--- title: "Wise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wise the right Payment Processing solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/234269/Wise/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Wise 3.7 (91) [View alternatives](https://www.capterra.com/p/234269/Wise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Wise Ease of use 3.9 Customer Service 3.4 ## Pros and Cons in Reviews MA Md A Research AssistantHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “There are so many different currency account I could open, also jars to keep aside for saving some money.“ September 8, 2026 SS Sergiy S OwnerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Recently, after yet another attempt to create an account for my company in another EU country, one of their employees decided I was doing something illegal with the company's legal structure and began blocking and removing FlawlessGroup from service, a company that has been operating reliably for four years and holds trademarks and patents for its software code.“ July 30, 2026 Armando R TranslatorTranslation and Localization, Self-employedUsed the software for: More than 2 years. “How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends.“ February 11, 2026 OC Ole C WriterWriting and Editing, Self-employedUsed the software for: Less than 6 months. “That is what destroyed my confidence in the service. If Wise cannot effectively help me with a merchant dispute involving just $20, why should I trust them with substantially larger amounts of my money?“ August 16, 2026 FS Flavia S SeniorArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “It’s transparent, fast, and much cheaper than using traditional banks. Whether I’m paying freelancers or transferring money to family abroad, I feel confident using Wise thanks to its clear process and dependable service. But for location my account was closed“ May 13, 2025 SS Sergiy S OwnerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “They don't understand the client's profile and make bogus requests for data without bothering to understand.“ July 30, 2026 SS Sergiy S OwnerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The key convenience is the ability to conduct business without leaving home or office.“ July 30, 2026 AF Alfred F managerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Losing access without a proper explanation can seriously disrupt daily operations and cash flow.“ July 28, 2026 ## Showing most helpful reviews Showing 1-25 of 91 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blaise B. CEO Used the software for: 3-5 years ### "7 years as a customer, ended by one address correction" October 13, 2026 1.0 Good product for 7 years, then a single administrative correction turned into a suspended account, a refused escalation, a balance they would not move internally, and a replacement account on a waiting list. I moved my company to Revolut Business as a result. The software is fine. The support and account handling are not, and for a business account that matters more. Pros For 7 years the core product was good. Multi-currency balances in EUR, USD and HUF, clean exchange rates, fast transfers, a card that covered all our software subscriptions, and statements that were easy to download. For a small international consulting company it did the job day to day. Cons What happens when something on the account needs correcting. My profile had been opened as a sole trader before my Malta company existed, so it carried my personal address instead of the company's registered one. My accountant flagged it because it appeared on every statement. I asked Wise to fix it. They suspended the account instead, then told me the only option was to open a brand new business account, because a country change means a new legal entity. The entity never moved, the wrong details were entered at signup, and I offered the Malta registry documents. I asked for escalation under case V0DKM5-4W1N5 and got nowhere. Wise also refused to move the balance internally from the suspended profile to the new business profile, so funds had to be routed out and back in with fees, and the replacement Malta business account was put on a waiting list. That left the company with no banking while every subscription was still billed to the card on the frozen account. After 7 years I moved the company to Revolut Business, where the account was open quickly and support actually engaged. Review Source MA Md A. Research Assistant Used the software for: 1-3 years ### "Cross border transactions easy and affordable" September 9, 2026 4.0 For sending money without taking hassles from conventional banks, Wise is the most choice affordable and reliable choice. But need to increase card number limit. Pros I have been using it for 5 years, setting up the account was easy. All I had to do is prove my identity and physical address. There are so many different currency account I could open, also jars to keep aside for saving some money. Cons The UI has some lag and loading or