---
title: "Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/234498/Instinct-EMR/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Instinct Science

4.9 (238)

[View alternatives](https://www.capterra.com/p/234498/Instinct-EMR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Instinct Science

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

WV

William V

Office and Accounts ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction.“

April 28, 2025

EM

Emily M

Registered Veterinary Technician - Surgery and Anesthesia LeadVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying“

May 27, 2026

KO

Kelsey O

RVTVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat“

May 27, 2026

BI

Bruce I

Medical DirectorVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records.“

June 16, 2025

NS

Natalie S

Registered Veterinary TechnicianVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“as an emergency vet tech I like the convenience for patient charts and monitoring, also the quick access to plumbs for any drug-related questions has been very helpful“

December 20, 2024

SC

Suna C

Veterinary StudentVeterinary, 201 - 500 employeesUsed the software for: 1-2 years.

“It's hard to search for past patients - I wish there were options for advanced search (e.g. by keywords in diagnosis or notes).“

December 20, 2024

DF

Dylan F

NurseVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“I find the integration with our Idexx send out labs to be very easy to navigate.“

May 28, 2026

CB

Chey B

VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months.

“The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!“

September 5, 2025

## Showing most helpful reviews

Showing 1-25 of 238 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Briana W.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Indispensable online treatment management that works seamlessly for doctors + nurses"

March 24, 2023

5.0

Excellent experience-having used paper treatment sheets and other online treatment systems, Instinct is far superior. It is easy to use and helps with hospital flow for both doctors and nurses. Helps ensure patients are receiving timely treatments, VASTLY decreases likelihood of medication errors with the help of Plumbs integration, and is aesthetically pleasing.

Pros

It is incredibly intuitive to use and took little training. I can easily create treatment plans as a doctor, see vital signs, immediately see important patient alerts, change doctors, assign a patient to myself I'm working on....the list goes on. It is an amazing software that has made my life in vet med much easier to navigate - both as a nurse, and now as a doctor!

Cons

I have few cons - the main one is that it is hard to see the total # of doses of a certain medication a patient has received during its hospitalization stay. Would love a screen that brings up all formulations/doses of a medication at once.

Review Source

AM

Ashlyn M.  
Veterinary Nurse Manager  
Veterinary  
Used the software for: 1-2 years

### "Instinct Review"

June 6, 2025

5.0

From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat! This is what makes the biggest difference.

Pros

We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat!

Cons

We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Instinct Science

It still looked and felt 'old' compared to Instinct, and it still would have been 2 platforms vs the single platform with Instinct

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

We needed digital treatment sheets, so we went with Instinct (thank goodness smart flow wasn't available at the time), and after a few years with the treatment sheets, we wanted a cloud based PM software, and Instinct seemed like the natural choice

Review Source

BT

Brianna T.  
Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "Veterinary nurse "

October 27, 2023

3.0

Pros

I like it’s streamed lined process and format

Cons

It’s very challenging accessing certain patient files

Review Source

Response from Instinct Science

November 15, 2023

Hi Brianna, Thank you so much for taking the time to review Instinct Science. We'd love to help resolve your patient file access -- if you are still finding trouble, please reach out to caroline@instinct.vet or our general support inbox support@instinct.vet. Our support team is also available 24/7 via the chat support bubble in the bottom left navy sidebar :)

EK

Erica K.  
LVT  
Veterinary  
Used the software for: 1-2 years

### "I love Instinct"

September 5, 2025

5.0

Overall- I love that our practice moved to using Instinct. As someone who has used many vet software programs, it is the one that is actually useful for the vet staff. As a technician, I love the treatment sheet use and the anesthesia record. As a teacher, it is user-intuitative, so it is easy to teach to new staff, and easy to find resolutions to any questions

Pros

love the customer support and the ease of use- it is user intuative. Even if you have a question, they are quick to answer or come up with a solution. Even people who are new to vet med find the program easy to use!

Cons

integration with some of our blood machines- although it is being worked on. Specifically Lytes and iStat

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

wanted an all in one product that works for all aspects including treatment sheets and anesthesia

Review Source

FV

Fayth V.  
Owner, Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Owner, veterinarian"

April 30, 2025

4.0

Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years.

