# Freshsuccess Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Freshsuccess the right Customer Success solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234471/Natero/reviews --- Freshsuccess 4.6 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Freshsuccess Ease of use 4.4 Customer Service 4.8 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garrett G. Marketing Manager ¿ Technology Computer Software Used the software for: Less than 6 months ### "Fantastic" February 6, 2019 5.0 So far very good experience with Natero. We haven't been using the platform long enough yet to judge its effectiveness on measuring health and likelihood of churning, but based on the datasets we're pulling in, I'm pretty confident that it's going to do the job very well. Our CES team is thrilled about having Natero. Pros By it's nature, Natero is a very complicated product. It ties together a bunch of different datasets and presents them as a unified indicator of client health. To Natero's credit, they've done a very good job of creating a team and process that can get a new client from A to B. For the most part, implementation was painless - with only the instances of data issues on our end slowing things down or complicating the process. The integrations team was all over helping us get set up, and I was very pleased that Natero built a custom integration into a 3rd party tool so we could pull in NPS data and associate it with client accounts. The app works great and is easy to use once you've learned where everything is in the platform. Cons I can't say anything negative about Natero - for the complexity of this kind of product and the data it pulls in, everything was relatively easy. The only thing that would have helped might have been more direct involvement with us on the integration process to speed things up. We had tons of interaction with the onboarding team, but I think we might have been able to speed up our particular onboarding process if we'd had a dedicated person walking through it with us. That said, for the pricing compared to enterprise level solutions, I'm extremely happy with this. Review Source Vance P. Customer Success Manager Computer Software Used the software for: 2+ years ### "Success Defined!" October 11, 2018 5.0 As a small CS shop in a startup we wanted a big time solution on a start up budget. We got more than we anticipated in the area of immediate positive results for the CSM's. Increased visibility with integrated ability to manage the entire life cycle of customers. Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success Pros The platform is as simple or as complex as desired. Integrations are seamless. Reporting functionality is top notch. Support is unmatched, Echo Song is priceless. I would implement this solution into my families home life if I could.... and I just might! Cons The only thing I can even come up with as a "dislike" and it is still a positive. It is that the Natero platform has so many effective features, apps and processes that one would be hard pressed to become a pro on them all. Review Source Supreet K. Senior Customer Success Manager Internet Used the software for: 6-12 months ### "Easy to use tool to capture progress regularly" December 27, 2018 4.0 It's been pretty great overall. I am now - - better able to assess progress with my accounts - see all my weekly calls, updates in one place - take action on any red flags immediately - manage upsell/churn effectively - see all client communication in one place Pros Earlier, we used to capture a lot of account related stuff on Google Sheets. That was okay for a small team, but as we scaled from a team of 4 to 20 (and still growing) - things started getting difficult and we realised we needed a proper Customer Success tracking tool to capture all of our account related updates, actionables, goals, tasks and track them on an ongoing period. The tool is easy to use - has several dashboards that give quick overviews, integration has easy and Natero can capture data from multiple sources which eventually decides the account Health Score - an important tracking metric for any CS team. Cons At times, the tool becomes slow and unuseable. Some of the data points take longer than usual to sync. Review Source SP Shaune P. CSM E-Learning Used the software for: 1-2 years ### "Great Customer Success Tool" July 20, 2019 5.0 Pros I use Natero daily to manage the health of my client's accounts. It took some time to learn how to navigate, but within a couple of weeks, it's extremely familiar. It tracks all of the important metrics, is quite customizable from an admin perspective, allows users to create lists and dashboards, as well as send email campaigns to contact lists that you can create (including customizable templates or with HTML). Their support is absolutely fantastic; fast to reply to tickets and questions and extremely thorough in their follow-ups. Cons I would like the ability to see which links users click on within the newsletters that we send - generally just more info with the campaigns in general because I'm not able to fully maximize the potential there. Review Source George M. Lead Customer Success Manager E-Learning Used the software for: 6-12 months ### "An already great product, with a lot of potential" January 3, 2019 5.0 It allows us to have a main point of reference for all accounts, and integrate our insight into each one, whether it is the CSM's opinion, our platform's usage, their contracts, etc. Pros The reporting functionality and capabilities are quite extensive. The home page of each client is customizable and can provide extensive insight into each one at a glance. Integrations with multiple external platforms have been very useful to us. The Support and Customer Success departments are very helpful and responsive. Cons Although very extensive, the reporting functionality has a steep learning curve and might appear difficult to less experienced team members. We have got less usage out of the Email Center than we would like to, as this is still lacking some critifical functionality for us. Review Source SP Shaune P. CSM E-Learning Used the software for: 1-2 years ### "Great product & outstanding support" December 2, 2018 4.0 Makes the day-to-day tracking and follow-ups really easy and intutive. Pros We live in Natero at our company; great metrics available to manage the health of our accounts effectively. The insights and tracking of product usage are excellent, and any time I've had an issue, the support team acts on it immediately and professionally. Cons I'd love to see some enhanced things around email campaigns and automated workflows in terms of comms. Review Source EP Elizabeth P. VP of Customer Success Computer Software Used the software for: 6-12 months ### "Great, easy to use platform" November 26, 2018 5.0 The software has been great and very useful for our team. Pros Gets the job done for our CS team; easy to use and has all of the features we need. Cons There are a lot of features we don't use unfortunately. I wish it could be slightly easier to figure out what we need to be using and how we could adopt the rest of the features. Review Source SE Star E. Director of Customer Success Computer Software Used the software for: Less than 6 months ### "Flexible, user friendly with great reporting" June 12, 2017 4.0 The ability to organize tasks and sub task per customer with ease. Pros The reporting is really strong! It is nice to be able to dig deep into the data to discover patterns The ease of integrating systems. Oh and importing data is the fastest experience I have ever had. Less than a second to import thousands of data points. Incredible! You feel heard when you give suggestions and feedback Cons The onboarding experience could use a little polishing but you kind of expect that in a growing company. 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