# Page 2 | Brivo Access Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Brivo Access the right Facility Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/234450/Brivo-Access/reviews

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Brivo Access

4.3 (54)

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Last updated March 13th, 2026

# Page 2 - Reviews of Brivo Access

## Showing most helpful reviews

Showing 26-50 of 54 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SA

Susan A.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Access in the palm of your hand"

July 1, 2022

5.0

Pros

What I enjoy most about using this app is the ease of use and ability to access my office at any time of the day or night without having to worry about having the right key or contacting the right person to let me in. It is safe and secure and super convenient.

Cons

If you are a first time user, you have to coordinate your first time use based on a scheduled time in order for your code not to expire.

Review Source

JH

Jennifer H.  
Administrative Services Coordinator  
Government Administration  
Used the software for: 2+ years

### "STFD Review"

March 22, 2022

4.0

Our overall experience has been good. It is easy to train new employees on the system.

Pros

This software is very easy to use. It is also very easy to make changes, updates, etc.

Cons

I don't feel that it is easy to educate/help yourself with this software. The help information could be a little more detailed. Although, the customer service is very friendly and helpful.

Reason for choosing Brivo Access

This was not my decision.

Review Source

CB

Carl B.  
Security & Access Control Manager  
Religious Institutions  
Used the software for: 2+ years

### "Brivo Access - where did the print features go?"

March 17, 2022

4.0

Indispensable

Pros

Ability to open doors, change schedules dynamically on any web pager

Cons

The print features from the previous version no longer available

Reason for choosing Brivo Access

True cloud access

Review Source

JV

Jamie V.  
Assistant Director of Safety and Security  
Higher Education  
Used the software for: 1-2 years

### "Brivo Review"

March 25, 2022

5.0

We have had a positive experience overall with Brivo. Then one con I listed could be something that I just haven't figured out yet. We have also had to have some assistance from Brivo support and that expereince was very positive.

Pros

The automatic door schedule removes the risk of someone forgetting to physically lock an entrance door at night. Badge access is also great because it is easier to control than using a physical key. Handing out physical keys allows someone access to a building 24/7. With badge access we can control building access.

Cons

I have not figured out how to add multiple schedules to a door. We have one building that I would like to allow to lock around 4pm every Tuesday and Thursday and then unlock again from 6-9pm, but I cannot figure out how to the second time frame. We just end up leaving the door unlocked the entire time.

Review Source

DF

Donna F.  
Receptionist  
Hospitality  
Used the software for: 6-12 months

### "Senior Community Brivo Access"

March 17, 2022

5.0

I love it as I am learning.

Pros

The fact that although I have not been properly trained, it is easy to navigate.

Cons

I do not like that duplicates can be administered without some type of notification that this is happening.

Review Source

EJ

Elizabeth J.  
Senior Real Estate Manager  
Real Estate  
Used the software for: 2+ years

### "Platform needs more adjustments. "

March 18, 2022

5.0

Pros

The app allows you to open a door remotely.

Cons

Brivo Classic onair was much more user friendly than the new version. The reporting features are not conducive for large databases. The databases should be able to be sorted more efficiently. When searching for a user name, you have to turn 30 pages of users if the name starts with a commonly used letter.

Review Source

AA

Amir A.  
President  
Hospitality  
Used the software for: 2+ years

### "Stay Away From Brivo"

April 8, 2023

1.0

Many years as a user and now as a facility manager, I recommend stay away from any software based access control

Pros

Security which is totally oversold for its security control which a farse.

Cons

Everything. This system is a pain to setup, control, manage and troubleshoot

Review Source

RV

Robert V.  
CEO  
Security and Investigations  
Used the software for: 2+ years

### "Worked Good For the first year but not now"

March 22, 2022

2.0

If it could stay working, it's fine but now the customer hates the product

Pros

At first it was easy to operate but now it's a lot more difficult. Not happy

Cons

Constant failure on the Boards, Tech Support is Horrible and Product Fails too much

Reason for choosing Brivo Access

Supposed Easy of Operation and Cloud Based

Review Source

JH

Joshua H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Love Brivo Access"

March 22, 2022

5.0

It's really good.

Pros

Ease of use and ability to do an audit to see who comes in and out of the building

Cons

The occasional outage. We use the mobile app primarily instead of a pin or physical badge. The app outage is the difference between someone having a "good experience" or "bad experience" at our business. The only other thing that bothers me is the ability to not transfer mobile passes when a user gets a new phone. I understand it's a security concern from an IT perspective. The blame gets shifted on the staff when it does. If there was a way to manage the issues that cause outages I would wear a brivo shirt to work everyday. (redundancy in the servers that manage the database)

Review Source

KL

Kris L.  
Commercial Office Manager  
Real Estate  
Used the software for: 2+ years

### "Brivo Assessment "

March 29, 2022

5.0

Overall brivo has provided the facility management we needed

Pros

Having the ability to remotely unlock doors has been invaluable

Cons

When the platform was upgraded I had difficulty moving to the new platform with the new administrators code and password it took some time with customer service to figure it out

Review Source

HP

Holly P.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Property Management Usage"

March 17, 2022

5.0

We have been using Brivo exclusively for access management for 11+ years and are very happy wit hit.

Pros

Ease of use and login to software is extremely useful to us

Cons

I do not like that software does not identify the actual number of the fob used, only the name.

