# Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Instinct Science the right Veterinary solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews --- Instinct Science 4.9 (234) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Instinct Science Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews WV William V Office and Accounts ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction.“ April 28, 2025 CF Courtney F Veterinary Technician and CSR ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Typos or inaccuracies in document titles are not uncommon, and the absence of a simple editing feature means that veterinary staff must resort to cumbersome workarounds, such as downloading and re-uploading files, just to make minor corrections.“ April 27, 2024 Sadia A Client Service RespresentativeVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “One of my favorite features is the "rapid registration" option which allows me to quickly check in new patients with ease (which helps me greatly when dealing with emergent cases).“ April 28, 2024 BI Bruce I Medical DirectorVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records.“ June 16, 2025 JB Jesse B VeterinarianVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “I've used Instinct in 4 hospitals over the last 10 years and feel it has positively impacted the quality of medicine, the quality of medical records, and ease of writing records in all locations after it was brought in.“ May 18, 2024 CB Chey B VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!“ September 5, 2025 EM Emily M Registered Veterinary Technician - Anesthesia LeadVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Being able to easily send feedback and request app updates and features through the app itself in instant-messaging fashion.“ July 2, 2025 AP Annabel P VetVeterinary, 51 - 200 employeesUsed the software for: Less than 6 months. “Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans.“ September 5, 2025 ## Showing most helpful reviews Showing 1-25 of 234 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sadia A. Client Service Respresentative Veterinary Used the software for: 2+ years ### "So easy to use, helps simplify my job!" April 28, 2024 5.0 Instinct has been a positive change for our hospital. From the ease of use, the efficiency of communication and billing, the efficiency of data entry and record-keeping of patient information, to the design and fun little graphics and quotes! I am grateful to be using Instinct for my day to day duties and would recommend it to anyone. Pros I love how user friendly Instinct is. I was delighted when my company decided to fully switch over to Instinct from a different system, I remember thinking to myself "about time!" Instinct makes viewing and managing patient information and billing so simple and efficient. One of my favorite features is the "rapid registration" option which allows me to quickly check in new patients with ease (which helps me greatly when dealing with emergent cases). I can also easily chat with my teammates and even with clients which I love! Communication is a must in our hospital and using Instinct has made it so much more convenient. Also, as a somewhat of a user design nerd, I enjoy the design of Instinct. Cons There have been small bugs here and there, such as every now and then there may be a delay in documents being generated, or the program suddenly runs slowly, etc. But these instances are not common at all and when they occur, the Instinct team are quick and very communicative about the issues and get everything handled quickly while keeping us thoroughly updated. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Previous software was becoming outdated. Review Source FV Fayth V. Owner, Veterinarian Veterinary Used the software for: 2+ years ### "Owner, veterinarian" April 30, 2025 4.0 Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years. Pros Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances. Cons Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Instinct Science As an ER we knew we needed Tx plans. At the time I was only aware of Smart Flow, but it did not have an EMR and you had to purchase Neo. I did not like the idea of having 2 separate systems. And Neo seemed less customizable. Review Source BT Brianna T. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Veterinary nurse " October 27, 2023 3.0 Pros I like it’s streamed lined process and format Cons It’s very challenging accessing certain patient files Review Source Response from Instinct Science November 15, 2023 Hi Brianna, Thank you so much for taking the time to review Instinct Science. We'd love to help resolve your patient file access -- if you are still finding trouble, please reach out to caroline@instinct.vet or our general support inbox support@instinct.vet. Our support team is also available 24/7 via the chat support bubble in the bottom left navy sidebar :) JD Jennifer D. Medical Director Hospital & Health Care Used the software for: 1-2 years ### "Instinct Science - a great experience" April 29, 2025 5.0 The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns. Pros What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier. Cons This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests. Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Instinct Science Willingness to take feedback and advancements that Instinct made while onboarding. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) It was outdated and slow to use, except inventory. Review Source MW Michelle W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Best Cloud Based PIMS around!" April 29, 2025 5.0 My onboarding experience was the smoothest ever! Our case manager thought of everything, helped with all the uploads, made relevant suggestions on how to create new protocols and work around. Since then they have been there when we need them and we love it! Pros Instinct is intuitive, constantly adapting to what we need and request. Their staff is top notch, none better in the field. It is easy to use, cloud based and the staff loves it! Cons Currently the owner chat function could use some updating, but it is on the list and I am sure we will see something new soon! Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Instinct Science Far and wide the best available, we demo'd several Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) We wanted a more intuitive cloud based system Review Source MW Michelle W. CEO Veterinary Used the software for: 6-12 months ### "Great Option for 24H Hospital" April 28, 2025 5.0 It has been a wonderful improvement from our prior practice management software. The team loves it and management has all the data needed. It is exactly what we needed for our busy 24h hospital. Pros It is intuitive, flexible and offers a wide range of reports and management focused data. Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. There is a robust self training program available for new team members that gets them up to speed quickly and great product support anytime we have questions. Cons There are a lot of options and set up takes some time to ensure things are working best for your hospitals needs. It is wonderful once you spend the time setting it up. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Instinct Science More functionality and intuitive use. It was easier to train staff and had all the reporting functions we needed. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) We wanted a cloud based solution and a more automated and streamlined process. Review Source SB Samantha B. Manager of ECC Veterinary Used the software for: 1-2 years ### "Best vet software " September 6, 2025 5.0 I love it, it is extremely intuitive. It truly works well for a large speciality hospital. They also will adjust the things we need Pros The treatment sheet is very good for ICU patients Your team works with AMC very well to change the things we need Cons More drop down menus Blood transfusion integrated to have every 15 minute intervals AX mode have the PIP/PEEP part of the graph Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) To have everything in one, and be able to change the things we need. Review Source LB Lori B. Office Manager Veterinary Used the software for: Less than 6 months ### "Our ER LOVES Instinct!" May 15, 2025 5.0 Me and our entire staff are really happy with our switch from Cornerstone to Instinct. It makes doing our job so much easier. It's so intuitive and easly navigated. Pros The platform is very intuitive and honestly, aesthetically pleasing as well. But the customer service? STELLAR! We are a 24 hr emergency hospital and having the knowledge that we have an actual human for support the entire 24 hours is invaluable to us (BeepBoop is helpful, too!) Cons It is really easy to use, but I wish it were just a bit more customizable to our individual needs. Don't get me wrong, it is a great platform, but there are a few of the reports that I wish I could tweak to give me the metrics I am interested in tracking and do away with the ones I don't want. Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Instinct Science Price, customization, customer support, ease of use and adaptation, ease of transition. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone was clunky to use and not customizable for our needs, not to mention, their continued pricing increases over the past 2 years has made it have zero value to us. There is negligible customer support as well. Review Source BC Bertha C. Vet Tech Veterinary Used the software for: 1-2 years ### "Efficient EMR" September 6, 2025 5.0 Overall I have a great experience with Instinct, the least favorite part would be the internet service sometimes but not really related to program itself Pros Easy to use and I can quickly get the information in the record. It is easy to follow the information and easy to look at Cons Inputting the treatment plan, adjusting the time for treatments can be a little confusing sometimes to put the end time of the treatment Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) To minimize paper trail, and make it faster to input all the information Review Source TM Tamara M. ICU