# Page 6 | Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews --- Instinct Science 4.9 (238) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Page 6 - Reviews of Instinct Science ## Showing most helpful reviews Showing 126-150 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EB Emily B. Veterinarian Medical Practice Used the software for: 2+ years ### "Excellent Product" April 27, 2024 5.0 Excellent. No regrets. Makes management of inpatients so much easier. Pros Instinct is intuitive and easy to use. It manages every aspect of a hospitlized patients treatment process excellently. They also have great support services for when things aren't working the way it is suppose to. Cons I love the whole whiteboard platform and have very few things bad to say about it. I do find it unfortunate that they made the records management plateform and inventory managment plateform so expensive. Review Source RA Rachel A. ER doctor Veterinary Used the software for: 2+ years ### "Great program" April 29, 2024 5.0 Pros Great program that allows full availability in means of treatment sheets and ensuring our patients treatments are completed appropriately Cons difficulty removing 'old'/removed treatments that are no longer used by the hospital. They are still listed in the pull down menu which can make it difficult to ensure we are picking the appropriate one Switched from [Less Paper](https://www.capterra.com/p/158852/Less-Paper/) This was not a self decision, it was made by the company Review Source HK Heather K. Emergency veterinary technician Veterinary Used the software for: Less than 6 months ### "Instinct " September 22, 2023 5.0 Pros I like that you can follow the trend of all vitals while being in hospital and that you can see how many treatments will be due at what time. Cons There are not many cons I can think of, I would like to see purring added to resp effort since there is panting and purring can also throw off rates and efforts. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) We have not made a total switch yet, only using Instinct for treatments and anesthesia at this time Review Source Response from Instinct Science November 15, 2023 Hi Heather! Thank you for taking the time to review Instinct Science and for your positive feedback. With regards to adding “purring” to respiratory rate or effort, this is something that our data team can add for your hospital. We just ask that an admin from your hospital submits a request as a ticket via support chat (support chat bubble > then start a message > select “Create a Ticket”) or have them send an email with the request to support@instinct.vet. Feel free to reach out if you have any questions! Best, Caroline CG Christopher G. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Chris Graham's Instinct review" June 15, 2023 4.0 Awesome. Helps tremendously in a multi doctor clinic with ER and IM. Helps reduce error. Pros Treatment planning and organization. Much easier to handle and distribute tasks for technicians Cons It can be awkward handling treatments that were late. Review Source JS Jennessa S. Veterinary Assistant III Veterinary Used the software for: 2+ years ### "Great" October 26, 2023 5.0 Amazing Pros very organized and simple to use. We all love it Cons I wish there was an option for client location and a patient location. Review Source Response from Instinct Science November 15, 2023 Jenessa, Thank you for taking the time to review Instinct and for your positive feedback. We wanted to offer a solution to your desire to have both a client and patient location listed! Typically the patient location should be listed under Ward. New locations/wards can be added into Instinct by any of your admins within the Admin section of Instinct. For client locations, many hospitals utilize the patient info bar to enter this information. That way it will be visible on the patient info bar when you are in the patient’s Treatment Sheet, but also will be easily seen when looking at the Status Board as a whole. Feel free to reach out to us at support@instinct.vet or via support chat (chat bubble icon in the bottom left navy sidebar) and we can always help guide you further. Best, Caroline CG Coral G. Veterinary Technician Veterinary Used the software for: 2+ years ### "Instinct Experiences" April 30, 2024 4.0 Pros I like how easy it is to use Instinct. Before, we were a paper based treatment sheet hospital. Going back to paper would be a huge hassle for us. I like how you can see who made changes to treatments and the dosing calculator. Cons Sometimes when only using treatment view you cannot see when things are PRN. You have to go into the patients chart to see items that are PRN. Also, it is a pain when switching to OM in instinct. You have to delete the previous order and start new with OM. There should be a button to click when it is OM instead of a whole new line item. Review Source Maria C. CVT Veterinary Used the software for: 2+ years ### "Instinct treatment sheets" January 14, 2023 5.0 The system & customer support has been Wonderful! Pros We primarily use Instinct for it's patient treatment board/sheets. It was an easy transition from paper treatment sheets to this electronic format. I wish we used more of the features, but at this time we almost exclusively use it for treatment sheets Cons Sometimes when going back to look up old treatment sheets it can be a little slow, but it isn't terrible Review Source JM Jessica M. veterinary technician Veterinary Used the software for: 2+ years ### "Instinct is seriously awesome!" May 9, 2024 5.0 Pros Everything is very easy to learn/teach and makes sense. Features are easy to find and navigate. Charting is quick and straight forward. Customer support is always available and helpful. Cons Reviewing printed records after a patients stay has ended is difficult and awkward. There is a lot of wasted space and paper. Review Source mE matt E. Medical