

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for Neoforce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://neoforce.nl/&name=Neoforce)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Neoforce

4.8 (5)

VS.

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting Price

€39.95

Per User, Per Month

Starting Price

$129

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (5)

Ease Of Use

4.6 (443)

Value For Money

4.8 (5)

Value For Money

4.6 (399)

Customer Service

4.6 (5)

Customer Service

4.5 (411)

## Neoforce alternatives

Highest Rated

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/233988/Neoforce/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Data Import/Export

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Access Controls/Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Document Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Knowledge Base Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Maintenance Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, maintain and track the performance of assets and equipment

Preventive Maintenance

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Neoforce 138 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Scan barcodes to ensure accurate pricing and label tracking

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Compare key metrics for the business against prominent players in the industry

Create, manage, and send invoices or bills to customers

Create budgets based on historical data and future projections

Track and manage schedules and meetings via an integrated calendar

Create and manage digital catalog of products/services with their details, specifications, and price

Track and monitor efficient handling of all changes/transitions

An itemized to do list that can be edited as tasks are completed

Private online space that lets businesses securely share documents and provide information access to clients

Configuration Management Database

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Designed to serve commercial properties

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage, organize, and store contact information

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Creation and customization of dashboards

Import and export data to and from software applications

Track the management and flow of data throughout the organization

Graphical representation of data

Tools that provide relevant information at specific times to support judgments and courses of action

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Manage procedures that ensure organizational equipment remains in working condition

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Manage and track high-value assets including office equipment, furniture & more

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Designed to be used by kindergarten, primary, middle, and senior secondary schools.

Search for specific words or phrases within a document or database

Managing service requests, incidents, IT issues & support with a ticketing system

Information, data and reports that are being tracked over time

Analysis of impact/effect on IT services and other business processes

Manage and track all disruptions and incidents

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Manage risks related to IT systems

Establish procedures for monitoring locations of keys

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Adapt content to display differently based on viewer location

Templated responses for responding quickly to recurring support requests

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Process of planning, procuring and controlling material flows along with supplier evaluation and shipping

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Manage and support multiple locations

Track parts inventory levels and manage re-stocking

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Adjust communications based on previous interactions or personal preferences

Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Organize and manage all processes/procedures involved in purchasing goods and/or services

Plan and coordinate all the resources, costs and time needed to execute assignments

Create, send, and track purchase orders and their statuses

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Creating relationships between different IT assets to define their status and dependencies in a network

Planning, coordinating, and executing the deployment of software or system changes into a live or production environment

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Review, approve and cancel requests for goods/services to be purchased

For residential properties

Assign available resources (human and/or non-human) to various projects and tasks

Set a time to generate routine reports automatically

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage occupancy and space utilization in facilities and buildings

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Manage all supplier data and operations

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Oversee technicians and track their assigned work orders

Edit text as needed

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Allow organizations to streamline the check-in process for visitors.

An extended application or connector that enables users to perform additional services with their current set of tools

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (5)

4.4

Based on 5 reviews

## Pricing

Value for money

4.8 (5)

Free Trial

Free Version

Basic, 0 - 49 users

€39.95

Per User,Per Month

50 users and more

€24.95

Per User,Per Month

Value for money

4.8 (5)

4.8

Based on 5 reviews

## Integrations

[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (5)

4.6

Based on 5 reviews

## User reviews

Overall rating

4.8

Based on 5 reviews

Filter by rating

5(4)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RL

Rick L.

Serverbeheer

Information Technology and Services

### "Neoforce - a Force to be reckoned with"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 21, 2024

Erg positief, alles is mogelijk en ze denken waar mogelijk graag met je mee. Ik heb het idee dat het Neoforce Team alles er aan doet de klant ervaring naar een nieuw niveau te tillen

Pros

De flexibiliteit om de software passend te maken naar je eigen specifieke organisatie / work flows.

