# Page 2 | Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews

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Instinct Science

4.9 (238)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 23rd, 2026

# Page 2 - Reviews of Instinct Science

## Showing most helpful reviews

Showing 26-50 of 238 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

Jennifer P.  
Veterinarian  
Hospital & Health Care  
Used the software for: 2+ years

### "Easiest PIMS to learn and to teach !"

May 27, 2026

5.0

Overall experience 10/10 and we are almost at 5 years with the EMR version. I could cover most everything in 45 minutes with a new doctor and they all felt that it was very intuitive. Missed charges are very infrequent due to the full EMR version . The team is also very responsive to requests for help as well.

Pros

We opened a new ER with all new equipment and a new software to all of us. This PIMS has been the easiest to use, and the easiest ti train relief doctors on.

Cons

Not a real con, but I would love the options for label printers to be expanded . Dymo software is a pain

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Instinct Science

Better treatment sheet and full EMR. The treatment sheet seemed very easy to set up and document treatments, and then have them invoiced at the same time

Review Source

BB

Brittany B.  
Emergency Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Huge fan of Instinct, intuitive use, great customer service!"

September 6, 2025

4.0

Very happy with this EMR system. The program is easy to use and even new functions tend to be very intuitive (millennial over here). Very responsive customer support. They seem to really care about the clinic's experience in using the program.

Pros

Very intuitive to use. Very adaptive, responsive to requests for changes within program. Ability to have preloaded templates for specific procedures or conditions to load into estimate and/or treatment plan. Love the ability to generate drug doses based on patient weight, flag doses that may be inappropriate, and ability to pull up plumbs page for a given drug in plumbs.

Cons

Suspect most of my frustrations are with our personal setup vs. inherently in Instinct. Same list of line items for treatment sheets and invoice. Sometimes we have multiple similarly named line items because we have different item names for the treatment sheet (e.g. ECG hourly) that we don't want to have charged to the invoice as 12 separate items each hour during the shift, so then we have an ECG hourly per 12 hour charge. Wish that some treatments completed in treatment sheet would auto populate in initial exam document so that dose, route, time was logged without having to be manually typed in.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Already using Instinct for inpatient treatment plans, goal was to integrate this with full patient record system.

Review Source

KO

Kelsey O.  
RVT  
Veterinary  
Used the software for: 1-2 years

### "Love this PIMS!"

May 27, 2026

5.0

Great experience from start up to day to day. Great support. someone is always available to answer questions. They are always improving and taking input on how to improve.

Pros

ease of use. Very user friendly staff need very little training to be able to use the software. Great support. Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat

Cons

I've not come across a downfall yet. We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Instinct Science

support, good reviews, emergency specific platform

Review Source

ES

Ezra S.  
Staff surgeon  
Veterinary  
Used the software for: 2+ years

### "Instinct #1 "

May 26, 2026

5.0

I am an instinct lifer. I will always be grateful for the time that it has saved me with my records.

Pros

I am always impressed with the industry leading innovation. When taken into account all aspect of an EMR, there is a significant value for money. The customer support is amazing as they’re always available to help.

Cons

Not anything to speak of. I would like for there to be an iPhone app but apparently that is in the works.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Animals was no longer sufficient for our practice

Review Source

AL

Amy L.  
Licensed Veterinary Technician  
Medical Practice  
Used the software for: 1-2 years

### "Good program to use!"

May 26, 2026

4.0

Overall good. No big complaints. Lots of this can be catered to your needs and preferences. But it does take some getting use to.

Pros

Quick, simple and easy to use. I like this much more compared to other programs. Can also use this from home instead of only at work.

Cons

Some things isn't too easy. For example if i need to alter the time. Sometimes it only allows 15 min intervals.

Switched from

[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)

Did not have all the functions that we need. Especially anesthesia charting.

Review Source

SF

Sinuhe F.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Instinct is really a step above others"

September 6, 2025

5.0

I love it, it is easy to use and constantly changing. If there is anything I need help with. I can jump on the chat and the team is always ready to help.

Pros

Its payment capture utility makes it easy to audit transactions for any errors during our end of day process.

Cons

The initial set up was rough, but there were facilitators the whole way through. Support is always helpful too.