Director Veterinary Used the software for: 2+ years ### "Instinct is life changing as an ER doctor" January 13, 2023 5.0 As said above-mostly importantly Instinct has improved our medicine and patient care in both our ER and Specialty departments. It has greatly improved our efficiency on the ER floor and helped us catch alot of missed charges. I can't say enough about Instinct. As the Medical Director I can proudly say it life changing for all our staff and has helped us practice better medicine and deliver better patient care! Pros Instinct is truly-instinctual...easy to use and easy to train. Greatly improves patient care and monitoring.Any ER doctor can tell another ER doctor designed Instinct...everything makes sense and encourages efficiency on the ER floor.Incredible with the amount of charges that we saved and captured instead of being forgotten/lost charges.Instinct has lessened our medical errors. Cons We are excited for the addition of the inventory section. Review Source RH Rachel H. Medical Director Veterinary Used the software for: 1-2 years ### "Excellent product" January 13, 2023 5.0 Excellent compared to alternatives available but still areas for improvement that could bring their product to the next level. Pros Easy to use and a drastic improvement over the previous treatment sheet software we used. Cloud access is awesome. Features emphasizing product safety are excellent. Response to feedback is nice, but could be improved. Cons The company is eager for user-feedback and does rollout improvements that are responses to feedback, but these are infrequent and we have yet to see any of our hospital-specific requests make it through to development. There are some very easy improvements that could really improve usability in our opinion. Switched from [SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/) Frustrations with previous product, unreliable, not ideal for complex patient management orders, slow, concern for patient safety Review Source Response from Instinct Science November 15, 2023 Hi Rachel! Thank you for taking the time to review Instinct and for your positive feedback. We would love to hear more about the improvements you are looking to see within Instinct-- feel free to reach out to us with further details at support@instinct.vet or via chat support (chat bubble icon in the bottom left navy sidebar). Best, Caroline AP Amanda P. CSR Veterinary Used the software for: 2+ years ### "Great product" January 14, 2023 5.0 Very nice. SO far I haven't had many issues and even better I learned the program quickly! I was able to pick it up in a week, and after that mastered it. I am fluent with the program now and adore it. Pros I absolutely love how user friendly this is and how smooth the whole process from check in to check out is. All of the features are wonderful and I never have any issues for it. Cons Nothing really. When you try to add a b-day and something else though it does shut down. You should fix that Review Source KK Kadie K. Director of Emergency Medical Staff Medical Practice Used the software for: 1-2 years ### "Top of the line" January 15, 2023 5.0 Positive. I've rolled it out in 2 different 24/7 clinics now and both rollouts have been simple, staff found it easy to use, easy to master. Treatment sheet with automatic charging is a necessity for ER. Pros Super easy to use, customer service available 24/7, highly customizable, easy for the staff to learn and implement quickly Cons Issues syncing with some things - radiography, cubex Review Source CJ Cheyanne J. Veterinary Assistant Veterinary Used the software for: Less than 6 months ### "Keeping Up to Date w/ Instinct " May 4, 2024 4.0 Pros I like being able to download the Tx sheet and upload it to Avimark for quick and ready treatment notes instead of having to understand ineligible handwriting from manual treatment sheets Cons It can be a bit tedious to fill out everything especially when there are many in-hospitals and you can find yourself spending up to 8-10 mins per patient if not more depending on what the Instincts asks to check for. Review Source JZ Jenneth Z. Registered Veterinary Technician Veterinary Used the software for: 1-2 years ### "Easy to use software with responsive customer support" October 26, 2023 5.0 I have used Instinct for several years at a variety of veterinary hospitals and have found it very easy to use and teach others to use. Pros Features such as medication dose calculators, BSA/RER calculation, and highly customizable treatment details and schedules make Instinct an easy-to-use software. It is integrated with our practice management software to automatically import patients that will be admitted to hospital. The Vitals tab tracks trends in vital parameters for a given patient. There are a lot of useful features (and the Instinct jokes and messages are a bonus Easter egg). I also LOVE that the Instinct background changes for National Veterinary Technician Week. Thank you for showing the love to your vet techs. I also like that the web version can be utilized from any device. Cons I don't have any particular negative thoughts about Instinct. Review Source KW Kristina W. Veterinarian Veterinary Used the software for: 1-2 years ### "The best introduction in veterinary medicine since fluid pumps" February 10, 2022 5.0 Pros It is very difficult to pick just one aspect. I love the function to copy my treaments right into my SOAP. I love how fast and easy it is to set up a treatment sheet. Plumbs integreation is amazing. How user friendly it is for staff of all levels. I am so impressed with how every porition of the program flows, how easy it is to read vitals and track changes and to view the long treatment sheets we often have in ECC. I love the accessabiity of the help desk, the changes that are made quickly to adapt to needs. I actually just want to quit my job and go work for them if I am being honest. Cons At this point, the