# Page 4 | Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Instinct Science the right Veterinary solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews --- Instinct Science 4.9 (234) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Instinct Science ## Showing most helpful reviews Showing 76-100 of 234 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FL Fernando L. Veterinarian Veterinary Used the software for: 1-2 years ### "Instinct Tx Sheet Review" December 19, 2024 5.0 Pros How intuitive, user friendly, and reliable it is. It is the best program I have used in veterinary medicine. Cons There are no cons that I can think of related to this program. Review Source TK Tresha K. Licensed Veterinary Technician Veterinary Used the software for: 1-2 years ### "Instinct is the best" December 20, 2024 5.0 I love it. It is so user friendly. It not only helps you calculate drugs easier but also has Plumbs attached to it. Pros That is has Plumbs attached to it and that it is so user friendly. Cons That the screen does not stay signed in long enough Review Source SB Steven B. Client Service Coordinator Veterinary Used the software for: 6-12 months ### "Excellent Product" December 19, 2024 5.0 Fantastic interface and a useful workplace tool! Pros It is user friendly, easy to navigate, and promotes clear communication. The game is also fun! Cons Sometimes there are errors transferring over charges, but that usually tends to be based in user error, not the program itself. Review Source mW maddi W. License veterinary technician Hospital & Health Care Used the software for: 6-12 months ### "loving instinct" December 19, 2024 5.0 It has been much more organized compared to my last software I used Pros I love the fact I can access plumbs from there and I love the organization of it Cons I wish I could do more color coding on the patient Review Source MG Morgan G. owner Veterinary Used the software for: 6-12 months ### "Instinct review" September 6, 2025 5.0 great. I have not had any issues of concern that I need to note. Some times the updates throughout the days are not accurate Pros the ease of using it. I find it less complicated than other systems. There are less issues navigating it Cons limited compared to other systems. It is easy to use however not as detailed as other systems like Ezyvet Review Source ES Ethan S. Veterinary Sonographer Veterinary Used the software for: 6-12 months ### "Vet Tech - review" December 20, 2024 5.0 Its overall the best software i have used in vet med. compared to avimark, intravet, cornerstone Pros Its very convenient and Efficient to use Cons Sometimes there are about 5 clicks before you get to the place you want to be in Review Source mD marisa D. vet assistant Veterinary Used the software for: 6-12 months ### "i love to use instinct science " February 14, 2025 5.0 Pros very user friendly :) I love how I can switch it to the horizontal view .Easy to look patients up and see what their coming in for. Cons I don't have much cons, I love all the features so far on instinct science. Review Source RD Ronda D. Emergency Veterinarian Veterinary Used the software for: 6-12 months ### "great product!" December 20, 2024 5.0 Pros Instinct is an amazingly well-thought out product that every veterinary hospital that does paper treatment sheets should switch to right away! Cons nothing - they are very responsive to any recommendations for changes Review Source KG Karina G. Veterinary Assistant Veterinary Used the software for: Less than 6 months ### "Easy to learn and use." December 20, 2024 5.0 I only used smart flow prior and wasn't sure if I'd catch on as quick with instinct but was pleasantly surprised. Look forward to learning more and giving constructive feedback to help it grow. Pros It's easy to use and navigate. This is my first time using it in a practice and I caught on quickly. Cons I can't say for sure just yet. I like it overall. Review Source HT Haleigh T. CVT Veterinary Used the software for: 6-12 months ### "Instinct Review" December 19, 2024 5.0 Pros Easy to navigate and very user friendly. Cons can sometimes be glitchy but with fast support responses, it usually clears up fast! Review Source LN Lucy N. RVT Veterinary Used the software for: Less than 6 months ### "Great Team and Product" September 7, 2025 5.0 Its been great, the team are super helpful and pleasant to work with. I've appreciated their time helping me. Pros Its ease of use and easy search options. When I have needed to find information, its been easy to use. Cons None - the product has been great and the team are really easy to work with if there is ever an issue. Review Source SM Sarah M. LVT Veterinary Used the software for: 1-2 years ### "Great Service!" December 28, 2024 5.0 very positive - I love the encouraging messages we get when we log in and how easy it is to use. Plus the game is fun in our downtime! Pros It's easy to set up treatments for a patient and see who did them and when. Cons It could use some tutorials for first time users. Review Source DO Destiny O. Vet assistant Veterinary Used the software for: Less than 6 months ### "Instinct Review " December 20, 2024 5.0 Pros I like how it is very organized when it comes to the patients info and offer notes/ alerts to be read on the OP/IP board. I also like the color