# Wise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wise the right Payment Processing solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234269/Fas-International/reviews --- Wise 3.8 (85) [View alternatives](https://www.capterra.com/p/234269/Wise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wise Ease of use 4.0 Customer Service 3.5 ## Pros and Cons in Reviews Armando R TranslatorTranslation and Localization, Self-employedUsed the software for: More than 2 years. “How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends.“ February 11, 2026 GC Gary C NALeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “A simple cash transfer request turned into 34 swapped emails all of which are clear evidence as to Wise being inept, unprofessional and discourteous.“ March 6, 2026 FS Flavia S SeniorArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “It’s transparent, fast, and much cheaper than using traditional banks. Whether I’m paying freelancers or transferring money to family abroad, I feel confident using Wise thanks to its clear process and dependable service. But for location my account was closed“ May 13, 2025 GC Gary C NALeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “Promises of rectifying THEIR mistakes we brushed away by just unilaterally cancelling my Transfer without any notice (to cover their tracks).“ March 6, 2026 MU Marcos Alberto U ManagerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I think it is a good option to transfer money internationally, it works with a wide variety of currencies and handles very low commissions and a favorable conversion rate, transferring money from one country to another quite simple and practical, as if that were not enough, the transfers are quite fast, when transferring the money received from your Wise account to your bank account, you receive the money very quickly without complications, that way receiving international payments becomes easy, fast and secure.“ October 29, 2024 Armando R TranslatorTranslation and Localization, Self-employedUsed the software for: More than 2 years. “I wanted to use Revolut in Spain but the registration process was super clunky and I really needed to pay a friend some money.“ February 11, 2026 JB Juan B WriterWriting and Editing, 10,001+ employeesUsed the software for: 6-12 months. “Its interfase is definitely 2025 material. Plus, it has many integrations with other financial platforms, which makes it more accessible and flexible, as opposed to PayPal.“ June 16, 2025 Gabriel I FounderE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “I cant believe they dont offer loans or credit, because the problem is that since I've handled my money with them all of these years, I didn't build credit score with other banks. If they would allow you to build credit score with them, offer some type of credit card option or give out small loans, they would be the best.“ March 19, 2025 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gabriel I. Founder E-Learning Used the software for: 2+ years ### "Most secure and transparent fintech app in the world" March 19, 2025 5.0 Overall, I am a person who recommends wise to every single person I know. I am happy, loyal client. Pros I've been using wise (ex transferwise) for 8 years now, and I have absolute trust in this company. I love how simple and transparent everything is. With them, nothing is complicated or sketchy and I just love that. Cons The fact that you cant do much with money besides spend it or send it. I cant believe they dont offer loans or credit, because the problem is that since I've handled my money with them all of these years, I didn't build credit score with other banks. If they would allow you to build credit score with them, offer some type of credit card option or give out small loans, they would be the best. Switched from [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Wise is a lot more cheaper and has a lot more options, plus I like this company a lot better. Payoneer has unnecesarily high fees. Review Source VR Verified Reviewer Data Engineer Information Technology and Services Used the software for: 1-2 years ### "Hassle free international expenses" February 19, 2026 5.0 I've been using it as my main payment platform outside my home country. It is connected to my own expenses management platform, which makes it really easy to track expenses. Pros It's easy to use, has good fees for currency exchange and it is a well known platform, which means that a lot of colleagues also use it. Also the API makes it easy to connect to other services. Cons Sometimes the UI bothers me with unecessary stuff that I'll never use. It would be better if it was a little cleaner. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Wise has better fees and is better suited for everyone that wants to use it as an international payment platform. Review Source GC Gary C. NA Leisure, Travel & Tourism Used the software for: Less than 6 months ### "NEVER use Wise for Cash Transfers." March 6, 2026 1.0 Horrible and regrettable. My email trail is an indictment upon the way they run their business. Promises of rectifying THEIR mistakes we brushed away by just unilaterally cancelling my Transfer without any notice (to cover their tracks). Pros The website looked OK and reviews seemed OK and when I went to the Website (for the 1st time) the Rate was OK BUT .......... Cons A simple cash transfer request turned into 34 swapped emails all of which are clear evidence as to Wise being inept, unprofessional and discourteous. One of the worst experiences I can recall with re-request after re-request for data already provided, and then THEY made errors thinking my name was my Banks Name and then THEY cancelled my transaction (probably out of shame given the disgusting disservice they gave me). Never use Wise. Review Source NO Niamh O. Researcher E-Learning Used the software for: Less than 6 months ### "Amazing money app everyone should have " March 5, 2026 5.0 Amazing !! I had previous bad experience with a rival company and wise has been amazing: the other company was not good with security features but wise has been so easy to use and fast to set up Pros I love this app ! I transfer my money here immediately after I'm paid and I know my money is secure and stays at same amount. I first downloaded it when I visited London and I wanted to convert my money into pounds. I was able to convert some of my wise balance into pounds which was better than paying in euro so I knew the exact amount. It kept record of my transactions and helped me see what I spent Cons I wished I could have lodged money directly onto the wise account: maybe that's possible if I got the physical card but for now I just have the digital one . Switched from [Revolut Business](https://www.capterra.com/p/246352/Revolut-for-Business/) It was standard revolut not business revolut. But I had so much confusion setting up my account that I never used it properly. Wise was much easier to set up Review Source ZKM Zuen Kay M. HR Real Estate Used the software for: 1-2 years ### "My VAs are happy" February 26, 2025 5.0 Great experienced so far. My VAs are happy. Pros its very user friendly and fast to send and higher exchange rate Cons calling customer service was a bit difficult Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Lower exchange rate from paypal plus higher fee Review Source PD Pavel D. CDC Food & Beverages Used the software for: 1-2 years ### "trying to steal money" January 7, 2025 1.0 Cons the bank closed my account without warning when I was on a trip with my child and I found myself in a terrible situation right on New Year's Eve! we risked being left outside at night in the cold! Switched from [N26](https://www.capterra.com/p/44999/N26-Bank-Account/) in the advertisement they promised to be a good and convenient bank but this did not happen as a result they are trying to steal almost 1000 euros from me Review Source SK Sonita K. President Events Services Used the software for: 6-12 months ### "Horrible experience" February 27, 2025 1.0 It was the most difficult platform to work with. Had to keep repeating the steps the first few transfers and then asking that I pay directly from the bank as a bill payment option. This worked the first time after which they started asking for more banking information and wanting to log into the bank through their portal which I found uncomfortable. Last transfer went into a loop with Wise stating they have refunded the funds back to me which I did not get. After all the hassle for over two weeks, I logged in to see what's with the funds and they have a notice there saying they have refunded the funds yet again! This issue is still going on with no idea where the funds are, hopefully not another few weeks before I see them in my bank. Pros Nothing really. It was a very difficult means of transfer. Cons Extremely difficult platform, would not recommend. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) ease of use, more reliable than Wise from my experience. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 1-2 years ### "Best for multi-currency business exchange" April 4, 2026 5.0 Pros Wise is easy to use, good fees, best on the market. MAkes my US business money coming in simple and straightforward. Cons I wish more people knew about it and already had the app so I could transact more seamlessly. I see this as just a matter of time. I also want it to replace Stripe for me, ideally. Review Source Armando R. Translator Translation and Localization Used the software for: 2+ years ### "Wise was there for me when Revolut couldn't!" February 11, 2026 4.0 I wanted to use Revolut in Spain but the registration process was super clunky and I really needed to pay a friend some money. Wise came through and solved this issue. Such a life saver! Pros How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends. I also want to highlight the secure payments because I have been receiving freelance job pays in a secure and fast way. Cons Certain rates are unclear and I may not be too sure if I got the cheapest rate which caused me security issues but it's an ideal option and a great software that helps my value for money when I need to transfer money. Also Panama is no longer allowed to receive payments from my