# Instinct Science Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Instinct Science Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/234498/Instinct-EMR --- # Instinct Science Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Instinct Science ## What is Instinct Science? Instinct is the veterinary industry's first practice management software with natively integrated digital treatment sheets so you can keep track of patient history and treat your patients from one place. We call this a Veterinary EMR. Instinct's suite of expert-guided tools allow hospitals to supercharge practices, create a safer environment for all patients, and restore work-life harmony for veterinary teams. ## What is Instinct Science used for? [Veterinary](https://www.capterra.com/veterinary-software/) Overall rating Based on 238 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Instinct Science alternatives [4.6 (277)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (97)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (283)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting price $116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Starting price $290.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/234498/Instinct-EMR/alternatives/) ## FAQs about Instinct Science Overview ### What problems does Instinct Science solve? Instinct Science solves paper-based treatment chaos, missed charges, medication errors, and poor communication in busy veterinary hospitals. It centralizes treatment sheets, vitals trends, charting, scheduling, and drug dosing safeguards so doctors, technicians, nurses, and ER or ICU teams can manage hospitalized patients faster, more safely, and with clearer handoffs. Answer based on 161 reviews Overview ### Which roles and teams benefit most from Instinct Science? Instinct Science is most used by veterinarians, emergency clinicians, and veterinary technicians who need fast, accurate treatment documentation and clinical workflow support. Practice managers, hospital administrators, and owners benefit from standardized records, smoother team coordination, and operational oversight, while assistants and coordinators use it to streamline case communication and patient handoffs. Answer based on 238 reviews Overview ### What company size and industries is Instinct Science built for? Instinct Science is built mainly for small veterinary hospitals, with 71% of reviewers from small businesses and 92% from Veterinary. It serves emergency, specialty, multi-practice, and urgent care veterinary hospitals, with additional use in Medical Practice at 5% and Hospital & Health Care at 4%, primarily for veterinary care. Answer based on 238 reviews Features and Usability ### What are the key features of Instinct Science? Instinct Science includes core veterinary workflow features like treatment sheets, patient records management, treatment planning, and SOAP notes. Reviewers also highlight differentiators such as the whiteboard, medication dosing safeguards, integrated Plumb’s references, billing and charge capture, plus client communication through chat, reminders, and scheduling. Answer based on 109 reviews Integrations ### Which third-party tools and platforms does Instinct Science integrate with? Instinct Science integrates with Cornerstone Software, Covetrus Avimark, and ezvetpro, with reviewer-confirmed use for billing, patient check-in, and treatment workflows. Official integrations also include Asteris, Ellie, FetchIt, IDEXX Neo, PetDesk, and Talkatoo, giving veterinary practices connections across records, imaging, communication, and practice management. Answer based on 34 reviews Getting Started and Support ### How easy is it to onboard and train a team on Instinct Science? Instinct Science offers in-person training, live online sessions, webinars, videos, and documentation. Most clinicians, nurses, and new hires learn the basics quickly because the interface feels intuitive, even with minimal training. Practice managers and teams new to veterinary software may need more guided onboarding, especially during setup and early workflows. Answer based on 27 reviews Getting Started and Support ### What customer support options does Instinct Science offer, and how do users rate the experience? Instinct Science offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, helpful, and easy to reach, especially through around-the-clock chat with real people. Some mention occasional bugs, feature-request delays, and AI triage before reaching a person. Answer based on 68 reviews Security ### How does Instinct Science handle data security and access control? Instinct Science uses built-in safety measures, drug dosage calculations, safe dosage ranges, fail-safes to prevent incorrect dosing or double medicating, alerts, and cloud-based access to help teams monitor patients securely and reduce medical errors. Access control can feel restrictive, since some database changes require management approval, and occasional freezing is noted. Answer based on 14 reviews Patient treatment ### How well does Instinct Science handle patient treatment plans? Instinct Science makes patient treatment plans easy to organize, adjust, and follow across busy veterinary teams. Emergency hospitals, specialty clinics, and technicians often value the visual scheduling, templates, drug references, and communication tools, though some users mention scrolling, search limits, tablet constraints, and occasional confusion with timing or order visibility. Answer based on 109 reviews ## Who uses Instinct Science? Based on Capterra reviews from the past 3 years Company size Based on 180 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 180 reviews Health & Medical 56% Health & Medical 56% Administrative 13% Strategy & Operations 1% Customer Services & Support 1% Others 29% Top industries Based on 180 reviews Veterinary 93% Hospital & Health Care 4% Medical Practice 3% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Records Management 