# AWS Systems Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AWS Systems Manager the right IT Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234696/AWS-Systems-Manager/reviews --- AWS Systems Manager 4.6 (65) [View alternatives](https://www.capterra.com/p/234696/AWS-Systems-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AWS Systems Manager Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I love being able to connect to my EC2 instances instantly via the console or CLI, completely secured by IAM policies.“ February 25, 2026 RP Ryan P Site Manager and DesignerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features are buried in menus, and documentation often requires cross-referencing multiple AWS pages.“ February 28, 2026 NP Neeraj Kumar Reddy P StudentE-Learning, Self-employedUsed the software for: 6-12 months. “I liked how AWS Systems Manager gave me a centralized way to manage EC2, S3, and RDS during my projects.“ September 16, 2025 T E Dental InternHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “The sidebar is packed with too many features.“ February 25, 2026 Pierre K Infrastructure ArchitectHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I have used this tool to automate workflows, monitor multiple environments, and patch management.“ August 14, 2025 JK Jitae K Sr.Devops EngineerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Most painful moments in AWS System Manager is Automation documentation failures.“ September 3, 2025 MA Mohammad Pervaiz A ManagerAnimation, 11 - 50 employeesUsed the software for: Less than 6 months. “Its very good platform that offers a wide range of services for storage, computing, machine learning, and networking.“ September 21, 2025 TN Tinashe N Systems ManagerImport and Export, 2 - 10 employeesUsed the software for: More than 2 years. “The interface can be confusing for first-time users.“ October 7, 2025 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mehakpreet K. HR Manager Information Technology and Services Used the software for: 6-12 months ### "Excited for further experience " August 21, 2025 5.0 My overall experience was very satisfying, as our IT team works with different software systems, and AWS Systems Manager made it much easier to configure, monitor, and track updates across them. Pros AWS Systems Manager was easy to install and configure, allowing smooth operations and simple management of the different configurations we used for our projects Cons There was nothing we disliked—our team loved the interface as it was easy to handle and helped us track updates efficiently. Review Source TN Tinashe N. Systems Manager Import and Export Used the software for: 2+ years ### "Once You Learn It, You’ll Wonder How You Ever Managed AWS Without It" October 7, 2025 4.0 Once you get over the initial setup curve, AWS Systems Manager becomes your control tower for everything AWS. It saves time, boosts security, and just makes managing infrastructure less painful. I wish I had started using it earlier, it would’ve saved a ton of late nights. Pros 1\. Centralized management of EC2 and hybrid servers. 2. Secure remote access through Session Manager. 3. Strong automation capabilities using Runbooks. 4. Integrates seamlessly with IAM, CloudWatch, and CloudTrail. 5. Improves visibility and compliance reporting. Cons 1\. The interface can be confusing for first-time users. 2. Documentation is thorough but not beginner-friendly. 3. Some features (like OpsCenter) require deeper AWS knowledge to configure properly. Switched from [Puppet Enterprise](https://www.capterra.com/p/124189/Puppet-Enterprise/)[Ansible Automation Platform](https://www.capterra.com/p/206320/Ansible-Automation-Platform/) It was messy, error-prone and extremely time-consuming. Losing track of SSH keys and inconsistent patching was a constant headache. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 1-2 years ### "AWS Systems Manager helps me easily manage my cloud resources and automate tasks." August 16, 2024 3.0 Pros Great management features and easy automation tools make my job easier. Cons Some features can be complex to set up and could use more detailed documentation. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 1-2 years ### "Rule your System with AWS" January 29, 2025 4.0 My overall experience was good and it did make the tasks a lot easier to manage and time saving which was the best part Pros The best thing is the centralized management capability that we get while using AWS system manager which let us control and automate the tasks and make the work a lot easier. Cons The thing I like least is that it sometimes have latency and delays while executing commands which can lead to slow work and negatively impact the tasks. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) The API usage of this software was great and much more features. Review Source JK Jitae K. Sr.Devops Engineer Computer Software Used the software for: 2+ years ### "Seamless integration with other AWS services and Good automation tool" September 3, 2025 5.0 We've been using mostly in Parameter Store/Run Command/Automation for many years. Run Command/Automation is pretty good tool to maintain/deployment tasks on our ec2 instances. We could also utilize those services to create AMIs and patching systems on regular basis Pros Very good integration with other AWS services and can have up to 10000 standard parameters as free tier to store config data or secrets in Parameters Store. Also if you utilize or deploy any infra resources using AWS Cloudformation stack, then you can just directly access to System Manager Parameter Store Keys without exposing your values. Cons Most painful moments in AWS System Manager is Automation documentation failures. It does not