coordination which helps a lot. Cons there isn't anything I found that is a con. Review Source JB Jesse B. Veterinarian Veterinary Used the software for: 2+ years ### "My favorite electronic medical record system" May 18, 2024 5.0 I've used Instinct in 4 hospitals over the last 10 years and feel it has positively impacted the quality of medicine, the quality of medical records, and ease of writing records in all locations after it was brought in. Pros I love the ease of adjusting medications and the at-a-glance summary of vitals, fluids, medications/doses/timing across a 24-hour period. No need to interpret other people's handwriting. Easy to adjust to your hospital's specific needs with customer service. Cons That not every hospital I go to uses it. It's occasionally annoying to try to match up units on new drugs entered into the system, but generally easy to figure out/work around. Reason for choosing Instinct Science Ease of use, ease of learning, simplicity of design, efficiency, ability to customize for your hospital Switched from [Notepad++](https://www.capterra.com/p/185965/Notepad/) I couldn't find "no product" or "paper records", so I chose Notepad - we didn't use notepad Review Source NP Noelle P. Veterinary Technician, Oncology Veterinary Used the software for: Less than 6 months ### "It's the new EMR for our veterinary hospital. Better than our old EMR." July 1, 2024 4.0 It's the EMR that we use for our veterinary hospital. Better than our old EMR. Pros I like how one can duplicate rechecks and then pop-in the necessary snippets into the required fields without having to re-type everything out. It saves time. The support staff has been friendly, professional and quick to respond. Also, when the internet is down, using emergency cell phone hotspots has been interesting. Cons Having to click several times (vitals history, etc.) to look for the previous weight during an active appointment. The owners always ask for comparison, and I have to be the one to say, "One moment; I've got to check on the computer." The previous weight needs to be on the printout for the intake of the appointment. Review Source HB Hannah B. Client Services Representative Veterinary Used the software for: 1-2 years ### "Five Stars " April 28, 2024 4.0 very positive. Would absolutely recommend to others. Pros I love how easy to use and intuitive it is. It's easy to navigate because things are where you think they should be. Cons Sometimes it crashes, and updates are confusing. Review Source MB Matthew B. Medical Director, Emergency and Critical Care Department Veterinary Used the software for: 1-2 years ### "Feels Instinct-ual!" April 26, 2024 5.0 Overall, it has been a great experience working with Instinct. I love that they are constantly working to make the platform better and they are very receptive to our feedback about what is working and what products/features we'd love to see developed. Pros The ease of use! It takes almost no time at all to learn the various parts of Instinct. From the treatment sheets, to the charting, to the Rx module- each piece seems to just make sense. Cons The more integration with other software, the better. For example: we have Instinct integrated with Idexx, and the more platforms that all communicate easily, the better! I know this has been a huge priority for Instinct, and their product development team is extremely receptive to requests for new integrations. Switched from [VIA](https://www.capterra.com/p/92880/VIA/) Our old EMR platform simply couldn't keep up with the demands of our growing hospital (it was slow/laggy, and it's functionality and integrations were a bit outdated). Review Source CF Courtney F. Veterinary Technician and CSR Manager Veterinary Used the software for: 2+ years ### "Instinct review" April 27, 2024 5.0 Pros Instinct Science provides a platform that allows for the comprehensive management of patient records. This includes everything from medical histories and treatment plans to diagnostic results and billing information. Having all this information centralized and easily accessible streamlines workflows and improves patient care. The customer support is also UNMATCHED! Fantastic customer support team. Cons One significant frustration with Instinct Science lies in its lack of flexibility regarding document management, particularly the inability to edit document names once they're uploaded. This limitation can be especially problematic in fast-paced emergency room settings, where accuracy and efficiency are paramount. Typos or inaccuracies in document titles are not uncommon, and the absence of a simple editing feature means that veterinary staff must resort to cumbersome workarounds, such as downloading and re-uploading files, just to make minor corrections. This process is time-consuming and counterproductive, detracting from the goal of maintaining organized and professional patient records. The frustration extends beyond document titles to other features, such as vaccine uploads, highlighting a broader issue with the platform's lack of editability post-upload. Addressing this limitation could greatly enhance usability and streamline record-keeping processes for veterinary professionals. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) New hospital. Old hospital used instinct and cornerstone in conjunction. Cornerstone for the record is absolutely terrible. Instinct is SIGNFICANTLY better by being user friendly and the customer support is unmatched. Review Source SH Shae H. Registered Veterinary Technologist Veterinary Used the software for: 6-12 months ### "I have been really enjoying this program for our emergency services" April 27, 2024 5.0 I have really enjoyed that this program is colorful and not just black and white. Extremely user friendly. And the staff have been extremely helpful with the learning curve. The program has little touches like during vet week they made a very adorable banner, just adds that extra touch that many other software programs don't have. Pros I thoroughly enjoy there is someone to help you 24/7, especially being in an emergency practice where sometimes we have questions or concerns at 3 or 4am that need to be answered. They are extremely friendly and you can send GIFs to one another. In a field where days can become long and exhausting, Instinct even gives you cute little quotes or jokes when you log on. It's the little things that will put a smile on your face Cons I am hoping Instinct can make the Rx prescription labels separated by visits so that no labels are filled by accident. For a visual person it would be nice if there was a bold line in-between or highlight the current visits prescriptions that have been made, especially when we have our chronic patients here. Review Source KK Kendon K. Associate Clinical Professor Veterinary Used the software for: 2+ years ### "The future of veterinary medicine" April 30, 2024 5.0 From start to finish, the team behind Instinct has been wonderful to work with. The rollout of Instinct was incredibly smooth and is a testament to the user-friendliness and intuitiveness of the product. Instinct makes our hospital run more efficiently and promotes better patient care. Pros Intuitive, user-friendly, aesthetically pleasing, continuously improving and frequent updates, incredibly responsive customer service. Cons difficult to use for monitoring things that are more frequent than hourly such as transfusion monitoring (q15 min), pressor titration (q5-30min), etc. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Reason for choosing Instinct Science endorsement by other academic teaching hospitals, impressed by the Instinct team's demo, ease of use Review Source MP Michelle P. Ward Nurse, Tech II Veterinary Used the software for: 2+ years ### "Review of Instict from a ward nurse" April 26, 2024 5.0 I like it, wish students would enter treatments after they perform them Pros Love the ease of entering Instict data, really like the RER, helps student better understand how much the should offer a pt to eat Cons when a pt is discharged, I can no longer add treatments I just completed and have to add an adendum to an earlier treatment to record treatments Review Source JP Jennifer P. Owner Veterinary Used the software for: 2+ years ### "So easy to learn" April 27, 2024 5.0 Excellent, the support is so easy to use Pros How logical it is to use and to teach other doctors to use Cons Nothing really, it had only recently been release in the EMR so the initial integration was a little less efficient. It was anticipated though being a new program. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Instinct Science Seemed more appropriate for our ER needs Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Started a new practice and was able to make the choice on what to use. Review Source TC Tina C. Small Animal Surgery Coordinator Veterinary Used the software for: 2+ years ### "Great App for Large Capacity Hospitals" April 30, 2024 5.0 Pros how easy it is to use and understand! It's a very user friendly app compared to some other methods of record keeping and charting in the past Cons the timeout/sign out feature, wish I stayed logged in longer! Review Source JM Jessica M. veterinary technician Veterinary Used the software for: 2+ years ### "Instinct is seriously awesome!" May 9, 2024 5.0 Pros Everything is very easy to learn/teach and makes sense. Features are easy to find and navigate. Charting is quick and straight forward. Customer support is always available and helpful. Cons Reviewing printed records after a patients stay has ended is difficult and awkward. There is a lot of wasted space and paper. Review Source JC Juli C. Veterinarian Medical Practice Used the software for: 2+ years ### "We love this EMR and treatment sheet software!" April 29, 2024 5.0 We were the 2nd or 3rd hospital to use Instinct for patient flow sheets when they first came out. We were ver happy to switch t their EMR software Pros It was initially developed by a veterinarian, so it meets all our needs. Cons I wish that the patient ID numbers were more logical (ie numerical order) but they seem somewhat random. Also, some of the charge capture features seem challenging to our assistants who manage charges (the way charges are grouped, I am guessing it is in the order that things are completed) they wish that it was by category. Unable to make canned estimates (I have been told, this isn't something I personally do). Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Needed a cloud-based system to catch up with the times, and wanted our EMRs to integrate with our treatment sheets. Review Source