4.7 (159) 84.28% of 159 reviewers that rated this feature as important or highly important Instinct Science offers organized, easily accessible patient records with customizable templates and intuitive navigation. Users think it simplifies managing, updating, and retrieving records, making daily tasks smoother and reducing errors in documentation. Charting 4.8 (126) 92.86% of 126 reviewers that rated this feature as important or highly important Instinct Science gives you customizable, intuitive charting that streamlines note-taking and treatment tracking. Reviewers appreciate the ease of use, quick data entry, and clear templates, noting it helps them stay organized and improves record clarity for patient care. Treatment Planning 4.8 (123) 79.67% of 123 reviewers that rated this feature as important or highly important With this capability, you can quickly create, modify, and organize treatment plans using templates and bundles. Reviewers indicate it saves time, is easy to use, and supports efficient hospital workflow, though some wish for better medication tracking and timing options. Billing & Invoicing 4.4 (118) 76.27% of 118 reviewers that rated this feature as important or highly important You benefit from automatic invoice generation as treatments are completed, reducing missed charges and saving time. Reviewers appreciate the integration with payment systems and easy charge capture, but some mention a desire for simpler payment options and better system integration. Prescription Processing 4.6 (106) 78.30% of 106 reviewers that rated this feature as important or highly important It helps you process prescriptions efficiently with integrated Plumb’s and dosage calculators. Some reviewers find it easy to use, value the medication history access, and appreciate label printing, though several mention recurring issues with Dymo label printer integration. Communication Management 4.6 (81) 86.42% of 81 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Instinct Science 41 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar You benefit from automatic invoice generation as treatments are completed, reducing missed charges and saving time. Reviewers appreciate the integration with payment systems and easy charge capture, but some mention a desire for simpler payment options and better system integration. Track and manage schedules and meetings via an integrated calendar Instinct Science gives you customizable, intuitive charting that streamlines note-taking and treatment tracking. Reviewers appreciate the ease of use, quick data entry, and clear templates, noting it helps them stay organized and improves record clarity for patient care. Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email A collection of customer information such as contact details, demographics, previous interactions, etc. Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Create and securely store digital patient records Information, data and reports that are being tracked over time Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Patients can register for appointments in advance online Instinct Science offers organized, easily accessible patient records with customizable templates and intuitive navigation. Users think it simplifies managing, updating, and retrieving records, making daily tasks smoother and reducing errors in documentation. Accept, record, and reconcile financial transactions It helps you process prescriptions efficiently with integrated Plumb’s and dosage calculators. Some reviewers find it easy to use, value the medication history access, and appreciate label printing, though several mention recurring issues with Dymo label printer integration. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes With this capability, you can quickly create, modify, and organize treatment plans using templates and bundles. Reviewers indicate it saves time, is easy to use, and supports efficient hospital workflow, though some wish for better medication tracking and timing options. Create, design and manage workflows for repetitive tasks Features 4.8 (238) 4.8 Based on 238 reviews ## Pricing Value for money 4.8 (173) Value for money 4.8 (173) 4.8 Based on 173 reviews ## Integrations [ Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[ Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[ PetDesk](https://www.capterra.com/p/166086/PetDesk/)[ IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[ FetchIt](https://www.capterra.com/p/182373/GoFetchIt/)[ Asteris](https://www.capterra.com/p/214763/Asteris-Keystone/) ## Support, customer service and training options Customer Service 4.9 (212) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (212) 4.9 Based on 212 reviews ## User reviews Overall rating 4.9 Based on 238 reviews Filter by rating 5(217) 4(19) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DF Dylan F. Nurse Veterinary ### "Instinct for the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Instinct has grown in the 4 years that I have been using it into a great PIMS for our mixed general and ER practice. We love the whiteboard and really appreciate how receptive your team is to our feedback, good or bad. Pros I find the integration with our Idexx send out labs to be very easy to navigate. I also like the updated anesthetic monitoring sheet. The inpatient/outpatient/boarding patient flow is easy to navigate Cons The new scheduling interface I was not a fan of but your team has so far allowed different users to keep the older option which I appreciate. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) [Infinity](https://www.capterra.com/p/186420/Infinity/) New practice. But have only found my experience enjoyable and not daubtibg Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jennifer P. Veterinarian Hospital & Health Care ### "Easiest PIMS to learn and to teach !