# Dowork.ai Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dowork.ai Software - reviews, pricing plans, popular comparisons to other Project Planning products and more.

Source: https://www.capterra.com/p/234771/Doworkai

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# 

 Dowork.ai Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Dowork.ai

## What is Dowork.ai?

Dowork.ai is a project estimation software built both for agencies and enterprises. Start estimating a project on Dowork.ai by adding project details such as phases and tasks. Invite team members to estimate together and share the estimation with external stakeholders through a live one-pager that will be updated in real-time once you make changes to the project. Use Kanban boards, Gantt charts, Jira synchronization, webhooks to streamline the work and effectively track project progress.

## What is Dowork.ai used for?

[Project Planning](https://www.capterra.com/project-planning-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Dowork.ai

4.4 (10)

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (10)

Ease Of Use

4.0 (18,100)

Value For Money

4.9 (7)

Value For Money

4.0 (12,789)

Customer Service

4.7 (7)

Customer Service

4.1 (14,021)

## Dowork.ai alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/234771/Doworkai/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

Track and document all activities across devices, networks, and other systems

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Alerts/Escalation

System alerts about the need to escalate an issue or request

Autoresponders

Create and automatically send premade copy in response to customer messages

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Dowork.ai 23 features

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Create and automatically send premade copy in response to customer messages

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

A collection of customer information such as contact details, demographics, previous interactions, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Organize and schedule projects

Monitor the progress of projects from start to finish

Active monitoring of systems, applications, or networks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.6 (10)

4.6

Based on 10 reviews

## Pricing

Value for money

4.9 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.9 (7)

4.9

Based on 7 reviews

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## Support, customer service and training options

Customer Service

4.7 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (7)

4.7

Based on 7 reviews

## User reviews

Overall rating

4.4

Based on 10 reviews

Filter by rating

5(5)

4(4)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BA

Batuhan A.

Civil Engineer

Civil Engineering

### "Successful Application"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

2/10

July 19, 2022

Pros

The artificial intelligence proposals are very successful, easy to use

Cons

I hope the sync issues and interface problems will be fixed and

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Alp D.

Ceo

Internet

### "Very good"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 17, 2022

Pros

Very useful for project management. I like the AI thing and it is very clever

Cons

It has complex UI. They need to do UI more simple.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 18, 2022

Thanks, Alp for your feedback. Stay tuned and you will be aware of all our news!

FF

Farayi F.

Product Manager

Computer Software

### "New kid on the block disrupting Estimations Professional Services industry"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 17, 2021

Pre-sales is a costly exercise and estimating new work can be time consuming. Dowork.ai streamlines this process and you know the calculations are correct unlike doing it in an spreadsheet which could be vulnerable to formula errors.

Pros

\- Work breakdowns (WBS) are very comprehensive - Different users can provide their estimates of a task to help evaluate the likely scenario - Templates are supported since some of our projects follow similar structure. Time saver

Cons

\- Ability to add non-working days for team members to better calculate project duration. This feature maybe in the roadmap. The roadmap is being realised at good base

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reasons for choosing Dowork.ai

\- Good workflow - Flexibility in calculating like scenarios - Peace of mind in estimate calculations - Very responsible customer success team

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 21, 2021

Hi Farayi, thanks for the detailed comments. We always look forward to improving the product. Your suggestion will be transferred to our product team.

AU

Anonymous User

Product Manager

Information Technology and Services

### "Awesome product for project managers"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2021

Overall it’s pretty good

Pros

It’s very intuitive, in 5-10 mins you can set up a whole project. The automated roadmap calcular is also a good feature.

Cons

Not that much. Maybe some ui issues should be fixed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 28, 2021

Dear user, We'd just like to thank you for taking the time to write this review of Dowork.ai. We're very grateful for users like you and hope you stick with us for years to come! Thanks again! Lina Dowork.ai

ME

Mithat E.

Engineering

Civil Engineering

### "Beautiful Project"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

December 17, 2021

Pros

I will switch to the convenient and packaged version that is suitable for my work.

Cons

functions should have been more customizable

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 28, 2021

Dear Mithat, Thanks very much for your review of Dowork.ai. It means a lot to us and lets us know we're on the right track! Thanks again! Lina Dowork.ai

AU

Anonymous User

Marketing Coordinator

Information Technology and Services

### "Estimation software that works!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2021

Very good. Their support were awesome when we had challenges with a licence issue.

Pros

Dowork.ai allows you estimates and track in real-time with the Jira integration. Very easy to estimate projects and how much they would cost based on conservative or confident estimates.

Cons

It's team collaboration features aren't straight forward. There should be a team dashboard where you can set permissions as opposed to setting them at the project level. It's not a deal breaker but would be great to have that extra feature.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 28, 2021

Thanks so much for your feedback! We're really glad you enjoyed our product! Thanks again for the review and for being such a great user. Regards Lina Dowork.ai

FE

Ferhat E.

CEO

Computer Software

### "Functional"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

December 8, 2021

Pros

I has a lot of functionalities. And overall, it's easy to use

Cons

Support. Tech support & live support needs to improved

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 10, 2021

Hi Ferhat, Thanks for your feedback. We are constantly working on improving all the processes related to Support. Stay tuned to our product updates!

AR

Alessandro R.

Founder

Computer Software

### "great tool for accurate project estimation"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

December 3, 2021

Pros

Myself and my team have been using a number of project estimation tools in the past, and we always ended up having to combine multiple softwares to get the level of accuracy we wanted to achieve. Dowork is an all-in-one tool offering pretty much everything you need, from staffing to team Collab and advanced features. Highly recommend for software project quotes.

Cons

Nothing to point out. All works perfectly.

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 7, 2021

Hi Alessandro, We value your time and feedback. Stay tuned to our product updates as we have something cool coming soon:))

BL

Bryan L.

founder

Internet

### "Promising, needs UX work"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

December 3, 2021

Pros

Really interesting concept to estimate project time frames

Cons

Tough to navigate and explain how to use product for others

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 8, 2021

Hi Bryan, We value your feedback and suggestions! In the future, we are planning to have solutions for easier navigation:)) Stay tuned to our product updates!

ST

Sergey T.

Product Manager

Information Technology and Services

### "Nice tool, highly advise to use it"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 3, 2021

Pros

It automatically calculates and creates the roadmap. This is a perfect tool for fast, very fast roadmap creation if you have estimates

Cons

Need to update some minor things like freezing the top row when scrolling in the roadmap or fix some minor bugs when collaborating roadmap bars

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 7, 2021

Hi Sergey, Your feedback and suggestions are very important to us. Stay tuned to our Product updates as we have something cool coming very soon.

[View all Reviews](https://www.capterra.com/p/234771/Doworkai/reviews/)

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