# Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews

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Instinct Science

4.9 (238)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 23rd, 2026

# Reviews of Instinct Science

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

WV

William V

Office and Accounts ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction.“

April 28, 2025

EM

Emily M

Registered Veterinary Technician - Surgery and Anesthesia LeadVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying“

May 27, 2026

KO

Kelsey O

RVTVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat“

May 27, 2026

BI

Bruce I

Medical DirectorVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records.“

June 16, 2025

EM

Emily M

Registered Veterinary Technician - Anesthesia LeadVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“Being able to easily send feedback and request app updates and features through the app itself in instant-messaging fashion.“

July 2, 2025

CB

Chey B

VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months.

“The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!“

September 5, 2025

AS

Anupreet S

VetVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information“

September 5, 2025

AP

Annabel P

VetVeterinary, 51 - 200 employeesUsed the software for: Less than 6 months.

“Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans.“

September 5, 2025

## Showing most helpful reviews

Showing 1-25 of 238 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Briana W.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Indispensable online treatment management that works seamlessly for doctors + nurses"

March 24, 2023

5.0

Excellent experience-having used paper treatment sheets and other online treatment systems, Instinct is far superior. It is easy to use and helps with hospital flow for both doctors and nurses. Helps ensure patients are receiving timely treatments, VASTLY decreases likelihood of medication errors with the help of Plumbs integration, and is aesthetically pleasing.

Pros

It is incredibly intuitive to use and took little training. I can easily create treatment plans as a doctor, see vital signs, immediately see important patient alerts, change doctors, assign a patient to myself I'm working on....the list goes on. It is an amazing software that has made my life in vet med much easier to navigate - both as a nurse, and now as a doctor!

Cons

I have few cons - the main one is that it is hard to see the total # of doses of a certain medication a patient has received during its hospitalization stay. Would love a screen that brings up all formulations/doses of a medication at once.

Review Source

AM

Ashlyn M.  
Veterinary Nurse Manager  
Veterinary  
Used the software for: 1-2 years

### "Instinct Review"

June 6, 2025

5.0

From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat! This is what makes the biggest difference.

Pros

We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat!

Cons

We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Instinct Science

It still looked and felt 'old' compared to Instinct, and it still would have been 2 platforms vs the single platform with Instinct

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

We needed digital treatment sheets, so we went with Instinct (thank goodness smart flow wasn't available at the time), and after a few years with the treatment sheets, we wanted a cloud based PM software, and Instinct seemed like the natural choice

Review Source

BT

Brianna T.  
Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "Veterinary nurse "

October 27, 2023

3.0

Pros

I like it’s streamed lined process and format

Cons

It’s very challenging accessing certain patient files

Review Source

Response from Instinct Science

November 15, 2023

Hi Brianna, Thank you so much for taking the time to review Instinct Science. We'd love to help resolve your patient file access -- if you are still finding trouble, please reach out to caroline@instinct.vet or our general support inbox support@instinct.vet. Our support team is also available 24/7 via the chat support bubble in the bottom left navy sidebar :)

FV

Fayth V.  
Owner, Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Owner, veterinarian"

April 30, 2025

4.0

Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years.

Pros

Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances.

Cons

Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Instinct Science

As an ER we knew we needed Tx plans. At the time I was only aware of Smart Flow, but it did not have an EMR and you had to purchase Neo. I did not like the idea of having 2 separate systems. And Neo seemed less customizable.

Review Source

JD

Jennifer D.  
Medical Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Instinct Science - a great experience"

April 29, 2025

5.0

The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns.

Pros

What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.

Cons

This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.

Alternatives considered

[easyVET](https://www.capterra.com/p/134498/easyVET/)

Reason for choosing Instinct Science

Willingness to take feedback and advancements that Instinct made while onboarding.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

It was outdated and slow to use, except inventory.

Review Source

MW

Michelle W.  
Hospital Administrator  
Veterinary  
Used the software for: 2+ years

### "Best Cloud Based PIMS around!"

April 29, 2025

5.0

My onboarding experience was the smoothest ever! Our case manager thought of everything, helped with all the uploads, made relevant suggestions on how to create new protocols and work around. Since then they have been there when we need them and we love it!