supervisor Veterinary Used the software for: 2+ years ### "positive, with a few suggestions to offer" December 19, 2024 4.0 I am overall happy with instinct. I do see those couple of areas for innovation and risk reduction, but like everything I can do so far. Pros I like the treatment view for the whole day so I can group similar treatments and avoid stressing the patient too much by touching them every hour. Cons When I am late completing treatments I notice they don't reschedule for the proper time interval. I wish they would or prompt to ask when I complete a late treatment. Also would like if a treatment requires handling or venipuncture for instinct to prompt me if the next hour there will be another treatment like that due so that I can group treatments. I know to look at the overall view but a lot of team members won't. I wish specific hospitals could add orders that would auto populate or lists that would be preset that I could choose, like "outpatient monitor" or "post sedation monitor" "boarding", or "Ortho post op", etc. Switched from [SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/) Unsure, company chose to switch and I don't know why. Review Source CG Carly G. ER Veterinarian Veterinary Used the software for: 1-2 years ### "Best EMR Ever " September 6, 2025 5.0 Easy! Intuitive!!!! I’ve used it now for 4-5 years (vet school into my first two ER jobs) and it is the easiest, most user friendly program. Pros It is the easiest and move intuitive EMR and treatment sheet ever! I began using Instinct in veterinary school and now am on my second hospital. It is literally like an iPhone in terms of ease of use/how intuitive it is to use. At this point in my career, I don’t know that I would work at a hospital not using Instinct. If you’re still using cornerstone for a treatment sheet - PLEASE consider trying Instinct! I believe in this EMR so much I dream of working for them one day - LOL! Cons None. Sometimes they make interface changes I don’t love but they are always open to feedback and they will quickly edit things for userability as needed. Review Source oS olivia S. nurse Hospital & Health Care Used the software for: 2+ years ### "icu nurse at specialty center" September 6, 2025 5.0 10/10 - used it for ICU nursing for about 5 years. it made my job so much easier and great way to review previous notes Pros very used friendly! as an ER nurse this program made my job soooo much easier! I use a different program now and it does not compare Cons nothing! I honestly would not change anything about the program and have nothing bad to say about it. Review Source CB Chey B. Veterinarian Veterinary Used the software for: 6-12 months ### "Instict Review" September 5, 2025 5.0 Instinct has exceeded my expectations as both a practicing veterinarian and practice owner! Hands down the best EMR system I have used, and I know it is only going to improve as the industry advances. Pros Cloud feature User friendliness Snippets Plumbs access Oh and the staff loves the triva! I really have nothing bad to say about this system! Cons The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this! Switched from [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Cloud capability and user friendliness!! Review Source tD taylor D. team lead Veterinary Used the software for: 2+ years ### "best customer service" September 5, 2025 5.0 honestly amazing! their customer support chat is a game changer. the can answer any questions at any time Pros super user friendly and AMAZING customer support. their customer support chat is always available and makes any problem super easy Cons sometimes doesn't communicate with idexx but is rare. honestly can't think of anything other concerns Review Source KJ Kristina J. Patient Care Coordinator Veterinary Used the software for: 6-12 months ### "Kristina Johns- Partner Frederick Review" September 5, 2025 5.0 Its better than some software options I have used. I would like there to be a notification option on the client chat on the left side like task list options notify. Our instinct rep is AMAZING and very helpful Pros I like that plumbs is built in and that discontinued items are still on the treatment sheet to review if needed. Cons I would like the automatic charging options to be simpler to add new treatments. i.e. when you attach an auto charge it can be difficult to capture the charge appropriately if the treatment is marked off sooner or later than scheduled Review Source RW Rita W. Veterinarian Veterinary Used the software for: 1-2 years ### "Instinct is awesome" September 5, 2025 5.0 I love this software. Best system I’ve used in 12 years of practicing. The learning curve was much shorter than other systems. Pros Very user friendly and intuitive. I really like that we can use as a complete EMR not just a whiteboard. Cons It seems like the visual interface changes a lot. The latest version is difficult to visualize current visit and what has been completed vs pending documents Review Source AS Amber S. Vetereinarian Veterinary Used the software for: 1-2 years ### "Great choice" September 5, 2025 5.0 Excellent