# Remitly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Remitly the right Mobile Banking solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234233/Remitly/reviews --- Remitly 2.2 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Remitly Ease of use 2.8 Customer Service 2.1 ## Pros and Cons in Reviews Marco C Pre Litigation Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “Furthermore, they are fast and allow for a wide variety of payment and receipt methods, including cash.“ December 15, 2025 WM Waseem M AccountsAccounting, Self-employedUsed the software for: Less than 6 months. “Every time I contact support, I get a different excuse — “under review,” “bank delays,” “technical issue,” etc. If you're going to advertise fast, guaranteed delivery, then keep your word!“ May 26, 2025 Wilson T salesmanInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “exchange rates was better than western union and my supplier is using this app.“ October 24, 2025 NH Norah H General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Transparency was lacking with Remitly, and the resolution process felt slow and impersonal.“ December 28, 2025 LM Luis M Software DeveloperComputer Software, Self-employedUsed the software for: Less than 6 months. “with remitly also you have many options to receive the money, can be wit Western Union, to your card, or your bank account, very fast and easy to use“ February 11, 2025 Marco C Pre Litigation Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “There's no cost-benefit ratio between the delivery time and the price you pay.“ December 15, 2025 BO Bashar O DevInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “Easy worldwide money transfer supports mobile wallets“ June 22, 2024 LP Lukasz P CEOStaffing and Recruiting, 11 - 50 employeesUsed the software for: 1-2 years. “Remitly held my transfer for a full week and then cancelled it, claiming it was a business transaction rather than a personal one.“ June 2, 2025 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco C. Pre Litigation Legal Assistant Legal Services Used the software for: 2+ years ### "A GREAT WAY TO SEND AND RECEIVE MONEY" December 15, 2025 5.0 Using Remitly has been a lifesaver on many occasions when I've needed to send money to my family abroad. It's very intuitive to use, the fees are very competitive, and it inspires confidence. Pros Payments are sent from verified banks. Furthermore, they are fast and allow for a wide variety of payment and receipt methods, including cash. Cons Sometimes the price difference is too large when you want to change your payment method. There's no cost-benefit ratio between the delivery time and the price you pay. Review Source LC Lilia C. Rn Health, Wellness and Fitness Used the software for: 2+ years ### "Worst remittance company " February 10, 2025 1.0 Worst customer service. They are not helpful and don’t care about the money that was scammed!! Pros I don’t like this company anymore. They can’t resolve issues and problems with scammers! Their website is not safe. Cons Horrible experience with this company. My account was hacked by a scammer which speaks Tagalog. He was able to get all the information of my Remitly account and transfer money to a recipient under my family member and transferred all the funds to BDO bank I. The Philippines. Not a safe company. Switched from [Smart RIA](https://www.capterra.com/p/158544/Smart-RIA/) Excellent service ! Reliable fast good customer service Review Source NH Norah H. General Manager Hospitality Used the software for: 1-2 years ### "Can't recommend for critical and important transfers." December 28, 2025 1.0 I had a very poor experience with Remitly. What was presented as a fast, reliable transfer turned into delays, confusion, and extremely frustrating customer support with them not only repeatedly requesting additional banking and incorporation documents but repeatedly saying I had not provided it, even though I sent it in more than once. I never did receive fund and was stranded on the highway with it looking like we were going to miss Christmas with our family. My funds were held up without clear explanation, timelines kept changing, and getting accurate information from support was not forthcoming even when they transferred me to a Manager. This created unnecessary stress, especially since money transfers are time sensitive and require trust. While Remitly markets speed and reliability, my experience did not reflect that at all. After 6 days I finally gave up and am now using Wise. Transparency was lacking with Remitly, and the resolution process felt slow and impersonal. Based on this experience, I would not rely on Remitly again for important or time critical transfers. Pros Well, when I started using them, it wasn't