buffering issues. Cross border transactions sometimes take much time than anticipation, the digital card limit is now just three, it should be increased. Review Source Oleg C. Writer Used the software for: Less than 1 year ### "If money lost they won't help " August 24, 2026 1.0 Awful awful experience overall. I regret very much that I trust it this financial institution. For now I'm looking for alternatives. Pros Virtual card, option to keep it in the mobile app. Other than that there are not much advantages at least in comparison with competitors. Cons I travel frequently, and I signed up for Wise because I needed a virtual card that I could use while traveling abroad without having to rely on physical cards. I funded my Wise account specifically for this purpose. Unfortunately, I became disappointed with Wise within the very first week of using it. While traveling abroad, I used my Wise virtual card to purchase a bus ticket. I specifically paid extra for a more expensive fare that allowed cancellation and a refund. My travel plans later changed, so I cancelled the ticket and requested the refund I had paid extra to be entitled to. The bus company refused to refund me. I contacted Wise for help with the dispute. Wise did essentially nothing to resolve the problem. Instead, what followed was a stressful, multi-day exchange involving numerous emails, questions, and repeated requests for documentation — including documentation that the bus company itself refused to provide me. In the end, Wise did not help me recover the money. The amount involved was only about $20. That is less than 1% of my monthly travel budget, so financially I could simply forget about it. I am writing this review because of what this experience tells me about Wise, not because losing $20 is a serious financial problem for me. I am a U.S. resident and have used several American financial institutions over the years, including Wells Fargo and Charles Schwab. I also use PayPal. Occasionally, I have had disputes with merchants. In my experience, banks and other payment services have generally made the dispute process straightforward and have helped resolve these situations quickly and effectively. My experience with Wise was completely different. That is what destroyed my confidence in the service. If Wise cannot effectively help me with a merchant dispute involving just $20, why should I trust them with substantially larger amounts of my money? What happens if one day my card details are stolen and hundreds or thousands of dollars disappear? Based on this experience, I no longer have confidence that Wise would protect me or effectively help resolve the problem. For a financial service, trust is everything. Wise lost mine during my first week of using it. I cannot recommend Wise. Once I withdraw the remaining money from my account, I intend to stop using the service and find a virtual card from another financial institution or payment provider that I can actually trust when something goes wrong. Review Source R Reviewer Owner Used the software for: 3-5 years ### "This is an unreliable neobank with no proper customer support" August 3, 2026 1.0 Terrible service with incompetent support. They don't understand the client's profile and make bogus requests for data without bothering to understand. It feels like their support team is overloaded and doesn't have the capacity to be a REAL PARTNER for the company on the platform. Their attitude is superficial. You can't trust this neobank. You'll be constantly at risk of having your account closed at any moment. Pros Not the most convenient, but a simple and fast interface for remote payment processing. The key convenience is the ability to conduct business without leaving home or office. Cons This is an unreliable neobank with no proper customer support. They can freeze your account at any time, demand documents, and their incompetent employees, along with their imperfect corporate client relations mechanism, can jeopardize your business at any time. My company has had accounts frozen multiple times. After lengthy investigations, the information somehow reached competent employees, and we received unblocking and an apology from the neobank. Recently, after yet another attempt to create an account for my company in another EU country, one of their employees decided I was doing something illegal with the company's legal structure and began blocking and removing FlawlessGroup from service, a company that has been operating reliably for four years and holds trademarks and patents for its software code. These are extremely unreliable people who don't deserve your efforts or trust. Review Source Alfred F. manager Used the software for: 3-5 years ### "Business account deactivated without a clear explanation" July 30, 2026 1.0 My experience was initially positive, but the way Wise handled the closure of my business account completely changed my opinion. A business needs a reliable financial provider and clear communication, especially when company funds are involved. Losing