use in a busy hospital with multiple patients, doctors, and nurses all working towards the same goal. Pros What I like most about Instinct is how easy it is to use. Multiple staff personel can use at the same time to help with treatments. Cons Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges. Review Source TN Thamires N. Er vet Veterinary Used the software for: 1-2 years ### "Love it, easy to use! " September 6, 2025 5.0 Great! I find it easy to use and train new staff members. Nurses love using it because it’s organized Pros Plumbs integration and the fact that it calculated drugs and gives me safe ranges. Easy to edit and change Cons No sync with our current pins software, can’t integrate directly so costs don’t cover over which is tough. Review Source MB Meghan B. Practice manager Veterinary Used the software for: 2+ years ### "Excellent Veterinary software" April 28, 2025 5.0 Excellent experience! Any issues we've run into have been handled quickly, and there havent been many issues! They are constantly updating/improving things and each and every addition has been a game changer. Awesome program! Pros Extremely user friendly, everything is in one place so you're not having to toggle between different programs, excellent customer service Cons It would be nice if you could rearrange the order of staff on the calendar Review Source SK Suzette K. Hospital Director Veterinary Used the software for: Less than 6 months ### "Top Notch training and service for a great program" July 18, 2025 5.0 Overall we are happy with the program and with the service and support provided to us. The treatment sheets are easy to use and understand and there are many options for how you set up your program within your own hospital. The medical records portion is also easy to use and understand. I would recommend this program to any veterinary hospital in need. Pros Instinct is a good treatment sheet and medical records platform. We have had an excellent experience with role out of the product and support whenever we have a question or need help. The team at Instinct is professional and responsive and I am not sure how we could have had any better service. Cons There are still some updates and integrations that would be helpful for the program. The team is very responsive to feedback and we have seen several of our request come out as updates. Review Source KZ Kayla Z. Technician Veterinary Used the software for: 1-2 years ### "Instinct review" December 20, 2024 4.0 My overall experience has been good. It's usually very user friendly. Pros Easy to use even without much training. People who have not used anything like instinct can usually catch on quickly. Cons Sometimes it freezes especially if too many people are on it. I wish that anyone could add things to the data base like alerts and treatments but management has to okay them so it takes more time. An example would be "deaf", if it isn't in the system already you have to ask for permission to load it and it would be easier if you could just add things as a normal user. It sometimes says medical terms are miss spelled but other than that I don't have too many complaints. Review Source AS Anupreet S. Vet Veterinary Used the software for: 1-2 years ### "Clinicin brief" September 5, 2025 5.0 Pros Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information Cons Nothing much I can think about,can bring in more iCE stuff which helps a lot to even gain information and CE too Review Source AM Ashley M. Veterinary Hospitals Health Information Coordinator Veterinary Used the software for: 2+ years ### "Great Team" December 27, 2024 5.0 Fantastic team to work with. Always willing to work toward a solution that works best for our hospital and patient care. Pros Super easy to use and the support team is amazing to work with. Cons Enhancement request prioritization has fallen off for those using the Treatment Plan version to make room for users of the EMR. My hospital is not ready for the EMR system but we would still like to see some of the requested updates made for the Tx plan version. Review Source SF Shira F. ER Veterinarian Veterinary Used the software for: 1-2 years ### "Amazing treatment sheets" December 19, 2024 5.0 I love this product so much, it is absolutely amazing and has been so helpful for our ER practice. Pros I love how user friendly it is, and how easy it is to make changes to the treatment plan for the patient. I also love the drug calculation feature and how it can notify you if you have placed an incorrect dose for a patient. Cons There is really nothing that I don't like about Instinct! I love it. Review Source SC Suna C. Veterinary Student Veterinary Used the software for: 1-2 years ### "Instinct is a gamechanger" December 20, 2024 5.0 Pros It's very well-organized and intuitive with minimal learning curve. The layout is pleasant to look at. I also love having Plumb's available. Cons It's hard to search for past patients - I wish there were options for advanced search (e.g. by keywords in diagnosis or notes). The way the search results are presented is not easy to navigate. Review Source