--- title: "Wise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wise the right Payment Processing solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/234269/Wise/reviews/" page_type: "reviews" language: "en" --- Wise 3.7 (90) [View alternatives](https://www.capterra.com/p/234269/Wise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Wise Ease of use 3.9 Customer Service 3.4 ## Pros and Cons in Reviews MU Marcos Alberto U ManagerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I think it is a good option to transfer money internationally, it works with a wide variety of currencies and handles very low commissions and a favorable conversion rate, transferring money from one country to another quite simple and practical, as if that were not enough, the transfers are quite fast, when transferring the money received from your Wise account to your bank account, you receive the money very quickly without complications, that way receiving international payments becomes easy, fast and secure.“ October 29, 2024 OC Ole C WriterWriting and Editing, Self-employedUsed the software for: Less than 6 months. “That is what destroyed my confidence in the service. If Wise cannot effectively help me with a merchant dispute involving just $20, why should I trust them with substantially larger amounts of my money?“ August 16, 2026 Armando R TranslatorTranslation and Localization, Self-employedUsed the software for: More than 2 years. “How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends.“ February 11, 2026 GC Gary C NALeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “A simple cash transfer request turned into 34 swapped emails all of which are clear evidence as to Wise being inept, unprofessional and discourteous.“ March 6, 2026 FS Flavia S SeniorArchitecture & Planning, 51 - 200 employeesUsed the software for: 6-12 months. “It’s transparent, fast, and much cheaper than using traditional banks. Whether I’m paying freelancers or transferring money to family abroad, I feel confident using Wise thanks to its clear process and dependable service. But for location my account was closed“ May 13, 2025 Gabriel I FounderE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “I cant believe they dont offer loans or credit, because the problem is that since I've handled my money with them all of these years, I didn't build credit score with other banks. If they would allow you to build credit score with them, offer some type of credit card option or give out small loans, they would be the best.“ March 19, 2025 JB Juan B WriterWriting and Editing, 10,001+ employeesUsed the software for: 6-12 months. “Its interfase is definitely 2025 material. Plus, it has many integrations with other financial platforms, which makes it more accessible and flexible, as opposed to PayPal.“ June 16, 2025 WH Warren H PresFarming, 11 - 50 employeesUsed the software for: 6-12 months. “There is no question they are using falsehoods and simple innuendo, which they are passing to financial institutions here and abroad with so called investigations which turns up no evidence of contravening their terms of use, and acceptable practices. if you want to be open to arbitrary, untrue, and irresponsible blackballing THESE ARE YOUR PEOPLE.“ March 21, 2025 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gabriel I. Founder E-Learning Used the software for: 2+ years ### "Most secure and transparent fintech app in the world" March 19, 2025 5.0 Overall, I am a person who recommends wise to every single person I know. I am happy, loyal client. Pros I've been using wise (ex transferwise) for 8 years now, and I have absolute trust in this company. I love how simple and transparent everything is. With them, nothing is complicated or sketchy and I just love that. Cons The fact that you cant do much with money besides spend it or send it. I cant believe they dont offer loans or credit, because the problem is that since I've handled my money with them all of these years, I didn't build credit score with other banks. If they would allow you to build credit score with them, offer some type of credit card option or give out small loans, they would be the best. Switched from [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Wise is a lot more cheaper and has a lot more options, plus I like this company a lot better. Payoneer has unnecesarily high fees. Review Source MA Md A. Research Assistant Higher Education Used the software for: 1-2 years ### "Cross border transactions easy and affordable" September 8, 2026 4.0 For sending money without taking hassles from conventional banks, Wise is the most choice affordable and reliable choice. But need to increase card number limit. Pros I have been using it for 5 years, setting up the account was easy. All I had to do is prove my identity and physical address. There are so many different currency account I could open, also jars to keep aside for saving some money. Cons The UI has some lag and loading or buffering issues. Cross border transactions sometimes take much time than anticipation, the digital card limit is now just three, it should be increased. Switched from [TransferNow](https://www.capterra.com/p/176473/TransferNow/)[Revolut Business](https://www.capterra.com/p/246352/Revolut-for-Business/) For getting a better mid rate for currency swap. Review Source SS Sergiy S. Owner Computer Software Used the software for: 2+ years ### "This is an unreliable neobank with no proper customer support" July 30, 2026 1.0 Terrible service with incompetent support. They don't understand the client's profile and make bogus requests for data without bothering to understand. It feels like their support team is overloaded and doesn't have the capacity to be a REAL PARTNER for the company on the platform. Their