only con is that is does not communicate with ezyvet (what a joke of a name!) It is absolutely fair to say I am considering leaving my current job because they do not have Instinct, have trapped themselves into helping above mentioned company develop their white board when the industry standard is already out there. My current empolyers want a program that will bill once treatments are complete, but every using Instinct free standing, which I have done before, would be more time effective than what we are doing now. I am no longer invited to software meetings because of my insistance to use Instinct and my outspoken language regarding it's superiority. Review Source AH Aubrey H. DVM, DACVECC Veterinary Used the software for: 2+ years ### "Instinct for ECC" October 30, 2023 5.0 Huge improvement over paper treatment sheets! Instinct has come a long way since initial launch and is great! Pros I love the ease of being able to formulate a detailed treatment sheet for critical patients. Cons \- need to be able to copy/paste vitals/medications individually or pick which things to select Review Source RR Roxane R. Veterinary Surgical Technician Veterinary Used the software for: 2+ years ### "BEST software I have ever used" March 24, 2023 5.0 Pros Throughout my 20+ career I have used many types of veterinary practice software, and Instinct is by far the most comprehensive and user friendly of all. Anytime I need help, the response is nearly immediate. Anytime I have feedback or suggestions, my critique is accepted graciously. What I truly appreciate is the software is created by people in the veterinary field who actually use the technology and have a clear idea of what is important. Cons I am anxiously awaiting a refined version of anesthetic monitoring! Review Source CF Carol F. Practice Manager Veterinary Used the software for: 2+ years ### "Life without Instinct is much more challenging!" October 26, 2023 5.0 Pros Pretty easy to learn, even for staff without veterinary experience. It's super stable and responsive. I totally like that I can reach support and get a real person at any time. Cons I'm looking forward to Instinct's new Stockroom release for Inventory Management! Reason for choosing Instinct Science The practice owner and myself used Instinct's whiteboard at another practice. It's so intuitive and easy to learn that other options were not considered. I have previously used Cornerstone and Avimark and DVMax and Instinct beats them all. Review Source WV Willy V. Veterinary Technician Veterinary Used the software for: 2+ years ### "Easy to Use" April 26, 2024 5.0 Pros Easy to use, Short waiting time, very organized by colors. Cons So far nothing to comment about instinct. Review Source RF Rachel F. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Amazing electronic medical record" April 27, 2024 5.0 Pros I love that there are so many options to record notes and changes to the patient in the medical record. it is easy to see form a glance what treatments are due and how the patient has been doing. Cons Sometimes changes that we want to make take a bit to implement, but that may be a function of our the extra time of our administration team Review Source KG Kathy G. Assistant Clinical Professor Veterinary Used the software for: 1-2 years ### "Get Instinct Now!" February 1, 2023 5.0 Incredible! Pros Designed for hospital functionality. Intuitive with great support! Cons Honestly, this software is great. is it perfect? No. but it's probably as great as you could make something like this. Reason for choosing Instinct Science Support and ease of implementation. Review Source KE Kelly E. Vet Tech Veterinary Used the software for: 2+ years ### "Best program for treatment sheets" January 13, 2023 5.0 Pros The program is easy to use and simple to complete tasks plus the colors are very nice. Cons I actually don't have much to say about what I do not like about it. Maybe just being able to have the com log closer to where the chart is since it is sometimes missed when owners talk to doctors. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Instinct was easier to use Review Source kM kaycie M. veterinary technician Veterinary Used the software for: 2+ years ### "Daily vet user" April 29, 2024 5.0 Pros Provides ease of accessibility to patient information - when prescriptions and treatments are due - as well as notes for doctors to follow up on provided by technicians. Cons nothing to contribute that indicates instinct provides a negative impact on our team Review Source EG Eren G. Referral Coordinator Veterinary Used the software for: Less than 6 months ### "So Much Better than Other Softwares" January 13, 2023 5.0 Everyone is so friendly and helpful. You can ask a question and get immediate response from a team member when you need help with their support chat. They are all willing to make changes to the software based on business needs. Pros Easier to use and access patients. I love having all the things in on place. The ability to send records from the platform to rDVM's automatically after submitted and all and all just amazing. Cons The inability to search clients via phone number (I know this is being worked out though). Review Source JK Jessica K. Emergency Veterinarian and Medical Director Veterinary Used the software for: 2+ years ### "Great program" April 30, 2024 5.0 We love Instinct's patient care software and hope to transition to full EMR if our corporate group (Pet Vet) will approve. Pros Very user friendly. I appreciate the responsiveness of customer service and frequent updating to help address any problems encountered. Safety features are hugely helpful to reduce medical errors. Plumb link is great. Cons No specific complaints. They are always willing to work to correct any challenges we find. Reason for choosing Instinct Science Much more user friendly and modernized. Built in safety features. Cloud accessible. Review Source