freelancer jobs so this was a major blow to my remote work operations Review Source RM Rodrigo M. Customer Service Automotive Used the software for: 2+ years ### "Wise - Best multicurrency account and lowest fees" June 30, 2025 5.0 It worked awesome most of the time, I never had issues and the fees are very competitive. Believe it is the best option in the market nowadays. Pros Lowest fees in the market, very fast international transactions, multi-currency accounts and worlwide coverage. Cons That they don´t issue cards, physical or digital for all the users. That they don´t open multi-currency accounts for people from many south american countries. Review Source AW Agustina W. Graphic Designer Design Used the software for: 1-2 years ### "Best Payment Method" January 20, 2025 5.0 It was the most comfortable paying experience I've ever had. I've tried several only payment methods and none of them is so easy to use. And on top of that, it has the LOWEST fees. Pros It's easy to use, super fast and convenient. Cons It doesn't work in my country. But that's Argentina's fault lol Review Source LT Lorena T. Individual Transactions Legal Services Used the software for: 2+ years ### "Will never use it again" August 12, 2024 1.0 THEY WILL FREEZE YOUR MONEY. DO NOT USE IT! I've been using Wise for a long time without any issues. However, after not using it for over a year I so, I needed to make a transfer to Brazil. I updated the app and re-entered my information multiple times until I could finally initiate a transfer. But when I tried to send the money, I kept getting a message saying, "Payment Unsuccessful," with no further explanation. I tried two more times and encountered the same error. When I logged out and back in, I saw that Wise had debited my bank account three times the amount I intended to transfer. Instead of sending the money to the recipient, it was transferred to my Wise account. I called Wise, but the first person I spoke to was unhelpful. She kept repeating that the money couldn't be refunded because I hadn't called after the first failed attempt. I explained that the app only said "payment unsuccessful," so I thought it was fine to try again. She suggested I transfer the money back to my bank account, but I didn't think I should have to pay a fee for that since I had to transfer back to my account due to a glitch on the app. She also replied to convincing me to keep the money there to use to pay other things and I told her I don't need to make other transfers and I will not use it for other things since I can use my regular credt card and not pay transfer/transfer fees. I use Wise strictly for international transfers. She acknowledged that there was a glitch, which had since been resolved, but still refused to refund my money. When I asked to speak to a manager, she refused, saying there wasn't one available and that I should try calling later, but she couldn't guarantee I'd reach a manager. I hung up and called again. The second person I spoke to was more helpful. Although I still could not talk with a manager she escalated the issue and also asked if I had tried transferring the money back to my account. I told her I hadn't, and I explained why. While she put me on hold, I tried transferring again, as the previous agent said the glitch was fixed. Once more, the money was transferred to my Wise account, and I got the same "payment unsuccessful" message. At this point, while still one the phone, I decided to transfer the money back to my bank account since I'd already been charged four times the amount I wanted to transfer. I planned to request a refund for the fee, as this whole situation was due to their glitch. However, when I tried to transfer the money back, I kept getting stuck on the screen asking me to review the transaction. My money is now stuck in my Wise account with a "sending pending" status, and I can't complete the transaction. The second agent said it would be resolved in 1-2 business days, but all I received was an email saying it could take up to 14 business days to resolve. The money has already been taken from my bank account, so why is it so hard for them to issue a refund when they know there was a glitch? I’ve opened a dispute with my bank. This entire situation is incredibly frustrating. Thankfully, the amount isn't too large, but the fact that my money is stuck in their account is infuriating. After reading other reviews from people who experienced similar issues and were told repeatedly that their problem would be resolved in a few days, only to wait for months. I've decided I’ll no longer use Wise. See screenshots. Pros How fast it is when it worked. I can't see other pros. Cons Will freeze hot money for no reason. The customer support is not helpful. Can't speak to a manager when you ha e issues. Review Source DB Deniz B. Media Buyer Marketing and Advertising Used the software for: 1-2 years ### "Easiest Way To Transfer Your Money" October 31, 2024 5.0 I really like using Wise a lot, it's very smooth and very easy to use Pros The speed it has with international money transfer Cons There is nothing I don't like about Wise Review Source TP Tim