Cons

Dat het nog een jong bedrijf is en daardoor minder personeel heeft. Bij grote feature requests en/of vragen moet je soms iets langer wachten

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Applicatiebeheerder

Government Relations

### "Prettig, modern systeem met veel verschillende functionaliteiten"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 11, 2024

Over het algemeen erg tevreden met Neoforce. Het systeem heeft veel verschillende functies die tot op detailniveau gepersonaliseerd en/of aangepast kunnen worden. Daarbij kan het voor allerlei verschillende doeleinden gebruikt worden. Naarmate je het systeem beter en beter leert kennen begin je ook meer mogelijkheden te zien. Deze inzichten zorgen ervoor dat je het systeem nog beter kan inzetten in jouw organisatie.

Pros

Uitgebreid systeem met veel functionaliteiten. Erg fijn is dat je tot op detailniveau dingen kunt personaliseren en aanpassen.

Cons

Sommige details/knoppen zitten een beetje verstopt.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 5, 2024

Bedankt voor je positieve review! We zijn blij dat je de uitgebreide functionaliteiten en personalisatie van Neoforce waardeert. We werken aan het verbeteren van de zichtbaarheid van sommige knoppen, en jouw feedback helpt daar zeker bij. Mocht je nog feedback hebben, dan horen we die graag!

ME

Marcel E.

Informatiemanager

Telecommunications

### "Flexibel en een geweldig goede service"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 9, 2023

Wij gebruiken Neoforce voor assetmanagement waarmee we makkelijk onze controles en procedures faciliteren en uitgevoerde controles vastleggen.

Pros

Het zelf kunnen definiëren van datasets waardoor je bedrijfseigen zaken goed kunt vastleggen. In combinatie met triggers, actions waaronder webhooks geeft dit de mogelijkheid om echt te integreren/koppelen met andere programma's.

Cons

Dit zit voornamelijk in zaken die nog niet geimplementeerd zijn/waren in Neoforce maar we merken dat er enorm goed geluisterd wordt naar onze wensen die veelal bij een volgende release wel beschikbaar zijn.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 5, 2024

Bedankt voor je review! Geweldig dat je de flexibiliteit van Neoforce en de integratiemogelijkheden waardeert. We waarderen je geduld met functies die nog in ontwikkeling zijn en zijn blij dat je onze service positief ervaart.

JC

Johan C.

Functioneel beheerder

Government Relations

### "Goede en duidelijke software met perfecte ondersteuning "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 22, 2023

Pros

Neoforce is goed in te stellen zodat de applicatie matcht met wat je doet in je bedrijf. Het pakket is zeer flexibel en biedt heel veel mogelijkheden. Zoveel dat je dit nog niet direct door hebt in het begin. Het is fijn dat de heren en dames van support je daarbij ondersteunen en ook meedenken.

Cons

De software is voor veel doeleinden in te zetten en dat kan nogal overweldigend zijn. Gelukkig helpt support je hier goed bij.

Switched from

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 5, 2024

Bedankt voor je positieve feedback! Fijn om te horen dat je de flexibiliteit van Neoforce en onze ondersteuning waardeert. We begrijpen dat de vele mogelijkheden in het begin wat overweldigend kunnen zijn, maar we zijn blij dat ons supportteam je daarbij goed heeft kunnen helpen.

TW

Tamara W.

Huurdersbeheerder

Real Estate

### "Ontzettend fijn systeem voor klantportaal"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2023

Wij gebruiken Neo4z als klantportaal. Hierdoor zijn de lijntjes naar de klanten kort en blijven onze klanten de aanvragen in eigen beheer houden. De lage kosten in combinatie met de fijne manier van werken zorgt voor veel ondersteuning in de dagelijkse gang van zaken.

Pros

Wij werken met veel plezier met het programma Neo4Z. Door de eenvoudige handhaving voor onze doelgroep, kunnen onze klanten eenvoudig aanvragen doen. Door de automatisering en de manier van insteek van het programma winnen wij veel tijd, die goed aan andere zaken kan worden besteed.

Cons

Ik ben de beheerder van ons portaal, maar als niet it-gerelateerde werknemer kan het weleens zoeken zijn hoe zaken geïmplementeerd moeten of kunnen worden. Dankzij de juiste ondersteuning is dit echter helemaal goedgekomen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 5, 2024

Bedankt voor je positieve review! We zijn blij dat Neoforce je helpt om tijd te besparen en klanten eenvoudig aanvragen kunnen doen.

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