Cerner

Cerner Ambulatory EHR

3.5 / 5 42 reviews

Who Uses This Software?

Doctors, nurses, and administrators in the physician practice, outpatient setting.


Average Ratings

42 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Cerner
  • www.cerner.com/
  • Founded 1979
  • United States

About Cerner Ambulatory EHR

Cerner's PowerChart Ambulatory EHR ensures the right clinicians have the right information at the right time and place to make the best possible decisions. We believe that with information technology and coordination, health care becomes safer, more effective and available to communities worldwide.


Cerner Ambulatory EHR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Cerner Ambulatory EHR Reviews Recently Reviewed!


Extremely poor value for the money

Oct 18, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easier to write progress notes.

Cons: What I wrote about e-prescribe.

Overall: The user experience is completely not user-friendly, often needing ongoing clarification for what are basic searching or to complete basic routine activities. Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare. For more than two months initially in March 2016 when we wanted to start this system we were forced to keep calling in prescriptions to pharmacies & writing controlled medicines for 5 days because the system wasn't working -and Cerner telling us they didn't know what was the problem. Later on when we were eventually able to e-prescribe non-controlled substances still we were forced to get a NY State waiver for controlled substances because the company couldn't get it resolved in more than a month longer. Worse, they blamed our IT team here when was clear it wasn't the case. This was more frustrating as this was happening while we're busy seen patients. Support was spotty at best, often the IT people been forced to resolve the problems themselves, or improvise, while the agency I'm working was paying Cerner money. Even now (10/18/2016), the e-prescribe system, that claims it has a renewal option for old medications, it doesn't work for controlled substances (some do, some don't) , so many of us have always to re-write as a new prescription all controlled medicines. I'm a psychiatrist but I've also some formal training in UX/UI design, and to write code, so I'm probably better understanding computers than the usual MD, and even for me the system was an impossible crazy task. I also work with other e-prescribe systems in other agencies, and comparing apples to apples, the other systems are much cheaper and much, much better, and very much easier to use. It's amazing how poor service you can get paying big bucks! And here, this is one glaring example. Buyer beware!

Recommendations to other buyers: Don't buy it!

365 Medical EMR

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable to any practice specialty.

Cons: When there are parts of the software that can be improved an enhancement needs to be submitted. These enhancements take a long time to take effect.

Overall: Must customizable EMR solution I've had the pleasure of working with. Customer support is just a phone call away and they always answer in 5min or less. Powercharts allows providers to customize macros and auto text in order to streamline their daily workflows. Solutions also provides voice recognition and is compatible with Microsoft and Apple computer. Front desk Sheduling system allows offices to configure call protocols, auto verifies insurances and makes registration paperless. System does seem overwhelming at first, but like everything else if the user is willing to learn and puts their part in customizing their favorites the system simplifies their workday.

Recommendations to other buyers: More than half of the issues or errors that occur are user related. The user tends to always blame the EMR instead of reaching out for help for a solution. Many offices I've worked with blame the EMR when it crashes. I am confident to say that 90% of the issues are out dated computers, slow internet speeds or ancient cabeling and lazy IT services. Providers and Offices, please make sure to update all your hardware before blaming the software.

Capterra-loader

Excellent

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been working with cerner powerchart since 2016 and it has been very helpful with managing patient orders specially with regards to clinical laboratory test orders. It is very organized and all clinical orders are separated by classification. It has decreased the patient waiting time and processing time for the lab where I am working. Overall its very helpful to medical professionals like me.

Cons: There is really no cons for this software. Occassional downtime, updates and server problems but those were just minor technical difficulties. And are always adressed by the support team efficiently.

Overall: Less paperwork, less patient waiting time, efficient and accurate management of samples through the use of barcode system within the software.

Antipsychotics and Interventions

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the Behavior Eval/Intervention sections. With the use of Results Review you can see what was documented and what intervention was used in a report form to use in your Psychotropic Meetings.

Cons: The only thing I would say is a con is that there is no "Other" or free text box in the behaviors to choose or track something more specific.

