--- title: "Wise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wise the right Payment Processing solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/234269/Wise/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Wise 3.7 (91) [View alternatives](https://www.capterra.com/p/234269/Wise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Wise Ease of use 3.9 Customer Service 3.4 ## Pros and Cons in Reviews MU Marcos Alberto U ManagerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I think it is a good option to transfer money internationally, it works with a wide variety of currencies and handles very low commissions and a favorable conversion rate, transferring money from one country to another quite simple and practical, as if that were not enough, the transfers are quite fast, when transferring the money received from your Wise account to your bank account, you receive the money very quickly without complications, that way receiving international payments becomes easy, fast and secure.“ October 29, 2024 OC Ole C WriterWriting and Editing, Self-employedUsed the software for: Less than 6 months. “That is what destroyed my confidence in the service. If Wise cannot effectively help me with a merchant dispute involving just $20, why should I trust them with substantially larger amounts of my money?“ August 16, 2026 Armando R TranslatorTranslation and Localization, Self-employedUsed the software for: More than 2 years. “How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends.“ February 11, 2026 GC Gary C NALeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “A simple cash transfer request turned into 34 swapped emails all of which are clear evidence as to Wise being inept, unprofessional and discourteous.“ March 6, 2026 FS Flavia S SeniorArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “It’s transparent, fast, and much cheaper than using traditional banks. Whether I’m paying freelancers or transferring money to family abroad, I feel confident using Wise thanks to its clear process and dependable service. But for location my account was closed“ May 13, 2025 Gabriel I FounderE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “I cant believe they dont offer loans or credit, because the problem is that since I've handled my money with them all of these years, I didn't build credit score with other banks. If they would allow you to build credit score with them, offer some type of credit card option or give out small loans, they would be the best.“ March 19, 2025 JB Juan B WriterWriting and Editing, 10,001+ employeesUsed the software for: 6-12 months. “Its interfase is definitely 2025 material. Plus, it has many integrations with other financial platforms, which makes it more accessible and flexible, as opposed to PayPal.“ June 16, 2025 WH Warren H PresFarming, 11 - 50 employeesUsed the software for: 6-12 months. “There is no question they are using falsehoods and simple innuendo, which they are passing to financial institutions here and abroad with so called investigations which turns up no evidence of contravening their terms of use, and acceptable practices. if you want to be open to arbitrary, untrue, and irresponsible blackballing THESE ARE YOUR PEOPLE.“ March 21, 2025 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gabriel I. Founder E-Learning Used the software for: 2+ years ### "Most secure and transparent fintech app in the world" March 19, 2025 5.0 Overall, I am a person who recommends wise to every single person I know. I am happy, loyal client. Pros I've been using wise (ex transferwise) for 8 years now, and I have absolute trust in this company. I love how simple and transparent everything is. With them, nothing is complicated or sketchy and I just love that. Cons The fact that you cant do much with money besides spend it or send it. I cant believe they dont offer loans or credit, because the problem is that since I've handled my money with them all of these years, I didn't build credit score with other banks. If they would allow you to build credit score with them, offer some type of credit card option or give out small loans, they would be the best. Switched from [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Wise is a lot more cheaper and has a lot more options, plus I like this company a lot better. Payoneer has unnecesarily high fees. Review Source MA Md A. Research Assistant Higher Education Used the software for: 1-2 years ### "Cross border transactions easy and affordable" September 8, 2026 4.0 For sending money without taking hassles from conventional banks, Wise is the most choice affordable and reliable choice. But need to increase card number limit. Pros I have been using it for 5 years, setting up the account was easy. All I had to do is prove my identity and physical address. There are so many different currency account I could open, also jars to keep aside for saving some money. Cons The UI has some lag and loading or buffering issues. Cross border transactions sometimes take much time than anticipation, the digital card limit is now just three, it should be increased. Switched from [TransferNow](https://www.capterra.com/p/176473/TransferNow/)[Revolut Business](https://www.capterra.com/p/246352/Revolut-for-Business/) For getting a better mid rate for currency swap. Review Source BT Balazs T. CEO Marketing and Advertising Used the software for: 2+ years ### "7 years as a customer, ended by one address correction" October 4, 2026 1.0 Good product for 7 years, then a single administrative correction turned into a suspended account, a refused escalation, a