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Origin

Origin

4.7 (12)
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What is Origin?

Origin was built alongside guides and tour operators to reduce the administrative burden of running a guiding business. Origin keeps trip reservations and staff availability up-to-date, prevents overbookings with a purpose-built resource management system, and assigns guides to newly booked trips with automated text messages. Origin is empowering adventure-seekers and guides by streamlining the entire booking process, from reserving and paying for your trip, to getting out in the mountains.

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Origin cell phone interface
Origin cell phone interface
Desktop Interface

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How much is Origin?

Starting From:
Not provided by vendor
Pricing Model: Usage Based
  • Yes, has free trial
  • Yes, has free version
Pricing Details (Provided by Vendor):
There is a 5% Service Fee paid by customers to decrease your overhead. You have the choice to pay it. The only costs to your business are payment processing fees, which are currently 2.9%+30¢ per booking.

Origin Features

What solutions does Origin provide?

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Origin Reviews

Showing 5 of 12 reviews
Overall
4.7
Ease of Use
4.3
Customer Service
4.9

Pros

  • The most basic functions (booking, checkout questions, reminder emails) great, and it serves us well for the most part. It’s extremely helpful in keeping our company organized.

  • My issues have been resolved with lightening fast precision and dedication. When it comes to business solutions these guys are the gold standard.

  • This is the best customer service experience I've ever had, and so I felt compelled to write a review. I am a guide working to build a solid client roster.

Cons

  • The only thing that was annoying is that the pages need to reload everytime you make a little adjustment.

  • All the anxiety I had felt of not being able to communicate with my clients within my window; completely went away.

  • If we did not use Origin as our Booking Platform, then many hours would be needlessly wasted on booking customers, sending emails, and scheduling staff.

Most Helpful Reviews for Origin

Mac M. avatar
Mac M.
Owner/Lead Guide
Recreational Facilities and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 11, 2022

"Exceptional Reservation Software"

Overall: Overall, our customer satisfaction with our booking process has significantly increased since we started using Origin, as well as a large increase in the number of customers that we have had overall. If we did not use Origin as our Booking Platform, then many hours would be needlessly wasted on booking customers, sending emails, and scheduling staff.

Pros: The online booking process with Origin is streamlined from the beginning of the reservation all the way through the end. Including on the back-end with staff management and payment processing. I love how easy it is to make changes and customize our offerings as well as collect customer information for their reservation.

Cons: Bringing our company onto Origin was a bit cumbersome at first, but the hard work that was applied on the front-end paid dividends on the back-end when the reservations were fully automated and correct information was disseminated to the customer. It can be a bit tiresome to use if you have a large number of offerings, but again, it is well worth it to spend extra time and set it up well at first so that all reservations in the future can be seamless for the customer.

Reasons for Choosing Origin: Trip Advisor does not allow nearly as much customization as required for our industry. This would have prevented our business from being as successful.

Vendor Response

By Origin on April 12, 2022
Hi Mac! Thanks so much for taking the time to let us know what you think of Origin! We'll continue to improve the platform to make it as easy as possible for guides to run their business. As always, please let us know if there's anything we can do to help you out. Jessica
Ben C.
Owner
Recreational Facilities and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 9, 2023

"Moving in a new direction"

Pros: As a small business owner, customer service is very important with any booking platform. We are in the process of fully switching to Origin and [sensitive content hidden] and his team have been very responsive as we integrate with our current website and backend operations.

Cons: We are very new with Origin and have yet to find something we like least. Our initial impressions are that the Origin Team works incredibly hard to ensure every one of their customers has the functionality that they need.

Reasons for Choosing Origin: We looked at many options before considering the switch to Origin.
Switched From: Peek Pro, Xola and FareHarbor
Reasons for Switching to Origin: We've been around the block in search of a booking platform that is actually useful for a small business. All too often it seems that these other products were designed by software engineers who have no experience running a small business. Origin is a small business that gets the needs of small businesses and their product clearly shows this.

Vendor Response

By Origin on September 11, 2023
Thanks so much for the thoughtful review, Ben! Please let us know if you need any help or are looking for more product features and updates. -Jessica
Annie H.
Guide
Sports, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 22, 2023

"Great for growing business that rely on bookings!"

Overall: It’s perfect for this company size. Keeps us organized and communicative. Some features need improvement but we constantly see things being improved, and the team is extremely receptive to feedback which we love.

Pros: The most basic functions (booking, checkout questions, reminder emails) great, and it serves us well for the most part! It’s extremely helpful in keeping our company organized. Customer service is very responsive!

Cons: Higher learning curve. Mobile app is difficult to use sometimes (hard to click around, can’t view certain things then go to previous page, etc), and there are some things that are really difficult to modify quickly like email templates, and other things difficult to understand (inventory).

Alternatives Considered: FareHarbor
Reasons for Choosing Origin: Design, also saw many other climbing guide services using it

Vendor Response

By Origin on August 23, 2023
Thanks for your feedback, Annie! Super glad to hear you're enjoying using Origin. Please let us know if there's anything else we can give you (trainings, videos, downloadables, etc.) to help with learning the system and onboarding! -Jessica
Tyler N.
Guide
Leisure, Travel & Tourism, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 6, 2023

"It is great!"

Overall: Overall it is great for a tour guide like me to use.

Pros: I like that it tracks the time of each tour and stops you from overbooking a time slot. The scheduling itself is a life saver.

Cons: The only thing that was annoying is that the pages need to reload everytime you make a little adjustment.

Switched From: Acuity Scheduling
Reasons for Switching to Origin: Acuity sucks for my mode of operation.

Vendor Response

By Origin on August 9, 2023
Hi Tyler! Thanks for letting us know what's working and what we can do better! As always, feel free to reach out to us on the platform. We're always happy to help! -Jessica
Alex T.
Climbing Instructor/ Guide
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 6, 2022

"Saving Grace"

Overall: This is the best customer service experience I've ever had, and so I felt compelled to write a review. I am a guide working to build a solid client roster. I believe in providing a gold standard of customer service through risk management, client communication, and leadership. When my origin profile was down, I sent a message through their website messaging system. I also found a phone number for the company. Shortly after sending the message, I figured it would be easier to call them. I was expecting the run around through automated prompts and messages. To my absolute surprise I was greeted by [SENSITIVE CONTENT], who was able to fast track my issue directly to the head of digital engineering. My issue was resolved in 10 minutes. All the anxiety I had felt of not being able to communicate with my clients within my window; completely went away. My issues have been resolved with lightening fast precision and dedication. When it comes to business solutions these guys are the gold standard.

Pros: It's ease of use, and organization when planning out my trips, and it gives me a detailed understanding of what's taking place within my own calendar. I am able to stay organized and provide a better customer experience as a result

Cons: There are a few bugs that need to be worked on through page directing and redirecting.

Vendor Response

By Origin on May 18, 2022
Thanks so much for the kind words, Alex! We love to hear that Origin is your "saving grace." As always, we're consistently improving the platform. Please feel free to reach out to us if you notice any bugs or need help with anything! Jessica