# Page 3 | Amazon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Amazon Connect the right Telephony solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234575/Amazon-Connect/reviews --- Amazon Connect 4.5 (91) [View alternatives](https://www.capterra.com/p/234575/Amazon-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Amazon Connect ## Showing most helpful reviews Showing 51-75 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lauren H. Practice Manager Veterinary Used the software for: I used a free trial ### "Amazon Connect" August 1, 2025 5.0 I have no complaints yet. I have enjoyed learning more about Amazon Connect and how it can benefit my company. Pros customer support value for money chat with support ease of use call management call monitoring bugs and issues Cons NO cons yet- I have been pleasantly surprised with the ease of use and the value for the money. I will update my review as we utilize it more. Review Source EB Ethan B. Detailer Automotive Used the software for: 1-2 years ### "Amazon Connect Review" July 30, 2025 4.0 Depending on who your support is it can be good, but sometimes it can be more confusing then needed. Pros I liked how easy it the support is to connect with between Amazon, I order a lot for my business so the support is nice Cons It is sometimes hard to uderstand what the person is saying as the language/accent Barrier can be confusing Review Source SM Shenice M. Leasing Real Estate Used the software for: Less than 6 months ### "Try Amazon Connect" May 30, 2025 5.0 allow staff to proactively engage in customers relevant information. Appt reminders, etc. Provides real-time and historical analytics to track customer interactions. Pros Easy to use, scalable, and offers a wide range of features to use throughout office staff on an everyday basics Cons everything is wonderful no complaints, powered by AI. Designed to help reduce cost and promote operational insights Review Source VR Verified Reviewer Audit Hospitality Used the software for: I used a free trial ### "Easy to use but still needs work on chat features." August 1, 2025 4.0 Pros It's quite easy to use and tech support is quick to resolve any bugs and technical issues that emerge. Cons Personally, I love everything about Amazon. If there is anything I would hope to have looked over, I would say of the chat feature are a bit clonky. Review Source BS Bre S. Sales floor Retail Used the software for: Less than 6 months ### "Happy Customer" July 29, 2025 4.0 It was a pleasant experience to use the software and navigate the options I had to use. The convenience was the biggest thing. Pros I would say the convenience of using it, and how easily accessible it is for people to use. The customer service is really easy to access as well. Cons I don't really have a con of when I used amazon connect. I feel like there are always bugs and kinks to work out but none that stood out. Review Source NC Najae C. PSR Hospital & Health Care Used the software for: 6-12 months ### "Amazon Connect is a MUST try!" March 26, 2025 4.0 Overall Amazon Connect is a high quality product with customization and flexibility. Pros I like the scalability that Amazon Connect provides. It easily scales to accommodate business growth or Seasonal demand. It also provides a no need for on- premise hardware which reduces maintenance costs. Cons Some of the cons are that the setup it a little more complex. It requires technical knowledge for configuration and integration with existing systems. There is also limited out of the box features. Some advanced call center functionalities require third-party tools or custom development. Review Source anA amira nour A. Account manager E-Learning Used the software for: I used a free trial ### "A powerful tool for customer service with room for improvement " June 26, 2025 4.0 Amazon Connect is a robust tool that can significantly improve customer interactions, but it has a few areas that could benefit from enhancement. Pros \-Ease of use as the interface is user friendly. -cost effective as pay as you go pricing help businesses manage cost effectively. Cons \-It takes a quite long time to get answers from customer support. -as a cloud based service,a stable internet connection is essential which might be a concern in areas with poor connectivity Review Source SH Sherelle H. Picker Warehousing Used the software for: Less than 6 months ### "Amazon Connect Could Do Better" May 9, 2025 3.0 It was a slight great experience with the app. Only thing I will say it was hard at times to get into the app and that my schedule was change every week. Pros I like the most