have any options starting over where it fails and so you have to start Automation documents from beginning. And if your app or webservices heavily rely on AWS Systems Manager Parameter Store, then you would see lots of api throttling errors while getting values from SSM PS. Review Source VR Verified Reviewer Systems Administrator Education Management Used the software for: 2+ years ### "AWS Systems Manager a helpful necessity in AWS" September 23, 2025 5.0 My overall experience has been great. Being able to control systems via sessions manager instead of having to use ssh keys is a critical part of our control of our environment and patch management. Pros The thing we like the most about AWS Systems Manager is it's ability to manage and control our instances in one place across multiple accounts. Cons The thing I like least about AWS Systems Manager is that the amount of things that are packed into the side bar can be confusing to what is actually a core service offered by Systems manager. Review Source VR Verified Reviewer Student E-Learning Used the software for: 6-12 months ### "Centralized AWS Management During Studies" September 16, 2025 4.0 Overall, my experience with AWS Systems Manager as a student was very positive. It gave me hands-on exposure to managing cloud resources like EC2, S3, and RDS in a centralized way, and automation features helped me understand how real-world cloud operations are streamlined. While there was a learning curve and costs could add up even with student credits, it was a valuable tool that made my academic projects feel more professional and industry-aligned. Pros I liked how AWS Systems Manager gave me a centralized way to manage EC2, S3, and RDS during my projects. Automating tasks like patching and monitoring saved a lot of time and made the whole environment easier to control. Cons It can get expensive, and even with student credits provided through my university, there were limits that sometimes restricted how much we could experiment with the service. Review Source VR Verified Reviewer Dental Intern Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing tool, but a little complex to start with." February 25, 2026 5.0 It is a powerful, indispensable, but complex tool. Once I have it set up properly, it is amazing, but getting to that point can be trying. Pros I love being able to connect to my EC2 instances instantly via the console or CLI, completely secured by IAM policies. Cons The sidebar is packed with too many features. It can be hard to find what I need, and it feels unintuitive for first-time users. Review Source VR Verified Reviewer Regional Manager Real Estate Used the software for: Less than 6 months ### "Mixed Emotions with AWS" October 3, 2025 5.0 It is reliable and has a pay as you model. It is usually the first to market with new cloud technologies. Pros I like that it securely connects to EC2 instances. Automate patching operating systems and applications. Cons hard to predict cost and can overwhelm the person using the software. It is also hard to estimate bills without unknown charges. Review Source LL Lance L. Service coordinator Internet Used the software for: Less than 6 months ### "Decent product at a good price point!" November 4, 2025 5.0 Pros Always easy billing, the value for what we need is there. Learning curve is very small. Features are decent at the price point. Remote access agents use phone service. Cons The amount of glitches our agents have is fairly consistent. which can be frustrating at times. However customer support is helpful. Review Source DM Danielle M. Revenue manager Accounting Used the software for: 6-12 months ### "Great product " December 7, 2025 5.0 Pros Great value for the money and great web based product that allows you to work remotely from anywhere. Cons There is a little bit of a learning curve but it’s not that bad and do the most part user friendly product Review Source KA Kinury A. Cloud Engineer. Information Technology and Services Used the software for: 2+ years ### "Multicould Centralized Management in one tool." June 1, 2025 4.0 Good experience , especially to offer a solution to multicloud or Hybrid customers. Specially usefull to handle Linux and windows Updates Pros Super Pro the fact that having a Central console to manage multicloud and on-premise makes the job of VM managing easy. Cons The SSM agent tends to not work all the time, especially with custom images. Troubleshooting is a frequent task with this agent. (only custom images) Review Source AH Andrew H. Software Developer Information Technology and Services Used the software for: 6-12 months ### "Best System Management Tool" March 29, 2025 5.0 AWS is a great cloud service for its reliability and scalability for every project Pros I can deploy applications seamlessly within this platform due to integrations with various DevOps tools Cons The pricing structure can be complex to understand Review Source RD Roshan D. SR. IT SPECIALIST Information Technology and Services Used the software for: 1-2 years ### "AWS SYSTEM MANAGER : EASY RELIABLE AND. EFFICIENT" March 2, 2025 5.0 Overall it is very good and helps to centrally view and manage the nodes Pros Easily manage nodes and useful because of multicloud environment. Cons All features are good and beyond my expectations Review Source OB Oli B. Project Coordinator Marketing and Advertising Used the software for: I used a free trial ### "An ok product" January 16, 2026 5.0 Perfectly fine and serviceable, no complaints as of yet. No bugs or glitches as of yet. Fine at what it is needed for. Pros Decent value for money, good customer support, not a difficult learning curve, consistent patch and update management Cons Not a lot of complaints, features are helpful and can access