attitude is superficial. You can't trust this neobank. You'll be constantly at risk of having your account closed at any moment. Pros Not the most convenient, but a simple and fast interface for remote payment processing. The key convenience is the ability to conduct business without leaving home or office. Cons This is an unreliable neobank with no proper customer support. They can freeze your account at any time, demand documents, and their incompetent employees, along with their imperfect corporate client relations mechanism, can jeopardize your business at any time. My company has had accounts frozen multiple times. After lengthy investigations, the information somehow reached competent employees, and we received unblocking and an apology from the neobank. Recently, after yet another attempt to create an account for my company in another EU country, one of their employees decided I was doing something illegal with the company's legal structure and began blocking and removing FlawlessGroup from service, a company that has been operating reliably for four years and holds trademarks and patents for its software code. These are extremely unreliable people who don't deserve your efforts or trust. Alternatives considered [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Reason for choosing Wise Initially, we were looking for a solution with fast online banking and the ability to solve problems without leaving the office. Review Source VR Verified Reviewer Data Engineer Information Technology and Services Used the software for: 1-2 years ### "Hassle free international expenses" February 19, 2026 5.0 I've been using it as my main payment platform outside my home country. It is connected to my own expenses management platform, which makes it really easy to track expenses. Pros It's easy to use, has good fees for currency exchange and it is a well known platform, which means that a lot of colleagues also use it. Also the API makes it easy to connect to other services. Cons Sometimes the UI bothers me with unecessary stuff that I'll never use. It would be better if it was a little cleaner. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Wise has better fees and is better suited for everyone that wants to use it as an international payment platform. Review Source NO Niamh O. Researcher E-Learning Used the software for: Less than 6 months ### "Amazing money app everyone should have " March 5, 2026 5.0 Amazing !! I had previous bad experience with a rival company and wise has been amazing: the other company was not good with security features but wise has been so easy to use and fast to set up Pros I love this app ! I transfer my money here immediately after I'm paid and I know my money is secure and stays at same amount. I first downloaded it when I visited London and I wanted to convert my money into pounds. I was able to convert some of my wise balance into pounds which was better than paying in euro so I knew the exact amount. It kept record of my transactions and helped me see what I spent Cons I wished I could have lodged money directly onto the wise account: maybe that's possible if I got the physical card but for now I just have the digital one . Switched from [Revolut Business](https://www.capterra.com/p/246352/Revolut-for-Business/) It was standard revolut not business revolut. But I had so much confusion setting up my account that I never used it properly. Wise was much easier to set up Review Source OC Ole C. Writer Writing and Editing Used the software for: Less than 6 months ### "If money lost they won't help " August 16, 2026 1.0 Awful awful experience overall. I regret very much that I trust it this financial institution. For now I'm looking for alternatives. Pros Virtual card, option to keep it in the mobile app. Other than that there are not much advantages at least in comparison with competitors. Cons I travel frequently, and I signed up for Wise because I needed a virtual card that I could use while traveling abroad without having to rely on physical cards. I funded my Wise account specifically for this purpose. Unfortunately, I became disappointed with Wise within the very first week of using it. While traveling abroad, I used my Wise virtual card to purchase a bus ticket. I specifically paid extra for a more expensive fare that allowed cancellation and a refund. My travel plans later changed, so I cancelled the ticket and requested the refund I had paid extra to be entitled to. The bus company refused to refund me. I contacted Wise for help with the dispute. Wise did essentially nothing to resolve the problem. Instead, what followed was a stressful, multi-day exchange involving numerous emails, questions, and repeated requests for documentation — including documentation that the bus company itself refused to provide me. In the end, Wise did not help me recover the money. The amount involved was only about $20. That is less than 1% of my monthly travel budget, so financially I could simply forget about it. I am writing this review because of what this experience tells me about Wise, not because losing $20 is a serious financial problem for me. I am a U.S. resident and have used several American financial institutions over the years, including Wells Fargo and Charles Schwab. I also use PayPal. Occasionally, I have had disputes with merchants. In my experience, banks and other payment services have generally made the dispute process straightforward and have helped resolve these situations quickly and effectively. My experience with Wise was completely different. That is what destroyed my confidence in the service. If Wise cannot effectively help me with a merchant dispute involving just $20, why should I trust them with substantially larger amounts of my money? What