about Amazon connect it shows a lot of information details about Amazon business, my schedule, how to get to work. How to connect with a manager or when to add more hours for extra work. Cons It was very glitchy and sometimes the app won’t open. It doesn’t give accurate notifications to your phone when you have to go to work. I wasn’t able to check my phone on the basis of the managers added me in a extra day. Review Source LM Lauryn M. Not applicable Telecommunications Used the software for: Less than 6 months ### "Cool program" June 23, 2025 5.0 Pros Amazon Connect is a powerful and scalable cloud-based contact center solution. It’s easy to set up, integrates well with AWS services, and offers real-time analytics and AI-powered features for improved customer experience. Cons Amazon Connect offers great scalability and easy setup. However, the UI can feel limited, and advanced features often require AWS expertise. Still, it’s a solid choice for businesses wanting flexibility and growth. Review Source lG lorenzo G. dipendente Food & Beverages Used the software for: Less than 6 months ### "assistenza clienti" August 7, 2025 5.0 esperienza nel complesso molto positiva, e sono contento che mi abbiano aiutato a risolvere il problema riguardante un loro prodotto Pros mi e' piaciuto il modo di comunicare con l'assistente e la collaborazione che quest'ultimo ha messo per aiutarmi a risolvere il problema Cons non ho trovato punti negativi, anche perche' sono stati efficienti nel loro lavoro e molto esaustivi Review Source EM Elizabeth M. Atencion a clientes Retail Used the software for: 1-2 years ### "Buena herramienta de comunicación" December 24, 2024 5.0 Me gusta la herramienta tiene excelente comunicación para llamadas Pros Es una excelente herramienta para generar llamadas a un equipo de atención a clientes Cons Puede ser costoso para equipos pequeños o de inciación Review Source CU Chantal U. asistente de administracion Computer Networking Used the software for: I used a free trial ### "AMAZON WEB " March 6, 2025 5.0 Es un espacio que ayuda mucho con el crecimiento de mi negocio y también ofrece mucha seguridad y fiabilidad y rendimiento para la empresa. Pros puedo mejorar con rapidez y resolver problemas muy fácil. es bien fácil de usar y practico y puedes mejorar la experiencia de tu cliente y ala vez de tu empresa Cons comisiones control limitado Competencia dependencia de Amazon Review Source DS Desiree S. Registered behavioral therapist Hospital & Health Care Used the software for: Less than 6 months ### "Amazon connect review" July 22, 2025 5.0 As my overall experience, I love this software. It's quick and efficient to use and real easy to get a hold of some one when needed Pros I like the chatting/messaging part of Amazon connect and the assistance received from this software based system. Cons Sometimes it has gone slow for me, however, I believe that was more of a signal issue than anything. I don't have any issues besides that. Review Source CM Cheyanne M. Owner Arts and Crafts Used the software for: I used a free trial ### "Amazon connect communication crappy" June 8, 2025 2.0 Over all experience with amazon connect was actually great and i was happy 100 percent up until i had to contact costumer service Pros I liked that it was honestly pretty simple to opperate and navigate overall, loads decently fast and walks you through it to begin with Cons The thing i liked least about amazon connect was completely the biggest issue i have had with alot of things recently and thats costumer service communication Review Source Sommer B. Food and Beverage Staff Member Entertainment Used the software for: Less than 6 months ### "Sommer Lee Bauerle" July 26, 2025 5.0 Pros Amazon contact is helpful to customers when it comes to return and delivery for the customer’s orders. Cons I’m not too familiar with Amazon Connect. I never used Amazon Connect before. Anyone would have to call customer service for help. Review Source NG Nakita G. Teacher Child Day Care Services Used the software for: Less than 6 months ### "Amazon Connect: A Modern Contact Center Solution for Growing Businesses" July 3, 2025 4.0 My overall experience with Amazon Connect has been positive. It provides a good balance between ease of use for basic setups and powerful customization for complex needs. Pros Its flexibility and ease of integration. It’s entirely cloud-based, so there’s no need for heavy infrastructure or on-premise systems, and it scales effortlessly as call volumes grow. Cons Is that the learning curve can be steep for more advanced features. While basic setup is straightforward, designing