Who Uses This Software?

Doctors, nurses, and administrators in the physician practice, outpatient setting.


Average Ratings

20 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Cerner
  • www.cerner.com/
  • Founded 1979
  • United States

About Cerner Ambulatory EHR

Cerner's PowerChart Ambulatory EHR ensures the right clinicians have the right information at the right time and place to make the best possible decisions. We believe that with information technology and coordination, health care becomes safer, more effective and available to communities worldwide.


Cerner Ambulatory EHR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Cerner Ambulatory EHR Reviews Recently Reviewed!

Cerner is easy to navigate in. It also looks up to date. Not extremely customization but has everything

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: It is easy to use. I love the look of Cerner a software over other vendors. Pretty fast system to learn.

Cons: I dislike the reporting options. I feel the reports run slowly but this could be due to connectivity and report size.

It keeps work running smoothly by allowing quick communication between the nurses and pharmacy team.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows easy communication between different departments, it had a very organized layout, and is user friendly.

Cons: After it updates, it tends to slow it down a bit but that's to be expected. It picks up its pace not longer after though but it's still a struggle during that time; especially if we are busy.

Very reliable covering all of the aspects of EMR

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy customization and integration with third party tools, amazing customer support. customize macros and auto text feature available in Powerchart

Cons: Enhancements are sometimes time taking and is also very expensive. Since it is very thorough solution, so geting complete knowledge sometimes takes too much time

Clunky, overfeatured handicap

May 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Hard to identify - perhaps autotext option or exit through the door by the end of the day to abort this nightmare of misleading names, icons, abbreviations and extremely "busy" screen, requiring studying hundreds of pages of at least 2 versions of manuals - who has time for that?

Cons: Everything - graphics, overfeatured set up, dozens of clicking and changing screen to perform one operation, lacking basic intuition for a busy user like a doctor in the busy practice, who has to worry about saving lives, but not how to operate data entry into Cerner. I've never felt so powerless and frustrated - like computer data entry clerk first time on the job

365 Medical EMR

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable to any practice specialty.

Cons: When there are parts of the software that can be improved an enhancement needs to be submitted. These enhancements take a long time to take effect.

Overall: Must customizable EMR solution I've had the pleasure of working with. Customer support is just a phone call away and they always answer in 5min or less. Powercharts allows providers to customize macros and auto text in order to streamline their daily workflows. Solutions also provides voice recognition and is compatible with Microsoft and Apple computer. Front desk Sheduling system allows offices to configure call protocols, auto verifies insurances and makes registration paperless. System does seem overwhelming at first, but like everything else if the user is willing to learn and puts their part in customizing their favorites the system simplifies their workday.

Recommendations to other buyers: More than half of the issues or errors that occur are user related. The user tends to always blame the EMR instead of reaching out for help for a solution. Many offices I've worked with blame the EMR when it crashes. I am confident to say that 90% of the issues are out dated computers, slow internet speeds or ancient cabeling and lazy IT services. Providers and Offices, please make sure to update all your hardware before blaming the software.

Firsnet Review

Mar 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Great for getting some data that is useful in the ED and the tab views are also very helpful. Great support team.

Cons: Not as intuitive as I would like. More predictive analysis and dashboard features are needed to give the providers more guidance when taking care of patients

The most frustrating week in 20 years of medical practice

Mar 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support

Comments: This system could actually push physicians to early retirement

Pros: The support staff has been very helpful Without them standing behind the doctors and nurses charting on this system would be impossible

Cons: Extremely difficult to navigate Takes away from patient care I've used an EMR in my office for 14 years and this new system is unbelievably cumbersome and non intuitive

Not exactly a great program

Feb 09, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: comprehensive

Cons: Extraordinarily bad UX

Overall: Been using Cerner's Power chart now for over 6 years. Antiquated interface and overall very poorly designed UX. Nearly impossible to customize effectively and I would definitely advocate not purchasing this for either the inpatient or outpatient setting.

Recommendations to other buyers: Would not purchase again

Poor support, faulty software and dangerous

Dec 24, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We transitioned to Cerner works in Nov 2016 in our output office. On sit, Cerner support had not been trained on our version and was not helpful. One one occasion on-site support taught us workflow for prescription refills that was improper and left scores of prescriptions unfilled. The issues with the system are so widespread that each day presents a seemingly new issue. chart tabs disappear.. migrated medical history and allergy information is inaccurate. Lack of functionality was and 2 months in is still absolutely shocking... I would strongly encourage other health systems to go a different direction for your bottom line and for patient safety.

A cumbersome, poorly designed EMR

Nov 29, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The software is poorly designed, difficult to navigate, and generally feels like it was designed by engineers who have never worked in a health care setting. The software is not intuitive to use, creates extra steps to execute simple orders, and is filled with programming glitches that can't seem to be fixed by their "extensive" support staff. I found many of the MD support staff to not even understand or be able to navigate the program because they use Epic in their daily practice. Overall the software feels dated. The design team should spend some time using Apple products to learn about ease of use.