access without a proper explanation can seriously disrupt daily operations and cash flow. After this experience, I would not use Wise as a primary business account again. Pros Before this happened, the platform was easy to use, transfers were straightforward, and the exchange rates were generally competitive. Cons Wise suddenly deactivated my business account and rejected my appeal without giving me a clear or specific reason. I still had company funds in the account, so I had to urgently request that the remaining balance be transferred to my Hungarian bank account. Customer support only provided generic responses and no real solution. Review Source R Reviewer Founder Used the software for: 3-5 years ### "A necessity if living abroad " July 3, 2026 3.0 Pros I liked that it allowed me to transfer money when I was living in Mexico to take care of business and personal needs in pesos. Cons The conversion rate was often pretty high, and sometimes the app would show a transfer would arrive instantly (initially), then you later find out it will actually take several hours or even days. Review Source VR Verified Reviewer Founder Used the software for: 1-3 years ### "Best for multi-currency business exchange" April 6, 2026 5.0 Pros Wise is easy to use, good fees, best on the market. MAkes my US business money coming in simple and straightforward. Cons I wish more people knew about it and already had the app so I could transact more seamlessly. I see this as just a matter of time. I also want it to replace Stripe for me, ideally. Review Source R Reviewer NA Used the software for: Less than 1 year ### "NEVER use Wise for Cash Transfers." March 12, 2026 1.0 Horrible and regrettable. My email trail is an indictment upon the way they run their business. Promises of rectifying THEIR mistakes we brushed away by just unilaterally cancelling my Transfer without any notice (to cover their tracks). Pros The website looked OK and reviews seemed OK and when I went to the Website (for the 1st time) the Rate was OK BUT .......... Cons A simple cash transfer request turned into 34 swapped emails all of which are clear evidence as to Wise being inept, unprofessional and discourteous. One of the worst experiences I can recall with re-request after re-request for data already provided, and then THEY made errors thinking my name was my Banks Name and then THEY cancelled my transaction (probably out of shame given the disgusting disservice they gave me). Never use Wise. Review Source niamh O. Researcher Used the software for: Less than 1 year ### "Amazing money app everyone should have " March 6, 2026 5.0 Amazing !! I had previous bad experience with a rival company and wise has been amazing: the other company was not good with security features but wise has been so easy to use and fast to set up Pros I love this app ! I transfer my money here immediately after I'm paid and I know my money is secure and stays at same amount. I first downloaded it when I visited London and I wanted to convert my money into pounds. I was able to convert some of my wise balance into pounds which was better than paying in euro so I knew the exact amount. It kept record of my transactions and helped me see what I spent Cons I wished I could have lodged money directly onto the wise account: maybe that's possible if I got the physical card but for now I just have the digital one . Review Source VR Verified Reviewer Data Engineer Used the software for: 1-3 years ### "Hassle free international expenses" February 27, 2026 5.0 I've been using it as my main payment platform outside my home country. It is connected to my own expenses management platform, which makes it really easy to track expenses. Pros It's easy to use, has good fees for currency exchange and it is a well known platform, which means that a lot of colleagues also use it. Also the API makes it easy to connect to other services. Cons Sometimes the UI bothers me with unecessary stuff that I'll never use. It would be better if it was a little cleaner. Review Source Gabriel I. Founder Used the software for: 3-5 years ### "Most secure and transparent fintech app in the world" March 21, 2025 5.0 Overall, I am a person who recommends wise to every single person I know. I am happy, loyal client. Pros I've been using wise (ex transferwise) for 8 years now, and I have absolute trust in this company. I love how simple and transparent everything is. With them, nothing is complicated or sketchy and I just love that. Cons The fact that you cant do much with money besides spend it or send it. I cant believe they dont offer loans or credit, because the problem is that since I've handled my money with them all of these years, I didn't build credit score with other banks. If they would allow you to build credit score with them, offer some type of credit card option or give out small loans, they would be the best. Review Source Armando R. Translator Used the software for: 3-5 years ### "Wise was there for me when Revolut couldn't!" February 18, 2026 4.0 I wanted to use Revolut in