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Overall experience 10/10 and we are almost at 5 years with the EMR version. I could cover most everything in 45 minutes with a new doctor and they all felt that it was very intuitive. Missed charges are very infrequent due to the full EMR version . The team is also very responsive to requests for help as well. Pros We opened a new ER with all new equipment and a new software to all of us. This PIMS has been the easiest to use, and the easiest ti train relief doctors on. Cons Not a real con, but I would love the options for label printers to be expanded . Dymo software is a pain Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Instinct Science Better treatment sheet and full EMR. The treatment sheet seemed very easy to set up and document treatments, and then have them invoiced at the same time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KO Kelsey O. RVT Veterinary ### "Love this PIMS!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Great experience from start up to day to day. Great support. someone is always available to answer questions. They are always improving and taking input on how to improve. Pros ease of use. Very user friendly staff need very little training to be able to use the software. Great support. Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat Cons I've not come across a downfall yet. We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Instinct Science support, good reviews, emergency specific platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Emily M. Registered Veterinary Technician - Surgery and Anesthesia Lead Veterinary ### "Getting better as time goes on, user friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 27, 2026 I love it, I asked my new hospital (when they were building it from scratch) to considering using it as I feel it is very user friendly and adaptable Pros online customer support so I don't have to sit on the phone is great; very nice to have all things in one system instead of one thing for inpatient management and another for charges etc Cons it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Ezra S. Staff surgeon Veterinary ### "Instinct #1 " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 I am an instinct lifer. I will always be grateful for the time that it has saved me with my records. Pros I am always impressed with the industry leading innovation. When taken into account all aspect of an EMR, there is a significant value for money. The customer support is amazing as they’re always available to help. Cons Not anything to speak of. I would like for there to be an iPhone app but apparently that is in the works. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Animals was no longer sufficient for our practice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Amy L. Licensed Veterinary Technician Medical Practice ### "Good program to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 26, 2026 Overall good. No big complaints. Lots of this can be catered to your needs and preferences. But it does take some getting use to. Pros Quick, simple and easy to use. I like this much more compared to other programs. Can also use this from home instead of only at work. Cons Some things isn't too easy. For example if i need to alter the time. Sometimes it only allows 15 min intervals. Switched from [Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Did not have all the functions that we need. Especially anesthesia charting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Lucy N. RVT Veterinary ### "Great Team and Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2025 Its been great, the team are super helpful and pleasant to work with. I've appreciated their time helping me. Pros Its ease of use and easy search options. When I have needed to find information, its been easy to use. Cons None - the product has been great and the team are really easy to work with if there is ever an issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Samantha B. Manager of ECC Veterinary ### "Best vet software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2025 I love it, it is extremely intuitive. It truly works well for a large speciality hospital. They also will adjust the things we need Pros The treatment sheet is very good for ICU patients Your team works with AMC very well to change the things we need Cons More drop down menus Blood transfusion integrated to have every 15 minute intervals AX mode have the PIP/PEEP part of the graph Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) To have everything in one, and be able to change the things we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Simone C. RVT Veterinary ### "Instinct is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2025 Amazing. The customer support is so friendly and that time I emailed the company just to say that I liked the little hedgehog on the sleep screen got such a friendly email back. Pros It's the most user friendly, intuitive, and helpful program I've ever used. The integrated Plumb's function makes medication orders so easy. The EMR and charge capture integration with the terminals is great. The anesthesia monitoring form is so much smoother than the paper and I've never come across another program that uses anything else. Cons I like everything it is my absolute favorite program as a technician, especially in a busy ER and when it comes to the treatment sheet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jordan M. Emergency Veterinarian Veterinary ### "JAM Synopsis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2025 Saves me time, makes me money, I love it. I will not work at a hospital that does not use it. Could not be happier. Pros I love your guys' shit! Keep up the solid work. So effiicient, so stream-lined and integrative. -Dr. Jordan A Marcus Cons Wish there was an easier way to track patient weights. Wish there was a way for associates to track our production, not just admins. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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