Overall: We started on Powerchart in Feb 2015. At that time our antipsychotic rate for residents on dementia was at 15.8%
With the use of the behavior tracking and the interventions in PowerChart we have successfully reduced our antipsychotics to 4% !

Recommendations to other buyers: This software can be your new best friend. If used to the fullest, it can save hours of time with the ability to pull information out.

Worst EMR out there with horrible support

Nov 21, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Was ok before upgrade.

Cons: Horrible to navigate and time consuming. Too many bugs need to be fixed. Terrible customer support. No one knows what' s happening. No one takes any responsibility.

Overall: Cerner EMR was ok before recent upgrade. Now it is horrible and it's a nightmare to use. Stuck with this system. DO NOT consider this system if you are shopping around and save your self time by not even looking at Cerner. Horrible customer support. No one takes responsibility and you feel like talking to some one who has no clue.

Recommendations to other buyers: Do not waste time trying to know about this system.

Powerchart is valuable to have because many different healthcare entities use this software.

Jan 23, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to access and locate lab results. I like that you can see the results of certain diagnostic tests, as well as other tests even if they were not ordered by your physician.

Cons: It is easy to choose the incorrect encounter for a patient to make it hard to locate results. The software is not self-explanatory.

Used as a part ofedical record keeping for the healthcare center I worked at.

Aug 01, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The most beneficial part of the software was the ability to see the patient's history and one click.

Cons: Most of the time while running this particular Software we would experience glitches and a lag in the machine order. Also the sequence of the pages needed to be re-organized. It created a cumbersome workflow.

Cerner is by far the easiest, most user friendly EMR available.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The maintenance on the software is minimal. It's stable and Cerner helps maintain a lot of it. We use all of the applications available and have been so pleased.

Cons: It's a whole system, so downtime includes taking everything down. You can't do it piece by piece. This causes downtime for the entire organization.

Very reliable covering all of the aspects of EMR

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy customization and integration with third party tools, amazing customer support. customize macros and auto text feature available in Powerchart

Cons: Enhancements are sometimes time taking and is also very expensive. Since it is very thorough solution, so geting complete knowledge sometimes takes too much time

It keeps work running smoothly by allowing quick communication between the nurses and pharmacy team.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows easy communication between different departments, it had a very organized layout, and is user friendly.

Cons: After it updates, it tends to slow it down a bit but that's to be expected. It picks up its pace not longer after though but it's still a struggle during that time; especially if we are busy.

Functional

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I was happy with the training we received as users. The Cerner educators were very friendly and knowledgeable about the products.

Cons: The thing I most disliked was the seemingly ever updating changes that we endured. It seemed as if the program was always being updated, requiring more training.

Worked with this software daily for over 7 years.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I liked how user friendly this software was. At the time i worked with people who ranged from all ages and everyone seemed to be able to work this fairly easy.

Cons: At times it could be pretty glitchy. And the updates drove us kind of crazy in the pharmacy. But that comes with the territory.

Not exactly a great program

Feb 09, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: comprehensive

Cons: Extraordinarily bad UX

Overall: Been using Cerner's Power chart now for over 6 years. Antiquated interface and overall very poorly designed UX. Nearly impossible to customize effectively and I would definitely advocate not purchasing this for either the inpatient or outpatient setting.

Recommendations to other buyers: Would not purchase again

A cumbersome, poorly designed EMR

Nov 29, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The software is poorly designed, difficult to navigate, and generally feels like it was designed by engineers who have never worked in a health care setting. The software is not intuitive to use, creates extra steps to execute simple orders, and is filled with programming glitches that can't seem to be fixed by their "extensive" support staff. I found many of the MD support staff to not even understand or be able to navigate the program because they use Epic in their daily practice. Overall the software feels dated. The design team should spend some time using Apple products to learn about ease of use.

Pros: The support staff is kind, but often not helpful.

Cons: The software is difficult to use. It is not intuitive. Simple commands require multiple steps to execute. You are required to manually "refresh" to send orders, even after signing. It has created more work for the doctors at my institution, taking simple tasks that previously could be performed by support staff and making them an additional responsibility of the MD.

Recommendations to other buyers: Strongly consider another EMR.

