--- title: "Remitly Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Remitly the right Mobile Banking solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/234233/Remitly/reviews/" page_type: "reviews" language: "en" --- Remitly 2.3 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Remitly Ease of use 2.9 Customer Service 2.2 ## Pros and Cons in Reviews Manpreet K PhysiotherapistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The app is very easy to use, transfers are secure, and most express transfers reach my family within seconds. Whenever there's an emergency or a special occasion, I know I can rely on Remitly.“ July 2, 2026 WM Waseem M AccountsAccounting, Self-employedUsed the software for: Less than 6 months. “Every time I contact support, I get a different excuse — “under review,” “bank delays,” “technical issue,” etc. If you're going to advertise fast, guaranteed delivery, then keep your word!“ May 26, 2025 Marco C Pre Litigation Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “Furthermore, they are fast and allow for a wide variety of payment and receipt methods, including cash.“ December 15, 2025 MD Mohamed Anas D Security AnalystInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “I waited 4-5 days and contacted remitly customer support for my transaction and they updated like it will take 10 days to get refund.“ August 27, 2024 Manpreet K PhysiotherapistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I highly recommend it to anyone who wants a trustworthy way to send money internationally while staying close to the people they love.“ July 2, 2026 VN Vu N Street Sweeper DriverTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “However, after filing the report, they not only blocked me and deleted my account to prevent further contact but also misled me by claiming they were working on retrieving the funds.“ August 29, 2024 KG Khushdeep G Sales associateFurniture, 10,001+ employeesUsed the software for: More than 2 years. “It has become a trusted part of our family's financial planning.“ July 3, 2026 DW Dan W OwnerReal Estate, Self-employedUsed the software for: 1-2 years. “This can be a real problem if you are away from home and they demand access to your bank account(s).“ October 21, 2025 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manpreet K. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "More Than a Money Transfer App—A Way to Stay Connected with My Family" July 2, 2026 5.0 My experience with Remitly has been excellent. It's reliable, secure, and incredibly easy to use. For me, every transfer carries emotions along with money. Whether it's celebrating birthdays, helping during emergencies, supporting loved ones, or saving for my daughter's future, Remitly has always been there. I highly recommend it to anyone who wants a trustworthy way to send money internationally while staying close to the people they love. Pros As someone living in Canada while my family is in India, Remitly has become much more than a money transfer app for me. It's my way of staying connected and showing love from thousands of miles away. The app is very easy to use, transfers are secure, and most express transfers reach my family within seconds. Whenever there's an emergency or a special occasion, I know I can rely on Remitly. One of my favorite memories is my niece's first birthday. It was my first year living in Canada, and I couldn't be there to celebrate with her. I sent money through Remitly to a friend in India, who bought all the birthday decorations and gifts on my behalf. My family had no idea it was coming, and seeing their surprise and happiness made me feel like I was part of the celebration despite being so far away. I also use Remitly every month to send money to my account in India, where it goes toward my SIP investment for my daughter's future. It helps me support my family today while planning for tomorrow. Before I moved to Canada, my husband used Remitly to send money to me while we were living in different countries. It helped me manage my daily expenses and always made me feel cared for. Cons I don't have any major complaints. The only thing I'd like to see improved is the Economy transfer option. While it's more affordable, it can take around five days for the money to arrive. If that could be made a little faster, it would be even better. Review Source Marco C. Pre Litigation Legal Assistant Legal Services Used the software for: 2+ years ### "A GREAT WAY TO SEND AND RECEIVE MONEY" December 15, 2025 5.0 Using Remitly has been a lifesaver on many occasions when I've needed to send money to my family abroad. It's very intuitive to use, the fees are very competitive, and it inspires confidence. Pros Payments are sent from verified banks. Furthermore, they are fast and allow for a wide variety of payment and receipt methods, including cash. Cons Sometimes the price difference is too large when you want to change your payment method. There's no cost-benefit ratio between the delivery time and the price you pay. Review Source NH Norah H. General Manager Hospitality Used the software for: 1-2 years ### "Can't recommend for critical and important transfers." December 28, 2025 1.0 I had a very poor experience with Remitly. What was presented as a fast, reliable transfer turned into delays, confusion, and extremely frustrating customer support with them not only repeatedly