--- title: "BulkSMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BulkSMS Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/234447/BulkSMS/" page_type: "product" language: "en" --- # BulkSMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BulkSMS ## What is BulkSMS? BulkSMS.com is a leading business messaging platform which enables businesses to quickly and easily engage with their customers through the power of SMS. Users can send personalised bulk SMS campaigns to thousands of contacts at once, or integrate with many popular CRMs to create unique and individual customer experiences. For a more customised/bespoke solution, the robust SMS API offers scalability and reliability to businesses wanting to SMS-enable their own applications or software. ## What is BulkSMS used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BulkSMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bulksms.com/&name=BulkSMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BulkSMS 4.8 (17) VS. [4.9 (649)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price Contact vendor Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (17) Ease Of Use 4.5 (649) Value For Money 4.6 (16) Value For Money 4.7 (616) Customer Service 4.2 (17) Customer Service 4.8 (588) ## BulkSMS alternatives [4.8 (694)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (507)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (93)](https://www.capterra.com/p/175783/ClickSend/reviews/) Starting price $0.02 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/234447/BulkSMS/alternatives/) ## FAQs about BulkSMS Overview ### Which roles and teams benefit most from BulkSMS? BulkSMS is most used by directors, executives, and operations leaders who need fast mass communication for customer outreach, service updates, and internal alerts. Administrative staff, coordinators, and managers use it to streamline reminders and scheduling, while IT and development teams support reliable message delivery and system integration. Answer based on 17 reviews Overview ### What company size and industries is BulkSMS built for? BulkSMS is built mainly for small businesses, which make up 88% of reviewers, with strongest adoption in Consumer Electronics, Non-Profit Organization Management, and Real Estate at 12% each. It also serves midsize and enterprise companies, at 6% each, and is used primarily for SMS marketing. Answer based on 17 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of BulkSMS? BulkSMS offers shortcodes, SMS messaging, mass texting, and 2-way messaging for sending and receiving text communications. It also includes automated responses, autoresponders, scheduled messaging, alerts/notifications, message personalization, and campaign management, plus campaign analytics, reporting and statistics, contact management, landing pages/web forms, and third-party integrations. Integrations ### Which third-party tools and platforms does BulkSMS integrate with? BulkSMS integrates with Mailgun and connects to tools such as ActiveCampaign, Dynamics 365, HubSpot CRM, HubSpot Sales Hub, Mailchimp, Marketo Engage, WHMCS, monday.com AI Work Platform, and Zapier. It also supports Active Network, ClickDimensions, EngageBay CRM, Freshdesk, LeadsBridge, and Mailchimp Transactional Email. Answer based on 1 reviews Getting Started and Support ### What customer support options does BulkSMS offer? BulkSMS provides email/help desk and phone support for customer assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so only the listed channels can be confirmed from the catalog data. ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) BulkSMS supports all three features that reviewers rate most highly: SMS Messaging, Mass Texting, and Message Personalization. Together, these capabilities help businesses send campaigns at scale, tailor messages to individual recipients, and communicate more effectively with customers, allowing teams to improve outreach, response rates, and overall campaign performance. SMS Messaging 4.8 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Send messages via SMS Message Personalization 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields 2-Way Messaging 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Scheduled Messaging 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Mass Texting 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases BulkSMS 24 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Multi-Language: Manage and support multiple languages - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (17) 4.4 Based on 17 reviews ## Pricing Value for money 4.6 (16) ### Starting price Free trial available Value for money 4.6 (16) 4.6 Based on 16 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 17 reviews Filter by rating 5(14) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent EO Esther O. Head Operations and Sales Financial Services ### "A Standalone and Brilliant SMS Marketing Tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2024 Pros It is simple to engage with our customers through SMS.It is simple to customize BulkSMS according to my needs.Likewise,I can easily send personalized bulk SMS campaigns with BulkSMS. Cons I lack any limitations to highlight with this SMS Marketing tool. Switched from [msg91](https://www.capterra.com/p/181053/Walkover-Web-Solutions/) [Activity Messenger](https://www.capterra.com/p/200710/Activity-Messenger/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CDO Marketing and Advertising ### "Great for text marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 13, 2024 Pros We were building a service for our clients using the integration, we had a lot of support from the staff Cons The API was not as thorough as we thought, we ended up using other vendors, and machine-assisted algorithms that would pick the most suitable. Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) The cost of SimpleTexting, even with a discount was not enough to make the venture feasible. Alternatives considered [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2024 Thank you for your review. Would it be possible for you to share your experience with one of our representatives? We would like to understand where our API fell short so that we can improve on it. LM Llewelyn M. Manager Textiles ### "Value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2023 We have solved problems with communication of employees when they are unavailable, to take calls and we need to contact a large amount of people. Pros I loved the user-friendly interface, which allowed me to save messages as templates for convenient reuse in the future. The reporting was great for monitoring sent messages and when they were delivered. Cons The web interface works but may need an updated look. I think the ability to add an individual contact's name while bulk messaging would be a great feature for the web interface. Reasons for choosing BulkSMS BulkSMS offered a better rate and had more features like the contact and group database. The scheduling feature was great too. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RH Roland H. Director Consumer Electronics ### "ben tevreden" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 5, 2023 Pros Werkt goed zonder problemen via Repair Tracker Cons Het werkt altijd vanuit mijn Repair Tracker software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KD Karin D. Accounting Manager Mechanical or Industrial Engineering ### "BulkSMS is an essencial tool in our business!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2023 It's an essential part of our daily business, and we can't imagine being without it.Our clients know exactly when they can collect their vehicles, at what time, and at what cost, withour banking information included. We run a Service Centre within the Motor Industry. Pros In a country like South Africa, where infrastructure is busy failing, it's essential to have a tool that's reliable. Our telephone systems are failing and we find it increasingly difficult to get hold of clients from time to time.I find that 90% of the time when we can't get hold of them via phone, we can send them an SMS, that will reach them and they can respond. Cons I honestly can't find fault with the system. What might be an issue from time to time, is that clients don't seem to read their SMSs because they're relying on other Social Media platforms as their main form of communication. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TR Tinashe Ryle N. Senior Developer Computer Software ### "Messaging" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 2, 2023 Pros Quick sms and also very quick in create sender names Cons Failed and unconfirmed messages have no refund. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GJ Glen J. Director Consumer Electronics ### "Customer Communications Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 1, 2023 Telephone service good , email correspondence or help online lagging Pros Integration seamless, messaging instant, cost effective , 2 way communication between customers Cons Not sure if error bounce backs or requests to be unsubscribed are handled promptly by Bulk SMS company? Reasons for choosing BulkSMS We use all three for different reasons Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2023 Hello Glen, thank you for your review. Typically, when there is two-way messaging involved, and a contact replies stop - our system will automatically stop any future messaging from being sent to that contact. If you have any questions in this regard or would like more information, please email me at hello@bulksms.com and I will take a look at your account. I look forward to hearing from you. Yours in messaging, Samantha MS Matshadi S. PA Real Estate ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 1, 2023 Pros ease of use to send bulk SMSs and that credits do not expire if not used Cons changes on landing page, not as easy to navigate Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DA Dimitris A. Foreign language school principal Education Management ### "Bulk sms review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 1, 2023 Pros My credits don't have an expiration date! Fast and easy to use, can send pics and documents! Cons It does not include Greek letter characters with standard billing! Should be included! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2023 Thanks for your review, Dimitris. Ah, those Unicode messages! Unfortunately, that's a limitation of SMS - 70 characters for a Unicode SMS, and 160 characters for the standard GSM alphabet. You can however send Unicode messages through our platform. If you're getting stuck for whatever reason, please reach out and let us know at support@bulksms.com. CR Cj R. C.E.O Gambling & Casinos ### "Bulk Sms-No.1 Sms company in South Africa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2023 Best sms platform to use!Fast and reliable for sure! Pros The service that they give is excellent! Cons Nothing!I am completely satisfied thank you. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2023 Thanks CJ! We love your positivity and look forward to many more years as your communications partner. [View all Reviews](https://www.capterra.com/p/234447/BulkSMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.