balance they would not move internally, and a replacement account on a waiting list. I moved my company to Revolut Business as a result. The software is fine. The support and account handling are not, and for a business account that matters more. Pros For 7 years the core product was good. Multi-currency balances in EUR, USD and HUF, clean exchange rates, fast transfers, a card that covered all our software subscriptions, and statements that were easy to download. For a small international consulting company it did the job day to day. Cons What happens when something on the account needs correcting. My profile had been opened as a sole trader before my Malta company existed, so it carried my personal address instead of the company's registered one. My accountant flagged it because it appeared on every statement. I asked Wise to fix it. They suspended the account instead, then told me the only option was to open a brand new business account, because a country change means a new legal entity. The entity never moved, the wrong details were entered at signup, and I offered the Malta registry documents. I asked for escalation under case V0DKM5-4W1N5 and got nowhere. Wise also refused to move the balance internally from the suspended profile to the new business profile, so funds had to be routed out and back in with fees, and the replacement Malta business account was put on a waiting list. That left the company with no banking while every subscription was still billed to the card on the frozen account. After 7 years I moved the company to Revolut Business, where the account was open quickly and support actually engaged. Review Source SS Sergiy S. Owner Computer Software Used the software for: 2+ years ### "This is an unreliable neobank with no proper customer support" July 30, 2026 1.0 Terrible service with incompetent support. They don't understand the client's profile and make bogus requests for data without bothering to understand. It feels like their support team is overloaded and doesn't have the capacity to be a REAL PARTNER for the company on the platform. Their attitude is superficial. You can't trust this neobank. You'll be constantly at risk of having your account closed at any moment. Pros Not the most convenient, but a simple and fast interface for remote payment processing. The key convenience is the ability to conduct business without leaving home or office. Cons This is an unreliable neobank with no proper customer support. They can freeze your account at any time, demand documents, and their incompetent employees, along with their imperfect corporate client relations mechanism, can jeopardize your business at any time. My company has had accounts frozen multiple times. After lengthy investigations, the information somehow reached competent employees, and we received unblocking and an apology from the neobank. Recently, after yet another attempt to create an account for my company in another EU country, one of their employees decided I was doing something illegal with the company's legal structure and began blocking and removing FlawlessGroup from service, a company that has been operating reliably for four years and holds trademarks and patents for its software code. These are extremely unreliable people who don't deserve your efforts or trust. Alternatives considered [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Reason for choosing Wise Initially, we were looking for a solution with fast online banking and the ability to solve problems without leaving the office. Review Source VR Verified Reviewer Data Engineer Information Technology and Services Used the software for: 1-2 years ### "Hassle free international expenses" February 19, 2026 5.0 I've been using it as my main payment platform outside my home country. It is connected to my own expenses management platform, which makes it really easy to track expenses. Pros It's easy to use, has good fees for currency exchange and it is a well known platform, which means that a lot of colleagues also use it. Also the API makes it easy to connect to other services. Cons Sometimes the UI bothers me with unecessary stuff that I'll never use. It would be better if it was a little cleaner. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Wise has better fees and is better suited for everyone that wants to use it as an international payment platform. Review Source NO Niamh O. Researcher E-Learning Used the software for: Less than 6 months ### "Amazing money app everyone should have " March 5, 2026 5.0 Amazing !! I had previous bad experience with a rival company and wise has been amazing: the other company was not good with security features but wise has been so easy to use and fast to set up Pros I love this app ! I transfer my money here immediately after I'm paid and I know my money is secure and stays at same amount. I first downloaded it when I visited London and I wanted to convert my money into pounds. I was able to convert some of my wise balance into pounds which was better than paying in euro so I knew the exact amount. It kept record of my transactions and helped me see what I spent Cons I wished I could have lodged money directly onto the wise account: maybe that's possible if I got the physical card but for now I just have the digital one . Switched from [Revolut Business](https://www.capterra.com/p/246352/Revolut-for-Business/) It was standard revolut not business revolut. But I had so much confusion setting up my account that I never used it properly. Wise was much easier to set up Review Source OC Ole C. Writer Writing and Editing