Pros

Instinct is intuitive, constantly adapting to what we need and request. Their staff is top notch, none better in the field. It is easy to use, cloud based and the staff loves it!

Cons

Currently the owner chat function could use some updating, but it is on the list and I am sure we will see something new soon!

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing Instinct Science

Far and wide the best available, we demo'd several

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We wanted a more intuitive cloud based system

Review Source

MW

Michelle W.  
CEO  
Veterinary  
Used the software for: 6-12 months

### "Great Option for 24H Hospital"

April 28, 2025

5.0

It has been a wonderful improvement from our prior practice management software. The team loves it and management has all the data needed. It is exactly what we needed for our busy 24h hospital.

Pros

It is intuitive, flexible and offers a wide range of reports and management focused data. Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. There is a robust self training program available for new team members that gets them up to speed quickly and great product support anytime we have questions.

Cons

There are a lot of options and set up takes some time to ensure things are working best for your hospitals needs. It is wonderful once you spend the time setting it up.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)

Reason for choosing Instinct Science

More functionality and intuitive use. It was easier to train staff and had all the reporting functions we needed.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We wanted a cloud based solution and a more automated and streamlined process.

Review Source

RF

Roxana F.  
Clinical services manager  
Veterinary  
Used the software for: 1-2 years

### "Instinct is instinctual "

September 5, 2025

4.0

Much easier and very well done. Printouts for owners are neat and easily read. Plumbs is very helpful for my newer DVMs.

Pros

It is very user friendly and instinctual! New staff have said it is the easiest program that they have used out of many.

Cons

Signature pads don’t work as well. That is the only issue that I really have with it since everything else is wonderful.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Needed something better for use. Since cornerstone is very difficult

Review Source

SB

Samantha B.  
Manager of ECC  
Veterinary  
Used the software for: 1-2 years

### "Best vet software "

September 6, 2025

5.0

I love it, it is extremely intuitive. It truly works well for a large speciality hospital. They also will adjust the things we need

Pros

The treatment sheet is very good for ICU patients Your team works with AMC very well to change the things we need

Cons

More drop down menus Blood transfusion integrated to have every 15 minute intervals AX mode have the PIP/PEEP part of the graph

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

To have everything in one, and be able to change the things we need.

Review Source

BC

Bertha C.  
Vet Tech  
Veterinary  
Used the software for: 1-2 years

### "Efficient EMR"

September 6, 2025

5.0

Overall I have a great experience with Instinct, the least favorite part would be the internet service sometimes but not really related to program itself

Pros

Easy to use and I can quickly get the information in the record. It is easy to follow the information and easy to look at

Cons

Inputting the treatment plan, adjusting the time for treatments can be a little confusing sometimes to put the end time of the treatment

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

To minimize paper trail, and make it faster to input all the information

Review Source

LB

Laurie B.  
Licensed Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "Great veterinary program"

December 19, 2024

5.0

It's been great and easy to learn and use on a daily basis.

Pros

It's very straight forward. No guessing.

Cons

Sometimes it's hard to read notes, things don't quite fit on the page.

Switched from

[Animal Intelligence](https://www.capterra.com/p/96542/Animal-Intelligence/)

I was not a part of the decision making and they were in the process when I started here.

Review Source

SC

Simone C.  
RVT  
Veterinary  
Used the software for: 2+ years

### "Instinct is the best"

September 6, 2025

5.0

Amazing. The customer support is so friendly and that time I emailed the company just to say that I liked the little hedgehog on the sleep screen got such a friendly email back.

Pros

It's the most user friendly, intuitive, and helpful program I've ever used. The integrated Plumb's function makes medication orders so easy. The EMR and charge capture integration with the terminals is great. The anesthesia monitoring form is so much smoother than the paper and I've never come across another program that uses anything else.

Cons

I like everything it is my absolute favorite program as a technician, especially in a busy ER and when it comes to the treatment sheet

Review Source

RL

Rebecca L.  
Medical Director, owner  
Veterinary  
Used the software for: 1-2 years

### "5 stars. Brand new ER happy with choice of instinct. "

September 6, 2025

5.0

I am very happy we went with instinct and commonly tell others our positive experiences. It was a lot to get it set up but overall easy now that set up.