happens if one day my card details are stolen and hundreds or thousands of dollars disappear? Based on this experience, I no longer have confidence that Wise would protect me or effectively help resolve the problem. For a financial service, trust is everything. Wise lost mine during my first week of using it. I cannot recommend Wise. Once I withdraw the remaining money from my account, I intend to stop using the service and find a virtual card from another financial institution or payment provider that I can actually trust when something goes wrong. Review Source AF Alfred F. manager Retail Used the software for: 2+ years ### "Business account deactivated without a clear explanation" July 28, 2026 1.0 My experience was initially positive, but the way Wise handled the closure of my business account completely changed my opinion. A business needs a reliable financial provider and clear communication, especially when company funds are involved. Losing access without a proper explanation can seriously disrupt daily operations and cash flow. After this experience, I would not use Wise as a primary business account again. Pros Before this happened, the platform was easy to use, transfers were straightforward, and the exchange rates were generally competitive. Cons Wise suddenly deactivated my business account and rejected my appeal without giving me a clear or specific reason. I still had company funds in the account, so I had to urgently request that the remaining balance be transferred to my Hungarian bank account. Customer support only provided generic responses and no real solution. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 1-2 years ### "Best for multi-currency business exchange" April 4, 2026 5.0 Pros Wise is easy to use, good fees, best on the market. MAkes my US business money coming in simple and straightforward. Cons I wish more people knew about it and already had the app so I could transact more seamlessly. I see this as just a matter of time. I also want it to replace Stripe for me, ideally. Review Source Armando R. Translator Translation and Localization Used the software for: 2+ years ### "Wise was there for me when Revolut couldn't!" February 11, 2026 4.0 I wanted to use Revolut in Spain but the registration process was super clunky and I really needed to pay a friend some money. Wise came through and solved this issue. Such a life saver! Pros How easy their credit card payments were to adapt in comparison to Revolut and its payment processing that was easier to do as a traveller for my money transfers between friends. I also want to highlight the secure payments because I have been receiving freelance job pays in a secure and fast way. Cons Certain rates are unclear and I may not be too sure if I got the cheapest rate which caused me security issues but it's an ideal option and a great software that helps my value for money when I need to transfer money. Also Panama is no longer allowed to receive payments from my freelancer jobs so this was a major blow to my remote work operations Review Source BT Brianna T. Founder Writing and Editing Used the software for: 2+ years ### "A necessity if living abroad " July 2, 2026 3.0 Pros I liked that it allowed me to transfer money when I was living in Mexico to take care of business and personal needs in pesos. Cons The conversion rate was often pretty high, and sometimes the app would show a transfer would arrive instantly (initially), then you later find out it will actually take several hours or even days. Review Source RM Rosalina M. Executive Assistant/ Freelancer Insurance Used the software for: 1-2 years ### ""Wise Review: Pros and Cons of the International Money Transfer Service" March 2, 2023 4.0 Overall, Wise is a reliable and cost-effective way to transfer money internationally, with a user-friendly platform and fast transfer times. While there are some limitations and drawbacks, the low fees and competitive exchange rates make it a popular choice for many users. Pros Low expenses: Insightful charges a lot of lower charges than conventional banks or other cash move administrations, which can get a good deal on worldwide exchanges.Cutthroat trade rates: Astute offers serious trade rates, and that implies you get more cash in the objective money for your exchange.Quick exchanges: Generally speaking, moves with Astute are handled inside the space of hours or even minutes, which is a lot quicker than conventional bank moves.Simple to utilize: Shrewd's site and application are easy to use and simple to explore, simplifying it to send and get cash from anyplace on the planet.Multi-money account: Savvy likewise offers a multi-cash account, which permits you to hold and deal with various monetary standards in a single spot, and to switch between monetary standards at the genuine conversion scale. Cons No actual areas: Insightful is an online-just help, and that implies you can't visit an actual area to make or get moves.Restricted installment choices: Insightful just acknowledges specific installment strategies, for example, bank moves or charge card installments, which can be a disadvantage in the event that you like to utilize other installment techniques.No money moves: Insightful doesn't offer money moves, which can be an issue in the event that your beneficiary doesn't have a ledger or likes to get cash.Limits on moves: Insightful forces move limits, which can be an issue on the off chance that you really want to send or get a lot of cash.Check process: to utilize Shrewd, you really want to go through a confirmation interaction that can be tedious and may require extra documentation. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Lower expenses: Insightful charges a lot of lower charges than PayPal, particularly for moves including money changes. This implies that you'll get a good deal on each exchange, which can accumulate over the long run.Cutthroat trade rates: Savvy offers serious trade rates, and that implies that you'll get more cash in the objective money for your exchange contrasted with PayPal.Quicker moves: By and large, moves with Savvy are handled inside the space of hours or even minutes, which is a lot quicker than PayPal's handling times.Multi-money account: With Shrewd, you can hold and deal with various monetary standards in a single record, and switch between monetary forms at the genuine swapping scale. This can be helpful on the off chance that you oftentimes send or get cash in various monetary standards.Straightforward valuing: Savvy's estimating is straightforward, so you'll constantly know precisely very thing you're paying for each exchange. This is rather than PayPal, which can have stowed away expenses and charges that are not quickly clear.By and large, in the event that you're searching for a more financially savvy, straightforward, and easy to use method for sending and get cash universally, Shrewd might be a preferred decision over PayPal. Notwithstanding, it's generally smart to look at the highlights, charges, and administrations of various cash move suppliers to track down the most ideal choice for your necessities. Review Source MB Michael B. Self Employed Recreational Facilities and Services Used the software for: 2+ years ### "A wise choice for your all your currency transfer transactions" March 22, 2025 5.0 Very happy indeed. The service has always been quick, safe, I always seem to get the best exchange rates at the time too. The fees are quite low. Its been a great discovery and perfect for my needs. Pros What I liked most about Wise is its lightning-fast transfer speeds, which were crucial for my situation. Living in Spain and managing large transfers for a house build, I needed transactions from my UK accounts to be quick, secure, and hassle-free. Wise consistently delivered—most transfers arrived in seconds, even with substantial amounts, and I never encountered a single issue. I also like Wise’s transparent and inexpensive fees, the user-friendly interface, and reliability across currencies. Cons I had one issue with my bank, but that had nothing at all to do with Wise or their service. The issue was quickly resolved and the money arrived safely and quickly. Review Source TQ Tristan Q. Director Photography Used the software for: 2+ years ### "Beware: Wise's Unethical Policies and Unresponsive Support Cost My Business" November 14, 2024 1.0 Pros Nothing to enjoy with wise services. There are fare better options. Cons Beware: Wise's Unethical Policies and Unresponsive Support Cost My Business I am sharing my experience with Wise to warn fellow business owners about the serious risks and unacceptable practices you may encounter if you choose to use their services. My business, is a legally registered travel agency in the UK, and I relied on Wise to manage payments for my photography and cultural tours, primarily in South America. Things took a turn for the worse when Wise froze my account and accused my business of violating their Acceptable Use Policy, citing my once-a-year humanitarian trip to Cuba. Despite explaining multiple times that: No Cuba-related transactions were ever processed through Wise (I use a separate European bank for this purpose), My tours comply with the “Support for Cuban People” category authorized by OFAC, designed to help Cuban citizens outside state control, Wise completely ignored the facts. Their customer support team responded with automated messages, refused to engage in any meaningful dialogue, and even lied, claiming they didn't monitor my emails—despite clear evidence to the contrary. After days of chasing them and providing thorough documentation, they chose to close my account without justification. The Consequences: Wise left my business in chaos, disrupting essential transactions and client arrangements. Their rigid policies align with sanctions widely condemned by the global community, and in doing so, they indirectly support humanitarian suffering. The Bottom Line: Wise is unreliable, unresponsive, and unethical. If your business has any complexity or humanitarian focus, beware: Wise will shut you down without notice or explanation, and customer support will abandon you. Their actions have serious real-world consequences. Avoid Wise if you value your business stability or require ethical and accountable financial services. There are far better alternatives out there that won’t put your livelihood at risk Review Source pW peiji W. owner Retail Used the software for: 6-12 months ### "Wise Review" March 25, 2025 5.0 In general, it is very easy to use and exchange currency remotely. Pros It is very easy to use Wise to send money internationally. Cons Exchange rate is not the best and need to pay processing fee. Review Source RL Ron L. IT Information Technology and Services Used the software for: Less than 6 months ### "Hidden fees galore" February 8, 2025 1.0 They forced me to add funds into my account in order to open my account then charged me 16% fees for that transaction alone! Pros Nothing, had to open an account in order to get a refund from Logitech. Cons Hidden fees all over the place. Got charged almost 20% in fees just to open an account. Review Source LW Lamia W. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Feel safe, it is good value with instant reporting" December 19, 2023 5.0 Successful and happy for virtual transactions across the world Pros I like the fact that it feels safe to use, the cost is extremely low and there is instant reporting when the transaction is complete or when there is a problem Cons Hard to say because the irritating thing is when a transaction doesn't go through because the Payee's details don't match exactly - as this is also the most important safety feature so vital. Overall a benefit. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Cost of transaction and speed of delivery Review Source Michelle H. Writer, Editor and Proofreader Writing and Editing Used the software for: 1-2 years ### "Cost-Effective Way to Get Paid by Clients in Other Countries" May 8, 2024 5.0 Pros I've found Wise to be the most cost-effective way of getting paid by clients in other countries. I particularly like being able to invoice in my own currency (UK sterling). Cons I haven't found any negative issues when using Wise. Review Source TP Tim P. Film Director Arts and Crafts Used the software for: 2+ years ### "Misapplication of the sanction law" August 2, 2024 1.0 This financial service banned my transfer to a person residing in the city of Zaporizhzhia, Ukraine. Their rationale was that, in their opinion, Zaporizhzhia is under sanctions. However, this is inaccurate. While the Zaporizhzhia oblast is partially occupied and the occupied areas are under sanctions, the city of Zaporizhzhia remains under governmental control. They have conflated these distinct situations. Despite providing them with numerous resources to clarify this, they have not reviewed them and now intend to restrict my account. This demonstrates a significant level of incompetence in the current political and legal situation. Pros Fast transactions with other Wise account holders Cons 1\. No customer care. 2. Incompetence in sanction legislation. 3. Customer support works slowly. Review Source AP Abby P. COO Health, Wellness and Fitness Used the software for: 6-12 months ### "They dont have a good support desk " March 20, 2024 3.0 I am really disappointed hey. I have been begging for over a week and support just sends generic template responses and doesn't seem to realize not accessing my business bank account for over a week is absolutely a NO GO! Pros It was easy to setup \[So we thought\] Its easy to pay other people who own a wise acc Cons Support is unhelpful Cannot access business bank account without an OTP and they just ignore me Access is an issue Review Source CS Carole S. antiques trader Retail Used the software for: 2+ years ### "Fast and easy to use!" September 22, 2022 5.0 I'm very pleased I discovered Wise. I loose less money in fees now and transfers are much faster than with my local bank. Pros I'm in France but my customers are mostly in the UK and US. Wise is the best bank I have found to get paid quicky and with the best conversion rates. It is incredibly fast and I can transfer money to my French bank account instantly. Everything can be done from the app which is great! It is also very convenient to travel abroad. Cons I have had no problems so far when using it. Review Source ZS Zsolt S. Marketing manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great value" March 26, 2022 5.0 Its great, i have a personal and a company account and i trust them very much. Pros I love that it is quick, and I can connect my accountant to it. And she just sees everything she needs to see, really cut down on admin time. I also love that I can search all currencies - rev.lut only allows searcing one at a time. I enjoy their virtual cards, for these ecommerce heavy times. And the transfer times are unbeatable, from europe to south east asia in mintues. just wow. Cons Funny thing: i load the site, and it doesn't answer for 15 minutes. So i have to pay attention to load it, authenticate it in the morning, so when i need to use it is ready to go. This i dislike. And i cannot use crypto. Maybe soon. Review Source Mubaraq I. Content writer Writing and Editing Used the software for: 6-12 months ### "The bank for the small for all" July 28, 2022 5.0 Very good, I don't plan on looking for an alternative any time soon. Pros I absolutely love the fact that money transferred between wise accounts appear instantly this allows my crypto p2p transaction to be hassle-free. Also, Wise process incoming payments really quickly. The exchange currency feature is also what I use very often when I want to transfer money to people, and the really low exchange charge is also fantastic. Cons I don't have any dislike for this amazing bank. They deliver exactly what they tell me Review Source Olena B. Trader Wholesale Used the software for: 1-2 years ### "Blocking your account any time without notification!" July 29, 2022 1.0 Very bad! Business transactions, being with all documents, can be stopped and there is a huge time to transfer money and process payment toward. Wise is not reliable. Pros It's fast and easy, commission is pretty good. Cons Blocking account! Support is poor, better to say there is no support. Support problems started a few months ago. Review Source Ani P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy pay your contractors " January 13, 2022 5.0 After many back and forth with my contractor we finally were able to set it up, once done it's great and I love it. Pros The fees are so inexpensive when it comes to paying your international contractors Cons It's a little pain to set it up when starting, have to coordinate with your contractor. Review Source VR Verified Reviewer Content Marketer Marketing and Advertising Used the software for: 2+ years ### "Best free payment method in the Philippines" January 13, 2023 5.0 Pros Easy to use. New updates are also published every now and then like the ones that resemble the invoice feature in PayPal. Cons I'm not sure about how the other currencies work. Others say it's the same. But I haven't tried it yet myself. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.