# versaSRS HelpDesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about versaSRS HelpDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/23415/versaSRS-HelpDesk

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# 

 versaSRS HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

versaSRS HelpDesk

## What is versaSRS HelpDesk?

Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.

## What is versaSRS HelpDesk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$99

Flat Rate, One Time

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for versaSRS HelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.versadev.com&name=versaSRS HelpDesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### versaSRS HelpDesk

4.7 (3)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

A$99

Flat Rate, One Time

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.3 (3,594)

Value For Money

0.0 (0)

Value For Money

4.2 (2,648)

Customer Service

4.7 (3)

Customer Service

4.3 (2,758)

## versaSRS HelpDesk alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Change Management

Track and monitor efficient handling of all changes/transitions

Configuration Management

Identify component attributes like servers, hardware, software, and manage relationships across all services

Contract/License Management

Track, store, and access client contracts or licenses

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

versaSRS HelpDesk 19 features

System alerts about the need to escalate an issue or request

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and monitor efficient handling of all changes/transitions

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Manage, store and organize emails within the system or via third-party apps

Manage and track all disruptions and incidents

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Monitor wait time and abandonment for incoming requests that have not been routed

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

Basic

A$99.00

Flat Rate,One Time

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (3)

4.7

Based on 3 reviews

## User reviews

Overall rating

4.7

Based on 3 reviews

Filter by rating

5(2)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DW

David W.

### "Tracking Everything & Anything"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

September 12, 2013

versaSRS is designed around the way we work. We did not have to change the way we operate to fit the tool. For those few times we have gone outside the box, it has been flexible enough to customize resulting in a measurable improvement in our internal processes. We use it to log and track everything including service requests, sales opportunities, equipment orders, and new customer leads. It automatically notifies our purchasing department and our clients when warranty and maintenance renewals are due and tracks the entire process from quoting to invoicing, making sure nothing is missed. We are easily able to look up any contact, organization, asset, and all their related service history records within a few clicks. With its document management capabilities, versaSRS has even served as a very functional web-based paperless office system for our business. With all this, we've only tapped a few of its features. Obviously, we highly recommend versaSRS for any business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FN

Florance N.

### "A Priceless Support Request Tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

September 12, 2013

versaSRS has been an invaluable resource for my company as a tool to track and log support requests. I'd recommend this product for anyone with a medium-sized company as a measurement tool. It's priceless.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MQ

Michael Q.

Network Specialist

### "ASC deliver high quality service to their customers via versaSRS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 20, 2013

We looked at a number of packages, quite a number, and what was worrying to us was how little customer support there was. We also wanted to work with someone who would tell us Yes, we can do this, yes we can do that. That was high on our wish list. We downloaded a trial version of SRS and played around with it. Our technicians investigated it to see if it could be tailored to suit our business. Right from the start the idea was to keep it as simple as possible. We wanted it as simple as we could get it but we want as much information out of it as we could possibly get.

Pros

We won a large government contract. The contract required pages of monthly reports and I was reading at the time about what versaSRS could do with regard to reporting and soon realised versaSRS could fulfil those requirements as well. The system allows us to monitor, support and maintain equipment bought by one of our major customers simply by using the Assets Management tools within versaSRS. Each month we can report on KPI's and we use versaSRS wholly and solely for that purpose.

Cons

We are very happy with the way that everything works. There are probably a thousand things that versaSRS does that we are not aware of.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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