remotely. Have not used for a long time but no major issues as of yet. Review Source VR Verified Reviewer Frontend Engineer Information Technology and Services Used the software for: 6-12 months ### "Experience with AWS system manager" December 28, 2024 4.0 Pros It helps me in providing tools that can be used to manage different nodes across AWS and manage multi-cloud environments Cons It does not have architecture like Ansible, which would be useful as an agentless architecture Review Source AK Anthony K. COO Retail Used the software for: 1-2 years ### "Works great, but requires skill" February 20, 2025 4.0 Overall it's been fine, but if something stops working you're in for a long fix. Pros It's very robust and lets you do almost whatever you want if you have the skill to implement it. Cons It takes a high skill level to fully utilize it. Review Source PL Pedro L. It Consumer Electronics Used the software for: Less than 6 months ### "AWS Systems Manager has made managing and monitoring my cloud infrastructure a breeze!" October 14, 2024 5.0 Pros Easily automates tasks, simplifies patch management, and provides useful insights into the performance of my systems. Cons I wish the user interface was more intuitive and had better documentation for new users. Review Source Mahamat seid D. Ceo Writing and Editing Used the software for: 6-12 months ### "best manager Of the system " December 5, 2022 4.0 AWS systems manager AWS presents a simple limit, it is its prior configuration which may impose a set of services that is too complete according to your current uses, or too restricted according to your uses. Pros I like this software because it allows me to improve visibility and control in the cloud, on premises and at the edge. This facilitates the migration process for existing applications, while preserving the options to develop new solutions. Cons The risks of attack and loss of confidentiality are increased because depending on the system used, the company will not necessarily be able to work or dispose of its data outside the network, Returning to an “in-house” IT service is often costly and complex. Reason for choosing AWS Systems Manager I chose this product for its ease Review Source VR Verified Reviewer Devops Engineer Information Technology and Services Used the software for: 1-2 years ### "Do complex tasks just with clicks and make them easy" January 10, 2023 4.0 It is a big wow, because we can do some hectic tasks easily within a very short span of time. Pros AWS SSM provides plenty of features which reduces headache of doing complex tasks and saves a lot of time.It does offers patch manager, schedulers, automations, request for change (RFCs) and a lot lot more. Cons It's a bit expensive but it can reduce labour and you can save money by lessen up hiring for AWS admins as it can do most of the administration tasks easily. Review Source MM MIGUEL M. Analista Management Consulting Used the software for: 6-12 months ### "Buen Softwate para el ec2" April 4, 2024 5.0 Nos brinda un gran Performance, seguridad. Pros Podemos configurar los servidores antivirus definition en un solo crm muy completo Cons El firewall no funciona muy bien a veces tememos que reiniciar app Review Source KR Kelly R. Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "It was finicky and difficult to use" November 24, 2022 4.0 I actually ended up switching to another product that was easier to use. Pros It was a great place to store videos and documents that I needed for clients Cons I found it wasn't intuitive, it was finicky and difficult to use appropriately Reason for choosing AWS Systems Manager It was recommended to me. Review Source HP Humberto P. personal Computer Networking Used the software for: 1-2 years ### "besta company" December 16, 2025 5.0 Overall, AWS Systems Manager is a powerful and robust tool for infrastructure management and automation. While it has a learning curve, once properly configured it significantly improves operational efficiency, security, and visibility across managed resources Pros Centralizes management of EC2 and on-premises servers in one place. Patch Manager, Session Manager, and Automation greatly reduce manual operational work and improve security. Tight integration with other AWS services and IAM makes it reliable and scalable for enterprise environments Cons Initial setup and configuration can be complex, especially around IAM permissions and hybrid environments. The interface is not always intuitive, and troubleshooting failures can be time-consuming due to limited or unclear error messages. Review Source TM Tristan M. Software engineer Computer Software Used the software for: 1-2 years ### "Great experience " January 26, 2026 5.0 My overall experience with AWS system manager is really good as it’s really helpful for my business and really helps continue to grow. Pros What I really liked about a how easy it is to navigate as well. It wasn’t too bad when it comes to money as well having access through my other computer computers. Cons When using AWS systems manager on putting in commands sometime, there’s a delay, which can be really inconvenient. Review Source CM Connie M. Account Manager Consumer Services Used the software for: 1-2 years ### "Inbound hickup" November 28, 2025 4.0 Overall, the experience with AWS is good and manageable inbound/outbound calls except for some hickups like inbound call list. Pros AWS inbound call list is the best feature I like about AWS because I can see the person calling and phone number they call from. Cons Sometimes it does ring once then hup, and sometimes it doesnt sync with artiva and had to restart everything again. Recently issue like inbound call list is not populating. Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.