requesting additional banking and incorporation documents but repeatedly saying I had not provided it, even though I sent it in more than once. I never did receive fund and was stranded on the highway with it looking like we were going to miss Christmas with our family. My funds were held up without clear explanation, timelines kept changing, and getting accurate information from support was not forthcoming even when they transferred me to a Manager. This created unnecessary stress, especially since money transfers are time sensitive and require trust. While Remitly markets speed and reliability, my experience did not reflect that at all. After 6 days I finally gave up and am now using Wise. Transparency was lacking with Remitly, and the resolution process felt slow and impersonal. Based on this experience, I would not rely on Remitly again for important or time critical transfers. Pros Well, when I started using them, it wasn't this year but they had deteriorated over the years, and haven't been able to solve their problems. Cons I had a terrible customer support experience, what was presented as a fast, reliable transfer turned into chaos, extremely frustrating back and forth. Review Source KG Khushdeep G. Sales associate Furniture Used the software for: 2+ years ### "Remitly transfers emotion not only money " July 3, 2026 5.0 I've been using Remitly for years, and it has always been reliable, secure, and simple to use. It has helped me support my family during emergencies, celebrate birthdays from afar, care for my wife when we were living in different countries, and plan for my daughter's future. I highly recommend Remitly to anyone looking for a trustworthy international money transfer service that helps keep families connected across borders. Pros Living in Canada while most of my extended family, including my grandparents, uncles, and aunts, live in India, Remitly has become an important part of my life. My wife's parents also live in India, so we use Remitly regularly to support both our families. The app is very easy to use, transfers are secure, and most Express transfers reach within seconds. Whether it's an emergency, a festival, or someone's birthday, I know I can send money instantly. One memory that means a lot to me is our niece's first birthday. My wife had recently moved to Canada and couldn't be there in person. We used Remitly to send money to a friend in India, who bought all the decorations and gifts on our behalf. Our family was completely surprised, and seeing our little niece celebrate with those gifts made us feel like we were part of the special day despite being thousands of miles away. Before my wife moved to Canada, we lived in different countries. I was in Canada while she was in India, and I regularly used Remitly to send her money so she could take care of her daily needs and buy whatever she needed without worrying. Today, we also use Remitly every month to send money to India for our daughter's future investments. It has become a trusted part of our family's financial planning. To me, Remitly is more than a money transfer service. Every transfer carries love, care, and support for the people who matter most. Cons I have had a great experience overall. The only improvement I would suggest is making the Economy transfer option faster. It can take around five days to arrive, and reducing that time would make the service even better. Review Source LC Lilia C. Rn Health, Wellness and Fitness Used the software for: 2+ years ### "Worst remittance company " February 10, 2025 1.0 Worst customer service. They are not helpful and don’t care about the money that was scammed!! Pros I don’t like this company anymore. They can’t resolve issues and problems with scammers! Their website is not safe. Cons Horrible experience with this company. My account was hacked by a scammer which speaks Tagalog. He was able to get all the information of my Remitly account and transfer money to a recipient under my family member and transferred all the funds to BDO bank I. The Philippines. Not a safe company. Switched from [Smart RIA](https://www.capterra.com/p/158544/Smart-RIA/) Excellent service ! Reliable fast good customer service Review Source SB STEVE B. Owner Utilities Used the software for: Less than 6 months ### "Transaction stuck in review pergatory" October 2, 2025 1.0 Transaction stuck in review, conflicting guidance from multiple agents, and no proactive updates Promised timeline missed twice: ETA moved from 9am on the 31st to 9am on the 1st without explanation. Multiple contacts, same result: I reached out repeatedly, provided all requested info within minutes each time. One agent claimed they had “manually verified” my ID, but my account status and banners never updated. The next agent said the transfer was still under review and that I had to answer additional questions in my profile. Wasted hours of my time that I don't have to try to make this test payment work. No proactive communication: I only learned about new requirements by initiating chats; there were no notifications from Remitly. Business impact: I needed this completed days ago, or at least some confirmation it BEGAN. The inconsistency and delays cost me time and trust. I canceled the transfer and will not be using Remitly for any of my four businesses and I hope you don't either. Review Source lL loreta L. owner Consumer Services Used