P. Film Director Arts and Crafts Used the software for: 2+ years ### "Misapplication of the sanction law" August 2, 2024 1.0 This financial service banned my transfer to a person residing in the city of Zaporizhzhia, Ukraine. Their rationale was that, in their opinion, Zaporizhzhia is under sanctions. However, this is inaccurate. While the Zaporizhzhia oblast is partially occupied and the occupied areas are under sanctions, the city of Zaporizhzhia remains under governmental control. They have conflated these distinct situations. Despite providing them with numerous resources to clarify this, they have not reviewed them and now intend to restrict my account. This demonstrates a significant level of incompetence in the current political and legal situation. Pros Fast transactions with other Wise account holders Cons 1\. No customer care. 2. Incompetence in sanction legislation. 3. Customer support works slowly. Review Source MI Muhammad I. YouTuber, Freelancer Internet Used the software for: 2+ years ### "Wise, My Dreamable Digital Bank," September 21, 2021 5.0 Nowadays my business is totally dependent on the wise. Because currently, I'm using the wise account to get payment from my international client in USD format. No, if we talk about my overall experience with the wise bank account is, then it was appreciable. And I'm fully satisfied with the wise. And hope so that I will continue to keep using the wise for a lifetime. Pros I have enjoyed the a lot the multi currency feature if wise. I am using local currency format and USD currency in wise. I use to receives the Internation payment in USD format. There is also the option of several bank account balances e.g USD, GBP, and my local currency PKR. I can also receive money using GBP format as well as USD. The Thing that I have liked too much in wise is transfer to our local bank account. And the amount will be transferred to your bank account within 30 minutes. I have made a lot of transactions for transferring my money from a wise USD balance to my local bank account and I'm very satisfied with this. Mobile access to a wise account is also a very smart and cool process. I have installed the wise application on my android. And I am glad to share that the application of wise is Fingerprint supported, Mean that there is no need of typing our password again and again. I can easily access my account through android just by using a fingerprint scan. Managing payment through the mobile application is the same as we do through the web. I have not faced any type of lag problem or any type of security issue while using the android application of wise. Cons Well, there is too much to experience in wise, But I have some suggestion for the wise team to introduce some improvements. First of all, the Multi-currency option of wise is very appreciable, But there is a charge of 20$ for getting USD bank account details. Although the charge will be credited to our wise bank account, but we have to pay for once. I have a lot of friends that are unable t use wisely just because they are not having a visa or MasterCard for making a transaction too wise. And they are not eligible to get bank account details without depositing 20$. That's why I had liked to discuss this issue with the wise team , and my honest suggestion is to remove this charge . Although you can ask for a legal documents for human verification or may ask for local bank account details but I would like that this charge should be removed completely and getting any bank account details inside-wise should be completely free of cost. So that any student can use the Wise account for freelancing purposes and to receive payment from clients. Review Source CC Chris C. General manager Hospitality Used the software for: 2+ years ### "Disappointed" January 24, 2022 1.0 I have used Wise (fromelly Transfer wise) for many years with no serious issues but not good at all lately. Pros Ease of sending funds if you are not asked for verification, if you are then 9 days plus. Cons Customer support is non-existant. I have sent funds to a client 9 days ago and the funds have been withdrawn from my account but not reached the recipient. In my business, regular payments to clients are critical and after launching many support tickets I keep getting the following reply: "I can see we are still waiting for our team to verify your documents. I will reach our to them to get an update." Despite stating on the transfer voucher that it may take 1-2 days to verify the information they have asked for it has now been 9 days and I am still sending e mails to Wise and raising support tickets. Latest message is: "We’re sorry for the delay in your verification. We’re experiencing a large volume of businesses onboarding now, so this is taking a little longer than expected. Our verification team is working hard to review all businesses as quickly as possible. Businesses are reviewed on a case-by-case basis. It can take anywhere from 5-7 working days." Quite pathetic really if it takes 9 days and the transfer has not gone through ! Review Source JB Jeroen B. Financial Director Information Technology and Services Used the