VersaDev

versaSRS HelpDesk

4.5 / 5 3 reviews

Who Uses This Software?

Medium to Enterprise businesses wishing to improve customer service and internal workflow & procedures.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/one-time/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • VersaDev
  • www.versadev.com
  • Founded 1995
  • Australia

About versaSRS HelpDesk

Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.


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versaSRS HelpDesk Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

versaSRS HelpDesk Reviews

Tracking Everything & Anything

Sep 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: versaSRS is designed around the way we work. We did not have to change the way we operate to fit the tool. For those few times we have gone outside the box, it has been flexible enough to customize resulting in a measurable improvement in our internal processes. We use it to log and track everything including service requests, sales opportunities, equipment orders, and new customer leads. It automatically notifies our purchasing department and our clients when warranty and maintenance renewals are due and tracks the entire process from quoting to invoicing, making sure nothing is missed. We are easily able to look up any contact, organization, asset, and all their related service history records within a few clicks. With its document management capabilities, versaSRS has even served as a very functional web-based paperless office system for our business. With all this, we've only tapped a few of its features. Obviously, we highly recommend versaSRS for any business.

A Priceless Support Request Tool

Sep 11, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: versaSRS has been an invaluable resource for my company as a tool to track and log support requests. I'd recommend this product for anyone with a medium-sized company as a measurement tool. It's priceless.

ASC deliver high quality service to their customers via versaSRS

May 19, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We won a large government contract. The contract required pages of monthly reports and I was reading at the time about what versaSRS could do with regard to reporting and soon realised versaSRS could fulfil those requirements as well. The system allows us to monitor, support and maintain equipment bought by one of our major customers simply by using the Assets Management tools within versaSRS.

Each month we can report on KPI¿s and we use versaSRS wholly and solely for that purpose.

Cons: We are very happy with the way that everything works. There are probably a thousand things that versaSRS does that we are not aware of.

Overall: We looked at a number of packages, quite a number, and what was worrying to us was how little customer support there was.

We also wanted to work with someone who would tell us ¿Yes, we can do this, yes we can do that.¿ That was high on our wish list. We downloaded a trial version of SRS and played around with it. Our technicians investigated it to see if it could be tailored to suit our business.

Right from the start the idea was to keep it as simple as possible. We wanted it as simple as we could get it ¿ but we want as much information out of it as we could possibly get.