Pros: The support staff is kind, but often not helpful.

Cons: The software is difficult to use. It is not intuitive. Simple commands require multiple steps to execute. You are required to manually "refresh" to send orders, even after signing. It has created more work for the doctors at my institution, taking simple tasks that previously could be performed by support staff and making them an additional responsibility of the MD.

Recommendations to other buyers: Strongly consider another EMR.

Worst EMR out there with horrible support

Nov 21, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Was ok before upgrade.

Cons: Horrible to navigate and time consuming. Too many bugs need to be fixed. Terrible customer support. No one knows what' s happening. No one takes any responsibility.

Overall: Cerner EMR was ok before recent upgrade. Now it is horrible and it's a nightmare to use. Stuck with this system. DO NOT consider this system if you are shopping around and save your self time by not even looking at Cerner. Horrible customer support. No one takes responsibility and you feel like talking to some one who has no clue.

Recommendations to other buyers: Do not waste time trying to know about this system.

Cerner REview

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I used cerner for medical records charting while work in a mental health service. It did not have the user friendly feel that I would have hoped.

Extremely poor value for the money

Oct 18, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easier to write progress notes.

Cons: What I wrote about e-prescribe.

Overall: The user experience is completely not user-friendly, often needing ongoing clarification for what are basic searching or to complete basic routine activities. Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare. For more than two months initially in March 2016 when we wanted to start this system we were forced to keep calling in prescriptions to pharmacies & writing controlled medicines for 5 days because the system wasn't working -and Cerner telling us they didn't know what was the problem. Later on when we were eventually able to e-prescribe non-controlled substances still we were forced to get a NY State waiver for controlled substances because the company couldn't get it resolved in more than a month longer. Worse, they blamed our IT team here when was clear it wasn't the case. This was more frustrating as this was happening while we're busy seen patients. Support was spotty at best, often the IT people been forced to resolve the problems themselves, or improvise, while the agency I'm working was paying Cerner money. Even now (10/18/2016), the e-prescribe system, that claims it has a renewal option for old medications, it doesn't work for controlled substances (some do, some don't) , so many of us have always to re-write as a new prescription all controlled medicines. I'm a psychiatrist but I've also some formal training in UX/UI design, and to write code, so I'm probably better understanding computers than the usual MD, and even for me the system was an impossible crazy task. I also work with other e-prescribe systems in other agencies, and comparing apples to apples, the other systems are much cheaper and much, much better, and very much easier to use. It's amazing how poor service you can get paying big bucks! And here, this is one glaring example. Buyer beware!

Recommendations to other buyers: Don't buy it!

Cerner an ok but antiquated product

Oct 14, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: They did pioneer some of the first things in EMARs

Cons: Not well organized, user friendly, or fast. I found it to be very difficult to use.

Overall: I used this product for several years at a previous job. I did not like it that much. I thought it was antiquated and difficult to use.

Antipsychotics and Interventions

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the Behavior Eval/Intervention sections. With the use of Results Review you can see what was documented and what intervention was used in a report form to use in your Psychotropic Meetings.

Cons: The only thing I would say is a con is that there is no "Other" or free text box in the behaviors to choose or track something more specific.

Overall: We started on Powerchart in Feb 2015. At that time our antipsychotic rate for residents on dementia was at 15.8%
With the use of the behavior tracking and the interventions in PowerChart we have successfully reduced our antipsychotics to 4% !

Recommendations to other buyers: This software can be your new best friend. If used to the fullest, it can save hours of time with the ability to pull information out.

Powerchart LTC

Jul 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the biggest pro is the MAR - our nurses love it.

Overall: We are a LTC that is owned by a Health System and the entire Health System went live with Cerner all at the same time. It was a very interesting and intense transition. Overall, for LTC the whole experience was a good one.

Cumbersome, not intuitive

Nov 17, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: The only redeeming aspect is the ICD-10 diagnostic codes included in it, makes it easier than thumbing through the catalog or even some of the websites out there.

Cons: Not very intuitive at all. Too many clicks for basic processes. Not modifiable. Not designed well for outpatient use.

Recommendations to other buyers: I would look elsewhere for an outpatient platform.

Electronic Medical Record

Feb 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Top-rated vendor with ongoing constant innovation and focus on interoperability.

Cons: I don't really have anything negative to include in this review about this vendor.

Recommendations to other buyers: I don't have any recommendations for others evaluating software like this.

PowerChart Review

Feb 26, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many different ways to do the same tasks. For example, opening a patient's chart, or charting allergies.

Cons: The thing I like least is there are too many buttons and options. It slows up user functionality.

Recommendations to other buyers: PowerChart is better than compared to other software.

Powerchart

Feb 25, 2015
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Can pull information forward and incorporate outside information into note.

Cons: Too much typing. Graphics are not any good. 72 clicks on average.

Recommendations to other buyers: Spend time getting to know it. Learn about macros and auto text.