software for: 2+ years ### "Unreliable and a big hassle to get your money back" February 26, 2024 1.0 Pros Nothing. The hassle I had with them to re-activate my account and get my money back was so big that I can not think of anything positive anymore. Cons Without valid reasons Wise closed our business and personal accounts. The result was that I could not access our accounts anymore and it took me more than 6 months and lots of emails to get the money from my balances back. Because I could/can not access the accounts I am not sure if they refunded me everything. Review Source AP Abby P. COO Health, Wellness and Fitness Used the software for: 6-12 months ### "They dont have a good support desk " March 20, 2024 3.0 I am really disappointed hey. I have been begging for over a week and support just sends generic template responses and doesn't seem to realize not accessing my business bank account for over a week is absolutely a NO GO! Pros It was easy to setup \[So we thought\] Its easy to pay other people who own a wise acc Cons Support is unhelpful Cannot access business bank account without an OTP and they just ignore me Access is an issue Review Source CS Carole S. antiques trader Retail Used the software for: 2+ years ### "Fast and easy to use!" September 22, 2022 5.0 I'm very pleased I discovered Wise. I loose less money in fees now and transfers are much faster than with my local bank. Pros I'm in France but my customers are mostly in the UK and US. Wise is the best bank I have found to get paid quicky and with the best conversion rates. It is incredibly fast and I can transfer money to my French bank account instantly. Everything can be done from the app which is great! It is also very convenient to travel abroad. Cons I have had no problems so far when using it. Review Source Piotr C. CEO Marketing and Advertising Used the software for: 2+ years ### "The simple way for payments" October 21, 2022 5.0 Pros Generally, you will read all pros and cons in other reviews. For me, the most important was an easy way to get a US saving account number for US payments, or transfer money from PayPal. After that, you can exchange money and use wise debit card in every country Cons Fees, but there are always some fess in fintech Review Source VR Verified Reviewer Hospital Doctor Hospital & Health Care Used the software for: 1-2 years ### "Definitely worth it to try!" September 26, 2021 5.0 I am very satisfied with this product and literally I've saved a lot of money by using this :) Pros I mainly use this Wise for transferring money overseas from UK to Singapore. When I first came here 2 years ago, I couldn't find any easier and cheaper ways to transfer money overseas especially to Asian countries. I need to go to the bank just to transfer money which I couldn't do all the time as I'm a very busy person. I don't have much time for it. I looked up all possible ways to do it online.. most have high transferring fees . Then luckily, I read about Wise transfer from social media and I thought just give it a go...Boom! I can't believe the service is real bargain..they charge me only £4ish for the amount £500-1000. It's hassle free and secure. When you use with debit or credit cards, you'll get the money literally just within a few seconds. I've been using it for 2 years now and so far it didn't let me down. Cons I'm afraid I don't have any single thing that I don't like much about it! I'll definitely continue using this software and recommend to others as well. Review Source Olena B. Trader Wholesale Used the software for: 1-2 years ### "Blocking your account any time without notification!" July 29, 2022 1.0 Very bad! Business transactions, being with all documents, can be stopped and there is a huge time to transfer money and process payment toward. Wise is not reliable. Pros It's fast and easy, commission is pretty good. Cons Blocking account! Support is poor, better to say there is no support. Support problems started a few months ago. Review Source Ani P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy pay your contractors " January 13, 2022 5.0 After many back and forth with my contractor we finally were able to set it up, once done it's great and I love it. Pros The fees are so inexpensive when it comes to paying your international contractors Cons It's a little pain to set it up when starting, have to coordinate with your contractor. Review Source YD Youcef D. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "the best virtual bank in the world" October 21, 2023 5.0 Pros it is a safe app with a real bank and accepts virtual cards so if you prefere it it's the best one Cons there aren't any features that made me question it was really good in every aspect. Review Source KS Kaan S. sound designer Entertainment Used the software for: 2+ years ### "Good substitution for online banking" June 7, 2022 5.0 It is really good substitution for other options out there Pros I really liked the way the wise GUI is designed, it is easy to use. I was able to receive payments within couple of days. Cons I experienced no downsides with wise and getting payments Review Source Similar Products Featured