Pros

The ease of use. We can just through relief vets into it with minimal training and very intuitive. That it is very intuitive overall. That it is really good to not miss charges. The improvements that occur fairly quickly based on user suggestions.

Cons

Having to ask team to make vitals. Waiting for them to be made. That it doesn't prompt you when client chat occurs. Improved search now but before it was search. The inability to search patients based on things like diagnoses.

Review Source

JM

Jordan M.  
Emergency Veterinarian  
Veterinary  
Used the software for: 2+ years

### "JAM Synopsis"

September 6, 2025

5.0

Saves me time, makes me money, I love it. I will not work at a hospital that does not use it. Could not be happier.

Pros

I love your guys' shit! Keep up the solid work. So effiicient, so stream-lined and integrative. -Dr. Jordan A Marcus

Cons

Wish there was an easier way to track patient weights. Wish there was a way for associates to track our production, not just admins.

Review Source

WV

William V.  
Office and Accounts Manager  
Veterinary  
Used the software for: 2+ years

### "Streamlines 24/7 Veterinary Workflow—with Responsive Support & Room to Grow"

April 28, 2025

4.0

Instinct has kept pace with our round-the-clock workflow. Day-to-day tasks—from triage to lab integration—are smooth, and the support team is responsive and open to feedback. A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction.

Pros

Intuitive triage flows and whiteboard that suit a 24/7 GP + ER clinic Medical records are quick for doctors and techs to update on the fly Same-day support ticket responses Smooth integrations pull IDEXX and in-house lab results straight into the chart

Cons

No built-in cash window: we must add manual notes for “amount tendered / change given” Lacks patient-photo capture/display for quick ID on the whiteboard Voiding a cash payment skips a journal entry; staff must remember to use “Return” instead Provider-summary reports need deeper drill-downs despite the much-improved Dashboard

Review Source

TR

Thairiny R.  
Lvt  
Veterinary  
Used the software for: 1-2 years

### "The best software for vet medicine "

September 6, 2025

5.0

I have had an amazing experience by far and recommend it when I go to hospitals that don’t have it. 100% recommend.

Pros

I like how convenient it is when we have to do patient treatments. It is easy to use and quick. 5 stars

Cons

Sometimes when there is an update it can lag but it’s not so common. It is sometimes slow but then it can pick up quickly.

Review Source

RW

Rita W.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Instinct is awesome"

September 5, 2025

5.0

I love this software. Best system I’ve used in 12 years of practicing. The learning curve was much shorter than other systems.

Pros

Very user friendly and intuitive. I really like that we can use as a complete EMR not just a whiteboard.

Cons

It seems like the visual interface changes a lot. The latest version is difficult to visualize current visit and what has been completed vs pending documents

Review Source

TA

Taryn A.  
Vet Assistant  
Veterinary  
Used the software for: 1-2 years

### "Great EMR system"

September 5, 2025

4.0

I love it! Having everything in one place is so helpful. I haven’t used it for a long time but will continue to use and recommend.

Pros

Everything is in one place. It’s easy to track procedures done, anesthesia, and billing. Having a quick login in and ability to access from any computer

Cons

It can sometimes double my charges or not charge items. I wish there was also an offline mode so when internet goes down I can still use it.

Review Source

MM

Megan M.  
ICU and ECC CVT  
Veterinary  
Used the software for: 2+ years

### "Get Instinct for your UC/ER, IMMEDIATELY."

December 20, 2024

5.0

Absolutely fabulous, in many ways it has made our hospital safer and communication easier not only between individual coworkers, but between departments. It's easy to navigate and learn to use, flexible in how it is used so that different people can communicate in the manner most comfortable to them.

Pros

Visual feedback (color change) when orders and treatments are scheduled, due, overdue, and completed. Easy to edit times of administration/completion or events such as stroke/sz if entering information after stabilizing a patient or performing a sedated procedure. Options to place notes under individual treatment items to describe specifics such as food type eaten, BM consistency, nature of gait on walk, frequency of cough, character of respiration, etc. In total, it has enough rigidity to make a treatment plan a firm guideline, but enough flexibility to account for the variability of an ER and ICU environment.