this year but they had deteriorated over the years, and haven't been able to solve their problems. Cons I had a terrible customer support experience, what was presented as a fast, reliable transfer turned into chaos, extremely frustrating back and forth. Review Source JW Jasmine W. president Real Estate Used the software for: Less than 6 months ### "THIS APP IS FRADULENT" October 4, 2024 1.0 Deceitful and shameful. Misguiding and riddled with traps Pros The way they have affiliated themselves with fraudulent banks in Africa. Cons 🚨 Beware of Remitly 🚨 One of those apps that gains your trust with a few successful transfers, then slowly starts siphoning your money. It’s been two weeks since I sent $220, and the recipient still hasn’t received it. Remitly claims to be safe, but it’s the most fraudulent site I’ve ever used. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Remitly bad decision that's all I can say. not a good choice. this sucks very bad Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) going back they were better and trustworthy. Review Source MA Muhammad A. Sales officer Textiles Used the software for: I used a free trial ### "Frustrating Experience with Remitly" October 25, 2024 1.0 I've used Remitly, my recent experiences have been really disappointing. Transactions seem to take way longer than advertised, and the "guaranteed delivery times" are unreliable. My transfer was delayed by days without clear updates or explanations. This service claims to be quick and efficient, but in my experience, it's been quite the opposite. I’ll likely be looking for a more reliable alternative for my future transfers. Not worth the hassle. Pros I don't liked because last 36 hours still under review my transfer Cons Never use again very bad experience with this app Switched from [Botimum](https://www.capterra.com/p/10015591/Botimum/) Transfer issues, amount not received on the time Review Source SB STEVE B. Owner Utilities Used the software for: Less than 6 months ### "Transaction stuck in review pergatory" October 2, 2025 1.0 Transaction stuck in review, conflicting guidance from multiple agents, and no proactive updates Promised timeline missed twice: ETA moved from 9am on the 31st to 9am on the 1st without explanation. Multiple contacts, same result: I reached out repeatedly, provided all requested info within minutes each time. One agent claimed they had “manually verified” my ID, but my account status and banners never updated. The next agent said the transfer was still under review and that I had to answer additional questions in my profile. Wasted hours of my time that I don't have to try to make this test payment work. No proactive communication: I only learned about new requirements by initiating chats; there were no notifications from Remitly. Business impact: I needed this completed days ago, or at least some confirmation it BEGAN. The inconsistency and delays cost me time and trust. I canceled the transfer and will not be using Remitly for any of my four businesses and I hope you don't either. Review Source lL loreta L. owner Consumer Services Used the software for: Less than 6 months ### "dont waist your time , service is random " September 1, 2025 1.0 not a happy place , it is better companys at least you get responce on what to do to make sure is correct here... not possible Pros I had open to send a payments for services I used and account just got suspened , for what I dont know they say I violated service agreement, whitch i red 3 times cant find what i did wrong was a simple transaction , still they would not tell and you cant open another account either, after all what is a point since they treating you this way Cons they cant tell you whats wrong , so can you fix it , everything is a secret, we cant disclose , so how we suppose to know ? Review Source DW Dan W. Owner Real Estate Used the software for: 1-2 years ### "Remitly is Unreliable" October 21, 2025 1.0 TERRIBLE They randomly hassle you and stop your transfer. This can be a real problem if you are away from home and they demand access to your bank account(s). Pros Well put together website. Back office and customer service is a disaster. They cannot be relied upon. Cons Total hassle. They randomly stopped a regular transfer and demanded to see a bank statement and made me submit to an interview. Small transfer to a regular family member. Review Source VR Verified Reviewer salesman Internet Used the software for: Less than 6 months ### "bad user experience " October 24, 2025 1.0 lousy, bad and horrible app. the management should look into replacing the entire customer service team. There are no proper workflows, with agents repeating the same questions over and over again. refund process takes way longer than the 10 business