--- title: "Brivo Access Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Brivo Access Software - reviews, pricing plans, popular comparisons to other Facility Management products and more." source_url: "https://www.capterra.com/p/234450/Brivo-Access/" page_type: "product" language: "en" --- # Brivo Access Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Brivo Access ## What is Brivo Access? Leading cloud-based access control and smart spaces technology that bring keyless entry, mobile credentials, remote security management, smart locks, visitor management and identity management solutions to market. The Brivo platform enables security automation, remote management, elevates employee and tenant experience, and improves the safety of all people and assets in any type of physical space. ## What is Brivo Access used for? [Facility Management](https://www.capterra.com/facility-management-software/)[Physical Security](https://www.capterra.com/physical-security-software/)[Visitor Management](https://www.capterra.com/visitor-management-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 81% Neutral 15% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Brivo Access?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.brivo.com/&name=Brivo Access) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Brivo Access 4.3 (54) VS. [4.8 (1,056)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (54) Ease Of Use 4.8 (1,056) Value For Money 4.0 (40) Value For Money 4.6 (974) Customer Service 4.2 (46) Customer Service 4.8 (994) ## Brivo Access alternatives [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (231)](https://www.capterra.com/p/203753/Clearooms/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (85)](https://www.capterra.com/p/191385/AkitaBox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,306)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/234450/Brivo-Access/alternatives/) ## FAQs about Brivo Access Overview ### What problems does Brivo Access solve? Brivo Access solves day-to-day access control headaches by making user onboarding, offboarding, group assignment, and temporary permissions easy to manage from one interface or mobile app. HR teams, office managers, facilities staff, and non-IT administrators use it to replace physical keycards, control multiple locations, and handle remote door locking. Answer based on 29 reviews Overview ### Which roles and teams benefit most from Brivo Access? Brivo Access is most used by property managers, facilities teams, and front office staff who need to control entry, manage credentials, and monitor building access across sites. Operations leaders, security administrators, and executives benefit from centralized oversight, audit trails, and remote access management that supports tenant safety, staff coordination, and daily site operations. Answer based on 54 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Brivo Access built for? Brivo Access serves commercial real estate, multifamily residential, offices, healthcare, education, and other regulated facilities, with reviewer usage led by small businesses at 69% and real estate at 17%. It also sees adoption in security and investigations at 13%, health, wellness and fitness at 9%, plus midsize and enterprise organizations. Answer based on 54 reviews Features and Usability ### What are the key features of Brivo Access? Brivo Access includes core access management features like role-based permissions, badge management, and remote access control through web and mobile apps. Reviewers often highlight real-time activity tracking, audit trails, and reporting for monitoring entry events, plus multi-location management and third-party integrations for centralized security administration. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Brivo Access integrate with? Brivo Access integrates with Okta and Eagle Eye for identity and camera access control workflows. These integrations support linking door access with authentication and video monitoring tools, giving Brivo Access a focused set of third-party connections for security and facility management. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Brivo Access offer? Brivo Access provides in person training, live online sessions, webinars, documentation, and videos for getting started. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video guidance for teams reviewing setup steps and product features. Answer based on 6 reviews Getting Started and Support ### What customer support options does Brivo Access offer, and how do users rate the experience? Brivo Access offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users describe support as friendly and helpful at times, but experiences are mixed overall, with complaints about limited self-help detail, slow follow-through, multi-day issue resolution, phone transfers, and frustration during outages or billing concerns. Answer based on 15 reviews Security ### How does Brivo Access handle data security and access control? Brivo Access uses centralized access management, remote door control, temporary access assignments, badge expiration, profile suspension, audit trails, and real-time activity visibility to secure buildings across locations. It also documents threat analysis and system updates to help prevent breaches. Some reviewers report app crashes, outages, limited app controls, and occasional restrictions on reporting access. Answer based on 20 reviews Bugs and issues ### Does Brivo Access have bugs or reliability issues? Brivo Access has recurring reliability and usability issues that many teams find hard to ignore. Property managers, dealers, and gym operators often mention app crashes, sync problems, outages, confusing upgrades, and hardware recognition delays, while some users still find the core interface straightforward and daily access management manageable. Answer based on 18 reviews ## Features AI summary Based on 1,917 Facility Management reviews Capterra reviewers highlight these as the features buyers value most when comparing facility management software: - **Maintenance Management** (**45%** of reviewers rated this feature as critical) - **Work Order Management** (**55%**) - **Maintenance Scheduling** (**46%**) Brivo Access supports **Maintenance Management**. However, it does not include **Work Order Management** or **Maintenance Scheduling**. Instead, it offers **Real-Time Data** (**42%**) and **Real-Time Notifications** (**42%**), which give teams up-to-date visibility into facility activity and alert them to issues as they happen, helping businesses respond faster and manage day-to-day operations more effectively. Real-Time Data 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Real-Time Notifications 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 4.4 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Visitor Management 4.0 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Allow organizations to streamline the check-in process for visitors. Badge Management 4.1 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Create, manage, and print wearable badges Reporting/Analytics 3.3 (12) 58.33% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Brivo Access 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Badge Management: Create, manage, and print wearable badges - Commercial Properties: Designed to serve commercial properties - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Inventory Control: Monitor product stock levels - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Multi-Device Support: Support multiple types of devices - Multi-Location: Manage and support multiple locations - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Space Management: Manage occupancy and space utilization in facilities and buildings - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits --- Get Advice We can help you find the software with the features you need. Features 4.1 (54) 4.1 Based on 54 reviews ## Pricing Value for money 4.0 (40) ### Starting price Free trial not available Value for money 4.0 (40) 4.0 Based on 40 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (46) 4.2 Based on 46 reviews ## User reviews Overall rating 4.3 Based on 54 reviews Filter by rating 5(29) 4(15) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent JS Jeffrey S. Cloud Services Administrator Biotechnology ### "Brivo Access 2026 still a winner" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 Brivo Access is great user interface for all levels. Easy to use, reference, identify areas for effective and secure account management. Pros Brivo Genius is leading edge for AI resource/help index with ongoing knowledge base to help with all Brivo Access functions. Cons The sort and export features in Brivo Access are not functional and frequently asked for but not a good option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PZ Peter Z. President Health, Wellness and Fitness ### "Brivo letdown" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 January 22, 2026 My experience was not so good. It would have been nice had Brivo issued a warning that they were about to raise their monthly rates substantially when they sold us on the required upgrade. Pros It functions well overall but the phone app is not user friendly - very difficult to make changes in schedule on phone Cons in my small business, I was charged $1200 for a new control board 2 months ago, then hit will a 30% increase in my monthly fee this month. Seems like a predatory business practice to charge you a large sum for an upgrade that is required to keep service then increase monthly fees by 30% after you purchase the upgrade. The magnitude of the monthly increase is obscene and the reason given for the increase is a lame cliche - "Brivo informs us the increase is a result of its ongoing work to improve its suite of services." I certainly did not get a 30% enhancement of services. When I complained online to their customer service, I received a crappy "we apologize for the inconvenience<" translated as "sorry sucker." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Health, Wellness and Fitness ### "Fantastic to use in many different businesses " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2025 We always enjoyed using Brivo - Their customer support was fantastic, and we also received an answer if we ever came across any issues - we were looking into the Bluetooth access with our system but i think ours was outdated, Pros We used Brivo Access when we first opened our gym in 2015 - They are so reliable, and the system always works - never had a glitch in the system and members always able to get in - Reporting was easy Cons We were running a 24/7 gym so we had to gateway many things and brivo was one we had to sync with the gym software - which of course applied more integration fees - which we tried to eliminate - so i would have to fix two different software's all the time - Brivo access is the one that is affordable and fantastic it was the software we chose that was nickel and diming us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mark B. Vice President Security and Investigations ### "Security managers review of Brivo" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 3, 2025 Overall I am impressed with the ease of use of the product. Pros The best thing about brivo is that i am able to use my phone to unlock any door im near without having to look for keys. Cons Sometimes the app takes a little long upon opening the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jake D. Controller Construction ### "Simple Security Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 2, 2025 It delivers the product we need to manage our office security. Pros It helps us keep our office secure and provides visibility to everything going on around the office. Cons It can be a bit clunky at times and difficult to manage without a consultant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lola L. Leasing Professional Real Estate ### "Bravo for Brivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 18, 2025 I have had nothing but positive experiences with Brivo. Very easy to navigate. Pros The ease to program the fobs. It’s really helpful to also see activity. Cons What I like least about Brivo is that you can’t reprogram a fob that was previously used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Erica G. Director of Operations Religious Institutions ### "Fabulous Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2023 I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy! Pros It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time. Cons I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing! Reasons for choosing Brivo Access We switched from Tru Portal but it won't let me put that in. Tru Portal was awful and we are very happy that we switched! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gary B. R. President Real Estate ### "Great product, The worst customer service!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 22, 2023 Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help! Pros When it worked, it was a great product. Cons Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Wanted a more sophisticated system. A System that would be a virtual doorman. I inherited this system. Reasons for choosing Brivo Access I liked the product. You don't get to deal with the customer service, until you need them. Don't waste your time!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Amir A. President Hospitality ### "Stay Away From Brivo" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 8, 2023 Many years as a user and now as a facility manager, I recommend stay away from any software based access control Pros Security which is totally oversold for its security control which a farse. Cons Everything. This system is a pain to setup, control, manage and troubleshoot Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Jenny N. senior workplace manager Commercial Real Estate ### "Workplace Manager review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 11, 2022 Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable. Pros Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc). Cons too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps. Reasons for choosing Brivo Access reliability Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/234450/Brivo-Access/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MaintainX vs Brivo Access](https://www.capterra.com/compare/179296-234450/GetMaintainx-vs-Brivo-Access)