Cons

Occasionally difficult to see, in the scrollover/popup order view, if an order is PRN or mandatory. Ex: PRN trazodone still shows up as scheduled when rolling over an 8:00 treatment hour, but without the "PRN" visible until you click on the trazodone order specifically to look at treatment notes. Also occasionally, the lag time for the "tagged to" symbol to appear on a patient's chart is slow, so multiple coworkers have started to work on the same patient without realizing it.

Review Source

BC

Bridgett C.  
Veterinarian  
Veterinary  
Used the software for: Less than 6 months

### "Love Instinct! "

September 5, 2025

5.0

Highly recommend, we used to use paper treatment sheets but now since we have switched to Instinct it's so much easier.

Pros

The treatment plans are so helpful, I love that Plumbs monograph is fully integrated into the product, very visually appealing and easy to understand.

Cons

It can be difficult to see all of the orders/having to scroll to see things, having things be missed accidentally. It would be great if there was some sort of pop up message to communicate with the rest of the team when new orders have been put in for a patient.

Review Source

MB

Matthew B.  
Professor of Emergency and Critical Care Medicine  
Veterinary  
Used the software for: 2+ years

### "Best in the Business"

December 20, 2024

5.0

Instinct has allowed us to deliver care more efficiently with greater safety. I'm excited about future expansion of the Instinct Science suite of products.

Pros

Instinct Treatment Sheet is the best in the business and miles ahead of competitors. Safety measures built into the system are an big advantage. Plumb integration is tremendous and very valuable. Excited about the ePrescribing (although I haven't had the opportunity to learn much about it) as I think it'll further allow us to operate more efficiently. Instinct Med Record is intuitive and customizable to the needs of the practice.

Cons

I wish our hospital was able to better integrate with the Instinct suite of products. We are a large hospital that does not utilize major outside labs and imaging services. I do not see this as an Instinct problem and see it more as a problem on our end.

Review Source

LS

Liz S.  
ECC RVT  
Veterinary  
Used the software for: Less than 6 months

### "New clinic "

September 5, 2025

5.0

Looks very easy to use and very user friendly. Easy to see what treatments are coming due and what has already been done so multiple

Pros

Plumbs integration, less medication errors. Our clinic is starting to use it and so far so good. The training was easy to follow

Cons

Anesthesia sheet can be a bit difficult to insert CRI's and other changes that are coming. It wasn't intuitive

Review Source

AA

Ares A.  
RVT  
Veterinary  
Used the software for: Less than 6 months

### "Amazing! Tell everyone!"

September 5, 2025

5.0

Amazing! I tell everyone about it and the wonderful features from charting, orders, body maps, and estimates.

Pros

The anesthesia charting for accurate monitoring, the whiteboard feature for inhospitality patient care, and the ability to put in orders and have them be math-checked to reduce potential incorrect dosing.

Cons

I did not work with it for long enough to experience problems but the 2 months I had with it were amazing and I will choose this over any other PIMS.

Review Source

RR

Roslynn R.  
Vet Assistant  
Veterinary  
Used the software for: 6-12 months

### "Review of instinct"

December 19, 2024

4.0

It is a very great tool for patient treatments, and a very good system for paperless treatment plans.

Pros

I love Plumbs and the ability to get drug facts in short notice.

Cons

Sometimes the program is slow in completing the orders and has some glitches/delays

Review Source

AM

Ashley M.  
Veterinary Hospitals Health Information Coordinator  
Veterinary  
Used the software for: 2+ years

### "Great Team"

December 27, 2024

5.0

Fantastic team to work with. Always willing to work toward a solution that works best for our hospital and patient care.

Pros

Super easy to use and the support team is amazing to work with.

Cons

Enhancement request prioritization has fallen off for those using the Treatment Plan version to make room for users of the EMR. My hospital is not ready for the EMR system but we would still like to see some of the requested updates made for the Tx plan version.

Review Source