# Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews/ --- Instinct Science 4.9 (238) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Instinct Science Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews WV William V Office and Accounts ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction.“ April 28, 2025 EM Emily M Registered Veterinary Technician - Surgery and Anesthesia LeadVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying“ May 27, 2026 KO Kelsey O RVTVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat“ May 27, 2026 CB Chey B VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!“ September 5, 2025 AS Anupreet S VetVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information“ September 5, 2025 AP Annabel P VetVeterinary, 51 - 200 employeesUsed the software for: Less than 6 months. “Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans.“ September 5, 2025 AA Ares A RVTVeterinary, 51 - 200 employeesUsed the software for: Less than 6 months. “I tell everyone about it and the wonderful features from charting, orders, body maps, and estimates.“ September 5, 2025 BI Bruce I Medical DirectorVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records.“ June 16, 2025 ## Showing most helpful reviews Showing 1-25 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Briana W. Veterinarian Veterinary Used the software for: 2+ years ### "Indispensable online treatment management that works seamlessly for doctors + nurses" March 24, 2023 5.0 Excellent experience-having used paper treatment sheets and other online treatment systems, Instinct is far superior. It is easy to use and helps with hospital flow for both doctors and nurses. Helps ensure patients are receiving timely treatments, VASTLY decreases likelihood of medication errors with the help of Plumbs integration, and is aesthetically pleasing. Pros It is incredibly intuitive to use and took little training. I can easily create treatment plans as a doctor, see vital signs, immediately see important patient alerts, change doctors, assign a patient to myself I'm working on....the list goes on. It is an amazing software that has made my life in vet med much easier to navigate - both as a nurse, and now as a doctor! Cons I have few cons - the main one is that it is hard to see the total # of doses of a certain medication a patient has received during its hospitalization stay. Would love a screen that brings up all formulations/doses of a medication at once. Review Source AM Ashlyn M. Veterinary Nurse Manager Veterinary Used the software for: 1-2 years ### "Instinct Review" June 6, 2025 5.0 From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat! This is what makes the biggest difference. Pros We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat! Cons We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Instinct Science It still looked and felt 'old' compared to Instinct, and it still would have been 2 platforms vs the single platform with Instinct Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) We needed digital treatment sheets, so we went with Instinct (thank goodness smart flow wasn't available at the time), and after a few years with the treatment sheets, we wanted a cloud based PM software, and Instinct seemed like the natural choice Review Source BT Brianna T. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Veterinary nurse " October 27, 2023 3.0 Pros I like it’s streamed lined process and format Cons It’s very challenging accessing certain patient files Review Source Response from Instinct Science November 15, 2023 Hi Brianna, Thank you so much for taking the time to review Instinct Science. We'd love to help resolve your patient file access -- if you are still finding trouble, please reach out to caroline@instinct.vet or our general support inbox support@instinct.vet. Our support team is also available 24/7 via the chat support bubble in the bottom left navy sidebar :) FV Fayth V. Owner, Veterinarian Veterinary Used the software for: 2+ years ### "Owner, veterinarian" April 30, 2025 4.0 Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years. Pros Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances. Cons Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs. Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Instinct Science As an ER we knew we needed Tx plans. At the time I was only aware of Smart Flow, but it did not have an EMR and you had to purchase Neo. I did not like the idea of having 2 separate systems. And Neo seemed less customizable. Review Source JD Jennifer D. Medical Director Hospital & Health Care Used the software for: 1-2 years ### "Instinct Science - a great experience" April 29, 2025 5.0 The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns. Pros What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier. Cons This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests. Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Instinct Science Willingness to take feedback and advancements that Instinct made while onboarding. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) It was outdated and slow to use, except inventory. Review Source AR Amy R. Practice Manager ER and Spec Veterinary Used the software for: 1-2 years ### "Instinct is the way to go!" September 5, 2025 5.0 Excellent and honestly one of a kind. Customer support has always been exceptional and they are always willing to listen and hear the suggestions the hospitals have and make the improvements!! Pros The ease of the software, it is very user friendly and visually appealing. The workflow has improved and communication in patient treatments. Cons Some features were not available that the previous PIMS software had, but the bonus is Instinct is always willing to make changes and support is one of a kind! Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Currently using both, hoping to merge to Instinct this year. Review Source EK Erica K. LVT Veterinary Used the software for: 1-2 years ### "I love Instinct" September 5, 2025 5.0 Overall- I love that our practice moved to using Instinct. As someone who has used many vet software programs, it is the one that is actually useful for the vet staff. As a technician, I love the treatment sheet use and the anesthesia record. As a teacher, it is user-intuitative, so it is easy to teach to new staff, and easy to find resolutions to any questions Pros love the customer support and the ease of use- it is user intuative. Even if you have a question, they are quick to answer or come up with a solution. Even people who are new to vet med find the program easy to use! Cons integration with some of our blood machines- although it is being worked on. Specifically Lytes and iStat Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) wanted an all in one product that works for all aspects including treatment sheets and anesthesia Review Source RF Roxana F. Clinical services manager Veterinary Used the software for: 1-2 years ### "Instinct is instinctual " September 5, 2025 4.0 Much easier and very well done. Printouts for owners are neat and easily read. Plumbs is very helpful for my newer DVMs. Pros It is very user friendly and instinctual! New staff have said it is the easiest program that they have used out of many. Cons Signature pads don’t work as well. That is the only issue that I really have with it since everything else is wonderful. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Needed something better for use. Since cornerstone is very difficult Review Source SB Samantha B. Manager of ECC Veterinary Used the software for: 1-2 years ### "Best vet software " September 6, 2025 5.0 I love it, it is extremely intuitive. It truly works well for a large speciality hospital. They also will adjust the things we need Pros The treatment sheet is very good for ICU patients Your team works with AMC very well to change the things we need Cons More drop down menus Blood transfusion integrated to have every 15 minute intervals AX mode have the PIP/PEEP part of the graph Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) To have everything in one, and be able to change the things we need. Review Source BC Bertha C. Vet Tech Veterinary Used the software for: 1-2 years ### "Efficient EMR" September 6, 2025 5.0 Overall I have a great experience with Instinct, the least favorite part would be the internet service sometimes but not really related to program itself Pros Easy to use and I can quickly get the information in the record. It is easy to follow the information and easy to look at Cons Inputting the treatment plan, adjusting the time for treatments can be a little confusing sometimes to put the end time of the treatment Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) To minimize paper trail, and make it faster to input all the information Review Source JB Jessica B. Associate Veterinarian, Critical Care Veterinary Used the software for: 1-2 years ### "As if Cornerstone and EzyVet had a love child" December 19, 2024 5.0 Overall, it is a very user friendly, time efficient medical record with a solid treatment sheet. Built in access to drug calculator and Plumbs are extremely helpful. Pros I've only used this in the clinical setting- not for data capture or billing purposes. This is my second favorite veterinary medical records platform, after EzyVet. I've used everything from DVMaxx, VMACS, a literal typewriter, Impromed, AIS, and the much hated Cornerstone. Instinct's medical record and treatment sheet interfaces work well, even in the hectic ER. We are able to set up templates for data entry and bundled treatments which are great help with efficiency. The medication calculator is a literal lifesaver. So many medical errors have avoided with this one feature. Ease of e mailing, and the ability to copy/paste, and use snippets are excellent. Cons Seriously, though. What is with the breed abbreviations? So confusing.... I'd love the thumbnail feature that EzyVet has, linking rad and US images to the medical record. I'd also like a cat or dog icon (or bearded dragon, we don't judge) to help quickly help identify species. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Needed a larger database and more versatile treatment sheet Review Source SC Simone C. RVT Veterinary Used the software for: 2+ years ### "Instinct is the best" September 6, 2025 5.0 Amazing. The customer support is so friendly and that time I emailed the company just to say that I liked the little hedgehog on the sleep screen got such a friendly email back. Pros It's the most user friendly, intuitive, and helpful program I've ever used. The integrated Plumb's function makes medication orders so easy. The EMR and charge capture integration with the terminals is great. The anesthesia monitoring form is so much smoother than the paper and I've never come across another program that uses anything else. Cons I like everything it is my absolute favorite program as a technician, especially in a busy ER and when it comes to the treatment sheet Review Source RL Rebecca L. Medical Director, owner Veterinary Used the software for: 1-2 years ### "5 stars. Brand new ER happy with choice of instinct. " September 6, 2025 5.0 I am very happy we went with instinct and commonly tell others our positive experiences. It was a lot to get it set up but overall easy now that set up. Pros The ease of use. We can just through relief vets into it with minimal training and very intuitive. That it is very intuitive overall. That it is really good to not miss charges. The improvements that occur fairly quickly based on user suggestions. Cons Having to ask team to make vitals. Waiting for them to be made. That it doesn't prompt you when client chat occurs. Improved search now but before it was search. The inability to search patients based on things like diagnoses. Review Source JM Jordan M. Emergency Veterinarian Veterinary Used the software for: 2+ years ### "JAM Synopsis" September 6, 2025 5.0 