the software for: Less than 6 months ### "dont waist your time , service is random " September 1, 2025 1.0 not a happy place , it is better companys at least you get responce on what to do to make sure is correct here... not possible Pros I had open to send a payments for services I used and account just got suspened , for what I dont know they say I violated service agreement, whitch i red 3 times cant find what i did wrong was a simple transaction , still they would not tell and you cant open another account either, after all what is a point since they treating you this way Cons they cant tell you whats wrong , so can you fix it , everything is a secret, we cant disclose , so how we suppose to know ? Review Source DW Dan W. Owner Real Estate Used the software for: 1-2 years ### "Remitly is Unreliable" October 21, 2025 1.0 TERRIBLE They randomly hassle you and stop your transfer. This can be a real problem if you are away from home and they demand access to your bank account(s). Pros Well put together website. Back office and customer service is a disaster. They cannot be relied upon. Cons Total hassle. They randomly stopped a regular transfer and demanded to see a bank statement and made me submit to an interview. Small transfer to a regular family member. Review Source VR Verified Reviewer salesman Internet Used the software for: Less than 6 months ### "bad user experience " October 24, 2025 1.0 lousy, bad and horrible app. the management should look into replacing the entire customer service team. There are no proper workflows, with agents repeating the same questions over and over again. refund process takes way longer than the 10 business days. Pros exchange rates was better than western union and my supplier is using this app. there are no other pros. Cons remitly customer team is the worst, i dont know who is the manager but the entire team needs to be replaced. bad communication on refunds and constant redirection to another team. Review Source NV Nikhil V. Manager Wireless Used the software for: Less than 6 months ### "The worst aap for money transfer " September 20, 2025 1.0 Remitly you're not ready in the market to perform, 1) too much authentication steps, after all the steps you finish, than reject by app. Why? Why you accept at the time of upload the proof and later on reject, returning for failed txn you will take 10 - 15 working days? And the worst customer service people which hold the call for infinite stating that they will hold for 2-3 mins Pros If you want to waste time this is the right app to spend your time and stuck your money, wanted to test your patience than you're at right app Cons Wasting time, this is the right app if you can hold your money for infinite time and if you can test your patience Review Source pW peiji W. owner Retail Used the software for: 6-12 months ### "Remity Review" March 25, 2025 5.0 I use Remitly to send money to China and can be directly paid to wechat. Pros It is very easy to send money oversea with different currency. Cons The fee is a little expensive for small amount of transactions. Review Source EK Ewelina K. Project manager Accounting Used the software for: 1-2 years ### "Don't trust them! " November 1, 2024 1.0 They blocked two my payments. There is some error and they can't solve the issue but they will return my money in 10 days when I have overdue 2 payments because the transfer didn't go. They have some issues with a partner but it's not my problem. I can't trust them that if I would do payments they will not block my money again for 10 days. And I will not be able to send it. Customer service didn't care, couldn't help and switch of out chat. Pros Nothing now. Why do you make me to write anything when I have nothing positice to write. Cons Nothing now. It meant to be quick and easy Review Source AY ALMAS Y. almas Accounting Used the software for: Less than 6 months ### "FAKE AND FRAUD COMPAN " November 29, 2024 1.0 Cons FAKE AND FRAUD COMPAN THEY PROMISSED TO REFUND MY HARD EARNED MONEY BUT AFTER ONE MONTH THEY TOLD WE ARE UNABLE TO REFUND MONEY I THINK THEY HAVE RECEIVED MONEY BUT THEY ARE NOT RETURINING Review Source MK Musonda K. Customer service officer Airlines/Aviation Used the software for: 6-12 months ### "Mobile money transfer" October 19, 2024 4.0 Pros The interface is easy to use and I was able to make transactions without spending a lot of time. Cons Cannot make transfers to all countries, certain ones are not available Review Source RM Ronnie M. Ceo Accounting Used the software for: 1-2 years ### "Not recommended " July 16, 2024 1.0 Pros No pros. All cons. Terrible service, rates are lower than other companies Cons Terrible customer service, exchange rate and refund policy. Review Source LB Lonny B. Founder Religious Institutions Used the software for: 2+ years ### "Confused Customer Service, " October 13, 2023 1.0 It started well and ended badly! Pros When I first started with Remitly, they were fine. I would send funds to our missionaries around the globe. Then, I started getting phone calls from their support department. First, they said they couldn't send funds to missions individually. I would have to be a business to do that. So, they changed my account to a business account. Then they told me I couldn't send funds as a business account; it had to be personal. Cons They are so confused and have allowed me to send money globally, but