Alternatives considered

[SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/)

Reason for choosing Instinct Science

Bad reviews from colleagues. I was able to preview Instinct multiple times.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

I was watching Instincts progressed and liked that it worked for an ER setting

Review Source

DF

Dylan F.  
Nurse  
Veterinary  
Used the software for: 2+ years

### "Instinct for the win!"

May 28, 2026

5.0

Instinct has grown in the 4 years that I have been using it into a great PIMS for our mixed general and ER practice. We love the whiteboard and really appreciate how receptive your team is to our feedback, good or bad.

Pros

I find the integration with our Idexx send out labs to be very easy to navigate. I also like the updated anesthetic monitoring sheet. The inpatient/outpatient/boarding patient flow is easy to navigate

Cons

The new scheduling interface I was not a fan of but your team has so far allowed different users to keep the older option which I appreciate.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Infinity](https://www.capterra.com/p/186420/Infinity/)

New practice. But have only found my experience enjoyable and not daubtibg

Review Source

CW

Christopher W.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "SHOULD be the industry standard"

April 28, 2025

5.0

When we opened, almost none of our staff (including myself, the practice manager) had worked in veterinary care before or used any other practice management system. There was a lot of training before opening, but training and actual usage are different. The first weekend we were open, they were available the entire time we were open (10 hours a day) in case we needed any help. By that I mean we had a dedicated person on a video call for the entire time we were open, 40 hours total, that first weekend. I understand that, often, they will actually send someone TO the clinic for transitions. That level of service has never abated.

Pros

Instinct is simple, easy to learn and easy to use. They're constantly adapting to improve a service that was already excellent. The vet who opened the clinic had practiced for 15 years in urgent and emergency care prior to opening the clinic. She hadn't encountered Instinct until working as a relief vet. With no training, she was immediately able to use Instinct in the clinics that had it. When she did open her own clinic, there was no other practice management system she even considered. Tech support is top tier. I cannot praise it enough.

Cons

They have a new AI assistant that is kind of the gatekeeper for tech support. It's not unhelpful, but I am old and generally untrustworthy of AI. I'm one of those guys who adds profanity into my Google search terms to bypass any AI answers. However, it's not terribly difficult to bypass it and talk to a person. Also, some new services are subscription based, but they're optional and unnecessary if you don't want them.

Review Source

EM

Emily M.  
Registered Veterinary Technician - Surgery and Anesthesia Lead  
Veterinary  
Used the software for: 2+ years

### "Getting better as time goes on, user friendly "

May 27, 2026

5.0

I love it, I asked my new hospital (when they were building it from scratch) to considering using it as I feel it is very user friendly and adaptable

Pros

online customer support so I don't have to sit on the phone is great; very nice to have all things in one system instead of one thing for inpatient management and another for charges etc

Cons

it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying

Review Source

AR

Amy R.  
Practice Manager ER and Spec  
Veterinary  
Used the software for: 1-2 years

### "Instinct is the way to go!"

September 5, 2025

5.0

Excellent and honestly one of a kind. Customer support has always been exceptional and they are always willing to listen and hear the suggestions the hospitals have and make the improvements!!

Pros

The ease of the software, it is very user friendly and visually appealing. The workflow has improved and communication in patient treatments.

Cons

Some features were not available that the previous PIMS software had, but the bonus is Instinct is always willing to make changes and support is one of a kind!

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Currently using both, hoping to merge to Instinct this year.

Review Source

EK

Erica K.  
LVT  
Veterinary  
Used the software for: 1-2 years

### "I love Instinct"

September 5, 2025

5.0

Overall- I love that our practice moved to using Instinct. As someone who has used many vet software programs, it is the one that is actually useful for the vet staff. As a technician, I love the treatment sheet use and the anesthesia record. As a teacher, it is user-intuitative, so it is easy to teach to new staff, and easy to find resolutions to any questions

Pros

love the customer support and the ease of use- it is user intuative. Even if you have a question, they are quick to answer or come up with a solution. Even people who are new to vet med find the program easy to use!

Cons

integration with some of our blood machines- although it is being worked on. Specifically Lytes and iStat

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

wanted an all in one product that works for all aspects including treatment sheets and anesthesia

Review Source

VD

Victoria D.  
LVT  
Veterinary  
Used the software for: 2+ years

### "Challenging but Pretty"

September 5, 2025

3.0

There has been a big learning curve even though I've used at least 3 other records programs in the past.