Pros

Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances.

Cons

Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Instinct Science

As an ER we knew we needed Tx plans. At the time I was only aware of Smart Flow, but it did not have an EMR and you had to purchase Neo. I did not like the idea of having 2 separate systems. And Neo seemed less customizable.

Review Source

JD

Jennifer D.  
Medical Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Instinct Science - a great experience"

April 29, 2025

5.0

The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns.

Pros

What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.

Cons

This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.

Alternatives considered

[easyVET](https://www.capterra.com/p/134498/easyVET/)

Reason for choosing Instinct Science

Willingness to take feedback and advancements that Instinct made while onboarding.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

It was outdated and slow to use, except inventory.

Review Source

MW

Michelle W.  
Hospital Administrator  
Veterinary  
Used the software for: 2+ years

### "Best Cloud Based PIMS around!"

April 29, 2025

5.0

My onboarding experience was the smoothest ever! Our case manager thought of everything, helped with all the uploads, made relevant suggestions on how to create new protocols and work around. Since then they have been there when we need them and we love it!

Pros

Instinct is intuitive, constantly adapting to what we need and request. Their staff is top notch, none better in the field. It is easy to use, cloud based and the staff loves it!

Cons

Currently the owner chat function could use some updating, but it is on the list and I am sure we will see something new soon!

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing Instinct Science

Far and wide the best available, we demo'd several

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We wanted a more intuitive cloud based system

Review Source

MW

Michelle W.  
CEO  
Veterinary  
Used the software for: 6-12 months

### "Great Option for 24H Hospital"

April 28, 2025

5.0

It has been a wonderful improvement from our prior practice management software. The team loves it and management has all the data needed. It is exactly what we needed for our busy 24h hospital.

Pros

It is intuitive, flexible and offers a wide range of reports and management focused data. Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. There is a robust self training program available for new team members that gets them up to speed quickly and great product support anytime we have questions.

Cons

There are a lot of options and set up takes some time to ensure things are working best for your hospitals needs. It is wonderful once you spend the time setting it up.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)

Reason for choosing Instinct Science

More functionality and intuitive use. It was easier to train staff and had all the reporting functions we needed.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We wanted a cloud based solution and a more automated and streamlined process.

Review Source

RF

Roxana F.  
Clinical services manager  
Veterinary  
Used the software for: 1-2 years

### "Instinct is instinctual "

September 5, 2025

4.0

Much easier and very well done. Printouts for owners are neat and easily read. Plumbs is very helpful for my newer DVMs.

Pros

It is very user friendly and instinctual! New staff have said it is the easiest program that they have used out of many.

Cons

Signature pads don’t work as well. That is the only issue that I really have with it since everything else is wonderful.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Needed something better for use. Since cornerstone is very difficult

Review Source

EM

Emily M.  
Registered Veterinary Technician - Anesthesia Lead  
Veterinary  
Used the software for: 2+ years

### "LOVE this platform"

July 2, 2025

5.0

I love it, tell people that I love it and convinced my surgeon friend who opened his own practice to use it as his main practice management software.

Pros

Being able to easily send feedback and request app updates and features through the app itself in instant-messaging fashion. Makes it easy to ask for things when I think of them so I don't forget, and so I don't avoid doing it just so I can skip a phone call.

Cons

The anesthesia sheet print-outs (or computer-generated attachments) print out VERYA long, like 15-30 pages depending on how long the procedure was. But then again I focus on anesthesia, and only have used it for ax mode and inpatient mode so far.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/)

new practice was already using it for inpatients

Review Source

JB

Jessica B.  
Associate Veterinarian, Critical Care  
Veterinary  
Used the software for: 1-2 years

### "As if Cornerstone and EzyVet had a love child"

December 19, 2024

5.0

Overall, it is a very user friendly, time efficient medical record with a solid treatment sheet. Built in access to drug calculator and Plumbs are extremely helpful.

Pros

I've only used this in the clinical setting- not for data capture or billing purposes. This is my second favorite veterinary medical records platform, after EzyVet. I've used everything from DVMaxx, VMACS, a literal typewriter, Impromed, AIS, and the much hated Cornerstone. Instinct's medical record and treatment sheet interfaces work well, even in the hectic ER. We are able to set up templates for data entry and bundled treatments which are great help with efficiency. The medication calculator is a literal lifesaver. So many medical errors have avoided with this one feature. Ease of e mailing, and the ability to copy/paste, and use snippets are excellent.

