# Page 3 | Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews --- Instinct Science 4.9 (238) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Page 3 - Reviews of Instinct Science ## Showing most helpful reviews Showing 51-75 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Tyler B. COO Veterinary Used the software for: 2+ years ### "Instinct Saves ER!" April 28, 2025 5.0 We love Instinct! The customer service is also great with any sort of data collection. Pros Instinct is great, we love the all in one feature of the PIMS. Instinct has several unique features that promote a positive working experience and takes the burden off of several aspects of ER. Cons Having to have another integration system for x-ray was frustrating. You have to have a company such as Asteris for xray to communicate with Instinct. We lost a large amount of charge capture during this waiting phase. Switched from [Infinity](https://www.capterra.com/p/186420/Infinity/) We wanted an all in one feature to make record keeping easier and more efficient Review Source AT Autumn T. Vet Tech Veterinary Used the software for: 1-2 years ### "Great Program" September 6, 2025 5.0 I really have liked using it. I went from a clinic with a whiteboard to this and it is much more organized and easy for everyone in the hospital to see Pros Very easy to use. Information stays very organized between hospitalized and outpatients. Haven't really had any issues. Cons The search feature is a little hard to work/find sometimes as someone who isn't very good with technology. Review Source LB Lucas B. LVT Veterinary Used the software for: 1-2 years ### "Great product!" September 5, 2025 5.0 Pros I love that this product had built in safety features. I utilized it with students and training doctors alike. This product was aesthetically pleasing and made it easy to determine how to prioritize patient treatments. This product is surpassed any other electronic treatment plan system that I’ve worked with. Cons I wish that I was able to take pictures of patients lab work in the system to have an electronically upload to be viewed outside the clinic. Review Source AS Amber S. Vetereinarian Veterinary Used the software for: 1-2 years ### "Great choice" September 5, 2025 5.0 Excellent use in a busy hospital with multiple patients, doctors, and nurses all working towards the same goal. Pros What I like most about Instinct is how easy it is to use. Multiple staff personel can use at the same time to help with treatments. Cons Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges. Review Source TM Tamara M. ICU supervisor Veterinary Used the software for: 2+ years ### "positive, with a few suggestions to offer" December 19, 2024 4.0 I am overall happy with instinct. I do see those couple of areas for innovation and risk reduction, but like everything I can do so far. Pros I like the treatment view for the whole day so I can group similar treatments and avoid stressing the patient too much by touching them every hour. Cons When I am late completing treatments I notice they don't reschedule for the proper time interval. I wish they would or prompt to ask when I complete a late treatment. Also would like if a treatment requires handling or venipuncture for instinct to prompt me if the next hour there will be another treatment like that due so that I can group treatments. I know to look at the overall view but a lot of team members won't. I wish specific hospitals could add orders that would auto populate or lists that would be preset that I could choose, like "outpatient monitor" or "post sedation monitor" "boarding", or "Ortho post op", etc. Switched from [SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/) Unsure, company chose to switch and I don't know why. Review Source TN Thamires N. Er vet Veterinary Used the software for: 1-2 years ### "Love it, easy to use! " September 6, 2025 5.0 Great! I find it easy to use and train new staff members. Nurses love using it because it’s organized Pros Plumbs integration and the fact that it calculated drugs and gives me safe ranges. Easy to edit and change Cons No sync with our current pins software, can’t integrate directly so costs don’t cover over which is tough. Review Source CB Connor B. Registered Veterinary Nurse Veterinary Used the software for: 1-2 years ### "Instinct Veterinary" September 6, 2025 5.0 I find the software really easy to use and train new staff on. I have used many different products but always happy to work in a practice with Instinct Pros Very intuitive software and love the color when medications are scheduled, due or outstanding. It provides a very easy way of prescribing medications or treatments Cons Sometimes can be laggy to use, but wondering if this is my practices wifi setup? otherwise a very good software Review Source JB Jessica B. Associate Veterinarian, Critical Care Veterinary Used the software for: 1-2 years ### "As if Cornerstone and EzyVet had a love child" December 19, 2024 5.0 Overall, it is a very user friendly, time efficient medical record with a solid treatment sheet. Built in access to drug calculator and Plumbs are extremely helpful. Pros I've only used this in the clinical setting- not for data capture or billing purposes. This is my second favorite veterinary medical records platform, after EzyVet. I've used everything from DVMaxx, VMACS, a literal typewriter, Impromed, AIS, and the much hated Cornerstone. Instinct's medical record and treatment sheet interfaces work well, even in the hectic ER. We are able to set up templates for data entry and bundled treatments which are great help with efficiency. The medication calculator is a literal lifesaver. So many medical errors have avoided with this one feature. Ease of e mailing, and the ability to copy/paste, and use snippets are excellent. Cons Seriously, though. What is with the breed abbreviations? So confusing.... I'd love the thumbnail feature that EzyVet has, linking rad and US images to the medical record. I'd also like a cat or dog icon (or bearded dragon, we don't judge) to help quickly help identify species. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Needed a larger database and more versatile treatment sheet Review Source LK Loretta K. Registered Veterinary Technician - Assistant Manager Veterinary Used the software for: 2+ years ### "Instinct should be minimum standard! " December 20, 2024 5.0 I love Instinct. It is simple and easy to use. Hospital notes and information is easily identified. I believe it simplifies work flow and allows for an promotes optimal patient care. Pros I love how user friendly Instinct is. It is simple while still being professional. Cons I wish you could move the medications up and down on the list. Instead of them going in order they are added. Alternatives considered [SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/) Reason for choosing Instinct Science Instinct was working towards EMR at that time. We used paper treatment sheets. Moving to Instinct for treatment sheets and practice management software was ideal. Review Source MB Meghan B. Practice manager Veterinary Used the software for: 2+ years ### "Excellent Veterinary software" April 28, 2025 5.0 Excellent experience! Any issues we've run into have been handled quickly, and there havent been many issues! They are constantly updating/improving things and each and every addition has been a game changer. Awesome program! Pros Extremely user friendly, everything is in one place so you're not having to toggle between different programs, excellent customer service Cons It would be nice if you could rearrange the order of staff on the calendar Review Source SK Suzette K. Hospital Director Veterinary Used the software for: Less than 6 months ### "Top Notch training and service for a great program" July 18, 2025 5.0 Overall we are happy with the program and with the service and support provided to us. The treatment sheets are easy to use and understand and there are many options for how you set up your program within your own hospital. The medical records portion is also easy to use and understand. I would recommend this program to any veterinary hospital in need. Pros Instinct is a good treatment sheet and medical records platform. We have had an excellent experience with role out of the product and support whenever we have a question or need help. The team at Instinct is professional and responsive and I am not sure how we could have had any better service. Cons There are still some updates and integrations that would be helpful for the program. The team is very responsive to feedback and we have seen several of our request come out as updates. Review Source KM Kathleen M. Veterinarian Veterinary Used the software for: 2+ years ### "Great practice tool for any ER" April 28, 2025 5.0 I love working with instinct because it helps me work smarter not harder Pros Easy to use format that’s also easy for new people to learn quickly. Cons Still a few kinks to work out- transferring estimates to billing, ensuring certain charges are taken care of, etc Review Source LD Lorna D. RVT and Supervisor Veterinary Used the software for: 2+ years ### "Instinct Veterinary Management Software" December 20, 2024 5.0 We have been with Instinct since their early days (treatment sheets only) and have appreciated their willingness to listen to their users and make timely adjustments when needed. Love the whole package for Charting, Treatment Sheets and Analytics. Pros Simple to navigate and thereby easy to train others for day-to-day charting and accounting, responsive and helpful tech. support when needed, very receptive to feedback and integrating outside ideas into reality. Cons At first, some of the integrations (especially with Cubex once we switched our management software to Instinct) were troublesome, but problems have been resolved. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) We saw a presentation on the product (treatment sheet) and it looked like it would better fit our needs as an Emergency/Specialty practice. After further investigation, we signed on and have loved the progression of service offerings. Review Source EC Elizabeth C. Emergency veterinarian Veterinary Used the software for: 1-2 years ### "A most excellent veterinary charting program. " December 21, 2024 5.0 I am VERY happy with the program and customer service. It has made my charting and communication with the hospital VERY efficient and easy. Pros I have worked in the veterinary industry for 13 years and this program is by far, the easiest, most efficient and intuitive program to use for record keeping and hospitalized treatments. I can easily change from charting view, treatment view and discharge instructions in one area. Treatment entry is instantaneous. I can also refer to my treatments as I am writing in my chart and vice-versa which makes record keeping fast and easy. Cons I wish that when I am looking at an uploaded document that I would be able to separate the page. This would allow me to read through the document which is often previous hosp notes/diagnostics AND type my notes into the chart at the same time rather than open the document, copy my notes, close the document and then type information into my record. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Hospital management made the switch due to persistent delays Review Source MH Mike H. Medical Director Veterinary Used the software for: 1-2 years ### "LOVE Instinct for Vet Hospitals" May 1, 2025 5.0 Our team relies on its use for in and out-patients. Definitely an overall positive experience to our culture and workflow!! Pros Instinct is an amazing tool to help our hospital with treatments and aid in communication across departments. Cons No negatives about the software. I'd love to use the electronic medical records aspect, but we have not yet implemented. Review Source KZ Kayla Z. Technician Veterinary Used the software for: 1-2 years ### "Instinct review" December 20, 2024 4.0 My overall experience has been good. It's usually very user friendly. Pros Easy to use even without much training. People who have not used anything like instinct can usually catch on quickly. Cons Sometimes it freezes especially if too many people are on it. I wish that anyone could add things to the data base like alerts and treatments but management has to okay them so it takes more time. An example would be "deaf", if it isn't in the system already you have to ask for permission to load it and it would be easier if you could just add things as a normal user. It sometimes says medical terms are miss spelled but other than that I don't have too many complaints. Review Source KW Kayla W. Associate Veterinarian and Medical Director Medical Practice Used the software for: 1-2 years ### "The modern veterinary software" December 19, 2024 5.0 Great experience in use and with customer support Pros Instinct is the most modern veterinary software I have used. It looks nice and is very user friendly. The treatment board is awesome, super easy to use and helps calculate doses. The best part is that it is always getting better and the team takes your feedback into account! Cons There are some bugs that still need to be worked out and improved on, however, as noted above, that is always improving with instinct! Unlike other softwares that haven't changed in years! Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Impromed was like using windows 98. We used instinct treatment board first and then wanted to get on the full EMR Review Source MP Michelle P. Associate veterinarian Veterinary Used the software for: 2+ years ### "Instinct is worth looking into" December 23, 2024 5.0 Fantastic program. Makes having patients in various parts of a large hospital easier to manage. Pros When we first adopted Instinct for our large specialty and ER clinic, I was not sure I was going to like it. And while there was a learning curve, I cant imagine how we did things without it in the past. Sure, one of the main features/points is for charge capture, which is important, I am more of the how does it help me do my job. I love that I can pull up my patients treatment sheet anywhere in the hospital and make additions when I think of them rather than the next time I find myself in ICU. Cons The logic behind some of the codes still eludes me. To this day I can never remember what misc owner medications is under. I do wish you could edit those fields to things that are more logical to your own mind rather what someone thought made sense many years ago. Review Source AS Anupreet S. Vet Veterinary Used the software for: 1-2 years ### "Clinicin brief" September 5, 2025 5.0 Pros Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information Cons Nothing much I can think about,can bring in more iCE stuff which helps a lot to even gain information and CE too Review Source AP Annabel P. Vet Veterinary Used the software for: Less than 6 months ### "Very intuitive " September 5, 2025 5.0 Pros It makes treatment plans super easy and well laid out I use it to see what I need to round other docs on because it’s very intuitive Cons Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans. Review Source JR Jennifer R. DVM Veterinary Used the software for: Less than 6 months ### "Best app for vets" September 5, 2025 5.0 Excellent I love how can I just print the handouts for my clients, and it’s more accessible to clients to understand about patients care Pros I love how we have a lot of resources we have with the app, the handouts for clients are really helpful Cons I would like to have more Spanish handouts, and probably in other languages too. I think if we have more it will even better. Review Source BO Brian O. Licensed Veterinary Technician Veterinary Used the software for: 2+ years ### "Intinct is good but has minor flaws" December 20, 2024 5.0 My overall experience has been great, I really like instinct it makes tracking treatments and planning out care easy Pros The ease of use and ability to look back and review all treatments completed on a patient throughout its stay Cons It only happens once a year so it's not that awful however the inability for the charts to automatically correct to the right hours for daylight savings during fall back Review Source SF Shira F. ER Veterinarian Veterinary Used the software for: 1-2 years ### "Amazing treatment sheets" December 19, 2024 5.0 I love this product so much, it is absolutely amazing and has been so helpful for our ER practice. Pros I love how user friendly it is, and how easy it is to make changes to the treatment plan for the patient. I also love the drug calculation feature and how it can notify you if you have placed an incorrect dose for a patient. Cons There is really nothing that I don't like about Instinct! I love it. Review Source GP Gabrielle P. Veterinary Assistant Veterinary Used the software for: 1-2 years ### "I love Instinct" December 20, 2024 5.0 Great. Makes my job easier with notes. I love all the features. Pros I love how user friendly the software is. The instructions are clear and easy to follow. I like the look up by phone number feature that was added, as it makes my job easier for repeat clients. Cons Nothing. I do not have anything negative to say. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) To make a more professional, efficient, and seamless transition from our old system. Review Source HB Hannah B. Vet Tech Veterinary Used the software for: 6-12 months ### "Great Veterinary Program" December 19, 2024 5.0 I have so far had great experiences, support help has been so quick and everyone is very friendly. Using the program is easy and adaptable to our practice Pros \- Easy to learn - quick help with support - cloud based - lots of great resources - Plumbs built in Cons Currently no text through the program in Canada, otherwise it is great Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Was not cloud based and not a very modern program for what our clinic needed Review Source