Saves me time, makes me money, I love it. I will not work at a hospital that does not use it. Could not be happier. Pros I love your guys' shit! Keep up the solid work. So effiicient, so stream-lined and integrative. -Dr. Jordan A Marcus Cons Wish there was an easier way to track patient weights. Wish there was a way for associates to track our production, not just admins. Review Source MT Morgan T. Vet Veterinary Used the software for: 1-2 years ### "Great overall" September 6, 2025 5.0 I've had a great experience with Instinct whiteboard and with Standards. I love the client handouts in Standards and literally use it everytime I work. Pros It is very easy to use and shows everything very clearly. I also love that the formulary is built right in and easy to access. Cons The way my practice has it set up. We didn't think everything through when implementing it. I do wish the team helping with the set up worked with our management more on better ways to implement it. Review Source LB Lucas B. LVT Veterinary Used the software for: 1-2 years ### "Great product!" September 5, 2025 5.0 Pros I love that this product had built in safety features. I utilized it with students and training doctors alike. This product was aesthetically pleasing and made it easy to determine how to prioritize patient treatments. This product is surpassed any other electronic treatment plan system that I’ve worked with. Cons I wish that I was able to take pictures of patients lab work in the system to have an electronically upload to be viewed outside the clinic. Review Source RW Rita W. Veterinarian Veterinary Used the software for: 1-2 years ### "Instinct is awesome" September 5, 2025 5.0 I love this software. Best system I’ve used in 12 years of practicing. The learning curve was much shorter than other systems. Pros Very user friendly and intuitive. I really like that we can use as a complete EMR not just a whiteboard. Cons It seems like the visual interface changes a lot. The latest version is difficult to visualize current visit and what has been completed vs pending documents Review Source TA Taryn A. Vet Assistant Veterinary Used the software for: 1-2 years ### "Great EMR system" September 5, 2025 4.0 I love it! Having everything in one place is so helpful. I haven’t used it for a long time but will continue to use and recommend. Pros Everything is in one place. It’s easy to track procedures done, anesthesia, and billing. Having a quick login in and ability to access from any computer Cons It can sometimes double my charges or not charge items. I wish there was also an offline mode so when internet goes down I can still use it. Review Source BC Bridgett C. Veterinarian Veterinary Used the software for: Less than 6 months ### "Love Instinct! " September 5, 2025 5.0 Highly recommend, we used to use paper treatment sheets but now since we have switched to Instinct it's so much easier. Pros The treatment plans are so helpful, I love that Plumbs monograph is fully integrated into the product, very visually appealing and easy to understand. Cons It can be difficult to see all of the orders/having to scroll to see things, having things be missed accidentally. It would be great if there was some sort of pop up message to communicate with the rest of the team when new orders have been put in for a patient. Review Source LS Liz S. ECC RVT Veterinary Used the software for: Less than 6 months ### "New clinic " September 5, 2025 5.0 Looks very easy to use and very user friendly. Easy to see what treatments are coming due and what has already been done so multiple Pros Plumbs integration, less medication errors. Our clinic is starting to use it and so far so good. The training was easy to follow Cons Anesthesia sheet can be a bit difficult to insert CRI's and other changes that are coming. It wasn't intuitive Review Source AA Ares A. RVT Veterinary Used the software for: Less than 6 months ### "Amazing! Tell everyone!" September 5, 2025 5.0 Amazing! I tell everyone about it and the wonderful features from charting, orders, body maps, and estimates. Pros The anesthesia charting for accurate monitoring, the whiteboard feature for inhospitality patient care, and the ability to put in orders and have them be math-checked to reduce potential incorrect dosing. Cons I did not work with it for long enough to experience problems but the 2 months I had with it were amazing and I will choose this over any other PIMS. Review Source AS Anupreet S. Vet Veterinary Used the software for: 1-2 years ### "Clinicin brief" September 5, 2025 5.0 Pros Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information Cons Nothing much I can think about,can bring in more iCE stuff which helps a lot to even gain information and CE too Review Source JR Jennifer R. DVM Veterinary Used the software for: Less than 6 months ### "Best app for vets" September 5, 2025 5.0 Excellent I love how can I just print the handouts for my clients, and it’s more accessible to clients to understand about patients care Pros I love how we have a lot of resources we have with the app, the handouts for clients are really helpful Cons I would like to have more Spanish handouts, and probably in other languages too. I think if we have more it will even better. Review Source AP Annabel P. Vet Veterinary Used the software for: Less than 6 months ### "Very intuitive " September 5, 2025 5.0 Pros It makes treatment plans super easy and well laid out I use it to see what I need to round other docs on because it’s very intuitive Cons Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans. Review Source RR Roslynn R. Vet Assistant Veterinary Used the software for: 6-12 months ### "Review of instinct" December 19, 2024 4.0 It is a very great tool for patient treatments, and a very good system for paperless treatment plans. Pros I love Plumbs and the ability to get drug facts in short notice. Cons Sometimes the program is slow in completing the orders and has some glitches/delays Review Source