Cons

Seriously, though. What is with the breed abbreviations? So confusing.... I'd love the thumbnail feature that EzyVet has, linking rad and US images to the medical record. I'd also like a cat or dog icon (or bearded dragon, we don't judge) to help quickly help identify species.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Needed a larger database and more versatile treatment sheet

Review Source

KW

Kayla W.  
Associate Veterinarian and Medical Director  
Medical Practice  
Used the software for: 1-2 years

### "The modern veterinary software"

December 19, 2024

5.0

Great experience in use and with customer support

Pros

Instinct is the most modern veterinary software I have used. It looks nice and is very user friendly. The treatment board is awesome, super easy to use and helps calculate doses. The best part is that it is always getting better and the team takes your feedback into account!

Cons

There are some bugs that still need to be worked out and improved on, however, as noted above, that is always improving with instinct! Unlike other softwares that haven't changed in years!

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Impromed was like using windows 98. We used instinct treatment board first and then wanted to get on the full EMR

Review Source

SC

Susan C.  
CVT, Manager  
Veterinary  
Used the software for: 2+ years

### "HAEC Loves Instinct "

September 5, 2025

5.0

Amazing! I love everything overall and love that the feedback I give is often followed later! Instinct is easy to use and great overall for all levels of technology users.

Pros

Easy to use even for those who struggle with technology. I love how easy everything integrates. My favorite is the live help at any time! Everything is amazing!

Cons

When updates make visual changes. I appreciate the updates that are always being made but I wish the visual aspect would stay more similar. It slows us down each time there is an update. I would love the option to opt in or out of some feature updates also.

Review Source

RL

Rebecca L.  
Medical Director, owner  
Veterinary  
Used the software for: 1-2 years

### "5 stars. Brand new ER happy with choice of instinct. "

September 6, 2025

5.0

I am very happy we went with instinct and commonly tell others our positive experiences. It was a lot to get it set up but overall easy now that set up.

Pros

The ease of use. We can just through relief vets into it with minimal training and very intuitive. That it is very intuitive overall. That it is really good to not miss charges. The improvements that occur fairly quickly based on user suggestions.

Cons

Having to ask team to make vitals. Waiting for them to be made. That it doesn't prompt you when client chat occurs. Improved search now but before it was search. The inability to search patients based on things like diagnoses.

Review Source

JM

Jordan M.  
Emergency Veterinarian  
Veterinary  
Used the software for: 2+ years

### "JAM Synopsis"

September 6, 2025

5.0

Saves me time, makes me money, I love it. I will not work at a hospital that does not use it. Could not be happier.

Pros

I love your guys' shit! Keep up the solid work. So effiicient, so stream-lined and integrative. -Dr. Jordan A Marcus

Cons

Wish there was an easier way to track patient weights. Wish there was a way for associates to track our production, not just admins.

Review Source

MT

Morgan T.  
Vet  
Veterinary  
Used the software for: 1-2 years

### "Great overall"

September 6, 2025

5.0

I've had a great experience with Instinct whiteboard and with Standards. I love the client handouts in Standards and literally use it everytime I work.

Pros

It is very easy to use and shows everything very clearly. I also love that the formulary is built right in and easy to access.

Cons

The way my practice has it set up. We didn't think everything through when implementing it. I do wish the team helping with the set up worked with our management more on better ways to implement it.

Review Source

TR

Thairiny R.  
Lvt  
Veterinary  
Used the software for: 1-2 years

### "The best software for vet medicine "

September 6, 2025

5.0

I have had an amazing experience by far and recommend it when I go to hospitals that don’t have it. 100% recommend.

Pros

I like how convenient it is when we have to do patient treatments. It is easy to use and quick. 5 stars

Cons

Sometimes when there is an update it can lag but it’s not so common. It is sometimes slow but then it can pick up quickly.

