# Giftpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Giftpack the right Order Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234410/Giftpack/reviews --- Giftpack 4.6 (7) [View alternatives](https://www.capterra.com/p/234410/Giftpack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Giftpack Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Security Engineer Computer Software Used the software for: Less than 6 months ### "A good gifting suite" November 10, 2021 5.0 Pros Personalisation and Good collection of Gifts Analytics and Tracking helps to keep updated. Global shipping We are yet to do our first shipping however the services offered by Giftpack seems pretty descent Cons Noting. Yet to try the Giftpack on full phase Review Source SM Samantha M. Human Resources Management Consulting Used the software for: Less than 6 months ### "Giftpack AI - great for employee gifting" October 25, 2021 5.0 Overall my experience with Giftpack AI was good. We had some issues with the individuals not being able to access the catalog to see what other items were available. But every step of the process I was able to contact the customer service department and get answers and help. They were always helpful and responded within 24 hours for every issue. Pros The most helpful part of this software was the fact that it was individualized. My company wanted to get personalized gifts for long-term employees but didn't want them to have gifts that wouldn't be useful to them. Giftpack AI provided a platform that the individuals would be get an assortment of gifts to choose from so the gift was useful and meaningful to them. The product was easy to use as the system sent the emails to the individuals and continued to follow up with new emails for every step of the process. Lastly, as our employees are primarily independent contractors the contact being done primarily through email was the best option for our employees as they were able to go through the process at their leisure. Cons One of the best things about this process and software was the fact that the individuals were able to get individualized gift options and if they didn't like the original 5 options they were able to peruse the catalog of similar items. However, the individuals when they looked at the catalog were only able to look at an additional 125 items and many of those items were repeats of the same item in different colors. Having the individuals have larger access to the catalog would be much better. Review Source OS Oli S. TEL manager E-Learning Used the software for: I used a free trial ### "Seems fine, odd choices offered!" June 24, 2022 3.0 Pros Getting sent interesting questions and seeing the choices offered as a result Cons The choices were odd at times, and I couldn't see a way to adjust the range in any way! Review Source SF Shanel F. HR Real Estate Used the software for: I used a free trial ### "gIFTPACK" June 23, 2022 5.0 Fantastic Overall Experience Pros EASY TO USE, USER FRIENDLY. Can be explained to others with little effort Cons NONE AT THIS TIME. I don't like taking time out of my day to complete this survey and be told my value is too short. Review Source VR Verified Reviewer Office Manager Computer Software Used the software for: Less than 6 months ### "Giftpak saved me a ton of time and headache" September 27, 2021 5.0 Pros Giftpak saved me a ton of time and headache coming up with gifts, arranging the purchases, craft the messages, and finally - delivering them to the hands of recipients. This type of task just doesn't fit very well into most people's work routines. In addition, with remote work style, celebrating achievement in person and important dates become very difficult. Giftpak allows me to maintain the engagement level with their unique service that you can't find elsewhere. Cons Wasn't always the easiest to navigate at the first time of using. But after that it was fine. Review Source MC Michael C. Realtor Real Estate Used the software for: 6-12 months ### "Great product and service for small business owners" October 12, 2021 5.0 Pros Easy to use and effective in cultivating customer relations. I use this service religiously to maintain my business relations with my clients. As a realtor, CRM is extremely vital in this business and Giftpack does just that! Cons Since it's a starter company, UI will be improved as time goes on Review Source EL Enya L. CHO Computer Software Used the software for: Less than 6 months ### "Great idea for gift service" October 4, 2021 4.0 Pros I like the idea. It not only saves time in choosing a right gift, but also provide an interesting process. As a gift recipient, it is excited to see options that I have never thought of. On the other hand , as a gift giver, it is so much fun to see friends choose their gifts. It create a good topic between me and my friends. Cons Generally, I like the service. If I must pick one point to improve, I would like to point out the donation part. When I don’t like the options in the list, if I could choose which charity I want to donate to, I will feel more meaningful and connected. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.