complex contact flows or integrating with external systems often requires solid knowledge of AWS services and can get technically demanding. Review Source LM Linda M. Consulant Cosmetics Used the software for: I used a free trial ### "Amazon Connect Review " June 30, 2025 5.0 It is a service that was very helpful to me. I will utilize this service again. Thanks to Amazon Connect for the help. Pros This service is good for me. The cheating about what I needed help me make my selections. I would recommend this service. Cons I really don't have anything negative to say about this service at this time. If I did it would be the different choices that was.given to me. Review Source KT Kremena T. Executive Assistant Executive Office Used the software for: I used a free trial ### "A Powerful Contact Center Solution" September 17, 2024 5.0 Pros Easy Integration- seamlessly integrates with other AWS services, enhancing overall functionality. Scalability- highly scalable, making it suitable for businesses of all sizes. AI-Powered Features- utilizes AI for real-time performance improvements and natural language understanding. User-Friendly Interface- intuitive drag-and-drop interface for building call flows. Flexible Pricing- pay-as-you-go pricing model, making it cost-effective. Cons Limited Non-Phone Features, and primarily focused on telephony, with fewer features for non-phone use cases. Occasional connection errors reported, which might affect call quality. Advanced features may require technical expertise to set up. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) It was company's decision and we were not informed why Review Source SR Sugiti R. Pharmacist Pharmaceuticals Used the software for: Less than 6 months ### "Ease of using Amazon Connect" April 1, 2025 5.0 It has a been a great experience overall and it is very easy to work with. Pros It has been great being able to get in contact with a representative immediately. It is also easy and convenient to use. Cons The only issue was being able to navigate the site for the connect option. But once you get to it, it is very easy. Review Source SB Stephanie B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazon connect has been great for my buisness!" June 25, 2025 5.0 Pros Amazon connect has been great for my buisness! It has allowed me to easily integrate with other provider offices! Cons I do not have any negative reviews for Amazon connect. Everything has worked seamlessly and couldn’t be better! Review Source CS Caleb S. Owner Nanotechnology Used the software for: Less than 6 months ### "Amazon Connect Great but not best" June 22, 2025 5.0 Pros Its versaitility is just overal great. easy to use multiple uses it just puts the butter on my cups. Cons there ares some bugs but bugs are always expected in things. everything isnt just perfect tip top shape. Review Source DF Deise F. Corretora Imobiliaria Real Estate Used the software for: I used a free trial ### "Connect with Amazon Connect" January 9, 2025 5.0 I haven't used it yet, but from the research I carried out it meets my needs. Pros It's easy to use. The cost is low and I can serve any company. Great value for money. Cons It could be free. But the charge for the cost of the service provided is understandable. Review Source ME Mohammad E. Realtor Real Estate Used the software for: 2+ years ### "Convenient and effective" November 15, 2024 5.0 It’s convenient to use this service without needing to get in the phone and stay on hold for someone for hours. Pros They are always quick to respond and with my experience always do a great job to resolve your issue Cons It’s not always easy to get through to someone Review Source AP Audry P. supervisor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quick response " May 11, 2025 5.0 10/10 quick answers. Great resolutions in a short time after sending the request Pros That they answer right away, after sending my request from one of their agents.. Cons At the moment anything. No bad experiences for me. Quick answer after sending my request. Review Source VR Verified Reviewer Operations Coordinator Airlines/Aviation Used the software for: Less than 6 months ### "Some learning curve but helpful tool" February 20, 2025 4.0 It's good if you are willing to take time to learn technical side. It can be very helpful. Pros I like how you don't have to pay so much money and it integrated AI to improve efficiency. I like that I can access from anywhere. Cons It is not super easy set up for first time beginners. You need some knowledge to set up and have learning curve. Review Source Similar Products Featured