Cerner an ok but antiquated product

Oct 14, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: They did pioneer some of the first things in EMARs

Cons: Not well organized, user friendly, or fast. I found it to be very difficult to use.

Overall: I used this product for several years at a previous job. I did not like it that much. I thought it was antiquated and difficult to use.

Powerchart LTC

Jul 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the biggest pro is the MAR - our nurses love it.

Overall: We are a LTC that is owned by a Health System and the entire Health System went live with Cerner all at the same time. It was a very interesting and intense transition. Overall, for LTC the whole experience was a good one.

New software for hospital

Aug 02, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Cerner was a big step up from where our organization was prior. After the initial learning phase, Cerner provided a clean, modern, easy to navigate software for a hospital of over 2000 employees. There were many different ways to get a task done in Cerner which was helpful across the board for different learning styles.

Cons: Within the first six months of use, it seemed like there more system crashes than there should have been. This put many departments behind and made things difficult.

I utilize PowerChart daily to organize my workflow.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: PowerChart creates a centralized hub for patient information. I am able to see appointments and send messages regarding patients to other departments.

Cons: When looking up patient information I often have to set my date back further to see even recent notes that have been uploaded.

Easy to use, hard to keep it going

Feb 23, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that this program is very versatile. It can be programmed to fit the specific needs of the charting being done on my unit. I like that it is intuitive once you understand how to use it.

Cons: In my use of this program it has shown to have a lot of glitches that don¿t get addressed unless many complaints are submitted. Usually when I use this program during a work shift it needs to be restarted once or twice because it will freeze or glitch and stop working.

Cerner is easy to navigate in. It also looks up to date. Not extremely customization but has everything

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: It is easy to use. I love the look of Cerner a software over other vendors. Pretty fast system to learn.

Cons: I dislike the reporting options. I feel the reports run slowly but this could be due to connectivity and report size.

Disorganized and confusing

Jun 08, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: I like that they tried to make viewing patient system information more integrated but they missed the mark. Confusing to use and seems like they spent too much energy making it more confusing than simpler.

Cons: Having to go through so many clicks to chart or select one thing. What healthcare provider has time for that?

An organized mess

Jul 09, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Aesthetically pleasing. The ability to send in surgery orders is convenient. It is certainly an upgrade from previous software.

Cons: The layout is the opposite of user friendly. There is so much information placed in odd places throughout a patient's chart. The ability to print outside of the software is nearly impossible.

Super simple,quick easy system to learn

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoyed learning how to learn powerchart while working in the doctors office. Pulling up all labs are so easy to review. Discharge summaries are easily found for a provider to review, along with imaging.

Cons: Only con is on an image the normal print button doesnt work. You have to click on the printer icon thats at the bottom of the image

Clunky, overfeatured handicap

May 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Hard to identify - perhaps autotext option or exit through the door by the end of the day to abort this nightmare of misleading names, icons, abbreviations and extremely "busy" screen, requiring studying hundreds of pages of at least 2 versions of manuals - who has time for that?

Cons: Everything - graphics, overfeatured set up, dozens of clicking and changing screen to perform one operation, lacking basic intuition for a busy user like a doctor in the busy practice, who has to worry about saving lives, but not how to operate data entry into Cerner. I've never felt so powerless and frustrated - like computer data entry clerk first time on the job

Not too bad of an EMR

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Allows providers to create holisitic medical view of a patient, relatively easy to navigate even with zero emr experience

Cons: Can be clunky like other cerner products, not well organized or user friendly- interface could use a lot of improvement

Outpatient clinician

Jul 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This system was easy to use to track patient progress and look at patient results. Layout of page was easy to follow.

Cons: If an error is made entering information into a patient's chart, it can be challenging to fix. Can be slow at times.

Capterra-loader

I found this software helpful and easy to use once I figured it out.

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is able to be edited for the specific needs of a practice. It is not set in stone, but rather very flexible.

Cons: It took a while to get used to the functions, but with the help of customer service, I understood quickly.

Firsnet Review

Mar 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Great for getting some data that is useful in the ED and the tab views are also very helpful. Great support team.