Used the software for: Less than 6 months ### "If money lost they won't help " August 16, 2026 1.0 Awful awful experience overall. I regret very much that I trust it this financial institution. For now I'm looking for alternatives. Pros Virtual card, option to keep it in the mobile app. Other than that there are not much advantages at least in comparison with competitors. Cons I travel frequently, and I signed up for Wise because I needed a virtual card that I could use while traveling abroad without having to rely on physical cards. I funded my Wise account specifically for this purpose. Unfortunately, I became disappointed with Wise within the very first week of using it. While traveling abroad, I used my Wise virtual card to purchase a bus ticket. I specifically paid extra for a more expensive fare that allowed cancellation and a refund. My travel plans later changed, so I cancelled the ticket and requested the refund I had paid extra to be entitled to. The bus company refused to refund me. I contacted Wise for help with the dispute. Wise did essentially nothing to resolve the problem. Instead, what followed was a stressful, multi-day exchange involving numerous emails, questions, and repeated requests for documentation — including documentation that the bus company itself refused to provide me. In the end, Wise did not help me recover the money. The amount involved was only about $20. That is less than 1% of my monthly travel budget, so financially I could simply forget about it. I am writing this review because of what this experience tells me about Wise, not because losing $20 is a serious financial problem for me. I am a U.S. resident and have used several American financial institutions over the years, including Wells Fargo and Charles Schwab. I also use PayPal. Occasionally, I have had disputes with merchants. In my experience, banks and other payment services have generally made the dispute process straightforward and have helped resolve these situations quickly and effectively. My experience with Wise was completely different. That is what destroyed my confidence in the service. If Wise cannot effectively help me with a merchant dispute involving just $20, why should I trust them with substantially larger amounts of my money? What happens if one day my card details are stolen and hundreds or thousands of dollars disappear? Based on this experience, I no longer have confidence that Wise would protect me or effectively help resolve the problem. For a financial service, trust is everything. Wise lost mine during my first week of using it. I cannot recommend Wise. Once I withdraw the remaining money from my account, I intend to stop using the service and find a virtual card from another financial institution or payment provider that I can actually trust when something goes wrong. Review Source AF Alfred F. manager Retail Used the software for: 2+ years ### "Business account deactivated without a clear explanation" July 28, 2026 1.0 My experience was initially positive, but the way Wise handled the closure of my business account completely changed my opinion. A business needs a reliable financial provider and clear communication, especially when company funds are involved. Losing access without a proper explanation can seriously disrupt daily operations and cash flow. After this experience, I would not use Wise as a primary business account again. Pros Before this happened, the platform was easy to use, transfers were straightforward, and the exchange rates were generally competitive. Cons Wise suddenly deactivated my business account and rejected my appeal without giving me a clear or specific reason. I still had company funds in the account, so I had to urgently request that the remaining balance be transferred to my Hungarian bank account. Customer support only provided generic responses and no real solution. Review Source Armando R. Translator Translation and Localization Used the software for: 2+ years ### "Wise was there for me when Revolut couldn't!" February 11, 2026 4.0 I wanted to use Revolut in Spain but the registration process was super clunky and I really needed to pay a friend some money. Wise came through and solved this issue. Such a life saver! Pros How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends. I also want to highlight the secure payments because I have been receiving freelance job pays in a secure and fast way. Cons Certain rates are unclear and I may not be too sure if I got the cheapest rate which caused me security issues but it's an ideal option and a great software that helps my value for money when I need to transfer money. Also Panama is no longer allowed to receive payments from my freelancer jobs so this was a major blow to my remote work operations Review Source BT Brianna T. Founder Writing and Editing Used the software for: 2+ years ### "A necessity if living abroad " July 2, 2026 3.0 Pros I liked that it allowed me to transfer money when I was living in Mexico to take care of business and personal needs in pesos. Cons The conversion rate was often pretty high, and sometimes the app would show a transfer would arrive instantly (initially), then you later find out it will actually take several hours or even days. Review Source FD Franck D. CEO Broadcast Media Used the software for: Less than 6 months ### "They dont recognize Revolut Bank" February 12, 2025 1.0 When I registred to Wize I sent all my document and i could pqy the 50 usd fees. Once i received my first transfer they blocked it and asked me a bank statement with my adress. I sent it but they refused it because they dont accept revolut bank statement. So i have to canceled received transfer and they refuse to pay me back the subscription. Every invoice or proof of adress and my name they refuse it. Because they also need your full name. Second , and third first name on the invoice. That is not existed in France... They refused to reimburse me. It s a very bad service and company. Please dont use it. Pros Easy to subscribe and to find on internet Cons Difficult to received money they refused systematicly and ask impossible proof of residency. Switched from [Qonto](https://www.capterra.com/p/173384/Qonto/) They accept all my paper and are more efficient Review Source PS Paulo S. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Great platform" November 10, 2025 5.0 Very good so far — the experience has been smooth, reliable, and consistent. Everything seems to work as expected, and I’m quite satisfied with the results up to this point. Pros Easy to use, with an intuitive interface and straightforward navigation. The low taxes make it even more appealing and cost-effective for regular users. Cons Everything works smoothly and reliably. I haven’t encountered any issues so far, so there’s really nothing to complain about — overall, a great experience. Review Source pW peiji W. owner Retail Used the software for: 6-12 months ### "Wise Review" March 25, 2025 5.0 In general, it is very easy to use and exchange currency remotely. Pros It is very easy to use Wise to send money internationally. Cons Exchange rate is not the best and need to pay processing fee. Review Source RL Ron L. IT Information Technology and Services Used the software for: Less than 6 months ### "Hidden fees galore" February 8, 2025 1.0 They forced me to add funds into my account in order to open my account then charged me 16% fees for that transaction alone! Pros Nothing, had to open an account in order to get a refund from Logitech. Cons Hidden fees all over the place. Got charged almost 20% in fees just to open an account. Review Source MI Muhammad I. YouTuber, Freelancer Internet Used the software for: 2+ years ### "Wise, My Dreamable Digital Bank," September 21, 2021 5.0 Nowadays my business is totally dependent on the wise. Because currently, I'm using the wise account to get payment from my international client in USD format. No, if we talk about my overall experience with the wise bank account is, then it was appreciable. And I'm fully satisfied with the wise. And hope so that I will continue to keep using the wise for a lifetime. Pros I have enjoyed the a lot the multi currency feature if wise. I am using local currency format and USD currency in wise. I use to receives the Internation payment in USD format. There is also the option of several bank account balances e.g USD, GBP, and my local currency PKR. I can also receive money using GBP format as well as USD. The Thing that I have liked too much in wise is transfer to our local bank account. And the amount will be transferred to your bank account within 30 minutes. I have made a lot of transactions for transferring my money from a wise USD balance to my local bank account and I'm very satisfied with this. Mobile access to a wise account is also a very smart and cool process. I have installed the wise application on my android. And I am glad to share that the application of wise is Fingerprint supported, Mean that there is no need of typing our password again and again. I can easily access my account through android just by using a fingerprint scan. Managing payment through the mobile application is the same as we do through the web. I have not faced any type of lag problem or any type of security issue while using the android application of wise. Cons Well, there is too much to experience in wise, But I have some suggestion for the wise team to introduce some improvements. First of all, the Multi-currency option of wise is very appreciable, But there is a charge of 20$ for getting USD bank account details. Although the charge will be credited to our wise bank account, but we have to pay for once. I have a lot of friends that are unable t use wisely just because they are not having a visa or MasterCard for making a transaction too wise. And they are not eligible to get bank account details without depositing 20$. That's why I had liked to discuss this issue with the wise team , and my honest suggestion is to remove this charge . Although you can ask for a legal documents for human verification or may ask for local bank account details but I would like that this charge should be removed completely and getting any bank account details inside-wise should be completely free of cost. So that any student can use the Wise account for freelancing purposes and to receive payment from clients. Review Source LW Lamia W. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Feel safe, it is good value with instant reporting" December 19, 2023 5.0 Successful and happy for virtual transactions across the world Pros I like the fact that it feels safe to use, the cost is extremely low and there is instant reporting when the transaction is complete or when there is a problem Cons Hard to say because the irritating thing is when a transaction doesn't go through because the Payee's details don't match exactly - as this is also the most important safety feature so vital. Overall a benefit. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Cost of transaction and speed of delivery Review Source Michelle H. Writer, Editor and Proofreader Writing and Editing Used the software for: 1-2 years ### "Cost-Effective Way to Get Paid by Clients in Other Countries" May 8, 2024 5.0 Pros I've found Wise to be the most cost-effective way of getting paid by clients in other countries. I particularly like being able to invoice in my own currency (UK sterling). Cons I haven't found any negative issues when using Wise. Review Source DB Deniz B. Media Buyer Marketing and Advertising Used the software for: 1-2 years ### "Easiest Way To Transfer Your Money" October 31, 2024 5.0 I really like using Wise a lot, it's very smooth and very easy to use Pros The speed it has with international money transfer Cons There is nothing I don't like about Wise Review Source Bruno C. IT Service Engineer Computer Networking Used the software for: 2+ years ### "More practical and cheaper way to stop for expenses when traveling around the world" October 14, 2021 5.0 I've been using Wise for about 6 years and I've never had any problems, on the contrary. As a user, I never had problems, whenever I needed help, I was answered in a short time, the quality of customer service is also good. As a developer, when I needed to write an API documentation for a SaaS, I used the Wise API documentation as a model, which is impeccable. Pros Very easy to understand interface. Good integration with banks around the world. Fast transactions. Clear tariffs and fees for users. Very cheap way to remit amounts abroad and undoubtedly the best alternative to pay for expenses while traveling abroad. The Developer API is also the API template for any SaaS company. Cons There are no negative points in the services provided by the company. It just needs to remain competitive because cryptocurrency services threaten to become a better alternative for businesses and individuals. Review Source Sam A. Consultant Research Used the software for: 2+ years ### "Best app for low-cost international payments and transfers" November 11, 2021 5.0 I am based in the UK but got paid in USD by a US customer for a few years. Transferwise, now Wise.com, was essential to receive payments quickly and make transfers to my UK bank account cheaply. I recommended to all my colleagues in the same situation. Pros Wise provides rapid and low-cost transfers of money in many currencies. It also gives you an official unique bank account in major currencies, for example, a bank account in New York for USD, London for GBP and Germany (Munich?) for Euros. This made receiving payments very quick and easy for me to receive and for the customer to pay me. Cons The interface is clunky and hard to navigate. Compared to rivals such as Revolut, it has a more complicated UX yet has less features. Adding a personal and business account increases this challenge. Review Source AM Antoine M. president Information Technology and Services Used the software for: 2+ years ### "Customer Service is the worse " May 3, 2024 1.0 this is the worst system for customer service I have ever seen in my life Pros they don't take too much money when you make a transfer in Ukraine Cons customer service is the worse I have ever seen in my entire life of IT Review Source PW Peter W. Retired Utilities Used the software for: 2+ years ### "Wise, when you want to send money to family and friends" January 20, 2022 5.0 They want to be shure that I am sending money from my account. Correct! and to send money it is very fast. If I needed support, there was always somebody with helping hand. Pros The easyness to send money fast and with not too much costs from one corner of the world to another corner of the world. No matter we it is. OK it must be another bank account. Cons The easy use to send money to my family and friends. Review Source EE Eduardo E. Consultant Management Consulting Used the software for: 6-12 months ### "Be Wise with sending money" January 9, 2022 5.0 Very satisfied. They provide efficient services at a great price point. Pros Cost is the most common reason for choosing Wise over other payment platforms. Its fees are lower than any of the popular choices. Wise also has the trust reputation and fast transactions needed by any business receiving and sending funds. You really reap the benefits of the Wise network when you send or receive money across borders. This is where they excel. The fees are typically lower than 1% at times, and the funds are available in minutes. Cons They require a "deposit" transaction so they verify the account. Aside from asking for national IDs, they need you to put money into your Wise account to trigger verification. Granted, this is only for signing up. If you are just receiving funds, you do not need a Wise account. You just need to send your bank account info to the Wise account user. Review Source KM Karel M. Freelancer Computer Software Used the software for: 1-2 years ### "My Experience with Wise" June 27, 2022 5.0 I would highly recommend Pros I love how you can set up multiple accounts in different countries Easy to send money Great for businesses and for personal use Low exchange rates Cons I have not had any issues using this software. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) I like wise a lot more Review Source Altaf N. Owner Design Used the software for: Less than 6 months ### "Great Alternative to Paypal" May 2, 2024 5.0 Pros I like the ACH payment option of Wise which Paypal does not offer. I really love it because with ACH, there is very minimal to no fees at all. Hence, Wise is now my favorite payment processing platform. Cons Wise does not have it's card feature at my location. I hope they will add the feature soon. 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