Review Source

AT

Autumn T.  
Vet Tech  
Veterinary  
Used the software for: 1-2 years

### "Great Program"

September 6, 2025

5.0

I really have liked using it. I went from a clinic with a whiteboard to this and it is much more organized and easy for everyone in the hospital to see

Pros

Very easy to use. Information stays very organized between hospitalized and outpatients. Haven't really had any issues.

Cons

The search feature is a little hard to work/find sometimes as someone who isn't very good with technology.

Review Source

TN

Thamires N.  
Er vet  
Veterinary  
Used the software for: 1-2 years

### "Love it, easy to use! "

September 6, 2025

5.0

Great! I find it easy to use and train new staff members. Nurses love using it because it’s organized

Pros

Plumbs integration and the fact that it calculated drugs and gives me safe ranges. Easy to edit and change

Cons

No sync with our current pins software, can’t integrate directly so costs don’t cover over which is tough.

Review Source

BC

Bridgett C.  
Veterinarian  
Veterinary  
Used the software for: Less than 6 months

### "Love Instinct! "

September 5, 2025

5.0

Highly recommend, we used to use paper treatment sheets but now since we have switched to Instinct it's so much easier.

Pros

The treatment plans are so helpful, I love that Plumbs monograph is fully integrated into the product, very visually appealing and easy to understand.

Cons

It can be difficult to see all of the orders/having to scroll to see things, having things be missed accidentally. It would be great if there was some sort of pop up message to communicate with the rest of the team when new orders have been put in for a patient.

Review Source

MB

Meghan B.  
Practice manager  
Veterinary  
Used the software for: 2+ years

### "Excellent Veterinary software"

April 28, 2025

5.0

Excellent experience! Any issues we've run into have been handled quickly, and there havent been many issues! They are constantly updating/improving things and each and every addition has been a game changer. Awesome program!

Pros

Extremely user friendly, everything is in one place so you're not having to toggle between different programs, excellent customer service

Cons

It would be nice if you could rearrange the order of staff on the calendar

Review Source

AS

Anupreet S.  
Vet  
Veterinary  
Used the software for: 1-2 years

### "Clinicin brief"

September 5, 2025

5.0

Pros

Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information

Cons

Nothing much I can think about,can bring in more iCE stuff which helps a lot to even gain information and CE too

Review Source

MH

Mike H.  
Medical Director  
Veterinary  
Used the software for: 1-2 years

### "LOVE Instinct for Vet Hospitals"

May 1, 2025

5.0

Our team relies on its use for in and out-patients. Definitely an overall positive experience to our culture and workflow!!

Pros

Instinct is an amazing tool to help our hospital with treatments and aid in communication across departments.

Cons

No negatives about the software. I'd love to use the electronic medical records aspect, but we have not yet implemented.

Review Source

MB

Matthew B.  
Professor of Emergency and Critical Care Medicine  
Veterinary  
Used the software for: 2+ years

### "Best in the Business"

December 20, 2024

5.0

Instinct has allowed us to deliver care more efficiently with greater safety. I'm excited about future expansion of the Instinct Science suite of products.

Pros

Instinct Treatment Sheet is the best in the business and miles ahead of competitors. Safety measures built into the system are an big advantage. Plumb integration is tremendous and very valuable. Excited about the ePrescribing (although I haven't had the opportunity to learn much about it) as I think it'll further allow us to operate more efficiently. Instinct Med Record is intuitive and customizable to the needs of the practice.

Cons

I wish our hospital was able to better integrate with the Instinct suite of products. We are a large hospital that does not utilize major outside labs and imaging services. I do not see this as an Instinct problem and see it more as a problem on our end.

Review Source

KZ

Kayla Z.  
Technician  
Veterinary  
Used the software for: 1-2 years

### "Instinct review"

December 20, 2024

4.0

My overall experience has been good. It's usually very user friendly.

Pros

Easy to use even without much training. People who have not used anything like instinct can usually catch on quickly.

Cons

Sometimes it freezes especially if too many people are on it. I wish that anyone could add things to the data base like alerts and treatments but management has to okay them so it takes more time. An example would be "deaf", if it isn't in the system already you have to ask for permission to load it and it would be easier if you could just add things as a normal user. It sometimes says medical terms are miss spelled but other than that I don't have too many complaints.

Review Source

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