Spain but the registration process was super clunky and I really needed to pay a friend some money. Wise came through and solved this issue. Such a life saver! Pros How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends. I also want to highlight the secure payments because I have been receiving freelance job pays in a secure and fast way. Cons Certain rates are unclear and I may not be too sure if I got the cheapest rate which caused me security issues but it's an ideal option and a great software that helps my value for money when I need to transfer money. Also Panama is no longer allowed to receive payments from my freelancer jobs so this was a major blow to my remote work operations Review Source Kai Z. realtor Used the software for: 1-3 years ### "I like Wise" May 12, 2025 5.0 fast and quick get payment dirently from wise and save exchange rate Pros convineient and quick, easy to use and transfer money from payroll Cons no interest rate earning from savings, money stay there and wasted Review Source Stefano L. Owner Used the software for: 3-5 years ### "Shut my account without notice" March 27, 2025 1.0 Pros Low exchange rate, commissions. Easy setup. Cons I provided the right document for verification but they still shut my account without notice after years of good standing. Review Source R Reviewer None Used the software for: 1-3 years ### "Awful service, lost $25,000" February 27, 2025 1.0 Pros Nice interface and good rates but otherwise that’s it. Cons HORRIBLE platform. Lost $25k and have been trying to get it resolved for the last 6 weeks. Their support team is useless and just keeps you in an endless circle without ever reaching a resolution. I just want my money back at. I’ve never been so disappointed with a service in my entire life. Pleas avoid them at all costs. Review Source R Reviewer IT Used the software for: Less than 1 year ### "Hidden fees galore" February 17, 2025 1.0 They forced me to add funds into my account in order to open my account then charged me 16% fees for that transaction alone! Pros Nothing, had to open an account in order to get a refund from Logitech. Cons Hidden fees all over the place. Got charged almost 20% in fees just to open an account. Review Source Muhammad Ishfaq B. YouTuber, Freelancer Used the software for: 3-5 years ### "Wise, My Dreamable Digital Bank," September 26, 2021 5.0 Nowadays my business is totally dependent on the wise. Because currently, I'm using the wise account to get payment from my international client in USD format. No, if we talk about my overall experience with the wise bank account is, then it was appreciable. And I'm fully satisfied with the wise. And hope so that I will continue to keep using the wise for a lifetime. Pros I have enjoyed the a lot the multi currency feature if wise. I am using local currency format and USD currency in wise. I use to receives the Internation payment in USD format. There is also the option of several bank account balances e.g USD, GBP, and my local currency PKR. I can also receive money using GBP format as well as USD. The Thing that I have liked too much in wise is transfer to our local bank account. And the amount will be transferred to your bank account within 30 minutes. I have made a lot of transactions for transferring my money from a wise USD balance to my local bank account and I'm very satisfied with this. Mobile access to a wise account is also a very smart and cool process. I have installed the wise application on my android. And I am glad to share that the application of wise is Fingerprint supported, Mean that there is no need of typing our password again and again. I can easily access my account through android just by using a fingerprint scan. Managing payment through the mobile application is the same as we do through the web. I have not faced any type of lag problem or any type of security issue while using the android application of wise. Cons Well, there is too much to experience in wise, But I have some suggestion for the wise team to introduce some improvements. First of all, the Multi-currency option of wise is very appreciable, But there is a charge of 20$ for getting USD bank account details. Although the charge will be credited to our wise bank account, but we have to pay for once. I have a lot of friends that are unable t use wisely just because they are not having a visa or MasterCard for making a transaction too wise. And they are not eligible to get bank account details without depositing 20$. That's why I had liked to discuss this issue with the wise team , and my honest suggestion is to remove this charge . Although you can ask for a legal documents for human verification or may ask for local bank account details but I would like that this charge should be removed completely and getting any bank account details inside-wise should be completely free of cost. So that any student can use the Wise account for freelancing purposes and to receive payment from clients. Review Source Lamia W. Director Used the software for: 1-3 years ### "Feel