--- title: "Giftpack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Giftpack Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more." source_url: "https://www.capterra.com/p/234410/Giftpack/" page_type: "product" language: "en" --- # Giftpack Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Giftpack ## What is Giftpack? Giftpack is an All-in-one AI-powered Gifting Solution that amplifies relationships. Our AI technology analyzes each recipient's social media, cultural background, and digital footprint to automatically pick gifts for you! We also handle everything from generating gift options, ordering products, customizing gifts, packing gifts, shipping gifts, to tracking KPIs and managing customer relationships. We go beyond the just personalized gifting, We create real and strong bonds at scale. ## What is Giftpack used for? [Order Management](https://www.capterra.com/order-management-software/)[Direct Mail Automation](https://www.capterra.com/direct-mail-automation-software/)[Employee Recognition](https://www.capterra.com/employee-recognition-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Giftpack?[Manage this product listing](https://www.g2.com/products/giftpack/claim_requests/new?auto=true) ## Giftpack Overview Updated September 2026 AI summary Giftpack provides businesses of all sizes with cloud-based tools for managing orders across multiple locations. It covers essential functions such as billing and invoicing, order tracking, and analytics, while also offering features like API access, customizable branding, and multi-currency support. Its web-based deployment makes it accessible for organizations seeking flexible order management solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Giftpack 4.6 (7) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (7) Ease Of Use 4.5 (109) Value For Money 4.7 (6) Value For Money 4.3 (98) Customer Service 4.7 (7) Customer Service 4.4 (106) ## Giftpack alternatives [4.4 (3,329)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (717)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars ## FAQs about Giftpack Overview ### What company size and specific industries is Giftpack built for? Giftpack is designed for small businesses, mid-market companies, and enterprises that need personal or corporate gifting support. It fits organizations across industries that send gifts to customers, employees, partners, or other recipients, as well as individuals looking for personal gifting options. Features and Usability ### What are the key features of Giftpack? Giftpack offers customizable branding for tailored presentation, plus API access for system connections and data synchronization for keeping records aligned. Its commerce and operations features include catalog management, billing and invoicing, order tracking, multi-currency support, multi-location handling, contact database management, and reporting and analytics. Integrations ### Which third-party tools and platforms does Giftpack integrate with? Giftpack integrates with HubSpot CRM, Slack, and Zapier. These integrations cover CRM and team communication workflows, while Zapier extends connections to additional third-party apps through automation. Getting Started and Support ### What training and onboarding options does Giftpack offer? Giftpack provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars offer guided instruction, while documentation and videos give teams self-paced reference material for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Giftpack offer? Giftpack provides email/help desk, FAQ/forum, phone support, 24/7 live rep, and chat. No reviewer feedback is available on support quality, so user experience with response times, helpfulness, or common issues cannot be assessed from the catalog data. ## Features AI summary Based on 3,064 Employee Recognition reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating order management software: - **Order Fulfillment** (**60%** of reviewers rated this feature as critical) - **Purchase Order Management** (**51%**) - **Inventory Management** (**61%**) Giftpack includes other capabilities that Capterra reviewers also consider important, such as **Billing & Invoicing** (**52%**). This feature helps businesses manage charges, send accurate invoices, and keep payment records organized, providing teams with better visibility into revenue and day-to-day financial activity. Order Tracking 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Reporting/Analytics 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Catalog Management 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Contact Database 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Giftpack 10 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Tracking: Track orders throughout the fulfillment process - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.7 (6) ### Starting price Free trial available Value for money 4.7 (6) 4.7 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(5) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent OS Oli S. TEL manager E-Learning ### "Seems fine, odd choices offered!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 24, 2022 Pros Getting sent interesting questions and seeing the choices offered as a result Cons The choices were odd at times, and I couldn't see a way to adjust the range in any way! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Shanel F. HR Real Estate ### "gIFTPACK" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2022 Fantastic Overall Experience Pros EASY TO USE, USER FRIENDLY. Can be explained to others with little effort Cons NONE AT THIS TIME. I don't like taking time out of my day to complete this survey and be told my value is too short. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Security Engineer Computer Software ### "A good gifting suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2021 Pros Personalisation and Good collection of Gifts Analytics and Tracking helps to keep updated. Global shipping We are yet to do our first shipping however the services offered by Giftpack seems pretty descent Cons Noting. Yet to try the Giftpack on full phase Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Samantha M. Human Resources Management Consulting ### "Giftpack AI - great for employee gifting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 25, 2021 Overall my experience with Giftpack AI was good. We had some issues with the individuals not being able to access the catalog to see what other items were available. But every step of the process I was able to contact the customer service department and get answers and help. They were always helpful and responded within 24 hours for every issue. Pros The most helpful part of this software was the fact that it was individualized. My company wanted to get personalized gifts for long-term employees but didn't want them to have gifts that wouldn't be useful to them. Giftpack AI provided a platform that the individuals would be get an assortment of gifts to choose from so the gift was useful and meaningful to them. The product was easy to use as the system sent the emails to the individuals and continued to follow up with new emails for every step of the process. Lastly, as our employees are primarily independent contractors the contact being done primarily through email was the best option for our employees as they were able to go through the process at their leisure. Cons One of the best things about this process and software was the fact that the individuals were able to get individualized gift options and if they didn't like the original 5 options they were able to peruse the catalog of similar items. However, the individuals when they looked at the catalog were only able to look at an additional 125 items and many of those items were repeats of the same item in different colors. Having the individuals have larger access to the catalog would be much better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Michael C. Realtor Real Estate ### "Great product and service for small business owners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 12, 2021 Pros Easy to use and effective in cultivating customer relations. I use this service religiously to maintain my business relations with my clients. As a realtor, CRM is extremely vital in this business and Giftpack does just that! Cons Since it's a starter company, UI will be improved as time goes on Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EL Enya L. CHO Computer Software ### "Great idea for gift service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2021 Pros I like the idea. It not only saves time in choosing a right gift, but also provide an interesting process. As a gift recipient, it is excited to see options that I have never thought of. On the other hand , as a gift giver, it is so much fun to see friends choose their gifts. It create a good topic between me and my friends. Cons Generally, I like the service. If I must pick one point to improve, I would like to point out the donation part. When I don’t like the options in the list, if I could choose which charity I want to donate to, I will feel more meaningful and connected. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Office Manager Computer Software ### "Giftpak saved me a ton of time and headache" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2021 Pros Giftpak saved me a ton of time and headache coming up with gifts, arranging the purchases, craft the messages, and finally - delivering them to the hands of recipients. This type of task just doesn't fit very well into most people's work routines. In addition, with remote work style, celebrating achievement in person and important dates become very difficult. Giftpak allows me to maintain the engagement level with their unique service that you can't find elsewhere. Cons Wasn't always the easiest to navigate at the first time of using. But after that it was fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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