days. Pros exchange rates was better than western union and my supplier is using this app. there are no other pros. Cons remitly customer team is the worst, i dont know who is the manager but the entire team needs to be replaced. bad communication on refunds and constant redirection to another team. Review Source NV Nikhil V. Manager Wireless Used the software for: Less than 6 months ### "The worst aap for money transfer " September 20, 2025 1.0 Remitly you're not ready in the market to perform, 1) too much authentication steps, after all the steps you finish, than reject by app. Why? Why you accept at the time of upload the proof and later on reject, returning for failed txn you will take 10 - 15 working days? And the worst customer service people which hold the call for infinite stating that they will hold for 2-3 mins Pros If you want to waste time this is the right app to spend your time and stuck your money, wanted to test your patience than you're at right app Cons Wasting time, this is the right app if you can hold your money for infinite time and if you can test your patience Review Source MG Marcelo G. Director Information Services Used the software for: Less than 6 months ### "Cover the scammers activities" November 15, 2024 2.0 I made transfers and always when you try to make a clain...transfer from person to person and department to department and not resolve nothing Pros At the beginning ...show the easy way to transfer money Cons Cave of Scammers supported under remitly network Review Source VR Verified Reviewer Engineer Accounting Used the software for: Less than 6 months ### "Horrible company and customer service " November 27, 2024 1.0 Horrible customer experience. I provide all the documents they ask for and they still close the account. Someone needs to start a class action lawsuit. Pros It seemed easy to send money and at first it was but then the nightmare began. Cons They just close your account when you are trying to send money to someone for legal medical exams. Then they tell you they can't tell you why. Definitely would never recommend them as this is time sensitive. Review Source RM Ronnie M. Ceo Accounting Used the software for: 1-2 years ### "Not recommended " July 16, 2024 1.0 Pros No pros. All cons. Terrible service, rates are lower than other companies Cons Terrible customer service, exchange rate and refund policy. Review Source BM Bob M. Sales Assistant Consumer Electronics Used the software for: Less than 6 months ### "Useless Service " October 18, 2024 1.0 Disappointed will never use their service again Pros I had to give them too much info and never say you want to send over 1k. Cons Could not send money to myself when I visited another country. Review Source MM Muhammad M. Finance Construction Used the software for: Less than 6 months ### "Very bad service " August 6, 2024 1.0 Certainly! Here’s a draft for your review: --- I had a terrible experience with them They failed to transfer my funds and didn't inform me about the issue. This wasted a lot of my time, and in the end, they canceled the transaction without any explanation. Even customer service is very bad. I do not recommend their services to anyone. Pros I didn't like there service at all, very bad experience. Cons Certainly! Here’s a draft for your review: --- I had a terrible experience with them They failed to transfer my funds and didn't inform me about the issue. This wasted a lot of my time, and in the end, they canceled the transaction without any explanation. Even customer service is very bad. I do not recommend their services to anyone. Review Source TS Tom S. Finance Financial Services Used the software for: I used a free trial ### "Customer Service" July 9, 2024 1.0 Terrible experience! DO NOT USE. I would advise any one new to avoid it at all cost. They decline transactions without any reasons and violate users right to transferring money in their account Pros No fees charged for first transaction. Also easy to use Cons Customer service is terrible. VERY iNEFFECTIVE Review Source PS Parthiv S. Other Retail Used the software for: I used a free trial ### "Worst service" June 1, 2024 1.0 Worst experience compared to other banks, western union etc. Pros Nothing in this product which is useful or better than any other available product. Cons One of the worst service where they take money from account before validation. After taking money they ask for identity verification. Provided all verification document while on phone with representative but still they rejected the account. Representative couldn't provide any information on what went wrong but simply mentions account is blocked. Review Source sD sharmistha D. Lab Director Accounting Used the software for: Less than 6 months ### "Fraud business