Review Source

SP

Sakada P.  
Account Manager  
Security and Investigations  
Used the software for: 2+ years

### "FSG Brivo Review"

March 22, 2022

4.0

We're still learning Brivo Access

Pros

Ease of Access from web portal or mobile app. Usability is fairly easy even for novice users

Cons

3rd party integrations are clunky, have had syncing issues with 2N, Schlage Allegion, and with Alula. Only integrations without issue is with Eagle Eye, Salto, and Assa Abloy

Reason for choosing Brivo Access

I've sold Brivo for over 10 years

Review Source

PG

Pat G.  
Human Resources/Safety Manager  
Plastics  
Used the software for: 2+ years

### "Review"

March 24, 2022

4.0

Satisfactory for the most part.

Pros

Integration was handled through our IT department and was easy.

Cons

Reporting features; configuration of reports is poor.

Reason for choosing Brivo Access

Was IT Department decision

Review Source

JS

Jeffrey S.  
Cloud Services Administrator  
Biotechnology  
Used the software for: 2+ years

### "Brivo Access 2026 still a winner"

March 20, 2026

5.0

Brivo Access is great user interface for all levels. Easy to use, reference, identify areas for effective and secure account management.

Pros

Brivo Genius is leading edge for AI resource/help index with ongoing knowledge base to help with all Brivo Access functions.

Cons

The sort and export features in Brivo Access are not functional and frequently asked for but not a good option.

Review Source

AY

Alex Y.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Great Product for Safety "

March 22, 2022

5.0

Pros

The best features are being able to remotely provide access to workers or servicemen I have coming to any of my buildings. I also like that I am able to see what's going on in real time.

Cons

No I truly believe that I am getting what I paid for with this product.

Review Source

SK

Scotty K.  
Project Manager  
Construction  
Used the software for: 2+ years

### "Brivo Access review"

March 25, 2022

3.0

Excellent Tech Support, easy to use interface, but not a fan of the constant changes to the interface.

Pros

Ease of use and easily trainable to end users

Cons

Constant changes to the interface, including omitting useful tools on almost a weekly basis

Reason for choosing Brivo Access

rmr

Review Source

JS

Johnny S.  
Systems Admin  
Education Management  
Used the software for: 2+ years

### "Brivo - a simple easy to use product"

March 17, 2022

5.0

Pros

I like how the software is straight forward and easy to use. It doesn't over complicate the process.

Cons

Occasionally we do have problems with the Brivo system recognizing recent changes. I believe this issue is related to the hardware because restarting the hardware always resolves this issue.

Review Source

LH

Linda H.  
Assistant Manager  
Management Consulting  
Used the software for: 2+ years

### "Access Control"

March 29, 2022

4.0

Great!

Pros

Ease of adding and deleting decals at a press of a button.

Cons

There should be a way a place to record each decal to a specific vehicle.

Review Source

AH

Arif H.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use"

March 22, 2022

5.0

Pros

Brivo software is great it is easy to use

Cons

Brivo software is great, nothing to dislike

Review Source

GK

Goldsworth K.  
Sales  
Security and Investigations  
Used the software for: 6-12 months

### "none"

March 19, 2022

5.0

activity and user info

Pros

ease of use - the help section allows us to have time to assist other customers

Cons

the conversion to the new software is confusing for customers and us as an integrator to know who has merged and who hasn't

Reason for choosing Brivo Access

no

Review Source

BJ

Ben J.  
Managing Director  
Venture Capital & Private Equity  
Used the software for: 6-12 months

### "Brivo User"

March 17, 2022

3.0

Pros

It is easy to use and the UI works well.

Cons

Don't like how Brivo does not do any direct sales and that we have to use a middleman. Also, the app is unreliable at times and often crashes for Android devices.

Review Source

AR

Alessia R.  
Sr. HR Generalist  
Automotive  
Used the software for: 1-2 years

### "Easy to Usa"

March 17, 2022

4.0

Pros

I like that we can deactivate badges down to the hour. It helps with emergencies and with making sure that anyone that shouldn't be allowed does not have access

Cons

Nothing that I have noticed so far, sometimes there are glitches, but that is normal with technology

Review Source

TC

Terese C.  
HR Assistant  
Mental Health Care  
Used the software for: 2+ years

### "Prefer old software to New"

March 17, 2022

4.0

I was trying to use the new software but it was not user friendly. So, I reverted back to the old software.

Pros

The old software is more user friendly, very easy to use.

Cons

I never figured out the New program. What ever happened to manuals?

Review Source

KN

Krystal N.  
HR Manager  
Automotive  
Used the software for: 2+ years

### "Good System"

March 17, 2022

5.0

Pros

This is very user friendly. The use of both platforms to see user activity and groups makes htings easier.

Cons

Nothing now. I am finally able to utilize the adding groups feature in Brivo Access which is much easier than the original platform.

Review Source

SB

Sherri B.  
Receptionist  
Law Practice  
Used the software for: 2+ years

### "Working with Brivo"

March 29, 2022

4.0

Allowing personnel to access and move about in our building seamlessly.

Pros

For the most part, the product is easy to use.

Cons

Going from the "Card Bank" to the directory to input a person's name and card information, there are too many steps. It should be an easier way to delete their information out of the system with out going back and forth between the card bank and the directory.

Review Source

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