# Page 5 | Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Instinct Science the right Veterinary solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews --- Instinct Science 4.9 (234) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Instinct Science ## Showing most helpful reviews Showing 101-125 of 234 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Robyn P. Licensed Veterinary Technician Veterinary Used the software for: 2+ years ### "Instinct is so user friendly and efficient" April 30, 2024 5.0 Pros I love being able to contact the team about any concerns we have. They are so fast in their response. I love being able to put notes on my treatments. It's much better than just checking a box. Cons It is super easy to go back and change things so that may be difficult to control if you have untrustworthy people working with you. Not a problem at our clinic but, it's something to keep in mind if you don't trust your team. Switched from [SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/) Corporate had us make the switch. I've gone back and worked at other clinics that still use SmartFlow and I much prefer Instinct! Review Source EB Emily B. Veterinarian Medical Practice Used the software for: 2+ years ### "Excellent Product" April 27, 2024 5.0 Excellent. No regrets. Makes management of inpatients so much easier. Pros Instinct is intuitive and easy to use. It manages every aspect of a hospitlized patients treatment process excellently. They also have great support services for when things aren't working the way it is suppose to. Cons I love the whole whiteboard platform and have very few things bad to say about it. I do find it unfortunate that they made the records management plateform and inventory managment plateform so expensive. Review Source AE Alison E. Client Liaison Day Team Lead Veterinary Used the software for: 1-2 years ### "Overall great, has a few kinks to work out. " April 29, 2024 5.0 Pros I enjoy that I can find everything that I need with ease the majority of the time. There are very clear ways to do tasks vs having multiple ways to do them. Keeping up with communication is easy and concise so long as everything is documented appropriately. Cons There are some features that could be a bit better. For example, I think that the texting/ client chat feature is great, but when a client responds we have no way of knowing since it does not notify you. 2nd is a new change, I do not like that you cannot "pin" or "upload" a document to stay that the TOP of the chart of the reminded of the pet's record. Things such as client/patient registration sheets are vital to the clinic, and we now have to go hunting for them in the record. I have already put in a feature/ticket request to have this done. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) We were using Infinity (impromed) and Instinct Tx Sheet and the clinic decided to switch to Instinct EMR Review Source RA Rachel A. ER doctor Veterinary Used the software for: 2+ years ### "Great program" April 29, 2024 5.0 Pros Great program that allows full availability in means of treatment sheets and ensuring our patients treatments are completed appropriately Cons difficulty removing 'old'/removed treatments that are no longer used by the hospital. They are still listed in the pull down menu which can make it difficult to ensure we are picking the appropriate one Switched from [Less Paper](https://www.capterra.com/p/158852/Less-Paper/) This was not a self decision, it was made by the company Review Source MS Michelle S. RVT Veterinary Used the software for: 2+ years ### "Instinct is the BEST Veterinary Software!" April 28, 2024 5.0 I have worked in the veterinary industry for almost 20 years and used a variety of programs. Instinct is BY FAR the best software I've ever used. Pros So easy to use and intuitive! Cons Can't think of anything. Switched from [easyVET](https://www.capterra.com/p/134498/easyVET/) Easyvet was horrible. xxxxxxxxxxxxxxxxxx Review Source CG Coral G. Veterinary Technician Veterinary Used the software for: 2+ years ### "Instinct Experiences" April 30, 2024 4.0 Pros I like how easy it is to use Instinct. Before, we were a paper based treatment sheet hospital. Going back to paper would be a huge hassle for us. I like how you can see who made changes to treatments and the dosing calculator. Cons Sometimes when only using treatment view you cannot see when things are PRN. You have to go into the patients chart to see items that are PRN. Also, it is a pain when switching to OM in instinct. You have to delete the previous order and start new with OM. There should be a button to click when it is OM instead of a whole new line item. Review Source AH Amanda H. Certified Veterinary Technician Veterinary Used the software for: 2+ years ### "Overall, very organized and efficient" April 26, 2024 5.0 Pros Instinct offers an organized grid layout for treatment sheets allowing for easy viewing and easy to monitor values for hospitalized patients. My hospital does not use all functions of Instinct but the portions that we do use function very well with minimal errors. Cons When a patient is accidentally checked out, once they are checked back in, a separate Instinct sheet is opened for them. Even though you can re-open the original sheet, it creates another sheet which can generate confusion. So far that has been the only minor drawback that I have experienced. Review Source CJ Cheyanne J. Veterinary Assistant Veterinary Used the software for: Less than 6 months ### "Keeping Up to Date w/ Instinct " May 4, 2024 4.0 Pros I like being able to download the Tx sheet and upload it to Avimark for quick and ready treatment notes instead of having to understand ineligible handwriting from manual treatment sheets Cons It can be a bit tedious to fill out everything especially when there are many in-hospitals and you can find yourself spending up to 8-10 mins per patient if not more depending on what the Instincts asks to check for. Review Source RF Rachel F. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Amazing electronic medical record" April 27, 2024 5.0 Pros I love that there are so many options to record notes and changes to the patient in the medical record. it is easy to see form a glance what treatments are due and how the patient has been doing. Cons Sometimes changes that we want to make take a bit to implement, but that may be a function of our the extra time of our administration team Review Source jD jenna D. veterinary medical scribe Veterinary Used the software for: Less than 6 months ### "New user of Instinct" April 26, 2024 5.0 I started at a new practice that used Instinct, and was initially a bit overwhelmed as I had been with my previous practice for many years and was very familiar with their software. After a bit of a learning curve, I have grown to really like Instinct! There is a voluminous amount of well-written training material online published by Instinct, which is very helpful. There are also many training videos. Pros \- Able to copy and paste from all fields - Ease of use for filtering options for outpatient board and schedule - Ease of use for scheduling and completing task list - Ease of switching between different functions - Able to have multiple panes open Cons \- Not able to have more than 3 panes visible... however, you can open multiple instances of Instinct, which it tells you in the trainings. I use multiple monitors to do this! Switched from [VCA Software](https://www.capterra.com/p/32949/VCA-Software/) I am a former VCA employee, and used their Woofware software. The privately owned practice I moved to uses Instinct. Review Source JK Jessica K. Emergency Veterinarian and Medical Director Veterinary Used the software for: 2+ years ### "Great program" April 30, 2024 5.0 We love Instinct's patient care software and hope to transition to full EMR if our corporate group (Pet Vet) will approve. Pros Very user friendly. I appreciate the responsiveness of customer service and frequent updating to help address any problems encountered. Safety features are hugely helpful to reduce medical errors. Plumb link is great. Cons No specific complaints. They are always willing to work to correct any challenges we find. Reason for choosing Instinct Science Much more user friendly and modernized. Built in safety features. Cloud accessible. Review Source kM kaycie M. veterinary technician Veterinary Used the software for: 2+ years ### "Daily vet user" April 29, 2024 5.0 Pros Provides ease of accessibility to patient information - when prescriptions and treatments are due - as well as notes for doctors to follow up on provided by technicians. Cons nothing to contribute that indicates instinct provides a negative impact on our team Review Source KL Kaitlyn L. Client Service Coordinator II Hospital & Health Care Used the software for: 2+ years ### "Instinct - Used Daily " April 26, 2024 5.0 I have a wonderful experience using instinct. I have used it everyday in hand with IDEXX's cornerstone. Pros I love the design, ease of use. It is incredibly easy to correct errors with patients checked in. Cons I honestly enjoy everything about it. I wish we utilized it more at our hospital but I am happy with what we have been offered. Review Source eS ezra S. veterinary surgeon Veterinary Used the software for: 2+ years ### "Essential to my workflow" April 26, 2024 5.0 Pros I love the ease of use. It's intuitive (instinctual ;) and makes my day easier. Cons I really want the e scribing to be ready! Review Source AK Ashley K. Vet Tech Veterinary Used the software for: 2+ years ### "Great for ICU" April 26, 2024 5.0 Positive, has helped streamline our treatments in our ICU Pros Ease of use and being able to monitor trends on our ICU patients Cons There isnt much that I do not like about instinct; maybe adding more patient alert options? Review Source DL Destiny L. vet tech Veterinary Used the software for: 6-12 months ### "Instinct updates veterinary field" April 26, 2024 4.0 Pros The integration with new tech and user friendliness is wonderful and easy to learn. Detail orientated without being too complicated. Customer support is wonderful and there is always someone there to answer any questions quickly. Cons There are some issues with what we need for our practice BUT instinct is willing and able to help and develop new programs/ways to implement the changes we need. Review Source TM Taylor M. Veterinary Technician Medical Practice Used the software for: 2+ years ### "Instinct is great" April 26, 2024 5.0 Instinct works very well and is a great system for the veterinary field Pros Records holding is the best part. Being able to hold vitals. Cons Logging out within 10 minutes, wis it would hold in longer Review Source CK Caleb K. Emergency Resident Veterinary Used the software for: 2+ years ### "Thank you " April 26, 2024 5.0 Great I like this program a lot. I like how much R/D you put into your product. Pros Ease of use I do like this product overall Cons Expensive I also think the jokes can use improvement Review Source AB Anna B. Lead Oncology Nurse Veterinary Used the software for: 2+ years ### "Great product" May 1, 2024 5.0 Pros Intuitive, easy to use, visually pleasing Cons It's hard to find the anesthesia logs if done days prior. Switched from [Dropbox Paper](https://www.capterra.com/p/188157/Dropbox-Paper/) other - we switched from physical paper treatment sheets Review Source WV Willy V. Veterinary Technician Veterinary Used the software for: 2+ years ### "Easy to Use" April 26, 2024 5.0 Pros Easy to use, Short waiting time, very organized by colors. Cons So far nothing to comment about instinct. Review Source JK Janelle K. veterinarian Veterinary Used the software for: 2+ years ### "Instinct review" April 27, 2024 5.0 Pros Intuitive software for patient charting. Simplifies invoicing. Cons In some cases it's easy to order the wrong medication, dose, or rate. Review Source SC Sarah C. Advanced Assistant Veterinary Technician Veterinary Used the software for: 6-12 months ### "Very User Friendly" May 12, 2024 5.0 Pros So simple to use and easy to learn how to navigate all the steps Cons Im not sure i can pinpoint things that i dont like Review Source NR Nicole R. APCA Veterinary Used the software for: 2+ years ### "Instinct Review " April 29, 2024 5.0 Pros Instinct is a very good tool for recording patient vitals and treatments. Cons Not always the best for invoicing- charges will charge twice sometimes. Review Source TE Tara E. ER Veterinarian Veterinary Used the software for: 2+ years ### "How did we ever use paper treatment sheets before" May 1, 2024 5.0 Pros \-ease of use -accuracy and clarity of treatments -trending of vitals/BG/BP etc Cons Wish we had easier communication of vitals/SOAP, treatments to our charting system Review Source NM Nicolette M. Training and Operations Specialist Veterinary Used the software for: 2+ years ### "I highly recommend Instinct" October 9, 2023 5.0 Pros The support from friendly and prompt representatives, and their openness to adding features based on recommendations. Integration was easy and our staff picked everything up without any problems. The support center at careville.instinct.com is an excellent resource. Cons Integration with our diagnostic equipment and Cubex has been slow, but Instinct is still far superior to other PIMS I have used. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone was very complicated. Instinct offered simplicity and we loved the digital treatment sheet option that Instinct offered. Review Source