now they say they can't do that because they are not authorized. Then what have they been doing with my transfers for the last two years? Either they made unauthorized transactions and are getting called on the carpet by regulators, or their support doesn't have a clue about what they can or cannot do. Review Source AB Andrea B. Reasercher - Lecturer Higher Education Used the software for: 2+ years ### "Remitly -- I recommend!" July 28, 2023 4.0 I've been using it for something like five years and have no complaints. I like their rates, their punctuality. I appreciate that you can cancel a transaction in process. Pros Most importantly, they offer a great exchange rate. Secondly, they always deliver on their promise of on-time delivery. Cons So far I am happy with them. I would like them to offer some sort of loyalty program. Switched from [WeTransfer](https://www.capterra.com/p/176600/WeTransfer/) Remitly offered me better rates. Review Source DR Donna R. Secretary Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Account Freeze: Excessive Hurdles and Frustrations " December 2, 2023 1.0 My interactions with Remitely had been relatively smooth in the past, facilitating transactions to Ukraine and Poland without significant issues, particularly during crucial times like supporting the war effort. However, my recent attempt to send $500 to a friend in the Dominican Republic through their platform turned into an unexpectedly arduous ordeal. Despite multiple attempts, comprising six phone calls and five emails to Remitely's customer service, I found myself in a never-ending loop of demands for additional information. Even after complying with their requests and submitting a copy of my bank statement, I was met with further demands for additional documentation. I gave up. I'm having to resort to Western Union. Pros It used to be easy as I've sent money using Remitly before. Cons Excessive hurdles to unfreeze an account that never should have been froze in the first place. I gave up after numerous phone calls and emails and repeated questions. Review Source PB Pranay B. Senior Software Engineer Computer Software Used the software for: 1-2 years ### "Always offer competitive exchange rates" August 16, 2022 5.0 Pros App is very easy to use, its to the point Cons The minimum fund required for free delivery should be reduced Review Source PS Parthiv S. Other Retail Used the software for: I used a free trial ### "Worst service" June 1, 2024 1.0 Worst experience compared to other banks, western union etc. Pros Nothing in this product which is useful or better than any other available product. Cons One of the worst service where they take money from account before validation. After taking money they ask for identity verification. Provided all verification document while on phone with representative but still they rejected the account. Representative couldn't provide any information on what went wrong but simply mentions account is blocked. Review Source SZ Sahib Z. Research scientist Biotechnology Used the software for: 1-2 years ### "Worst service ever seen in my life" July 18, 2023 1.0 Pros Nothing, the most worst service . Cons Nothing . I will never recommend this service for anyone, they always use delays tactics. The most worst service. Bad attitude and behaviour on call. Review Source MM Muhammad M. Finance Construction Used the software for: Less than 6 months ### "Very bad service " August 6, 2024 1.0 Certainly! Here’s a draft for your review: --- I had a terrible experience with them They failed to transfer my funds and didn't inform me about the issue. This wasted a lot of my time, and in the end, they canceled the transaction without any explanation. Even customer service is very bad. I do not recommend their services to anyone. Pros I didn't like there service at all, very bad experience. Cons Certainly! Here’s a draft for your review: --- I had a terrible experience with them They failed to transfer my funds and didn't inform me about the issue. This wasted a lot of my time, and in the end, they canceled the transaction without any explanation. Even customer service is very bad. I do not recommend their services to anyone. Review Source AG Abhishek G. Consultant Computer Software Used the software for: 2+ years ### "Easy and best transfer rate" March 16, 2022 5.0 Its has best in class exchange rate and its provides option to select how long the remittance should take economy or fast abd exchange rates are predetermined. Pros Easy user interface, best exchange rates, option to select remit time economy or fast. Good customer care Cons Nothing that I can think of. Its has all the features that's required to make remittance easy. Review Source KM Kevin M. Owner Accounting Used the software for: Less than 6 months ### "Bad experience " August 12, 2024 1.0 Never going to use again . Nothing is good about it Pros Do not use this company. Makes things so complicated. Customers service have no clues how to answer questions. Refund takes for ever. Rates are bad. Too much to list Cons Everything about it. Rates Refund police Time it takes for trasfer Review Source MsD Manvir singh D. CSR E-Learning Used the software for: 2+ years ### "Great app" August 11, 2022 5.0 Pros This is the most convenient method for me to send money abroad Cons maybe getting some better rates for daily users. Review Source Similar Products Featured