Cons: Not as intuitive as I would like. More predictive analysis and dashboard features are needed to give the providers more guidance when taking care of patients

Powerchart has many great functionalities but falls short of competitors

Aug 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I think that powerchart has many great options however does not quite extend as far as other competitors that i have used. It has flowsheets and ease of use. There are many aspects of easy charting that can come in handy. The flowsheets are easy to navigate and easy to maneuver through.

Cons: I think that there are many aspects of double charting that need to be fixed. Some of the functions of it can be clunky.

It's a very easy program to navigate

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of this application. Although there are many ways to access things, I never found it to be hard.

Cons: I don't like how sometimes it seems as if things disappear and end up in the trash. Particularly, messages.

Worst EHR I've every used in the last decade

Dec 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Cons: Very cumbersome, several "clicks" for even the simplest order, crashes all the time, etc... the list is endless

Comprehensive, logical EHR software

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cerner makes creating patient documentation relatively straight forward and simple. User friendly and easy to learn in less than a week. Lots of options available. Helps highlight the key areas of treatment insurance looks for in my documentation.

Cons: Most of my charting requires a lot of clicks to get anywhere. I also end up having to restate at the end everything I just clicked the boxes for so it can add to the overall time it takes to document.

The most frustrating week in 20 years of medical practice

Mar 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support

Comments: This system could actually push physicians to early retirement

Pros: The support staff has been very helpful Without them standing behind the doctors and nurses charting on this system would be impossible

Cons: Extremely difficult to navigate Takes away from patient care I've used an EMR in my office for 14 years and this new system is unbelievably cumbersome and non intuitive

Poor support, faulty software and dangerous

Dec 24, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We transitioned to Cerner works in Nov 2016 in our output office. On sit, Cerner support had not been trained on our version and was not helpful. One one occasion on-site support taught us workflow for prescription refills that was improper and left scores of prescriptions unfilled. The issues with the system are so widespread that each day presents a seemingly new issue. chart tabs disappear.. migrated medical history and allergy information is inaccurate. Lack of functionality was and 2 months in is still absolutely shocking... I would strongly encourage other health systems to go a different direction for your bottom line and for patient safety.

Helps create a story for patients

Jul 23, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I like that I am able to access patients charts throughout the hospital whenever I need to so that i can get up to date information regarding their admission.

Cons: The con about this software is that the interface is outdated and there is too much going on on each screen. I wish it was more user friendly.

Horrible horrible horrible

May 15, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Stay away.

Cons: Too many to list. Layout is poor. Confusing. A clinic note takes me about 5 to 7 minutes to do. Double what it did before.

I handle the claims and I've found Power Chart to be very informative and detailed.

Feb 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Initially it seemed overwhelming but once you get used to it it's very easy to navigate through the system.

Cons: At times it seems like an excessive amount of information to sift through to get what I need to submit the claim.

PowerChart Review

Feb 26, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many different ways to do the same tasks. For example, opening a patient's chart, or charting allergies.

Cons: The thing I like least is there are too many buttons and options. It slows up user functionality.

Recommendations to other buyers: PowerChart is better than compared to other software.

Electronic Medical Record

Feb 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Top-rated vendor with ongoing constant innovation and focus on interoperability.

Cons: I don't really have anything negative to include in this review about this vendor.

Recommendations to other buyers: I don't have any recommendations for others evaluating software like this.

Powerchart

Feb 25, 2015
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Can pull information forward and incorporate outside information into note.

Cons: Too much typing. Graphics are not any good. 72 clicks on average.

Recommendations to other buyers: Spend time getting to know it. Learn about macros and auto text.

Cumbersome, not intuitive

Nov 17, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: The only redeeming aspect is the ICD-10 diagnostic codes included in it, makes it easier than thumbing through the catalog or even some of the websites out there.

Cons: Not very intuitive at all. Too many clicks for basic processes. Not modifiable. Not designed well for outpatient use.

Recommendations to other buyers: I would look elsewhere for an outpatient platform.

Cerner REview

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I used cerner for medical records charting while work in a mental health service. It did not have the user friendly feel that I would have hoped.