safe, it is good value with instant reporting" December 20, 2023 5.0 Successful and happy for virtual transactions across the world Pros I like the fact that it feels safe to use, the cost is extremely low and there is instant reporting when the transaction is complete or when there is a problem Cons Hard to say because the irritating thing is when a transaction doesn't go through because the Payee's details don't match exactly - as this is also the most important safety feature so vital. Overall a benefit. Review Source R Reviewer Writer, Editor and Proofreader Used the software for: 1-3 years ### "Cost-Effective Way to Get Paid by Clients in Other Countries" May 9, 2024 5.0 Pros I've found Wise to be the most cost-effective way of getting paid by clients in other countries. I particularly like being able to invoice in my own currency (UK sterling). Cons I haven't found any negative issues when using Wise. Review Source R Reviewer Film Director Used the software for: 3-5 years ### "Misapplication of the sanction law" August 6, 2024 1.0 This financial service banned my transfer to a person residing in the city of Zaporizhzhia, Ukraine. Their rationale was that, in their opinion, Zaporizhzhia is under sanctions. However, this is inaccurate. While the Zaporizhzhia oblast is partially occupied and the occupied areas are under sanctions, the city of Zaporizhzhia remains under governmental control. They have conflated these distinct situations. Despite providing them with numerous resources to clarify this, they have not reviewed them and now intend to restrict my account. This demonstrates a significant level of incompetence in the current political and legal situation. Pros Fast transactions with other Wise account holders Cons 1\. No customer care. 2. Incompetence in sanction legislation. 3. Customer support works slowly. Review Source Abby P. COO Used the software for: Less than 1 year ### "They dont have a good support desk " March 26, 2024 3.0 I am really disappointed hey. I have been begging for over a week and support just sends generic template responses and doesn't seem to realize not accessing my business bank account for over a week is absolutely a NO GO! Pros It was easy to setup \[So we thought\] Its easy to pay other people who own a wise acc Cons Support is unhelpful Cannot access business bank account without an OTP and they just ignore me Access is an issue Review Source R Reviewer antiques trader Used the software for: 3-5 years ### "Fast and easy to use!" October 4, 2022 5.0 I'm very pleased I discovered Wise. I loose less money in fees now and transfers are much faster than with my local bank. Pros I'm in France but my customers are mostly in the UK and US. Wise is the best bank I have found to get paid quicky and with the best conversion rates. It is incredibly fast and I can transfer money to my French bank account instantly. Everything can be done from the app which is great! It is also very convenient to travel abroad. Cons I have had no problems so far when using it. Review Source ZS Zsolt S. Marketing manager Used the software for: Less than 1 year ### "Great value" March 28, 2022 5.0 Its great, i have a personal and a company account and i trust them very much. Pros I love that it is quick, and I can connect my accountant to it. And she just sees everything she needs to see, really cut down on admin time. I also love that I can search all currencies - rev.lut only allows searcing one at a time. I enjoy their virtual cards, for these ecommerce heavy times. And the transfer times are unbeatable, from europe to south east asia in mintues. just wow. Cons Funny thing: i load the site, and it doesn't answer for 15 minutes. So i have to pay attention to load it, authenticate it in the morning, so when i need to use it is ready to go. This i dislike. And i cannot use crypto. Maybe soon. Review Source Mubaraq I. Content writer Used the software for: Less than 1 year ### "The bank for the small for all" August 8, 2022 5.0 Very good, I don't plan on looking for an alternative any time soon. Pros I absolutely love the fact that money transferred between wise accounts appear instantly this allows my crypto p2p transaction to be hassle-free. Also, Wise process incoming payments really quickly. The exchange currency feature is also what I use very often when I want to transfer money to people, and the really low exchange charge is also fantastic. Cons I don't have any dislike for this amazing bank. They deliver exactly what they tell me Review Source R Reviewer Trader Used the software for: 1-3 years ### "Blocking your account any time without notification!" August 18, 2022 1.0 Very bad! Business transactions, being with all documents, can be stopped and there is a huge time to transfer money and process payment toward. Wise is not reliable. Pros It's fast and easy, commission is pretty good. Cons Blocking account! Support is poor, better to say there is no support. Support problems started a few months ago. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.