of REmitly" June 11, 2024 1.0 Remitly is a fraud company. People should not trust Remityl at all. People should not use Remitly. Pros I was total rate per dollar is 117.80 taka, On that condition, I sent $18,000.00 I was given only 115.00 per dollar. I lost 54000.00 taka. Cons They are extremely fraud. I tried to send money to Bangladesh. The rate I was told 117.80 per dollar. But while processing, I got only 115 taka per dollar. Reason for choosing Remitly Remitly Is a Fraud company. They told one rate exchange but during sending they give far less rate. Review Source MH Michael H. Self Banking Used the software for: 6-12 months ### "Would not recommend at all" March 6, 2024 1.0 Horrible, if you choose economy, supposed to be there in 5 days, will send an email that it will occur in 5 days, but NEVER happens, always add 24 hours to this, says they need a copy of the bank statement or my ID. If it was a one time occurrence, I would be ok with it, but this is 100% of the time. Email promises one day, and they do not even contact others to have a review started until 1-2 hours before the promised transfer time. Example, a transfer that started on 29 FEB 2024, 100% funds received by Remitly on 1/MAR/2024, but partner banks and reviewers not notified about it until 5/MAR/2024 and then they add 24 hours to the delivery, and then usually change it again as they find something else. Never had the issue with Xoom or with Western Union, but with Remitly, nothing but a lot of stress and mistrust and why I definitely do not recommend using them. Pros Ease of getting things set up to to be used, or thought. Cons Customer Care and transactions are nothing but problems after problem, receiving dates always changed 2 or 3 times. Review Source AN Anouar N. Marketing Online in Youtube All Social Media E-Learning Used the software for: 1-2 years ### "The best broker for transferring money from America to any country." May 3, 2023 5.0 My experience is excellent with this money transfer company, or shall we say Payment Gateway, and I would recommend it to anyoneAn example to clarify moreFor example, I am in Morocco and I have a friend in America who wants to transfer money to me with this broker. I can easily and receive money through a bank or money agency. Pros This is a company that is world famous for its high credibility in transferring money from America to any country in the world at appropriate and reasonable prices and very low fees.When you first create an account and make the first transaction, there is no normal fee for the company on each transferYou can charge your account with an international bank card through this broker, and then these funds are transferred to any local bank in your country, or charge your account through an American bank accountJust be 100% accurate and true informationExcellent and fast support. Cons There is no negative in my opinion and according to my experience. Review Source PB Pranay B. Senior Software Engineer Computer Software Used the software for: 1-2 years ### "Always offer competitive exchange rates" August 16, 2022 5.0 Pros App is very easy to use, its to the point Cons The minimum fund required for free delivery should be reduced Review Source SZ Sahib Z. Research scientist Biotechnology Used the software for: 1-2 years ### "Worst service ever seen in my life" July 18, 2023 1.0 Pros Nothing, the most worst service . Cons Nothing . I will never recommend this service for anyone, they always use delays tactics. The most worst service. Bad attitude and behaviour on call. Review Source OS Obrian S. Surveyor Construction Used the software for: 2+ years ### "Remitly Money Sending" January 5, 2022 4.0 My overall experience is always good with remitly, because it gets the job done Pros What I love mostly about remitly is that it is reliable to send money instantaneously to family abroad it's a quick and simple user interface Cons What I hate mostly about remitly is that I wish I could deposit money direct in debit cards like there competitors and they need to decrease there fee Review Source NK Navdeep K. Insurance Advisor Insurance Used the software for: 2+ years ### "Product Review" February 25, 2023 5.0 Pros I used remitly to send money it is fast, efficient, safe , ease of use, User friendly. It gives you promotional benefits if you recommend remitly to friends and for first few transaction for particular amount it rewards the person who recommend. Cons I do not find any cons related to this software yet. Review Source MsD Manvir singh D. CSR E-Learning Used the software for: 2+ years ### "Great app" August 11, 2022 5.0 Pros This is the most convenient method for me to send money abroad Cons maybe getting some better rates for daily users. Review Source Similar Products Featured