# BulkSMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BulkSMS the right SMS Marketing solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234447/BulkSMS/reviews --- BulkSMS 4.8 (17) [View alternatives](https://www.capterra.com/p/234447/BulkSMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BulkSMS Ease of use 4.6 Customer Service 4.2 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul S. Managing Director Information Technology and Services Used the software for: 2+ years ### "Excellent Product" May 23, 2023 5.0 Pros Ease of use, and a good API. We use BulkSMS in our firewall integrations, and part of our service for checking that SIM cards in failover routers are still alive. Cons Nothing to dislike, whenever I've needed support, BulkSMS have been swift etc in their replies. Review Source VR Verified Reviewer CDO Marketing and Advertising Used the software for: 6-12 months ### "Great for text marketing " April 13, 2024 5.0 Pros We were building a service for our clients using the integration, we had a lot of support from the staff Cons The API was not as thorough as we thought, we ended up using other vendors, and machine-assisted algorithms that would pick the most suitable. Alternatives considered [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) The cost of SimpleTexting, even with a discount was not enough to make the venture feasible. Review Source Response from BulkSMS April 16, 2024 Thank you for your review. Would it be possible for you to share your experience with one of our representatives? We would like to understand where our API fell short so that we can improve on it. BT Ben T. Director Information Technology and Services Used the software for: Less than 6 months ### "Works but issues with billing " September 1, 2023 3.0 I happy at first but was disappointed by the billing and how my credit disappear Pros it was very easy to setup and go live. Cons The billing is not very transparent credit disappear Review Source Response from BulkSMS September 4, 2023 Hello Ben, Thank you for your review. Could you send me your email address and username as I'd like to investigate and understand what is happening with your SMS credits. My email address is hello@bulksms.com. Yours in messaging, Samantha GJ Glen J. Director Consumer Electronics Used the software for: 2+ years ### "Customer Communications Service " September 1, 2023 5.0 Telephone service good , email correspondence or help online lagging Pros Integration seamless, messaging instant, cost effective , 2 way communication between customers Cons Not sure if error bounce backs or requests to be unsubscribed are handled promptly by Bulk SMS company? Reason for choosing BulkSMS We use all three for different reasons Review Source Response from BulkSMS September 4, 2023 Hello Glen, thank you for your review. Typically, when there is two-way messaging involved, and a contact replies stop - our system will automatically stop any future messaging from being sent to that contact. If you have any questions in this regard or would like more information, please email me at hello@bulksms.com and I will take a look at your account. I look forward to hearing from you. Yours in messaging, Samantha KD Karin D. Accounting Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "BulkSMS is an essencial tool in our business!" September 4, 2023 4.0 It's an essential part of our daily business, and we can't imagine being without it.Our clients know exactly when they can collect their vehicles, at what time, and at what cost, withour banking information included. We run a Service Centre within the Motor Industry. Pros In a country like South Africa, where infrastructure is busy failing, it's essential to have a tool that's reliable. Our telephone systems are failing and we find it increasingly difficult to get hold of clients from time to time.I find that 90% of the time when we can't get hold of them via phone, we can send them an SMS, that will reach them and they can respond. Cons I honestly can't find fault with the system. What might be an issue from time to time, is that clients don't seem to read their SMSs because they're relying on other Social Media platforms as their main form of communication. Review Source LM Llewelyn M. Manager Textiles Used the software for: 2+ years ### "Value for money" September 5, 2023 5.0 We have solved problems with communication of employees when they are unavailable, to take calls and we need to contact a large amount of people. Pros I loved the user-friendly interface, which allowed me to save messages as templates for convenient reuse in the future. The reporting was great for monitoring sent messages and when they were delivered. Cons The web interface works but may need an updated look. I think the ability to add an individual contact's name while bulk messaging would be a great feature for the web interface. Reason for choosing BulkSMS BulkSMS offered a better rate and had more features like the contact and group database. The scheduling feature was great too. Review Source RP Raleigh P. Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Feed back on bulk sms" September 1, 2023 5.0 Blessed to have bulk sms. It helps to communicate easily to the members Pros Quick and economical. It helps the members to receive sms all at once. Cons There is nothing that I don’t like. I have no problem with bulk dms Review Source JJ Jessica J. Director Telecommunications Used the software for: 2+ years ### "Great service" September 1, 2023 5.0 I have been using sms bulk the past 4years or so and i do like it, very effective way of communicating with bulk clients Pros Copy and paste this doesnt work very well, we have to do one number at a time which takes lots of time. PLease enable copy and past multiple numbers Cons No customer service available when you need assistant always have to email then it takes days to actually resolve the issue or it will not be resolved Reason for choosing BulkSMS Its easy way to remind my clients of outstanding payments Review Source Response from BulkSMS September 4, 2023 Thank you for your review, Jessica. I'd like to investigate where we went wrong with your customer support. Could you send through any support ticket numbers so I can look into this? My email address is hello@bulksms.com. I look forward to hearing from you. Yours in messaging, Samantha PK Paul K. Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "An excellent scaleable communications solution" September 1, 2023 5.0 Excellent and easy- to-use product Pros Capacity to connect and communicate with staff, volunteers and service users in flexible and easy-to-use ways Cons Sometimes support can be slow to respond to queries Reason for choosing BulkSMS Ease of use and cost Review Source EO Esther O. Head Operations and Sales Financial Services Used the software for: 1-2 years ### "A Standalone and Brilliant SMS Marketing Tool." May 6, 2024 5.0 Pros It is simple to engage with our customers through SMS.It is simple to customize BulkSMS according to my needs.Likewise,I can easily send personalized bulk SMS campaigns with BulkSMS. Cons I lack any limitations to highlight with this SMS Marketing tool. Review Source RH Roland H. Director Consumer Electronics Used the software for: 2+ years ### "ben tevreden" September 5, 2023 5.0 Pros Werkt goed zonder problemen via Repair Tracker Cons Het werkt altijd vanuit mijn Repair Tracker software Review Source TRN Tinashe Ryle N. Senior Developer Computer Software Used the software for: 2+ years ### "Messaging" September 2, 2023 5.0 Pros Quick sms and also very quick in create sender names Cons Failed and unconfirmed messages have no refund. Review Source PV Peter V. IT Warehousing Used the software for: 2+ years ### "Reliable solution" September 1, 2023 5.0 Pros BULK SMS is a very reliable solution. It gives me warnings on system errors Cons Only Pay with creditcard. This makes payment difficult Review Source Response from BulkSMS September 4, 2023 Hello Peter. Thank you for your review. I'm not sure from which country you're from, but we do offer bank transfers as well as credit card as a payment method. I'd be happy to put you in touch with one of our SMS Specialists if you'd like. Please send me an email on hello@bulksms.com. Yours in messaging, Samantha DA Dimitris A. Foreign language school principal Education Management Used the software for: 2+ years ### "Bulk sms review " September 1, 2023 4.0 Pros My credits don't have an expiration date! Fast and easy to use, can send pics and documents! Cons It does not include Greek letter characters with standard billing! Should be included! Review Source Response from BulkSMS September 4, 2023 Thanks for your review, Dimitris. Ah, those Unicode messages! Unfortunately, that's a limitation of SMS - 70 characters for a Unicode SMS, and 160 characters for the standard GSM alphabet. You can however send Unicode messages through our platform. If you're getting stuck for whatever reason, please reach out and let us know at support@bulksms.com. CR Cj R. C.E.O Gambling & Casinos Used the software for: 6-12 months ### "Bulk Sms-No.1 Sms company in South Africa" September 1, 2023 5.0 Best sms platform to use!Fast and reliable for sure! Pros The service that they give is excellent! Cons Nothing!I am completely satisfied thank you. Review Source Response from BulkSMS September 4, 2023 Thanks CJ! We love your positivity and look forward to many more years as your communications partner. MS Matshadi S. PA Real Estate Used the software for: 2+ years ### "Great product" September 1, 2023 5.0 Pros ease of use to send bulk SMSs and that credits do not expire if not used Cons changes on landing page, not as easy to navigate Review Source AS Adrian S. Trustee Real Estate Used the software for: Less than 6 months ### "Useful product " September 1, 2023 5.0 Gets messages out effectively Pros Landing page feature is handy.Contact database works well Cons Gets expensive if one goes over 160 characters Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.