Pros

Clean Interface & Pretty User Friendly/Intuitive. Fun Paws & Play game for team members & nice scheduling interface.

Cons

Hard to Incoorperate Old Records, Merge Systems, & Sometimes Find Records. Treatment Sheets can be tricky if you are trying to put in treatments after the fact/back timed (ER setting).

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Merging with another business/practice & needed a common interface,.

Review Source

CG

Carly G.  
ER Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Best EMR Ever "

September 6, 2025

5.0

Easy! Intuitive!!!! I’ve used it now for 4-5 years (vet school into my first two ER jobs) and it is the easiest, most user friendly program.

Pros

It is the easiest and move intuitive EMR and treatment sheet ever! I began using Instinct in veterinary school and now am on my second hospital. It is literally like an iPhone in terms of ease of use/how intuitive it is to use. At this point in my career, I don’t know that I would work at a hospital not using Instinct. If you’re still using cornerstone for a treatment sheet - PLEASE consider trying Instinct! I believe in this EMR so much I dream of working for them one day - LOL!

Cons

None. Sometimes they make interface changes I don’t love but they are always open to feedback and they will quickly edit things for userability as needed.

Review Source

EM

Emily M.  
Registered Veterinary Technician - Anesthesia Lead  
Veterinary  
Used the software for: 2+ years

### "LOVE this platform"

July 2, 2025

5.0

I love it, tell people that I love it and convinced my surgeon friend who opened his own practice to use it as his main practice management software.

Pros

Being able to easily send feedback and request app updates and features through the app itself in instant-messaging fashion. Makes it easy to ask for things when I think of them so I don't forget, and so I don't avoid doing it just so I can skip a phone call.

Cons

The anesthesia sheet print-outs (or computer-generated attachments) print out VERYA long, like 15-30 pages depending on how long the procedure was. But then again I focus on anesthesia, and only have used it for ax mode and inpatient mode so far.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/)

new practice was already using it for inpatients

Review Source

SC

Susan C.  
CVT, Manager  
Veterinary  
Used the software for: 2+ years

### "HAEC Loves Instinct "

September 5, 2025

5.0

Amazing! I love everything overall and love that the feedback I give is often followed later! Instinct is easy to use and great overall for all levels of technology users.

Pros

Easy to use even for those who struggle with technology. I love how easy everything integrates. My favorite is the live help at any time! Everything is amazing!

Cons

When updates make visual changes. I appreciate the updates that are always being made but I wish the visual aspect would stay more similar. It slows us down each time there is an update. I would love the option to opt in or out of some feature updates also.

Review Source

BI

Bruce I.  
Medical Director  
Veterinary  
Used the software for: 2+ years

### "Best Emergency EMR"

June 16, 2025

5.0

Instinct has been crucial in the success of our start up ER. It made records, inventory and treatment plans easy to build and follow.

Pros

User friendly, intuitive, and the response from the Instinct team is unmatched. I have used multiple EMRs and Instinct is the most straightforward and easy to use.

Cons

Lack of connectivity with other platforms. The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

Reason for choosing Instinct Science

Ease of use. Willingness of the team and company to work with us on our accelerated time line.

Review Source

MC

Meg C.  
Licensed Veterinary Technician  
Veterinary  
Used the software for: 2+ years

### "Instinct will cure your treatment sheet woes "

September 5, 2025

5.0

Great; wonderful support team. Easy to navigate checking in new patients is a breeze and is easy to do rapid registration for emergent patients.

Pros

Medical records are very user friendly especially for the not "computer elite". Treatments sheets are clean nd organized and have a ton of fail safes to prevent incorrect dosing or double medicating.

Cons

Functionality on tablets/ Ipad is limited. Would help a lot with critical patients to have a more bed side option.

Review Source

oS

olivia S.  
nurse  
Hospital & Health Care  
Used the software for: 2+ years

### "icu nurse at specialty center"

September 6, 2025

5.0

10/10 - used it for ICU nursing for about 5 years. it made my job so much easier and great way to review previous notes

Pros

very used friendly! as an ER nurse this program made my job soooo much easier! I use a different program now and it does not compare

Cons

nothing! I honestly would not change anything about the program and have nothing bad to say about it.

