# Alvaria CX Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Alvaria CX Suite Software - reviews, pricing plans, popular comparisons to other IVR products and more. Source: https://www.capterra.com/p/234712/Alvaria --- # Alvaria CX Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 14, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Alvaria CX Suite ## What is Alvaria CX Suite? Noble® IVR (interactive voice response) solution offers intelligent routing and automated responses to callers in order to meet customers¿ needs for instant information and rapid service 24 hours a day, 7 days a week. IVR technology with self-service features allows contact centers to enhance interaction with customers with fewer agent resources and lower costs. Noble¿s IVR solution is scalable, easy to set-up, and customizable for both inbound and outbound applications. ## What is Alvaria CX Suite used for? [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 76% Neutral 19% Negative 5% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alvaria CX Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.alvaria.com&name=Alvaria CX Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alvaria CX Suite 4.0 (21) VS. [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (21) Ease Of Use 4.0 (958) Value For Money 3.5 (20) Value For Money 4.2 (781) Customer Service 3.9 (20) Customer Service 4.0 (753) ## Alvaria CX Suite alternatives Highest Rated [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Monitoring 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Computer Telephony Integration 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Alvaria CX Suite 41 features Application programming interface that allows for integration with other systems/databases System that automatically dials calls Automatic reply functionality for incoming messages Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Transfers live calls to other agents Schedules callback times Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Manage, store and organize emails within the system or via third-party apps Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Agents choose who to call and when Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Create and administer polls and surveys Turns text into natural sounding speech Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.2 (21) 4.2 Based on 21 reviews ## Pricing Value for money 3.5 (20) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.5 (20) 3.5 Based on 20 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (20) 3.9 Based on 20 reviews ## User reviews Overall rating 4.0 Based on 21 reviews Filter by rating 5(6) 4(10) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent AR Andrew R. Business Systems Analyst Banking ### "Dialer Capabilities" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2022 Overall, its the best at what it does, especially with Collections Pros Ease of use and customization when building items for users Cons Some base functionalities/limits could be improved from the original setup Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV Carlos V. Service Performance Director Health, Wellness and Fitness ### "Alvaria Workforce Review - MCS Holdings" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 September 15, 2022 In an NPS scale is a an 8 Pros The functionality and capability to be agile. Visibility of the dashboards and reports Cons SLA's response to the issues. It takes a lot when you escalate issues Switched from [Aspect Unified IP](https://www.capterra.com/p/212450/Alvaria/) To growth and introduce more modules Reasons for choosing Alvaria CX Suite Functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Angie C. Senior Department Manager Financial Services ### "Ok product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 September 15, 2022 Pros Available products. Overall user friendliness Cons cost, availability of assistance, communication after acquisition Switched from [CenterWare Kolob](https://www.capterra.com/p/126744/CenterWare-Predictive-Dialler/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Drew K. Business Systems Analyst III Financial Services ### "Outstanding For Customization of Dialer Functions" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 14, 2022 Pros Extreme customizability and ease of function within the contact management and designer software. Cons Certain user friendly aspects, such as various drag and drops, multi-window copy/paste, could be added to increase use for developers/designers in the program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cali M. VP, Business Process Leader Banking ### "Support " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 13, 2022 Need faster support resolution. Pros Skill Based Routing and DNIS build out - ability to pull real time reports. Cons the ease of use for IVR manager - it is a bit antiquated compared to other companies. Also Support could improve. Reasons for choosing Alvaria CX Suite Contract resolution, cost, very personable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mike A. Sr. Mgr. , Process Excellence Financial Services ### "Previous Noble User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 13, 2022 Implementation for WFM has been challenging ... previous Noble products work as expected Pros Ease of use, visualization, compliance requirements configurations Cons Implementation has been challenging at best ... ugh! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HP Hasitha P. Tech lead Telecommunications ### "Alvaria CX suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 30, 2021 Alvaria CX suite clearly address business requirements of true omnichannel contact center Pros Alvaria CX suite combined with multiple other components. Such as Unified IP , recording and advanced list management. It is compact solution to cover all the needs of modern contact center world Cons I believe that List management component interface needs to be user friendly and organized for users to make changes Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) [GENESYS](https://www.capterra.com/p/168825/GENESYS/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YY Ye Y. Managed Service Information Technology and Services ### "Ye Yi" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2021 Good Pros Agent interface customization tool, IVR, and third-party integration Cons Deployment is complicated, Not easy to implement as many components need to install separately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Salesforce Developer Financial Services ### "The easiest/most challenging contact center technology system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 15, 2021 I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors. The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core. Pros Very intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level. The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails. Cons Regardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with. Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity. Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reasons for choosing Alvaria CX Suite Cost and outbound dialer is one of the best options outhere. Even thou Genesys has more capabilities on the Inbound IVR, it's not a competitor with Noble at the overall contact center solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Heather S. Business Relationship Manager Financial Services ### "Long Term Partnership" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2021 The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track. From WFM to Gamification and OmniChannel solutions, Noble has their hat in the ring and works with their business user community to build out and offer relative solutions. I appreciate knowing they are listening. I also appreciate the support we get from the Noble team. Our account manager and technical engineer know us and we have a great relationship. We get things done timely and even when things don't go the way we expect, we work through it to resolve. There is a good mix from them doing what Noble needs with what JM/SETF needs. Pros The software is relatively easy to use and adopt from an end user experience perspective. There is alot of built in flexibility that gives us options to implement the software to meet our specific business needs. From the design of the Composer screens to the ability to track and manage compliance, we can set it up the way it makes most sense to us. Cons With great power comes great responsibility. The software and its components are complex. Making it look easy to the end users requires a great deal of oversight and knowledge from our administration team. The most difficult part of managing the software is that there are so many components used to support the flexibility and keeping them all upgraded, patched for security and configured consistently across multiple servers is an ongoing challenge. Would like to work towards more of a release cadence and have the confidence to transition to more of a SaaS model. Reasons for choosing Alvaria CX Suite Overall match to our business needs and our relationship with Noble. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/234712/Alvaria/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)