Review Source

LB

Lori B.  
Office Manager  
Veterinary  
Used the software for: Less than 6 months

### "Our ER LOVES Instinct!"

May 15, 2025

5.0

Me and our entire staff are really happy with our switch from Cornerstone to Instinct. It makes doing our job so much easier. It's so intuitive and easly navigated.

Pros

The platform is very intuitive and honestly, aesthetically pleasing as well. But the customer service? STELLAR! We are a 24 hr emergency hospital and having the knowledge that we have an actual human for support the entire 24 hours is invaluable to us (BeepBoop is helpful, too!)

Cons

It is really easy to use, but I wish it were just a bit more customizable to our individual needs. Don't get me wrong, it is a great platform, but there are a few of the reports that I wish I could tweak to give me the metrics I am interested in tracking and do away with the ones I don't want.

Alternatives considered

[easyVET](https://www.capterra.com/p/134498/easyVET/)

Reason for choosing Instinct Science

Price, customization, customer support, ease of use and adaptation, ease of transition.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Cornerstone was clunky to use and not customizable for our needs, not to mention, their continued pricing increases over the past 2 years has made it have zero value to us. There is negligible customer support as well.

Review Source

CB

Chey B.  
Veterinarian  
Veterinary  
Used the software for: 6-12 months

### "Instict Review"

September 5, 2025

5.0

Instinct has exceeded my expectations as both a practicing veterinarian and practice owner! Hands down the best EMR system I have used, and I know it is only going to improve as the industry advances.

Pros

Cloud feature User friendliness Snippets Plumbs access Oh and the staff loves the triva! I really have nothing bad to say about this system!

Cons

The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!

Switched from

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Cloud capability and user friendliness!!

Review Source

tD

taylor D.  
team lead  
Veterinary  
Used the software for: 2+ years

### "best customer service"

September 5, 2025

5.0

honestly amazing! their customer support chat is a game changer. the can answer any questions at any time

Pros

super user friendly and AMAZING customer support. their customer support chat is always available and makes any problem super easy

Cons

sometimes doesn't communicate with idexx but is rare. honestly can't think of anything other concerns

Review Source

JR

Jessika R.  
dvm  
Veterinary  
Used the software for: 2+ years

### "instinct rocks"

September 5, 2025

5.0

My overall experience with has been very good. I would recommend it to a friend for sure.

Pros

What I like most about is the ability to sync with cornerstone. This makes charges very easy.

Cons

A con regarding is that all hospitals utilize differently, pro and con depending on the hospital

Review Source

MT

Morgan T.  
Vet  
Veterinary  
Used the software for: 1-2 years

### "Great overall"

September 6, 2025

5.0

I've had a great experience with Instinct whiteboard and with Standards. I love the client handouts in Standards and literally use it everytime I work.

Pros

It is very easy to use and shows everything very clearly. I also love that the formulary is built right in and easy to access.

Cons

The way my practice has it set up. We didn't think everything through when implementing it. I do wish the team helping with the set up worked with our management more on better ways to implement it.

Review Source

KJ

Kristina J.  
Patient Care Coordinator  
Veterinary  
Used the software for: 6-12 months

### "Kristina Johns- Partner Frederick Review"

September 5, 2025

5.0

Its better than some software options I have used. I would like there to be a notification option on the client chat on the left side like task list options notify. Our instinct rep is AMAZING and very helpful

Pros

I like that plumbs is built in and that discontinued items are still on the treatment sheet to review if needed.

Cons

I would like the automatic charging options to be simpler to add new treatments. i.e. when you attach an auto charge it can be difficult to capture the charge appropriately if the treatment is marked off sooner or later than scheduled

Review Source

JW

Jonah W.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Treatment sheets make it all worth it"

August 17, 2025

4.0

Overall, Instinct is a solid choice for a 24 hour ER as the treatment sheets make everything else worth it.

Pros

The treatment sheets are above and beyond anyone else's. This is by far the best part of this software.

Cons

The rest of the PIMs is a little more clunky and the medical records sent to other hospitals are cluttered and a bit harder to interpret.

Review Source